• Ravi Fatania
    Ravi Fatania
  • James Kamara
    James Kamara
  • Roderick Allan
    Roderick Allan
  • Ryan Anderson
    Ryan Anderson
  • Claudius Boateng
    Claudius Boateng
  • Gurmail Singh
    Gurmail Singh
  • Patrick Simpson
    Patrick Simpson
  • upload your photo
    Tom Kerrane
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

5-7 Streatleigh Parade, Streatham High Road Streatham, London
Greater London
SW16 1EQ

020 8769 9911

Sep 16,2016
Minithumbup
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Sep 16,2016
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We were very pleased with the service, we received, especially from James and Ravi. They are very friendly, helpful and professional. Excellent service....
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Good
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Jul 13,2016
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Jul 13,2016
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We were very happy with the service from Townends, especially agent Ryan Anderson. He managed to find us a short term let, a service not offered by many other agents. Ryan was great at sending through appropriate properties and communicated really well with us, answering our queries quickly. He was well informed with information about the property and the landlord....
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Comment on agent fees
In line with other agents
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May 05,2016
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May 05,2016
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We chose Townends as they were much more enthusiastic about the selling our flat than the others. The team did a great job. Proactive and communicative right from the start, they got the flat sold within 6 weeks and then helped push the exchange of contracts through when the buyer/buyer's solicitors started dragging their feet. We got the price we wanted. Thanks to all, especially Sebastien and Sedat....
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Fees were very fair.
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May 03,2016
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May 03,2016
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Sedat Kilic was involved directly with my last buy to let property purchase and he was indeed of great help and support through out the whole negotiation process. He's definitely an asset for Town ends Streatham. Always positive, supportive and helpful !!!...
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Apr 14,2016
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Apr 14,2016
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i had a very good service. so happy for the costumer service that i received. the agent was really friendly and caring about my request....
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good
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Mar 07,2016
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Mar 07,2016
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Very happy. I was kept up to date on a regular basis. Found a tenant from the first visit. They were also very polite and respected the previous tenants' privacy and only visited the property at the allocated dates and times. Polite and kind at all times. Excellent service. Highly recommend landlords to use Townends....
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Feb 29,2016
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Feb 29,2016
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A fast and efficient service with questions answered and action taken just as needed. Happy to do business with townends and Ryan again....
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Feb 29,2016
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Feb 29,2016
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Honestly, it was my first time searching for a propriety in the UK, never the less, London, and to my surprise I was guided all the way through by the best, Roddy Allan, to whom I cannot say thank you enough. I was in a time limit situation and he managed to literally save us and find the perfect not only house but home for us, so I definitely recommend him as a agent and not only a agent, a genuine human being, who not only does his job with passion and care, but cares about people. Thank you R...
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Jan 27,2016
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Jan 27,2016
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I found Sebastian an active and helpful partner in completing on my property in Clapham. He was realistic with the valuation and also have the knowledge of the the property websites to ensure that my flat gained maximum exposure. The price I received was generous and the time taken to organise this was swift and, therefore, much appreciated. Thank you Sebastian. Textbook job....
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The fees were very reasonable. Worth every penny.
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Jan 20,2016
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Jan 20,2016
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I reviewed 6x agents locally and chose Townsend on price and personality. Being brutally honest It was a little rocky at first, I was concerned for marketing detail and lack of communication. Sebastian took on my concerns and restored confidence. After three weeks of marketing a sale strategy was proposed of which I didn't have any confidence in but went with following their advice. The hard work and dedication of Sebastian's and his team produced a fantastic and commendable result. I wouldn't h...
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Comment on agent fees
Willing to negotiate and show commitment in costs
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Dec 09,2015
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Dec 09,2015
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Ryan was really helpful and friendly when helping us find a property. Once we had decided on one he went the extra mile to help us secure the property and now we have a lovely stress free flat! Very happy with Townends and our agent....
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Oct 22,2015
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Oct 22,2015
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Roddy was really helpful when searching for a rental property. He kept in touch regularly and made sure his colleagues were on hand to help us when he wasn't available. While Roddy was out of the office, Ravi sent through and submitted our offer sheets to the landlord, making the whole process as quick and easy as possible and resulting in us getting the flat we wanted!...
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Comment on agent fees
The fees were pretty standard and as to be expected based on competitors.
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Sep 30,2015
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Sep 30,2015
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I found that the service from Townends was exceptional. They really pulled out all the stops and ensured that my friends flat received as many viewings as possible. There were other agents involved but Townends were the only agents who were able to get tenants signed up for my friend's flat which I help him to manage. My friend only wishes that we had been in touch with Townends sooner than we did. He tells me that he would be happy for us to use them again. All the staff members who I dealt wit...
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Comment on agent fees
My friend was offered a deal of 6% on the fees and he was very happy with this deal because it made the service (let only) more affordable for him as he ahs a huge mortgage. He hopes that he will be able to get a similar deal in future if the property becomes vacant after the current letting.
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Sep 30,2015
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Sep 30,2015
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Gurmail is excellent. He really knows his stuff and can explain it clearly. He listens to your issues so that he can help you work through them. We would definitely use him again. He is also a really nice guy!...
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By: DQ-G
Nov 24, 2015
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I had the pleasure of, and it was a pleasure, of having Gurmail sorting out the remortgaging of my apartment. He was clear in his explanations which was great for me as I am bad at finance. He was at all times helpful, professional and honest. I thoroughly trusted him and his advice and wuldnot hesitate to recommend him , in fact i have already recommended him to 2 friends. Thank you Gurmail.....
Sep 28,2015
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Sep 28,2015
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The service was very friendly and helpful. The staff were great with issues we came across and this allowed us to obtain the property efficiently. We would definitely recommend and use again....
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Sep 25,2015
Minithumbup
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Sep 25,2015
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Having Gurmail as my mortgage advisor, has been a a very pleasant experience, he is very informative, professional and effecient, making the whole process a lot easier. I would Definately recomend him to anyone....
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Sep 19,2015
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Sep 19,2015
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Ryan was really helpful and informative. When a viewing fell through he quickly arranged other viewings to meet our brief and we found a property quickly. I really appreciated all the paperwork being done electronically and I hope that the future management of the property is as effective as the lettings service....
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Comment on agent fees
As always fees seem a necessary evil but we were able to negotiate.
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Sep 18,2015
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Sep 18,2015
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Ryan did a fantastic job. He demonstrated an excellent understanding of the lettings market in the area and provided good advice on the potential value of the property. He then quickly secured suitable tenants at the rental value that he had recommended. Ryan was helpful and responsive throughout the letting process. He was very proactive in getting things moving and it all went very smoothly....
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Sep 10,2015
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Sep 10,2015
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I found Ryan, Ravi and Roddy to be helpful and professional at all times, and I wouldn't hesitate to use them again. They are straightforward and very helpful which is exactly what you want. Many thanks!...
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Sep 09,2015
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Sep 09,2015
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Great experience with the team at Townends. Ryan helped us through the process of securing the property we wanted quickly. The property wasn't yet on the market which meant we got it at the price we wanted. Ryan was very quick at getting all the information we required and made our life easy during the move, would definately use Townends again to go through this process. We were very happy with the fees and all the communication between us and the Townends office. Highly recommended if you want...
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Aug 28,2015
Minithumbup
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Aug 28,2015
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Great experience with Townends. Ryan was our estate agent and was quick to get us in to view a property that was not yet on the market. He acknowledged our situation and price limit with a full understanding. I didn't feel ripped off as I have done with other estate agencies. He explained things thoroughly and was responsive and informative with all our questions. Very helpful and would definitely use again!...
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Comment on agent fees
Not bad in comparison to other Agencies
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Aug 17,2015
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Aug 17,2015
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We had an excellent experience with Townends. The service Ryan provided was brilliant and so helpful. Both Ryan and the team responded quickly to communications and there was always a member of the team on hand to help if Ryan wasn't available. They made the move and transition easy and enjoyable. I would strongly recommend them to anyone renting or buying....
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Aug 13,2015
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Aug 13,2015
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Townends gave good advice and were helpful and supportive right through the process of getting my flat rented out. This included initial advice before I had purchased the flat, then help deciding what to repair/redecorate etc. They marketed the flat and got tenants withint a day of the flat being on the market. Compared to some of the other agents I dealt with I found their approach refreshingly honest and with no nagging or pressure to do things a particular way, and their rates very reasonable...
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Comment on agent fees
Fees very reasonable, especially compared to other agents.
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Aug 12,2015
Minithumbup
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Aug 12,2015
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Gurmail has been an amazing and brilliant agent. He helped us looking for the best mortgage rate as we were staircasing. Everything went smooth, there is nothing I can complain about. I can only recommend Gurmail as he has been efficient, quick and he definitely looked to me as an experienced person to trust. Alice&Stefano...
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Jul 31,2015
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Jul 31,2015
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The service from Townends was exceptional. They were simply brilliant from start to finish and I cannot fault them in any way. Would happily recommend them to anyone looking to sell their house....
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Comment on agent fees
Have no problem paying a few when they get asking price
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Jul 28,2015
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Jul 28,2015
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Ryan maintained contact with me (and was thoroughly charming and very affable during over phone conversation) for some months prior to my signing up with Townends to just keep tabs on whatever decision I intended to make about the flat. When eventually I agreed to Let it, he liaised about the initial valuation, photos were, taken of the flat to support marketing ad. Promptly after placing ad, prospective tenants were taken to view and very quickly, a tenancy was agreed. He compromised about my...
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Comment on agent fees
Acceptable.
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Jul 21,2015
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Jul 21,2015
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Gurmail was extremely helpful and thorough when advising us with our mortgage, showing us the various financial options available and interest rates on offer. He was very up front, hard working and always available to assist us with any questions. Gurmail was a great support in assisting us through a very nervous and stressful time by taking the time to explain the proceedings and helping us to find the relevant people to complete the following steps. Thanks again Gurmail....
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Jun 24,2015
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Jun 24,2015
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I highly recommend Gurmail Singh, Senior Area Mortgage Adviser at Dot Financial (part of the Townends group). From day one he was able to explain all the options available to us when we were looking for a mortgage. He put in a lot of effort when modelling the different financial scenarios in terms of interest rates, income vs. expenditure etc. which gave us the confidence to move forward with the purchase. Guramail was also very helpful in terms of putting us in contact with the right people w...
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Jun 07,2015
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Jun 07,2015
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Ryan has principally managed our property but we have also worked wirh Erol and Ravi and the team are very effective in keeping each other up to date with progress with our property. We are very happy with the service which has been provided for us . As the property is not just an investment but an important part of our income we appreciate the proactive and thorough manner the property was marketed when our previous tenants moved out so that the gap between old and new tenants was kept to a ...
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Jun 03,2015
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Jun 03,2015
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This is my fourth time renting a property in South London and so far my experience with Townends has been very refreshing. Ravi has been very efficent and reassuring throughout the process of renting the flat. Always available and responsive to answering any questions I had - and at times I had many! Nothing was a problem for Ravi. In the past I have questioned the integrity of estate agents however working with Ravi has reinstalled my confidence that not all agents are the same and some st...
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Comment on agent fees
Although the agency fees are a little higher than other agents - the level of service I have received has fully justified the costs. The value for money is in the service you receive.
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Jun 01,2015
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Jun 01,2015
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Ryan was brilliant throughout the whole process. He always kept in touch with us and updated us both with information regarding the move and references....
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Jun 01,2015
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Jun 01,2015
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Ryan was so helpful, and advices Mr on what to do in order to secure the house. Always disponible to answer my queries either by text message or calls. I am happy with the flat because he helped me to secure a good deal with expensive flats in the market at the moment. A big thanks also to Erol, he gave me a discount on agency fee. Thanks once again to everybody who participate in me getting the property. Sincerely Pulcherie Awounvo...
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Comment on agent fees
I got the discount rate. Thanks
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May 13,2015
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May 13,2015
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Trevor Elliott is the definition of a real estate agent. He took his time in finding out exactly what we were looking for. We didn't end up buying through Townends but thanks to the help from Trevor we will definitely be selling through Townends when we decide to sell. I would like to thank Trevor for his hard work and honesty during a very nervous time in buying and thanks to him the whole process of buying became a lot easier. If you want to buy a property and get the complete customer servic...
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May 05,2015
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May 05,2015
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I was very impressed with Townends Lettings, from finding a suitable tenant, to the Tenants moving in, Samantha kept us informed of each stage throughout the process....
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Apr 30,2015
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Apr 30,2015
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New tennants were found with minimum fuss. Happy with the level of service I recieved....
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Areas covered
  • SW2
  • SW12
  • SW16
  • SW17
  • SE27
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £218,000
  • Max: £700,000

Letting
  • Min: £0
  • Max: £218,000

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 1 37 3 6 0 8 0 5 0
Ravi Fatania Ravi Fatania
Marketing Manager
18 reviews

About Ravi No description set View full profile
James Kamara James Kamara
Lettings Negotiator
2 reviews

About James No description set View full profile
Roderick Allan Roderick Allan
Senior Lettings Negotiator
9 reviews

About Roderick No description set View full profile
Ryan Anderson Ryan Anderson
Lettings Negotiator
17 reviews

About Ryan Very professional and has vast local knowledge View full profile
Claudius Boateng Claudius Boateng
Senior Sales Negotiator
0 reviews

About Claudius No description set View full profile
Gurmail Singh Gurmail Singh
Mortgage and Protection Adviser
5 reviews

About Gurmail No description set View full profile
Patrick Simpson Patrick Simpson
Sales Negotiator
0 reviews

About Patrick No description set View full profile
Tom Kerrane - no image available Tom Kerrane
Sales Manager
0 reviews

About Tom No description set View full profile

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Last updated at 2:33 PM 11/05/2015 by allAgents

Complaints Procedure

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Last updated at 2:33 PM 11/05/2015 by allAgents

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