Townends
Regents Staines, Staines, TW18
4.7/5, 285 reviews
95% recommended
91% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
85% lettings fee satisfaction

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust ... show more

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.


Townends Regents Staines covers Staines-upon-Thames, Ashford, Bedfont, Feltham, Hampton, Lower Sunbury, Stanwell, Shepperton, Upper Halliford and Wraysbury. Staines’ residents benefit from being on the bank of the River Thames, there are plenty of riverside pubs and many water sports to observe or participate in, making it a popular and diverse residential location. If you are thinking about selling, buying, letting or renting in or around Staines-upon-Thames contact us today.


When you work with Townends Regents you benefit from:


- The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.

- The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.

- A marketing package which is tailored to maximise your property's exposure.

- Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Townends
142-144 High Street
Staines-upon-Thames,Staines
Middlesex
TW18 4AH
01784 455 299

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 100% £125,000 £4,700,000
Lettings 94% 85% £795 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
69 2 78 7 63 1 55 1 7 2
Areas covered
  • TW15
  • TW18
  • TW19
  • SL3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Our house sale has been a really positive experience. We ......”

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Sep 04,2015
Minithumbup
By: 'Vanessa'
Sep 04,2015
0 people found
this helpful
Our house sale has been a really positive experience. We had our property listed with another local estate agent for 10 weeks and realised they could not sell the property and there was a general lack of communication. Amanda Bale convinced us that she will sell ...
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“Amanda was the first contact I had with Regents and ......”

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Sep 02,2015
Minithumbup
By: 'Claire'
Sep 02,2015
0 people found
this helpful
Amanda was the first contact I had with Regents and from the start she was extremely professional and positive. She kept me updated throughout the entire process and was almost always available (but if not, always rang back). Multiple viewings were arranged immediately and this ...
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“When I placed my property for sale via Regents they ......”

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Sep 02,2015
Minithumbup
By: 'A'
Sep 02,2015
0 people found
this helpful
When I placed my property for sale via Regents they were very effective in obtaining a good number of viewings. Once a purchaser in a good position and able to progress was identified Amanda worked hard to ensure the sale moved forwards. Amanda always returned ...
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“Amanda was simply wonderful throughout the entire process. When I ......”

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Sep 01,2015
Minithumbup
By: 'Chrissie'
Sep 01,2015
0 people found
this helpful
Amanda was simply wonderful throughout the entire process. When I had lost heart and become thoroughly discouraged, she was there with such a cheerful positive attitude which kept me going right through to exchange and completion! I would thoroughly recommend Regents!...
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“I have bought a house with regents estate agents and ......”

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Sep 01,2015
Minithumbup
By: 'Arun'
Sep 01,2015
0 people found
this helpful
I have bought a house with regents estate agents and the service provided by them is excellent, Amanda bale was very professional and i was very much impressed by the enthusiasm, effort and helpful nature of her. Once the property was under offer she did ...
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“From the very start Amanda has provided a professional approach ......”

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Sep 01,2015
Minithumbup
By: 'Reshpal'
Sep 01,2015
0 people found
this helpful
From the very start Amanda has provided a professional approach to help us purchasing our new home. Always very efficient to respond back to messages and to generally keep myself and my husband up to date throughout the whole procedure. Amanda also helped with chasing ...
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“Amanda was always on the ball, and ready to advise, ......”

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Aug 31,2015
Minithumbup
By: 'Barbs'
Aug 31,2015
0 people found
this helpful
Amanda was always on the ball, and ready to advise, and assist. We were very impressed with the amount of viewings that they put through our property....
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“We were new to being a landlord and have very ......”

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Aug 31,2015
Minithumbup
By: 'Dave'
Aug 31,2015
0 people found
this helpful
We were new to being a landlord and have very much appreciated the assistance and advice from Stacy and her colleagues at Regents. I add extra weight to this review as the letting didn't go as planned and the tenant took the early exit option. ...
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“We were new to being a landlord and have very ......”

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Aug 31,2015
Minithumbup
By: 'Hawskway'
Aug 31,2015
0 people found
this helpful
We were new to being a landlord and have very much appreciated the assistance and advice from Stacy and her colleagues at Regents. When problems arose and we needed some help Regents and Stacys phone was always answered and calls returned. I do remember she ...
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“My wife and I have been letting our 4 properties on ......”

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Aug 31,2015
Minithumbup
By: 'Stacey'
Aug 31,2015
0 people found
this helpful
My wife and I have been letting our 4 properties on our own, without the services of any Letting Agents, for 30 years. But, with the passage of time, we realised we could not continue to do all the work ourselves. As a result of a letter ...
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“I am very pleased overall with the service that I ......”

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Aug 30,2015
Minithumbup
By: 'Satisfied'
Aug 30,2015
0 people found
this helpful
I am very pleased overall with the service that I got from the guys and gals at Townends (Staines) especially when the old tenants moved out and new tenants found very quickly . One gripe that I do have is the rental money doesn't seem to ...
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Comment on agent fees
seems to be the going rate
Was this helpful? Yes

“I was selling a property which was being purchased by ......”

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Aug 28,2015
Minithumbup
By: 'Carol'
Aug 28,2015
0 people found
this helpful
I was selling a property which was being purchased by your client who was selling a property through Regents. Due to the length of time my sale was taking, I phoned Amanda to get information as to how it was proceeding with your client. Amanda ...
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“Regents were the last of three agents we used. So ......”

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Aug 28,2015
Minithumbup
By: 'Tony'
Aug 28,2015
0 people found
this helpful
Regents were the last of three agents we used. So I feel I am reasonably well able to judge. Regents were head and shoulders better in all aspects than the other agents we tried, both an independent and major high street chain. They familiarised themselves ...
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Comment on agent fees
Regents were less expensive than the major high street chain we used and I felt worked a lot harder for it.
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“Michael Sharp was very professional and pleasant . He sold our ......”

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Aug 27,2015
Minithumbup
By: 'Patricia'
Aug 27,2015
0 people found
this helpful
Michael Sharp was very professional and pleasant . He sold our property very quickly. A few problems near the end as the buyers were very slow to have a survey completed , hence then holding up exchange and completion. Michael tried very hard to get this sorted....
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“Good professional service as a landlord looking to let a ......”

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Aug 26,2015
Minithumbup
By: 'Stephen'
Aug 26,2015
0 people found
this helpful
Good professional service as a landlord looking to let a flat. The team at Townends appear to be in touch with a database regulalrly and had my property let for a good price within a few days of coming round to appraise....
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“Good professional estate agent. Michael there is a good guy ......”

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Aug 25,2015
Minithumbup
By: 'Tom'
Aug 25,2015
0 people found
this helpful
Good professional estate agent. Michael there is a good guy and always kept in touch. They have a designated sale progress person who does a lot of work behind the scenes as well making sure things move at a good pace. I would recommend Townends ...
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“We needed to move quickly due to our personal situation ......”

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Aug 22,2015
Minithumbup
By: 'Shakkers'
Aug 22,2015
0 people found
this helpful
We needed to move quickly due to our personal situation and right from the registration process Michael understood our needs and was quick to act in funding is somewhere. We made an offer and from it being accepted we had moved in 6 weeks later there ...
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“Alex and Joanna were great they helped me find a ......”

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Aug 21,2015
Minithumbdown
By: 'Bbbbbbbbbbb'
Aug 21,2015
0 people found
this helpful
Alex and Joanna were great they helped me find a great property. Had it not been for their head office team the review would have been good. The contract was completely wrong the first time around and had to be voided due to the landlords ...
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What agent could do to change your mind?
Absolutely extortionate for the reasons above. My previous agency were amazing with speed of responses and their fees were ‚£250 and I felt they worked harder than townends did for their rip off ‚£700. And because of this I'll never use them again. Had there fees been lower I would have overlooked the mistakes in the contract and the lack of personal touch. When they're asking for a larger sum than other agents fees! You expect your going to get a premium service tailored to you. But you'll not, it will most likely be either the same or sadly in my case worst. Just more expensive.
Attached Filesnbsp;
Comment on agent fees
Absolutely extortionate for the reasons above. My previous agency were amazing with speed of responses and their fees were ‚£250 and I felt they worked harder than townends did for their rip off ‚£700. And because of this I'll never use them again. Had there fees been lower I would have overlooked the mistakes in the contract and the lack of personal touch. When they're asking for a larger sum than other agents fees! You expect your going to get a premium service tailored to you. But you'll not, it will most likely be either the same or sadly in my case worst. Just more expensive.
Was this helpful? Yes
By: Townends
Sep 21, 2015
View all comments (1)
Sorry to hear this. Please email info@townends.co.uk with your name and contact details & any other information that may be of help, and we'll do our utmost to help. Your feedback is appreciated - Thank you. ...

“I cannot stress how happy I am with Townends, and ......”

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Aug 20,2015
Minithumbup
By: 'LL&KS'
Aug 20,2015
0 people found
this helpful
I cannot stress how happy I am with Townends, and especially Joanna Eden and Alex Joannou. I am a tough critic of property services, and Townends Staines has become my go-to estate agent for letting my properties in this area, I would not use anyone ...
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“The whole experience was nice. Michael and his team and ......”

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Aug 18,2015
Minithumbup
By: 'Murali'
Aug 18,2015
0 people found
this helpful
The whole experience was nice. Michael and his team and Ahmed (Mortgage Advisor) were very cooperative and helped throughout the process. The process was explained to me in detail and queries were addressed promptly. Would recommend Townends for purchases without any reservations....
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Comment on agent fees
This was not applicable since I was buying the property.
Was this helpful? Yes

“As ever Stacey has been excellent with communications and understanding ......”

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Aug 18,2015
Minithumbup
By: 'Kapil'
Aug 18,2015
0 people found
this helpful
As ever Stacey has been excellent with communications and understanding of my requirements as a landlord. She has recently helped me through renting my property and all I can say that barring few minor hiccups (which I think were beyond anyone's control) it overall went ...
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“I had been searching a long time for a suitable ......”

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Aug 14,2015
Minithumbup
By: 'Sam'
Aug 14,2015
0 people found
this helpful
I had been searching a long time for a suitable property that was also willing to accept a pet and Stacey was extremely helpful and supportive in my search. She made the process very easy and she is polite well organised and friendly. Even once ...
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“I recently rented out my house via Regents in Staines. ......”

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Aug 13,2015
Minithumbup
By: 'Landlord'
Aug 13,2015
0 people found
this helpful
I recently rented out my house via Regents in Staines. I was mainly in touch with Stacey and Joshua in their office. Regents offered a very freindly and professional service during the whole process. They also marketed the property at an appropriate and attractive price ...
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“I approached Regents with trying to understand, 1: What the currently ......”

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Aug 12,2015
Minithumbup
By: 'Alan'
Aug 12,2015
0 people found
this helpful
I approached Regents with trying to understand, 1: What the currently value of my property was. 2: In looking to try to buy and let a property in and around the Staines area. Both Stacey and Matthew were very professional in there approach and were able to ...
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“What can I say... Stacey made the transaction stress free... ......”

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Aug 07,2015
Minithumbup
By: 'A'
Aug 07,2015
0 people found
this helpful
What can I say... Stacey made the transaction stress free... Always called me with an update instead of me calling in.. Which was a big tick in the box for me! She delivered what she promised a quick let at the right price and most ...
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Comment on agent fees
Gave many options of different ways to pay the fee which suited my budget!
Was this helpful? Yes

“Henry is a mature young man, who is very polite ......”

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Aug 07,2015
Minithumbup
By: 'Henry'
Aug 07,2015
0 people found
this helpful
Henry is a mature young man, who is very polite to both prospective buyers and the vendor. He is always smartly dressed. Both my husband and I are always pleased to see him when he shows people round our property. All in all a very ...
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“As first time landlords we found Stacey to be very ......”

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Jul 30,2015
Minithumbup
By: 'Simon'
Jul 30,2015
0 people found
this helpful
As first time landlords we found Stacey to be very helpful in guiding us through the process and offered valuable advice. Stacey and her team secured the 2nd tenancy arrangement quickly following on from the 1st and at a good rate. She always got back ...
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“Stacey was very helpful when it came to renting our ......”

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Jul 26,2015
Minithumbup
By: 'Ashleigh'
Jul 26,2015
0 people found
this helpful
Stacey was very helpful when it came to renting our flat. She really went the extra mile, she made a stressful time so much easier! She kept us up to date regularly. She was a pleasure to work with. Thank you Stacey...
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By: Richard
Jul 27, 2015
View all comments (1)
I found Stacey very helpfull and professional at her job 10 out of 10 ...

“I would have no hesitation in recommending Regents when looking ......”

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Jul 14,2015
Minithumbup
By: 'Lou'
Jul 14,2015
0 people found
this helpful
I would have no hesitation in recommending Regents when looking for a Rental Property. Everyone is very professional, helpful and friendly. As I had not rented before it was great to have their experience to help with the process. Always very prompt in getting back ...
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“We have just rented a property through Regents and we ......”

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Jul 10,2015
Minithumbup
By: 'Jade'
Jul 10,2015
0 people found
this helpful
We have just rented a property through Regents and we found their service to be great. Stacey has looked after us from the outset, answering every question that we had and guiding us through the process with ease. We found Stacey to be very professional, ...
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Comment on agent fees
Fees were acceptable but could be slightly lower as other local estate agents do charge less.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:30 PM 06/12/2017 by allAgents

Awards won by Townends, Staines TW18 4AH


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