• David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Cheryl Slark
    Cheryl Slark
  • Daniel Sexton
    Daniel Sexton
  • Ahmed Choudhry
    Ahmed Choudhry
  • Katy Jeffery
    Katy Jeffery
  • upload your photo
    Tom Kerrane
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

142-144 High Street Staines-upon-Thames, Staines
Middlesex
TW18 4AH

01784 455 299

Nov 04,2016
Minithumbup
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Nov 04,2016
Featured Review
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A very professional agent, avaliable for advice whenever you need it, thorough during viewings and great knowledge during all viewings, great support from first call right through to offer process highly recommended, takes ownership and determine to find what you require based on individual needs....
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Comparable for today's market
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Sep 08,2016
Minithumbup
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Sep 08,2016
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I have had close dealings with MIchael Sharp, Nicola Elson and Will Peters over the last year, and I have nothing but praise for their professionalism during that time....
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Jul 29,2016
Minithumbup
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Jul 29,2016
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I am happy to say that Micheal and Nicola, at the Staines branch, were both professional and prompt during the whole process....
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Jul 01,2016
Minithumbup
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Jul 01,2016
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Katy was very helpful when looking for accommodation. She's friendly but professional. Thanks to Emma we have a lovely apartment which is great location wise and affordable....
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Jun 24,2016
Minithumbup
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Jun 24,2016
Featured Review
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Katy was very helpful and responsive and fully understood our requirements. She was great to work with and I would definitely recommend Katy and Townends...
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Jun 20,2016
Minithumbup
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Jun 20,2016
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We have recently sold our property through Townends. We used Townends earlier for tenancy agreement and they did a very good job. Therefore we trusted them to sell our property. We always preferred large estate agents as they are professionals. It's like you get what you pay for. We must say explicitly, Michael Sharp did an exceptional job for us. Michael is thorough professional, his attention to details are second to none, friendly, honest in advice, understands the pressure sellers go through...
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Good
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Jun 17,2016
Minithumbup
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Jun 17,2016
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I dealt with Katy from start to finish and she was an absolute pleasure to deal with. There was no stone left unturned and she was fully committed to helping me find the right property. Will be recommending her and townends to my friends and family!...
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Comment on agent fees
Reasonable fees, worth every penny
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Jun 10,2016
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Jun 10,2016
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As a first time buyers didn't know that buying is so stressful. But Michael help us on every step of the process. Had a bit of difficulty on mortgage side but got through at the end. Overall had a good experience. Definitely buy from them but not the mortgage....
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Good
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May 23,2016
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May 23,2016
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The Townsend team in Staines did a phenomenal job for us, although all the odd were stacks against us in completing before new stamp duty came into place the Townsend team in particular Michael were on top of it every step of the way. Thanks to this team we completed 1 day ahead of the new stamp duty law and if it weren't for them constantly chasing where there were delays and lost time we surely would have had been caught up in the additional charges. The experience with Michael & team was...
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Comment on agent fees
No agent fees as i was the buyer
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May 20,2016
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May 20,2016
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We were initially reluctant to use a larger estate agent chain such as Townends as we feared than being one of many many clients we would not get the attention that a smaller agent could offer. However we should not have worried as the service we received from Michael, Nicola & Harry was second to none. We would therefore not hesitate to recommend Townends to anyone wishing to sell their home....
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What agent could do to change your mind?
Fee were reasonable.
Comment on agent fees
Fee were reasonable.
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May 19,2016
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May 19,2016
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Michael was superb and professional from day one. It was a stressful time for the family and Michael took all the pressure away from us. From calling Michael to completion was around 8 weeks, unbelievable. Thank you for your service, we will definitely use your services again. Peter Manor Road Ashford...
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Comment on agent fees
Happy with fee's
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May 18,2016
Minithumbup
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May 18,2016
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bought flat from town ends and never knew buying is such stressful process, due to not so helpful solicitor. But overall experience with Town ends is very good. Nicola is very helpful and professional throughout. We let town ends fully manage our flat as well. My friend also bought and sold through them. Recommended....
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May 04,2016
Minithumbup
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May 04,2016
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Both Nicola and Michael were very professional throughout the buying process. Nicola was very co-operative, friendly and very indulgent in keeping us updated on everything throughout the process. Nicola would go the extra mile to speak to the solicitors at both ends to speed up the process. I highly recommend Townends for anyone looking to buy or sell and we will definately be going back to them for the same....
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Mar 31,2016
Minithumbup
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Mar 31,2016
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Bought a property from townends and the service provided was excellent. Mr Harry was highly professional and a fantastic help for helping me find the right property. Miss Nicola elson on the other hand was very co-operative friendly and very indulgent in keeping me updated on everything throughout the process. She is definitely the best sales agent and an advisor that I have come across. The team were really efficient on answering the queries too. I would highly recommend townends to any looking...
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Mar 25,2016
Minithumbup
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Mar 25,2016
1 people found
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Both Nicola and Michael were tremendous in their efforts in finding the right buyer for my property. They also were very cooperative in making the process from accepting an offer to completing the sale extremely easy....
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Comment on agent fees
Good, for the service they provide well worth it !
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Mar 18,2016
Minithumbup
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Mar 18,2016
1 people found
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Purchased our new home through Townends Staines Branch. Dealt initially with young Harry who was both professional and knowledgable. Later in the process we dealt with Micheal. Again very professional and always available whenever we had a question. Also communication with Micheal was always quick and snappy whether over phone or email - many companies fail to get this basic element of customer service right so well done to the Micheal. I have dealt with Townends in Staines before and overall ha...
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Comment on agent fees
n/a
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Mar 02,2016
Minithumbup
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Mar 02,2016
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An absolute pleasure to deal with. Highly professional with a personal and supportive approach. Michael, Nicola and Harry have each worked extremely hard and seemed to have individually taken ownership of all issues as and when required. Michael is a talented individual and certainly dedicated to service with a great team behind him for whom we hold respect, trust and belief. We would like to thank the Staines Townends Branch for everything that they did and achieved on behalf of us as client...
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Comment on agent fees
Good
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Feb 29,2016
Minithumbup
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Feb 29,2016
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Can't thanks Michael enough. Kept me informed throughout. Thanks to all the other staff that helped us through the process. Only reason I gave 4 starts is because we brought through not sold otherwise it would definitely be 5...
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Comment on agent fees
Nothing bad
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Feb 29,2016
Minithumbup
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Feb 29,2016
1 people found
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I have never felt so welcome by an estate agent. From the moment we spoke on the phone Joanna made me feel at ease! She was friendly and professional and showed me so much support during what was such a worrying process for me and made it 100 times easier!...
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Feb 13,2016
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Feb 13,2016
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Joanna has been absoloutly AMAZING, she has been non stop trying to help me and been so friendly and helpful, I honestly don't think I can thank her and praise her enough for everything she has done. She's so efficient and does her job so well! Every time I have called up if Joanna hasn't been available the rest of the team have always been friendly happy and helpful as well!...
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Comment on agent fees
Agent fees are agent fee's at the end of the day they need to make an income as well as helping people find somewhere to live, I don't think the price is that bad and the service you recieve is amazing.
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Feb 05,2016
Minithumbup
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Feb 05,2016
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Good service throughout the sale of my property, always kept in touch and never gave up, even when our 1st purchaser dropped out at the last moment. Michael was very supportive, and introduced our final purchaser within a week. ....
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Comment on agent fees
Industry standard rates
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Feb 02,2016
Minithumbup
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Feb 02,2016
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I had a great experience with Townsend from the very start. Daniel was great when showing me around a rental property, very polite and was able to answer all of my questions about the property on the spot. I then had dealings with Joanna who again was fantastic with helping me secure this rental property. Joanna took all of the stress away by making sure I was kept in the loop either by email or phone through the whole process with her fantastic customer service. This was my first time using a l...
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Nov 30,2015
Minithumbup
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Nov 30,2015
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I am a landlord and Joanna has just rented out my house to new tenants. I do not live near the property and there were a few snags at the property due to the previous tenants (checked out by another agent). I could not get to the property and Joanna went round that evening, resolved all the issues and gave me a detailed summary via email later the same evening. The property also needed a few touch ups and joanna arranged for a decorator to visit and carpet cleaner whose prices were very reaso...
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Oct 26,2015
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Oct 26,2015
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Great experience with the Michael and the other agents, helpful and informative. With us every step of the way. Had problems with Ahmed however, couldn't always contact him, he didn't always answer messages left for him and he went on a week's training course without letting us know he wouldn't be available. We ended up having to work with his office as that was the only way we could guarantee contact. My husband had to suggest ideas when obtaining the mortgage wasn't as straight forward, and w...
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Comment on agent fees
Believe all Ahmed really wanted was a straight forward mortgage and when things got tricky he didn't seem to want to push for it. Not sure we feel his fees were worth it. Apologies!
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Oct 25,2015
Minithumbup
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Oct 25,2015
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We have just completed on the sale of our flat and are pleased to say that Townends team has been outstanding. They kept us well informed throughout the process and answered all the questions. We are particularly grateful to Darren from the central office for being so proactive and supportive - sometimes it felt like we were the only clients!...
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Oct 24,2015
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Oct 24,2015
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Nicola was great from start to finish helping me with everything and anything anytime of day! No question was to small or big for her to handle and I would recommend her to anyone looking to buy or sell their property. Townsend should be greatful to have a member like Nicola in there team....
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Sep 28,2015
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Sep 28,2015
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We bought our first flat through Townends and both Michael from the local team in Staines and Darren from their central team were absolutely fantastic. Special thanks to Darren Hampton for really trying to get things moving, especially when this was our first property purchase and everything was so stressful. Really happy with their service and highly recommend them!...
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Sep 22,2015
Minithumbup
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Sep 22,2015
1 people found
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I have been dealing with Joanna for over 2 years. Joanna is an excellent talented sales individual. She always delivers whatever she commits, extremely approachable and pleasant to deal with. Joanna is great in maintaining great positive relationship with clients and delivers excellent service. I always find Joanna to be very professional and takes end-of-end ownership of all the activities involved in meeting landlord's and tenant's expectation. In addition, have never given me wrongg expectat...
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Comment on agent fees
Slightly higher compared to other agents in the market.
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Sep 18,2015
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Sep 18,2015
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Very efficient service. Professional and friendly staff. Have provided a consistently good service over the last eleven years. Would recommend highly...
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Comment on agent fees
Ok
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Sep 07,2015
Minithumbup
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Sep 07,2015
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Both the named agents walked me around the flat and were polite and informative. Joanna Eden in particular was very constructive when it came to negotiating a few contract details. She appeared to pick-up on my stress in having to negotiate on behalf of one girl who didn't understand the UK housing market and another guy who couldn't be there. I was worried that I would come across as a rude, demanding customer due to my stress, but the agents were all understanding. Communication by email an...
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Aug 30,2015
Minithumbup
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Aug 30,2015
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I am very pleased overall with the service that I got from the guys and gals at Townends (Staines) especially when the old tenants moved out and new tenants found very quickly . One gripe that I do have is the rental money doesn't seem to go in as quickly as I thought it should do...
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Comment on agent fees
seems to be the going rate
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Aug 27,2015
Minithumbup
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Aug 27,2015
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Michael Sharp was very professional and pleasant . He sold our property very quickly. A few problems near the end as the buyers were very slow to have a survey completed , hence then holding up exchange and completion. Michael tried very hard to get this sorted.and although later than we would have liked the sale did happen. Emma Western was our contact when Michael was unavailable , due to holidays etc. and she was always very quick to respond to any queries always returning my calls immediate...
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Aug 26,2015
Minithumbup
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Aug 26,2015
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Good professional service as a landlord looking to let a flat. The team at Townends appear to be in touch with a database regulalrly and had my property let for a good price within a few days of coming round to appraise....
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Aug 25,2015
Minithumbup
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Aug 25,2015
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Good professional estate agent. Michael there is a good guy and always kept in touch. They have a designated sale progress person who does a lot of work behind the scenes as well making sure things move at a good pace. I would recommend Townends in Staines....
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Aug 22,2015
Minithumbup
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Aug 22,2015
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We needed to move quickly due to our personal situation and right from the registration process Michael understood our needs and was quick to act in funding is somewhere. We made an offer and from it being accepted we had moved in 6 weeks later there were a few hiccups along the way due to the vendor being out of the country but Michael was quick to get these issues sorted and get us into the property in our timescales set out at the beginning. We can't recommend Michael and Townends enough. Tha...
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Areas covered
  • TW15
  • TW18
  • TW19
  • SL3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £12,500
  • Max: £555,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
23 1 22 3 25 1 22 1 1 2
David Whittle David Whittle
Sales and Lettings Manager
18 reviews

About David No description set View full profile
Michael Sharp Michael Sharp
Senior Sales Manager
38 reviews

About Michael No description set View full profile
Cheryl Slark Cheryl Slark
Sales negotiator
0 reviews

About Cheryl No description set View full profile
Daniel Sexton Daniel Sexton
Lettings Negotiator
0 reviews

About Daniel No description set View full profile
Ahmed Choudhry Ahmed Choudhry
Senior Mortgage and Protection Adviser
2 reviews

About Ahmed No description set View full profile
Katy Jeffery Katy Jeffery
Trainee Lettings Negotiator
10 reviews

About Katy No description set View full profile
Tom Kerrane - no image available Tom Kerrane
Sales Manager
0 reviews

About Tom No description set View full profile

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Fees

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Last updated at 11:50 AM 27/02/2015 by allAgents

Complaints Procedure

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Last updated at 11:50 AM 27/02/2015 by allAgents

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