Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.

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Townends Regents Staines covers Staines-upon-Thames, Ashford, Bedfont, Feltham, Hampton, Lower Sunbury, Stanwell, Shepperton, Upper Halliford and Wraysbury. Staines’ residents benefit from being on the bank of the River Thames, there are plenty of riverside pubs and many water sports to observe or participate in, making it a popular and diverse residential location. If you are thinking about selling, buying, letting or renting in or around Staines-upon-Thames contact us today.

When you work with Townends Regents you benefit from:

- The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.
- The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.
- A marketing package which is tailored to maximise your property's exposure.
- Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact
Townends

142-144 High Street Staines-upon-Thames, Staines
Middlesex
TW18 4AH

01784 455 299
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Properties for Sale
Properties to Rent

“ Gazumped*... ”

May 21,2018
Minithumbup
By: 'Furious Customer'
May 21,2018
4 people found
this helpful
I wish there was a choice for not putting a star as Townends don't deserve any. I am not a person who writes reviews however in this case I need to post one to tell people the horrific encounter I had with Townsends. I ...
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Was this helpful? Yes
Feb 03,2018
Minithumbup
By: 'Charlotte'
Feb 03,2018
0 people found
this helpful
We've just sold our flat through Townends. We were really happy with the guys enthusiasm to make everything go through, in particular our sales progressor Beckie! Thanks for your work guys :)...
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Comment on agent fees
Reasonably priced fees
Was this helpful? Yes
Dec 07,2017
Minithumbup
By: 'Alana'
Dec 07,2017
0 people found
this helpful
Even though she informed us as new to the company. Christina came across very confident and enthuastic in her role. She made us feel very comfortable in our decision to proceed with Townends and put an offer on our new property. I am very happy ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 06,2017
Minithumbup
By: 'S'
Dec 06,2017
0 people found
this helpful
Chrissy was attentive and friendly, she looked very well dressed, although she hasn't been there long she knows her stuff. She has a great personality and is an honourable member of the Staines team. I will be telling my friends about her!! Amazing!!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 06,2017
Minithumbup
By: 'Rick, Alex, Ali, Luke'
Nov 06,2017
0 people found
this helpful
Our first point of contact with townends was Richard. A nice polite young man who showed us around the first place we viewed. He then helped us out in an offer and all the steps towards renting the place. However due to some issues we ...
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Comment on agent fees
Very reasonable compared to others.
Was this helpful? Yes
Oct 16,2017
Minithumbup
By: 'L Bartlett'
Oct 16,2017
0 people found
this helpful
Impressive level of service, excellent communication. I was in no doubt that Hannah was working tirelessly to ensure successful conclusion to our sale....
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Comment on agent fees
Very fair
Was this helpful? Yes
Aug 20,2017
Minithumbdown
By: 'Raki'
Aug 20,2017
2 people found
this helpful
In one line,an awefull service for exhuberant fee. Recently came from abroad and they showed me a property managed by landlord.Until the contracts were signed they were very nice, after that they showed their true color, very arrogant and unfriendly staff. They initially ...
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Comment on agent fees
Its a rip off, fee 750£ for 1 bed flat renting doing literally nothing.
Was this helpful? Yes
Jun 23,2017
Minithumbdown
By: 'Daniel'
Jun 23,2017
2 people found
this helpful
The gave me the keys late. And refused to give any comoensation for it. They also ignored any complains and said they never happened....
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Comment on agent fees
Not worth the service given.
Was this helpful? Yes
Jun 10,2017
Minithumbup
By: 'Marvin'
Jun 10,2017
0 people found
this helpful
I bought a house from a couple who used Regents to sell their house, and I found Regents very helpful. They were always quick to answer the phone and respond, and both Luke and Sahil were very helpful with finding out information we asked for ...
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Was this helpful? Yes
Jun 09,2017
Minithumbup
By: 'sbarratt'
Jun 09,2017
0 people found
this helpful
Townends were very helpful during this process, thank you to Michael, Alan and Hannah in the branch for keeping things moving and keeping us updated. We're very happy in our new home!...
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Was this helpful? Yes
Jun 08,2017
Minithumbup
By: 'Sunny Wilson'
Jun 08,2017
0 people found
this helpful
Jo provides outstanding support to me as a landlord whenever I have questions or need help. Today I had a question she did not know the answer to so had Head Office contact me and then followed up with me to make sure I have ...
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Was this helpful? Yes
May 31,2017
Minithumbup
By: 'Stef'
May 31,2017
0 people found
this helpful
Riya was very helpful, polite and knowledgeable about the property and the landlord's requirements. Surprisingly professional for someone so young. I am happy to recommend her to anyone looking for a property....
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Comment on agent fees
I found the fees extortionate. Savills charged me on the last rent a fraction of your fees
Was this helpful? Yes
May 21,2017
Minithumbup
By: 'Simon & Bridie'
May 21,2017
0 people found
this helpful
We originally marketed our home for sale with an online agency. We had very few viewings and it took six months to get an offer. When it fell through, we felt very unsupported. Switched to Regents, where we have had a very different experience. Matt, ...
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Comment on agent fees
We negotiated an 'all-in' fee that we were more than happy with.
Was this helpful? Yes
May 08,2017
Minithumbup
By: 'John'
May 08,2017
0 people found
this helpful
Regents were fantastic! They were so helpful and found me lovely tenants immediately. I reccomend Regents to anyone, i have rented out properties previously and foubd Regents to come out on top!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 21,2017
Minithumbup
By: 'Teresa'
Apr 21,2017
0 people found
this helpful
Katy has been absolutely excellent from day one. She has made this a very easy transition, being landlords for the first time. Katy is professional, good time keeper for appointments and a excellent communicator via email and phone. She is an asset to Townends....
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Comment on agent fees
Agents fees were as we had expected
Was this helpful? Yes
Apr 18,2017
Minithumbup
By: 'Daryl'
Apr 18,2017
0 people found
this helpful
Riya was extremely professional and helpful the process of the move happened very quickly and smoothly would highly recommend regents....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 17,2017
Minithumbdown
By: 'GK'
Apr 17,2017
0 people found
this helpful
Was not pleased with the service after end of tenancy.Getting our deposit back proved very difficult.It was difficult getting call backs despite promises....
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 01,2017
Minithumbup
By: 'Shaun'
Apr 01,2017
0 people found
this helpful
The staff were always polite and very helpful with any queries we had. All the emails and phone calls were all prompt. They discussed everything in detail fee wise and would recommend them to anyone looking to move in to a property....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 29,2017
Minithumbup
By: 'Jimmy and Pross'
Mar 29,2017
0 people found
this helpful
Riya Preston was outstanding right from the time she replied to our request for the property all the way through to when we moved in and we find that extremely professional....
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 27,2017
Minithumbup
By: 'Rob'
Mar 27,2017
0 people found
this helpful
Very pleased with the service provided by Luke and Matt. We bought and sold through Regents and found them to be particularly attentive and helpful and would recommend to anyone considering buying or selling through them. Thank you for all your help....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 17,2017
Minithumbup
By: 'Martyn'
Mar 17,2017
0 people found
this helpful
This is my second experience with Regents having purchased a property previously through the Staines branch. That experience led us to only approaching Regents to handle the sale of another property. With us living overseas, this presented an additional challenge for the Staines team, however ...
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Comment on agent fees
The agents fees were on par with others in the area.
Was this helpful? Yes
Mar 16,2017
Minithumbup
By: 'amazing'
Mar 16,2017
0 people found
this helpful
throughout the buying process everyone was very responsive every time we called and always called back whenever they said they would. i would definitely use them again if needed....
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Comment on agent fees
good
Was this helpful? Yes
Feb 25,2017
Minithumbup
By: 'dan ball'
Feb 25,2017
0 people found
this helpful
My wife and I dealt with Riya throughout the whole process that was extremely smooth and efficient and question were dealt with quickly and professionally, I would definitely recommend regents to friends and family...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2017
Minithumbup
By: 'Heather Williams'
Feb 23,2017
0 people found
this helpful
The branch co-ordinator was very professional and helpful and always went out of her way to make sure the sale of my property went smoothly. I would recommend her to all my family and friends...
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Was this helpful? Yes
Feb 17,2017
Minithumbup
By: 'Huntley Close Management'
Feb 17,2017
0 people found
this helpful
Riya was exceptionally helpful. Regents were the only agent in the Staines area who were willing to help on the day when a property was being Bailiffed. Regents got us out of a real problem by being present on the day. She was persistent and ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 13,2017
Minithumbup
By: 'Rob'
Jan 13,2017
0 people found
this helpful
My partner and I have had a great service from Michael from start to finish. He was professional and personal and was very proactive in helping us sell our flat and buy our new home. I would highly recommend using Townends in Staines....
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Comment on agent fees
Reasonable. About par for the course.
Was this helpful? Yes
Jan 11,2017
Minithumbup
By: 'Vern'
Jan 11,2017
0 people found
this helpful
Well , where do I start ! Michael Sharp treated my wife and I with his full support from start to the end during our first property purchase . Michael provided us with full transparency, guidance , support , expertise throughout the process which put us at ease and offered ...
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Comment on agent fees
Fair .
Was this helpful? Yes
Jan 09,2017
Minithumbup
By: 'Chertsey Lane Sale'
Jan 09,2017
0 people found
this helpful
Michael was excellent in selling my flat in Staines. i would highly recommend him if you want a professional service during the sale as he deals with the solicitors throughout the process and keeps you well informed....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 13,2016
Minithumbup
By: 'matt7o'
Dec 13,2016
0 people found
this helpful
Very pleased with this estate agents,efficient & bent over backwards to make sure the process of selling through to moving was a smooth experience. Would use again with a question of doubt. Thank you once again. Matt...
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Comment on agent fees
All good
Was this helpful? Yes
Dec 03,2016
Minithumbup
By: 'Sarah M'
Dec 03,2016
0 people found
this helpful
I dealt with both Riya and Alex who were both so friendly, helpful, informative and supportive in facilitating my move. The service was seamless and professional at all times and all aspects of setting up my new home was catered for. Highly recommended agent! Thank-you ...
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Comment on agent fees
Extremely reasonable and worthwhile!!
Was this helpful? Yes
Areas covered
  • TW15
  • TW18
  • TW19
  • SL3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£335,000
  • Max: Β£385,000

Letting
  • Min: Β£0
  • Max: Β£0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
69 2 78 7 63 1 55 1 7 2

Fees

No fees set.
Last updated at 12:30 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:30 PM 06/12/2017 by allAgents

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