• Simon Bright
    Simon Bright
  • Clint Amfo
    Clint Amfo
  • Herrine Richards
    Herrine Richards
  • Kellie Harris
    Kellie Harris
  • upload your photo
    Bijal Patel
  • Sophia Adepoju- Maduro
    Sophia Adepoju- Maduro
  • upload your photo
    Adeel Hayat
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

11 High Street South Norwood, London
Greater London
SE25 6EZ

020 8771 8681

Jul 19,2016
Minithumbup
By:
Jul 19,2016
Featured Review
0 people found
this helpful
First got shown one of the Propeties I'm currently occupying by Adeel who was well presented, respectful and very Professional. He then put in contact with Clint who was also very helpful and Professional. everything was done by the book and at no point was I regretting going with Townsend. I highly recommend these people and they made the whole very easy and stress free. Thanks Adeel and Clint for your help....
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Good
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Jul 15,2016
Minithumbup
By:
Jul 15,2016
Featured Review
0 people found
this helpful
Adeel was very knowledgeable and he helped a lot providing a great selection of property viewings. I would strongly recommend him to anyone who is in the process of renting a new home. I'm very happy with the service provided....
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Jul 06,2016
Minithumbup
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Jul 06,2016
Featured Review
0 people found
this helpful
I found Adeel to be extremely helpful and knew my sense of urgency so took me to several properties that matched my needs in a short space of time. He kept in contact and was very professional the whole time. I would highly recommend Adeel when looking for a property and I'd like to thank him for his time....
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Jun 01,2016
Minithumbup
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Jun 01,2016
Featured Review
0 people found
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Excellent service , Kellie was very helpful , understanding and always did her max to sort out things as fast and efficient as possible .. Well done and thank you so much Kellie...
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Comment on agent fees
Good fees and agent made my budget affordable
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May 18,2016
Minithumbup
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May 18,2016
Featured Review
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I recently bought a property in Thornton Heath. I asked Towends to manage the letting for me and have been very impressed with the professionalism and efficiency of Clint Amfo who is the Lettings Manager who has been managing my letting. He is very pleasant to talk to and It is no problem to get a quick reply from him by phone or by email which is a great peace of mind and I look forward to working with him and his team for the many years to come. I also found Kellie Harris to be very profession...
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Comment on agent fees
Reasonable fees for managing the property
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
First got shown one of the Propeties I'm currently occupying by Adeel who was well presented, respectful and very Professional. He then put in contact with Clint who was also very helpful and Professional. everything was done by the book and at no point was I regretting going with Townsend. I highly recommend these people and they made the whole very easy and stress free. Thanks Adeel and Clint for your help....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
Adeel was very knowledgeable and he helped a lot providing a great selection of property viewings. I would strongly recommend him to anyone who is in the process of renting a new home. I'm very happy with the service provided....
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Was this helpful? Yes
Jul 06,2016
Minithumbup
By:
Jul 06,2016
0 people found
this helpful
I found Adeel to be extremely helpful and knew my sense of urgency so took me to several properties that matched my needs in a short space of time. He kept in contact and was very professional the whole time. I would highly recommend Adeel when looking for a property and I'd like to thank him for his time....
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Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
Excellent service , Kellie was very helpful , understanding and always did her max to sort out things as fast and efficient as possible .. Well done and thank you so much Kellie...
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Comment on agent fees
Good fees and agent made my budget affordable
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May 18,2016
Minithumbup
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May 18,2016
0 people found
this helpful
Great team who work very hard to find a tenant. Keeping you up to date and deliver a first class service. Thanks...
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Comment on agent fees
Good
Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
0 people found
this helpful
I recently bought a property in Thornton Heath. I asked Towends to manage the letting for me and have been very impressed with the professionalism and efficiency of Clint Amfo who is the Lettings Manager who has been managing my letting. He is very pleasant to talk to and It is no problem to get a quick reply from him by phone or by email which is a great peace of mind and I look forward to working with him and his team for the many years to come. I also found Kellie Harris to be very profession...
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Comment on agent fees
Reasonable fees for managing the property
Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
Kellie was fantastic throughout the letting process – she is a very good communicator, kept me regularly updated and was very responsive both over the phone and email. She is efficient as well as polite and courteous....
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May 10,2016
Minithumbup
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May 10,2016
0 people found
this helpful
Kellie Harris has been great throughout the process of the letting of my flat in Thornton Heath. 100% recommended as a letting agent in the area....
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May 02,2016
Minithumbup
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May 02,2016
0 people found
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Sophia guided us through a number of house viewings. She's well informed about the market which was valuable for us & able to help us with all our questions about the properties we viewed. She's been great at finding out the answers to our questions. She's always easily contactable and gets back to us quickly which has kept everything ticking over. Simon really guided us through the whole sales process. Simon has a huge amount of experience of sale in the area, which was very beneficial t...
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Apr 29,2016
Minithumbup
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Apr 29,2016
0 people found
this helpful
I have had to deal with few other agencies in London before I came across Townends and agent Kellie Harris. She is fast replying, most straight forward, professional looking and sounding agent I have met so far. From viewing the property to moving in serwis was top notch....
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Comment on agent fees
Agent's Fees are reasonable
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Apr 24,2016
Minithumbup
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Apr 24,2016
0 people found
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Brilliant, from day one I felt confident Simon and his team were working effectively and the sale was smoother than any I have been involved in before. Top marks,. Use these people with 100% confidence....
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Comment on agent fees
Good.
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Apr 19,2016
Minithumbup
By:
Apr 19,2016
0 people found
this helpful
We had difficulties with our landlord, Clint was very good in helping us getting this resolved and giving us useful advice....
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Comment on agent fees
Not cheap
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Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
Hi!!! I'm glad to choose this agency!!! It was everything easy to deal with!!!! The staff is extremely professional!!!!!...
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Comment on agent fees
I'm glad to choose this agency!!! It was very easy to deal with!!! The staff was amazing!!!!
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Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
this helpful
Thank you for your service. The team was very professional and what i liked about the service is the fact that the agent was able to find me a tenant within a week of putting my property on the market. Clint and his team are very professional, polite and supportive. Thank you for the hard work and excellent customer service skills....
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Comment on agent fees
ok
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Mar 28,2016
Minithumbup
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Mar 28,2016
0 people found
this helpful
I chose Townends as my first choice and I highly recommend this particular estate agency as it is very professional and the agents deal with your situation efficiently. Miss Harris is a polite and has excellent customer service skills. A very positive and intellectual lady....
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Comment on agent fees
Quality at a good price!
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Mar 25,2016
Minithumbup
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Mar 25,2016
0 people found
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The Lettings team of Townends have come up trumps sorting a complex housing situation for us. Kellie and Clint have been great communicators and worked together to get our property re-marketed and tenanted as quickly as they could and getting a current market value for it. They responded quickly and efficiently to our requests by email as we are international clients, following up with all the parties concerned. Good job Clint and Kellie...
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Mar 25,2016
Minithumbup
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Mar 25,2016
0 people found
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Excellent service provided by Clint and Kellie. Professional, friendly, found good tenants quickly, and achieved the rental required. The fully managed service provides a great service for me and my tenants...
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Comment on agent fees
Good
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Mar 25,2016
Minithumbdown
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Mar 25,2016
0 people found
this helpful
The property was damaged after the viewing. The day before the check in I was contacted several times from the agency to make sure I had paid everything and at no point anybody mentioned the issue. The inventory was not update with the damage. I was only told about the damage at the moment of checking in, when the agent said they would send somebody to fix it but when I chased it after a couple of days they said it was no longer their responsibilities and to contact the head office. Unprofession...
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Mar 16,2016
Minithumbup
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Mar 16,2016
0 people found
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We choose to use Townends over other estate agents as they were very professional and followed through on any request we made. I found that Simon and the team were very approachable. Simon has always been very supportive and was always good at keeping in touch and keeping the sale of the house on track. Simon was always polite and courteous during a very difficult time....
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Comment on agent fees
Excellent
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Mar 04,2016
Minithumbup
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Mar 04,2016
0 people found
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From the start Clint had great customer service, I was confident that he knew what I the customer wanted and that he would be honest and upfront about all aspects of our Landlord Agency relationship. Clint was always reachable and would follow up any queries that I had in a speedy and business like efficient manner. Clint has a great upbeat personality and although all of my contact was via telephone and via overseas contact USA-UK Clint was able to overcome this time difference obstacle with ea...
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Comment on agent fees
Great fees!
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Mar 01,2016
Minithumbdown
By:
Mar 01,2016
0 people found
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Spoke to around 7 - 8 different people from Townends. No one passed on information to each other or to us throughout the process. Complete failure to return our calls in the first few months. This lengthened the process (Took around 8 - 9 months from offer acceptance to completion) This could have been made shorter and far less stressful. To be fair as the process went on, things got better, but overall this could have been managed better from the start....
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What agent could do to change your mind?
Comment on agent fees
N/A
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Kellie showed professionalism and care in helping find us a property, she was contactable and very efficient in finding the right house , this stressful experience has been made much more bearable with the help and customer service from kellie and Townsend staff....
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Comment on agent fees
There are lower prices out there
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Dec 16,2015
Minithumbup
By:
Dec 16,2015
0 people found
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The agent showed me the property and explained extra work that needed to be done. She understood my situation and was extremely supportive and patient. Responded to all queries very quickly even outside her working hours....
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Dec 04,2015
Minithumbup
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Dec 04,2015
0 people found
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The service was excellent. The sales advisor was not pushy and got me to see the property and a few others at the same time! (Giorgi Smith). I saw the property on my own not in a queue of other which has put me off in recent times with other agents - The agent knew exactly what type of property I wanted after my explanations and didn't show me a load of bad quality properties which I have had to endure in the past. The photos on the website where a true representation of the property and not ove...
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Comment on agent fees
Fees were reasonable. Paid £350 for the Mortgage service
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Oct 13,2015
Minithumbup
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Oct 13,2015
0 people found
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I really appreciate the time, effort and professionalism Kellie had for us throughout from when we viewed the flat till when we moved in. In spite of the short notice she was able to push the tenancy through. Thank you....
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Oct 13,2015
Minithumbup
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Oct 13,2015
0 people found
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The service from start to the end was excellent, both Kellie and Client were very professional but very helpfull at the same time. They were allways at the end of phone either via a call or text. They helped us achive the result we required in renting our property and provided a speedy process. Cannot fault anything alway accommodating in every way. I would highly recommed their services. Mr & Mrs Henson...
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Comment on agent fees
They were very proffesional and accommodated what we needed. Its was flexible enought to be tailored to our needs. All of what was stated was provided in a timely manner.
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Aug 24,2015
Minithumbup
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Aug 24,2015
0 people found
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Although we have purchased a property through this branch and have received fantastic service from the likes of Simon and herrine, we have since chosen to sell a property based on their friendliness and professionalism. There's something about the way we were dealt with that we liked and chose to work with them again. On another note, we have also been in conversation with the letting team and Clint has been fantastic; quick responses and a willingness to help. Whenever I call in all the staff a...
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Aug 14,2015
Minithumbup
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Aug 14,2015
0 people found
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Having been searching for a property for over 2 months, Kellie managed to arrange the first viewing at a property myself and my partner saw online. Being the first place viewed with prospective landlords being there, which made me feel like we actually had a chance, we liked both property and people. Low and behold, the same day we put an offer in we were accepted and are now finalising details of our move into our first flat together. Kellie has been amazing. Thanks guys....
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Aug 05,2015
Minithumbup
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Aug 05,2015
0 people found
this helpful
Herrine has been a great help, trying to find us a property to buy, suited to our needs. She takes a lot of time making sure all your needs are considered. Very pleased with her and her teams efforts so far. Would highly recommend using Townsend in South Norwood if you want a good service....
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Aug 04,2015
Minithumbup
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Aug 04,2015
0 people found
this helpful
I bought a house through Townends in July 2015, I specifically dealt with Herrine who was exceptional from start to finish. It was the 2nd attempt at purchasing through Townends as the 1st property fell through at the last minute. Herrine did her utmost best to try and resolve the problems with the 1st property however some of situation was not in her control. Unfortunately whilst she was on leave some of her colleagues at the time were not as helpful, which is the only downside I can talk abo...
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Areas covered
  • SE19
  • SE20
  • SE25
  • SE26
  • SE27
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £217,000
  • Max: £330,000

Letting
  • Min: £825
  • Max: £1,900



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
36 0 39 2 17 0 10 1 4 0

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Fees

No fees set.
Created at 11:48 AM 27/02/2015. Last updated at 11:48 AM 27/02/2015 by allAgents


Simon Bright Simon Bright
Local Director
25 reviews

About Simon No description set View full profile
Clint Amfo Clint Amfo
Lettings Manager
38 reviews

About Clint No description set View full profile
Herrine Richards Herrine Richards
Client Manager
14 reviews

About Herrine No description set View full profile
Kellie Harris Kellie Harris
Lettings Negotiator
25 reviews

About Kellie No description set View full profile
Bijal Patel - no image available Bijal Patel
Sales Negotiator
9 reviews

About Bijal No description set View full profile
Sophia Adepoju- Maduro Sophia Adepoju- Maduro
Sales Negotiator
1 reviews

About Sophia No description set View full profile
Adeel Hayat - no image available Adeel Hayat
Lettings Negotiator
3 reviews

About Adeel No description set View full profile

Complaints Procedure

No procedure set.
Created at 11:47 AM 27/02/2015. Last updated at 11:48 AM 27/02/2015 by allAgents


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