• Simon Bright
    Simon Bright
  • Clint Amfo
    Clint Amfo
  • Herrine Richards
    Herrine Richards
  • claim your profile
    Sophia Dixon
  • Adeel Hayat
    Adeel Hayat
  • claim your profile
    Kevin Oti-Akenten
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

11 High Street South Norwood, London
Greater London
SE25 6EZ

020 8771 8681

Feb 06,2017
Minithumbup
By:
Feb 06,2017
0 people found
this helpful
Dealt with both Clint and Adeel and both were very professional and kept me in the loop with regular updates. The flat took a little longer than expected to rent but due to the Christmas break it wasn't surprising, however I was confident they would find me a good tenant which they did. I would recommend using Townsends in South Norwood....
read full review
Comment on agent fees
good
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
Clint, has been very helpful and supportive through the process. Being able to contact him via WhatsApp really helped as I am not always able to take calls and it meant we could talk outside of regular work hours. Friendly, professional and kept us in the loop throughout....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
After originally instructing another local estate agent to deal with the sale of the property and finding their service sub standard, we switched to Townends and have been continually impressed by the service we have received. Simon supported us long after we received and accepted a offer to help ensure that the selling/buying process was as quick and snag free as possible and I know our buyers felt exactly the same. Would 100% recommend them to anyone....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Adeel offered me a tremendously good service. He was very proactive to find me a property that suited my requirements....
read full review
Comment on agent fees
The fees are reasonable.
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Adeel ensured my experience with Townsend was one to remember excellent customer service shown before lettings negotiation was complete and also gave me exceptional after sale service. Honest courteous and has the gift of the gab to add to his brilliant sales approach. Thanks again Adeel for all your help and keep up the great customer service and hunger within the job role...
read full review
Comment on agent fees
a lot compared to previous lettings fees
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
1 people found
this helpful
I'm very satisfied with the overall process of making an offer to completion. I found Adeel particularly helpful throughout the whole process and any queries I had were answered quickly and professionally. Thank you Adeel!!!...
read full review
Was this helpful? Yes
Oct 02,2016
Minithumbup
By:
Oct 02,2016
1 people found
this helpful
So good to have such a dedicated person like adeel to help in my such for a good rental property.Thanks so much for your help!!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 26,2016
Minithumbup
By:
Sep 26,2016
1 people found
this helpful
I found Adeel to be very courteous and helpful. From the first viewing to moving in he made the whole process very easy and was extremely efficient in keeping us informed. I would recommended his services wholeheartedly to anyone who is involved in a property search....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
Adeel Hayat, is a valued member of your team. He listened to our needs and made time to find properties that fitted our criteria. We had been let down by another agent, so needed someone, when we we found the right abode would help us secure it. My wife commented that she felt she could trust Adeel to see us through to securing the property. She is a good judge of character! We thank Townends again for your continued help....
read full review
Comment on agent fees
In the current market, high but fair.
Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
1 people found
this helpful
The service provided by Clint and Kellie was tremendous. Nothing was ever too much for Clint and he always answered any quesions I had. He is a true ambassador for Townsend....
read full review
Comment on agent fees
i am happy with the agents fee
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
HI, I would like to convey my warm regards to adeel hayat, who helps me quite a lot on my search for a property, he handled all my queries professionally, because of his great customer service I finally got the property within 10 days thank you adeel :)...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
1 people found
this helpful
Both Sophia and Simon were excellent at learning what we wanted from a property and notifying us as soon as these properties came on the market. Ultimately it was this that meant we were able to put in the first offer on the property we ended up buying. We had previously had 3 transactions fall through but Simon did a really great job of negotiating with the vendors on our behalf. They were both quick to reply to correspondence, and flexible with appointments, often changing appointments at ...
read full review
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
1 people found
this helpful
First got shown one of the Propeties I'm currently occupying by Adeel who was well presented, respectful and very Professional. He then put in contact with Clint who was also very helpful and Professional. everything was done by the book and at no point was I regretting going with Townsend. I highly recommend these people and they made the whole very easy and stress free. Thanks Adeel and Clint for your help....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
1 people found
this helpful
Adeel was very knowledgeable and he helped a lot providing a great selection of property viewings. I would strongly recommend him to anyone who is in the process of renting a new home. I'm very happy with the service provided....
read full review
Was this helpful? Yes
Jul 06,2016
Minithumbup
By:
Jul 06,2016
1 people found
this helpful
I found Adeel to be extremely helpful and knew my sense of urgency so took me to several properties that matched my needs in a short space of time. He kept in contact and was very professional the whole time. I would highly recommend Adeel when looking for a property and I'd like to thank him for his time....
read full review
Was this helpful? Yes
Jun 01,2016
Minithumbup
By:
Jun 01,2016
1 people found
this helpful
Excellent service , Kellie was very helpful , understanding and always did her max to sort out things as fast and efficient as possible .. Well done and thank you so much Kellie...
read full review
Comment on agent fees
Good fees and agent made my budget affordable
Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
1 people found
this helpful
Great team who work very hard to find a tenant. Keeping you up to date and deliver a first class service. Thanks...
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
1 people found
this helpful
I recently bought a property in Thornton Heath. I asked Towends to manage the letting for me and have been very impressed with the professionalism and efficiency of Clint Amfo who is the Lettings Manager who has been managing my letting. He is very pleasant to talk to and It is no problem to get a quick reply from him by phone or by email which is a great peace of mind and I look forward to working with him and his team for the many years to come. I also found Kellie Harris to be very profession...
read full review
Comment on agent fees
Reasonable fees for managing the property
Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
1 people found
this helpful
Kellie was fantastic throughout the letting process – she is a very good communicator, kept me regularly updated and was very responsive both over the phone and email. She is efficient as well as polite and courteous....
read full review
Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
1 people found
this helpful
Kellie Harris has been great throughout the process of the letting of my flat in Thornton Heath. 100% recommended as a letting agent in the area....
read full review
Was this helpful? Yes
May 02,2016
Minithumbup
By:
May 02,2016
1 people found
this helpful
Sophia guided us through a number of house viewings. She's well informed about the market which was valuable for us & able to help us with all our questions about the properties we viewed. She's been great at finding out the answers to our questions. She's always easily contactable and gets back to us quickly which has kept everything ticking over. Simon really guided us through the whole sales process. Simon has a huge amount of experience of sale in the area, which was very beneficial t...
read full review
Was this helpful? Yes
Apr 29,2016
Minithumbup
By:
Apr 29,2016
1 people found
this helpful
I have had to deal with few other agencies in London before I came across Townends and agent Kellie Harris. She is fast replying, most straight forward, professional looking and sounding agent I have met so far. From viewing the property to moving in serwis was top notch....
read full review
Comment on agent fees
Agent's Fees are reasonable
Was this helpful? Yes
Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
Brilliant, from day one I felt confident Simon and his team were working effectively and the sale was smoother than any I have been involved in before. Top marks,. Use these people with 100% confidence....
read full review
Comment on agent fees
Good.
Was this helpful? Yes
Apr 19,2016
Minithumbup
By:
Apr 19,2016
1 people found
this helpful
We had difficulties with our landlord, Clint was very good in helping us getting this resolved and giving us useful advice....
read full review
Comment on agent fees
Not cheap
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
Hi!!! I'm glad to choose this agency!!! It was everything easy to deal with!!!! The staff is extremely professional!!!!!...
read full review
Comment on agent fees
I'm glad to choose this agency!!! It was very easy to deal with!!! The staff was amazing!!!!
Was this helpful? Yes
Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
this helpful
Thank you for your service. The team was very professional and what i liked about the service is the fact that the agent was able to find me a tenant within a week of putting my property on the market. Clint and his team are very professional, polite and supportive. Thank you for the hard work and excellent customer service skills....
read full review
Comment on agent fees
ok
Was this helpful? Yes
Mar 28,2016
Minithumbup
By:
Mar 28,2016
0 people found
this helpful
I chose Townends as my first choice and I highly recommend this particular estate agency as it is very professional and the agents deal with your situation efficiently. Miss Harris is a polite and has excellent customer service skills. A very positive and intellectual lady....
read full review
Comment on agent fees
Quality at a good price!
Was this helpful? Yes
Mar 25,2016
Minithumbup
By:
Mar 25,2016
0 people found
this helpful
The Lettings team of Townends have come up trumps sorting a complex housing situation for us. Kellie and Clint have been great communicators and worked together to get our property re-marketed and tenanted as quickly as they could and getting a current market value for it. They responded quickly and efficiently to our requests by email as we are international clients, following up with all the parties concerned. Good job Clint and Kellie...
read full review
Was this helpful? Yes
Mar 25,2016
Minithumbup
By:
Mar 25,2016
0 people found
this helpful
Excellent service provided by Clint and Kellie. Professional, friendly, found good tenants quickly, and achieved the rental required. The fully managed service provides a great service for me and my tenants...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 25,2016
Minithumbdown
By:
Mar 25,2016
0 people found
this helpful
The property was damaged after the viewing. The day before the check in I was contacted several times from the agency to make sure I had paid everything and at no point anybody mentioned the issue. The inventory was not update with the damage. I was only told about the damage at the moment of checking in, when the agent said they would send somebody to fix it but when I chased it after a couple of days they said it was no longer their responsibilities and to contact the head office. Unprofession...
read full review
Was this helpful? Yes
Areas covered
  • SE19
  • SE20
  • SE25
  • SE26
  • SE27
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 96% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £217,000
  • Max: £392,000

Letting
  • Min: £0
  • Max: £217,000

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
39 0 46 2 18 0 11 1 4 0
Simon Bright Simon Bright
Local Director
27 reviews

About Simon No description set View full profile
Clint Amfo Clint Amfo
Lettings Manager
41 reviews

About Clint No description set View full profile
Herrine Richards Herrine Richards
Client Manager
15 reviews

About Herrine I am Passionate about Property; I will ensure your customer experience with Townends is as it should be. I will provide on-going support and guidance and about the sale or let of your property. View full profile
Sophia Dixon - upload your photo Sophia Dixon
Branch Co-Ordinator
0 reviews

About Sophia Branch Co-ordinators are the heart of every branch. We ensure the smooth running of all branch processes and daily duties as well as acting as a first point of contact for all customers. We ensure the View full profile
Adeel Hayat Adeel Hayat
Lettings Negotiator
12 reviews

About Adeel At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile
Kevin Oti-Akenten - upload your photo Kevin Oti-Akenten
Trainee Sales Negotiator
0 reviews

About Kevin At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:56 AM 22/02/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:56 AM 22/02/2017 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry



.