• Erol Dogruel
    Erol Dogruel
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Ben Nutley
    Ben Nutley
  • Billy Georgiou
    Billy Georgiou
  • Sebastian Grayson
    Sebastian Grayson
  • Sam Miles
    Sam Miles
  • Ivan Moreira
    Ivan Moreira
  • Richard Wellington
    Richard Wellington
  • upload your photo
    Tom Kerrane
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

167 Putney High Street Putney, London
Greater London
SW15 1RT

020 8785 4244

Jun 02,2016
Minithumbup
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Jun 02,2016
Featured Review
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Micheala was exceptionally friendly, professional ,honest and her ability To show us various properties was exciting and a joy.From start to finish she gave outstanding service. We are now moving into a wonderful flat she showed us and I know we are going to be very happy there. Well done Michaela!!...
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Comment on agent fees
Good
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May 27,2016
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May 27,2016
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I can only rate Jon with 5 big stars. From the very first time he was determined to find for us a flat. He was very friendly, helpful and professional in every level. We own him a very special thank you. Paulo...
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May 13,2016
Minithumbup
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May 13,2016
Featured Review
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Renae has been realistic, helpful and resourceful during our search of a new home. I would like to review Renae, not because she found us our dream home but because Renae stood out with a big difference when she called to follow up with us, and learned about us finding our home with another agent. In the same situation, all the other agents we've been in touch with (not a few but about a dozen!) told us "Oh congrats, we'll remove you from our search database, good day etc", instead Ren...
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Comment on agent fees
N/A
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May 11,2016
Minithumbup
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May 11,2016
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In a day that I was completely desperate to find a place live, with only two weeks left to vacate, I went to several agencies(at least ten) on that day, and townends was one of the last ones. There I met Sam, which was the only agent that quickly tried to find out a solution for my case and in a couple of hours and I had my offer accepted by the landlord, simply as that. I highly recommend Sam and townends to anyone looking to rent in Putney. Thank you so much Sam....
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Comment on agent fees
The fees are a bit higher than other agencies, but it was worth every penny.
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May 06,2016
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May 06,2016
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Sam was super helpful in understanding our needs and finding us the right home to move into. I'd highly recommend Sam and Townends to anyone looking to find a place in Putney. We tried a lot of agents and Sam was clearly the best!...
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Comment on agent fees
average
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May 05,2016
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May 05,2016
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From the very first contact with Michaela Hutton she was pleasant, polite and interested in helping and this continued throughout the process of trying to find a suitable Apartment to rent. If she did not know the answer to my question, she went out of her way to find it, rather than guessing that I have found common with competitors. Furthermore, not only did she returned calls promptly but, when the situation was the other way around, I found myself being chased in the nicest possible way, som...
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Apr 29,2016
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Apr 29,2016
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Sam was super helpful and understanding, supportive of our search and responsive to our needs. Staff always on hand when we call with an enquiry...
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Apr 28,2016
Minithumbup
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Apr 28,2016
1 people found
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We have just started renting out our flat in Putney for the first time and it has been great to have an agent like Sam to take us through the process and keep things moving . He was enthusiastic about our property from the start and always available to answer questions and give us advice. He kept us up to date while he was showing the flat and we were surprised at how quickly professional tenants were found. It has been a pleasure to deal with Sam and the Putney office in general. Sam is profes...
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Mar 26,2016
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Mar 26,2016
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Renae is an incredible real estate agent, which immediately understood our needs (a great breath of fresh air!). She has consistently showed us relevant properties which fitted our criteria, and provided us with great advice. She is a delightful, sincere and straightforward lady with great common sense. It certainly feels that she has the utmost commitment towards our search. I am certain that she will find for us the home of our dreams!...
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Mar 10,2016
Minithumbup
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Mar 10,2016
1 people found
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I first rented my flat in Putney in September 2009. My first set of tenants stayed 4 years and were fantastic. Erol then worked really hard to get me new suitable tenants (and I stress the word suitable), who stayed for about a year, but only moved due to a relocation overseas. Again these were excellent tenants. Erol worked really hard again and got two more great tenants who stayed until I sold my flat. Erol listened to what I wanted, was extremely efficient, professional and always pitche...
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Comment on agent fees
Good. Very fair considering the excellent service
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Mar 10,2016
Minithumbup
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Mar 10,2016
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We just recently rented a property in SW15 with Townends in Putney, after having no success with other agencies. I cannot stress how brilliant and exceptional Sam and Erol were throughout the whole process. Townends in Putney team delivered on their promise; they were honest, responsive and professional at all times and worked hard in getting the job done. Their efficiency and enthusiasm kept things moving all the time, I would recommend highly to anyone looking to rent in SW15. Thanks a lot Sam...
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Comment on agent fees
Fair, they deserve every penny I have paid for!
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Mar 04,2016
Minithumbup
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Mar 04,2016
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We just recently rented a property in SW15 with Townends in Putney, after having no success with other agencies. I cannot stress how brilliant and exceptional Sam and Erol were throughout the whole process. Townends in Putney team delivered on their promise; they were honest, responsive and professional at all times and worked hard in getting the job done. Their efficiency and enthusiasm kept things moving all the time, I would recommend highly to anyone looking to rent in SW15. Thanks a lot Sam...
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Comment on agent fees
Fair, they deserve every penny I have paid for!
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Feb 18,2016
Minithumbup
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Feb 18,2016
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I am very pleased with the services provided by Sam. He kept me well updated with the new properties that were available, provided me with all the needed details, and quickly organized the viewing of them. He was very professional and friendly. I appreciate very much his help and advices, and for sure I will contact him again for any future moving....
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Feb 18,2016
Minithumbup
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Feb 18,2016
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Errol Dogruel and the team at Townends have been friendly, professional and efficient in finding trustworthy and reliable tenants and I am happy to recommend them for their excellent service throughout the process....
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Comment on agent fees
Very reasonable
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Feb 18,2016
Minithumbup
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Feb 18,2016
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Sam was impressive from the first conversation. Very enthusiastic, and perceptive. He clearly got what I was after, understood my requirements, and only showed me realistic possibilities. Didn't waste my time, like some many agents do. Also, once the offer was made, Sam efficiently managed the process and got back to me asap to confirm we had a deal. I would recommend Sam, and Townends, to anyone looking in the Putney area....
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Comment on agent fees
I have concerns about the level of fees to be paid when signing in the contract. These seem very high compared to other agents I have used recently. These will be discussed prior to signing.
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Feb 18,2016
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Feb 18,2016
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Sam was great with showing us the property and even met us at the property twice after we'd already signed the lease. Erol was really great with helping sort out a number of things before we moved in. He knew what he was talking about and got back to us promptly....
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Feb 17,2016
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Feb 17,2016
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Yet again Erol and his team have excelled themselves. Great customer service (greeted by name and with a smile) and more importantly got the asking price. Thank you...
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Comment on agent fees
Fees are acceptable
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Feb 16,2016
Minithumbup
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Feb 16,2016
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Erol and team were extremely efficient in finding a new tenant for my property. At every stage of the process they seemed more driven than their competitors to find the right tenant for me. They were understanding of my needs and made sure that the void period was minimised. Based on the experience I would consider using them on a sole agency basis next time....
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Comment on agent fees
Reasonable fees given the level of service
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Jan 18,2016
Minithumbup
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Jan 18,2016
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Erol was extremely helpful in ensuring that our search for accommodation went ahead smoothly. Nothing seemed too much trouble and other members of staff were always keen to assist if necessary....
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Jan 11,2016
Minithumbup
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Jan 11,2016
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Very helpful and fast service. All the properties shown in keeping with the requirement and had a successful let on the first round of viewings....
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Dec 07,2015
Minithumbup
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Dec 07,2015
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Agent (Sam) was very attentive and receptive to our requirements. We saw properties with several other agents/companies and Sam was actually the only one that kept showing us properties that corresponded to what we were looking for. All of them were quality viewings and after only 3rd viewing we landed on our dream place. Thanks a lot, Sam!...
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Dec 07,2015
Minithumbup
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Dec 07,2015
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I was initially looking through many different agents for a flat to rent, but when me and my partner met Sam we felt he was the guy we wanted to find a flat with. He was very professional and really seemed to care about our search. Soon enough, he took us on a viewing where we saw several flats that matched our criteria and within the budget we had specified. An altogether fun and efficient search! We now moved into our beutiful flat just in time for Christmas. Thank you Sam...
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Dec 04,2015
Minithumbup
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Dec 04,2015
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Great service and a pleasure to deal with. Sam has answered all of our questions in a timely manner and been helpful throughout...
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Dec 04,2015
Minithumbup
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Dec 04,2015
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I have been extremely pleased with the service provided by Sam. He was professional, efficient and very personable. He took the time to make sure he understood exactly what we were looking for and kept in constant touch with us updating us on every single detail. I really felt truly taken care of as his proactive approach shielded us from disappointment. I would definitely recommend Sam to anyone because his genuine desire to care and please his customers is next to none. It is extremely hard to...
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Dec 04,2015
Minithumbup
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Dec 04,2015
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We were pleasantly surprise by the listening skill of the gentleman that helped us. He did asked few questions to identify what we were after and made a very clear recommendation on the available products and costs. My partner and I have been actively looking for a flat in Putney for sometime now and I won't be lying if I say that letting agents can be very bullish. Our experience was different this time and we felt that the agent wasn't only focusing on his commission but we felt he really c...
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Comment on agent fees
I feel the agent fees are justified by the great customer service.
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Nov 28,2015
Minithumbup
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Nov 28,2015
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I have been a registered Landord with Townends for over four years now. They have consistently proved to be very professional, efficient and honest to work with and always found me great tenants. I would be very happy to recommend them as an agent to any prospective Landlords out there in the area....
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Sep 22,2015
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Sep 22,2015
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Tim was my first contact with Townends when he came round to value the property and talk me through the initial process of putting the property on the market. He was really nice to deal with, straight talking and professional. I found this service to continue through the whole process up to exchange. The whole team was respectful of the property when showing people round, and were always a delight to deal with on the phone. When it came to the dealing with the offers coming in, they gave me...
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Sep 10,2015
Minithumbup
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Sep 10,2015
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Erol Dogruel has been extremely proactive for the past couple of years in finding a tenant at the termination of each lease. He is friendly, positive, knowledgeable, honest and most importantly, trustworthy and true to his word. Erol and Jon went the extra mile on our most recent tenancy. They obtained quotes for decorating, co-ordinated fellow staff members to arrange a professional clean, worked with contractors to have access to the property, went into the property before and after the d...
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By: Claire Evans
Jan 08, 2016
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I have let my flat in putney through Townends for more than five years and have found Erol and his team consistently professional and helpful. Erol has found me great tenants within days of letting the property. I thoroughly recommend him for giving great customer service.....
Sep 08,2015
Minithumbup
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Sep 08,2015
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Mr Dogruel ( the Senior Lettings Manager) was very courteous, friendly and knowledgable from the first meeting. From the viewing of the property to the actual signing of the tenancy agreement ( which took less than 10 days) he supported me ( tenant) in every step of the way. I'm really pleased I have got in contact with Townends Putney and would highly recommend it to anyone, as the services are provided in an excellent manner and no hassle at all. Simply brilliant. Thanks....
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Aug 25,2015
Minithumbup
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Aug 25,2015
0 people found
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Very happy with the service provided by Townends specifically Erol who has always been...
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Aug 22,2015
Minithumbup
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Aug 22,2015
0 people found
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I think this agency is the best in Putney. They are friendly, helpful, efficient and get the job done fast. If you are looking for an agency you can trust to be straight-talking and fair on fees then look no further than Townends. Thanks Erol!!...
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Comment on agent fees
Fair
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Aug 19,2015
Minithumbup
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Aug 19,2015
0 people found
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Jon was excellent, best agent we'd used in our search for a property. Nothing was too much trouble for him. Always punctual and accommodating and professional....
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Jul 30,2015
Minithumbup
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Jul 30,2015
0 people found
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My experience using Townends Putney was excellent. I used them to sell my property in Putney and the service I received throughout the entire process was first class. They kept me up to date with every viewing and offer and always responded promptly to any queries that I had. Most importantly, they were good to their word! The property sold for an excellent price, extremely close to the asking price, with a very competitive commission rate and in the time scale they said. I would have no hesitat...
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Jul 29,2015
Minithumbup
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Jul 29,2015
0 people found
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Townends sold our house in Putney. From the beginning to the end of what is a difficult process for everyone, they were informative and courteous. They ensured that sufficient numbers of prospective buyers saw the property and we achieved a good price....
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Jul 23,2015
Minithumbup
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Jul 23,2015
0 people found
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I dealt with Townends Putney to help me searching a flat to rent. Erol was extremely helpful, very professional and answered every query I had. He understood what I was looking for, and finally I found the right house for me. Thanks a lot....
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Areas covered
  • SW15
  • Putney, Barnes, Kingston Vale, Roehampton,
  • SW18
  • Southfields, Wandsworth,
  • SW6
  • Wandsworth Common, Wimbledon
  • SW13
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £241,000
  • Max: £1,425,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
29 1 66 4 20 0 8 1 5 1
Erol Dogruel Erol Dogruel
Sales and Lettings Manager
26 reviews

About Erol No description set View full profile
Jon Chandler-Gray Jon Chandler-Gray
Client Manager
11 reviews

About Jon No description set View full profile
Ben Nutley Ben Nutley
Sales Negotiator
1 reviews

About Ben No description set View full profile
Billy Georgiou Billy Georgiou
Mortgage & Protection Adviser
0 reviews

About Billy Dot Financial Advisor View full profile
Sebastian Grayson Sebastian Grayson
Marketing Manager (Sales)
7 reviews

About Sebastian No description set View full profile
Sam Miles Sam Miles
Lettings Negotiator
17 reviews

About Sam . View full profile
Ivan Moreira Ivan Moreira
Lettings Negotiator
6 reviews

About Ivan No description set View full profile
Richard Wellington Richard Wellington
Senior Sales Negotiator
0 reviews

About Richard No description set View full profile
Tom Kerrane - no image available Tom Kerrane
Sales Manager
0 reviews

About Tom No description set View full profile

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Fees

No fees set.
Last updated at 3:07 PM 18/02/2016 by Erol Dogruel

Complaints Procedure

No procedure set.
Last updated at 3:07 PM 18/02/2016 by Erol Dogruel

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