• Charles Nicholls
    Charles Nicholls
  • Louis Byrne
    Louis Byrne
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    Feisal Osmanie
  • upload your photo
    Tom Kerrane
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

140 - 142 Northfields Avenue Northfields, London
Greater London
W13 9SB

020 8579 2350

Dec 05,2016
Minithumbup
By:
Dec 05,2016
Featured Review
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We recently rented our first flat and were so glad and happy that it was through Townends and Feisal, in particular. Renting a flat for the first time is daunting for any couple but, I feel, for us, its proved to be very easy & comfortable thanks to Feisal's help throughout the whole process. No matter how trivial or small the question we had, Feisal always had the time and advise for us. Any issue that we had was resolved very swiftly. We will be recommending Townends to anyone who is l...
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Nov 07,2016
Minithumbup
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Nov 07,2016
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Sarah and Feisal have been fantastic in explaining to this first time London landlord all the steps required as well as doing a thorough job of finding us the right tenant profiles. I have found my experience working with them a pleasure and would happily recommend them as partner for prospective landlords....
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Comment on agent fees
Fees are in line with market and negotiable.
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By: Feisal Osmanie
Nov 09, 2016
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Hi Robert, Thank you ever so much for the review and it has been a pleasure working with you. From the team in Northfields Townends!....
Nov 05,2016
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Nov 05,2016
Featured Review
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Mr Feisal Osmanie did a great job in finding suitable tenants for my property. He is very professional and puts genuine time and effort into meeting clients requirements, clarifying any potential worries that may arise. It has been a pleasure working with Mr Osmanie and I highly recommend him....
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Nov 04,2016
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Nov 04,2016
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Feisal at the Northfields office was great from start to finish! I requested a viewing to take place within 15 minutes as I was still around the TW8 area and although Feisal had a meeting 30 minutes later, he rushed to the property to try and accommodate my viewing request. The process was extremely stress-free and Feisal was clear and concise throughout the whole process, always responding to my questions quickly. I would not hesitate to recommend Feisal to any of my clients, being in the same ...
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Comment on agent fees
Good
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Aug 23,2016
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Aug 23,2016
Featured Review
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Mr. Naji was at all times polite, courteous and professional. I had been away from the rental market for a very long time and was finding the search for a new flat extremely daunting. Mr. Naji gave me renewed hope in my endeavours to ultimately secure suitable accommodation within budget....
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Comment on agent fees
Acceptable
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Aug 12,2016
Minithumbup
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Aug 12,2016
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We have dealt with many agents in our search and Morgan was exceptional in the advice and opportunities he suggested for the properties we viewed. Morgan helped us to this short term and long term about our purchase and what we can do to increase its value. We didn't feel rushed nor pressured during our viewing and he was very polite. Absolutely exceptional in his approach....
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Jul 15,2016
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Jul 15,2016
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Highly impressive with the efforts Hish took to help in finding right property. There was hardly any other person from any other estate company who was so regular with calls & mails to know the updates and let me know current available properties. I believe this is excellent way to have a customer relationship. Good job and great approach Townends team.....
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Comment on agent fees
No Fees for this service
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Jun 30,2016
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Jun 30,2016
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best letting agency so far.... thanks robert and your team for everything.... we are very happy about the new property.... best regards .... silviu dimitriu...
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Good
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Jun 27,2016
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Jun 27,2016
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Robert was very professional in the whole letting process, from the intro meeting to the signing of the tenancy agreement....
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Comment on agent fees
Good
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Jun 24,2016
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Jun 24,2016
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Morgan has just sold my flat in two weeks and has been a pleasure to deal with, very helpful and professional. He has made the whole process smoother than expected. Thanks Morgan!...
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Jun 15,2016
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Jun 15,2016
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We are very happy with the device so far. The agency found tenants quickly and the vetting process was thorough....
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Comment on agent fees
Reasonable and transparent
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Jun 13,2016
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Jun 13,2016
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The service was really pleasant, and both Hisham and Robert where really helpful in each step I needed to take for both finding a property and dealing with the offer once we found the perfect choice....
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Jun 01,2016
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Jun 01,2016
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We approached Townends to deal with a current tenant in situ after purchasing our property. We wanted to manage the property ourselves and Townends were proactive in sorting out the fee, the tenancy agreement and negotiating with the tenant. Robert was fair. Very approachable and keen to expedite a satisfactory conclusion to the proposed fees and management. He was extremely swift in responding to emails and queries. He is very professional and helpful....
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Comment on agent fees
Acceptable and appreciated : achieved through negotiation
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May 11,2016
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May 11,2016
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Robert and Ricky were both very helpful and easy to communicate with. Thank you both very much for your help!...
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Comment on agent fees
They were what I expected.
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May 09,2016
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May 09,2016
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Morgan was knowledgeable, helpful, courteous and reliable. We appreciated his attitude which remained pleasant and positive even though we did not offer on the house he showed us. We feel that he did a fine job for Townends....
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May 06,2016
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May 06,2016
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I have been dealing with Townends as a Landlord for two years now. I found Townends to be a very good Estate Agency as far as quality of service and communication. Robert and all the team, including Rickey, Lucinda and Francesca have been very professional in all process of dealing with my new rental. Robert especially was very helpful in dealing with my flat, which was let in a short time with several offers. He helped me with all process of the letting and was very helpful with some of my requ...
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May 04,2016
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May 04,2016
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Both Ricky and Robert showed professionalism and courtesy throughout the entire process. They were both friendly and attentive and managed to elicit all the work needed to be done by the landlord to the property before it was suitable for moving in....
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Comment on agent fees
A bit pricey if I'm honest
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Apr 25,2016
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Apr 25,2016
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As a Landlord I have been dealing with many agents in different regions but I must say that I found Townends to be by far the best. The quality of service and communication skills by Robert, Rickey and Lucinda have been superb and form a big incentive to me to switch to Townends in other regions. Thank you Rickey and team for letting the house in such a short period of time and special thanks for being flexible and your willingness to meet some special requirements....
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Comment on agent fees
Good
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Apr 11,2016
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Apr 11,2016
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Very professional and easy to communicate with. I Would definitely recommend other vendors/buyers to Morgan and Townends. Thanks for your help!...
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Apr 08,2016
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Apr 08,2016
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Robert showed myself and my partner around several properties, we hoped to let. He was extremely professional and personable. He helped us finally secure a lovely place. Going slightly above and beyond holding the measuring tape whilst I measured up. A really helpful friendly agent, who was good at juggling the demand of both landlord and tenant to get the right result....
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Apr 08,2016
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Apr 08,2016
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Robert and Ricky were very helpful and patient and listened to my needs finding me a rental which fitted all criteria within 2 weeks. They were always punctual for appointments. I would recommend choosing townends as a tenant....
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Comment on agent fees
I don't really know as first time renting.
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Apr 06,2016
Minithumbup
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Apr 06,2016
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Both Morgan and Marion were superb from start to finish. Would always recommend them, very professional and always responded quickly whenever needed....
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Mar 25,2016
Minithumbup
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Mar 25,2016
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I arranged for the local agents on Northfields Avenue to value my property and by far I found Marion Pearson the most knowledgeable, thorough, honest and personable. I made the right choice to instruct Townends but in particular putting my most valuable asset in the hands of Marion and Morgan who have been a pleasure to work with throughout. They have always been up to date, responsive, professional and I couldn't be happier with the overall service I received up to agreeing a sale and continue...
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Mar 25,2016
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Mar 25,2016
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Marion has been so informative and helpful. She was understanding when I had to take my kids with me to view houses. She amazingly got me interested a property I had previously disregarded due to the state and the price. She had lots of ideas of how to improve it and even supplied information on a similar property giving me further insight to the possibilities. Now it's going to be my home - all thanks to her! She has been so accommodating, letting in builders etc so I could get estimates and ge...
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Mar 25,2016
Minithumbup
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Mar 25,2016
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Chris did a good job of persuading me of townends ability. Marion made sure I followed to my sale to completion with no trouble....
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Comment on agent fees
Good
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Mar 10,2016
Minithumbup
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Mar 10,2016
0 people found
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Marion had a friendly, relaxed approach during all of our viewings but she always took forward our positive and negative comments and made sure we didn't view places that would waste our time. She was perceptive in figuring out what would work for us, and very tenacious is sticking with us through more than a year of viewings....
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Comment on agent fees
Fine.
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Mar 09,2016
Minithumbup
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Mar 09,2016
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My husband and I were thrilled with the service that Townends Northfields provided. They offered really competitive rates and had a very quick and efficient sales team. Marion Pearson was our point of contact from when they marketed the flat through to completion. She was always contactable, friendly, had a great knowledge of the market and found us a buyer within days of our flat being put on the market....
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Comment on agent fees
Very competitive and reasonable.
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Feb 22,2016
Minithumbup
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Feb 22,2016
3 people found
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I thought estate agents were all the same... I won't go into the examples that most of us hold in our minds of the general profile of an estate agent. My experience with working with people like Morgan and the rest of the team at Townends in Northfields has totally changed that. Exceptional clear communication, trust, honesty, reliability, and results - these are all words that summarise my personal experience. I expected the opposite. I am so grateful for the service I've received - you guys c...
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Feb 16,2016
Minithumbup
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Feb 16,2016
0 people found
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I only had one viewing and it was what I was looking for. Very happy and satisfied with the service they offer. Quite speedy too!...
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Comment on agent fees
Great!
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Jan 25,2016
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Jan 25,2016
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Very friendly, personable staff. We were satisfied by the proffesional and efficient level of service provided. We would definitely recommend Townends Northfields to anyone looking for property in the area....
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Jan 20,2016
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Jan 20,2016
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Very friendly and helpful. Great knowledge of the local area and enabled us to make an informed decision about the property we finally purchased....
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Jan 11,2016
Minithumbup
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Jan 11,2016
1 people found
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I chose Townends to sell my property based on the previous reviews and was not disappointed with my choice. Chris valued the property accurately and it was a straight forward deal. When he and Marion marketed the property they found a buyer on the Open day As the property was above a restaurant the mortgage advisor from Townends secured a mortgage to the buyer which was the main concern to me. A big thanks also goes to the sale progression team especially Emma who guided me and followed the sal...
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Comment on agent fees
Good comparing to other estate agents fees
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Jan 05,2016
Minithumbup
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Jan 05,2016
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Agent was excellent throughout. Made proceed excellent easy and fast. 10/10. Put up with me being very impatient also and made dealing with vendor hassle free....
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Dec 29,2015
Minithumbup
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Dec 29,2015
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Chris Gann was the third estate agent to come through my door. The first two did not inspire me with confidence. Chris was suited, booted, looked the part and acted it too as he listened and asked the right questions. I decided there was only one choice - Townends. I told Chris that I had heard dreadful reports about estate agents and solicitors and I wanted to avoid potential problems. I asked him to recommend a reputable solicitor to represent me and he did. The solicitor he recommended was ...
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Dec 24,2015
Minithumbup
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Dec 24,2015
0 people found
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Robert McPeake found a SUITABLE tenant more quickly than other competing local agents at the asking price. He and Ricky seem to work well as a team handing the let between them according to availability. I was able to negotiate competitive terms with Robert. My only disappointment has been with the quality of the inventory which I have been chasing up. As a new landlord I expected this to be something on which I could rely for the future....
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Comment on agent fees
Only one agent offered a better rate and several were approximately the same. However as a new landlord I was surprised to find that various extras were added over the agreed rate eg for admin or drawing up the contract which I thought was a major reason for appointing agents......
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Areas covered
  • TW8
  • Brentford, Hanwell,
  • W5
  • Northfields,
  • W7
  • West Ealing
  • W13
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £42,000
  • Max: £660,000

Letting
  • Min: £0
  • Max: £335,000

ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 0 54 1 36 0 32 0 7 0
Charles Nicholls Charles Nicholls
Sales Negotiator
3 reviews

About Charles No description set View full profile
Louis Byrne Louis Byrne
Lettings Manager
28 reviews

About Louis No description set View full profile
Feisal Osmanie - no image available Feisal Osmanie
Lettings Negotiator
8 reviews

About Feisal No description set View full profile
Tom Kerrane - no image available Tom Kerrane
Sales Manager
0 reviews

About Tom No description set View full profile

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Last updated at 11:46 AM 27/02/2015 by allAgents

Complaints Procedure

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Last updated at 11:46 AM 27/02/2015 by allAgents

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