• Charles Nicholls
    Charles Nicholls
  • Mohamed Samie
    Mohamed Samie
  • Mercedes Brown
    Mercedes Brown
  • Hassain Mohmood
    Hassain Mohmood
  • Zuzanna Pilarczyk
    Zuzanna Pilarczyk
  • upload your photo
    Lee Glome
Welcome to Townends Estate Agents, Northfields. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include Northfields, West Ealing, Hanwell and Brentford. Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services in Read full description...clude: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance. Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Northfields and the surrounding areas, means we’re perfectly placed to sell or let your property.
Townends

140 - 142 Northfields Avenue Northfields, London
Greater London
W13 9SB

020 8579 2350
Jul 07,2017
Minithumbup
Zuzanna Pilarczyk
Mohamed Samie
By: 'Inessa'
Jul 07,2017
0 people found
this helpful
From the start, Zuzanna was very affable and full of personality. During the viewing/s, she customised the properties to fit our needs and even aesthetic preferences. I truly appreciated her honesty and professional opinion. She maintained professionalism but didn't exude the same cold, stiffness I picked up from other agents (of different companies). While we did love the flat that she showed us, and now call home, she made the experience so favourable that we simply had to put down an offer fo...
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Comment on agent fees
The agent fees were reasonable. Initially, we were informed of a different (and lower) fee than per usual, but this misinformation was clarified and we were eventually granted the previous fee as aforementioned. So we didn't feel tricked with hidden costs.
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Jun 27,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Bryony'
Jun 27,2017
0 people found
this helpful
Zuzanna was very friendly and took the time to answer our questions thoughtfully. She showed us two properties we'd asked to look at and then showed us a third which she thought we would like. In the end, we chose the third property, in part because of Zuzanna! After our viewing, she followed up with us, but wasn't pushy at all, just clear about what we needed to do if we were interested in the property. We've been here nearly three months now and are very happy. Thank you Zuzanna!...
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Jun 25,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Sam'
Jun 25,2017
0 people found
this helpful
Zuzanna was great. She was friendly and very helpful. Found us a great place and secured it for us very quickly....
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Jun 23,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Roger Adams'
Jun 23,2017
0 people found
this helpful
Zuzanna helped with the letting for 75 Mafeking Ave, and I found her to be extremely helpful and very pleasant to talk with on the phone. She clearly was genuine and honest in all our discussions, and went out of her way to accommodate with taking photos at the property, as well as giving continued and detailed feedback on the builder who was doing a very bad job at the flat. I would not hesitate to recommend Suzanna as a sincere and honest agent to anyone....
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Jun 23,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Michalina'
Jun 23,2017
0 people found
this helpful
Zuzanna is very kind and professional person. Thank you for help to find ideal flat for us and wish you all the best....
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Comment on agent fees
Good
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Jun 22,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Kamil'
Jun 22,2017
0 people found
this helpful
Very professional approach to customer. Everything has been presented precisely. We are happy that Zuzanna was the agent we have worked with. Now we are living in beautiful flat just because Zuzanna helped us rent it. Very happy with agent !!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 07,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Craig cotter'
Jun 07,2017
0 people found
this helpful
Excellent service. Zuzanna picked out an ideal property for us within our budget (we were previously looking at another property that was more expensive, less spacious and in worse condition). Barring a couple of administrative issues during the process (wife's forename and surname swapped when passed to utility companies), the process was very smooth. I will not hesitate to go to zuzanna when it comes time to buy rather than rent....
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Comment on agent fees
Fairly standard
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May 26,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Paul O'
May 26,2017
0 people found
this helpful
I have dealt with many letting agents but few have been as helpful, hard-working and professional as Zuzanna. We needed to move quickly and were quite specific in what we were looking for; Zuzanna understood this. She was refreshingly honest and very understanding. Moving can be a difficult and stressful experience but Zuzanna made it a lot easier for us. I have no hesitation in recommending her....
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Mar 28,2017
Minithumbup
Louis Byrne
Daniel Pillai
By: 'esoydanyavas'
Mar 28,2017
0 people found
this helpful
I had my initial meeting with Daniel Pillai who understood perfectly what I wanted and pointed me towards a property which Louis Byrne helped me get. Overall they were very attentive and helpful....
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Feb 21,2017
Minithumbup
Louis Byrne
Robert McPeake
By: 'Alex'
Feb 21,2017
0 people found
this helpful
Townends Northfields, especially Louis Byrne and Robert McPeake, were very helpful at enabling us to rent our first flat. We had initially enquired about another property, but were told it had already been let. They provided an alternative to suit our budget and needs and hit the nail on the head. The property was by far the best of any we had viewings at. The process from offer to moving in was very smooth with great communication the whole way through, resolving any issues that occurred prompt...
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Feb 09,2017
Minithumbup
Louis Byrne
By: 'Fayna'
Feb 09,2017
0 people found
this helpful
Great at dealing with people, capable of solving problems, understands customer's concerns. Would definitely recommend to other prospective tenants....
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Feb 02,2017
Minithumbup
Louis Byrne
By: 'Ghazal'
Feb 02,2017
0 people found
this helpful
I have recently received great customer service from this branch of Townends specially Louis Byrne who followed my process of moving in regularly....
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Dec 13,2016
Minithumbup
Louis Byrne
By: 'Ahmed Ghazal'
Dec 13,2016
0 people found
this helpful
I was so happy with them specially Louis Byrne. He was so helpful and about Emma she was so helpful as well in general my wife and I were so happy with them...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 05,2016
Minithumbup
By: 'Aarti'
Dec 05,2016
0 people found
this helpful
We recently rented our first flat and were so glad and happy that it was through Townends and Feisal, in particular. Renting a flat for the first time is daunting for any couple but, I feel, for us, its proved to be very easy & comfortable thanks to Feisal's help throughout the whole process. No matter how trivial or small the question we had, Feisal always had the time and advise for us. Any issue that we had was resolved very swiftly. We will be recommending Townends to anyone who is l...
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Nov 07,2016
Minithumbup
By: 'Robert W'
Nov 07,2016
0 people found
this helpful
Sarah and Feisal have been fantastic in explaining to this first time London landlord all the steps required as well as doing a thorough job of finding us the right tenant profiles. I have found my experience working with them a pleasure and would happily recommend them as partner for prospective landlords....
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Comment on agent fees
Fees are in line with market and negotiable.
Was this helpful? Yes
By: Feisal Osmanie
Nov 09, 2016
View all comments (1)
Hi Robert, Thank you ever so much for the review and it has been a pleasure working with you. From the team in Northfields Townends! ...
Nov 05,2016
Minithumbup
By: 'Fiazah Pervez'
Nov 05,2016
0 people found
this helpful
Mr Feisal Osmanie did a great job in finding suitable tenants for my property. He is very professional and puts genuine time and effort into meeting clients requirements, clarifying any potential worries that may arise. It has been a pleasure working with Mr Osmanie and I highly recommend him....
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Nov 04,2016
Minithumbup
By: 'Marko'
Nov 04,2016
0 people found
this helpful
Feisal at the Northfields office was great from start to finish! I requested a viewing to take place within 15 minutes as I was still around the TW8 area and although Feisal had a meeting 30 minutes later, he rushed to the property to try and accommodate my viewing request. The process was extremely stress-free and Feisal was clear and concise throughout the whole process, always responding to my questions quickly. I would not hesitate to recommend Feisal to any of my clients, being in the same ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 23,2016
Minithumbup
By: 'John McLaughlin'
Aug 23,2016
0 people found
this helpful
Mr. Naji was at all times polite, courteous and professional. I had been away from the rental market for a very long time and was finding the search for a new flat extremely daunting. Mr. Naji gave me renewed hope in my endeavours to ultimately secure suitable accommodation within budget....
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Comment on agent fees
Acceptable
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Aug 12,2016
Minithumbup
By: 'Ltals'
Aug 12,2016
1 people found
this helpful
We have dealt with many agents in our search and Morgan was exceptional in the advice and opportunities he suggested for the properties we viewed. Morgan helped us to this short term and long term about our purchase and what we can do to increase its value. We didn't feel rushed nor pressured during our viewing and he was very polite. Absolutely exceptional in his approach....
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Jul 15,2016
Minithumbup
By: 'Adi'
Jul 15,2016
0 people found
this helpful
Highly impressive with the efforts Hish took to help in finding right property. There was hardly any other person from any other estate company who was so regular with calls & mails to know the updates and let me know current available properties. I believe this is excellent way to have a customer relationship. Good job and great approach Townends team.....
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Comment on agent fees
No Fees for this service
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Jun 30,2016
Minithumbup
Robert McPeake
Robert McPeake
By: 'Silviu'
Jun 30,2016
0 people found
this helpful
best letting agency so far.... thanks robert and your team for everything.... we are very happy about the new property.... best regards .... silviu dimitriu...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 27,2016
Minithumbup
Robert McPeake
By: 'S Chauhan'
Jun 27,2016
0 people found
this helpful
Robert was very professional in the whole letting process, from the intro meeting to the signing of the tenancy agreement....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 24,2016
Minithumbup
By: 'Francesca B.'
Jun 24,2016
0 people found
this helpful
Morgan has just sold my flat in two weeks and has been a pleasure to deal with, very helpful and professional. He has made the whole process smoother than expected. Thanks Morgan!...
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Jun 15,2016
Minithumbup
Robert McPeake
By: 'Jolanda'
Jun 15,2016
0 people found
this helpful
We are very happy with the device so far. The agency found tenants quickly and the vetting process was thorough....
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Comment on agent fees
Reasonable and transparent
Was this helpful? Yes
Jun 13,2016
Minithumbup
Robert McPeake
By: 'Gonzalo Perez Bada'
Jun 13,2016
0 people found
this helpful
The service was really pleasant, and both Hisham and Robert where really helpful in each step I needed to take for both finding a property and dealing with the offer once we found the perfect choice....
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Jun 01,2016
Minithumbup
Robert McPeake
By: 'Good Service'
Jun 01,2016
0 people found
this helpful
We approached Townends to deal with a current tenant in situ after purchasing our property. We wanted to manage the property ourselves and Townends were proactive in sorting out the fee, the tenancy agreement and negotiating with the tenant. Robert was fair. Very approachable and keen to expedite a satisfactory conclusion to the proposed fees and management. He was extremely swift in responding to emails and queries. He is very professional and helpful....
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Comment on agent fees
Acceptable and appreciated : achieved through negotiation
Was this helpful? Yes
May 11,2016
Minithumbup
Robert McPeake
By: 'Alix'
May 11,2016
0 people found
this helpful
Robert and Ricky were both very helpful and easy to communicate with. Thank you both very much for your help!...
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Comment on agent fees
They were what I expected.
Was this helpful? Yes
May 09,2016
Minithumbup
By: 'Rainforrest'
May 09,2016
0 people found
this helpful
Morgan was knowledgeable, helpful, courteous and reliable. We appreciated his attitude which remained pleasant and positive even though we did not offer on the house he showed us. We feel that he did a fine job for Townends....
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May 06,2016
Minithumbup
Robert McPeake
By: 'Lucia'
May 06,2016
0 people found
this helpful
I have been dealing with Townends as a Landlord for two years now. I found Townends to be a very good Estate Agency as far as quality of service and communication. Robert and all the team, including Rickey, Lucinda and Francesca have been very professional in all process of dealing with my new rental. Robert especially was very helpful in dealing with my flat, which was let in a short time with several offers. He helped me with all process of the letting and was very helpful with some of my requ...
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Was this helpful? Yes
May 04,2016
Minithumbup
Robert McPeake
By: 'matt'
May 04,2016
0 people found
this helpful
Both Ricky and Robert showed professionalism and courtesy throughout the entire process. They were both friendly and attentive and managed to elicit all the work needed to be done by the landlord to the property before it was suitable for moving in....
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Comment on agent fees
A bit pricey if I'm honest
Was this helpful? Yes
Areas covered
  • TW8
  • Brentford, Hanwell,
  • W5
  • Northfields,
  • W7
  • West Ealing
  • W13
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£42,000
  • Max: Β£660,000

Letting
  • Min: Β£0
  • Max: Β£335,000

ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
31 0 66 1 36 0 32 0 7 0
Charles Nicholls Charles Nicholls
Senior Sales Negotiator
3 reviews

About Charles At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile
Mohamed Samie Mohamed Samie
Senior Lettings Negotiator
2 reviews

About Mohamed At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile
Mercedes Brown Mercedes Brown
Branch Coordinator
0 reviews

About Mercedes Branch Co-ordinators are the heart of every branch. We ensure the smooth running of all branch processes and daily duties as well as acting as a first point of contact for all customers. We ensure the View full profile
Hassain Mohmood Hassain Mohmood
Senior Sales Negotiator
0 reviews

About Hassain No description set View full profile
Zuzanna Pilarczyk Zuzanna Pilarczyk
Lettings Negotiator
10 reviews

About Zuzanna At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile
Lee Glome - no image available Lee Glome
Sales Manager
0 reviews

About Lee At Townends we are Passionate about Property and are proud to be able to offer our customers a complete property solution including sales and lettings, mortgages and surveys as well as conveyancing an View full profile

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Last updated at 9:56 AM 22/02/2017 by allAgents

Complaints Procedure

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Last updated at 9:56 AM 22/02/2017 by allAgents

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