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Townends - Mitcham Branch, Mitcham, CR4

38 reviews
  • 4.8/5 rating
  • 97% recommend
  • 83% fee satisfaction
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    Philip Addo
  • Sedat Kilic
    Sedat Kilic
  • claim your profile
    Kiran Patel
  • claim your profile
    Jamille Gibbs
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

201 London Road Mitcham
Surrey
CR4 2JD

020 8640 1500
Not a transparent agent


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Sep 14,2016
Minithumbup
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Sep 14,2016
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Kiran provided a professional service. He was very helpful and was always available to answer my calls. Would definitely use again....
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Apr 22,2016
Minithumbup
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Apr 22,2016
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Bijal and Phillip have helped me secure a good tenant for my property. Intitally my property was on with another agent. They hadnt been able to rent it. Having initally dealing with Philip, he was always free to help with any advice needed and answer any questions i had. Bijal then went on to find me a tenant to move in as soon as possible which really helped me out. I appreciate both their help....
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Apr 18,2016
Minithumbup
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Apr 18,2016
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Townends are known to be a very proffessional company. The service i recieved from them has always been good. I dealt with Phillip who was very helpful. He was happy to show us the property a few times till we were happy. They always available to speak to us or called back when requested. Phillip and Bijal have been very kind and helpful. Their efforts have helped us find a nice place to live in....
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Feb 25,2016
Minithumbup
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Feb 25,2016
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Townends has been a breathe of fresh air. They were upfront with what was needed to be done. Philip was friendly, personable and very helpful with any queries I had. Frances was also very helpful. The referencing process was straight forward and i was able to find a place to rent. I enjoyed the fact that everything was sorted online dur to my busy schedule. I would definitely recommend Townends to others. The whole move in process was hassle free....
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Jan 23,2016
Minithumbup
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Jan 23,2016
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Good service received from everyone we dealt with, including Phillip, Colin, Frances & Fiona The service was efficient and quick, thankyou...
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What agent could do to change your mind?
There's quite a few fee's to take on board especially if using the Rent Protection Scheme as you then have to pay for an inventory as well
Comment on agent fees
There's quite a few fee's to take on board especially if using the Rent Protection Scheme as you then have to pay for an inventory as well
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Sep 14,2016
Minithumbup
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Sep 14,2016
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Kiran provided a professional service. He was very helpful and was always available to answer my calls. Would definitely use again....
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Apr 22,2016
Minithumbup
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Apr 22,2016
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Bijal and Phillip have helped me secure a good tenant for my property. Intitally my property was on with another agent. They hadnt been able to rent it. Having initally dealing with Philip, he was always free to help with any advice needed and answer any questions i had. Bijal then went on to find me a tenant to move in as soon as possible which really helped me out. I appreciate both their help....
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Apr 18,2016
Minithumbup
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Apr 18,2016
0 people found
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Townends are known to be a very proffessional company. The service i recieved from them has always been good. I dealt with Phillip who was very helpful. He was happy to show us the property a few times till we were happy. They always available to speak to us or called back when requested. Phillip and Bijal have been very kind and helpful. Their efforts have helped us find a nice place to live in....
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Feb 25,2016
Minithumbup
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Feb 25,2016
0 people found
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Townends has been a breathe of fresh air. They were upfront with what was needed to be done. Philip was friendly, personable and very helpful with any queries I had. Frances was also very helpful. The referencing process was straight forward and i was able to find a place to rent. I enjoyed the fact that everything was sorted online dur to my busy schedule. I would definitely recommend Townends to others. The whole move in process was hassle free....
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Jan 23,2016
Minithumbup
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Jan 23,2016
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Good service received from everyone we dealt with, including Phillip, Colin, Frances & Fiona The service was efficient and quick, thankyou...
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What agent could do to change your mind?
There's quite a few fee's to take on board especially if using the Rent Protection Scheme as you then have to pay for an inventory as well
Comment on agent fees
There's quite a few fee's to take on board especially if using the Rent Protection Scheme as you then have to pay for an inventory as well
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Oct 14,2015
Minithumbdown
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Oct 14,2015
1 people found
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They provided me let only service, but didn't throughly check the tenants. It then later turned out that in month 3 the tenants submitted my property to vulnerable adults from the outset, they never lived in my property. Townends wiped their hands of the situation, and told me i couldn't get my finders fee back! Thanks!...
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What agent could do to change your mind?
They have no compassion, and they found me bad tenants, after which they took my money and didn't offer any sort of compensation!
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May 28,2015
Minithumbup
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May 28,2015
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As Muktaar Solomon as Phillip Addo even when I was leaving the house provided me all necessary information. They served a good service. Recommended....
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May 25,2015
Minithumbup
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May 25,2015
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First Contact was with Muktaar Solomon and then Philip Addo . They turned up on time and always polite. They found tenants in a week and they kept in touch while they did the references. Diane, Katherina & Fiona then took over until the tenants were moved in. It was a very good experience so well done & many thanks....
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What agent could do to change your mind?
Happy to pay agreed fee as we achieved asking price. It was fair for the swift service we received.
Comment on agent fees
Happy to pay agreed fee as we achieved asking price. It was fair for the swift service we received.
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May 21,2015
Minithumbup
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May 21,2015
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Thank you for the good job you guys have done for me and my wife.We do appreciate a lot.Thanks to Phillip addo....
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Mar 24,2015
Minithumbup
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Mar 24,2015
1 people found
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Ronaldo was very helpful with valuing and marketing my property, I got a buyer almost immediately, nearly paying the full asking price, he was very professional and courteous. Cecil is the star of the office, he dealt with every phone call I made and if he was not sure of the answer to any of my queries he would find out and call me back immediately, he was very helpful and made my move less stressful. I would certainly recommend this office to anyone who is thinking of moving....
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Very happy with the fee charged,.
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Very happy with the fee charged,.
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Mar 16,2015
Minithumbup
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Mar 16,2015
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I have had problems with previous estate agents in the past, but the level of professionalism and dedication from the Mitcham branch of Townends has been exceptional. they were very committed to looking after my property and getting a good tenancy rate while at the same time providing honest feedback. Excellent work by all the Mitcham team....
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Jun 24,2014
Minithumbup
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Jun 24,2014
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Good customer care, friendly staff and helped throughout the purchase period to get things move smoothly and compete early as possible. No concerns, would be happy to re-use their service....
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May 28,2014
Minithumbup
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May 28,2014
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From begin to end the process was seamless, Ronaldo was both professional and informative in terms of the sale and pricing etc. I would not hesitate to recommend Townends to other potentail sellers or purchasers....
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May 21,2014
Minithumbup
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May 21,2014
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Ronaldo was very professional and would call to make sure everything was going to plan at relevant times during the process. Sharm took over while Ronaldo was unavailable and was very helpful....
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Apr 30,2014
Minithumbup
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Apr 30,2014
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I used Townends Mitcham last month to buy a property. I cannot recommend them enough. Both Sharm & Ronaldo were calm & professional throughout the whole process. They are both incredibly refreshing; they act in a friendly, professional manner. Sharm would call twice a week to provide updates & always be accommodating about re-visits between exchange & completion. I would definitely use this estate agent again....
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Apr 23,2014
Minithumbup
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Apr 23,2014
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Townends offered us an excellent service since the very first time that we spoke to them on the phone. They are very professional and polite plus, Clint helped us with everything since the first moment. It is a 10/10 service and highly recommended....
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Apr 08,2014
Minithumbup
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Apr 08,2014
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Clint got a tenant for us very quickly. He is very organised, kind and helpful. He is very professional and I feel confident of on going great service....
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Apr 07,2014
Minithumbup
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Apr 07,2014
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have no reservation in recommending Townends in Mitcham to handle a sale. They clearly get to know their potential buyers and seem to take care to match them to properties accordingly. Thereby saving time for the seller. . The valuation was realistic and we had an offer very soon after the property went onto the market. Communications were excellent as was the services of the solicitors they recommended. The entire process was relatively pain free and far less stressful than it could hav...
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Mar 10,2014
Minithumbup
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Mar 10,2014
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Sharm was very helpful in finding us properties and didn\'t lose interest or patience when it took a while to find one. When we were in a better position to buy he prioritised us for suitable properties coming on the market and was very honest about them. He didn\'t push us into anything and gave us space to consider. After finding a place he was also helpful in facilitating access to see things again, and has responded to requests made to the vendor. he was also friendly with a sense of humour....
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Mar 03,2014
Minithumbup
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Mar 03,2014
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The staff at Townends Mitcham were very helpful, polite and professional at all times. They did their best to help expedite the sale of my property....
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Feb 12,2014
Minithumbup
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Feb 12,2014
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Clint and Kofi have been extremely helpful during the process of becoming a tenant. Throughout our search our experience with other agents were not satisfactory. Townsends went above and beyond all expectations. Both Clint and Kofi have always been just a phone call away and they always get back to you. 10/10 would recommend. Cheers guys!...
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Feb 05,2014
Minithumbup
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Feb 05,2014
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Townends Mitcham really helped me when me and my flat mate were in distress as we had received notice from our previous landlord. We had to move out with in 2 weeks so we had a short deadline but Clint and his team were hear to help us. Immediately after registering Kofi showed us a few properties within the hour and we made our decision that very day. Townends showed us that they were ready for the business as we had registered with a few local agents with the same property and they said they w...
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Dec 18,2013
Minithumbup
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Dec 18,2013
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I bought a property through Townends in Mitcham, and dealt with Christina at the viewing and offer stage and found her to be extremely helpful, so much so I bought the property! I then had the pleasure of dealing with Maxine and Ronaldo following acceptance of my offer, and again they both were extremely helpful. Through no fault of the agents, the sale dragged on for 6 months due to a number of complications and it therefore could have been a lot more stressful that it was, and most of he cre...
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Dec 12,2013
Minithumbup
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Dec 12,2013
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After several bad experiences with other agents I was reluctant to go through an agent again. However Clint has totally changed my opinion on letting agents. He is always available at the end of the phone and unlike other agents he always gets back to you. He follows through on any requests promptly and provides excellent service even after he has found a tenant. He and his team are also not pushy like some agents and they give you time to make decisions without feeling pressurised or pushed ...
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Dec 09,2013
Minithumbup
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Dec 09,2013
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Very professional and friendly was helpful through out the process. Effective agents, listened to my needs and with the information I provided, they were able to offer me a property which suited my preference within 5 days. I\'m a happy client and I\'ll 100% recommend, re-transact and consider Townends Mitcham for this excellent service from Kofi & Clint. Top men for the job, much appreciated. Thanks guys :)...
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Dec 02,2013
Minithumbup
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Dec 02,2013
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I was extremely impressed with the service I received from Kofi Gyamera-Mensa and Clint Amfo. They both went above and beyond the call of duty in searching for the most appropriate property to meet my needs. They were proactive at all times and constantly kept me informed in the negotiation process. Once they understood what I was looking for they were able to match my needs and I acquired the property from them within days of my first call to the company. They were friendly, approachable and k...
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Nov 26,2013
Minithumbup
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Nov 26,2013
0 people found
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Very good at negotiating with the landlord to agree a good price for me and my flat mate, Clint and his team always remained professional at all times. I would definitely recommend Clint and Townends as an agent to look for a property as they are proactive. I was signed up with two of the other agents and had not heard from them once but with Townends they kept me updated until they had the right property for me. Thank you x...
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Nov 25,2013
Minithumbup
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Nov 25,2013
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Good service and very good negotiation with the landlord to secure the property at the right price. Friendly and very experienced in Lettings. He knows the local area well and was able to match what i was looking for. Two viewings and took the first flat. i would recommend Client and his team to local people looking for letting in the surrounding area....
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May 20,2013
Minithumbup
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May 20,2013
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Mitcham Townends were very helpful in meeting our needs as potential buyers, offering some great properties for us to view. We found an excellent property to buy, but as ever difficulties in a chain will always arise. Maxine was highly professional and managed to instil some faith into us, regarding the whole house buying process. We found her trustworthy, approachable and ultimately we believe the sale just might not have happened for us, without her direction. Thanks for everything!...
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May 20,2013
Minithumbup
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May 20,2013
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I would like to convey my thanks for all the hard work that Maxine put in to ensure the sale of my house. Her advice and support was invaluable in ensuring that the sale remained on track despite difficulties with the chain. With all the ups and downs that come with selling a house Maxine remained very loyal and motivated. I am aware that she did a lot of background work and absorbed a lot of pressure on my behalf over the last couple of months. Her passion for the job shone through and help...
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Areas covered
  • CR4
  • Mitcham,
  • SW17
  • Colliers Wood,
  • SW19
  • Morden
  • SM1
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
83% customers were satisfied with fees 95% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £236,000
  • Max: £390,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 1 15 0 8 0 6 0 0 0
Philip Addo - upload your photo Philip Addo
Lettings Negotiator 6 reviews

About Philip No description set View full profile
Sedat Kilic Sedat Kilic
Senior Sales Negotiator 4 reviews

About Sedat No description set View full profile
Kiran Patel - upload your photo Kiran Patel
Sales Manager 1 reviews

About Kiran No description set View full profile
Jamille Gibbs - upload your photo Jamille Gibbs
Sales Negotiator 0 reviews

About Jamille No description set View full profile
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Last updated at 11:45 AM 27/02/2015 by allAgents

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Last updated at 11:45 AM 27/02/2015 by allAgents

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Opening hours


  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed

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