76% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
86% lettings fee satisfaction
Welcome to Townends Estate Agents, Guildford. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include Central ...
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Welcome to Townends Estate Agents, Guildford. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant.
Areas we cover include Central Guildford and the surrounding villages.
Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Guildford and the surrounding areas, means we’re perfectly placed to sell or let your property.
Areas we cover include Central Guildford and the surrounding villages.
Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Guildford and the surrounding areas, means we’re perfectly placed to sell or let your property.
Latest Reviews
12th Aug 2020
reviewed by 'Unknown'
6th Mar 2020
reviewed by 'Lene'
9th Dec 2017
reviewed by 'Szidonia'
25th Jul 2017
reviewed by 'niranjan'
Opening Hours
Address
Townends
3-5 Epsom Road
Guildford
Surrey
GU1 3JT
01483 300 700 / 01483 505 535
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 76% | 98% | £34,500 | £718,000 |
| Lettings | 93% | 86% | £480 | £3,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 76 | 3 | 90 | 11 | 34 | 1 | 24 | 0 | 4 | 4 |
Areas covered
- GU1
- Central Guildford and the surrounding villages
- GU2
- GU3
- GU4
- GU5
- GU6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Overall
Latest Properties
No Properties
Aug 12,2020
Aug 12,2020
0
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I would give them minus stars if I could. Awful, utterly mind baffled at how anyone would use them. They have given nothing but grief to me since I’ve been renting with them. They want to take 0 responsibilities for anything to do with the ...
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Aug 13, 2020
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Thank you for taking the time to post a review. I regret to hear you were disappointed with the service you received. I would like to assure you that your feedback is important to us and in consideration of this I hope you contact me using help@townends.co.uk so we can understand better what may have gone wrong. I look forward to hearing from you, regards - Amber ...
Mar 06,2020
Mar 06,2020
0
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Has been renting through Townsend for couple of years to start with they were good.. However now coming to move out we have seen a very different side to them..... They are rude, inconsiderate, making moving which is already stressful even more stressful by demanding ...
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Jan 17,2018
Jan 17,2018
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I recently sold my property through Townends, Guildford.
I've not had the best of experiences with estate agents, but felt compelled to write a review and thank you, for the service i received from them, especially from Lee Glome, who is an asset to them.
...
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Dec 18,2017
Dec 18,2017
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Brilliant information and understanding towards what I need to rent. She had a great knowledge of the surrounding area which really helped towards matching my needs as a working professional. thanks for the help!...
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Comment on agent fees
Reasonable.
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Dec 09,2017
Dec 09,2017
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Although we had very little chance to get the house as sharers (we already have been rejected by the landlord as he wanted the property to be let to a family),Rafael has gone the extra mile and managed to nagotiate an offer that none ...
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Comment on agent fees
Higher than the average but probably worth it.
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Jul 25,2017
Jul 25,2017
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She is the best...stretched long hours to show us good properties. Full of energy, very polite and friendly. Amazing person !...
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Jun 01,2017
Jun 01,2017
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Both agents were really friendly and informative about all the properties we viewed making finding our perfeft home a quick, easy, relaxing and enjoyable experience....
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Comment on agent fees
Good
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May 30,2017
May 30,2017
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Anisa was a great help, she was friendly and the customer service was great! I called numerous times after for various enquiries and she was always very helpful....
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Mar 22,2017
Mar 22,2017
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We have engaged Townends Letting service in Guildford for the last 3 years and have the opportunity to liaise closely with Kathleen on our most recent new tenancy search. She has been very pro-active and helpful. We are very pleased with the service she has provided....
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Mar 17,2017
Mar 17,2017
3
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Townends have managed my property for the last 3 and a half years and I couldn't be happier to finally be getting rid of them.
Firstly the few positives:
- Their Guildford office staff were always polite, helpful and usually got back to me fairly promptly (...
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Comment on agent fees
The actual fees from Townends seemed fairly standard, but the quotes their maintenance company provided were expensive.
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Mar 06,2017
Mar 06,2017
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On my first visit to Townends I met with Joanna who immediately understood my requirements for a white space to show my art collections and classic furniture.
Joanna suggested a suitable property and we visited it the next day - it was perfect.
I agreed ...
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good
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Feb 28,2017
Feb 28,2017
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From the moment we met Jo she came across as friendly but professional. Her knowledge of the letting market was excellent. She let our flat within days. Returned any of our calls promptly and dealt with the whole letting terribly efficiently.
We would definitely recommend ...
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Comment on agent fees
Seemed fair but an awful lot of add ons !
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Feb 28,2017
Feb 28,2017
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Kathleen has been extremely helpful & has always gone out of her way to help me with search. Polite, friendly & professional...
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Comment on agent fees
Competitive
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Feb 20,2017
Feb 20,2017
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Staff member No 1 has good customer relations and communication skills. Good follow up and takes time to learn customer likes and dislikes....
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Good
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Feb 18,2017
Feb 18,2017
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Townends were fantastic in moving my purchase forward quickly and were always there to answer my queries quickly and professionally. We were able to complete within 6 weeks of making an offer. I would definitely recommend the Guildford office....
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Comment on agent fees
I was the purchaser
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Feb 14,2017
Feb 14,2017
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Kathleen has been a massive help. My partner and I made an offer on a plave that fell throught. However she managed to get the fees down in order for us to afford it.
Despite this, Kathleen did everything she could and has always been ...
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Comment on agent fees
High but negotiable
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Feb 03,2017
Feb 03,2017
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Kathleen was very helpful and pushed to get our flat in such a short time frame which was really helpful....
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Comment on agent fees
very good, she reduced them for us.
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Jan 26,2017
Jan 26,2017
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During my time letting with Townends, Kathleen has given me the upmost best customer service i have ever recieved. Aware of the high letting fees, she did everything she could to lower these and tailor the property to our best affordable move in date. In ...
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Comment on agent fees
High but negotiable
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Sep 06,2016
Sep 06,2016
1
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very supportive and aggressive. Emilio did a magic for me to get me a property when every other agent refused. I would highly recommend him to all looking to find accommodation....
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Comment on agent fees
good
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Aug 29,2016
Aug 29,2016
1
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Emilio is a professional agent. He was there on time during my viewing. He even phoned me half an hour before my viewing to confirm that everything was going as planned. He showed me around the flat and answered my questions....
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Comment on agent fees
The check in and references fee were fairly acceptable. However, I found the administration fee of ‚£480 to be very expensive.
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Aug 28,2016
Aug 28,2016
1
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Emilio was proactive and prompt. We were able to see a couple of houses based on our preferences and found the best one. He also helped us with the rent amount and move-in date. I would definitely recommend him to others....
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Aug 24,2016
Aug 24,2016
2
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Very kind and professional. Knows the market very well and he is able to give you the best option regarding your demands. Very explanatory during the viewing as he answered all my queries , even the most complicated....
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good
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“Kathleen is Friendly, bubbly, professional manner whilst providing efficient and ......”
Aug 12,2016
Aug 12,2016
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Kathleen is Friendly, bubbly, professional manner whilst providing efficient and effective service in managing to close deal asap.
Highly recomended!...
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Comment on agent fees
Good
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Aug 11,2016
Aug 11,2016
1
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Being a first time buyer to the sales market, I was quite apprehensive about the process and wanted to ensure that I found the right agent that would guide me accordingly to purchase my dream home. I would like to commend Alex Jones in helping ...
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Jul 21,2016
Jul 21,2016
2
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They both worked hard to sort us a house, even at the last minute. They put in the effort and got us a property when we really needed one.
Responsive, professional, would recommend!...
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Jul 11,2016
Jul 11,2016
1
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Millie was so pleasant to deal with and always there to answer my queries and calm me down when I got worried about something. She is a true Sales Negotiator and it was obvious she was hungry to sell my property as quickly as possible ...
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Comment on agent fees
Whilst I believe I got a very good rate it still seems expensive to use an estate agent. However, I consider it was worth every penny as the agent was so helpful from start to finish and Townends also have a very good Sales Progression Team - something, I doubt, internet estate agents have but it is very much needed to conclude the deal asap.
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Jul 11,2016
Jul 11,2016
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Kathleen has been the most helpful agent out of everyone I have talked to over my time renting and I have rented quite a few properties.
I work in customer service, similar field so I know what it's like but Kathleen is so welcoming, and ...
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Comment on agent fees
Great
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Jul 09,2016
Jul 09,2016
1
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Millie always had a smile whenever she came to the House and whenever I visited branch. Her actions were always in a professional manner and I remember how helpful she was in sending over the required information and images to the Solicitors. Keep up the ...
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Comment on agent fees
I thought the Fees were very reasonable
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Jul 08,2016
Jul 08,2016
1
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Our experience with Townends was a very positive one. Millie was extremely helpful and approachable and was always contactable. We felt that any query we had was dealt with very quickly and efficiently and we were given sound advice. Millie is a credit to the ...
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Jul 06,2016
Jul 06,2016
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Millie was always helpful and polite. During viewings we were not expected to vacate our home. She showed prospective buyers around with consideration and respect. She was always quick to respond to questions, problems etc. I am very pleased we selected to sell through Townends....
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Comment on agent fees
1% seems quite good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:20 PM 21/11/2017 by allAgents
Best Letting Agent in GU1 
Best Overall Agent in GU1 
Best Overall Agent in Guildford 
