76% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
86% lettings fee satisfaction
Welcome to Townends Estate Agents, Guildford. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include Central ...
show more
Welcome to Townends Estate Agents, Guildford. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant.
Areas we cover include Central Guildford and the surrounding villages.
Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Guildford and the surrounding areas, means we’re perfectly placed to sell or let your property.
Areas we cover include Central Guildford and the surrounding villages.
Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Guildford and the surrounding areas, means we’re perfectly placed to sell or let your property.
Latest Reviews
17th Jan 2018
reviewed by 'Mr Absolom'
9th Dec 2017
reviewed by 'Szidonia'
25th Jul 2017
reviewed by 'niranjan'
1st Jun 2017
reviewed by 'Jade Bunyan'
30th May 2017
reviewed by 'SEK'
Opening Hours
Address
Townends
3-5 Epsom Road
Guildford
Surrey
GU1 3JT
01483 300 700 / 01483 505 535
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 76% | 98% | £34,500 | £718,000 |
| Lettings | 93% | 86% | £480 | £3,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 76 | 3 | 90 | 9 | 34 | 1 | 24 | 0 | 4 | 4 |
Areas covered
- GU1
- Central Guildford and the surrounding villages
- GU2
- GU3
- GU4
- GU5
- GU6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 17,2018
Jan 17,2018
0
people found
this helpful
this helpful
I recently sold my property through Townends, Guildford.
I've not had the best of experiences with estate agents, but felt compelled to write a review and thank you, for the service i received from them, especially from Lee Glome, who is an asset to them.
...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 18,2017
Dec 18,2017
0
people found
this helpful
this helpful
Brilliant information and understanding towards what I need to rent. She had a great knowledge of the surrounding area which really helped towards matching my needs as a working professional. thanks for the help!...
read full review
read full review
Comment on agent fees
Reasonable.
Was this helpful?
Yes
Yes
Dec 09,2017
Dec 09,2017
0
people found
this helpful
this helpful
Although we had very little chance to get the house as sharers (we already have been rejected by the landlord as he wanted the property to be let to a family),Rafael has gone the extra mile and managed to nagotiate an offer that none ...
read full review
read full review
Comment on agent fees
Higher than the average but probably worth it.
Was this helpful?
Yes
Yes
Jul 25,2017
Jul 25,2017
0
people found
this helpful
this helpful
She is the best...stretched long hours to show us good properties. Full of energy, very polite and friendly. Amazing person !...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 01,2017
Jun 01,2017
0
people found
this helpful
this helpful
Both agents were really friendly and informative about all the properties we viewed making finding our perfeft home a quick, easy, relaxing and enjoyable experience....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 30,2017
May 30,2017
0
people found
this helpful
this helpful
Anisa was a great help, she was friendly and the customer service was great! I called numerous times after for various enquiries and she was always very helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 22,2017
Mar 22,2017
0
people found
this helpful
this helpful
We have engaged Townends Letting service in Guildford for the last 3 years and have the opportunity to liaise closely with Kathleen on our most recent new tenancy search. She has been very pro-active and helpful. We are very pleased with the service she has provided....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 17,2017
Mar 17,2017
3
people found
this helpful
this helpful
Townends have managed my property for the last 3 and a half years and I couldn't be happier to finally be getting rid of them.
Firstly the few positives:
- Their Guildford office staff were always polite, helpful and usually got back to me fairly promptly (...
read full review
read full review
Comment on agent fees
The actual fees from Townends seemed fairly standard, but the quotes their maintenance company provided were expensive.
Was this helpful?
Yes
Yes
Mar 06,2017
Mar 06,2017
0
people found
this helpful
this helpful
On my first visit to Townends I met with Joanna who immediately understood my requirements for a white space to show my art collections and classic furniture.
Joanna suggested a suitable property and we visited it the next day - it was perfect.
I agreed ...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Feb 28,2017
Feb 28,2017
0
people found
this helpful
this helpful
From the moment we met Jo she came across as friendly but professional. Her knowledge of the letting market was excellent. She let our flat within days. Returned any of our calls promptly and dealt with the whole letting terribly efficiently.
We would definitely recommend ...
read full review
read full review
Comment on agent fees
Seemed fair but an awful lot of add ons !
Was this helpful?
Yes
Yes
Feb 28,2017
Feb 28,2017
0
people found
this helpful
this helpful
Kathleen has been extremely helpful & has always gone out of her way to help me with search. Polite, friendly & professional...
read full review
read full review
Comment on agent fees
Competitive
Was this helpful?
Yes
Yes
Feb 20,2017
Feb 20,2017
0
people found
this helpful
this helpful
Staff member No 1 has good customer relations and communication skills. Good follow up and takes time to learn customer likes and dislikes....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Feb 18,2017
Feb 18,2017
0
people found
this helpful
this helpful
Townends were fantastic in moving my purchase forward quickly and were always there to answer my queries quickly and professionally. We were able to complete within 6 weeks of making an offer. I would definitely recommend the Guildford office....
read full review
read full review
Comment on agent fees
I was the purchaser
Was this helpful?
Yes
Yes
Feb 14,2017
Feb 14,2017
0
people found
this helpful
this helpful
Kathleen has been a massive help. My partner and I made an offer on a plave that fell throught. However she managed to get the fees down in order for us to afford it.
Despite this, Kathleen did everything she could and has always been ...
read full review
read full review
Comment on agent fees
High but negotiable
Was this helpful?
Yes
Yes
Feb 03,2017
Feb 03,2017
0
people found
this helpful
this helpful
Kathleen was very helpful and pushed to get our flat in such a short time frame which was really helpful....
read full review
read full review
Comment on agent fees
very good, she reduced them for us.
Was this helpful?
Yes
Yes
Jan 26,2017
Jan 26,2017
0
people found
this helpful
this helpful
During my time letting with Townends, Kathleen has given me the upmost best customer service i have ever recieved. Aware of the high letting fees, she did everything she could to lower these and tailor the property to our best affordable move in date. In ...
read full review
read full review
Comment on agent fees
High but negotiable
Was this helpful?
Yes
Yes
Sep 06,2016
Sep 06,2016
1
people found
this helpful
this helpful
very supportive and aggressive. Emilio did a magic for me to get me a property when every other agent refused. I would highly recommend him to all looking to find accommodation....
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Aug 29,2016
Aug 29,2016
1
people found
this helpful
this helpful
Emilio is a professional agent. He was there on time during my viewing. He even phoned me half an hour before my viewing to confirm that everything was going as planned. He showed me around the flat and answered my questions....
read full review
read full review
Comment on agent fees
The check in and references fee were fairly acceptable. However, I found the administration fee of ‚£480 to be very expensive.
Was this helpful?
Yes
Yes
Aug 28,2016
Aug 28,2016
1
people found
this helpful
this helpful
Emilio was proactive and prompt. We were able to see a couple of houses based on our preferences and found the best one. He also helped us with the rent amount and move-in date. I would definitely recommend him to others....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24,2016
Aug 24,2016
2
people found
this helpful
this helpful
Very kind and professional. Knows the market very well and he is able to give you the best option regarding your demands. Very explanatory during the viewing as he answered all my queries , even the most complicated....
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
“Kathleen is Friendly, bubbly, professional manner whilst providing efficient and ......”
Aug 12,2016
Aug 12,2016
0
people found
this helpful
this helpful
Kathleen is Friendly, bubbly, professional manner whilst providing efficient and effective service in managing to close deal asap.
Highly recomended!...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 11,2016
Aug 11,2016
1
people found
this helpful
this helpful
Being a first time buyer to the sales market, I was quite apprehensive about the process and wanted to ensure that I found the right agent that would guide me accordingly to purchase my dream home. I would like to commend Alex Jones in helping ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21,2016
Jul 21,2016
2
people found
this helpful
this helpful
They both worked hard to sort us a house, even at the last minute. They put in the effort and got us a property when we really needed one.
Responsive, professional, would recommend!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11,2016
Jul 11,2016
1
people found
this helpful
this helpful
Millie was so pleasant to deal with and always there to answer my queries and calm me down when I got worried about something. She is a true Sales Negotiator and it was obvious she was hungry to sell my property as quickly as possible ...
read full review
read full review
Comment on agent fees
Whilst I believe I got a very good rate it still seems expensive to use an estate agent. However, I consider it was worth every penny as the agent was so helpful from start to finish and Townends also have a very good Sales Progression Team - something, I doubt, internet estate agents have but it is very much needed to conclude the deal asap.
Was this helpful?
Yes
Yes
Jul 11,2016
Jul 11,2016
0
people found
this helpful
this helpful
Kathleen has been the most helpful agent out of everyone I have talked to over my time renting and I have rented quite a few properties.
I work in customer service, similar field so I know what it's like but Kathleen is so welcoming, and ...
read full review
read full review
Comment on agent fees
Great
Was this helpful?
Yes
Yes
Jul 09,2016
Jul 09,2016
1
people found
this helpful
this helpful
Millie always had a smile whenever she came to the House and whenever I visited branch. Her actions were always in a professional manner and I remember how helpful she was in sending over the required information and images to the Solicitors. Keep up the ...
read full review
read full review
Comment on agent fees
I thought the Fees were very reasonable
Was this helpful?
Yes
Yes
Jul 08,2016
Jul 08,2016
1
people found
this helpful
this helpful
Our experience with Townends was a very positive one. Millie was extremely helpful and approachable and was always contactable. We felt that any query we had was dealt with very quickly and efficiently and we were given sound advice. Millie is a credit to the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 06,2016
Jul 06,2016
0
people found
this helpful
this helpful
Millie was always helpful and polite. During viewings we were not expected to vacate our home. She showed prospective buyers around with consideration and respect. She was always quick to respond to questions, problems etc. I am very pleased we selected to sell through Townends....
read full review
read full review
Comment on agent fees
1% seems quite good
Was this helpful?
Yes
Yes
Jun 10,2016
Jun 10,2016
4
people found
this helpful
this helpful
We rented with Townends for two years. They were non responsive to emails and phone calls and expected us to live in disgraceful conditions due to their need to spend as little money as possible in maintaining the property. Upon leaving, as expected, we lost ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2016
Jun 06,2016
0
people found
this helpful
this helpful
Overall very happy with the service from Townends. Millie was our key point of contact and was a excellent go between with sellers and solicitors. Allways a responsive friendly can do attitude....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:20 PM 21/11/2017 by allAgents
Awards won by Townends, Guildford GU1 3JT
-
2017
Best Letting Agent in GU1
-
2017
Best Letting Agent in Guildford
-
2016
Best Estate Agent in Guildford
-
2016
Best Letting Agent in Guildford
-
2016
Best Estate Agent in GU1
-
2016
Best Letting Agent in GU1
-
2016
Best Overall Agent in Guildford
-
2016
Best Overall Agent in GU1
-
2017
Best Overall Agent in GU1
-
2017
Best Overall Agent in Guildford
