• Joanna Eden
    Joanna Eden
  • Kathleen Van Renen
    Kathleen Van Renen
  • Sam Meredith
    Sam Meredith
  • upload your photo
    Luke Rush
  • Elle Lawrance
    Elle Lawrance
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

3-5 Epsom Road Guildford
Surrey
GU1 3JT

01483 300 700 / 01483 505 535

Feb 18,2017
Minithumbup
By:
Feb 18,2017
Featured Review
0 people found
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Townends were fantastic in moving my purchase forward quickly and were always there to answer my queries quickly and professionally. We were able to complete within 6 weeks of making an offer. I would definitely recommend the Guildford office....
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Comment on agent fees
I was the purchaser
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Feb 14,2017
Minithumbup
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Feb 14,2017
Featured Review
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Kathleen has been a massive help. My partner and I made an offer on a plave that fell throught. However she managed to get the fees down in order for us to afford it. Despite this, Kathleen did everything she could and has always been on our side from day 1. Incredible service. Will definitely come back to her in the first place. with the help of Kathleen and my lovely girlfriend. We couldn't be happier....
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Comment on agent fees
High but negotiable
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Feb 03,2017
Minithumbup
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Feb 03,2017
Featured Review
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Kathleen was very helpful and pushed to get our flat in such a short time frame which was really helpful....
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Comment on agent fees
very good, she reduced them for us.
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Jan 26,2017
Minithumbup
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Jan 26,2017
Featured Review
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During my time letting with Townends, Kathleen has given me the upmost best customer service i have ever recieved. Aware of the high letting fees, she did everything she could to lower these and tailor the property to our best affordable move in date. In doing so, my partner are now able to afford the perfect property. Along the way, we ran into a small issue with our references which was quickly resolved with the thanks to Kathleen and Holly @ Let Alliance. Prior to this, Sam origionally cond...
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Comment on agent fees
High but negotiable
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Sep 06,2016
Minithumbup
By:
Sep 06,2016
Featured Review
1 people found
this helpful
very supportive and aggressive. Emilio did a magic for me to get me a property when every other agent refused. I would highly recommend him to all looking to find accommodation....
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Comment on agent fees
good
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Aug 29,2016
Minithumbup
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Aug 29,2016
1 people found
this helpful
Emilio is a professional agent. He was there on time during my viewing. He even phoned me half an hour before my viewing to confirm that everything was going as planned. He showed me around the flat and answered my questions....
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Comment on agent fees
The check in and references fee were fairly acceptable. However, I found the administration fee of ‚£480 to be very expensive.
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Aug 28,2016
Minithumbup
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Aug 28,2016
1 people found
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Emilio was proactive and prompt. We were able to see a couple of houses based on our preferences and found the best one. He also helped us with the rent amount and move-in date. I would definitely recommend him to others....
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Aug 24,2016
Minithumbup
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Aug 24,2016
2 people found
this helpful
Very kind and professional. Knows the market very well and he is able to give you the best option regarding your demands. Very explanatory during the viewing as he answered all my queries , even the most complicated....
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Comment on agent fees
good
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Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Kathleen is Friendly, bubbly, professional manner whilst providing efficient and effective service in managing to close deal asap. Highly recomended!...
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Comment on agent fees
Good
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Aug 11,2016
Minithumbup
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Aug 11,2016
1 people found
this helpful
Being a first time buyer to the sales market, I was quite apprehensive about the process and wanted to ensure that I found the right agent that would guide me accordingly to purchase my dream home. I would like to commend Alex Jones in helping me throughout my property search and taking away the negativity that can be associated with estate agents. Alex was a breath of fresh air, professional and knowledgeable during our correspondence. If I had any queries in relation to the sales process or ab...
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Jul 21,2016
Minithumbup
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Jul 21,2016
2 people found
this helpful
They both worked hard to sort us a house, even at the last minute. They put in the effort and got us a property when we really needed one. Responsive, professional, would recommend!...
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Jul 11,2016
Minithumbup
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Jul 11,2016
1 people found
this helpful
Millie was so pleasant to deal with and always there to answer my queries and calm me down when I got worried about something. She is a true Sales Negotiator and it was obvious she was hungry to sell my property as quickly as possible for the best possible price - very important if you want to sell your house. Excellent....
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Comment on agent fees
Whilst I believe I got a very good rate it still seems expensive to use an estate agent. However, I consider it was worth every penny as the agent was so helpful from start to finish and Townends also have a very good Sales Progression Team - something, I doubt, internet estate agents have but it is very much needed to conclude the deal asap.
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Jul 11,2016
Minithumbup
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Jul 11,2016
0 people found
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Kathleen has been the most helpful agent out of everyone I have talked to over my time renting and I have rented quite a few properties. I work in customer service, similar field so I know what it's like but Kathleen is so welcoming, and unique in every phone call. I will be recommending her to anyone I know looking for a property to rent. Yay Kathleen :)...
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Comment on agent fees
Great
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Jul 09,2016
Minithumbup
By:
Jul 09,2016
1 people found
this helpful
Millie always had a smile whenever she came to the House and whenever I visited branch. Her actions were always in a professional manner and I remember how helpful she was in sending over the required information and images to the Solicitors. Keep up the great work Millie - Thank you...
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Comment on agent fees
I thought the Fees were very reasonable
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
1 people found
this helpful
Our experience with Townends was a very positive one. Millie was extremely helpful and approachable and was always contactable. We felt that any query we had was dealt with very quickly and efficiently and we were given sound advice. Millie is a credit to the Guildford Townends team. Many thanks to Millie for all the work that was put in to conclude the sale....
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Jul 06,2016
Minithumbup
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Jul 06,2016
0 people found
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Millie was always helpful and polite. During viewings we were not expected to vacate our home. She showed prospective buyers around with consideration and respect. She was always quick to respond to questions, problems etc. I am very pleased we selected to sell through Townends....
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Comment on agent fees
1% seems quite good
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Jun 10,2016
Minithumbdown
By:
Jun 10,2016
2 people found
this helpful
We rented with Townends for two years. They were non responsive to emails and phone calls and expected us to live in disgraceful conditions due to their need to spend as little money as possible in maintaining the property. Upon leaving, as expected, we lost most of our deposit for 'cleaning'. This particular branch of Townends is far too focussed on money saving rather than tenant satisfaction. As a lecturer at several of the colleges in Guildford I hear horror stories from students who have al...
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Jun 06,2016
Minithumbup
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Jun 06,2016
0 people found
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Overall very happy with the service from Townends. Millie was our key point of contact and was a excellent go between with sellers and solicitors. Allways a responsive friendly can do attitude....
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Jun 02,2016
Minithumbup
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Jun 02,2016
1 people found
this helpful
what a star.. professional member of staff to deal with and very helpful... deserve the credit Emilio.. good continuation on your hard work. AB...
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Comment on agent fees
Good.
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Jun 01,2016
Minithumbup
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Jun 01,2016
1 people found
this helpful
I have primarily deal with Chris for the past 4 years and he has retained me as a landlord with excellent service and staff!!!! I give him exclusivity over advertising my property as he is honest and always delivers. 5 stars. Millie, Kathleen and Emilio have also dealt with me to a similar standard! Thanks! Ricky...
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Comment on agent fees
In line with market rates however better service with regard to payment method.
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May 16,2016
Minithumbup
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May 16,2016
0 people found
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We are just signing up to a three bed house and Kathleen really worked hard to accommodate us as we were quite picky! (We wanted three bedrooms at around the same size, plenty of parking, an up to date kitchen, etc, etc). Kathleen was very friendly and helpful and networked with fellow colleagues around Townend's to get us the best deal possible!...
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Comment on agent fees
The fees were very reasonable and very clearly explained.
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May 16,2016
Minithumbup
By:
May 16,2016
0 people found
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Kathleen was very helpful in helping myself and my two other flat mates to secure a property. She was always professional and available to answer any questions or queries we had regarding the process. For some of us it was our first time renting and she helped make this process less stressful....
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Comment on agent fees
The agents fees were very reasonable
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Apr 25,2016
Minithumbup
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Apr 25,2016
0 people found
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Efficient, thorough, and made the whole process of renting out property, quick and easy. Very happy with the service we have received to date....
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Comment on agent fees
Good
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Apr 24,2016
Minithumbup
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Apr 24,2016
0 people found
this helpful
Helpful, diligent and worked hard to secure a tenant,Seemed cognisant of market rents and value when I called in to discuss the correct rental value...
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Comment on agent fees
Fees are in line with the higher priced agents
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Apr 18,2016
Minithumbdown
By:
Apr 18,2016
0 people found
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Distinctly average. Have successfully found me a client for the last few years but too many different contacts for different matters and the recent handover has not gone well due to a matter of cleaning. Of which, so far, I out of pocket. I will be looking at the full market upon my renewal....
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What agent could do to change your mind?
I find the additional sales items that Townends offer always to be way above market value. Insurance I got at half their price elsewhere. The cleaning for a studio flat was twice the price it should have been. The monthly fee is okay, only has I negotiated hard.
Attached Files
Comment on agent fees
I find the additional sales items that Townends offer always to be way above market value. Insurance I got at half their price elsewhere. The cleaning for a studio flat was twice the price it should have been. The monthly fee is okay, only has I negotiated hard.
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
1 people found
this helpful
Millie has shown that the good old fashioned professional service that estate agents can offer is still alive! She was exceptionally attentive throughout our whole process from finding a property, to chasing solicitors, being a great go-between for us and the vendor and making sure that the deal got closed, despite many last minute hurdles arising. She showed that the phone is still King and not to rely on slow emails. I believe she is a true asset to any agency and has certainly given us the be...
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Comment on agent fees
n/a
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Apr 04,2016
Minithumbup
By:
Apr 04,2016
1 people found
this helpful
I was up against a very short deadline (2 months) to complete and exchange before the 1st April increase in stamp duty. Millie Lamb proved to be very proactive in dealing with the many problem areas that arose, particularly given the seller lived in Australia. There were a number of occasions when the sale stalled and had Millie not intervened we would have missed the date at some considerable cost to ourselves. Her enthusiasm and energy together with a 'will sort it out' approach was very much ...
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Mar 26,2016
Minithumbup
By:
Mar 26,2016
0 people found
this helpful
Millie was extremely helpful and proactive throughout the selling procedure, and her cheerful and positive manner was an added bonus....
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Mar 25,2016
Minithumbup
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Mar 25,2016
0 people found
this helpful
Good service and faster turnaround time he was very helpful and contacted me in India even before I moved to Guildford...
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Comment on agent fees
Good
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Mar 21,2016
Minithumbup
By:
Mar 21,2016
1 people found
this helpful
A fast, effective and clearly well designed service that kept the paperwork simple and minimal, whilst taking care of all my requirements....
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Comment on agent fees
Very competitive indeed
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Mar 19,2016
Minithumbup
By:
Mar 19,2016
2 people found
this helpful
Both Chris Jones and Amilcar Caires have been outstanding in helping out in dificult situation like the water leak by helping in sending plumber in cordination with maintenance department during anxious times. Also helping in finding correct tenants on time....
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Comment on agent fees
good
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Mar 16,2016
Minithumbup
By:
Mar 16,2016
1 people found
this helpful
These estate agents provided a good and efficient service. I found the staff to be polite and helpful. Competitive rates....
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Mar 16,2016
Minithumbup
By:
Mar 16,2016
1 people found
this helpful
Written as landlord of rental property: clear, helpful advice on marketing of my property. Tenants found quickly with follow up to ensure that both parties were happy with the tenancy....
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Comment on agent fees
Fees are based on the type of service provided during tenancy. As an existing customer I was aware off these but correctly the charging basis was made clear to me.
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Mar 16,2016
Minithumbup
By:
Mar 16,2016
1 people found
this helpful
We dealt with a few members of staff whilst selling our property, one I couldn't add to the list is James hay who also delivered a 5 star service. We were very happy with Townends and got quick and honest feedback about all our viewings....
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Comment on agent fees
Good
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Mar 16,2016
Minithumbup
By:
Mar 16,2016
1 people found
this helpful
The agent assisted me find a property in the region and was highly informative with questions asked. Processing of my application was done quickly with ease....
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Comment on agent fees
The fees are adequate
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Areas covered
  • GU1
  • Central Guildford and the surrounding villages
  • GU2
  • GU3
  • GU4
  • GU5
  • GU6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,900
  • Max: £718,000

Letting
  • Min: £0
  • Max: £250,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
74 2 82 9 33 1 23 0 5 4
Joanna Eden Joanna Eden
Lettings Manager
27 reviews

About Joanna No description set View full profile
Kathleen Van Renen Kathleen Van Renen
Senior Lettings Negotiator
19 reviews

About Kathleen No description set View full profile
Sam Meredith Sam Meredith
Lettings Negotiator
2 reviews

About Sam No description set View full profile
Luke Rush - no image available Luke Rush
Trainee Sales Negotiator
0 reviews

About Luke No description set View full profile
Elle Lawrance Elle Lawrance
Lettings Negotiator
0 reviews

About Elle No description set View full profile

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Last updated at 9:37 AM 27/01/2016 by Guy Hodge

Complaints Procedure

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Last updated at 9:37 AM 27/01/2016 by Guy Hodge

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