“I would give them minus stars if I could. Awf......”
1 Star Review
Aug 12,2020
By:
'Unknown'
Aug 12,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG45
Lettings (as a Tenant)
Postcode: RG45
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I would give them minus stars if I could. Awful, utterly mind baffled at how anyone would use them. They have given nothing but grief to me since I’ve been renting with them. They want to take 0 responsibilities for anything to do with the ...
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“Has been renting through Townsend for couple ......”
2 Star Review
Mar 06,2020
By:
'Lene'
Mar 06,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GU1
Lettings (as a Tenant)
Postcode: GU1
0
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Has been renting through Townsend for couple of years to start with they were good.. However now coming to move out we have seen a very different side to them..... They are rude, inconsiderate, making moving which is already stressful even more stressful by demanding ...
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“I recently sold my property through Townends, Guildford.I've not ......”
5 Star Review
Jan 17,2018
By:
'Mr'
Jan 17,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: GU1
Sales (as a Vendor)
Postcode: GU1
0
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I recently sold my property through Townends, Guildford.
I've not had the best of experiences with estate agents, but felt compelled to write a review and thank you, for the service i received from them, especially from Lee Glome, who is an asset to them.
...
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“Brilliant information and understanding towards what I need to rent. ......”
5 Star Review
Dec 18,2017
By:
'Kent'
Dec 18,2017
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: GU
Sales (as a Buyer)
Postcode: GU
0
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Brilliant information and understanding towards what I need to rent. She had a great knowledge of the surrounding area which really helped towards matching my needs as a working professional. thanks for the help!...
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Comment on agent fees
Reasonable.
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“Although we had very little chance to get the house ......”
5 Star Review
Dec 09,2017
By:
'Szidonia'
Dec 09,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: GU2
Lettings (as a Tenant)
Postcode: GU2
0
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Although we had very little chance to get the house as sharers (we already have been rejected by the landlord as he wanted the property to be let to a family),Rafael has gone the extra mile and managed to nagotiate an offer that none ...
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Comment on agent fees
Higher than the average but probably worth it.
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“She is the best...stretched long hours to show us ......”
5 Star Review
Jul 25,2017
By:
'niranjan'
Jul 25,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW13
Lettings (as a Tenant)
Postcode: TW13
0
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She is the best...stretched long hours to show us good properties. Full of energy, very polite and friendly. Amazing person !...
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“Both agents were really friendly and informative about all the ......”
5 Star Review
Jun 01,2017
By:
'Jade'
Jun 01,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: GU1
Lettings (as a Tenant)
Postcode: GU1
0
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Both agents were really friendly and informative about all the properties we viewed making finding our perfeft home a quick, easy, relaxing and enjoyable experience....
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Comment on agent fees
Good
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“Anisa was a great help, she was friendly and the ......”
5 Star Review
May 30,2017
By:
'SEK'
May 30,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: GU2
Lettings (as a Tenant)
Postcode: GU2
0
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Anisa was a great help, she was friendly and the customer service was great! I called numerous times after for various enquiries and she was always very helpful....
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“We have engaged Townends Letting service in Guildford for the ......”
5 Star Review
Mar 22,2017
By:
'Sam'
Mar 22,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: GU2
Lettings (as a Landlord)
Postcode: GU2
0
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We have engaged Townends Letting service in Guildford for the last 3 years and have the opportunity to liaise closely with Kathleen on our most recent new tenancy search. She has been very pro-active and helpful. We are very pleased with the service she has provided....
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“Townends have managed my property for the last 3 and a ......”
1 Star Review
Mar 17,2017
By:
'Ilona'
Mar 17,2017
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: GU1
Lettings (as a Landlord)
Postcode: GU1
3
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Townends have managed my property for the last 3 and a half years and I couldn't be happier to finally be getting rid of them.
Firstly the few positives:
- Their Guildford office staff were always polite, helpful and usually got back to me fairly promptly (...
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Comment on agent fees
The actual fees from Townends seemed fairly standard, but the quotes their maintenance company provided were expensive.
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“On my first visit to Townends I met with Joanna ......”
5 Star Review
Mar 06,2017
By:
'Gordo'
Mar 06,2017
Services: Lettings (as a Tenant)
Rent PCM: £1350
Would you recommend?: Yes
Postcode: GU1
Lettings (as a Tenant)
Rent PCM: £1350
Postcode: GU1
0
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On my first visit to Townends I met with Joanna who immediately understood my requirements for a white space to show my art collections and classic furniture.
Joanna suggested a suitable property and we visited it the next day - it was perfect.
I agreed ...
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Comment on agent fees
good
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“From the moment we met Jo she came across as ......”
5 Star Review
Feb 28,2017
By:
'Barlows'
Feb 28,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: GU1
Lettings (as a Landlord)
Postcode: GU1
0
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From the moment we met Jo she came across as friendly but professional. Her knowledge of the letting market was excellent. She let our flat within days. Returned any of our calls promptly and dealt with the whole letting terribly efficiently.
We would definitely recommend ...
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Comment on agent fees
Seemed fair but an awful lot of add ons !
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“Kathleen has been extremely helpful & has always gone out of ......”
5 Star Review
Feb 28,2017
By:
'Fitzgerald'
Feb 28,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: PO9
Lettings (as a Tenant)
Postcode: PO9
0
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Kathleen has been extremely helpful & has always gone out of her way to help me with search. Polite, friendly & professional...
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Comment on agent fees
Competitive
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“Staff member No 1 has good customer relations and communication skills. ......”
4 Star Review
Feb 20,2017
By:
'Elizabeth'
Feb 20,2017
Services: Lettings (as a Tenant)
Rent PCM: £1650
Would you recommend?: Yes
Postcode: GU1
Lettings (as a Tenant)
Rent PCM: £1650
Postcode: GU1
0
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Staff member No 1 has good customer relations and communication skills. Good follow up and takes time to learn customer likes and dislikes....
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Comment on agent fees
Good
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“Townends were fantastic in moving my purchase forward quickly and ......”
5 Star Review
Feb 18,2017
By:
'Jo'
Feb 18,2017
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: GU3
Sales (as a Buyer)
Postcode: GU3
0
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Townends were fantastic in moving my purchase forward quickly and were always there to answer my queries quickly and professionally. We were able to complete within 6 weeks of making an offer. I would definitely recommend the Guildford office....
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Comment on agent fees
I was the purchaser
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“Kathleen has been a massive help. My partner and I ......”
5 Star Review
Feb 14,2017
By:
'Neil'
Feb 14,2017
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: GU2
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: GU2
0
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Kathleen has been a massive help. My partner and I made an offer on a plave that fell throught. However she managed to get the fees down in order for us to afford it.
Despite this, Kathleen did everything she could and has always been ...
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Comment on agent fees
High but negotiable
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“Kathleen was very helpful and pushed to get our flat ......”
5 Star Review
Feb 03,2017
By:
'Jaye'
Feb 03,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: GU4
Lettings (as a Tenant)
Postcode: GU4
0
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Kathleen was very helpful and pushed to get our flat in such a short time frame which was really helpful....
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Comment on agent fees
very good, she reduced them for us.
0
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“During my time letting with Townends, Kathleen has given me ......”
5 Star Review
Jan 26,2017
By:
'JessNagy96'
Jan 26,2017
Services: Lettings (as a Tenant)
Rent PCM: £1325
Would you recommend?: Yes
Postcode: GU2
Lettings (as a Tenant)
Rent PCM: £1325
Postcode: GU2
0
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During my time letting with Townends, Kathleen has given me the upmost best customer service i have ever recieved. Aware of the high letting fees, she did everything she could to lower these and tailor the property to our best affordable move in date. In ...
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Comment on agent fees
High but negotiable
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“very supportive and aggressive. Emilio did a magic for me ......”
5 Star Review
Sep 06,2016
By:
'Harry'
Sep 06,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: GU1
Lettings (as a Tenant)
Postcode: GU1
1
people found
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very supportive and aggressive. Emilio did a magic for me to get me a property when every other agent refused. I would highly recommend him to all looking to find accommodation....
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Comment on agent fees
good
1
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“Emilio is a professional agent. He was there on time ......”
4 Star Review
Aug 29,2016
By:
'Leonidas'
Aug 29,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: GU4
Lettings (as a Tenant)
Postcode: GU4
1
people found
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Emilio is a professional agent. He was there on time during my viewing. He even phoned me half an hour before my viewing to confirm that everything was going as planned. He showed me around the flat and answered my questions....
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Comment on agent fees
The check in and references fee were fairly acceptable. However, I found the administration fee of ‚£480 to be very expensive.
1
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“Emilio was proactive and prompt. We were able to see ......”
5 Star Review
Aug 28,2016
By:
'SR'
Aug 28,2016
Services: Lettings (as a Tenant)
Rent PCM: £1850
Would you recommend?: Yes
Postcode: GU2
Lettings (as a Tenant)
Rent PCM: £1850
Postcode: GU2
1
people found
this helpful
Emilio was proactive and prompt. We were able to see a couple of houses based on our preferences and found the best one. He also helped us with the rent amount and move-in date. I would definitely recommend him to others....
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“Very kind and professional. Knows the market very well and ......”
5 Star Review
Aug 24,2016
By:
'Marios'
Aug 24,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: GU1
Lettings (as a Tenant)
Postcode: GU1
2
people found
this helpful
Very kind and professional. Knows the market very well and he is able to give you the best option regarding your demands. Very explanatory during the viewing as he answered all my queries , even the most complicated....
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Comment on agent fees
good
2
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“Kathleen is Friendly, bubbly, professional manner whilst providing efficient and ......”
5 Star Review
Aug 12,2016
By:
'Jose07'
Aug 12,2016
Services: Lettings (as a Tenant)
Rent PCM: £1350
Would you recommend?: Yes
Postcode: GU1
Lettings (as a Tenant)
Rent PCM: £1350
Postcode: GU1
0
people found
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Kathleen is Friendly, bubbly, professional manner whilst providing efficient and effective service in managing to close deal asap.
Highly recomended!...
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Comment on agent fees
Good
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“Being a first time buyer to the sales market, I ......”
5 Star Review
Aug 11,2016
By:
'Claire'
Aug 11,2016
Services: Sales (Prospective customer)
Would you recommend?: Yes
Postcode: GU
Sales (Prospective customer)
Postcode: GU
1
people found
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Being a first time buyer to the sales market, I was quite apprehensive about the process and wanted to ensure that I found the right agent that would guide me accordingly to purchase my dream home. I would like to commend Alex Jones in helping ...
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“They both worked hard to sort us a house, even ......”
5 Star Review
Jul 21,2016
By:
'JJLyon'
Jul 21,2016
Services: Lettings (as a Tenant)
Sold price: £1900
Would you recommend?: Yes
Postcode: GU2
Lettings (as a Tenant)
Sold price: £1900
Postcode: GU2
2
people found
this helpful
They both worked hard to sort us a house, even at the last minute. They put in the effort and got us a property when we really needed one.
Responsive, professional, would recommend!...
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“Millie was so pleasant to deal with and always there ......”
5 Star Review
Jul 11,2016
By:
'Janet'
Jul 11,2016
Services: Sales (as a Vendor)
Sold price: £665000
Would you recommend?: Yes
Postcode: GU3
Sales (as a Vendor)
Sold price: £665000
Postcode: GU3
1
people found
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Millie was so pleasant to deal with and always there to answer my queries and calm me down when I got worried about something. She is a true Sales Negotiator and it was obvious she was hungry to sell my property as quickly as possible ...
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Comment on agent fees
Whilst I believe I got a very good rate it still seems expensive to use an estate agent. However, I consider it was worth every penny as the agent was so helpful from start to finish and Townends also have a very good Sales Progression Team - something, I doubt, internet estate agents have but it is very much needed to conclude the deal asap.
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“Kathleen has been the most helpful agent out of everyone ......”
5 Star Review
Jul 11,2016
By:
'Millie'
Jul 11,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: GU2
Lettings (as a Tenant)
Postcode: GU2
0
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Kathleen has been the most helpful agent out of everyone I have talked to over my time renting and I have rented quite a few properties.
I work in customer service, similar field so I know what it's like but Kathleen is so welcoming, and ...
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Comment on agent fees
Great
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“Millie always had a smile whenever she came to the ......”
5 Star Review
Jul 09,2016
By:
'David'
Jul 09,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: GU4
Lettings (as a Tenant)
Postcode: GU4
1
people found
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Millie always had a smile whenever she came to the House and whenever I visited branch. Her actions were always in a professional manner and I remember how helpful she was in sending over the required information and images to the Solicitors. Keep up the ...
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Comment on agent fees
I thought the Fees were very reasonable
1
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“Our experience with Townends was a very positive one. Millie ......”
5 Star Review
Jul 08,2016
By:
'Holly'
Jul 08,2016
Services: Sales (as a Buyer)
Sold price: £280000
Would you recommend?: Yes
Postcode: GU1
Sales (as a Buyer)
Sold price: £280000
Postcode: GU1
1
people found
this helpful
Our experience with Townends was a very positive one. Millie was extremely helpful and approachable and was always contactable. We felt that any query we had was dealt with very quickly and efficiently and we were given sound advice. Millie is a credit to the ...
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“Millie was always helpful and polite. During viewings we were ......”
5 Star Review
Jul 06,2016
By:
'Margaret'
Jul 06,2016
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: GU1
Sales (as a Vendor)
Postcode: GU1
0
people found
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Millie was always helpful and polite. During viewings we were not expected to vacate our home. She showed prospective buyers around with consideration and respect. She was always quick to respond to questions, problems etc. I am very pleased we selected to sell through Townends....
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Comment on agent fees
1% seems quite good
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