Townends - Guildford, GU1

4.5/5 rating 241 reviews
  • 83% valuation accuracy
  • 93% recommend
  • 88% fee satisfaction
  • Joanna Eden
    Joanna Eden
  • Aneesah Hussain
    Aneesah Hussain
  • Richard Bicknell
    Richard Bicknell
  • Georgina Daniels
    Georgina Daniels
  • Rafael Zampieri
    Rafael Zampieri
  • Bradley Jones
    Bradley Jones
  • Ashley Grey
    Ashley Grey
  • upload your photo
    Lee Glome
Welcome to Townends Estate Agents, Guildford. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include Central Guildford and the surrounding villages. Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: Read full description...residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance. Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Guildford and the surrounding areas, means we’re perfectly placed to sell or let your property.
Townends

3-5 Epsom Road Guildford
Surrey
GU1 3JT

01483 300 700 / 01483 505 535
Jun 01,2017
Minithumbup
Rafael Zampieri
Rafael Zampieri
Aneesah Hussain
Aneesah Hussain
By: 'Jade Bunyan'
Jun 01,2017
0 people found
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Both agents were really friendly and informative about all the properties we viewed making finding our perfeft home a quick, easy, relaxing and enjoyable experience....
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Good
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May 30,2017
Minithumbup
Aneesah Hussain
Aneesah Hussain
By: 'SEK'
May 30,2017
0 people found
this helpful
Anisa was a great help, she was friendly and the customer service was great! I called numerous times after for various enquiries and she was always very helpful....
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Mar 22,2017
Minithumbup
By: 'Sam Stock'
Mar 22,2017
0 people found
this helpful
We have engaged Townends Letting service in Guildford for the last 3 years and have the opportunity to liaise closely with Kathleen on our most recent new tenancy search. She has been very pro-active and helpful. We are very pleased with the service she has provided....
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Mar 17,2017
Minithumbdown
By: 'Ilona'
Mar 17,2017
0 people found
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Townends have managed my property for the last 3 and a half years and I couldn't be happier to finally be getting rid of them. Firstly the few positives: - Their Guildford office staff were always polite, helpful and usually got back to me fairly promptly (aside from the time they denied there was flooding in Guildford - I was in Australia and it made the news there) - One particular member of staff in Head Office, Emily did everything she could to rectify my problems, but unfortunately can...
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Comment on agent fees
The actual fees from Townends seemed fairly standard, but the quotes their maintenance company provided were expensive.
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Mar 06,2017
Minithumbup
Joanna Eden
Joanna Eden
By: 'Gordo'
Mar 06,2017
0 people found
this helpful
On my first visit to Townends I met with Joanna who immediately understood my requirements for a white space to show my art collections and classic furniture. Joanna suggested a suitable property and we visited it the next day - it was perfect. I agreed terms, signed the contract and moved in. That property was the only one I made a visit to, which is remarkable. Thank you Joanna....
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good
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Feb 28,2017
Minithumbup
Joanna Eden
Joanna Eden
By: 'Barlows'
Feb 28,2017
0 people found
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From the moment we met Jo she came across as friendly but professional. Her knowledge of the letting market was excellent. She let our flat within days. Returned any of our calls promptly and dealt with the whole letting terribly efficiently. We would definitely recommend her to friends....
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Comment on agent fees
Seemed fair but an awful lot of add ons !
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Feb 28,2017
Minithumbup
By: 'Fitzgerald'
Feb 28,2017
0 people found
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Kathleen has been extremely helpful & has always gone out of her way to help me with search. Polite, friendly & professional...
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Comment on agent fees
Competitive
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Feb 20,2017
Minithumbup
By: 'Elizabeth'
Feb 20,2017
0 people found
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Staff member No 1 has good customer relations and communication skills. Good follow up and takes time to learn customer likes and dislikes....
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Good
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Feb 18,2017
Minithumbup
By: 'Jo S, Guildford'
Feb 18,2017
0 people found
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Townends were fantastic in moving my purchase forward quickly and were always there to answer my queries quickly and professionally. We were able to complete within 6 weeks of making an offer. I would definitely recommend the Guildford office....
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Comment on agent fees
I was the purchaser
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Feb 14,2017
Minithumbup
By: 'Neil'
Feb 14,2017
0 people found
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Kathleen has been a massive help. My partner and I made an offer on a plave that fell throught. However she managed to get the fees down in order for us to afford it. Despite this, Kathleen did everything she could and has always been on our side from day 1. Incredible service. Will definitely come back to her in the first place. with the help of Kathleen and my lovely girlfriend. We couldn't be happier....
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Comment on agent fees
High but negotiable
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Feb 03,2017
Minithumbup
By: 'Jaye'
Feb 03,2017
0 people found
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Kathleen was very helpful and pushed to get our flat in such a short time frame which was really helpful....
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Comment on agent fees
very good, she reduced them for us.
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Jan 26,2017
Minithumbup
By: 'JessNagy96'
Jan 26,2017
0 people found
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During my time letting with Townends, Kathleen has given me the upmost best customer service i have ever recieved. Aware of the high letting fees, she did everything she could to lower these and tailor the property to our best affordable move in date. In doing so, my partner are now able to afford the perfect property. Along the way, we ran into a small issue with our references which was quickly resolved with the thanks to Kathleen and Holly @ Let Alliance. Prior to this, Sam origionally cond...
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Comment on agent fees
High but negotiable
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Sep 06,2016
Minithumbup
Emilio Ascione
Emilio Ascione
By: 'Harry'
Sep 06,2016
1 people found
this helpful
very supportive and aggressive. Emilio did a magic for me to get me a property when every other agent refused. I would highly recommend him to all looking to find accommodation....
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Comment on agent fees
good
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Aug 29,2016
Minithumbup
Emilio Ascione
Emilio Ascione
By: 'Leonidas'
Aug 29,2016
1 people found
this helpful
Emilio is a professional agent. He was there on time during my viewing. He even phoned me half an hour before my viewing to confirm that everything was going as planned. He showed me around the flat and answered my questions....
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Comment on agent fees
The check in and references fee were fairly acceptable. However, I found the administration fee of ‚£480 to be very expensive.
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Aug 28,2016
Minithumbup
Emilio Ascione
Emilio Ascione
By: 'SR'
Aug 28,2016
1 people found
this helpful
Emilio was proactive and prompt. We were able to see a couple of houses based on our preferences and found the best one. He also helped us with the rent amount and move-in date. I would definitely recommend him to others....
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Aug 24,2016
Minithumbup
Emilio Ascione
Emilio Ascione
Emilio Ascione
Emilio Ascione
By: 'Marios Stergiopoulos'
Aug 24,2016
2 people found
this helpful
Very kind and professional. Knows the market very well and he is able to give you the best option regarding your demands. Very explanatory during the viewing as he answered all my queries , even the most complicated....
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Comment on agent fees
good
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Aug 12,2016
Minithumbup
By: 'Jose07'
Aug 12,2016
0 people found
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Kathleen is Friendly, bubbly, professional manner whilst providing efficient and effective service in managing to close deal asap. Highly recomended!...
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Comment on agent fees
Good
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Aug 11,2016
Minithumbup
By: 'Claire'
Aug 11,2016
1 people found
this helpful
Being a first time buyer to the sales market, I was quite apprehensive about the process and wanted to ensure that I found the right agent that would guide me accordingly to purchase my dream home. I would like to commend Alex Jones in helping me throughout my property search and taking away the negativity that can be associated with estate agents. Alex was a breath of fresh air, professional and knowledgeable during our correspondence. If I had any queries in relation to the sales process or ab...
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Jul 21,2016
Minithumbup
Joanna Eden
Joanna Eden
Emilio Ascione
Emilio Ascione
By: 'JJLyon'
Jul 21,2016
2 people found
this helpful
They both worked hard to sort us a house, even at the last minute. They put in the effort and got us a property when we really needed one. Responsive, professional, would recommend!...
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Jul 11,2016
Minithumbup
By: 'Janet'
Jul 11,2016
1 people found
this helpful
Millie was so pleasant to deal with and always there to answer my queries and calm me down when I got worried about something. She is a true Sales Negotiator and it was obvious she was hungry to sell my property as quickly as possible for the best possible price - very important if you want to sell your house. Excellent....
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Comment on agent fees
Whilst I believe I got a very good rate it still seems expensive to use an estate agent. However, I consider it was worth every penny as the agent was so helpful from start to finish and Townends also have a very good Sales Progression Team - something, I doubt, internet estate agents have but it is very much needed to conclude the deal asap.
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Jul 11,2016
Minithumbup
By: 'Millie morton'
Jul 11,2016
0 people found
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Kathleen has been the most helpful agent out of everyone I have talked to over my time renting and I have rented quite a few properties. I work in customer service, similar field so I know what it's like but Kathleen is so welcoming, and unique in every phone call. I will be recommending her to anyone I know looking for a property to rent. Yay Kathleen :)...
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Comment on agent fees
Great
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Jul 09,2016
Minithumbup
By: 'David Robins'
Jul 09,2016
1 people found
this helpful
Millie always had a smile whenever she came to the House and whenever I visited branch. Her actions were always in a professional manner and I remember how helpful she was in sending over the required information and images to the Solicitors. Keep up the great work Millie - Thank you...
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Comment on agent fees
I thought the Fees were very reasonable
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Jul 08,2016
Minithumbup
By: 'Holly'
Jul 08,2016
1 people found
this helpful
Our experience with Townends was a very positive one. Millie was extremely helpful and approachable and was always contactable. We felt that any query we had was dealt with very quickly and efficiently and we were given sound advice. Millie is a credit to the Guildford Townends team. Many thanks to Millie for all the work that was put in to conclude the sale....
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Jul 06,2016
Minithumbup
By: 'Margaret'
Jul 06,2016
0 people found
this helpful
Millie was always helpful and polite. During viewings we were not expected to vacate our home. She showed prospective buyers around with consideration and respect. She was always quick to respond to questions, problems etc. I am very pleased we selected to sell through Townends....
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Comment on agent fees
1% seems quite good
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Jun 10,2016
Minithumbdown
By: 'Imogen'
Jun 10,2016
3 people found
this helpful
We rented with Townends for two years. They were non responsive to emails and phone calls and expected us to live in disgraceful conditions due to their need to spend as little money as possible in maintaining the property. Upon leaving, as expected, we lost most of our deposit for 'cleaning'. This particular branch of Townends is far too focussed on money saving rather than tenant satisfaction. As a lecturer at several of the colleges in Guildford I hear horror stories from students who have al...
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Jun 06,2016
Minithumbup
By: 'Mike'
Jun 06,2016
0 people found
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Overall very happy with the service from Townends. Millie was our key point of contact and was a excellent go between with sellers and solicitors. Allways a responsive friendly can do attitude....
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Jun 02,2016
Minithumbup
Emilio Ascione
Emilio Ascione
By: 'AB'
Jun 02,2016
1 people found
this helpful
what a star.. professional member of staff to deal with and very helpful... deserve the credit Emilio.. good continuation on your hard work. AB...
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Comment on agent fees
Good.
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Jun 01,2016
Minithumbup
Emilio Ascione
Emilio Ascione
By: 'RickyB'
Jun 01,2016
1 people found
this helpful
I have primarily deal with Chris for the past 4 years and he has retained me as a landlord with excellent service and staff!!!! I give him exclusivity over advertising my property as he is honest and always delivers. 5 stars. Millie, Kathleen and Emilio have also dealt with me to a similar standard! Thanks! Ricky...
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Comment on agent fees
In line with market rates however better service with regard to payment method.
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May 16,2016
Minithumbup
By: 'Beth'
May 16,2016
0 people found
this helpful
We are just signing up to a three bed house and Kathleen really worked hard to accommodate us as we were quite picky! (We wanted three bedrooms at around the same size, plenty of parking, an up to date kitchen, etc, etc). Kathleen was very friendly and helpful and networked with fellow colleagues around Townend's to get us the best deal possible!...
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Comment on agent fees
The fees were very reasonable and very clearly explained.
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May 16,2016
Minithumbup
By: 'Jenn'
May 16,2016
0 people found
this helpful
Kathleen was very helpful in helping myself and my two other flat mates to secure a property. She was always professional and available to answer any questions or queries we had regarding the process. For some of us it was our first time renting and she helped make this process less stressful....
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Comment on agent fees
The agents fees were very reasonable
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Areas covered
  • GU1
  • Central Guildford and the surrounding villages
  • GU2
  • GU3
  • GU4
  • GU5
  • GU6
Advertise on
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,900
  • Max: £718,000

Letting
  • Min: £0
  • Max: £250,000

NAEA ARLA RICS TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
76 3 87 9 33 1 23 0 5 4
Joanna Eden Joanna Eden
Lettings Manager 29 reviews

About Joanna At Townends we are Passionate about Property and are proud to be able to offer our customers a complete property solution including sales and lettings, mortgages and surveys as well as conveyancing an View full profile
Aneesah Hussain Aneesah Hussain
Lettings Negotiator 4 reviews

About Aneesah At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile
Richard Bicknell Richard Bicknell
Lettings Manager 24 reviews

About Richard I am Passionate about Property and am looking forward to using my wealth experience to showcase your home in order to secure you your perfect buyer or tenant. View full profile
Georgina Daniels Georgina Daniels
Branch Co-Ordinator 0 reviews

About Georgina Branch Co-ordinators are the heart of every branch. We ensure the smooth running of all branch processes and daily duties as well as acting as a first point of contact for all customers. We ensure the View full profile
Rafael Zampieri Rafael Zampieri
Trainee Lettings Negotiator 1 reviews

About Rafael At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile
Bradley Jones Bradley Jones
Trainee Sales Negotiator 0 reviews

About Bradley At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile
Ashley Grey Ashley Grey
Trainee Lettings Negotiator 0 reviews

About Ashley At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile
Lee Glome - no image available Lee Glome
Sales Manager 0 reviews

About Lee At Townends we are Passionate about Property and are proud to be able to offer our customers a complete property solution including sales and lettings, mortgages and surveys as well as conveyancing an View full profile
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Last updated at 10:30 AM 02/03/2017 by allAgents

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Opening hours


  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed

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