Townends - Guildford, GU1

245 reviews 4.6/5 rating
  • 93% recommend

  • 76% sales valuation accuracy
  • 98% sales fee satisfaction

Welcome to Townends Estate Agents, Guildford. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include Central Guildford and the surrounding villages. Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: Read full description...residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance. Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Guildford and the surrounding areas, means we’re perfectly placed to sell or let your property.
Townends

3-5 Epsom Road Guildford
Surrey
GU1 3JT

01483 300 700 / 01483 505 535


Properties for Sale
Properties to Rent

update staff | update details

“I recently sold my property through Townends, Guildford. I've not ......”

Jan 17,2018
Minithumbup
By: 'Mr Absolom'
Jan 17,2018
0 people found
this helpful
I recently sold my property through Townends, Guildford. I've not had the best of experiences with estate agents, but felt compelled to write a review and thank you, for the service i received from them, especially from Lee Glome, who is an asset to them. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant information and understanding towards what I need to rent. ......”

Dec 18,2017
Minithumbup
By: 'Kent'
Dec 18,2017
0 people found
this helpful
Brilliant information and understanding towards what I need to rent. She had a great knowledge of the surrounding area which really helped towards matching my needs as a working professional. thanks for the help!...
read full review
Comment on agent fees
Reasonable.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Although we had very little chance to get the house ......”

Dec 09,2017
Minithumbup
By: 'Szidonia'
Dec 09,2017
0 people found
this helpful
Although we had very little chance to get the house as sharers (we already have been rejected by the landlord as he wanted the property to be let to a family),Rafael has gone the extra mile and managed to nagotiate an offer that none ...
read full review
Comment on agent fees
Higher than the average but probably worth it.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“She is the best...stretched long hours to show us ......”

Jul 25,2017
Minithumbup
By: 'niranjan'
Jul 25,2017
0 people found
this helpful
She is the best...stretched long hours to show us good properties. Full of energy, very polite and friendly. Amazing person !...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Both agents were really friendly and informative about all the ......”

Jun 01,2017
Minithumbup
By: 'Jade Bunyan'
Jun 01,2017
0 people found
this helpful
Both agents were really friendly and informative about all the properties we viewed making finding our perfeft home a quick, easy, relaxing and enjoyable experience....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Anisa was a great help, she was friendly and the ......”

May 30,2017
Minithumbup
By: 'SEK'
May 30,2017
0 people found
this helpful
Anisa was a great help, she was friendly and the customer service was great! I called numerous times after for various enquiries and she was always very helpful....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have engaged Townends Letting service in Guildford for the ......”

Mar 22,2017
Minithumbup
By: 'Sam Stock'
Mar 22,2017
0 people found
this helpful
We have engaged Townends Letting service in Guildford for the last 3 years and have the opportunity to liaise closely with Kathleen on our most recent new tenancy search. She has been very pro-active and helpful. We are very pleased with the service she has provided....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Townends have managed my property for the last 3 and a ......”

Mar 17,2017
Minithumbdown
By: 'Ilona'
Mar 17,2017
3 people found
this helpful
Townends have managed my property for the last 3 and a half years and I couldn't be happier to finally be getting rid of them. Firstly the few positives: - Their Guildford office staff were always polite, helpful and usually got back to me fairly promptly (...
read full review
Comment on agent fees
The actual fees from Townends seemed fairly standard, but the quotes their maintenance company provided were expensive.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“On my first visit to Townends I met with Joanna ......”

Mar 06,2017
Minithumbup
By: 'Gordo'
Mar 06,2017
0 people found
this helpful
On my first visit to Townends I met with Joanna who immediately understood my requirements for a white space to show my art collections and classic furniture. Joanna suggested a suitable property and we visited it the next day - it was perfect. I agreed ...
read full review
Comment on agent fees
good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From the moment we met Jo she came across as ......”

Feb 28,2017
Minithumbup
By: 'Barlows'
Feb 28,2017
0 people found
this helpful
From the moment we met Jo she came across as friendly but professional. Her knowledge of the letting market was excellent. She let our flat within days. Returned any of our calls promptly and dealt with the whole letting terribly efficiently. We would definitely recommend ...
read full review
Comment on agent fees
Seemed fair but an awful lot of add ons !
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Kathleen has been extremely helpful & has always gone out of ......”

Feb 28,2017
Minithumbup
By: 'Fitzgerald'
Feb 28,2017
0 people found
this helpful
Kathleen has been extremely helpful & has always gone out of her way to help me with search. Polite, friendly & professional...
read full review
Comment on agent fees
Competitive
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Staff member No 1 has good customer relations and communication skills. ......”

Feb 20,2017
Minithumbup
By: 'Elizabeth'
Feb 20,2017
0 people found
this helpful
Staff member No 1 has good customer relations and communication skills. Good follow up and takes time to learn customer likes and dislikes....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Townends were fantastic in moving my purchase forward quickly and ......”

Feb 18,2017
Minithumbup
By: 'Jo S, Guildford'
Feb 18,2017
0 people found
this helpful
Townends were fantastic in moving my purchase forward quickly and were always there to answer my queries quickly and professionally. We were able to complete within 6 weeks of making an offer. I would definitely recommend the Guildford office....
read full review
Comment on agent fees
I was the purchaser
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Kathleen has been a massive help. My partner and I ......”

Feb 14,2017
Minithumbup
By: 'Neil'
Feb 14,2017
0 people found
this helpful
Kathleen has been a massive help. My partner and I made an offer on a plave that fell throught. However she managed to get the fees down in order for us to afford it. Despite this, Kathleen did everything she could and has always been ...
read full review
Comment on agent fees
High but negotiable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Kathleen was very helpful and pushed to get our flat ......”

Feb 03,2017
Minithumbup
By: 'Jaye'
Feb 03,2017
0 people found
this helpful
Kathleen was very helpful and pushed to get our flat in such a short time frame which was really helpful....
read full review
Comment on agent fees
very good, she reduced them for us.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“During my time letting with Townends, Kathleen has given me ......”

Jan 26,2017
Minithumbup
By: 'JessNagy96'
Jan 26,2017
0 people found
this helpful
During my time letting with Townends, Kathleen has given me the upmost best customer service i have ever recieved. Aware of the high letting fees, she did everything she could to lower these and tailor the property to our best affordable move in date. In ...
read full review
Comment on agent fees
High but negotiable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“very supportive and aggressive. Emilio did a magic for me ......”

Sep 06,2016
Minithumbup
By: 'Harry'
Sep 06,2016
1 people found
this helpful
very supportive and aggressive. Emilio did a magic for me to get me a property when every other agent refused. I would highly recommend him to all looking to find accommodation....
read full review
Comment on agent fees
good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Emilio is a professional agent. He was there on time ......”

Aug 29,2016
Minithumbup
By: 'Leonidas'
Aug 29,2016
1 people found
this helpful
Emilio is a professional agent. He was there on time during my viewing. He even phoned me half an hour before my viewing to confirm that everything was going as planned. He showed me around the flat and answered my questions....
read full review
Comment on agent fees
The check in and references fee were fairly acceptable. However, I found the administration fee of ‚£480 to be very expensive.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Emilio was proactive and prompt. We were able to see ......”

Aug 28,2016
Minithumbup
By: 'SR'
Aug 28,2016
1 people found
this helpful
Emilio was proactive and prompt. We were able to see a couple of houses based on our preferences and found the best one. He also helped us with the rent amount and move-in date. I would definitely recommend him to others....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very kind and professional. Knows the market very well and ......”

Aug 24,2016
Minithumbup
By: 'Marios Stergiopoulos'
Aug 24,2016
2 people found
this helpful
Very kind and professional. Knows the market very well and he is able to give you the best option regarding your demands. Very explanatory during the viewing as he answered all my queries , even the most complicated....
read full review
Comment on agent fees
good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Kathleen is Friendly, bubbly, professional manner whilst providing efficient and ......”

Aug 12,2016
Minithumbup
By: 'Jose07'
Aug 12,2016
0 people found
this helpful
Kathleen is Friendly, bubbly, professional manner whilst providing efficient and effective service in managing to close deal asap. Highly recomended!...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Being a first time buyer to the sales market, I ......”

Aug 11,2016
Minithumbup
By: 'Claire'
Aug 11,2016
1 people found
this helpful
Being a first time buyer to the sales market, I was quite apprehensive about the process and wanted to ensure that I found the right agent that would guide me accordingly to purchase my dream home. I would like to commend Alex Jones in helping ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They both worked hard to sort us a house, even ......”

Jul 21,2016
Minithumbup
By: 'JJLyon'
Jul 21,2016
2 people found
this helpful
They both worked hard to sort us a house, even at the last minute. They put in the effort and got us a property when we really needed one. Responsive, professional, would recommend!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Millie was so pleasant to deal with and always there ......”

Jul 11,2016
Minithumbup
By: 'Janet'
Jul 11,2016
1 people found
this helpful
Millie was so pleasant to deal with and always there to answer my queries and calm me down when I got worried about something. She is a true Sales Negotiator and it was obvious she was hungry to sell my property as quickly as possible ...
read full review
Comment on agent fees
Whilst I believe I got a very good rate it still seems expensive to use an estate agent. However, I consider it was worth every penny as the agent was so helpful from start to finish and Townends also have a very good Sales Progression Team - something, I doubt, internet estate agents have but it is very much needed to conclude the deal asap.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Kathleen has been the most helpful agent out of everyone ......”

Jul 11,2016
Minithumbup
By: 'Millie morton'
Jul 11,2016
0 people found
this helpful
Kathleen has been the most helpful agent out of everyone I have talked to over my time renting and I have rented quite a few properties. I work in customer service, similar field so I know what it's like but Kathleen is so welcoming, and ...
read full review
Comment on agent fees
Great
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Millie always had a smile whenever she came to the ......”

Jul 09,2016
Minithumbup
By: 'David Robins'
Jul 09,2016
1 people found
this helpful
Millie always had a smile whenever she came to the House and whenever I visited branch. Her actions were always in a professional manner and I remember how helpful she was in sending over the required information and images to the Solicitors. Keep up the ...
read full review
Comment on agent fees
I thought the Fees were very reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Our experience with Townends was a very positive one. Millie ......”

Jul 08,2016
Minithumbup
By: 'Holly'
Jul 08,2016
1 people found
this helpful
Our experience with Townends was a very positive one. Millie was extremely helpful and approachable and was always contactable. We felt that any query we had was dealt with very quickly and efficiently and we were given sound advice. Millie is a credit to the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Millie was always helpful and polite. During viewings we were ......”

Jul 06,2016
Minithumbup
By: 'Margaret'
Jul 06,2016
0 people found
this helpful
Millie was always helpful and polite. During viewings we were not expected to vacate our home. She showed prospective buyers around with consideration and respect. She was always quick to respond to questions, problems etc. I am very pleased we selected to sell through Townends....
read full review
Comment on agent fees
1% seems quite good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We rented with Townends for two years. They were non ......”

Jun 10,2016
Minithumbdown
By: 'Imogen'
Jun 10,2016
4 people found
this helpful
We rented with Townends for two years. They were non responsive to emails and phone calls and expected us to live in disgraceful conditions due to their need to spend as little money as possible in maintaining the property. Upon leaving, as expected, we lost ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Overall very happy with the service from Townends. Millie was ......”

Jun 06,2016
Minithumbup
By: 'Mike'
Jun 06,2016
0 people found
this helpful
Overall very happy with the service from Townends. Millie was our key point of contact and was a excellent go between with sellers and solicitors. Allways a responsive friendly can do attitude....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
Areas covered
  • GU1
  • Central Guildford and the surrounding villages
  • GU2
  • GU3
  • GU4
  • GU5
  • GU6
Advertise on
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Performance Statistics
- Valuation Fees
Sales 76% 98%
Price range of properties reviewed
Sales
  • Min: £1,900
  • Max: £718,000

Letting
  • Min: £0
  • Max: £250,000

Review statistics

From Landlords From Tenants From Vendors From Buyers Other
76 3 90 9 34 1 24 0 4 4
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:20 PM 21/11/2017 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


  • Monday: 08:45 - 18:30
  • Tuesday: 08:45 - 18:30
  • Wednesday: 08:45 - 18:30
  • Thursday: 08:45 - 18:30
  • Friday: 08:45 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed

As Seen On

Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter Google+ Instagram LinkedIn