• Claire Carpenter
    Claire Carpenter
  • Mark Shepherd
    Mark Shepherd
  • Daniel Beresford
    Daniel Beresford
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    Tom Kerrane
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

19 St Judes Road Englefield Green
Surrey
TW20 0BY

01784 434 304

Nov 02,2016
Minithumbup
By:
Nov 02,2016
Featured Review
1 people found
this helpful
Mark and his team are exceptional. They took care of everything for me from solicitor right through to smaller less important things. I can honestly say I had very little to do which was a great relief to me.I would certainly recommend Townends as Estate Agents but especially the Englefield Green branch....
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I had good value for money considering the amount of time and effort which was willingly given to me.
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By: Daniel Beresford
Nov 04, 2016
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Thank you so much for the review Benda, glad we were able to help and I hope you are enjoying your change of scenery in Cyprus!....
Aug 19,2016
Minithumbup
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Aug 19,2016
Featured Review
1 people found
this helpful
Mark and the team were excellent to deal with, very smooth sale and purchase. They were always available and happy to deal with any queries and kept all parties in the chain happy. Would definitely recommend and use them again....
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Good
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By: Mark Shepherd
Aug 31, 2016
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Hi David thank you for your review and all the best to you and your family in your new home in the village....
Aug 18,2016
Minithumbup
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Aug 18,2016
Featured Review
1 people found
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Very helpful throughout our purchase. Would recommend highly. Would definitely use them when we come to sell the property on....
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Aug 17,2016
Minithumbup
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Aug 17,2016
Featured Review
2 people found
this helpful
The agents in Englefield green where quick, responsive and helpful throughout the purchase. They kept me informed of all updates without adding too much pressure to the purchase....
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By: Daniel
Aug 31, 2016
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I'm glad we could be of help Blake, I hope you are enjoying your new place!....
Aug 17,2016
Minithumbup
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Aug 17,2016
Featured Review
2 people found
this helpful
In the market for a good rental property and Dan was very helpful and knowledgeable . He new and could answer all my questions and was very professional. Overall 5* and would go back to them in the future....
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Comment on agent fees
Fair
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By: Daniel
Aug 31, 2016
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Thanks for your feedback! I'm glad the sale went though smoothly and look forward to working with you in the future.....
Aug 17,2016
Minithumbup
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Aug 17,2016
2 people found
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Great property and area knowledge! My partner and I thought that Daniel was extremely approachable and was always available when we needed him, he showed passion for the properties and had extensive knowledge of the surrounding areas....
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By: Daniel
Aug 31, 2016
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Thank you!....
Aug 16,2016
Minithumbup
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Aug 16,2016
1 people found
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Mark was very helpful, finding us a purchaser on the same day we instructed - which - given this was a probate sale had added difficulty. In fact that sale fell through and Mark quickly came up with another prospective purchaser who ended up buying the property. He also negotiated the way through a gazundering attempt further down the chain that could have led to a collapse. But it didn't - and it resolved within a day. So thanks !!...
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Fair
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By: Mark Shepherd
Aug 31, 2016
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Thank you Ian for you review, we got there in the end so glad you are happy with the service we provided....
Jul 04,2016
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Jul 04,2016
1 people found
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We were very satisfied with the service we received. Claire was courteous and friendly and was able to answer all the questions we askes in an unflappable and constructive way....
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May 23,2016
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May 23,2016
2 people found
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Thank you for all your help in getting my purchase through. This took s lot longer than expected due to an ever increasing chain however with you help we go there in the end so thanks again and have no hesitation in recommending you snd your team....
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N/A
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By: Mark Shepherd
Aug 31, 2016
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Thank you Stuart, Yes it did take a little longer than expected, but we got there for you, so all the best in your new property....
May 23,2016
Minithumbup
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May 23,2016
3 people found
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Professional and quick to solve issues when they arose. Happy to recommend, Mark and his team to anyone looking to sell their property....
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May 22,2016
Minithumbup
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May 22,2016
2 people found
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Claire – We have been very satisfied with the service provided to us by Claire, she was courteous, friendly and able to answer every question in a constructive and clear manner. Mark- This sale was not a straight forward as one would hope however you managed to put us on the right track and advised us in a professional and competent way. Thank you very much! Edith and David...
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Excellent
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May 20,2016
Minithumbup
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May 20,2016
2 people found
this helpful
Mark, Claire and the rest of the team were all fantastic and extremely accommodating to our circumstances . A great professional service thank you . We would definitely use Townends in the future and would recommend to friends & family . Thank you...
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Comment on agent fees
Fair price for a good service
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May 19,2016
Minithumbup
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May 19,2016
2 people found
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Claire was very efficient and helpful with my purchase. She came back to me straight away with any queries I raised. I would use Townends again....
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Good
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Apr 18,2016
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Apr 18,2016
0 people found
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I would highly recommend Mark and the team in Englefield Green as they kept me fully informed at all stages and pushed my sale through in time...
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Excellent
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Apr 06,2016
Minithumbup
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Apr 06,2016
1 people found
this helpful
I have been very impressed with the team at Townends, especially Claire. I have been looking for a buy to let property for a year and a half now and unfortunately for different reasons I needed to pull out of the sale. However Claire found me another property which has just completed and I have been really happy with the support she has given me throughout the whole buying process. She has always come back to me with any queries I have had straight away. I would highly recommend her services. I...
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Mar 19,2016
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Mar 19,2016
0 people found
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I have been very impressed with Claire as an agent, I have been looking for a house for a while now and have had dealings with lots of agents and have not been happy with any of them until I came to Townends. Claire has been great, she has helped me from start to finish and has made a stressful process a walk in the park! I can recommend her services to everyone! Thank you!...
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Feb 19,2016
Minithumbup
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Feb 19,2016
1 people found
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I bought an ideal investment property from Mark in Townends, Englefield Green. The transaction went through in no time and I was helped all along the way. I will be looking to buy another one now so will need Marks help again, so hopefully it can be the same again. Thank you again Mark...
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Feb 11,2016
Minithumbup
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Feb 11,2016
1 people found
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I would wholeheartedly recommend Mark and the team at Townends Englefield Green if you are looking for an agent in that area. He is extremely professional in his approach, he took the time to understand our requirements and found us a property that matched those requirements. Once we had found a suitable property, Mark was always accessible throughout the whole purchase process to answer questions, chase the solicitors and making sure the purchase progressed smoothly Giving a 5 star to Mark...
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Feb 06,2016
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Feb 06,2016
1 people found
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Mark sold my flat for me then we ran into some problems and he secured me a new buyer at higher price so I ended up better off. Great job thank you would recommend...
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Good
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By: Mark
Feb 08, 2016
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Tom we got there in the end and you can now enjoy your new life up north! all the best and hope it goes well for you....
Feb 05,2016
Minithumbup
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Feb 05,2016
1 people found
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Claire has a refreshing no nonsense can do attitude which instills confidence in both the buyer and seller making a stressful time that little bit easier! Calm under pressure and always honest....
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Jan 29,2016
Minithumbup
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Jan 29,2016
0 people found
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I have found Claire to be extremely helpful in answering questions regarding the flat that I am buying via Townends. Both on the phone and when calling into the Englefield Green branch she has been able to answer all my queries either directly or by immediately contacting the relevant colleague. She has a very empathetic nature....
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Jan 29,2016
Minithumbup
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Jan 29,2016
1 people found
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Mark has been absolutely brilliant in helping me and my business partner find a property that meets our requirements. Throughout the purchase process he has been professional, supportive, and helped ensure that we got through to a successful completion. I look forward to working with Mark in the future, and would definitely recommend him to anyone looking for a property to buy/sell in the Egham/Englefield area....
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By: Mark
Feb 08, 2016
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Thank you Sheetal I am pleased to know that you are happy with this purchase and understand what you are now looking for on the next so will keep my eyes open for you Mark....
Jan 26,2016
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Jan 26,2016
0 people found
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Great and honest service from Claire. Thank you very much for assisting with all inenqiuries promptly and professionally. Would differently recommend Claire for anyone looking to purchase an property in Egham....
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By: Claire Tacey-Green
Jan 27, 2016
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Thank you very much for your review, it's good to know you were happy with the service.....
Jan 19,2016
Minithumbup
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Jan 19,2016
0 people found
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I would like to recommend Mark and Townends for selling my house achieving exactly what he said I would get, but also going the extra mile to get my sale through as my buyer was a little challenging at times. Thank you again and hope we can do business again. Richard...
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Comment on agent fees
Excellent value
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By: Mark
Feb 08, 2016
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Thank you Richard, yes we had are challenges but there in the end. Good luck in the future Mark....
Dec 22,2015
Minithumbup
By:
Dec 22,2015
1 people found
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dont believe this branch could be 21 out of 21! Claire was most helpful and patient at each stage of viewing process. Mark fielede a couple phone calls and ensured continuity but all credit to Claire. would def recommend. and without better knowledge would expect o use as and when selling....
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Nov 24,2015
Minithumbup
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Nov 24,2015
0 people found
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Buying a house through townends was a smooth process and no where near as stressful as expected being first time buyers! Claire was very helpful and helped us through the process...
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Nov 05,2015
Minithumbup
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Nov 05,2015
1 people found
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We got there in the end! Mark was helpful and supportive throughout the purchase - Thank you for all your help!...
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By: Mark
Nov 05, 2015
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Thank you Sarah and good luck in your new home, I wish you both all the best....
Oct 18,2015
Minithumbup
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Oct 18,2015
1 people found
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Mark was extremely helpful in getting us our house, he spent a long time talking to us about the area and answered all of our questions as thoroughly as he could and kept us up to date with progress even though it was a Friday evening. All in all, Mark made the experience a much easier one for us and nothing was too much bother for him. Would definitely reccomend Townends to friends and family looking to sell/buy....
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By: Mark
Oct 18, 2015
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Dear Amy & Sonny Thank you for you kind review and I look forward to handing you the keys on completion for the net part of your journey....
Oct 08,2015
Minithumbup
By:
Oct 08,2015
1 people found
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Mark is very passionate about the business he is in and has a very positive attitude . He knows everything about Englefield Green Village and this has obviously helped in getting viewings on our property, this has led to offers one of which we have accepted. Mark is very professional, personable, upfront, straight forward and does what he says he will do (and quickly). We also deal with Clare and she too is very approachable and knowledgeable. I can see the team work well together, have a hard...
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Comment on agent fees
Excellent rate for effort involved and great solicitors recommendation
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By: Mark
Oct 08, 2015
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Dear Katie & Alex Thank you for your kind review, it was a pleasure to deal with you both and I am glad that you were happy with the service we provided. I wish you all the best in the future and good luck with your new home. Mark....
Sep 02,2015
Minithumbup
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Sep 02,2015
0 people found
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Very pro-active and dynamic, received an offer on my property within 2 weeks of it going on sale and also great advice regarding the strategy to adopt....
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Sep 01,2015
Minithumbup
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Sep 01,2015
1 people found
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Both Mark and Claire were great in moving along the sale and dealing with a difficult tenant who was not moving out. Thank you Mark and Claire !!...
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Comment on agent fees
1per cent was a good rate but I had had Townends managing the rental property for 7 years which was not a good experience so felt that this rate in some way recompensed for previous difficulties.
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By: Mark
Oct 08, 2015
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Thank you Monica It was a challenge, but we got there in the end, so I am glad you were happy.....
Aug 31,2015
Minithumbup
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Aug 31,2015
1 people found
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I was very happy with both of the members of staff that helped me sell my property. They could not do enough for us .They got us a very good price for our property and made the stress of moving bearable. I WOULD RECOMMENDED THEM TO ANYBODY....
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By: Mark
Sep 21, 2015
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Thank you Julie I wish both and Alan all the best with your new life in Bristol, It was a pleasure to help you move.....
Aug 02,2015
Minithumbup
By:
Aug 02,2015
1 people found
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Mark and Claire were really proactive when a house we were interested in came back on to the market which allowed us to have a second chance of buying the house we really wanted. When there were a few problems mark was really good wiith his communications and liaison between us and the vendor which ensured we we all got what we wanted and the sale didn't fall through. Mark even told me to phone while he was on holiday if there were any problems. A really great team who genuinely want to please b...
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By: Mark
Oct 09, 2015
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Thank you Simon it was great to see you again after so many years. I wish you and your family all the best in your new home and hope to catch up soon.....
Jul 18,2015
Minithumbup
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Jul 18,2015
0 people found
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We have recently sold our property through Townends in Englefield Green and have been really impressed with the highly professional and efficient service we have received. Claire worked tirelessly on our behalf and was both professional and approachable, provided honest feedback on our viewings and was excellent at quickly resolving queries raised by other agents involved in our chain. We are very pleased with the high level of service we have received....
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Jul 18,2015
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Jul 18,2015
0 people found
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Having one main contact has been extremely helpful! My buyers have been very picky as my property was sold with tenants in situ. But Claire and her team were prompt and helpful. A very stressful process made as smooth as possible by the team. Thank you Tasha...
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Areas covered
  • TW20
  • Englefield Green, Ascot, Egham,
  • SL4
  • Old Windsor, Sunningdale,
  • SL5
  • Sunninghill, Virgina Water, Windlesham
  • GU20
  • GU25
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £190,000
  • Max: £2,880,000

Letting
  • Min: £0
  • Max: £380,000

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 2 13 2 22 2 33 0 3 1
Claire Carpenter Claire Carpenter
Senior Sales Negotiator
28 reviews

About Claire No description set View full profile
Mark Shepherd Mark Shepherd
Local Director
25 reviews

About Mark Having been born into a family of estate agents, I grew up in Englefield Green and have spent the last 35 years doing the job I love. I have now been with Townends over 12 years and enjoying been bac View full profile
Daniel Beresford Daniel Beresford
Sales Negotiator
4 reviews

About Daniel No description set View full profile
Tom Kerrane - no image available Tom Kerrane
Sales Manager
0 reviews

About Tom No description set View full profile

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Last updated at 11:42 AM 27/02/2015 by allAgents

Complaints Procedure

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Last updated at 11:42 AM 27/02/2015 by allAgents

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