• Eleanor Popham
    Eleanor Popham
  • Eve Keogh
    Eve Keogh
  • Daniella Rodrigues
    Daniella Rodrigues
  • claim your profile
    Rominder Virdi
  • claim your profile
    Matt Cockcroft
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

179 High Street Egham
Surrey
TW20 9EJ

01784 477 277

Sep 08,2016
Minithumbup
By:
Sep 08,2016
Featured Review
0 people found
this helpful
Danielle has been fantastic with renting my property. It had been on the market for over 1 week with another agency, she was very proactive and told me she could rent it within 24hrs. Danielle actually managed to rent it within 4hrs!!! The whole process was stress free and efficient. Thank you Daniella....
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What agent could do to change your mind?
I don't mind the initial fees - it's the expected cost of business but I think the follow on annual costs when the tenant is renewing are high since the effort to renew is minimal.
Comment on agent fees
I don't mind the initial fees - it's the expected cost of business but I think the follow on annual costs when the tenant is renewing are high since the effort to renew is minimal.
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
Featured Review
0 people found
this helpful
Despite some issues with the landlord, flat and some issues on my own end, Eleanor has been wonderful the entire time, easy to contact, with excellent speed of resolution and a great manner both on the telephone and through email....
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What agent could do to change your mind?
Fees were relatively expensive.
Comment on agent fees
Fees were relatively expensive.
Was this helpful? Yes
Aug 20,2016
Minithumbup
By:
Aug 20,2016
Featured Review
0 people found
this helpful
Bearing in mind that myself and none of the other tenants were around to discuss in person, the whole contract was completed over the phone and via email. Nevertheless, the whole process was efficient and stress free. Both Daniella and Eve were extremely helpful, quick to respond and organised which helped me secure a house for the duration of my Masters degree at very short notice....
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Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
Featured Review
0 people found
this helpful
Cody was extremely helpful and friendly - she (along with Matt) helped us find the perfect property for us in just 3 days! She has been easy to contact and responds very swiftly to emails and phone calls....
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Was this helpful? Yes
Jul 31,2016
Minithumbup
By:
Jul 31,2016
Featured Review
0 people found
this helpful
Daniella has been extremely helpful throughout the process of finding me a flat to rent in Egham. She was very quick to respond to all my emails and phone calls, making it easy for me to get this sorted fast as I needed to move in early September. She was very patient in explaining whatever information I needed even though I had to ask her a few things several times. We went to a few viewings yesterday and she managed to give me an idea of different types of properties within an hour or so, whil...
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
Sep 08,2016
Minithumbup
By:
Sep 08,2016
0 people found
this helpful
Danielle has been fantastic with renting my property. It had been on the market for over 1 week with another agency, she was very proactive and told me she could rent it within 24hrs. Danielle actually managed to rent it within 4hrs!!! The whole process was stress free and efficient. Thank you Daniella....
read full review
What agent could do to change your mind?
I don't mind the initial fees - it's the expected cost of business but I think the follow on annual costs when the tenant is renewing are high since the effort to renew is minimal.
Comment on agent fees
I don't mind the initial fees - it's the expected cost of business but I think the follow on annual costs when the tenant is renewing are high since the effort to renew is minimal.
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Despite some issues with the landlord, flat and some issues on my own end, Eleanor has been wonderful the entire time, easy to contact, with excellent speed of resolution and a great manner both on the telephone and through email....
read full review
What agent could do to change your mind?
Fees were relatively expensive.
Comment on agent fees
Fees were relatively expensive.
Was this helpful? Yes
Aug 20,2016
Minithumbup
By:
Aug 20,2016
0 people found
this helpful
Bearing in mind that myself and none of the other tenants were around to discuss in person, the whole contract was completed over the phone and via email. Nevertheless, the whole process was efficient and stress free. Both Daniella and Eve were extremely helpful, quick to respond and organised which helped me secure a house for the duration of my Masters degree at very short notice....
read full review
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Cody was extremely helpful and friendly - she (along with Matt) helped us find the perfect property for us in just 3 days! She has been easy to contact and responds very swiftly to emails and phone calls....
read full review
Was this helpful? Yes
Jul 31,2016
Minithumbup
By:
Jul 31,2016
0 people found
this helpful
Daniella has been extremely helpful throughout the process of finding me a flat to rent in Egham. She was very quick to respond to all my emails and phone calls, making it easy for me to get this sorted fast as I needed to move in early September. She was very patient in explaining whatever information I needed even though I had to ask her a few things several times. We went to a few viewings yesterday and she managed to give me an idea of different types of properties within an hour or so, whil...
read full review
What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
Jul 29,2016
Minithumbup
By:
Jul 29,2016
1 people found
this helpful
First of all, I'd like to thank Daniella for helping my family find a property. She is very efficient. I just sent an email to ask for more details about the property that I am interested. She phoned me in just 5 or 10 minutes after I sent the email. It's amazing..... We went to view the property next day and decided to take the house and then she helped us complete all the documents..... The most important thing is that during the whole process she is always nice and smiling........
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Was this helpful? Yes
Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
this helpful
I spoke with Daniella Rodrigues on the Wednesday morning , met her that afternoon , told her the house had been with another agent for 6 weeks with no movement , and challeneged her with finding tenants asap , within 24 hours she had 2 prospective tenants of the type i wanted ( family ) and signing with one now , I can"t thank her enough , very friendly but more importantly efficient....
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Was this helpful? Yes
Jul 26,2016
Minithumbup
By:
Jul 26,2016
1 people found
this helpful
Daniella has been the most helpful estate agent we spoke with after numerous calls to other estate agents. She took the time to walk through each property and showed me additional properties that had not been planned views which was extremely helpful in getting a feel for the properties on the market. Very quick to reply to emails and explained things very straight forward so they could be understood by non-estate agents....
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What agent could do to change your mind?
Holding Fee is quite expensive but it does come out of security deposit to be paid anyway. Admin fees and referencing is similar to what I have had in the past.
Comment on agent fees
Holding Fee is quite expensive but it does come out of security deposit to be paid anyway. Admin fees and referencing is similar to what I have had in the past.
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
1 people found
this helpful
Daniella was very friendly, helpful and extremely fast helping me to rent a flat for my daughter. She replied to my e-mails immediately and called me on the phone as much as needed. I contacted other agencies before that who haven't replied at all or it took them a lot of time....
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What agent could do to change your mind?
High
Comment on agent fees
High
Was this helpful? Yes
Jul 20,2016
Minithumbup
By:
Jul 20,2016
2 people found
this helpful
Daniella was very helpful and professional throughout the process of finding our new home. We were in an unusual situation because we had to look for a property while we were away. After giving Daniella a general description of what we wanted, she contacted us as soon as she viewed a property that may interest us. We had to trust her judgment and were very pleased, as she really understood what we were looking for. Daniella has shown to be a very adaptable and flexible agent and we are very happ...
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What agent could do to change your mind?
Her fees are good
Comment on agent fees
Her fees are good
Was this helpful? Yes
Jul 17,2016
Minithumbup
By:
Jul 17,2016
0 people found
this helpful
Daniel was professional throughout the whole renting process. The property he found for us met our needs and we are looking forward to moving in into this new cosy home....
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What agent could do to change your mind?
Quite high
Comment on agent fees
Quite high
Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
2 people found
this helpful
The representative for Townends for the viewing was punctual, smartly dressed and knowledgeable on all the properties shown. For the particular property in Old Windsor which was secured by her thorough and quick communication with the Lamdlord and competent negotiation on the price, provided the viewer with assurance that everything would be completed competently between all parties....
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Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
2 people found
this helpful
A big thanks to Louis Devins, and Ollie McHugh for their professional and dedicated work in the sale and completion of our properties. Their friendly, honest, and helpful approach was second to none I would recommend the team at Egham Townsends branch to anyone who is looking to buy a house in Egham or the surrounding area. Townsends also appointed a case adviser (Darren) who would kept us updated on the sale and purchase. His information was extreamly helpful though out the process and woul...
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Comment on agent fees
Good fees very competitive
Was this helpful? Yes
Jul 01,2016
Minithumbup
By:
Jul 01,2016
1 people found
this helpful
Excellent service by both Louis and Ollie. Louis always remained on top of things, and chased the seller and solicitors when necessary to ensure the sale went through quickly and efficiently. Ollie was more than happy to arrange second and even third viewings of the property! Both of them were so helpful and really professional throughout. I really cannot thank you both enough for all of your help and support....
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Was this helpful? Yes
Jun 30,2016
Minithumbup
By:
Jun 30,2016
2 people found
this helpful
Townends made selling my property so easy. As soon as I met Louis at the valuation stage, he made me feel confident and that he would have no trouble finding a buyer. Two days later and I'd accepted an offer I was really happy with. Louis kept me informed through the entire process, was incredibly professional and made everything straight forward from beginning to end. Can't recommend Louis and Townends enough....
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What agent could do to change your mind?
Townends really wanted my business and were confident they could deal with the sale quickly and easily. The fee reflected this.
Comment on agent fees
Townends really wanted my business and were confident they could deal with the sale quickly and easily. The fee reflected this.
Was this helpful? Yes
Jun 02,2016
Minithumbup
By:
Jun 02,2016
1 people found
this helpful
Townends is very Best. They always keep me updated. Katy showed us many properties and good advices. When we found the property, Eve is very helpful, she works after the office hours or even on holiday to answer questions and make sure I got things done. Highly Recommended!!...
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
Jun 01,2016
Minithumbup
By:
Jun 01,2016
1 people found
this helpful
Katy was very helpful in finding me accommodation within the egham/englefield green area in. Once we'd identified a property I was interested in and an offer was put in Katy constantly kept me in the loop and was instrumental in liaising with the landlord to get the property at a rate within my budget which I am really grateful for. She was also very accommodating in organising a 2nd viewing of the property. All in all I would highly recommend....
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What agent could do to change your mind?
They seem to be reasonable with the going rates.
Comment on agent fees
They seem to be reasonable with the going rates.
Was this helpful? Yes
May 31,2016
Minithumbup
By:
May 31,2016
1 people found
this helpful
Excellent service and kept updated throughout. Louis also kept ,'on top of things, and chased other side and solicitors when necessary. Same we didn't get quite the same service from the solicitors, you recommend where we were over charged! They did refund money after a phone call....
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What agent could do to change your mind?
Value for money.
Comment on agent fees
Value for money.
Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
0 people found
this helpful
Very helpful and professional with excellent inter personal skills and good product knowledge. Local knowledge and description of properties matched the actual dwelling....
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What agent could do to change your mind?
Seemed high
Comment on agent fees
Seemed high
Was this helpful? Yes
May 19,2016
Minithumbup
By:
May 19,2016
2 people found
this helpful
Louis was extremely helpful in assisting with our purchase. With a tenant in situ it required diplomacy and people skills which were well demonstrated. He linked with the letting dept to facilitate this purchase smoothly and to everybody's satisfaction including the vendor. He especially monitored and assisted in meeting the deadline to avoid additional stamp duty. To make sure that all went successfully he was often in the office after hours and once even on his day off. Very grateful for hi...
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Comment on agent fees
As a purchaser there were no fees involved
Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
0 people found
this helpful
I am moving to Egham and after a lot of research Townends has the best houses in relation to price and quality. I have seen a few flats and at the end I decided to go with them. Daniella was lovely, she took me in her car to see various properties and she explained really clear the payments, expenses and conditions of the houses. Katy and Lucinda have been very helpful through phone calls and emails and answering queries. The only complain is the reference process, I understand why is done, but ...
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Comment on agent fees
a bit too expensive
Was this helpful? Yes
May 17,2016
Minithumbup
By:
May 17,2016
1 people found
this helpful
Glad to have an opportunity to be a Townends customer, and Daniella who assisted me in finding this property was fantastic. She highlighted in clear the process in terms of payment, agreement and landlord's expectation. Would like to get associated with Townends again....
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What agent could do to change your mind?
good
Comment on agent fees
good
Was this helpful? Yes
May 03,2016
Minithumbup
By:
May 03,2016
1 people found
this helpful
Very friendly and professional. Accommodating to our particular needs, she managed to find us a property very quickly. She was very knowledgeable about the properties on offer also....
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Was this helpful? Yes
Apr 27,2016
Minithumbup
By:
Apr 27,2016
1 people found
this helpful
Excellent customer experience, great customer service. I asked for an honest service and this is what I received. Viewed 3 properties and the final flat was exactly what I was looking for....
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Was this helpful? Yes
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
Daniella as been brilliant throughout our search for new tenants for our two flats we found her hard working and always availlable to answer any questions and would recommend and use her in the future...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
I have been using Townends for 14 years to find tenants for two flats. They have always found tenants quickly, so I can count the void periods over the 14 year in days, not weeks or months. The quality of tenants they have found me has generally been good. Eve in particular is realistic and helpful in her recommendations for getting a good tenant at a good market price....
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What agent could do to change your mind?
Fees are fair in the current market
Comment on agent fees
Fees are fair in the current market
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
1 people found
this helpful
Emilio helped me a lot - he was not my first contact person in agency, but I reached him when my contact person didn't respond me for a while. When Emilio was included, all processes went faster. Definitely a person who I will contact in case I need help and he feels most reliable from all agency workers....
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What agent could do to change your mind?
I don't really know which agent got fees from me, because I worked with few of them while got to agreement, but in my opinion none of them helped me so good, that I had to pay 600 pounds. Unfortunately I had to wait for answers to my e-mails and nobody really wanted to help me with referencing.
Comment on agent fees
I don't really know which agent got fees from me, because I worked with few of them while got to agreement, but in my opinion none of them helped me so good, that I had to pay 600 pounds. Unfortunately I had to wait for answers to my e-mails and nobody really wanted to help me with referencing.
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
I am really happy that I registered in this agency. Daniella is the best agent which I met. She helps me found a beautiful house exacly where I want to find....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
1 people found
this helpful
Emilio Has help me to choose a proper property for rent. He is good for landlord as well as the tent. When I wanted to move earlier. He was the only one who helped me to do so. Other told me to wait or stick with conract, until I called him. He is kind and helpful....
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What agent could do to change your mind?
Fees are high.
Comment on agent fees
Fees are high.
Was this helpful? Yes
Apr 14,2016
Minithumbup
By:
Apr 14,2016
1 people found
this helpful
Very happy with the service provided by Daniella. She helped my partner and I find our dream home on the very first day we started viewing properties. She exceeded our expectations and we are extremely excited to move into our new place this week. Daniella has been very efficient and has helped us throughout the process with all our queries. Definitely will be recommending Daniella to friends and family in search of their dream home....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • Egham,
  • Runnymede,
  • Thorpe, Thorpe Lea
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
84% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £25,000
  • Max: £527,000

Letting
  • Min: £0
  • Max: £330,000

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 0 64 5 21 1 20 0 5 1
Eleanor Popham Eleanor Popham
Branch Coordinator
5 reviews

About Eleanor No description set View full profile
Eve Keogh Eve Keogh
Local Director
20 reviews

About Eve No description set View full profile
Daniella Rodrigues Daniella Rodrigues
Lettings Negotiator
16 reviews

About Daniella No description set View full profile
Rominder Virdi - upload your photo Rominder Virdi
Letting Negotiator
0 reviews

About Rominder No description set View full profile
Matt Cockcroft - upload your photo Matt Cockcroft
Trainee Sales Negotiator
0 reviews

About Matt No description set View full profile

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Fees

No fees set.
Last updated at 11:28 AM 26/02/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:28 AM 26/02/2015 by allAgents

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