• Mat Aeron-Thomas
    Mat Aeron-Thomas
  • Ivan Moreira
    Ivan Moreira
  • claim your profile
    Alexandra Crocker
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

364 Garratt Lane Earlsfield, London
Greater London
SW18 4ES

020 8946 7744

Jul 22,2016
Minithumbup
By:
Jul 22,2016
Featured Review
0 people found
this helpful
I am so pleased with the help that i have received with Sipho and Ivan. Great customer service and a good experience over all. Two thumbs up Townends! I will surely recommend you guys....
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Comment on agent fees
Agent fees was reasonable for the services that i have received.
Was this helpful? Yes
May 31,2016
Minithumbup
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May 31,2016
Featured Review
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Excellent work from Ryan, Ivan and Sipho. Honest, trustworthy and reliable. Would definitely recommend and use again. Fiona at Head Office was incompetent....
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Comment on agent fees
Higher than the other agents we had been speaking to.
Was this helpful? Yes
May 05,2016
Minithumbup
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May 05,2016
Featured Review
0 people found
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As a multi property landlord I have always been pleased with the help and services I have received from Townends for over 5 years. Ivan is extremely efficient, affable and approachable, I have always been delighted with the tenants he has found for my properties. Sipho has good local knowledge and an excellent understanding of the property landscape. I find both Sipho and Ivan invaluable sources of information and advice....
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Apr 30,2016
Minithumbup
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Apr 30,2016
Featured Review
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Great costumer service and a good experience overl all. Ivan was helpful and always available to give us necessary updates regarding the renting process, paper works and other important documents we needed to provide. He organised the whole process smoothly!...
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Comment on agent fees
Good
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Apr 21,2016
Minithumbup
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Apr 21,2016
Featured Review
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Ivan was as helpful as he could have been following our flat being trashed by the previous tenant - I think he learned quite a bit about Section 21 Notices! Following recovery of the flat, he was very efficient in selecting and obtaining new tenants and introducing them to us....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Jul 22,2016
Minithumbup
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Jul 22,2016
0 people found
this helpful
I am so pleased with the help that i have received with Sipho and Ivan. Great customer service and a good experience over all. Two thumbs up Townends! I will surely recommend you guys....
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Comment on agent fees
Agent fees was reasonable for the services that i have received.
Was this helpful? Yes
May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
Excellent work from Ryan, Ivan and Sipho. Honest, trustworthy and reliable. Would definitely recommend and use again. Fiona at Head Office was incompetent....
read full review
Comment on agent fees
Higher than the other agents we had been speaking to.
Was this helpful? Yes
May 05,2016
Minithumbup
By:
May 05,2016
0 people found
this helpful
As a multi property landlord I have always been pleased with the help and services I have received from Townends for over 5 years. Ivan is extremely efficient, affable and approachable, I have always been delighted with the tenants he has found for my properties. Sipho has good local knowledge and an excellent understanding of the property landscape. I find both Sipho and Ivan invaluable sources of information and advice....
read full review
Was this helpful? Yes
Apr 30,2016
Minithumbup
By:
Apr 30,2016
0 people found
this helpful
Great costumer service and a good experience overl all. Ivan was helpful and always available to give us necessary updates regarding the renting process, paper works and other important documents we needed to provide. He organised the whole process smoothly!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 21,2016
Minithumbup
By:
Apr 21,2016
0 people found
this helpful
Ivan was as helpful as he could have been following our flat being trashed by the previous tenant - I think he learned quite a bit about Section 21 Notices! Following recovery of the flat, he was very efficient in selecting and obtaining new tenants and introducing them to us....
read full review
Comment on agent fees
Acceptable
Was this helpful? Yes
Apr 13,2016
Minithumbup
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Apr 13,2016
0 people found
this helpful
Ivan was very professional and friendly and whats more he found tenants for my property very quickly. Thank you Ivan! Ryan was very attentive and made sure that tenants were suited to my needs. Miranda was also very professional and attentive. They all made life as a landlord that doesn't live in the area, trouble free....
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Comment on agent fees
Admin fees on top of agents fees seem a bit much but all agents charge them
Was this helpful? Yes
Apr 01,2016
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Apr 01,2016
2 people found
this helpful
This must be the least professional letting agency I have ever dealt with. It's a constant battle with the agents and their head office. Everything started when my flatmates and I were looking to rent a property. Roderick Allan was our agent and he took us to see the property. We couldn't go all together, so I had to go another day. Of course when I made an appointment with him to see the property, he was late for a good 20 minutes. I let it slip, as my friends were really impressed with the p...
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What agent could do to change your mind?
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Feb 19,2016
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Feb 19,2016
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I recently sold a flat I owned through Townsend's Earlsfield branch. My flat had previously been up for sale with one of the major estate agents who had proved to be useless pricing my flat far too high and them getting minimal viewers through the door. From the start Townends were realistic about the price advertised my property well and were able to get lots of people to view it hence a final sale....
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Comment on agent fees
Fees were very reasonable
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Oct 30,2015
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Oct 30,2015
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I had an offer accepted to buy a property in Earlsfield and only after my offer was accepted did they tell me the property had knotweed. This materially affected the value of the property yet, when they sent me the knotweed report to read, they attempted to provide their own analysis of it to downplay the issue (presumably thinking I wouldn't bother reading it and would be none the wiser that the knotweed was at Stage 4!!!!) It then became apparent that mortgage lenders won't lend on stage 4 kno...
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What agent could do to change your mind?
Be transparent about problems with the property and stop lying and misrepresenting the facts.
Was this helpful? Yes
By: Townends
Nov 02, 2015
We are sorry for your experience. We take all feedback very seriously and would like to do all we can to investigate the issues raised. In order to do this, please can we ask that you email info@townends.co.uk with your full name, and the full details of the issue, so that this can be investigates? Your feedback is very important to us. Many thanks.....
Sep 08,2015
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Sep 08,2015
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Abi supported us as 'new landlords', throughout the entire process of advertising and securing a reliable tenant for our home. She is approachable, patient and responsive to her clients - valuable skills to have and much appreciated by us! Would highly recommend for those new to letting......
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Aug 10,2015
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Aug 10,2015
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Abi is amazing, very helpful and with knowledge of the area. Helped secure a nice tenant, and i am very pleased with how quickly my property was rented out.There were some last minute changes to the tenancy agreement, which were dealt quickly and the result is a happy tenant and a happy landlord....
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Jul 02,2015
Minithumbup
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Jul 02,2015
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We used Abi as our sole agent to let our property. She was always punctual to meetings and very knowledgable about the market and what rent we could achieve. She was easily contactable and always made a point of accommodating our needs. I cannot recommend her enough as a lettings agent....
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Comment on agent fees
Abi's fees were highly competitive. Indeed they were the lowest compared to two other lettings agents we trialled. Low doesn't always necessarily mean best but in Abi's case we were not let down.
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Jul 02,2015
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Jul 02,2015
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Abigail was fantastic. She managed to secure a viewing for us at a time inconvenient to herself. She also conducted the viewing in a professional manner and was very knowledgeable in answering our many questions. We ended up putting in an offer for the property which Abi also helped guide is through in a helpful and efficient way. A very good experience....
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May 20,2015
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May 20,2015
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After having some very bad experiences with other agencies it has been a pleasure to meet and work with Eleanor. She has been professional, prompt, helpful and very much 'on the ball' ! Even when our first offer was not accepted she was quick to let us know and immediately offered more options for us to continue our search. We are looking forward to continuing to work with her and find our perfect flat!...
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Comment on agent fees
We have not paid any fees yet - they do seem a bit high, but we were told there is some room for negotiation on this.
Was this helpful? Yes
May 19,2015
Minithumbup
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May 19,2015
0 people found
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I have worked with a few letting agents since being in London but Kieran at Townends is by far the best. My girlfriend and I were in a bit of a quandary having been given unexpected notice on our property but within an hour of getting this I had spoken with Kieran who showed us round a property that day and confirmed our offer had been accepted within 24hours. His attention and professionalism afterwards (usually a time when some agents go missing) has been first-class and he has resolved any te...
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May 13,2015
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May 13,2015
0 people found
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Eleanor was very professiona and immaculately turned out. With a good knowledge and friendly approach I thoroughly enjoyed dealing with her....
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Comment on agent fees
Higher than acceptable.
Was this helpful? Yes
May 06,2015
Minithumbup
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May 06,2015
0 people found
this helpful
Kieran assisted in finding my partner and I a rental property in the Earlsfield area. During the search process he was highly proactive in arranging viewings when new properties came onto the market. He fully understood our needs and requirements and this resulted in us finding a property that exactly matched our criteria. He has also been very helpful with the administration process, ensuring all paperwork gets processed quickly and efficiently. I would highly recommend Kieran to friends an...
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Mar 20,2015
Minithumbup
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Mar 20,2015
0 people found
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Abi was very helpful as were the rest of the team at the Earlsfield branch. I felt really pleased with how quickly my property was rented out and felt supported and well informed throughout the process of getting new tenants. Thank you. Emma Cunniffe....
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May 22,2014
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May 22,2014
0 people found
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Alkesh was instrumental in valuing and then selling the property. He has been extremely helpful and has been there all the way; phoning updates, giving advice and being very kind and always pleasant through a rather stressful situation due entirely to the inefficiency of the solicitors and nothing to do with Townends. I would highly recommend Alkesh and Townends and wish them every success in the future....
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Apr 11,2014
Minithumbdown
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Apr 11,2014
0 people found
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Where do I start? Jon promised the world and DID NOT DELIVER ON ONE SINGLE THING!!! The property had gym access advertised. Jon had no idea about this, said he would find out and never did, despite me ringing him and persuing this information. He gave us incorrect move in dates initially. Then told of the different dates (which were mid-week) when I rung him to find out about the gym info. He didn\'t even ring me to tell me he had the dates wrong. I then asked if we could move in the following...
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What agent could do to change your mind?
Read the above story, it is self explanatory.
Was this helpful? Yes
Mar 04,2014
Minithumbup
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Mar 04,2014
0 people found
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Jon Chandler-Gray had an excellent knowledge of the market and clearly shines in an industry which is highly competitive, fast-moving and in my experience, liable to a cut-throat mentality from agents with less integrity as yourselves. He was extremely personable and went out of his way to help me in my search for a new home. His availability went beyond the expectation - he was available on text/mobile after hours and on Sunday when I wanted his opinion on my property search. I would have...
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Was this helpful? Yes
Feb 10,2014
Minithumbup
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Feb 10,2014
0 people found
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Jon and Rebecca were both very helpful and easy to work with, they also were flexible with fees when we explained that we had another agent that was cheaper. They answered or returned calls and emails very promptly. We had a few problems with their referencing agent Homelet who were less than clear on requirements for a guarantor (I would ask Homelet to clarify exact wages needed and methods of proving employment available to save vast amounts of time and energy). However, I have to say that th...
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Feb 04,2014
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Feb 04,2014
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Nash went out of his way to help me in all aspects of a difficult sale. Polite, direct and friendly as well as super well-informed, Nash was an island of sanity during a time of dealing with some impossible buyers and avoidant council staff. Without his input, my sale would not have gone through before Christmas. I whole-heartedly recommend him as a sales agent....
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Feb 04,2014
Minithumbup
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Feb 04,2014
0 people found
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Rebecca and Jon were both so helpful and did everything they could to help us find our first flat in a very competitive area. Huge Thanks...
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Jan 30,2014
Minithumbup
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Jan 30,2014
0 people found
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From the beginning of our search for a property Rebecca has been incredibly helpful. When we put an offer on the first house she did all she could to get it accepted and keep us informed. Despite us not getting it she was still positive we would find somewhere. Keeping us in mind, as soon as Fieldview became available I received a phone call and two emails from Rebecca asking if I wanted to view it. Rebecca and her manager also amazingly offered to not charge us Admin fees and worked tirelessly ...
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Was this helpful? Yes
Dec 11,2013
Minithumbup
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Dec 11,2013
0 people found
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We used Townends to find a new tenant for our property which had been left in an awful state by a previous tenant whom we had to evict for non-payment of rent and other transgressions of the lease . We were feeling a bit vulnerable as it had been our first bad experience as Landlords. Jon, Daniel, Sam and Rebecca at Townends were all outstanding in their dealings with us, showing diligence, sensitivity, professionalism and speed in finding us a new tenant in less than 3 weeks from engaging them,...
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Dec 08,2013
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Dec 08,2013
0 people found
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Nash has been proactive and competent from start to finish and I wouldn\'t hesitate to recommend him. We have now just exchanged contracts and Nash was professional and persistent throughout; staying in close contact with all parties. I liked Nash from first phone call I made in (he rescued me from another agent who was clearly working for a seller who was never going to buy and strung me along for months); Nash had an offer £15k higher than my previous one within one WEEK and now we have excha...
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Dec 03,2013
Minithumbup
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Dec 03,2013
0 people found
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Nash has been extremely helpful and professional throughout the whole sale from beginning to end, and beyond. His professionalism, dedication and commitment has made the sale process to go smoothly, fast and easy. Nash is still offering help now even when the sale has been completed and he insisted offering help and taking us to the property as many times as needed so we could arrange labour for works even before completion. Not only he was helpful within his sales department, but also helpful o...
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Oct 11,2013
Minithumbup
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Oct 11,2013
0 people found
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Nash and his team at Townends have an excellent network from which they got me the best offer for my property- better than other agencies who were marketing the property simultaneously. They are thorough professionals who work with their client\'s interests in mind, communicate very well and do not mind going the extra length to help them- even when it is not one of their job requirements. Thanks for a wonderful experience- selling our property....
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May 30,2013
Minithumbup
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May 30,2013
0 people found
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We would highly recommend Nick and his team at the Earlsfield branch. They were very welcomingand enthusiastic about sellng the property which they did very quickly and above the asking price!!...
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Was this helpful? Yes
Areas covered
  • Earlsfield, Southfields, Tooting,
  • SW11
  • Wandsworth, Wandsworth Common,
  • SW17
  • Wimbledon
  • SW18
  • SW19
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
78% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £525,000
  • Max: £525,000

Letting
  • Min: £1,300
  • Max: £1,625



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 1 27 2 12 0 5 0 0 1

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Fees

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Created at 11:42 AM 27/02/2015. Last updated at 11:42 AM 27/02/2015 by allAgents


Mat Aeron-Thomas Mat Aeron-Thomas
Sales Negotiator
0 reviews

About Mat No description set View full profile
Ivan Moreira Ivan Moreira
Lettings Negotiator
5 reviews

About Ivan No description set View full profile
Alexandra Crocker - upload your photo Alexandra Crocker
Marketing Manager (Lettings)
0 reviews

About Alexandra No description set View full profile

Complaints Procedure

No procedure set.
Created at 11:07 AM 26/02/2015. Last updated at 11:42 AM 27/02/2015 by allAgents


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