• Robert McPeake
    Robert McPeake
  • Morgan Senior
    Morgan Senior
  • upload your photo
    Mohamed Wais
  • Mercedes Brown
    Mercedes Brown
  • upload your photo
    Hassain Mohmood
  • Zuzanna Pilarczyk
    Zuzanna Pilarczyk
  • Tyana Martyn-Willis
    Tyana Martyn-Willis
Welcome to Townends Estate Agents, Ealing. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include Ealing, Ealing Common, Acton, Gunnersbury and West Ealing. Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services i Read full description...nclude: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance. Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Ealing and the surrounding areas, means we’re perfectly placed to sell or let your property.
Townends

41 The Broadway Ealing, London
Greater London
W5 2NP

020 8579 9282

Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
The agent was proactive and forthcoming toward my needs and demands offering solutions to my situation. She was also answering my questions regarding the rent. However, the breakdown of the money needed to pay upfront could have been explained more clearly and in more professional manner. In overall, I was very satisfied with the agent services....
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Comment on agent fees
Fees should be lower.
Was this helpful? Yes
Feb 25,2017
Minithumbdown
By:
Feb 25,2017
0 people found
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I am a portfolio landlord and used Townends Ealing branch for the first time, following a disappointment from another local agent. Robert and Zuzanna were relentless in finding a suitable tenant and ensuring a successful completion, supported by an efficient admin all within a week! Having been a landlord for 25 years all I can say is that this team is one of the best I have experienced....
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Comment on agent fees
Robert is approachable and competitive. The fees were as agreed with no shocks and surprises.
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Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
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Robert was persistent and managed to secure a corporate tenant for us at a good rate despite facing challenging relocation agent demands....
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Comment on agent fees
Fair
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Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
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The staff and their colleagues arranging lettings always take care to find good tenants and manage the process very well....
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Comment on agent fees
Very competitive and reasonable
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Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
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I instructed Robert at the end of last year, and his team worked hard and fast to find me suitable tenants. I have worked with him before and have appreciated his straight-talking advice. He doesn't lure you in with false promises. He understands the market and advises you accordingly. I would unquestionably instruct Robert again....
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Comment on agent fees
The fees were competitive.
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Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
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Mohamed was great, showing us a wide variety of properties. Afterwards we struggled a bit to decide which type of property we most wanted, but as soon as we'd decided, placing an offer and getting the paperwork sorted with Robert was a breeze....
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Jan 09,2017
Minithumbup
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Jan 09,2017
0 people found
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It is lovely to deal with Robert in Townends agency in Ealing. Robert is very professional and helpful, he assisted me and followed my case , although it was a bit complicated .He cares about the well-being of his clients and is always ready to give you the good advices!...
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Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
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Robert and Aaron showed me just the right flat - the first flat I saw with them - saving me tons of time and stress! They really listened to my needs and then negotiated an excellent rent for me - quite a bit lower than what I was expecting! I'll definitely use them next year when I start looking for a place to buy....
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Comment on agent fees
Reasonable, they saved me so much time and stress.
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
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Selling own flat and purchasing another property while taking care of two kids at the same time, it is a real challenge and can be quite stressful. Morgan from Ealing Broadway office was very helpful through all process, which hopefully will have happy end. :) We sell our flat and buy another property with Townends. Morgan is very professional, nice dzentelman with easy going approach to the business. He always reacts and responds to me quickly, kind of thing I expect from agent. He deals wit...
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Comment on agent fees
I did manage to negotiate the Agent's Fee, so very happy about that.
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Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
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It was a Very Good Experience dealing with the letting team Ealing Broadway Branch, specially with the Senior Coordinate Aaron Potter, who was very understanding with ours needs and very friendly and kind. We will highly recommend him to ours friend and we will contact him again in the future if we need it....
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Comment on agent fees
Excellent
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
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Robert is very professional and courteous. He treated my property like it was his own and helped me overcome last minute obstacles, effortlessly. He is a credit to your company and I would definitely recommend him to other prospective landlords....
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Comment on agent fees
The fees were fair.
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
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Morgan is a professional senior negotiator and we were really happy about his dealings with the vendors. As buyers, we felt supported and rightly advised through the process. He is obviously very passionate about his job and is a keen realtor....
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Comment on agent fees
We did not have to pay any fees as buyers.
Was this helpful? Yes
Nov 20,2016
Minithumbup
By:
Nov 20,2016
0 people found
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I approached Townends Ealing to find an accomodation to rent. Robert was extremely helpful in all the stages of my search, he managed to find a suitable studio for me in a very short time, arranged multiple viewings and helped me greatly in writing down the offer to the landlord. After the offer was accepted, he always promptly responded to my doubts and questions. He was greatly helpful, especially because this was my first flat-hunt in London. He never left me alone on this, and I have really ...
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Comment on agent fees
It is very difficult for me to accept the fact that I have to pay for the referencing on myself. Apart from this, fees were high but lower with respect to other agencies I visited.
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
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Chris was excellent from start to finish on the sale of our flat. Very good advice on marketing and pricing. Then worked very hard once a buyer was found to keep the transaction on track when there were difficulties created by the buyer and their inefficient solicitors. Thank you!...
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Comment on agent fees
Fair - and they certainly earned them.
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Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
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Moving house and finding the right property is a really stressful thing. I was very impressed with the service I received from Morgan and Chris at Townends Ealing Broadway. They were able to quickly get us into the property we wanted to see. They were very knowledgeable about the property and the local area and were able to answer all of our questions. They had some really helpful suggestions about potential changes and modifications we could make to the property. They knew the vendor well w...
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Comment on agent fees
Average
Was this helpful? Yes
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
Front office team in Ealing is great. Always tries very hard on behalf of landlord, and keeps landlord updated with ongoings....
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Comment on agent fees
Competitve
Was this helpful? Yes
Oct 16,2016
Minithumbup
By:
Oct 16,2016
0 people found
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Very confident and quick responses.Accurate Assessments of Market Value,easy to contact &Professional behaviour. well informed and friendly team who all appeared to be aware of the progress of the letting...
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Oct 15,2016
Minithumbup
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Oct 15,2016
0 people found
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The business is carried in a friendly way. They are not forceful. Able to understand the Landlords needs and offer help....
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Comment on agent fees
I have been with other agents. Their fees & charges have pushed me out. I have found Townends fees and charges to be reasonable and will not go back to the other agent.
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Oct 15,2016
Minithumbup
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Oct 15,2016
0 people found
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Great support through all of our move and kept us well infromed throughout. Aaron was particularly great with us! Would highly recommend renting through townends...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
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Robert was my first point of contact and showed me around the property for the first viewing. He was helpful and answered any queries I had. From that point on I was dealing with Aaron; he dealt with the second viewing, offer process and referencing. He consistently kept us updated on the progress of our application and kept the momentum on the whole process going. Both Robert and Aaron were extremely accommodating with regards to viewings; they were quick to confirm viewings and perfectly pun...
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Oct 03,2016
Minithumbup
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Oct 03,2016
0 people found
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Aaron at Townends made the letting process very easy for me. The viewing was efficient but gave me all of the information I needed to decide to let the apartment. The initial paperwork was explained thoroughly and completed quickly....
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Comment on agent fees
No comment
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Sep 23,2016
Minithumbup
By:
Sep 23,2016
0 people found
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Recently moved out from a property letted by Townends and found the service to be very smooth and helpful, especially compared to the letting agent of my new property who has been much less than helpful....
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Sep 23,2016
Minithumbup
By:
Sep 23,2016
0 people found
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Brilliant service from Fesial, he really listened to what we where looking for to rent unlike other estate agents. Even on day of moving in he helped with an issue of my bed being delivered, would highly recommended....
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Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
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Overall a very good experience for me. All meetings and viewings arranged quickly, paperwork and admin work done very efficiently. Also, Feisal kept in touch throughout the process to give updates and answer any question....
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Comment on agent fees
I would say fees are rather high.
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Brilliant comms. Robert and Aaron kept me informed throughout the viewings and negotiation. Can't remember the name of the staff member who came to photograph the flat - he was brilliant in his efforts to ensure the photos displayed well. Very pleased....
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Comment on agent fees
Fair.
Was this helpful? Yes
Sep 05,2016
Minithumbup
By:
Sep 05,2016
1 people found
this helpful
Very professional. Pulled out all the stops to market my property, which was rented immediately. Excellent service. I highly recommend Townends. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
We sold our home in West Ealing through Townends. We found the service to be very good and would recommend it to future sellers/buyers....
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Aug 27,2016
Minithumbup
By:
Aug 27,2016
0 people found
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Chris did an excellent job during the process of us buying a property in Ealing. There were quite a few delays and changes along the way and Chris did an amazing job of keeping the puchase on track and making sure I was kept up to date at all times. I'm not sure this purchase would have gone through without Chris's determination and tenacity. Chris is also very polite and personable and kept his calm throughout the process even when my husband and I threw a spanner in the works!...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
Great front-office team at Ealing branch. Efficient and accommodating. Keeps us informed of progress regularly with viewing / letting progress....
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Comment on agent fees
Competitive for new clients; exisitng landlords however should check their rates compared to market rates.
Was this helpful? Yes
Aug 12,2016
Minithumbdown
By:
Aug 12,2016
0 people found
this helpful
We were almost left on the street. I would recommend avoiding this agency that has an amount of liars working within the company, however most of London estate agents are the same. Me and 3 of my friends were about to rent their property. We had put an offer on the property which was accepted. They were dealing with us for about a week and a half and everything was going smoothly, we also signed a pre-contract. We passed the referencing and were instructed on how much we had to pay to move in. ...
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Comment on agent fees
They were overpriced.
Was this helpful? Yes
Areas covered
  • W3
  • Ealing, Ealing Common, Acton,
  • W5
  • Gunnersbury,
  • W7
  • West Ealing
  • W13
  • NW10
  • UB6
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 98% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£300,000
  • Max: Β£930,000

Letting
  • Min: Β£0
  • Max: Β£0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
41 2 57 6 20 1 15 0 3 0
Robert McPeake Robert McPeake
Lettings Manager
57 reviews

About Robert Taken up the reigns at our Ealing branch since the summer of 2013. As i am a local boy, i have reveled in my home surroundings building and enhancing customer relations where and whenever i can. Long View full profile
Morgan Senior Morgan Senior
Senior Sales Negotiator
41 reviews

About Morgan At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile
Mohamed Wais - no image available Mohamed Wais
Lettings Negotiator
1 reviews

About Mohamed At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile
Mercedes Brown Mercedes Brown
Branch Coordinator
0 reviews

About Mercedes Branch Co-ordinators are the heart of every branch. We ensure the smooth running of all branch processes and daily duties as well as acting as a first point of contact for all customers. We ensure the View full profile
Hassain Mohmood - no image available Hassain Mohmood
Senior Sales Negotiator
0 reviews

About Hassain No description set View full profile
Zuzanna Pilarczyk Zuzanna Pilarczyk
Lettings Negotiator
2 reviews

About Zuzanna At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile
Tyana Martyn-Willis Tyana Martyn-Willis
Trainee Lettings Negotiator
0 reviews

About Tyana At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile

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Last updated at 4:31 PM 13/03/2017 by allAgents

Complaints Procedure

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Last updated at 4:31 PM 13/03/2017 by allAgents

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