• Chris Gann
    Chris Gann
  • Robert McPeake
    Robert McPeake
  • Morgan Senior
    Morgan Senior
  • Aaron Potter
    Aaron Potter
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    Morgan Senior
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    Tom Kerrane
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

41 The Broadway Ealing, London
Greater London
W5 2NP

020 8579 9282

Nov 28,2016
Minithumbup
By:
Nov 28,2016
Featured Review
0 people found
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Selling own flat and purchasing another property while taking care of two kids at the same time, it is a real challenge and can be quite stressful. Morgan from Ealing Broadway office was very helpful through all process, which hopefully will have happy end. :) We sell our flat and buy another property with Townends. Morgan is very professional, nice dzentelman with easy going approach to the business. He always reacts and responds to me quickly, kind of thing I expect from agent. He deals wit...
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Comment on agent fees
I did manage to negotiate the Agent's Fee, so very happy about that.
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Nov 27,2016
Minithumbup
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Nov 27,2016
Featured Review
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It was a Very Good Experience dealing with the letting team Ealing Broadway Branch, specially with the Senior Coordinate Aaron Potter, who was very understanding with ours needs and very friendly and kind. We will highly recommend him to ours friend and we will contact him again in the future if we need it....
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Comment on agent fees
Excellent
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Nov 21,2016
Minithumbup
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Nov 21,2016
Featured Review
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Robert is very professional and courteous. He treated my property like it was his own and helped me overcome last minute obstacles, effortlessly. He is a credit to your company and I would definitely recommend him to other prospective landlords....
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Comment on agent fees
The fees were fair.
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Nov 21,2016
Minithumbup
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Nov 21,2016
Featured Review
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Morgan is a professional senior negotiator and we were really happy about his dealings with the vendors. As buyers, we felt supported and rightly advised through the process. He is obviously very passionate about his job and is a keen realtor....
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Comment on agent fees
We did not have to pay any fees as buyers.
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Nov 20,2016
Minithumbup
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Nov 20,2016
Featured Review
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I approached Townends Ealing to find an accomodation to rent. Robert was extremely helpful in all the stages of my search, he managed to find a suitable studio for me in a very short time, arranged multiple viewings and helped me greatly in writing down the offer to the landlord. After the offer was accepted, he always promptly responded to my doubts and questions. He was greatly helpful, especially because this was my first flat-hunt in London. He never left me alone on this, and I have really ...
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Comment on agent fees
It is very difficult for me to accept the fact that I have to pay for the referencing on myself. Apart from this, fees were high but lower with respect to other agencies I visited.
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Nov 09,2016
Minithumbup
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Nov 09,2016
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Chris was excellent from start to finish on the sale of our flat. Very good advice on marketing and pricing. Then worked very hard once a buyer was found to keep the transaction on track when there were difficulties created by the buyer and their inefficient solicitors. Thank you!...
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Comment on agent fees
Fair - and they certainly earned them.
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Oct 26,2016
Minithumbup
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Oct 26,2016
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Moving house and finding the right property is a really stressful thing. I was very impressed with the service I received from Morgan and Chris at Townends Ealing Broadway. They were able to quickly get us into the property we wanted to see. They were very knowledgeable about the property and the local area and were able to answer all of our questions. They had some really helpful suggestions about potential changes and modifications we could make to the property. They knew the vendor well w...
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Comment on agent fees
Average
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Oct 24,2016
Minithumbup
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Oct 24,2016
0 people found
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Front office team in Ealing is great. Always tries very hard on behalf of landlord, and keeps landlord updated with ongoings....
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Comment on agent fees
Competitve
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Oct 16,2016
Minithumbup
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Oct 16,2016
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Very confident and quick responses.Accurate Assessments of Market Value,easy to contact &Professional behaviour. well informed and friendly team who all appeared to be aware of the progress of the letting...
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Oct 15,2016
Minithumbup
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Oct 15,2016
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The business is carried in a friendly way. They are not forceful. Able to understand the Landlords needs and offer help....
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Comment on agent fees
I have been with other agents. Their fees & charges have pushed me out. I have found Townends fees and charges to be reasonable and will not go back to the other agent.
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Oct 15,2016
Minithumbup
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Oct 15,2016
0 people found
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Great support through all of our move and kept us well infromed throughout. Aaron was particularly great with us! Would highly recommend renting through townends...
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Comment on agent fees
Good
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Oct 03,2016
Minithumbup
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Oct 03,2016
0 people found
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Robert was my first point of contact and showed me around the property for the first viewing. He was helpful and answered any queries I had. From that point on I was dealing with Aaron; he dealt with the second viewing, offer process and referencing. He consistently kept us updated on the progress of our application and kept the momentum on the whole process going. Both Robert and Aaron were extremely accommodating with regards to viewings; they were quick to confirm viewings and perfectly pun...
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Oct 03,2016
Minithumbup
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Oct 03,2016
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Aaron at Townends made the letting process very easy for me. The viewing was efficient but gave me all of the information I needed to decide to let the apartment. The initial paperwork was explained thoroughly and completed quickly....
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Comment on agent fees
No comment
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Sep 23,2016
Minithumbup
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Sep 23,2016
0 people found
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Recently moved out from a property letted by Townends and found the service to be very smooth and helpful, especially compared to the letting agent of my new property who has been much less than helpful....
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Sep 23,2016
Minithumbup
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Sep 23,2016
0 people found
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Brilliant service from Fesial, he really listened to what we where looking for to rent unlike other estate agents. Even on day of moving in he helped with an issue of my bed being delivered, would highly recommended....
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Sep 21,2016
Minithumbup
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Sep 21,2016
0 people found
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Overall a very good experience for me. All meetings and viewings arranged quickly, paperwork and admin work done very efficiently. Also, Feisal kept in touch throughout the process to give updates and answer any question....
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Comment on agent fees
I would say fees are rather high.
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Sep 12,2016
Minithumbup
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Sep 12,2016
0 people found
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Brilliant comms. Robert and Aaron kept me informed throughout the viewings and negotiation. Can't remember the name of the staff member who came to photograph the flat - he was brilliant in his efforts to ensure the photos displayed well. Very pleased....
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Comment on agent fees
Fair.
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Sep 05,2016
Minithumbup
By:
Sep 05,2016
1 people found
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Very professional. Pulled out all the stops to market my property, which was rented immediately. Excellent service. I highly recommend Townends. Thank you....
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Comment on agent fees
Good
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Aug 31,2016
Minithumbup
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Aug 31,2016
0 people found
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We sold our home in West Ealing through Townends. We found the service to be very good and would recommend it to future sellers/buyers....
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Aug 27,2016
Minithumbup
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Aug 27,2016
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Chris did an excellent job during the process of us buying a property in Ealing. There were quite a few delays and changes along the way and Chris did an amazing job of keeping the puchase on track and making sure I was kept up to date at all times. I'm not sure this purchase would have gone through without Chris's determination and tenacity. Chris is also very polite and personable and kept his calm throughout the process even when my husband and I threw a spanner in the works!...
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Comment on agent fees
N/A
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Aug 15,2016
Minithumbup
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Aug 15,2016
0 people found
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Great front-office team at Ealing branch. Efficient and accommodating. Keeps us informed of progress regularly with viewing / letting progress....
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Comment on agent fees
Competitive for new clients; exisitng landlords however should check their rates compared to market rates.
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Aug 12,2016
Minithumbdown
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Aug 12,2016
0 people found
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We were almost left on the street. I would recommend avoiding this agency that has an amount of liars working within the company, however most of London estate agents are the same. Me and 3 of my friends were about to rent their property. We had put an offer on the property which was accepted. They were dealing with us for about a week and a half and everything was going smoothly, we also signed a pre-contract. We passed the referencing and were instructed on how much we had to pay to move in. ...
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Comment on agent fees
They were overpriced.
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Jul 29,2016
Minithumbup
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Jul 29,2016
0 people found
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Chris and his team did a great job by finding a buyer for my flat very quickly and then supporting both the buyer and I through the sales process. I was concerned that the calamity if Brexit would cause problems but Chris and Maxine sympathetically and effectively supported all parties through to successful exchange. I am tremendously grateful for their help!!...
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Comment on agent fees
The fees were very reasonable given the professional and diligent service.
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Jul 19,2016
Minithumbup
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Jul 19,2016
0 people found
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Aaron took over our search for a flat at a very difficult time, with deals falling through all around us. He found the right property at the right moment and somehow we overcame all the barriers that arose and the flat was ours!! Aaron was outstanding in his willingness to help and to do whatever was needed to make sure that we actually got the keys! I have no words string enough to recommend him as an agent and now as a friend....
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Comment on agent fees
NA
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Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
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Charlie was a real pleasure to deal with during my flat purchase. He was extremely professional at all times and my frequent return visit requests was never too much trouble!...
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Comment on agent fees
N/A
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Jun 29,2016
Minithumbup
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Jun 29,2016
0 people found
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Great team. Within one day they helped us to view the property, make a successful offer and begin paperwork. We were kept informed throughout the negations and were not messed around...
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Comment on agent fees
fees - ‚£480 more expensive than Belfast, but thats London!
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Jun 29,2016
Minithumbup
By:
Jun 29,2016
0 people found
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Both Aaron and Chris acted as a team and in an extremely professional way that concluded in a fast and successful agreement. They met my highest expectations!...
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May 17,2016
Minithumbup
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May 17,2016
0 people found
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We let an apartment using Chris and Aaron. Both acted in an efficient and professional way. Chris gave good advice, particularly about dual agency, which with hindsight he was absolutely correct about. They also found professional tenants in a timely manner. The ethos at this branch generally is excellent, with all staff members, be it sales and lettings happy to help out. We are often busy and Chris and his team have been extremely helpful in being around to take a delivery, let the odd workman...
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Comment on agent fees
They work hard to ensure they are competitive. We found their written words and photography excellent. Unusually, they are able to sell the merits of a property, rather than merely allowing the prospective tenant to wonder aimlessly. They are focused on ensuring the tenant gets what they are looking for and ensuring the owner gets a decent tenant.
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May 09,2016
Minithumbup
By:
May 09,2016
0 people found
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Extremely helpful in both the bidding process and in the run up to completion. Good level of contact, very professional....
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May 03,2016
Minithumbup
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May 03,2016
0 people found
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Fantastic customer service from Hisham! So friendly, approachable and relaxed. From start to finish he put us at ease, calmed us and made the whole process much less stressful....
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Apr 28,2016
Minithumbup
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Apr 28,2016
0 people found
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Chris was really good to deal with. He always listened and showed empathy, is an optimist, always found our common ground and managed to negotiate buyer and seller to a common ground. He also works really hard. A good representative of his profession....
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Comment on agent fees
Good
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Apr 28,2016
Minithumbup
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Apr 28,2016
0 people found
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Chris, Charlie and the team were excellent throughout the sale. They were upfront about all aspects of the sale and kept me in the loop throughout. Chris achieved a sale quickly and was very diligent in getting the right deal for us. Once the sale was under way, Townends head office chased up the solicitors and ensured a smooth exchange. I would highly recommend Townends....
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Comment on agent fees
Good. Townends were willing to negotiate on their fee, and although not the cheapest, their service was excellent value for money.
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Apr 20,2016
Minithumbup
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Apr 20,2016
0 people found
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Chris is very professional when dealing with our purchase of new flat, always very responsive and taking up resposibility, never say no to customer's request. I would definitely recommend him for the sales agent,...
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Comment on agent fees
Good
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Apr 19,2016
Minithumbup
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Apr 19,2016
0 people found
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Agents listen to our expectation and showed us what we were looking for, also spent time for negotiation and getting the contract signed....
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Apr 19,2016
Minithumbup
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Apr 19,2016
0 people found
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Aaron was very friendly, professional and helpful; making everything as easy to follow and understand as possible. We appreciated his honesty and straight forward approach....
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Comment on agent fees
Very reasonable.
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Areas covered
  • W3
  • Ealing, Ealing Common, Acton,
  • W5
  • Gunnersbury,
  • W7
  • West Ealing
  • W13
  • NW10
  • UB6
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 98% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £300,000
  • Max: £930,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
38 1 53 6 20 1 15 0 3 0
Chris Gann Chris Gann
Sales Manager
47 reviews

About Chris No description set View full profile
Robert McPeake Robert McPeake
Lettings Manager
49 reviews

About Robert Taken up the reigns at our Ealing branch since the summer of 2013. As i am a local boy, i have reveled in my home surroundings building and enhancing customer relations where and whenever i can. Long View full profile
Morgan Senior Morgan Senior
Sales Negotiator
41 reviews

About Morgan . View full profile
Aaron Potter Aaron Potter
Senior Lettings Negotiator
24 reviews

About Aaron No description set View full profile
Morgan Senior Morgan Senior
Sales Negotiator
0 reviews

About Morgan No description set View full profile
Tom Kerrane - no image available Tom Kerrane
Sales Manager
0 reviews

About Tom No description set View full profile

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Fees

No fees set.
Last updated at 11:41 AM 27/02/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:41 AM 27/02/2015 by allAgents

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