• Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Colin Fosu
    Colin Fosu
  • Rhiana Harris
    Rhiana Harris
  • Darren Lowles
    Darren Lowles
  • claim your profile
    Matthew Staples
  • claim your profile
    Shyanne Farquarson
  • Tisharn Gordon Josephs
    Tisharn Gordon Josephs
  • upload your photo
    Lee Glome
  • upload your photo
    Adeyna McKinley-Waithe
Welcome to Townends Estate Agents, Croydon. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant. Areas we cover include Central Croydon and the surrounding areas. Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residen Read full description...tial sales, lettings and management, mortgages, conveyancing, surveying and property maintenance. Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Croydon and the surrounding areas, means we’re perfectly placed to sell or let your property.
Townends

83-85 High Street Croydon
Surrey
CR0 1QF

020 8680 8585
May 05,2017
Minithumbup
Diane Armstrong
By: 'Mr Alastair Williams'
May 05,2017
0 people found
this helpful
I approached Diane to find me a tenant for my flat in The Exchange, Croydon. Within a short period they were successful and provided excellent feedback throughout the process while informing me of the current state of the market and most appropriate rent to seek....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 28,2017
Minithumbup
Mohammad Islam
By: 'Fred'
Mar 28,2017
2 people found
this helpful
Thank you Mo for supporting us and not letting us down during our property search. You were patient and worked with our specification towards a perfect home for us....
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Comment on agent fees
Good
Was this helpful? Yes
By: Haseeb
Jul 21, 2017
View all comments (1)
Thank you very much Mr Mohammad for helping us out in finding right property and made things easy for us to move in. Cheers ...
Dec 02,2016
Minithumbup
Mohammad Islam
By: 'Isis'
Dec 02,2016
2 people found
this helpful
Mohammed does understand that tenant and landlord needs are different and he knows how to conduct this relationship to a successful business. From the tenant side, I`m pleased about the way he provided me support....
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Comment on agent fees
At last minute my rent went up and my contract changed. I didn`t like that some people at the Agent stated a clear position on the Landlord`s side, when they should be neutral. If it wasn`t for Mohammed and my urgency to move, I would have cancelled the business.
Was this helpful? Yes
Dec 01,2016
Minithumbup
Diane Armstrong
Colin Fosu
By: 'Freddie'
Dec 01,2016
0 people found
this helpful
From the moment I walked in I knew that Diane and Colin would be the ones to find us the right tenants for our property. The quality service that we received was by far the best we have experienced when dealing with quite a number of other Estate Agents. Courteous and Professional, Diane and Colin made a lot of Extra effort to help keep a check on progress of the apartment before the Tenant actually moved in. Their service with a smile is truly appreciated and we look forward to continuing wi...
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Comment on agent fees
Extremely reasonable when compared to other agents we are using at the moment.
Was this helpful? Yes
Nov 22,2016
Minithumbup
Diane Armstrong
By: 'Chrissie'
Nov 22,2016
1 people found
this helpful
Diane is very efficient and made our application very smoothly and quickly. She helped us in many ways. I can't thank her enough....
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Comment on agent fees
Fees are fair.
Was this helpful? Yes
Oct 16,2016
Minithumbup
Diane Armstrong
By: 'Yolanda'
Oct 16,2016
2 people found
this helpful
Diane is very professional and at the same time extremely kind and nice to deal with. She does everything quick and easy for me and they always finds very good tenants. She fulfils all her promises and I can rest in peace because I know she is doing the best job. I had many visits with no disruption for me. I highly recommend Diane....
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Comment on agent fees
The fees are good for the service provided
Was this helpful? Yes
Sep 29,2016
Minithumbup
Diane Armstrong
By: 'Samantha Sterry'
Sep 29,2016
2 people found
this helpful
I have dealt with three colleagues at townends at Diane Armstrong is the best by far and if i am honest I had 3 other agents is Croydon look at my property and because of her open honest and friendly style I decided to go with townends . I have had various questions and she has always been on hand to help her service is a star and would use her again...
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Comment on agent fees
Fees are good clear and upfront
Was this helpful? Yes
Sep 01,2016
Minithumbup
Darren Lowles
By: 'Ms K.L'
Sep 01,2016
0 people found
this helpful
From my experience with Townends selling a property has been good and successful, I would highly recommend Townends Estate agent to sell. Shelley is friendly and personable, she is accommodating and adaptable to our needs. She has a strong team with Darren and Rhiana who are also reliable and have good communication. I am pleased with the end result, house sold to the 5th viewer after a few weeks viewing. I would definitely go back to Townends to buy....
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Comment on agent fees
Good Fees - compare to the other Estate Agent charging more commission
Was this helpful? Yes
Aug 31,2016
Minithumbup
Diane Armstrong
Colin Fosu
By: 'Ruby'
Aug 31,2016
1 people found
this helpful
A fantastic team! Extremely reliable, efficient, fast and brilliant let only service. I had no worries at all. I will be using them again!...
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Comment on agent fees
Reasonable for the service.
Was this helpful? Yes
Aug 23,2016
Minithumbup
Diane Armstrong
By: 'Peter'
Aug 23,2016
0 people found
this helpful
Diane is a very kind and helpful lady. Whatever we wished to get sorted with my wife she has done for us....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 18,2016
Minithumbup
Darren Lowles
By: 'Professional couple, first time buyers'
Aug 18,2016
0 people found
this helpful
Easy process to view three properties on a Saturday and were taken around each house within good time. The flat that we went for was not one that we originally asked to see so glad they showed us a variation. No fuss, simple service and not too aggressive in selling the house when we had concerns....
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Was this helpful? Yes
Aug 17,2016
Minithumbup
Darren Lowles
By: 'sarah'
Aug 17,2016
0 people found
this helpful
Townends were professional, friendly and efficient in our dealings with them. They were realistic and kept us informed about what was happening. Due to personal circumstances we did not sell our home but when we are in a better position we will go back to Townends. They worked hard to market our house and were committed to getting us, as their customers the best deal possible....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Aug 17,2016
Minithumbup
Diane Armstrong
By: 'cc'
Aug 17,2016
0 people found
this helpful
I asked Diane to rent my property and from the word go she has been very efficient and prompt, exceeds my expectations and had a tennant in sooner that I thought aswell. Would definitely recommend....
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Was this helpful? Yes
Aug 12,2016
Minithumbup
By: 'FirstPort'
Aug 12,2016
0 people found
this helpful
As the manager of a property management company myself we find varying standards in agencies that we work with . I was pleased to find the staff at this branch of Townends were very professional and helpful when it came to assisting us to sell one of our clients property. I can honestly say they went the extra mile when it mattered . Please note , I am one of the first to complain when it comes to poor service or sloppyness and when a company complies to the principles of ARLA and is as hard wo...
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Comment on agent fees
good
Was this helpful? Yes
Jul 29,2016
Minithumbup
Diane Armstrong
By: 'Dan'
Jul 29,2016
0 people found
this helpful
We stumbled into Townends as it was closest to the flat we were wanting to let - They very quickly gave us a zero pressure quote and what turned out to be a pretty accurate estimation of what we should expect in terms of time to rent, income expectations etc. The tenancy was taken care of swiftly and with very little fuss. Would use again....
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Comment on agent fees
Slightly better than expected.
Was this helpful? Yes
Jul 23,2016
Minithumbup
Diane Armstrong
By: 'John'
Jul 23,2016
1 people found
this helpful
Diane let my property within a few days four years ago. Since then there have been two renewals with the absolute minimum rental gaps between them. The current tenants are renewing for a further two years partly I am sure because of the attention given to them by Diane and all her front and back office staff. Diane is forceful, go-getting and professional and always prompt in response to queries. I always have confidence she is doing her best for me, her client....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 22,2016
Minithumbup
Mohammad Islam
By: 'Sue Foster'
Jul 22,2016
3 people found
this helpful
We've spent numerous weeks looking for a property to rent and tried a number of different letting agents viewing a variety of properties that weren't suitable for our needs. Townends listened carefully to what we were looking for and provided a number of suitable viewings. Mo went out of his way to help us make the right decision for our family. The process was efficient and Mo was clear, helpful and kind throughout....
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Comment on agent fees
The fees are quite high but in line with other agencies. We were given a discount as we were able to go through process quite quickly.
Was this helpful? Yes
Jul 22,2016
Minithumbup
By: 'Abigail'
Jul 22,2016
1 people found
this helpful
Great end to end service. Mo has been been so helpful and made us very comfortable throughout the process. We are impressed by the level of professionalism....
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Comment on agent fees
The fees are quite high but manageable
Was this helpful? Yes
Jul 22,2016
Minithumbup
Mohammad Islam
Colin Fosu
By: 'Lorraine'
Jul 22,2016
3 people found
this helpful
As I had never rented a property before I was a little anxious about the whole process. After arranging a viewing with Mohammed I soon realised that I had nothing to be anxious about. Everything was explained to me and there was no such thing as a stupid question. I also liaised with Colin again very professional and easy to talk to. Very very pleased with the service provided....
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Was this helpful? Yes
Jul 21,2016
Minithumbup
Diane Armstrong
Colin Fosu
By: 'Layla'
Jul 21,2016
1 people found
this helpful
I had been looking for a property to rent for the past 6 months, after having a lot of trouble with other estate agents with either not calling back or not answering phones and even showing me properties that were not the ones advertised, I finally came across Townsend. From the moment I called to arrange a viewing, they were very helpful. When I met Colin Fosu, he was on time, professionally presented and very approachable. I didn't feel pressured or rushed at the viewing and he was very patien...
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Was this helpful? Yes
Jul 21,2016
Minithumbup
Diane Armstrong
By: 'Carol'
Jul 21,2016
1 people found
this helpful
Thanks to Diane our property was let within 24 hours from handing over the keys. Her local and professional knowledge is outstanding and the prompt responses are above and beyond any service i have previously experienced. Her enthusiastic work ethic is an immense credit and asset to Townends. Thank you Diane...
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Comment on agent fees
Fees are similar to the market and represent good value for the service received to date
Was this helpful? Yes
Jul 20,2016
Minithumbdown
By: 'Bob'
Jul 20,2016
3 people found
this helpful
I'm about to leave renting with Townends and I will never have anything to do with them again. As has been mentioned in other reviews they are great to get you into the property, after that when you need to deal with the head office they are abysmal. They are rude, incompetent, pass false information to the Landlord, are riddled with hidden charges and genuinely don't give a ** about customer satisfaction. *** When it came to renewal they forgot to ask us whether or not we were moving out, to...
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Comment on agent fees
Awful. Extortionate, unclear and unwilling to discuss.
Was this helpful? Yes
By: Townends Team
Jul 25, 2016
View all comments (1)
Thank you for your feedback. So we can investigate this further, please can you email info@townends.co.uk with full details. Many thanks. ...
Jul 19,2016
Minithumbup
Diane Armstrong
By: 'MDunn'
Jul 19,2016
2 people found
this helpful
My partner and I were looking to re-locate quickly due to a job change. Walked in to the Croydon branch and greeted warmly by Diane who wasted no time in finding our needs and matched them. The openness and honesty of Diane helped make our decision that we wanted to work with Townends. After being let down by other agents that we had bookings for and were cancelled, Diane matched our needs with the perfect flat for a great price....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 08,2016
Minithumbup
By: 'Achita Desai'
Jul 08,2016
1 people found
this helpful
Shelley was excellent from start to finish providing very quick and effective communication. She was always available to talk if I ever had any problems as well as finding solutions to them. She made the whole process easier even though we had a few hurdles to face along the way. I just want to thank her for all her support throughout....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 05,2016
Minithumbup
Darren Lowles
By: 'Phil'
Jul 05,2016
1 people found
this helpful
The team at Townends Croydon have been a huge help with regards to my girlfriend and I securing our first house together - especially with it being a house that we've loved from day one. So we can't thank them enough, with the team being there every step of the way. As first time buyers, it's been a big learning curve with ups and downs along the way, but I've found Townends to be on hand for any question / query we've had, being attentive to our requests for follow up visits and have found the...
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Comment on agent fees
N/A - no fees as was purchasing.
Was this helpful? Yes
Jul 05,2016
Minithumbup
By: 'Joanne Horton'
Jul 05,2016
0 people found
this helpful
I recently purchased a property through Townends. Giorgi was fantastic at handling all my enquiries with speed and patience, she came back on all my questions and was very knowledgeable of the market. I would recommend her and have complete confidence in her selling my house....
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Was this helpful? Yes
Jul 04,2016
Minithumbup
Diane Armstrong
Colin Fosu
By: 'Courteney'
Jul 04,2016
0 people found
this helpful
Myself and my partner have been looking for a property to rent for ages. Every estate agent has been unhelpful to say the least until we contacted Townends. Diane has been extremely helpful throughout every stage. Friendly, professional and always happy to help. She listened to everything we wanted and made the experience extremely enjoyable. We were shown three properties by her colleague Colin who was also extremely helpful and professional and listened to everything we wanted. Thanks to the...
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Was this helpful? Yes
Jul 04,2016
Minithumbup
By: 'Chris'
Jul 04,2016
0 people found
this helpful
Just completed on a fairly difficult sale, Shelley and her team did a great job for us, their positive approach and hard work paid off, have already recommended them to a neighbour who is considering selling, thanks again, Chris...
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Was this helpful? Yes
Jun 17,2016
Minithumbup
Diane Armstrong
By: 'S. Kleibel'
Jun 17,2016
0 people found
this helpful
In finding another 'best-fit' tenant for my flat, TOWNENDS' service was once again very good indeed and, with excellent DIANE ARMSTRONG's patience and continuous assistance, I received a truly personal 'bespoke' service: I never once felt like 'just another Landlord'! Her professionalism and resourcefulness stretched far beyond all call of duty, including invaluable advice and hands-on help re decorators, fencing problems, rubbish clearance etc. My flat, as well as my personal letting needs are ...
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Comment on agent fees
Very fair and competitive fees!
Was this helpful? Yes
May 03,2016
Minithumbup
By: 'Max'
May 03,2016
0 people found
this helpful
Purchased an investment flat via Townends and helped us to get everything sorted in a short period of time. Communication was good with quick responses to queries....
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Was this helpful? Yes
Areas covered
  • CR0
  • Central Croydon and the surrounding areas
  • CR2
  • CR3
  • CR6
  • CR8
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£134,100
  • Max: Β£485,000

Letting
  • Min: Β£0
  • Max: Β£276,000

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
109 0 75 6 38 0 21 1 7 5
Diane Armstrong Diane Armstrong
Local Director
143 reviews

About Diane No description set View full profile
Katrina Johnson Katrina Johnson
Lettings Administration Manager
30 reviews

About Katrina At Townends we are Passionate about Property and I am determined to help let your property quickly and efficiently. View full profile
Colin Fosu Colin Fosu
Senior Lettings Negotiator
13 reviews

About Colin At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile
Rhiana Harris Rhiana Harris
Sales Negotiator
1 reviews

About Rhiana At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile
Darren Lowles Darren Lowles
Senior Sales Negotiator
7 reviews

About Darren At Townends we are Passionate about Property and I am determined your perfect buyer at the best possible price for your property. View full profile
Matthew Staples - upload your photo Matthew Staples
Senior Manager
0 reviews

About Matthew At Townends we are Passionate about Property and are proud to be able to offer our customers a complete property solution including sales and lettings, mortgages and surveys as well as conveyancing an View full profile
Shyanne Farquarson Shyanne Farquarson
Trainee Lettings Negotiator
0 reviews

About Shyanne At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile
Tisharn Gordon Josephs Tisharn Gordon Josephs
Lettings Negotiator
0 reviews

About Tisharn At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile
Lee Glome - no image available Lee Glome
Sales Manager
0 reviews

About Lee At Townends we are Passionate about Property and are proud to be able to offer our customers a complete property solution including sales and lettings, mortgages and surveys as well as conveyancing an View full profile
Adeyna McKinley-Waithe - no image available Adeyna McKinley-Waithe
Senior Lettings Negotiator
0 reviews

About Adeyna At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently. View full profile

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No fees set.
Last updated at 10:27 AM 02/03/2017 by allAgents

Complaints Procedure

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Last updated at 10:27 AM 02/03/2017 by allAgents

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