• Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Colin Fosu
    Colin Fosu
  • Shelley Baker
    Shelley Baker
  • Rhiana Harris
    Rhiana Harris
  • Mohammed Islam
    Mohammed Islam
  • claim your profile
    Darren Lowels
  • claim your profile
    Shelly Baker
  • claim your profile
    Darren Lowles
  • upload your photo
    Tom Kerrane
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

83-85 High Street Croydon
Surrey
CR0 1QF

020 8680 8585

Dec 02,2016
Minithumbup
By:
Dec 02,2016
Featured Review
0 people found
this helpful
Mohammed does understand that tenant and landlord needs are different and he knows how to conduct this relationship to a successful business. From the tenant side, I`m pleased about the way he provided me support....
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Comment on agent fees
At last minute my rent went up and my contract changed. I didn`t like that some people at the Agent stated a clear position on the Landlord`s side, when they should be neutral. If it wasn`t for Mohammed and my urgency to move, I would have cancelled the business.
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
Featured Review
0 people found
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From the moment I walked in I knew that Diane and Colin would be the ones to find us the right tenants for our property. The quality service that we received was by far the best we have experienced when dealing with quite a number of other Estate Agents. Courteous and Professional, Diane and Colin made a lot of Extra effort to help keep a check on progress of the apartment before the Tenant actually moved in. Their service with a smile is truly appreciated and we look forward to continuing wi...
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Comment on agent fees
Extremely reasonable when compared to other agents we are using at the moment.
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
Featured Review
1 people found
this helpful
Diane is very efficient and made our application very smoothly and quickly. She helped us in many ways. I can't thank her enough....
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Comment on agent fees
Fees are fair.
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Oct 16,2016
Minithumbup
By:
Oct 16,2016
Featured Review
2 people found
this helpful
Diane is very professional and at the same time extremely kind and nice to deal with. She does everything quick and easy for me and they always finds very good tenants. She fulfils all her promises and I can rest in peace because I know she is doing the best job. I had many visits with no disruption for me. I highly recommend Diane....
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Comment on agent fees
The fees are good for the service provided
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Sep 29,2016
Minithumbup
By:
Sep 29,2016
Featured Review
2 people found
this helpful
I have dealt with three colleagues at townends at Diane Armstrong is the best by far and if i am honest I had 3 other agents is Croydon look at my property and because of her open honest and friendly style I decided to go with townends . I have had various questions and she has always been on hand to help her service is a star and would use her again...
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Comment on agent fees
Fees are good clear and upfront
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Sep 01,2016
Minithumbup
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Sep 01,2016
0 people found
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From my experience with Townends selling a property has been good and successful, I would highly recommend Townends Estate agent to sell. Shelley is friendly and personable, she is accommodating and adaptable to our needs. She has a strong team with Darren and Rhiana who are also reliable and have good communication. I am pleased with the end result, house sold to the 5th viewer after a few weeks viewing. I would definitely go back to Townends to buy....
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Comment on agent fees
Good Fees - compare to the other Estate Agent charging more commission
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
1 people found
this helpful
A fantastic team! Extremely reliable, efficient, fast and brilliant let only service. I had no worries at all. I will be using them again!...
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Comment on agent fees
Reasonable for the service.
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Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Diane is a very kind and helpful lady. Whatever we wished to get sorted with my wife she has done for us....
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Comment on agent fees
Good
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Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Easy process to view three properties on a Saturday and were taken around each house within good time. The flat that we went for was not one that we originally asked to see so glad they showed us a variation. No fuss, simple service and not too aggressive in selling the house when we had concerns....
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Aug 17,2016
Minithumbup
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Aug 17,2016
0 people found
this helpful
Townends were professional, friendly and efficient in our dealings with them. They were realistic and kept us informed about what was happening. Due to personal circumstances we did not sell our home but when we are in a better position we will go back to Townends. They worked hard to market our house and were committed to getting us, as their customers the best deal possible....
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Comment on agent fees
Reasonable fees
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Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
I asked Diane to rent my property and from the word go she has been very efficient and prompt, exceeds my expectations and had a tennant in sooner that I thought aswell. Would definitely recommend....
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Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
As the manager of a property management company myself we find varying standards in agencies that we work with . I was pleased to find the staff at this branch of Townends were very professional and helpful when it came to assisting us to sell one of our clients property. I can honestly say they went the extra mile when it mattered . Please note , I am one of the first to complain when it comes to poor service or sloppyness and when a company complies to the principles of ARLA and is as hard wo...
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Comment on agent fees
good
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Jul 29,2016
Minithumbup
By:
Jul 29,2016
0 people found
this helpful
We stumbled into Townends as it was closest to the flat we were wanting to let - They very quickly gave us a zero pressure quote and what turned out to be a pretty accurate estimation of what we should expect in terms of time to rent, income expectations etc. The tenancy was taken care of swiftly and with very little fuss. Would use again....
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Comment on agent fees
Slightly better than expected.
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Jul 23,2016
Minithumbup
By:
Jul 23,2016
1 people found
this helpful
Diane let my property within a few days four years ago. Since then there have been two renewals with the absolute minimum rental gaps between them. The current tenants are renewing for a further two years partly I am sure because of the attention given to them by Diane and all her front and back office staff. Diane is forceful, go-getting and professional and always prompt in response to queries. I always have confidence she is doing her best for me, her client....
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Comment on agent fees
Fair
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Jul 22,2016
Minithumbup
By:
Jul 22,2016
1 people found
this helpful
We've spent numerous weeks looking for a property to rent and tried a number of different letting agents viewing a variety of properties that weren't suitable for our needs. Townends listened carefully to what we were looking for and provided a number of suitable viewings. Mo went out of his way to help us make the right decision for our family. The process was efficient and Mo was clear, helpful and kind throughout....
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Comment on agent fees
The fees are quite high but in line with other agencies. We were given a discount as we were able to go through process quite quickly.
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Jul 22,2016
Minithumbup
By:
Jul 22,2016
1 people found
this helpful
Great end to end service. Mo has been been so helpful and made us very comfortable throughout the process. We are impressed by the level of professionalism....
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Comment on agent fees
The fees are quite high but manageable
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Jul 22,2016
Minithumbup
By:
Jul 22,2016
1 people found
this helpful
As I had never rented a property before I was a little anxious about the whole process. After arranging a viewing with Mohammed I soon realised that I had nothing to be anxious about. Everything was explained to me and there was no such thing as a stupid question. I also liaised with Colin again very professional and easy to talk to. Very very pleased with the service provided....
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Jul 21,2016
Minithumbup
By:
Jul 21,2016
1 people found
this helpful
I had been looking for a property to rent for the past 6 months, after having a lot of trouble with other estate agents with either not calling back or not answering phones and even showing me properties that were not the ones advertised, I finally came across Townsend. From the moment I called to arrange a viewing, they were very helpful. When I met Colin Fosu, he was on time, professionally presented and very approachable. I didn't feel pressured or rushed at the viewing and he was very patien...
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Jul 21,2016
Minithumbup
By:
Jul 21,2016
1 people found
this helpful
Thanks to Diane our property was let within 24 hours from handing over the keys. Her local and professional knowledge is outstanding and the prompt responses are above and beyond any service i have previously experienced. Her enthusiastic work ethic is an immense credit and asset to Townends. Thank you Diane...
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Comment on agent fees
Fees are similar to the market and represent good value for the service received to date
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Jul 20,2016
Minithumbdown
By:
Jul 20,2016
1 people found
this helpful
I'm about to leave renting with Townends and I will never have anything to do with them again. As has been mentioned in other reviews they are great to get you into the property, after that when you need to deal with the head office they are abysmal. They are rude, incompetent, pass false information to the Landlord, are riddled with hidden charges and genuinely don't give a ** about customer satisfaction. *** When it came to renewal they forgot to ask us whether or not we were moving out, to...
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Comment on agent fees
Awful. Extortionate, unclear and unwilling to discuss.
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By: Townends Team
Jul 25, 2016
View all comments (1)
Thank you for your feedback. So we can investigate this further, please can you email info@townends.co.uk with full details. Many thanks.....
Jul 19,2016
Minithumbup
By:
Jul 19,2016
2 people found
this helpful
My partner and I were looking to re-locate quickly due to a job change. Walked in to the Croydon branch and greeted warmly by Diane who wasted no time in finding our needs and matched them. The openness and honesty of Diane helped make our decision that we wanted to work with Townends. After being let down by other agents that we had bookings for and were cancelled, Diane matched our needs with the perfect flat for a great price....
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Comment on agent fees
Good
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
1 people found
this helpful
Shelley was excellent from start to finish providing very quick and effective communication. She was always available to talk if I ever had any problems as well as finding solutions to them. She made the whole process easier even though we had a few hurdles to face along the way. I just want to thank her for all her support throughout....
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Comment on agent fees
N/A
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Jul 05,2016
Minithumbup
By:
Jul 05,2016
1 people found
this helpful
The team at Townends Croydon have been a huge help with regards to my girlfriend and I securing our first house together - especially with it being a house that we've loved from day one. So we can't thank them enough, with the team being there every step of the way. As first time buyers, it's been a big learning curve with ups and downs along the way, but I've found Townends to be on hand for any question / query we've had, being attentive to our requests for follow up visits and have found the...
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Comment on agent fees
N/A - no fees as was purchasing.
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Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
I recently purchased a property through Townends. Giorgi was fantastic at handling all my enquiries with speed and patience, she came back on all my questions and was very knowledgeable of the market. I would recommend her and have complete confidence in her selling my house....
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Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
Myself and my partner have been looking for a property to rent for ages. Every estate agent has been unhelpful to say the least until we contacted Townends. Diane has been extremely helpful throughout every stage. Friendly, professional and always happy to help. She listened to everything we wanted and made the experience extremely enjoyable. We were shown three properties by her colleague Colin who was also extremely helpful and professional and listened to everything we wanted. Thanks to the...
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Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
Just completed on a fairly difficult sale, Shelley and her team did a great job for us, their positive approach and hard work paid off, have already recommended them to a neighbour who is considering selling, thanks again, Chris...
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Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
In finding another 'best-fit' tenant for my flat, TOWNENDS' service was once again very good indeed and, with excellent DIANE ARMSTRONG's patience and continuous assistance, I received a truly personal 'bespoke' service: I never once felt like 'just another Landlord'! Her professionalism and resourcefulness stretched far beyond all call of duty, including invaluable advice and hands-on help re decorators, fencing problems, rubbish clearance etc. My flat, as well as my personal letting needs are ...
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Comment on agent fees
Very fair and competitive fees!
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May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
Purchased an investment flat via Townends and helped us to get everything sorted in a short period of time. Communication was good with quick responses to queries....
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Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
Diane was very helpful in finding a suitable tenant for me. She listened to my requirements and ensured the tenant who she recommended met all my requirements. She was diligent, thorough and professional in her conduct and all our interactions. She always made time to answer my queries and always delivered on her promises. I have worked with Diane on numerous occasions and it is because of the quality of her work that I always return to Townends....
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Comment on agent fees
fees were good.
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Apr 27,2016
Minithumbup
By:
Apr 27,2016
1 people found
this helpful
Mohammed was very helpful, got back to us very quickly and always there to help or to answer our questions. Many thanks....
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Apr 25,2016
Minithumbup
By:
Apr 25,2016
3 people found
this helpful
Rhiana was very professional and friendly. She helped me throughout the process to alleviate most of the stress of buying. She rightly pointed me towards very competent financial advisor and lawyer who offered appealing mortgage rates and facilitated legal dialogue. I would strongly recommend Rhiana and would certainly contact her again for future opportunities....
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Apr 24,2016
Minithumbup
By:
Apr 24,2016
2 people found
this helpful
Very professional.dedicated and helped me throughout to look for best suitable property.highly recommend townends and thankyou to whole team once again...
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Apr 20,2016
Minithumbup
By:
Apr 20,2016
2 people found
this helpful
I have contacted Diane over several years to check in on the house market sales and rental prices whilst waiting for the appropriate time to develop nine flats. Even though there was no direct business for her she was so helpful and supportive in sharing information. We eventually built the flats and choose Townends to rent them out. Well, I could not have picked a better agent and having Diane supporting us throughout the whole process along with all her team has been such a great and enjoyable...
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Apr 18,2016
Minithumbup
By:
Apr 18,2016
1 people found
this helpful
This lady has been extremely helpful with her service and advice . A lovely lady who not matter how many times I rang was helpful in regards to my rental property . Excellent service...
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Apr 13,2016
Minithumbup
By:
Apr 13,2016
2 people found
this helpful
Diane has been very professional and clear in what was necessary in letting a property and what was involved in the behind the scenes. she has been relatively easy to reach and available about any problems i had and passed me to the appropriate person if necessary. I also spokem to Mo and he was helpful as well. It was a quick turn around and hopefuly will be a successful let...
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Comment on agent fees
reasonable
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Areas covered
  • CR0
  • Central Croydon and the surrounding areas
  • CR2
  • CR3
  • CR6
  • CR8
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £134,100
  • Max: £485,000

Letting
  • Min: £0
  • Max: £276,000

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
108 0 74 6 38 0 21 1 7 5
Diane Armstrong Diane Armstrong
Senior Lettings Manager
143 reviews

About Diane No description set View full profile
Katrina Johnson Katrina Johnson
Lettings Administration Manager
30 reviews

About Katrina No description set View full profile
Colin Fosu Colin Fosu
Senior Lettings Negotiator
13 reviews

About Colin Customer Service is a priortiy View full profile
Shelley Baker Shelley Baker
Local Sales Director
29 reviews

About Shelley No description set View full profile
Rhiana Harris Rhiana Harris
Trainee Sales Negotiator
1 reviews

About Rhiana No description set View full profile
Mohammed Islam Mohammed Islam
Trainee Lettings Negotiator
10 reviews

About Mohammed No description set View full profile
Darren Lowels - upload your photo Darren Lowels
Senior Sales Negotiator
7 reviews

About Darren No description set View full profile
Shelly Baker - upload your photo Shelly Baker
2 reviews

About Shelly No description set View full profile
Darren Lowles - upload your photo Darren Lowles
1 reviews

About Darren No description set View full profile
Tom Kerrane - no image available Tom Kerrane
Sales Manager
0 reviews

About Tom No description set View full profile

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Last updated at 11:40 AM 27/02/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:40 AM 27/02/2015 by allAgents

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