• Matt Huybrechts
    Matt Huybrechts
  • Marc Rees
    Marc Rees
  • Victoria Faulkner
    Victoria Faulkner
  • Sam Fard-Manesh
    Sam Fard-Manesh
  • upload your photo
    James Buckley
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

440 Chiswick High Road Chiswick, London
Greater London
W4 5TT

020 8994 7022

Aug 22,2016
Minithumbup
By:
Aug 22,2016
Featured Review
0 people found
this helpful
Good transaction and thanks to Sam for making this relatively easy and responding to our queries quickly and within timely manner. Very professional with friendly and helpful attitude. Highly recommended Sam and his team in Chiswick. Thanks...
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What agent could do to change your mind?
Good - pretty standard in comparison to other agents but its justifiable with the service you get!
Comment on agent fees
Good - pretty standard in comparison to other agents but its justifiable with the service you get!
Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
Featured Review
0 people found
this helpful
Sam has been extremely responsive, knowledgeable and amiable throughout the transaction. I would recommend Sam without a doubt for those looking to rent a property in Chiswick....
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Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
Featured Review
0 people found
this helpful
Sam was very helpful and pleasant to do business with. Very smooth tenancy and he helped with all the bits which I wasn't sure about. Highly recommend him if you're looking to rent in Chiswick. M...
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What agent could do to change your mind?
Happy with fees.
Comment on agent fees
Happy with fees.
Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
Featured Review
1 people found
this helpful
First time renting in UK and with having Sam and my own relocation agent everything went through fine and with no problem. We only stay in our new home for 3-4 nights a months but still very much like it....
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Comment on agent fees
GOOD
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
Featured Review
0 people found
this helpful
Dear Sam, I just want to thank you for your help with all the check-out advice you gave me. I really do appreciate it and I thank you for taking the time to help me! Although I will be temporary working abroad for my employer from November, I will however be returning at which point I'd need to rent again. Thanks to good, honest and helpful people like yourself it would make it a pleasure for me to use Townends again. Thank you again Kind regards, Edward Hodge...
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What agent could do to change your mind?
Fees are very reasonable
Comment on agent fees
Fees are very reasonable
Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Good transaction and thanks to Sam for making this relatively easy and responding to our queries quickly and within timely manner. Very professional with friendly and helpful attitude. Highly recommended Sam and his team in Chiswick. Thanks...
read full review
What agent could do to change your mind?
Good - pretty standard in comparison to other agents but its justifiable with the service you get!
Comment on agent fees
Good - pretty standard in comparison to other agents but its justifiable with the service you get!
Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Sam has been extremely responsive, knowledgeable and amiable throughout the transaction. I would recommend Sam without a doubt for those looking to rent a property in Chiswick....
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Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
Sam was very helpful and pleasant to do business with. Very smooth tenancy and he helped with all the bits which I wasn't sure about. Highly recommend him if you're looking to rent in Chiswick. M...
read full review
What agent could do to change your mind?
Happy with fees.
Comment on agent fees
Happy with fees.
Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
1 people found
this helpful
First time renting in UK and with having Sam and my own relocation agent everything went through fine and with no problem. We only stay in our new home for 3-4 nights a months but still very much like it....
read full review
Comment on agent fees
GOOD
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Dear Sam, I just want to thank you for your help with all the check-out advice you gave me. I really do appreciate it and I thank you for taking the time to help me! Although I will be temporary working abroad for my employer from November, I will however be returning at which point I'd need to rent again. Thanks to good, honest and helpful people like yourself it would make it a pleasure for me to use Townends again. Thank you again Kind regards, Edward Hodge...
read full review
What agent could do to change your mind?
Fees are very reasonable
Comment on agent fees
Fees are very reasonable
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
Sam was extremely professional and helpful. Always on time for viewings and always prompt in response. Having delt with other agents Sam's performance was standout....
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What agent could do to change your mind?
The agents fees are very high.
Comment on agent fees
The agents fees are very high.
Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
As a buyer of a property with Townends, Marc and Victoria were highly professional throughout and assisted in completing what proved to be a challenging purchase for reasons outside of Townends' control...
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Comment on agent fees
Not applicable
Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
1 people found
this helpful
Sam was very polite, very friendly and helpful. I bought my flat with Townends (different branch) and have always had a good experience with them....
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What agent could do to change your mind?
in line with the market
Comment on agent fees
in line with the market
Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
Matt on Lettings and Marc on sales have for the last few years provided excellent professional service levels. They know their respective markets very well and also give me useful constructive feedback when I have let and sold my investment properties. I have not tended to use any other agent for my properties in Brentford, west London, despite their being other local agents closer to the properties. Thanks guys for your continued service!...
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What agent could do to change your mind?
good
Comment on agent fees
good
Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
Great service, very professional. Matt was able to find great high quality tenants, the service was fast and efficient. Will definitely use him again in the future....
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Was this helpful? Yes
Apr 20,2016
Minithumbup
By:
Apr 20,2016
0 people found
this helpful
We were treated excellently by Victoria even when asked to view property a few times. She was helpful and anything she wasn't sure of she made the point of finding out for us. Marc anserwed all our queries and worries professionally and was very efficient. We have already started recommending them to our friends....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
Apr 20,2016
Minithumbup
By:
Apr 20,2016
0 people found
this helpful
Always felt they could be trusted and always happy to give an update and explain where we were. Found lots of buyers u like some other agencies. Very helpful in little things too like taking meter readings. Would definitely use Townends again over others....
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What agent could do to change your mind?
Fair and competitive fee
Comment on agent fees
Fair and competitive fee
Was this helpful? Yes
Apr 20,2016
Minithumbup
By:
Apr 20,2016
0 people found
this helpful
We sold and bought properties at the same time using Townends. Marc and Victoria were very professional, proactive and always available....
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What agent could do to change your mind?
good
Comment on agent fees
good
Was this helpful? Yes
Apr 20,2016
Minithumbup
By:
Apr 20,2016
0 people found
this helpful
Very approachable, friendly and professional. Accommodating and able to understand client requirement/situation and resolve any incoming issues in timely manner. Excellent service....
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Apr 20,2016
Minithumbup
By:
Apr 20,2016
0 people found
this helpful
We have sold two properties through Townends and (even with a different management team for each sale as they were 3 years apart), always found them enthusastic, knowledgeable and approachable. Any issues were dealt with immediately (for example we weren't happy with our first set of photographs, so they were redone the same day). Professional without being pushy....
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Comment on agent fees
Competitive
Was this helpful? Yes
Apr 18,2016
Minithumbup
By:
Apr 18,2016
0 people found
this helpful
Have apartment on three floors in Chiswick High Rd which I refurbished in 2012 -it was in a mess - .....Matthew Huybrechts introduced himself to me when I advertised to let late 2012 with another agent .. I found Matt very helpful, very professional ....Townsend have been my agent since 2012 , and I hope this will be the case for some time .......
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What agent could do to change your mind?
Very good....drops substantially the 2nd year
Comment on agent fees
Very good....drops substantially the 2nd year
Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
1 people found
this helpful
Sam was amazing and we had a very good experience with him. We've interacted with many estate agents and we really liked him. He listened to what we want and only showed the apartments that we were genuinely interested in. We appreciated that he didn't tell us any b******t trying to sell the flat, which we experienced from most agents (and doing a bit of research you can easily filter out b******t). He was very responsive, handled everything from the viewing until we moved in. Overall, great ...
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Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
Townends are great letting agents mainly due to their great manager, Matthew Huybrechts. I had several agents round when I let my flat and the only one who was truly professional, smart and intelligent was Matthew. He found me the perfect tenant and when he left, three years later he immediately found me another perfect tenant....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Apr 11,2016
Minithumbup
By:
Apr 11,2016
0 people found
this helpful
As well as finding a suitable tenant very quickly Sam was very helpful in providing an update on the condition of the flat and organising all the suppliers to get the flat ready for the new tenant. This was a great help as I live too far away to visit the flat to be rented very often....
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Comment on agent fees
As expected
Was this helpful? Yes
Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
this helpful
Matt was always very prompt in responding to queries and following up with the owner any questions I had. I had a very positive experience!...
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Comment on agent fees
The administration fee of £480 was incredibly expensive and higher than I have paid previously. I also had To query the check in fee as the owner did the check in - after I queried it, it was refunded that same week. Aside from the administration fee, the other fees seemed appropriate and inline with others.
Was this helpful? Yes
Mar 23,2016
Minithumbup
By:
Mar 23,2016
0 people found
this helpful
Good communication Willing to help me find a flat as per my criteria Given advise re renting a flat in general...
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What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
Mar 21,2016
Minithumbup
By:
Mar 21,2016
0 people found
this helpful
We bought our property through Townends around 7 years ago and they manage the rental for us.I have nothing but great things to say about their team, in particular Matthew Huybrechts who always returns e mails and telephone calls immediately and Vernon the Lettings Accounts Manager who deals with any money queries with have very quickly too. They are all professional, happy and polite and I highly recommend them to help you with your property....
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Comment on agent fees
Our property is managed and the fees are reasonable for the service we receive
Was this helpful? Yes
Mar 20,2016
Minithumbup
By:
Mar 20,2016
0 people found
this helpful
James was an extremely effective negotiator. He helped us a huge amount to resolve any difficulties, particularly in relation to negotiations with the landlord over a new carpet. He is extremely conscientious and effective, and always take the time to go the extra mile to help. I could not imagine a better estate agent....
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Was this helpful? Yes
Mar 17,2016
Minithumbup
By:
Mar 17,2016
0 people found
this helpful
After looking for an apartment in Pump House Crescent for a number of weeks and dealing with a numerous agencies Sam finally managed to find me the right one which I had in mind. His customer service was absolutely amazing eventhough we met a few obstacles along the way he managed to push pass everything and keep both myself and the landlord happy. Highly recommend Sam as he managed to beat other agencies in a saturated market that Pump House Crescent is!!! Cant be more happy with my new hom...
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Comment on agent fees
Good and competitive
Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
Sam was highly professional from the first minute we met him. He was very helpful and responded to all our enquiries in minutes. Very friendly and treats clients with respect. Highly recommended agent.We've already passed on his contact details to others. Thank you Sam!...
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Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
Matthew and Sam have been very professional and organised in finding the most suitable tenant for my apartment keeping in mind my very strict requirements. I highly recommend them....
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What agent could do to change your mind?
Agent fee was made very clear and there are no hidden extras.
Comment on agent fees
Agent fee was made very clear and there are no hidden extras.
Was this helpful? Yes
Mar 01,2016
Minithumbup
By:
Mar 01,2016
0 people found
this helpful
Flexible and efficient. My only suggestion for improvement is that they cannot always keep flat keys in order at the back of the office....
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What agent could do to change your mind?
Reasonable fees. Discounts if you have more than one flat to rent.
Comment on agent fees
Reasonable fees. Discounts if you have more than one flat to rent.
Was this helpful? Yes
Feb 12,2016
Minithumbup
By:
Feb 12,2016
0 people found
this helpful
James was very thorough, prompt with his responses and make the entire process very easy. I would recommend working with James....
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What agent could do to change your mind?
I guess they are required, would be better to pay a little less.
Comment on agent fees
I guess they are required, would be better to pay a little less.
Was this helpful? Yes
Feb 08,2016
Minithumbup
By:
Feb 08,2016
0 people found
this helpful
Sam was an absolute professional from start to finish and I couldn't have expected or asked anything more from Townsend. If it was my rental, I'd be safe in the knowledge they were finding great tenants and handling their move very well....
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What agent could do to change your mind?
Reasonable
Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
this helpful
Both were always available for questions, made the process as seamless as possible. Great customer service provided from start to finish....
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Was this helpful? Yes
Areas covered
  • TW8
  • Chiswick, Bedford Park,
  • W3
  • Brentford, Kew,
  • W4
  • Strand on the Green, Acton
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
87% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £435,000
  • Max: £590,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 1 49 2 30 0 18 1 3 1
Matt Huybrechts Matt Huybrechts
Lettings Manager
54 reviews

About Matt No description set View full profile
Marc Rees Marc Rees
Sales Manager
9 reviews

About Marc No description set View full profile
Victoria Faulkner Victoria Faulkner
Sales Negotiator
5 reviews

About Victoria No description set View full profile
Sam Fard-Manesh Sam Fard-Manesh
Senior Lettings Negotiator
22 reviews

About Sam No description set View full profile
James Buckley - no image available James Buckley
Senior Lettings Negotiator
10 reviews

About James No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 11:37 AM 27/02/2015 by allAgents

Complaints Procedure

No procedure available.

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



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