• Myles  Moloney
    Myles Moloney
  • Sophie Sterling
    Sophie Sterling
  • Mohamed Samie
    Mohamed Samie
  • Mojdeh Kareme
    Mojdeh Kareme
  • James Nissan
    James Nissan
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting over 20 branches, our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Townends

240 Blythe Road Brook Green, London
Greater London
W14 0HJ

020 7602 5666

May 20,2016
Minithumbup
By:
May 20,2016
Featured Review
2 people found
this helpful
Excellent service provided by both Myles and Sophie; very professional throughout my property purchase. Both were extremely efficient and delivered what they said they would! Highly recommended!...
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May 20,2016
Minithumbup
By:
May 20,2016
Featured Review
1 people found
this helpful
Sold my flat in Shepherd's Bush with the Blythe Road branch. Overall I was very pleased with the standard of service. Regular updates and helpful, friendly service. Knew the area and the block well and were able to give relevant and frequent advice. I would definitely recommend this branch....
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Comment on agent fees
Seemed very reasonable.
Was this helpful? Yes
Mar 31,2016
Minithumbup
By:
Mar 31,2016
Featured Review
2 people found
this helpful
Mohamed was very professional with helping us find the right property. We registered with our preferences and he matched us to view a number of properties which matched our criteria. Within a week of our offer we had moved in with no hiccups. I would reccomend to friends looking within west kensington....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 23,2016
Minithumbup
By:
Mar 23,2016
Featured Review
2 people found
this helpful
We have been very grateful for all the support we have received from Sophie and Myles for the purchase of our first flat. Our main contact was Emma Western from Townends Move Team. She was extremely efficient and pro active. The whole team worked well together and helped find solutions when there were hold ups in the chain. We were very pleased with the overall service we received and out of all the stakeholders involved they were by far the most helpful and efficient. Thanks!...
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Mar 10,2016
Minithumbup
By:
Mar 10,2016
Featured Review
2 people found
this helpful
We have recently completed on a lengthly and complex purchase of a house ( 4 separate flats) with Myles and Sophie as our contact agents for the Seller. I am pleased of the support they both provided during the months it took to complete on all the purchases. They kept us updated on progress and communicated with a remote seller. They made a difficult process more understandable and we appreciate all the support they provided. Thank you....
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Comment on agent fees
N/A
Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
1 people found
this helpful
Sold my flat in Shepherd's Bush with the Blythe Road branch. Overall I was very pleased with the standard of service. Regular updates and helpful, friendly service. Knew the area and the block well and were able to give relevant and frequent advice. I would definitely recommend this branch....
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Comment on agent fees
Seemed very reasonable.
Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
2 people found
this helpful
Excellent service provided by both Myles and Sophie; very professional throughout my property purchase. Both were extremely efficient and delivered what they said they would! Highly recommended!...
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Was this helpful? Yes
Mar 31,2016
Minithumbup
By:
Mar 31,2016
2 people found
this helpful
Mohamed was very professional with helping us find the right property. We registered with our preferences and he matched us to view a number of properties which matched our criteria. Within a week of our offer we had moved in with no hiccups. I would reccomend to friends looking within west kensington....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 23,2016
Minithumbup
By:
Mar 23,2016
2 people found
this helpful
We have been very grateful for all the support we have received from Sophie and Myles for the purchase of our first flat. Our main contact was Emma Western from Townends Move Team. She was extremely efficient and pro active. The whole team worked well together and helped find solutions when there were hold ups in the chain. We were very pleased with the overall service we received and out of all the stakeholders involved they were by far the most helpful and efficient. Thanks!...
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Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
I was very impressed with Townends Estate Agents, Sophie and Myles, were always very professional, responsive and helpful. They kept all stakeholders informed and up to date with information....
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Mar 10,2016
Minithumbup
By:
Mar 10,2016
2 people found
this helpful
We have recently completed on a lengthly and complex purchase of a house ( 4 separate flats) with Myles and Sophie as our contact agents for the Seller. I am pleased of the support they both provided during the months it took to complete on all the purchases. They kept us updated on progress and communicated with a remote seller. They made a difficult process more understandable and we appreciate all the support they provided. Thank you....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
1 people found
this helpful
This was our first ever property purchase. Sophie and in general Townends have supported us throughout the process, providing us with regular updates and keeping the lines of communication open between us and the sellers. For this reason following our purchase we decided to get the lettings department of the agency manage our property....
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Feb 04,2016
Minithumbup
By:
Feb 04,2016
2 people found
this helpful
We had previously rented out our property with Townends for 6 years, with great service. We felt confident they would also do the same with the sale. Sophie was always a pleasure to deal with, and very efficient and communicative with regards to viewings/ feedback. The property sold within a very reasonable time frame. We felt Myles really worked for us to achieve the selling price we had hoped for. At no point did we feel like we were out of the loop, we were kept up to date at every stage. Al...
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Comment on agent fees
Standard
Was this helpful? Yes
Jan 04,2016
Minithumbup
By:
Jan 04,2016
2 people found
this helpful
I rented my flat with Townends for 15 years and they never let me down. When it was time to sell the flat it made sense to stick with Townends. I have been delighted with the service they have given me. I felt in extremely safe hands with Myles heading up the sale, and Sophie was always on hand and went the extra mile (literally to deliver a set of keys!) and more. They're a brilliant team, professional, unwavering, supportive and available at all hours - weekends, evening - they did everyth...
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Comment on agent fees
The Agency fees were fair and competitive.
Was this helpful? Yes
Nov 11,2015
Minithumbup
By:
Nov 11,2015
2 people found
this helpful
Mr Myles Moloney was most professional to his approach explaining the best way of pricing and marketing the property; which brought excellent results and the sale of the property. Ms Sofie Sterling was very professional giving information on the process of the sale and most polite and helpful when dealing with me. I like to thank both and the Townends agency for producing successful results regarding the sale of 80 Abdale Road W12 EU. I shall be always most happy to recommend them to my friend...
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Oct 31,2015
Minithumbup
By:
Oct 31,2015
2 people found
this helpful
A big thank you to Sophie and Myles at Townends. They were very diligent and helpful. They supported the lengthy process of our purchase which was delayed due to a sitting tenant. We were delighted to buy our flat with their support....
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Oct 12,2015
Minithumbup
By:
Oct 12,2015
1 people found
this helpful
Townends were very helpful in pursuing a very long drawn out process of sale, and I would use them again in the same circumstances....
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Oct 06,2015
Minithumbup
By:
Oct 06,2015
1 people found
this helpful
Myles and Sophie were brilliant at moving the sale along liaising with both sets of solicitors and the vendors. They responded very quickly giving clear information. Highly recommended....
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Oct 06,2015
Minithumbup
By:
Oct 06,2015
1 people found
this helpful
The guys have been great to work with in securing the purchase of our new home. I would definitely consider them in the future for selling/buying a new place. They responded really quickly to all our queries and most important managed to built a trustworthy relationship with them from day one. Thank you for your direct and honest business!...
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Sep 04,2015
Minithumbup
By:
Sep 04,2015
1 people found
this helpful
I found both Sophie and Myles very helpful from the start of the sale process, they did the bit extra that was needed to push this sale along, even at one point being willing to go the property to get documents late at night. They kept me up to date with the sale. They were both available to answer questions when I called up and if not available they returned my calls really quickly. They also helped with finding a locksmith at the last minute when we had to secure the property and the lock...
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Aug 12,2015
Minithumbup
By:
Aug 12,2015
2 people found
this helpful
Both Sophie and Myles were extremely helpful and a pleasure to deal with, while always remaining focused on driving our purchase forward...
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Aug 10,2015
Minithumbup
By:
Aug 10,2015
2 people found
this helpful
From day one Myles and his team understood the potential of our property and quickly found our purchaser, we have now exchanged contract on the sale all within 5 weeks. We have been kept informed every step of the way and received rapid responses to all our questions. First class service they deserve to be the top agent in their area....
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Jul 21,2015
Minithumbup
By:
Jul 21,2015
3 people found
this helpful
Sophie and Myles at Townsends were incredibly helpful throughout the whole arduous process of purchasing our house in Brook Green. They were always on hand to answer any queries, were prompt with requests and delivered on their promises. Thanks again for all your help....
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Jul 17,2015
Minithumbup
By:
Jul 17,2015
2 people found
this helpful
Anton is consistently good at renting this property out quickly at market rent. He's a great guy to deal with, quick & efficient....
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Jun 14,2015
Minithumbup
By:
Jun 14,2015
2 people found
this helpful
Anton Neil has been outstanding with the service he delivers to me as a tenant & to the landlady. The flat got on the market on a Saturday and my offer was accepted on a Tuesday. He has fantastic people skills. He matched me, the tenant, with my landlady. I had specific requirements of having a lovely and caring landlady and vice versa. Anton recognised the opportunity from a phone call. Since then he is looking after us and made the process as smooth as possible. He has been extremely ...
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Jun 11,2015
Minithumbup
By:
Jun 11,2015
2 people found
this helpful
Anton was an absolute pleasure to deal with. I was very impressed right from the beginning through until move in. Anton was very easy to deal with, explained everything clearly, he responded to emails very quickly and everything was handled very professionally. I would have no hesitations in recommending Townends and would use them again in future myself....
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Jun 11,2015
Minithumbup
By:
Jun 11,2015
2 people found
this helpful
I had the very pleasant experience of working with this branch of Townends letting my house. I mostly dealt with Anton Neil, but also had the pleasure of meeting Solomon Drummond. They were both excellent. But let me rave about Anton as he was my main contact. He was extremely efficient, always answering calls or emails immediately. He was patient, relentlessly enthusiastic, and never made me feel I was wasting his time no matter how much I may have been wasting his time! He has a lovely m...
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Comment on agent fees
I have a mangement contract - and the only fee I object to is the Legal and Admin fee of £250.00. I feel this should have been part of the management fees.
Was this helpful? Yes
Jun 01,2015
Minithumbup
By:
Jun 01,2015
2 people found
this helpful
Townends were helpful throughout the process which took a long time, and continued to maintain contact with all relevant parties....
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May 29,2015
Minithumbup
By:
May 29,2015
3 people found
this helpful
Agent had buyer from the start, however, this was a very long and protracted sale, which first time around eventually fell through due to buyer reneging on deal. A second buyer was found very quickly with significant increase in sale price and the sale went through relatively quickly. Agents were very good in communications throughout the process, keeping pressure on both sets of solicitors to ensure an expedient sale....
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May 07,2015
Minithumbup
By:
May 07,2015
2 people found
this helpful
Townends Brook Green, and in particular Anton Neil, did a fantastic job in letting out my property within good time and at a strong price point. I had never engaged Townends previously and was happy to remain with agents I had previously used. However the enthusiasm and confidence shown in the market value achievable on my flat encouraged me to give them an opportunity to market. Anton and team did their best, immediately arranging a number of viewings with offers coming in from day 1, allowing ...
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Apr 25,2015
Minithumbup
By:
Apr 25,2015
3 people found
this helpful
Excellent service. She rang earlier to re-confirm the viewing which was nice, especially since I had a nightmare non-view with an agent from a different agency earlier. Re other agency - Out of courtesy I rang her I was a station away and will be few minutes late because of tube delays, she the decided to use my slot for another viewing and told me to wait 45 mins for her! This is typical of london agents, so it's a nice change to have Sophie in my next viewing. She was understanding when I exp...
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Apr 23,2015
Minithumbup
By:
Apr 23,2015
3 people found
this helpful
Sophie Sterling has been a shining example of a skilful Negotiator, she asked all the relevant questions about what my needs and requirements were, what preferences I had and if there was a rime frame to consider. Thus, right from the start, a number of unsuitable properties were eliminated, thereby saving time and effort viewing . She has a vast knowledge of the local property market, the comparative quality of buildings and streets and taught me where my best interests would be served. Always...
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Apr 23,2015
Minithumbup
By:
Apr 23,2015
2 people found
this helpful
My tenants gave two months notice back in February to leave our 3 bed flat. I immediately rang Anton at Townends, who we have used for the last 15 years. Always the pessimist, I was worried that I would have a void, and would we manage to find replacements quickly etc. Anton reassured me time and again 'of course he would find me tenants' and that there was loads of time....... He not only found tenants, but when their references weren't up to the mark, he found three more! very suitable, and...
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Comment on agent fees
Fees are fine
Was this helpful? Yes
Apr 16,2015
Minithumbup
By:
Apr 16,2015
2 people found
this helpful
I was looking to relocate back to London from abroad and had very limited viewing time available. From the beginning Anton was great and appreciated my need to be quick. All in all I found Anton responsive, flexible, clear in communications, very personable and in no way did I feel pushed into making a decision quickly which I have experienced in the past. I would highly recommend Anton and would have no issues in using his services again myself....
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Apr 13,2015
Minithumbup
By:
Apr 13,2015
2 people found
this helpful
Really great experience working with Anton and Townends in general. After several months of flat hunting and working with different agencies, we appreciated Anton's professionalism and genuine interest in helping us through the process. He was very reliable, quick to communicate and patient with our many questions. Very happy with the process!...
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Comment on agent fees
Fair compared to other agencies.
Was this helpful? Yes
Areas covered
  • Brook Green, Hammersmith, Holland Park,
  • W6
  • Shepherd's Bush, West Kensington,
  • W10
  • Westbourne Grove, Earls Court
  • W11
  • W12
  • W14
  • SW6
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
85% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £308,000
  • Max: £930,000

Letting
  • Min: £1,340
  • Max: £2,405



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 16 0 11 0 12 0 7 0

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Fees

No fees set.
Created at 11:36 AM 27/02/2015. Last updated at 11:36 AM 27/02/2015 by allAgents


Myles  Moloney Myles Moloney
Sales Manager
16 reviews

About Myles No description set View full profile
Sophie Sterling Sophie Sterling
Senior Sales Negotiator
24 reviews

About Sophie No description set View full profile
Mohamed Samie Mohamed Samie
Lettings Negotiator
1 reviews

About Mohamed No description set View full profile
Mojdeh Kareme Mojdeh Kareme
Lettings Negotiator
0 reviews

About Mojdeh No description set View full profile
James Nissan James Nissan
Lettings Manager
1 reviews

About James No description set View full profile

Complaints Procedure

No procedure set.
Created at 10:59 AM 26/02/2015. Last updated at 11:36 AM 27/02/2015 by allAgents


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