• Jessica Howard
    Jessica Howard
  • Brett Foulser
    Brett Foulser
  • Raegan Cosstick
    Raegan Cosstick
  • Gabriella Keil
    Gabriella Keil
  • Max Anderson
    Max Anderson
  • upload your photo
    Lee Glome
  • Richard Cotterell
    Richard Cotterell
  • claim your profile
    Katie Amewode
  • claim your profile
    Emma Durcan
  • claim your profile
    Ben Gray

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.

Read full description...

Townends Regents Addlestone covers areas up to and including: Addlestone, Weybridge, Shepperton, New Haw, Byfleet and West Byfleet. Addlestone is a thriving town offering homes to families, couples and first-time buyers alike. There is a great choice of local shops, activities and entertainment on offer to suit everyone. Addlestone has excellent transport links as well as being in the catchment area for many great schools. If you are thinking about buying, selling, letting or renting in or around Addlestone contact us today.

When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.
• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.
• A marketing package which is tailored to maximise your property’s exposure.
• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact
Townends

154 Station Road Addlestone
Surrey
KT15 2BD

01932 858 777


Properties for sale
Properties for rent
Nov 07,2017
Minithumbup
Ryan Stevens
Richard Hawes
By: 'Onourway'
Nov 07,2017
0 people found
this helpful
We wanted to leave some feedback but unfortunately the link on your letter doesn't work and when typed into a browser it just opens a generic Regents webpage. We just wanted to say we were very pleased with the service we received from Regents. After being on the market with another agent for 16 weeks prior to instructing Regents, Ryan Stevens was a breath of fresh air. Since Ryan has gone to another branch both you (Ben) and Richard have worked extremely hard to keep everything mov...
read full review
Comment on agent fees
Competitive
Was this helpful? Yes
Oct 01,2017
Minithumbdown
Max Anderson
By: 'Costas'
Oct 01,2017
0 people found
this helpful
Absolutely brilliant service. We saw a property that we liked. Max set up a viewing. Helped us all the way through. Was always at the other end of the phone if we had questions and even set up a second viewing so we can measure furniture etc. It wasn't just about the property, Max also took time to get to know us personally, he really showed he cared about us. Even after we moved in he has contacted us to make sure we are ok. We want to thank him for everything he has done for us. Exception...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 02,2017
Minithumbup
Ryan Stevens
By: 'Jamie'
Sep 02,2017
0 people found
this helpful
I recently completed on the sale of my house in Addlestone (August 17). We spoke to several of the major agents in Addlestone and found Ryan and his team at Regents to be very professional and we built a good relationship from the first meeting. Throughout the whole sale process I could not fault Ryan and his team. Here are a few of the reasons I was very satisfied with their service: - Regularly updated with feedback from viewings and any offers - Weekly report which showed their marketing pla...
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Comment on agent fees
Good - worth it
Was this helpful? Yes
Jul 26,2017
Minithumbup
Ryan Stevens
By: 'Jon and Katie'
Jul 26,2017
0 people found
this helpful
Buying a first property can be stressful, but Ryan made the whole process flow seemlessly. He kept us informed at all times and was extremely helpful and quick to answer any questions we might have had. The whole process went smoothly and we are now happily in our new property!...
read full review
Was this helpful? Yes
Jul 26,2017
Minithumbup
Ryan Stevens
By: 'Claire & Stephen Prior'
Jul 26,2017
0 people found
this helpful
I cannot express sufficiently the good work that Ryan did for myself and my brother when we had to sell our Mother's home. He was polite, knowledgeable and sympathetic to our situation. His communication was excellent and we knew what was happening at every stage. The fact that we were able to leave the property in his very capable hands made the whole emotional process much simpler. I would not hesitate to recommend him to anyone....
read full review
Comment on agent fees
Fees were explained at the outset and I feel that all the help we had from Ryan made the fee worthwhile.
Was this helpful? Yes
Jul 21,2017
Minithumbup
Max Anderson
By: 'Jin'
Jul 21,2017
0 people found
this helpful
Max was really helpful during the whole process and was very knowledgable about the area and local amenities. He considered our requirements and desires with great care and found us a beautiful place to live. I would definitely recommend the agency and of course Max to friends and family who are looking to move around the area in which Regent Estates cover....
read full review
Comment on agent fees
Slightly high but worth it
Was this helpful? Yes
Jun 10,2017
Minithumbup
Richard Hawes
By: 'alsumisa'
Jun 10,2017
0 people found
this helpful
Richard was extremely helpful when letting our property. He was always cheerful and pleasant and let the property quite quickly. I have no hesitation in recommending him....
read full review
Comment on agent fees
The fees seem fairly average
Was this helpful? Yes
May 25,2017
Minithumbup
Richard Hawes
By: 'AMG'
May 25,2017
0 people found
this helpful
I dealt with Richard on my first personal property rental and he was really friendly, patient and kind and answered every single one of my questions...and there were many! I'm very grateful for his knowledge and experience and in helping me through the entire process. I would highly recommend him!...
read full review
Comment on agent fees
Competitive prices
Was this helpful? Yes
May 04,2017
Minithumbdown
Richard Hawes
Bethany McColl
By: 'JM'
May 04,2017
0 people found
this helpful
We had a deal with Richard and Beth, I really appreciate their professional help and support! Especially Richard who was very helpful with all of our requests Thank you both...
read full review
Comment on agent fees
Agency fees are quite high comparing with other agencies
Was this helpful? Yes
Apr 06,2017
Minithumbup
Bethany McColl
Richard Hawes
By: 'Marc & Anita'
Apr 06,2017
0 people found
this helpful
Very pleased with Regents staff, Beth and Rich. We first met Beth at the property we we're viewing, she made us feel at ease and was very knowledgeable when we asked questions. We actually thought before the viewing that we might not like the property because the bathroom was downstairs, turns out that we we're very wrong as when we viewed it, we loved it. Having lived in the property for a few weeks now, we all absolutely love it and the landlord is wonderful. From the point of placing our offe...
read full review
Comment on agent fees
Agents fees were good, given their professional service.
Was this helpful? Yes
Apr 03,2017
Minithumbup
Bethany McColl
Richard Hawes
By: 'Beth & Richard amazing help'
Apr 03,2017
0 people found
this helpful
My mother and me got amazing help from Beth, as first time renting she explained and really guided us to getting our new lovely home. Amazing team and support from Beth & Richard. Thanks again....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 03,2017
Minithumbup
Ryan Stevens
By: 'Furai'
Apr 03,2017
0 people found
this helpful
Ryan gave me the highest of four valuations for my property. I did not expect to achieve that, but in fact I have achieved more than I would have expected, and am very happy with the result. I was kept well informed on proceedings, and Ryan worked hard to expedite matters when proceedings dragged....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 01,2017
Minithumbup
Ryan Stevens
By: 'Alison'
Apr 01,2017
0 people found
this helpful
Ryan was always available for any queries or questions I had, he was very polite and reassuring of any problems ,very friendly and easy to talk to...
read full review
Was this helpful? Yes
Feb 26,2017
Minithumbdown
Richard Hawes
By: 'Celso Rocha Jr'
Feb 26,2017
0 people found
this helpful
Richard is a great professional. He assisted my wife and I finding the right property. Richard always replies our questions promptly as well as sorting everything we need....
read full review
Was this helpful? Yes
Feb 24,2017
Minithumbup
Richard Hawes
By: 'Kate'
Feb 24,2017
0 people found
this helpful
Richard was very proactive and got viewings booked in and a tenant found extremely quickly. He communicated regularly and gave sound advice....
read full review
Comment on agent fees
A competitive price.
Was this helpful? Yes
Feb 10,2017
Minithumbup
Richard Hawes
By: 'G Hughes'
Feb 10,2017
0 people found
this helpful
Extremely helpful and was very quick to respond to any queries that I had throughout the process. Richard is highly recommended....
read full review
Comment on agent fees
Agents fees were fair for the level of service received.
Was this helpful? Yes
Feb 08,2017
Minithumbup
Ryan Stevens
By: 'Martin'
Feb 08,2017
0 people found
this helpful
Very good generally, It was a bit unfortunate that I think I had about 3 different people leave during the few months it took to sell my property. High staff turnover maybe as they don't feel valued? There was a period when I didn't get any feedback on viewings but after I had a word with Ryan from another branch it improved. That said, everyone was always very polite, helpful and they got the job done as I am now happy in my new house. Thanks guys, I'm glad I went with you rather than the other...
read full review
Comment on agent fees
Competitive.
Was this helpful? Yes
Dec 13,2016
Minithumbup
Richard Hawes
By: 'Simon'
Dec 13,2016
0 people found
this helpful
A great team: very helpful and professional, they provide accurate advice on setting fair market rents, finding quality tenants and ensuring no void periods. Fees are competitive. I would recommend them highly....
read full review
Comment on agent fees
Fees are competitively priced
Was this helpful? Yes
Dec 04,2016
Minithumbup
Richard Hawes
By: 'JN'
Dec 04,2016
1 people found
this helpful
courteous and efficient. Found us tenants very quickly and after a minor misunderstanding with access codes, we were able to complete all the formalities on line...
read full review
Comment on agent fees
didn't have much time to shop around but the lowest quote
Was this helpful? Yes
Oct 13,2016
Minithumbup
Richard Hawes
By: 'Mizzy'
Oct 13,2016
0 people found
this helpful
Richard was briliant. He helped us to get a place in a short space of time. He was easy and quick to get hold off and would call me back. Very friendly and professional. Stacey was very good too. Always there to help when needed. Overall both were fantastic....
read full review
Was this helpful? Yes
Oct 10,2016
Minithumbup
By: 'Diana Rodrigues'
Oct 10,2016
0 people found
this helpful
Stacey and everybody from Regent that we worked with were very helpful throughout this letting process. Stacey gave us helpful information and good advices that made the change quicker and easier especially because this was the first time we were renting a house....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 03,2016
Minithumbup
Richard Hawes
By: 'Leeanne'
Oct 03,2016
0 people found
this helpful
Richard was great; he listened to what I wanted in my property search. He was easy to get hold off and would call me back promptly. Very friendly and professional....
read full review
Was this helpful? Yes
Oct 03,2016
Minithumbup
Richard Hawes
By: 'Sajjan Jyothi'
Oct 03,2016
0 people found
this helpful
Stacey and Richard were really helpful for me and my family to settle down in our new property. Always conveyed the realistic information to me that helped me to plan accordingly.I will surely introduce Stacey and Richard to my friends for their property needs....
read full review
Comment on agent fees
Value for money
Was this helpful? Yes
Oct 02,2016
Minithumbup
Richard Hawes
By: 'Matt'
Oct 02,2016
0 people found
this helpful
Richard was brilliant. We really valued his open and honest approach and it was refreshing to deal with someone with his approach. When going on leave, Mark stepped in to cover Richard and we didnt see anything missed, the process carried on and Mark was really helpful in keeping things moving forward, being a great intermediary between both sets of solicitors. A really good experience, highly recommended....
read full review
Comment on agent fees
Fee's were really reasonable
Was this helpful? Yes
Oct 02,2016
Minithumbup
Richard Hawes
By: 'Andreia Lopes'
Oct 02,2016
0 people found
this helpful
Stacey and Richard were so great in helping me and my family with this new property, they were very supportive it helping with the paper process and giving advice when need.It always gives me so much hope when a company actually goes above and beyond the call of duty and provides excellent customer support....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 02,2016
Minithumbup
Richard Hawes
By: 'Sandra'
Oct 02,2016
0 people found
this helpful
Absolulty professional. Very quickly service. I recomend them. The only thing that I'm not very happy is that their fees are very high....
read full review
Comment on agent fees
High
Was this helpful? Yes
Sep 12,2016
Minithumbup
Richard Hawes
By: 'Mr Callow'
Sep 12,2016
0 people found
this helpful
We bought a house through Regents, with Richard acting as our agent. He was thoroughly polite, knowledgeable, helpful and friendly to deal with anytime we spoke on the phone or met in person. I would not hesitate to recommend Richard and Regents to anyone looking to buy or sell in this area....
read full review
Was this helpful? Yes
Sep 08,2016
Minithumbup
By: 'Ashleigh'
Sep 08,2016
0 people found
this helpful
I cannot thank Stacey enough for all her help and patience she has had with us , we weren't the easiest case but we wanted to have this house and Stacey made it come true. We cannot recommend her enough....
read full review
Comment on agent fees
They fees are expensive ( ƒâ€š‚£600.00 for admin fees) and the referencing team were a bit slow but it was worth it.
Was this helpful? Yes
Aug 31,2016
Minithumbup
By: 'John Cooper'
Aug 31,2016
0 people found
this helpful
Stacey 's friendly and professional approach helped my partner and I move into a property quickly and without issue. The whole process took less than a week and we are so relieved it was such an easy process as neither of us were looking forward to it. Stacey guided us through the process and was prompt in replying to any queries and always available on the phone. I would not hesitate in using Regents services again and will always ask for Stacey in future dealings....
read full review
Comment on agent fees
I found the fees very reasonable as the service provided was excellent.
Was this helpful? Yes
Aug 31,2016
Minithumbup
By: 'Andy Simpson'
Aug 31,2016
0 people found
this helpful
Stacey offered superb advice, always kept me updated and found me a tenant very quickly who moved in a week after offering. Working in the sales industry myself, communication is key and Stacey made the let of my property and the process smooth and very easy. I would definitely recommend Regents to anyone looking to rent and if if the lettings side is this good then I would expect the sales service to be the same! Great agents!...
read full review
Comment on agent fees
Competitive and worth the money
Was this helpful? Yes
Areas covered
  • KT12
  • Brooklands, Byfleet, New Haw,
  • KT13
  • KT14
  • Row Town, Weybridge, Woodham
  • KT15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £140,000
  • Max: £610,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
44 0 34 6 18 1 17 0 3 0
Jessica Howard Jessica Howard
Senior Lettings Manager
66 reviews

About Jessica No description set View full profile
Brett Foulser Brett Foulser
Sales Director
41 reviews

About Brett At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Raegan Cosstick Raegan Cosstick
Branch Co-ordinator
15 reviews

About Raegan Branch Co-ordinators are the heart of every branch. We ensure the smooth running of all branch processes and daily duties as well as acting as a first point of contact for all customers. We ensure the View full profile
Gabriella Keil Gabriella Keil
Branch Co-Ordinator
0 reviews

About Gabriella Branch Co-ordinators are the heart of every branch. We ensure the smooth running of all branch processes and daily duties, as well as acting as a first point of contact for all customers. We ensure th View full profile
Max Anderson Max Anderson
Lettings Negotiator
2 reviews

About Max At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Lee Glome - no image available Lee Glome
Sales Manager
0 reviews

About Lee At Townends we are Passionate about Property and are proud to be able to offer our customers a complete property solution including sales and lettings, mortgages and surveys as well as conveyancing an View full profile
Richard Cotterell Richard Cotterell
Sales Negotiator
0 reviews

About Richard At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Katie Amewode - upload your photo Katie Amewode
Lettings Manager
0 reviews

About Katie At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Emma Durcan - upload your photo Emma Durcan
Senior Sales Negotiator
0 reviews

About Emma At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile
Ben Gray - upload your photo Ben Gray
Client Manager - Sales
0 reviews

About Ben At Townends Regents, our knowledge, expertise and reputation is there to support you throughout your property transaction. Our continued success is built upon a foundation of trust and understanding; View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:32 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:32 PM 06/12/2017 by allAgents

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