Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundation of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.

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Townends Regents Addlestone covers areas up to and including: Addlestone, Weybridge, Shepperton, New Haw, Byfleet and West Byfleet. Addlestone is a thriving town offering homes to families, couples and first-time buyers alike. There is a great choice of local shops, activities and entertainment on offer to suit everyone. Addlestone has excellent transport links as well as being in the catchment area for many great schools. If you are thinking about buying, selling, letting or renting in or around Addlestone contact us today.

When you work with Townends Regents you benefit from:

• The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.
• The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.
• A marketing package which is tailored to maximise your property’s exposure.
• Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact
Townends

154 Station Road Addlestone
Surrey
KT15 2BD

01932 858 777
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Properties for Sale
Properties to Rent

Mar 01,2018
Minithumbdown
By: 'Thoma'
Mar 01,2018
6 people found
this helpful
As a tenant, I'm very confused to why they have such high ratings. From the start they seem genuine and were very good at arranging viewings and being flexible with the times. However, the moment I paid the holding deposit it went downhill very ...
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Comment on agent fees
Very high, been with 3 other estate agents in Egham area - never paid more than £300 - was charged double here. I don't understand what the money goes towards as you have to compile all the documents and fill in forms - they just forward your emails, my cat could do a better job.
Was this helpful? Yes
Jan 05,2018
Minithumbdown
By: 'A dissatisfied customer'
Jan 05,2018
2 people found
this helpful
I recently signed up with Regents which I bitterly regret. I had to chase them to do their job efficiently and market the property. They have made false promises and ignored me when they can't be bothered to answer a simple question. When they ...
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Comment on agent fees
Bad
Was this helpful? Yes
Nov 07,2017
Minithumbup
By: 'Onourway'
Nov 07,2017
0 people found
this helpful
We wanted to leave some feedback but unfortunately the link on your letter doesn't work and when typed into a browser it just opens a generic Regents webpage. We just wanted to say we were very pleased with the service we received from Regents. ...
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Comment on agent fees
Competitive
Was this helpful? Yes
Oct 01,2017
Minithumbdown
By: 'Costas'
Oct 01,2017
0 people found
this helpful
Absolutely brilliant service. We saw a property that we liked. Max set up a viewing. Helped us all the way through. Was always at the other end of the phone if we had questions and even set up a second viewing so we can measure ...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 02,2017
Minithumbup
By: 'Jamie'
Sep 02,2017
0 people found
this helpful
I recently completed on the sale of my house in Addlestone (August 17). We spoke to several of the major agents in Addlestone and found Ryan and his team at Regents to be very professional and we built a good relationship from the first meeting. Throughout ...
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Comment on agent fees
Good - worth it
Was this helpful? Yes
Jul 26,2017
Minithumbup
By: 'Jon and Katie'
Jul 26,2017
0 people found
this helpful
Buying a first property can be stressful, but Ryan made the whole process flow seemlessly. He kept us informed at all times and was extremely helpful and quick to answer any questions we might have had. The whole process went smoothly and we are now ...
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Was this helpful? Yes
Jul 26,2017
Minithumbup
By: 'Claire & Stephen Prior'
Jul 26,2017
0 people found
this helpful
I cannot express sufficiently the good work that Ryan did for myself and my brother when we had to sell our Mother's home. He was polite, knowledgeable and sympathetic to our situation. His communication was excellent and we knew what was happening at every stage. ...
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Comment on agent fees
Fees were explained at the outset and I feel that all the help we had from Ryan made the fee worthwhile.
Was this helpful? Yes
Jul 21,2017
Minithumbup
By: 'Jin'
Jul 21,2017
0 people found
this helpful
Max was really helpful during the whole process and was very knowledgable about the area and local amenities. He considered our requirements and desires with great care and found us a beautiful place to live. I would definitely recommend the agency and of course Max ...
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Comment on agent fees
Slightly high but worth it
Was this helpful? Yes
Jun 10,2017
Minithumbup
By: 'alsumisa'
Jun 10,2017
0 people found
this helpful
Richard was extremely helpful when letting our property. He was always cheerful and pleasant and let the property quite quickly. I have no hesitation in recommending him....
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Comment on agent fees
The fees seem fairly average
Was this helpful? Yes
May 25,2017
Minithumbup
By: 'AMG'
May 25,2017
0 people found
this helpful
I dealt with Richard on my first personal property rental and he was really friendly, patient and kind and answered every single one of my questions...and there were many! I'm very grateful for his knowledge and experience and in helping me through the entire ...
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Comment on agent fees
Competitive prices
Was this helpful? Yes
May 04,2017
Minithumbdown
By: 'JM'
May 04,2017
0 people found
this helpful
We had a deal with Richard and Beth, I really appreciate their professional help and support! Especially Richard who was very helpful with all of our requests Thank you both...
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Comment on agent fees
Agency fees are quite high comparing with other agencies
Was this helpful? Yes
Apr 06,2017
Minithumbup
By: 'Marc & Anita'
Apr 06,2017
0 people found
this helpful
Very pleased with Regents staff, Beth and Rich. We first met Beth at the property we we're viewing, she made us feel at ease and was very knowledgeable when we asked questions. We actually thought before the viewing that we might not like the property ...
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Comment on agent fees
Agents fees were good, given their professional service.
Was this helpful? Yes
Apr 03,2017
Minithumbup
By: 'Beth & Richard amazing help'
Apr 03,2017
0 people found
this helpful
My mother and me got amazing help from Beth, as first time renting she explained and really guided us to getting our new lovely home. Amazing team and support from Beth & Richard. Thanks again....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 03,2017
Minithumbup
By: 'Furai'
Apr 03,2017
0 people found
this helpful
Ryan gave me the highest of four valuations for my property. I did not expect to achieve that, but in fact I have achieved more than I would have expected, and am very happy with the result. I was kept well informed on proceedings, and ...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 01,2017
Minithumbup
By: 'Alison'
Apr 01,2017
0 people found
this helpful
Ryan was always available for any queries or questions I had, he was very polite and reassuring of any problems ,very friendly and easy to talk to...
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Was this helpful? Yes
Feb 26,2017
Minithumbdown
By: 'Celso Rocha Jr'
Feb 26,2017
0 people found
this helpful
Richard is a great professional. He assisted my wife and I finding the right property. Richard always replies our questions promptly as well as sorting everything we need....
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Was this helpful? Yes
Feb 24,2017
Minithumbup
By: 'Kate'
Feb 24,2017
0 people found
this helpful
Richard was very proactive and got viewings booked in and a tenant found extremely quickly. He communicated regularly and gave sound advice....
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Comment on agent fees
A competitive price.
Was this helpful? Yes
Feb 10,2017
Minithumbup
By: 'G Hughes'
Feb 10,2017
0 people found
this helpful
Extremely helpful and was very quick to respond to any queries that I had throughout the process. Richard is highly recommended....
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Comment on agent fees
Agents fees were fair for the level of service received.
Was this helpful? Yes
Feb 08,2017
Minithumbup
By: 'Martin'
Feb 08,2017
0 people found
this helpful
Very good generally, It was a bit unfortunate that I think I had about 3 different people leave during the few months it took to sell my property. High staff turnover maybe as they don't feel valued? There was a period when I didn't get any ...
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Comment on agent fees
Competitive.
Was this helpful? Yes
Dec 13,2016
Minithumbup
By: 'Simon'
Dec 13,2016
0 people found
this helpful
A great team: very helpful and professional, they provide accurate advice on setting fair market rents, finding quality tenants and ensuring no void periods. Fees are competitive. I would recommend them highly....
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Comment on agent fees
Fees are competitively priced
Was this helpful? Yes
Dec 04,2016
Minithumbup
By: 'JN'
Dec 04,2016
1 people found
this helpful
courteous and efficient. Found us tenants very quickly and after a minor misunderstanding with access codes, we were able to complete all the formalities on line...
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Comment on agent fees
didn't have much time to shop around but the lowest quote
Was this helpful? Yes
Oct 13,2016
Minithumbup
By: 'Mizzy'
Oct 13,2016
0 people found
this helpful
Richard was briliant. He helped us to get a place in a short space of time. He was easy and quick to get hold off and would call me back. Very friendly and professional. Stacey was very good too. Always there to help when needed. ...
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Was this helpful? Yes
Oct 10,2016
Minithumbup
By: 'Diana Rodrigues'
Oct 10,2016
0 people found
this helpful
Stacey and everybody from Regent that we worked with were very helpful throughout this letting process. Stacey gave us helpful information and good advices that made the change quicker and easier especially because this was the first time we were renting a house....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 03,2016
Minithumbup
By: 'Leeanne'
Oct 03,2016
0 people found
this helpful
Richard was great; he listened to what I wanted in my property search. He was easy to get hold off and would call me back promptly. Very friendly and professional....
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Was this helpful? Yes
Oct 03,2016
Minithumbup
By: 'Sajjan Jyothi'
Oct 03,2016
0 people found
this helpful
Stacey and Richard were really helpful for me and my family to settle down in our new property. Always conveyed the realistic information to me that helped me to plan accordingly.I will surely introduce Stacey and Richard to my friends for their property needs....
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Comment on agent fees
Value for money
Was this helpful? Yes
Oct 02,2016
Minithumbup
By: 'Matt'
Oct 02,2016
0 people found
this helpful
Richard was brilliant. We really valued his open and honest approach and it was refreshing to deal with someone with his approach. When going on leave, Mark stepped in to cover Richard and we didnt see anything missed, the process carried on and Mark was ...
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Comment on agent fees
Fee's were really reasonable
Was this helpful? Yes
Oct 02,2016
Minithumbup
By: 'Andreia Lopes'
Oct 02,2016
0 people found
this helpful
Stacey and Richard were so great in helping me and my family with this new property, they were very supportive it helping with the paper process and giving advice when need.It always gives me so much hope when a company actually goes above and ...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 02,2016
Minithumbup
By: 'Sandra'
Oct 02,2016
0 people found
this helpful
Absolulty professional. Very quickly service. I recomend them. The only thing that I'm not very happy is that their fees are very high....
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Comment on agent fees
High
Was this helpful? Yes
Sep 12,2016
Minithumbup
By: 'Mr Callow'
Sep 12,2016
0 people found
this helpful
We bought a house through Regents, with Richard acting as our agent. He was thoroughly polite, knowledgeable, helpful and friendly to deal with anytime we spoke on the phone or met in person. I would not hesitate to recommend Richard and Regents to anyone looking ...
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Was this helpful? Yes
Sep 08,2016
Minithumbup
By: 'Ashleigh'
Sep 08,2016
0 people found
this helpful
I cannot thank Stacey enough for all her help and patience she has had with us , we weren't the easiest case but we wanted to have this house and Stacey made it come true. We cannot recommend her enough....
read full review
Comment on agent fees
They fees are expensive ( ƒâ€š‚£600.00 for admin fees) and the referencing team were a bit slow but it was worth it.
Was this helpful? Yes
Areas covered
  • KT12
  • Brooklands, Byfleet, New Haw,
  • KT13
  • KT14
  • Row Town, Weybridge, Woodham
  • KT15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £140,000
  • Max: £610,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
44 0 34 7 18 1 17 0 3 1

Fees

No fees set.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:32 PM 06/12/2017 by allAgents

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Branch - Regents Addlestone, Addlestone, KT15

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