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    Linsey Derrick
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    Catherine Moule
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Touchstone Residential Lettings

9 Edgar Buildings George Street Bath
Somerset
BA1 2EE

01225 447744

Aug 12,2016
Minithumbdown
By:
Aug 12,2016
1 people found
this helpful
When we viewed the house in 2015, it was in a terrible state. However, we were promised that the house would be professionally cleaned and repainted before we moved in. To which it was. It was also part of the contract agreement, that we would have to get the property professionally cleaned at the end of our tenancy too (2016). This was to be deducted from our deposit. Before we moved out, we decided to clean the house and garden to near impeccable standards, so that the professional cleaners wo...
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What agent could do to change your mind?
They charge you near ‚£200 to check your credit rating. You can actually check your own credit rating online for free!!!
Comment on agent fees
They charge you near ‚£200 to check your credit rating. You can actually check your own credit rating online for free!!!
Was this helpful? Yes
Jun 08,2015
Minithumbdown
By:
Jun 08,2015
0 people found
this helpful
Where to begin?! Our agent got taken over by Touchstone and you have no idea how gutted by this we are! we have heard from them 3 times in 2 years - the first was to tell us that they had taken over and the other 2 times were to inform us of the yearly rent increase. we have gone from ‚£675 to ‚£760 per month in two years and not once in that time have they even been out to view or visit the property. They are in Bath and we are in Dorset and if they bothered researching on right...
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Was this helpful? Yes
Aug 11,2014
Minithumbdown
By:
Aug 11,2014
1 people found
this helpful
Where to start, Asbestos was found in the property, despite 30 calls and emails Touchstone did not attend the property and either control of remove the asbestos. They only agreed to remove the asbesos after I had a professional contractor come in and remove it professionally, having given Touchstone every opportunity to deal with it. Touchstone had no interest in dealing with a stack of essential maintenance issues, they only started to deal with some of the issues after I had the councils env...
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What agent could do to change your mind?
If customers are on the phone, I would hope the person on the other end would have the common decency to listen to what I am saying and not to talk over me. Frankly I do not believe that any amount of feedback is going to resolve the ugly little people in this organisation. All they have done with me is make a business relationship enterily personal.
Comment on agent fees
I was allocated Touchstone when my landlord decided to stop paying his rent so the property was taken control of by Barclays Bank. I never wanted or entered into a contract with this disgraceful bunch of slum lords.
Was this helpful? Yes
Feb 08,2014
Minithumbdown
By:
Feb 08,2014
1 people found
this helpful
Dreadful - as a tenant please do not consider using them. Couldnt have been worse at getting problems fixed , answering calls and emails. kept making promises to do things and then not! - 5 weeks to fix a problem with hot water. On ending tenancy wanted to charge for professional cleaners to come in to clear away the odd cleaning spray I had let on clean surfaces....
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What agent could do to change your mind?
The tenant is paying the rent - in advance . so address quickly any problems that arise rather than just trying to keep costs down
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Oct 28,2013
Minithumbdown
By:
Oct 28,2013
2 people found
this helpful
ringing up every a week in advanced for monthly rent every month very unpleasant to speak to on the phone rude and they lie all the time to get more money out off you and try to confuse you when talking to you...
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What agent could do to change your mind?
really bad took all my rent deposit for no reason they lie about all sorts just to get more money out off you dont stand for it tell them straight!!!
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Linsey Derrick - upload your photo Linsey Derrick
1 reviews

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Catherine Moule - upload your photo Catherine Moule
1 reviews

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