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    Yasmine
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
Touchstone CPS Ltd

55 Triangle Building, Wolverton Park Road Wolverton, Milton Keynes
Buckinghamshire
MK1 1QT

01908 525 400


Properties for Sale
Properties to Rent

“Outstanding Efforts...”

Feb 21,2019
Minithumbup
Yasmine
By: 'PJ West'
Feb 21,2019
0 people found
this helpful
Thanks to Yasmine, moving into my new home has been seamless. Consistency, reliability and great efforts have all lead to settling in rather quicker than anticipated. Not only has she made sure that my home was spotless on arrival, but has also kept in contact ...
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Was this helpful? Yes

“We're in good hands...”

Feb 13,2019
Minithumbup
Yasmine
By: 'Angeric'
Feb 13,2019
0 people found
this helpful
I just wanted to take the time to say that Jasmine is wonderful to work with, her patience and diligence has helped with every challenge we've been presented. It's an absolute pleasure....
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Was this helpful? Yes

“Called about my heat not working...”

Feb 04,2019
Minithumbup
Yasmine
By: '13'
Feb 04,2019
0 people found
this helpful
Yasmine emailed me back with in minutes of my initial email. She not only made sure the job got done as soon as possible but she emailed back to follow up....
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Was this helpful? Yes
By: Penny Graham
Feb 05, 2019
View all comments (1)
Hi Thank you for taking the time to review our service and more specifically that provided recently by my colleague, Yasmine, it's much appreciated. I pleased to see that Yasmine was able to resolve your issue promptly, keep you updated and follow up too. Kind regards Penny Graham Touchstone ...

“No heating or hot water...”

Feb 02,2019
Minithumbdown
By: 'Steve'
Feb 02,2019
0 people found
this helpful
I have rented via touchstone in various guises for a number of years now. I have to say their service has been consistent throughout this period - absolutely atrocious. Most recently my gas boiler was condemned (although it shouldnt have been) this was on Thursday 31...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Penny Graham
Feb 05, 2019
View all comments (1)
Hi Steve Having read your review, I am very concerned by your comments. Please could you contact me direct: penny.graham@touchstoneresi.co.uk with details of your property and who you have been dealing with so that I can take up this matter with the relevant team. I look forward to hearing from you as a matter of urgency. Kind regards Penny ...

“Brilliant service!...”

Jan 31,2019
Minithumbup
Yasmine
By: 'Anna Zielonka'
Jan 31,2019
0 people found
this helpful
I recently contacted Yasmin regarding issue with the boiler. Had no heating or hot water, found this very distressing, especially because I am 36wks pregnant. Yasmin was an absolute star. She arranged few engineers who came by the end of afternoon and kept me updated ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Feb 01, 2019
View all comments (1)
Hi Anna Thanks for taking the time to review the great service that you received from Yasmine recently. I'm pleased that Yasmine was able to resolve the issue for you so quickly and kept you updated. Since joining Touchstone, Yasmine has consistently provided our customers with great service, so I'm so delighted that Yasmine's efficiency and hard work is recognised. Thanks again. Kind regards Penny Graham Touchstone ...

“General...”

Jan 25,2019
Minithumbup
Yasmine
By: 'Darren Austin'
Jan 25,2019
0 people found
this helpful
I would just like to thank Yasmine for all of her help since moving into Trevithick Court. There were a few things that needed resolving and Yasmine has been extremely helpful in getting these sorted, she is always polite and helpful and is a credit ...
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Comment on agent fees
No issues
Was this helpful? Yes
By: Penny Graham
Jan 29, 2019
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Hi Darren Thank you for your wonderful feedback about my colleague in the Milton Keynes office, Yasmine. Since joining Touchstone, Yasmine has consistently provided our customers with great service but it is always pleasing when our customers tell us too! Thanks again. Best wishes in your new home. Penny Graham Touchstone ...

“Really efficient service...”

Jan 25,2019
Minithumbup
Yasmine
By: 'Emma'
Jan 25,2019
0 people found
this helpful
Really great efficient service from Yasmine this week. I phoned Touchstone as my heating had stopped working - not what you want in really cold weather! She escalated the matter to Lonsdale who phoned me only 10 minutes or so later and sent someone out the ...
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Comment on agent fees
I've been renting my flat for over three years. I remember that the fees, while I could have done without them, were less than other agents' fees I had been quoted. I also appreciated Touchstone stating their fees clearly on their website - not all agents do this.
Was this helpful? Yes
By: Penny Graham
Jan 29, 2019
View all comments (1)
Hi Emma Thank you for sharing your experience of our service and especially for your feedback regarding my colleague in the Milton Keynes office, Yasmine. I am delighted to see that Yasmine was able to arrange for your heating to be fixed quickly and that she kept you updated regularly. I have always found Yasmine to be both efficient and helpful but it's great when our customers find this too. Thank you. Kind regards Penny Graham Touchstone ...

“Worby...”

Jan 24,2019
Minithumbup
Yasmine
By: 'Andy'
Jan 24,2019
0 people found
this helpful
Yasmine has been a super star for my shower looked at in a fast and efficient fashion she's a credit to your company very impressive...
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Was this helpful? Yes
By: Penny Graham
Jan 29, 2019
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Hi Andy Wow! Thanks for ranking Yasmine in our Milton Keynes office a Superstar, that's great! From my own interactions with Yasmine I have found her to be both prompt and efficient but it's brilliant to see this recognised by our customers too, so thank you. Kind regards Penny Graham Touchstone ...

“Fast!...”

Jan 24,2019
Minithumbup
Yasmine
By: 'Mrs cattell'
Jan 24,2019
0 people found
this helpful
Yasmine responded to my email Straight away. And the job got done very quickly. Every email I sent gets dealt with quickly and efficiently. So nice to finally have things done.Lee cattell...
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Was this helpful? Yes
By: Penny Graham
Jan 29, 2019
View all comments (1)
Hi Mrs Cattell Thank you for providing a review of the service provided by my colleague in the Milton Keynes office, Yasmine, it is much appreciated. From my experience, Yasmine is indeed both efficient and prompt but it is always pleasing to receive such feedback from our customers. So, thank you. Kind regards Penny Graham Touchstone ...

“Excellent Service...”

Jan 22,2019
Minithumbup
By: 'Charlotte'
Jan 22,2019
0 people found
this helpful
I would like to highlight to the director for the great work Sammy Black has done for us. I have been a very difficult person to deal with as we have had a lot of things that required attention in our property and she had ...
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Was this helpful? Yes
By: Penny Graham
Jan 29, 2019
View all comments (1)
Hi Charlotte Thank you for taking the time to provide a review for our Touchstone, it's much appreciated. I am delighted to see that you have found both Sammy & Nicola to be both helpful and polite. I will happily pass on your comments about the service provided to both the team and our Leadership team. Thanks again. Kind regards Penny Graham Touchstone ...

“Great rental assistance...”

Jan 18,2019
Minithumbup
By: 'Anne'
Jan 18,2019
0 people found
this helpful
Jenna Higham has gone over and above in order to help my partner and I move house. It is so important to get immediate responses and kept fully up to date whenever possible and Jenna certainly has done this Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
View all comments (1)
Thank you so much for your kind words, Anne. We really appreciate you taking the time to share your experience of your recent dealings with Jenna with us. It's always great to see a colleague acknowledged for their work, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“She needs a pay raise....”

Jan 17,2019
Minithumbup
Yasmine
By: 'Samuel'
Jan 17,2019
0 people found
this helpful
Yasmine is a joy to deal with, she doesn't mess about, she just gets the job done, not only is her manner excellent, she actually sounds and talks like a real human being. Top notch agent. Bonus Fact: some say she can produce rainbow lasers ...
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Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
View all comments (1)
Hi Samuel Thank you for your glowing commendation of my colleague, Yasmine, it's much appreciated. Whilst Yasmine works in our Milton Keynes office, I have had some dealings with Yasmine and always found her to be both efficient and friendly. The service that she has provided to date has certainly made an impression on you, for all the right reasons. Thanks again. Kind regards Penny Graham Touchstone ...

“Great flat to live in...”

Jan 15,2019
Minithumbup
By: 'Jamie T'
Jan 15,2019
0 people found
this helpful
I would thoroughly recommend this property fair rent quiet area conviently located close to local shops such as two shops a butchers and bakers...
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Comment on agent fees
Fees fair
Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
View all comments (1)
Hi Jamie Thank you for taking the time to leave a review, it's much appreciated. I am pleased to see that you are enjoying your home and its location. Kind regards Penny Graham Touchstone ...

“Anazing...”

Jan 13,2019
Minithumbup
By: 'Amy clark(forestdale centre)'
Jan 13,2019
0 people found
this helpful
So disappointed that I am not dealing with Dawn anymore, it's been 8 years and she is amazing. Not pleased with the change as I built up a great rapor with her. Not only was she friendly she always dealt with any issue I had so ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
View all comments (1)
Hi Amy Thank you for taking the time to review our service and particularly the great service that you have received from Dawn over the years. I understand your disappointed at Dawn being re-assigned and not having her as your property manager now but hopefully your new manager will be just as friendly and helpful. I will pass on your good wishes to Dawn. Thanks again. Kind regards Penny Graham Touchstone ...

“Home Repairs...”

Dec 17,2018
Minithumbup
Yasmine
By: 'Alex Akpojaro'
Dec 17,2018
0 people found
this helpful
Handled my request professionally & timely. Thanks so much Yasmin, that's the way to achieve high customer satisfaction! I hope you get recognised accordingly....
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Comment on agent fees
good
Was this helpful? Yes
By: Penny Graham
Dec 20, 2018
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Hi Alex Thank you for taking the time to leave a review of our service and particularly for your great feedback for my colleague, Yasmine. It really is great to be able to feedback such positive customer comments to the team, so thank you. Merry Christmas. Kind regards Penny Graham Touchstone ...

“Concise & sound...”

Aug 07,2018
Minithumbup
By: 'Charly'
Aug 07,2018
1 people found
this helpful
Tiryn was spot on with communication and information passed to me over the phone. Her calm, friendly manner was very much appreciated! Salutes and big thank yous to her!...
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Comment on agent fees
The fees were reasonable and affordable.
Was this helpful? Yes
By: Penny Graham
Aug 21, 2018
View all comments (1)
Hi Charly Thank you for taking the time to write your great review about the service you have received from my colleague, Tiryn, in the Milton Keynes office, it is much appreciated. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Customer relations / service...”

Jul 21,2018
Minithumbup
By: 'Alan Hudson'
Jul 21,2018
0 people found
this helpful
Lisa has always gone above and beyond what I would normally expect - she has spent time and effort in dealing with what at times have been complex financial issues relating to a property my stepson was renting. - as a representative of Touchstone Lisa ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jul 24, 2018
View all comments (1)
Hi Alan. Thank you for taking the time to review of our service but particularly for your glowing commendation of the customer service shown by my colleague, Lisa. It is always great for me to see my colleagues recognised in this way, so thank you, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Miss...”

Jul 05,2018
Minithumbup
By: 'Sue hannaford'
Jul 05,2018
0 people found
this helpful
Terri peters has always been extremely pleasent and helpful when ever I have needed to ring her,and I always found her very efficient...
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Was this helpful? Yes
By: Penny Graham
Jul 17, 2018
View all comments (1)
Hi Sue Thank you for taking the time to provide a review for Touchstone. Your comments and commendation of Terri is much appreciated and well deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“EFFICIENT, PROACTIVE, HELPFUL AND UNDERSTANDING...”

May 31,2018
Minithumbup
By: 'Aaron'
May 31,2018
1 people found
this helpful
EFFICIENT, PROACTIVE, HELPFUL AND UNDERSTATING IS JUST A FEW WORDS TO DESCRIBE DAWNS SERVICE!! HIGHLY RECOMMENDED AND THANKS FOR THE SMOOTH MOVE!!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jun 01, 2018
View all comments (1)
Hi Aaron Many thanks for taking the time to review our service and more particularly for your review of my colleague, Dawn, it's much appreciated. It is always satisfying when a colleague is recognised for their service to our customers, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Living in the Dark, No heating, Mold and Leaks...”

Mar 31,2018
Minithumbdown
By: 'User123'
Mar 31,2018
3 people found
this helpful
We have storage heaters in our Flat, all of which have stopped working. I have a 1 year old and with the snow coming and going this is unacceptable. Called Touchstone and they seemed pretty unbothered by it all, They said the next slot they have ...
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Was this helpful? Yes
By: Penny Graham
Mar 31, 2018
View all comments (1)
Hi. We're really concerned to read your review. Please can you send further details to Alison Spink who manages our Milton Keynes office, so that we can get this checked out for you. Alison can be reached via alison.spink@touchstonecps.com. Kind regards Penny Graham Touchstone CPS Ltd ...

“Katy was absolutely brilliant in everything she did. She had ......”

Feb 14,2018
Minithumbup
By: 'Mark rice'
Feb 14,2018
0 people found
this helpful
Katy was absolutely brilliant in everything she did. She had to rush things through for me so I could move on a specific date. She totally out did herself and I would recommend her to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi Mark. Thank you for taking the time to review our service and especially the service received from Katy (I presume Katy Cartwright), it's much appreciated. We welcome feedback from our customers so that we may continually review and improve the service that we provide. I will ensure that your feedback is passed on to Katy. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...

“Dawn has always been very good over the years and ......”

Feb 02,2018
Minithumbup
By: 'Lovell79'
Feb 02,2018
0 people found
this helpful
Dawn has always been very good over the years and today more so the help she gave me has taken a lot of worry and stress of my shoulders and I appreciate so much Thank you...
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Was this helpful? Yes
By: Penny Graham
Feb 02, 2018
View all comments (1)
Hi. Thank you for taking the time to leave your review about my colleague Dawn in our Milton Keynes office, it's much appreciated. I am so pleased that Dawn's actions have made a such a difference to you, it's great to see. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Dawn is very helpful and always deals with any problems ......”

Feb 02,2018
Minithumbup
By: 'Jo bacon'
Feb 02,2018
0 people found
this helpful
Dawn is very helpful and always deals with any problems that accrue quickly and efficiently . All the staff are very kind and have a very caring manner . I'm very happy with their service . Southend...
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Comment on agent fees
I am happy with the fees
Was this helpful? Yes
By: Imogen
Apr 05, 2018
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Dawn and Monty are great they handle issues with the property efficiently and have been brilliant over the last few months in getting trades people out to our house quickly so that matters are dealt with straight away. ...

“Have found Touchstone to be a very reliable and fast ......”

Jan 04,2018
Minithumbup
By: 'Andrew'
Jan 04,2018
0 people found
this helpful
Have found Touchstone to be a very reliable and fast responding company, with very Polite and Patient staff. I'd particularly like to say that Victoria White and Monty Kareem-saad have always been very helpful and quick to deal with any issues....
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Comment on agent fees
Fees are acceptable to the going rate.
Was this helpful? Yes
By: Penny Graham
Jan 05, 2018
View all comments (1)
Hi Andrew. Thank you so much for taking the time to review our company and particularly for your kind comments about my colleagues, Victoria and Monty. It is always pleasing and much appreciated, to see my colleagues recognised for their work. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Excellent customer services, very professional. I am really happy with ......”

Dec 18,2017
Minithumbup
By: 'Victoria white'
Dec 18,2017
0 people found
this helpful
Excellent customer services, very professional. I am really happy with the servic provided by the Victoria white. She's been helpful throughout our tenrec with touch stone, I am really impressed....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Dec 19, 2017
View all comments (1)
Hi. Thank for you for your great review of our service and especially that of my colleague, Victoria White, it's much appreciated. It is always great to see a colleague recognised for their hard work. Have a wonderful Christmas & New Year. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Dawn Skelton has not only only been very prompt in ......”

Nov 30,2017
Minithumbup
By: 'Cuss'
Nov 30,2017
1 people found
this helpful
Dawn Skelton has not only only been very prompt in responding but has always been straight forward, pleasant and practical to deal with. This has meant I trust in the company and I am keen to help in return...
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Was this helpful? Yes
By: Penny Graham
Dec 01, 2017
View all comments (1)
Hi. Thank your for giving a review of Touchstone and especially for your comments about your dealings with my colleague, Dawn, it's much appreciated. Whilst I know Dawn to be both highly organised and helpful, it's great to have this confirmed by our customers. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...

“Sue was always helpful polite understanding. Any issues always resolved ......”

Nov 30,2017
Minithumbup
By: 'Julie ameerally'
Nov 30,2017
0 people found
this helpful
Sue was always helpful polite understanding. Any issues always resolved good communication And listening skills...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Penny Graham
Dec 01, 2017
View all comments (1)
Hi Julie. Thank you so much for taking the time to give a review of our service and for your commendation of my colleague, Sue. It is always great to see my colleagues recognised for their hard work and it is much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Brilliant service and fast response in all queries.. Thank you ......”

Nov 28,2017
Minithumbup
By: 'CRISTINA IONESCU'
Nov 28,2017
0 people found
this helpful
Brilliant service and fast response in all queries.. Thank you Cameron Cartwright for all your hard work!! And thank you touch stones for finding this house for my mum!...
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Was this helpful? Yes
By: Penny Graham
Dec 01, 2017
View all comments (1)
Hi Cristina. Many thanks for taking the time to leave your review of our service and especially for recognising my colleague, Cameron, for his hard work, it's much appreciated. Best wishes to your mother in her new home. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Always polite,and ready to help with anything wrong within ......”

Nov 27,2017
Minithumbup
By: 'Damion'
Nov 27,2017
0 people found
this helpful
Always polite,and ready to help with anything wrong within the property.glad I had sue as my portfolio holder....
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Was this helpful? Yes
By: Penny Graham
Nov 28, 2017
View all comments (1)
Hi Damion. Thank you for your wonderful review of the service you have received from my colleague, Sue Geen, it's much appreciated. I will ensure that your comments are passed on to Sue and her managers. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I have recently rented an apartment and have been dealing ......”

Nov 23,2017
Minithumbup
By: 'Amy G'
Nov 23,2017
0 people found
this helpful
I have recently rented an apartment and have been dealing with Victoria throughout the process. She has been extremely helpful and communicated everything with me thoroughly and professionally. 5 star customer service from Vicky and the whole team, thank you for all your help....
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Comment on agent fees
Fees were very reasonable.
Was this helpful? Yes
By: Penny Graham
Nov 28, 2017
View all comments (1)
Hi Amy. Thank you so much for your glowing commendation of my colleague, Victoria, it's much appreciated. I was delighted to read your comments about the service you have received from the whole team but particularly Victoria White. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Areas covered
  • MK1
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
83% customers were satisfied with fees 67% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA RICS NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 39 8 0 0 0 0 3 1

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 1:59 PM 17/07/2018 by Penny Graham

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