Touchstone CPS Ltd
London, EC2R
4.6/5, 22 reviews
91% recommended
0% lettings valuation accuracy
93% lettings fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change.We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in ... show more We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change.

We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Opening Hours
Address

Touchstone CPS Ltd
1 Poultry
London

EC2R 8EJ
01225 838 490

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 93% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 17 2 0 0 0 0 3 0
Areas covered
  • EC2V
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS NALS TPOS Lettings TPOS TDS SAGEagent
Latest Properties

No Properties

“Excellent experience, thanks!...”

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Aug 05,2019
Minithumbup
By: 'Indrek Galetin'
Aug 05,2019
0 people found
this helpful
A huge thank you to Susan Lywood for making our move into a new flat so stress free. She has been very professional and friendly. Couldn’t ask more from a property manager. Excellent experience, highly recommended!...
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By: Penny Graham
Aug 06, 2019
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Thank you so much for your 5 star rating and wonderful comments about your recent experience dealing with my colleague Susan Lywood. It's always pleasing to hear such positive feedback about my colleagues and have a happy customer. Thanks again for taking the time to review our service. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Move in to Touchstone's property...”

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Jan 23,2019
Minithumbup
By: 'Enzo'
Jan 23,2019
0 people found
this helpful
My partner and I recently moved in to a Touchstone's property. Our experience has been a very pleasant and stress -free one, thanks to the professional and prompt arrangements managed by the property manager Susan Lywood. Susan has been very helpful, kind and attentive, making ...
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By: Penny Graham
Jan 29, 2019
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Hi Enzo Thank you for providing your wonderful review of the service provided by my colleague, Susan Lywood. Having worked with Susan for a few years, I know that she works hard to provide her customers with a friendly and efficient service but it's always great to see this acknowledged, so thank you. Kind regards Penny Graham Touchstone ...

“Very positive experience!...”

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Jan 18,2019
Minithumbup
By: 'Mitch and Ally'
Jan 18,2019
0 people found
this helpful
Caroline made our move into a new flat completely seamless. She was professional, responsive and friendly, and went out of her way to make sure everything went smoothly. Couldn't recommend her more highly - thanks Caroline!...
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“Top notch service from Sue Lywood at Touchstone...”

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Jan 13,2019
Minithumbup
By: 'Steven Davies'
Jan 13,2019
0 people found
this helpful
I recently moved in to one of Touchstone's properties and love the fact you have a direct line straight through to a property manager (in my case Sue Lywood) and no endless call waiting/options buttons. Proper customer service and she has been so quick ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
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Hi Steven Thank you so much for your wonderful review of the service you received from my colleague, Sue Lywood. I've worked with Sue for some time now and I know she works hard to ensure that her customers are well provided for, so it's great to see her endeavours acknowledged. Thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Thanks...”

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Dec 04,2018
Minithumbup
By: 'Andrew'
Dec 04,2018
0 people found
this helpful
Thanks very much to Gail for all her help on progressing my tenancy. She was always very responsive to any questions or queries, which helped make it a smooth process...
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By: Penny Graham
Dec 05, 2018
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Hi Andrew Thank you for submitting your review of Touchstone's service and especially for your comments about my colleague, Gail. It's great to provide the teams with such positive feedback, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Quick, informative and understanding service!...”

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Nov 19,2018
Minithumbup
By: 'Sophie'
Nov 19,2018
0 people found
this helpful
Susan was very prompt when responding. Any questions we had she answered in a extremely informative manner and made us feel at ease leading up to the stressful moving in period! Thank you Susan :)...
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By: Penny Graham
Nov 27, 2018
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Hi Sophie Thank you for taking the time to review Touchstone and in particular the service you received from my colleague, Susan. It is always a pleasure to see a colleague recognised for their work. Thanks again. Enjoy your new home. Kind regards Penny ...

“Excellent Service!...”

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Oct 23,2018
Minithumbup
By: 'Robert K.'
Oct 23,2018
0 people found
this helpful
Very professional service. Everything was done online so it was convenient for me. All the documents were very transparent and written not only for lawyers. Susan was very helpful at every step of the whole process....
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By: Penny Graham
Oct 26, 2018
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Hi Robert Thank you for reviewing Touchstone, it's much appreciated. I am pleased that you found our our service convenient and professional. Thank you also for taking the time to highlight the service that you received from Susan. It's always great to see my colleagues recognised for their work. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Really helpful with noise complaint...”

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Oct 08,2018
Minithumbup
By: 'Sarah Murray'
Oct 08,2018
0 people found
this helpful
Gail was quick, polite and really helpful when I complained about a party that started at midnight on a Sunday evening and did not finish until 4am- ish Monday morning. She understood my worries and action-ed them instantly....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Oct 09, 2018
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Hi Sarah Thank you for your great review of the service that you received from my colleague, Gail. It's always great to see my colleagues recognised for their hard work, so thank you for taking the time to leave your review. It is very much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Very good services...”

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Aug 14,2018
Minithumbup
By: 'Cristina'
Aug 14,2018
0 people found
this helpful
Great work for Susan! Very quick at responding . We received a lot of help and support. I would highly recommend!...
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Comment on agent fees
Very understanding
Was this helpful? Yes
By: Penny Graham
Aug 21, 2018
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Hi Cristina Thank you for your wonderful review of the service provided by my colleague, Susan Lywood, it's much appreciated and great to see her hard work recognised by our customers. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great Work!...”

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Jun 14,2018
Minithumbup
By: 'M'
Jun 14,2018
0 people found
this helpful
Great work from Susan and Caroline. Great communication and fast responses. They had an answer for every question we had. Polite, respectful and efficient. I would definitely recommend Susan and Caroline to anyone who is looking to rent in the areas that they cover. Keep ...
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By: Penny Graham
Jul 02, 2018
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Hi M. Thank you so much for your glowing commendation of my colleagues, Susan and Caroline. It's much appreciated and great to see their hard work recognised, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great service...”

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May 17,2018
Minithumbdown
By: 'Ed'
May 17,2018
0 people found
this helpful
I was fortunate to be in contact with Samuel while looking for a flat and he was kind enough to show me the same flat twice. He was very responsive and transparent and not remotely pushy, which was refreshing. I felt very confident that this ...
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Was this helpful? Yes
By: Penny Graham
Jun 01, 2018
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Hi Ed, Thank you so much for taking the time to review our service but particularly for your comments regarding my colleague, Sam. I will ensure that your comments feedback to Sam. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“Review...”

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Apr 04,2018
Minithumbup
By: 'Amy'
Apr 04,2018
0 people found
this helpful
Caroline was wonderful! Very friendly and accommodating. She was always on time and returned all phone calls promptly. She was a delight! Sue was also lovely and easy to deal with but was delayed on sending through a few items. Overall though she was very ...
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By: Penny Graham
Apr 13, 2018
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Hi Amy. Thank you for taking the time to give a review of Touchstone's service and especially your great comments about my colleagues, Caroline and Susan. I know how hard they both work to provide great service to our customers, so it's great to see this recognised. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Touchstone had less than 7 days (!) to get me into my ......”

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Mar 05,2018
Minithumbup
By: 'Shameer'
Mar 05,2018
0 people found
this helpful
Touchstone had less than 7 days (!) to get me into my new property and they tasked Susan and Caroline with making that happen: Caroline - fantastic communicator, highly professional and very proactive in her approach. Susan - highly experienced, great personality and fast execution. Both a ...
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Was this helpful? Yes
By: Penny Graham
Mar 27, 2018
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Hi Shameer Thank you so much for your wonderful review of our service and particularly the work of my colleagues Caroline and Susan. It is always satisfying to see my colleagues' work recognised by our customers. So, thank you, it's much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Everything went really smoothly and I got answers in a ......”

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Nov 22,2017
Minithumbup
By: 'Daniel A.'
Nov 22,2017
0 people found
this helpful
Everything went really smoothly and I got answers in a matter of minutes for all my questions. My situation was handled in a very professional and friendly way....
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Comment on agent fees
All was good on that side! Nothing out of the ordinary.
Was this helpful? Yes
By: Penny Graham
Nov 28, 2017
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Hi Daniel. Many thanks for taking the time to leave a review, it is much appreciated.I was delighted to read your comments about the service you have received from Touchstone and I will ensure that both Caroline & Susan are are advised too. Kind regards Penny Graham, Touchstone CPS Ltd ...

“I am very satisfied with Touchstone especially Caroline who is ......”

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Oct 10,2017
Minithumbup
By: 'Shiang'
Oct 10,2017
0 people found
this helpful
I am very satisfied with Touchstone especially Caroline who is the main contact. She delivers a professional and smart service and she is willing to help. I strongly recommend this company....
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Was this helpful? Yes
By: Penny Graham
Oct 10, 2017
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Hi Shiang. Thank you so much for your wonderful review of our service and especially that of my colleague, Caroline, in our London Office. It's always great to read such reviews, so thank you for taking the tie to leave your review, it is much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Very professional and dedicated person, she did everything she could ......”

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Sep 28,2017
Minithumbup
By: 'Guido Santopaolo'
Sep 28,2017
0 people found
this helpful
Very professional and dedicated person, she did everything she could to move us in the flat as soon as possible, and we were in in 3 days....
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Was this helpful? Yes
By: Penny Graham
Sep 29, 2017
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Hi Guido. Thank you so much for your glowing commendation of the service you received from my colleague, Caroline Evans. It is always very pleasing to see my colleagues recognised for their hard work. Kind regards Penny Graham, Touchstone CPS Ltd ...

“So helpful and made our move easy. Very understanding and ......”

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Jul 27,2017
Minithumbup
By: 'Emily ward'
Jul 27,2017
0 people found
this helpful
So helpful and made our move easy. Very understanding and would highly recommend! Very quick at responding and helped us a lot....
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By: Penny Graham
Aug 01, 2017
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Hi Emily. Thank you so much for taking the time to review our service and especially for your comments about my colleagues, Alana & Daisy. It's always great to see my colleagues recognised for their hard work and I'm sure that both will be very happy to see this too. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“A pleasure to work with. Great management team, always organised ......”

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Jun 29,2017
Minithumbup
By: 'GLP'
Jun 29,2017
0 people found
this helpful
A pleasure to work with. Great management team, always organised and up to date with the market! Would highly recommend....
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By: Penny Graham
Jun 30, 2017
View all comments (1)
Hi. Thank you for taking the time to review of our London Office and, more specifically, my colleague Caroline Evans. Its always great to see a colleagues work recognised. Also, Ill feedback your comment to Caroline. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Service could be better especially communication which fell short at ......”

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Jun 25,2017
Minithumbup
By: 'AgathaPapi'
Jun 25,2017
0 people found
this helpful
Service could be better especially communication which fell short at times. It took almost a couple of months of chasing before moving in and again lack of communication in terms of what the hold up was which was a real pain. Eventually moved in and ...
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Comment on agent fees
No fee
Was this helpful? Yes
By: Penny Graham
Jun 30, 2017
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Hi Agatha. Thank you for taking the time to review our service, its much appreciated. I am sorry to read that our service didnt meet your expectations on this occasion. Please could you contact the London office direct via infolondon@touchstonecps.com with further details so that they can investigate further as to where improvements in our communication can be made for you. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...

“I have been dealing with Touchstone for two years and ......”

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Jun 21,2017
Minithumbup
By: 'Marc Hedges'
Jun 21,2017
0 people found
this helpful
I have been dealing with Touchstone for two years and have never had any issues. Caroline Evans is great and always responds to queries straight away. I would highly recommend....
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By: Penny Graham
Jun 22, 2017
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Hi Marc. Thank you for your great review of the service provided by our London Office and particularly for your commendation of my colleague, Caroline. It's great to receive such positive feedback and much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Very professional in dealing with me but in a friendly ......”

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Jun 02,2017
Minithumbup
By: 'Mill'
Jun 02,2017
0 people found
this helpful
Very professional in dealing with me but in a friendly way. I was very satisfied after dealing with Lee. Good customer service...
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By: Penny Graham
Jun 06, 2017
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Hi Mill. Thank you so much for taking the time to write your review. It's great to see that you're happy with the service you've received from Touchstone, especially from Lee. Kind regards Penny Graham, Touchstone CPS Ltd ...

“Awful experience with this company. Waiting weeks for replies to ......”

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Apr 28,2017
Minithumbdown
By: 'Our experience with touchstone'
Apr 28,2017
1 people found
this helpful
Awful experience with this company. Waiting weeks for replies to emails, yearly rent increase despite being given no reason for the increase- they certainly didn't do any work to improve the property's state (which by the way was old, run down and clearly needed improvements). ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:59 PM 05/12/2018 by Penny Graham

Awards won by Touchstone CPS Ltd, London EC2R 8EJ


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