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    Laura Mullen
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    Laura Mullen
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    Laura Mullen
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Tim Russ & Co

5 Penn Road Hazlemere
Buckinghamshire
HP15 7LN

01494 715544

“ Fantastic!!... ”

May 21,2018
Minithumbup
Laura Mullen
By: 'Matthew Evans'
May 21,2018
0 people found
this helpful
Thank you so much Laura Mullen. Your help and support both initially and ongoing is first class and much appreciated. Many thanks...
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“ Highly recommended... ”

May 10,2018
Minithumbup
Laura Mullen
By: 'JC'
May 10,2018
0 people found
this helpful
I was introduced to Laura through a personal friend and as I was highly dissatisfied with the Agent handling my house rental, decided to give Laura the opportunity to take over the rental. It was a decision I haven't regretted. She found me a ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Pleasantly helpful... ”

May 08,2018
Minithumbup
Laura Mullen
By: 'A Harding'
May 08,2018
0 people found
this helpful
From the moment of making contact with Tim Russ Letting Agents about a my interest in a specific location Laura has been fantastic with her knowledge of the area and matching the clients requirements to the right property. As an ongoing agent if there are ...
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Comment on agent fees
Fees are comparative and reasonable
Was this helpful? Yes

“ Excellent service... ”

May 04,2018
Minithumbup
Laura Mullen
By: 'Kevin N'
May 04,2018
0 people found
this helpful
As a tennant of Tim Russ, I've had a really positive experience so far. My contact Laura has been really helpful whenever I've needed her. All general enquiries have been treated politely and quickly and I have had no problems at all. When ...
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Comment on agent fees
n/a
Was this helpful? Yes

“ Promptness and professionalism!... ”

May 03,2018
Minithumbup
Laura Mullen
By: 'Promptness and professionalism!'
May 03,2018
0 people found
this helpful
I have been in my property almost for a year! During this year I had few small issues which Laura has assisted with great promptness and professionalism! I would like also to thank all the staff at Hazlemere, they are always kind and happy to ...
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Comment on agent fees
I have been in my property almost for a year! During this year I had few small issues which Laura has assisted with great promptness and professionalism! I would like also to thank all the staff at Hazlemere, they are always kind and happy to help!
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“ 5 star service... ”

May 03,2018
Minithumbup
Laura Mullen
By: 'Rebecca'
May 03,2018
0 people found
this helpful
I Have been a tennant with Tim Russ and have been looked after by Laura mullen in the Hazlemere branch for the last two years. I cannot fault her level of service highly enough, she goes above and beyond to make sure that we are ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Helpful and friendly... ”

May 03,2018
Minithumbup
Laura Mullen
By: 'Friendly and helpful service'
May 03,2018
0 people found
this helpful
From the first viewing to our departure Tim russ have been extremely helpful and friendly. They were always there to help when we needed them dealing with anything promptly. I would recommend Tim russ as they are extremely good at finding the right property for ...
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Comment on agent fees
Good
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“ Friendly, professional agent!!... ”

May 03,2018
Minithumbup
Laura Mullen
By: 'Jo Gunby'
May 03,2018
0 people found
this helpful
After a dishwasher disaster Laura went above and beyond to ensure we were able to have a new one installed as quickly as possible. On the few occasions that we have needed to contact her she has been, approachable,quick to respond and sorted out ...
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Comment on agent fees
In line with other agents!
Was this helpful? Yes

“ Always on top of the situation... ”

May 02,2018
Minithumbup
Laura Mullen
By: 'Two old dogs'
May 02,2018
0 people found
this helpful
Tim Russ and specifically Laura Mullen look after two properties for us. We find Laura always to be in control of the situation and is very efficient and cheerful and a real pleasure to do business with....
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Comment on agent fees
Fees are fair
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“ An Experienced & Professional Letting Agent... ”

May 02,2018
Minithumbup
Laura Mullen
By: 'Nicola D'
May 02,2018
0 people found
this helpful
Laura Mullen has been responsible for letting my property over the past four years. She listens, builds up a good rapport, goes the extra mile and instinctively knows when she has the right tenant/s for your property. I can't recommend her highly enough....
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Comment on agent fees
Worth every penny for complete peace of mind.
Was this helpful? Yes

“ Patience..keeping us up todate.... ”

May 02,2018
Minithumbup
Laura Mullen
By: 'The Wright family'
May 02,2018
0 people found
this helpful
A big Thank you to Laura for walking us through the renting mine field. And finding us a wonderful property. Answering all our questions promptly and keeping us updated as things went along. Best regards The Wright Family...
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“ Highly Recommended... ”

May 02,2018
Minithumbup
Laura Mullen
By: 'Rocket Man'
May 02,2018
1 people found
this helpful
I became a landlord of a property in Hazlemere and being new to this procedure decided to interview a few letting agencies. I was looking for a company that would listen to my views and act promptly when I wanted advice and something doing. I ...
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Comment on agent fees
Good
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“ Terrible Agent... ”

Apr 17,2018
Minithumbdown
By: 'Alex'
Apr 17,2018
0 people found
this helpful
Terrible agents if you are a tenant. They are not helpful at all If you have a issue with the property and in most cases do not relay your concerns to the landlord. Be careful of your ***deposit**** they try anything not to pay your ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Laura Mullen
May 01, 2018
View all comments (1)
Alex, I am sorry to read your opinion of our agency which is unusual given the positive feedback and reviews that we usually receive. I deal with all the tenancies through the Hazlemere branch and would like to highlight that our Tenants are never requested to use a contractor as it is not their responsibility to maintain the property. If there were damages to the property you were renting at the end of your tenancy, they would be highlighted in the third party inventory check out report ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

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Complaints Procedure

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