Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8 offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more than 1,400 properties for landlords across Central Manchester and South Manchester. The business was founded in 1991 in Altrincham by Michael Groves who opened a second office in 1993 in Hale Village. The third office was opened in 1995 when the firm’s Operations Director and joint shareholder, Jason Watkin Read full description..., joined and invested in the company. In the year 2000, the 3 office firm expanded into Manchester’s burgeoning city centre residential property market where it quickly expanded, opening new city centre branches in the various residential quarters of the city centre. The firm now boasts a total of 4 offices in the city centre itself, bringing the firm’s total to 8. Originally the firm handled residential sales only. In 1995 the firm commenced dealing with residential lettings and property management, which now accounts for 50% of our total income. Our state of the art office on John Dalton Street is the most modern and innovative in Manchester with a 12′ high video wall showcasing our services and giving our properties and developments the highest possible profile. Its location, just off Deansgate and close to the Spinningfields Development, has been chosen to take advantage of the increased footfall in this area of Manchester. Despite the business’s expansion, the Company is still very much an independent enterprise managed in a very hands-on way by its two owners, Jason Watkin and Michael Groves.
Thornley Groves

2 Higher Road Urmston, Manchester
Greater Manchester
M41 9BQ

0161 7484111
Website not available

Properties for Sale
Properties to Rent

Jun 09,2016
Minithumbup
By: 'Mrs Connah'
Jun 09,2016
0 people found
this helpful
I recently bought a property from Thornley Groves in Urmston, and I have to say what excellent service I received from them, especially John. Nothing was too much trouble for him. He was professional, helpful and kept me informed in the progress of the property ...
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Jun 03,2016
Minithumbdown
By: 'Poor Service'
Jun 03,2016
0 people found
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My house was sold after a difficult break up with this estate agent. A for sale sign went up prior to my knowledge or having signed any documentation and when challenged no appology/empathy. I did not even receive information about a completion date. I ...
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What agent could do to change your mind?
Fees were fair.
Attached Files
Comment on agent fees
Fees were fair.
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By: Hannah Marsh
Jun 24, 2016
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Dear Sir/Madam, We're very sorry to hear you were unhappy with the service you received from the Sales Team in Urmston. We're glad to hear you have had postitive experiences with Thornley Groves in the past, but are therefore very disappointed that later experiences haven't lived up to your expectations. Please contact me directly on 0161 942 4121 or email me at hannah.marsh@thornleygroves.co.uk if you would to discuss the matter. I look forward to hearing from you. Kind regards, Hannah Marsh, C ...
Oct 24,2015
Minithumbup
By: 'Hariss'
Oct 24,2015
0 people found
this helpful
He has reacted very promptly to my requests. Eg He has contacted the accountancy service for a special statement indicating a summary of repairs done on the property. This is useful for the tax office....
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Scott! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...
Oct 20,2015
Minithumbup
By: 'Sandy'
Oct 20,2015
0 people found
this helpful
I would just like to say a HUGE thank you to all the team at Thornley Groves, Urmston. I am so pleased with the way they dealt with my property purchase. Oliver was always very responsive as the purchase required working with vendor who lived ...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Oliver and Mark! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...
Oct 17,2015
Minithumbup
By: 'Kelly and Jon'
Oct 17,2015
0 people found
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Fantastic service from start to finish,...
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Oct 16,2015
Minithumbup
By: 'Thornley Groves'
Oct 16,2015
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this helpful
Thornley Groves were initially recommended by a friend. I have found them very professional at all times, in particular Mark Latham the Manager at the Urmston branch has always been honest and open with me. I would also like to commend Oliver Gallagher who also ...
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Oct 15,2015
Minithumbup
By: 'Adele'
Oct 15,2015
0 people found
this helpful
The team were brilliant throughout my purchased, they liaised with property seller and chased up where necessary. There was always a staff member on hand when you rang, and Oliver always returned calls quickly. I would definitely use them again....
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Comment on agent fees
I purchased the property so don't know about the fees paid.
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Oct 15,2015
Minithumbup
By: 'Hendo'
Oct 15,2015
0 people found
this helpful
Although my property tok 3 atempts to sell, this was through no fault by them. Every step along the process, they have been helpful and professional in every way......
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Comment on agent fees
AlL ok and happy..
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Oct 15,2015
Minithumbup
By: 'M Herbert'
Oct 15,2015
0 people found
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We first met Oliver when we viewed the property we are currently buying. He showed us round the property and was professional with his advice and approach. We were certainly keen on the house after our visit and went back on a couple of occasions ...
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Oct 14,2015
Minithumbup
By: 'Carole Dean'
Oct 14,2015
0 people found
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Oliver was first class with us from beginning to end. He is the perfect gentleman. His efforts for us were beyond the call of duty. What a credit he is to Thornley Groves....
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Oct 05,2015
Minithumbup
By: 'Megan'
Oct 05,2015
0 people found
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Oliver was great to deal with, really quick at responding to emails and really helped me understand the house buying process as a first time buyer. I asked to view the property a couple more times than usual and he was very accommodating, always pushing ...
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Sep 16,2015
Minithumbup
By: 'Matt'
Sep 16,2015
0 people found
this helpful
Everything was spot on. Fast email responses and everything was such a smooth and fast transaction. John was fantastic and really worked hard to push this through as quickly as possible....
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Sep 15,2015
Minithumbup
By: 'Lizzie Hudson'
Sep 15,2015
0 people found
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From the moment we met Samantha, who arranged a later evening viewing in order to allow us to view the house we eventually purchased, we were very impressed. She was patient with us, and knowledgeable about the local area, which put us at ease. Mark, ...
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Sep 14,2015
Minithumbup
By: 'R Jones'
Sep 14,2015
0 people found
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Excellent service of dealing with buyers by showing them the around the house, keeping me informed about buyers comments on the house. Staff were very polite and efficient in the process of selling the property....
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Comment on agent fees
1% charge was the amount I thought I would pay.
Was this helpful? Yes
Aug 31,2015
Minithumbup
By: 'Simon and Victoria'
Aug 31,2015
0 people found
this helpful
Very professional and attentive to all of our queries. The team at Thornley Groves Utmston are approachable and proactive in handling queries. The open house process was led in an efficient manner. Some agents in the area are less expensive, but with Thornley Groves it ...
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Aug 28,2015
Minithumbup
By: 'janice Bryant'
Aug 28,2015
0 people found
this helpful
Would recommend Thornley Groves, Urmston to anybody who is thinking of selling. Hollie Graham keptme upto date at all times with viewing feedback etc. A very professional and friendly Company to deal with...
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Aug 21,2015
Minithumbup
By: 'Mohammad Ahmad'
Aug 21,2015
0 people found
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Good communication with me, they regularly up date me about the current condition of the property by sending me detailed photographs. Any repair work is done promptly with prior permission from me. I get rent on time. I live in Canada and i am very ...
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Aug 21,2015
Minithumbup
By: 'ALJ'
Aug 21,2015
0 people found
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We sold our home through thornley groves in Urmston. The first meeting with Mark went very well. He came prepared with comparison information for us and was very informative in his review of the current market. He talked us through the process and responded promptly ...
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Aug 20,2015
Minithumbup
By: 'MME'
Aug 20,2015
0 people found
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We were very satisfied with the service provided by Thornley Groves. All staff dealt with were prompt in responding to our calls and emails and were very proactive in keeping us updated. We have no hesitation in recommending their service....
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Comment on agent fees
N/A
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Aug 16,2015
Minithumbup
By: 'Faye'
Aug 16,2015
0 people found
this helpful
Samantha was outstanding in her delivery from start to finish. On meeting her, her presentation, introduction to the property and communication were amazing. Sam was always on hand to deal with any calls or queries and would respond to me In a timely manner leaving ...
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Comment on agent fees
Fees are expensive wherever you go but what we paid was reasonable.
Was this helpful? Yes
Aug 10,2015
Minithumbup
By: 'Phil Skelton'
Aug 10,2015
0 people found
this helpful
John and Oliver were great getting people to view and on their overall communication back to me. Also the advice they provided during the process was really useful. I moved my property to Thornley Groves after another local estate agent has failed to secure any ...
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Aug 01,2015
Minithumbup
By: 'Sally McManus'
Aug 01,2015
0 people found
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Excellent customer service,very informative and helpful Nothing too much trouble ,easy to arrange all certificates and cleaning on the property....
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Jul 08,2015
Minithumbup
By: 'Anthony McLennan'
Jul 08,2015
0 people found
this helpful
We decided to use Thornley Groves after having problems with our previous sellers and I must say we were really pleased with them , they kept in regular contact with us and we received updates on prospective customers at all times . Their representative Hollie Graham was ...
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Jul 03,2015
Minithumbup
By: 'Gemma'
Jul 03,2015
1 people found
this helpful
From start to finish the service I received from Thornley Groves was excellent. Mark the manager runs a great team and my agent Hollie was superb. This is the second time I have used Thornley Groves and I look forward to working with them in ...
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Jul 02,2015
Minithumbup
By: 'Stuart Moore'
Jul 02,2015
1 people found
this helpful
Our letting agent, Samantha Williams, was polite, informative and attentive to our needs. She has been excellent all the way through the process: answering our many questions promptly; allowing us the opportunity to visit the property prior to move-in date; and, even topping up our ...
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Comment on agent fees
Better than others but still significant, in my opinion.
Was this helpful? Yes
May 12,2015
Minithumbdown
By: 'Stephen Dillon'
May 12,2015
3 people found
this helpful
They duped me. Call me on 07834 867915 and I'll tell you the full story I fell for. The manager sells for buy to let. He will fight for the buyer and try to screw the seller. Thankfully I'm better than him...
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Feb 17,2015
Minithumbup
By: 'ElleF'
Feb 17,2015
0 people found
this helpful
I used Thornley Groves to let my house out and from start to finish had a very positive experience with them. Samantha Williams was assigned to me and everything went without a hitch, she kept in constant contact and informed me every step of the ...
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Jan 08,2015
Minithumbup
By: 'JD'
Jan 08,2015
0 people found
this helpful
I have been dealing with Thornley Groves for about two years now as a landlady who lives overseas. Their efficiency has been excellent. Not only do I have a reliable tenant who is maintaining the property but they keep me completely up to date with ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £20,000
  • Max: £330,500

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 9 2 7 0 2 0

Fees

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Last updated at 5:27 PM 15/10/2015 by Mark Latham

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