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    abigail Boston
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    Mark Latham
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    Charlene Ginty
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    Samantha Williams
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    Hollie Graham
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    John
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    oliver Gallagher
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    Scott George
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    Jane McClean
Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8 offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more than 1,400 properties for landlords across Central Manchester and South Manchester. The business was founded in 1991 in Altrincham by Michael Groves who opened a second office in 1993 in Hale Village. The third office was opened in 1995 when the firm’s Operations Director and joint shareholder, Jason Watkin Read full description..., joined and invested in the company. In the year 2000, the 3 office firm expanded into Manchester’s burgeoning city centre residential property market where it quickly expanded, opening new city centre branches in the various residential quarters of the city centre. The firm now boasts a total of 4 offices in the city centre itself, bringing the firm’s total to 8. Originally the firm handled residential sales only. In 1995 the firm commenced dealing with residential lettings and property management, which now accounts for 50% of our total income. Our state of the art office on John Dalton Street is the most modern and innovative in Manchester with a 12′ high video wall showcasing our services and giving our properties and developments the highest possible profile. Its location, just off Deansgate and close to the Spinningfields Development, has been chosen to take advantage of the increased footfall in this area of Manchester. Despite the business’s expansion, the Company is still very much an independent enterprise managed in a very hands-on way by its two owners, Jason Watkin and Michael Groves.
Thornley Groves

2 Higher Road Urmston, Manchester
Greater Manchester
M41 9BQ

0161 7484111

Jun 09,2016
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Jun 09,2016
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I recently bought a property from Thornley Groves in Urmston, and I have to say what excellent service I received from them, especially John. Nothing was too much trouble for him. He was professional, helpful and kept me informed in the progress of the property sale. I cannot recommend Thornley Groves enough, and thank them, and John, for making the trauma of moving house much easier. John, your a star ⭐️...
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Jun 03,2016
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Jun 03,2016
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My house was sold after a difficult break up with this estate agent. A for sale sign went up prior to my knowledge or having signed any documentation and when challenged no appology/empathy. I did not even receive information about a completion date. I had used them previously and recommended them but would not now....
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What agent could do to change your mind?
Fees were fair.
Comment on agent fees
Fees were fair.
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By: Hannah Marsh
Jun 24, 2016
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Dear Sir/Madam, We're very sorry to hear you were unhappy with the service you received from the Sales Team in Urmston. We're glad to hear you have had postitive experiences with Thornley Groves in the past, but are therefore very disappointed that later experiences haven't lived up to your expectations. Please contact me directly on 0161 942 4121 or email me at hannah.marsh@thornleygroves.co.uk if you would to discuss the matter. I look forward to hearing from you. Kind regards, Hannah Marsh, C....
Oct 24,2015
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Oct 24,2015
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He has reacted very promptly to my requests. Eg He has contacted the accountancy service for a special statement indicating a summary of repairs done on the property. This is useful for the tax office....
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Scott! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Oct 20,2015
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Oct 20,2015
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I would just like to say a HUGE thank you to all the team at Thornley Groves, Urmston. I am so pleased with the way they dealt with my property purchase. Oliver was always very responsive as the purchase required working with vendor who lived in Dubai. I am more than happy to recommend them to my friends and family....
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Oliver and Mark! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Oct 17,2015
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Oct 17,2015
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Fantastic service from start to finish,...
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Oct 16,2015
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Oct 16,2015
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Thornley Groves were initially recommended by a friend. I have found them very professional at all times, in particular Mark Latham the Manager at the Urmston branch has always been honest and open with me. I would also like to commend Oliver Gallagher who also works at the Urmston branch. He has updated me every single step of the way and there have been a few pitfalls and hurdles to get over, having said that Oliver has been a star and actually got me a sale on the property I am buying now by ...
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Oct 15,2015
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Oct 15,2015
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The team were brilliant throughout my purchased, they liaised with property seller and chased up where necessary. There was always a staff member on hand when you rang, and Oliver always returned calls quickly. I would definitely use them again....
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Comment on agent fees
I purchased the property so don't know about the fees paid.
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Oct 15,2015
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Oct 15,2015
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Although my property tok 3 atempts to sell, this was through no fault by them. Every step along the process, they have been helpful and professional in every way......
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Comment on agent fees
AlL ok and happy..
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Oct 15,2015
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Oct 15,2015
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We first met Oliver when we viewed the property we are currently buying. He showed us round the property and was professional with his advice and approach. We were certainly keen on the house after our visit and went back on a couple of occasions to speak with the owner which made us more convinced. As our own property wasn't on the market at that time, and having been impressed with Oliver, we decided to put our house on the market with Thornley Groves. In order to have any chance of buying the...
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Oct 14,2015
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Oct 14,2015
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Oliver was first class with us from beginning to end. He is the perfect gentleman. His efforts for us were beyond the call of duty. What a credit he is to Thornley Groves....
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Oct 05,2015
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Oct 05,2015
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Oliver was great to deal with, really quick at responding to emails and really helped me understand the house buying process as a first time buyer. I asked to view the property a couple more times than usual and he was very accommodating, always pushing to help in anyway he could. I would definitely recommend working with Oliver in the future....
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Sep 16,2015
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Sep 16,2015
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Everything was spot on. Fast email responses and everything was such a smooth and fast transaction. John was fantastic and really worked hard to push this through as quickly as possible....
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Sep 15,2015
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Sep 15,2015
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From the moment we met Samantha, who arranged a later evening viewing in order to allow us to view the house we eventually purchased, we were very impressed. She was patient with us, and knowledgeable about the local area, which put us at ease. Mark, the manager, was very helpful in putting our offer to the owners at 8.30am, before the shop opened, and Oliver we very consistent in keeping us up to date and letting us know what was going on. Overall, it took 6 weeks and 1 day from the initial...
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Sep 14,2015
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Sep 14,2015
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Excellent service of dealing with buyers by showing them the around the house, keeping me informed about buyers comments on the house. Staff were very polite and efficient in the process of selling the property....
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Comment on agent fees
1% charge was the amount I thought I would pay.
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Aug 31,2015
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Aug 31,2015
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Very professional and attentive to all of our queries. The team at Thornley Groves Utmston are approachable and proactive in handling queries. The open house process was led in an efficient manner. Some agents in the area are less expensive, but with Thornley Groves it is very much a case of getting what you pay for. I would have no hesitation in recommending the agent going forward. Mark and the team were a pleasure to deal with throughout the buying process....
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Aug 28,2015
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Aug 28,2015
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Would recommend Thornley Groves, Urmston to anybody who is thinking of selling. Hollie Graham keptme upto date at all times with viewing feedback etc. A very professional and friendly Company to deal with...
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Aug 21,2015
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Aug 21,2015
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Good communication with me, they regularly up date me about the current condition of the property by sending me detailed photographs. Any repair work is done promptly with prior permission from me. I get rent on time. I live in Canada and i am very happy the way my property is managed....
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Aug 21,2015
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Aug 21,2015
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We sold our home through thornley groves in Urmston. The first meeting with Mark went very well. He came prepared with comparison information for us and was very informative in his review of the current market. He talked us through the process and responded promptly in correspondence with him. The viewings were dealt with by the staff at TG and feedback was prompt and informative. During the selling process we dealt with Holly who was superb. She dealt with all our issues and communicated effect...
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Aug 20,2015
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Aug 20,2015
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We were very satisfied with the service provided by Thornley Groves. All staff dealt with were prompt in responding to our calls and emails and were very proactive in keeping us updated. We have no hesitation in recommending their service....
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Aug 16,2015
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Aug 16,2015
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Samantha was outstanding in her delivery from start to finish. On meeting her, her presentation, introduction to the property and communication were amazing. Sam was always on hand to deal with any calls or queries and would respond to me In a timely manner leaving messages if necessary. I can not fault the service that Sam has provided and would be more than happy to use Thornley Groves again. Samantha is an excellent sales woman and has great customer service skills. If I am totally honest...
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Comment on agent fees
Fees are expensive wherever you go but what we paid was reasonable.
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Aug 10,2015
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Aug 10,2015
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John and Oliver were great getting people to view and on their overall communication back to me. Also the advice they provided during the process was really useful. I moved my property to Thornley Groves after another local estate agent has failed to secure any viewings for the property. Thornley got more people to view the property and an offer within a week compared to the last agent who had it for three months and got me no where. I would definitely recommend using Thornley Groves....
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Aug 01,2015
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Aug 01,2015
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Excellent customer service,very informative and helpful Nothing too much trouble ,easy to arrange all certificates and cleaning on the property....
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Jul 08,2015
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Jul 08,2015
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We decided to use Thornley Groves after having problems with our previous sellers and I must say we were really pleased with them , they kept in regular contact with us and we received updates on prospective customers at all times . Their representative Hollie Graham was extremely helpful and professional and on more than one occasion went out of her way to pull out all the stops. We can't thank her enough ....
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Jul 03,2015
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Jul 03,2015
1 people found
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From start to finish the service I received from Thornley Groves was excellent. Mark the manager runs a great team and my agent Hollie was superb. This is the second time I have used Thornley Groves and I look forward to working with them in the future. Hollie took ownership from the viewings to completion liaising with all other parties. I would highly recommend the whole team!...
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Jul 02,2015
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Jul 02,2015
1 people found
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Our letting agent, Samantha Williams, was polite, informative and attentive to our needs. She has been excellent all the way through the process: answering our many questions promptly; allowing us the opportunity to visit the property prior to move-in date; and, even topping up our gas card. Samantha is without doubt the best agent we have dealt with during our 10 years of renting....
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Comment on agent fees
Better than others but still significant, in my opinion.
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May 12,2015
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May 12,2015
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They duped me. Call me on 07834 867915 and I'll tell you the full story I fell for. The manager sells for buy to let. He will fight for the buyer and try to screw the seller. Thankfully I'm better than him...
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Feb 17,2015
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Feb 17,2015
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I used Thornley Groves to let my house out and from start to finish had a very positive experience with them. Samantha Williams was assigned to me and everything went without a hitch, she kept in constant contact and informed me every step of the way. She always returns calls and emails and goes that extra mile to assist with anything she can. If she can't help she always passes you to the right person. I will say that Sam and the rest of the team I have spoken to a Thornley Groves are very ...
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Jan 08,2015
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Jan 08,2015
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I have been dealing with Thornley Groves for about two years now as a landlady who lives overseas. Their efficiency has been excellent. Not only do I have a reliable tenant who is maintaining the property but they keep me completely up to date with the condition of the house, repairs and improvements are attended to promptly and queries are attended to within minutes via e-mail. The above staff members along with others at the branch e g, Catherine Simmons have provided excellent service....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £20,000
  • Max: £330,500

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 9 2 7 0 2 0
abigail Boston - no image available abigail Boston
Executive Sales Coordinator
15 reviews

About abigail No description set View full profile
Mark Latham - upload your photo Mark Latham
11 reviews

About Mark No description set View full profile
Charlene Ginty - upload your photo Charlene Ginty
2 reviews

About Charlene No description set View full profile
Samantha Williams - upload your photo Samantha Williams
7 reviews

About Samantha No description set View full profile
Hollie Graham - upload your photo Hollie Graham
5 reviews

About Hollie No description set View full profile
John  - upload your photo John
2 reviews

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oliver Gallagher - no image available oliver Gallagher
Sales Consultant
11 reviews

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Scott George - upload your photo Scott George
3 reviews

About Scott No description set View full profile
Jane McClean - upload your photo Jane McClean
1 reviews

About Jane No description set View full profile

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Last updated at 5:27 PM 15/10/2015 by Mark Latham

Complaints Procedure

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Last updated at 5:27 PM 15/10/2015 by Mark Latham

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