• claim your profile
    Sophie Jones
  • claim your profile
    Keisha Owusu
  • claim your profile
    Lyn Rackshaw
  • upload your photo
    Michael Boardman
  • upload your photo
    abigail Boston
  • claim your profile
    Jayne Cott
  • claim your profile
    Rhea Kennedy
  • claim your profile
    Phoebe Barry
  • claim your profile
    Robert Lavelle
  • upload your photo
    Jade Veitch
  • claim your profile
    Daniel Wiltshire
  • claim your profile
    James Allen
  • upload your photo
    Chris Picoto
  • claim your profile
    Lucy Davies
  • claim your profile
    Natalie Richards
  • claim your profile
    Melissa Kay
  • claim your profile
    Marc Lynam
  • claim your profile
    jordan simms
  • claim your profile
    Clare carpenter
  • claim your profile
    Jodie Finch
  • claim your profile
    Jack Robins
  • claim your profile
    Katie Poole
  • claim your profile
    chuck hua
Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8 offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more than 1,400 properties for landlords across Central Manchester and South Manchester. The business was founded in 1991 in Altrincham by Michael Groves who opened a second office in 1993 in Hale Village. The third office was opened in 1995 when the firm’s Operations Director and joint shareholder, Jason Watkin Read full description..., joined and invested in the company. In the year 2000, the 3 office firm expanded into Manchester’s burgeoning city centre residential property market where it quickly expanded, opening new city centre branches in the various residential quarters of the city centre. The firm now boasts a total of 4 offices in the city centre itself, bringing the firm’s total to 8. Originally the firm handled residential sales only. In 1995 the firm commenced dealing with residential lettings and property management, which now accounts for 50% of our total income. Our state of the art office on John Dalton Street is the most modern and innovative in Manchester with a 12′ high video wall showcasing our services and giving our properties and developments the highest possible profile. Its location, just off Deansgate and close to the Spinningfields Development, has been chosen to take advantage of the increased footfall in this area of Manchester. Despite the business’s expansion, the Company is still very much an independent enterprise managed in a very hands-on way by its two owners, Jason Watkin and Michael Groves.
Thornley Groves

150 Chapel Street Salford, Manchester
Greater Manchester
M3 6AF

0161 245 1111

Nov 18,2016
Minithumbdown
By:
Nov 18,2016
1 people found
this helpful
Literally horrible from start to finish. It seems from other reviews that they're fantastic for landlords, but they are absolutely appalling when dealing with tenants. We moved into a flat in city centre and were shocked to find it was damp, covered in mould, and the previous tenants hadn't cleaned anything before leaving. Carpets were dirty, there were holes in the wall that had been shoddily repaired, and we had no light in the bathroom. We contacted our property manager numerous times to no ...
read full review
Was this helpful? Yes
Oct 16,2016
Minithumbdown
By:
Oct 16,2016
0 people found
this helpful
Terrible service. My fob was damaged through no fault of my own and were incredibly difficult in providing a new one without me paying out first and I ended up not having a fob and thus no access to my flat for a week. A WHOLE WEEK. After I said I would pay they promised to pay me back but have put off that still and it has been a month since. Also terrible service and organisation shown in flat viewings. I had a viewing at one of their properties and 10 minutes before the viewing they cancelle...
read full review
Comment on agent fees
Standard.
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
The re-let of my flat in Manchester was handled professionally and quickly by Katie. The viewing process was easy and I was kept fully informed of progress. The new let was at increased rent and I have asked TG to manage the tenancy for me. This is a good agent who gets results. I am delighted with their service and will be using them again....
read full review
Comment on agent fees
The fees are the most competitive around
Was this helpful? Yes
Aug 27,2016
Minithumbdown
By:
Aug 27,2016
0 people found
this helpful
WARNING ! PLEASE AVOID THIS COMPANY AT ALL COSTS ! - Proposed tenancy start date delayed by 1 week and only gave us 2 days notice after we paid the deposit and rent fees upfront. - When we finally moved in, the flat was in an unliveable condition (covered in dust, cob webs, works required in bathroom). - Under the TA, it was their obligation to do a meter reading for all utilities. They never did it and even worse, instead of apologising and rectifying the problem, they denied responsibility...
read full review
Was this helpful? Yes
Aug 17,2016
Minithumbdown
By:
Aug 17,2016
0 people found
this helpful
These letting agents have to be the worse if you are a landlord. I highly recommend you do not use them. They have let me down again and again and I am £4000 out of pocket because of lack of communication and action from this firm. I would not have given them one star but am obliged to in order to submit this form....
read full review
Comment on agent fees
bad
Was this helpful? Yes
By: Lucy Smith
Sep 05, 2016
View all comments (2)
The service from this company has got even worse since this review. while Keeley has sought to be in contact the day to day running of my property was deteriorated with no informationre checkout of my tenant- nearly £600 of rent arrears and a new tenant found without my permission at a charge of £600 -DO NOT USE THIS COMPANY....
Aug 11,2016
Minithumbdown
By:
Aug 11,2016
0 people found
this helpful
Thornley Groves are nothing short of a shambolic establishment. When originally looking for a property to rent, I had to call the company 4 times to arrange a viewing! This was then followed by clearly over the top aggressive sales tactics. When trying to contact the company towards the end of my tenancy regarding maintenance issues and the end of the contract, it was almost impossible to get in contact with anybody. There was hardly a reply to multiple emails and no assistance. When I tried to...
read full review
What agent could do to change your mind?
High
Comment on agent fees
High
Was this helpful? Yes
By: Hannah Marsh
Aug 12, 2016
View all comments (1)
Dear Sir/Madam, We're very sorry to hear you have been dissatisfied with the service you have received and that you have struggled to make contact with us. I would welcome the opportunity to talk to you about your experience. Please contact me directly on 0161 942 4121 or email me at hannah.marsh@thornleygroves.co.uk. I look forward to hearing from you. Kind regards, Hannah Marsh, Customer Care Manager, Thornley Groves.....
Aug 03,2016
Minithumbup
By:
Aug 03,2016
0 people found
this helpful
Jodie was very helpful during the period of the changeover of my tenants. She was always available, answered our queeries and completed the changeover perfectly....
read full review
Comment on agent fees
A little high
Was this helpful? Yes
Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
I have had excellent service from the Swinton Branch. I am a landlord and was dealt with by Clare Carpenter who has rented out my property. She was extremely professional throughout and the property was rented very quickly and a maximum amount of rent was achieved. All the clerical side was very thorough and I was left in no doubt what was expected of both myself and the new tenants. Daniel visited the property for the final inspection and although he was left with a challenge he took it head on...
read full review
Comment on agent fees
The fee's were excellent and value for money. Having used another agency in the past I can say that this was the most competitive price I have paid.
Was this helpful? Yes
Jun 08,2016
Minithumbup
By:
Jun 08,2016
0 people found
this helpful
If you want first class service contact Lynn Rackstraw of Thornley Groves. Thornley Groves recently re rented our flat in Machester. Quick, efficient service, difficult to find these days. Highly recommended....
read full review
Comment on agent fees
Good, just below industry standard
Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
I want to thank to Clare Carpenter ,who works at the angency as Letting Administrator.She' s managed to finish our deal for let a house only for one week,so quickly. She is friendly,responsible and hard working person.Don't hesitate to ask her,for professional advice.We are so appreciate to all staff,especially to her. Yanka and Velichko Penevi...
read full review
Comment on agent fees
There are only professional people
Was this helpful? Yes
Apr 11,2016
Minithumbup
By:
Apr 11,2016
0 people found
this helpful
Very positive experience. Spoke through the process and any concerns I had with James and he kept in contact with us, letting us know where we were up to with everything....
read full review
Comment on agent fees
With more explanation I think the fees are acceptable.
Was this helpful? Yes
Mar 25,2016
Minithumbup
By:
Mar 25,2016
0 people found
this helpful
James contacted me regarding the creation of a checkout inspection report for my property in Manchester. It has been my first involvement in such a matter, with so many issues. James' approach was extremely professional, helpful, fair (to both parties) and I was very impressed!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
Very helpful throughout the process of renting the house. Kept me updated with everything i needed to know at every step of the process. Very kind!...
read full review
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
When i moved into my property i needed the bed replacing, bathroom light fixing, wardrobe fixing, carpet cleaning and a new hoover. Jordan quickly liaised with the landlord and various other parties to resolve my issue within the space of 2 weeks. Very happy with his work. Thanks Simone...
read full review
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
0 people found
this helpful
When i moved into my property i needed the bed replacing, bathroom light fixing, wardrobe fixing, carpet cleaning and a new hoover. Jordan quickly liaised with the landlord and various other parties to resolve my issue within the space of 2 weeks. Very happy with his work. Thanks Simone...
read full review
Was this helpful? Yes
Nov 27,2015
Minithumbup
By:
Nov 27,2015
0 people found
this helpful
The agents were kind and professional. They have been willing all the time to support us in renting the house and pass the credit check. The credit check has been too long for my taste. It has been asked to me to give too many documentation, and just for renting one room, so I can't immagine how much information I should give if I wanted to buy a house...
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Melissa and Rhea! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 27,2015
Minithumbup
By:
Nov 27,2015
0 people found
this helpful
Marc was very helpful when looking for perspective properties. He listened to and took on board what I was looking for an kept me up to date by phone and email as promised. He showed me around several flats until I found one which met me needs, and was open and honest with he process, fees and any works to be carried out....
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from marc! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 26,2015
Minithumbup
By:
Nov 26,2015
0 people found
this helpful
Both Melissa and Rhea have been very professional, friendly, available at any time and accurate with all the information they gave us. I highly recommend both Melissa and Rhea to deal with customers....
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Melissa and Rhea! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 20,2015
Minithumbup
By:
Nov 20,2015
0 people found
this helpful
Good communication. Kept me updated all the way through and genuinely tried to make sure they showed me what I was after and not just anything....
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from the team here at Thornley Groves. I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 18,2015
Minithumbup
By:
Nov 18,2015
0 people found
this helpful
Agent ensured all information and particulars for the property were correct. He met me several times to view and inspect the property with short notice and working around my busy schedule. Updated me and the seller at every stage to ensure the purchase ran smoothly and on time....
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Matthew!! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 07,2015
Minithumbup
By:
Nov 07,2015
0 people found
this helpful
See below in the fees section. We weren't given any information from when Natalie changed rolls. Camelia was very responsive and helped to put us in touch with the correct person....
read full review
Comment on agent fees
Weren't given any information about when Natalie left and Gabrielle took over. We were just left with a phone that kept ringing out so we had no one to contact.
Was this helpful? Yes
Nov 03,2015
Minithumbup
By:
Nov 03,2015
0 people found
this helpful
Jade has been a real help to me in renewing my tenancy with a set of quite unusual circumstances. Its all gone through smoothly and without me having to do much. A pleasure to deal with and facilitated communication with and through various other teams in the business. Thanks Jade....
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Jade! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Oct 23,2015
Minithumbup
By:
Oct 23,2015
0 people found
this helpful
I have lived in City Point 2 for over three years now. The flat has required a lot of work over the years. After many unanswered requests to Thornley Groves it was a relief when Michael took over the management of the property. Work that has been outstanding for over three years has now been completed. The landlord is difficult and doesn't always respond promptly. Michael assured me that he was chasing her. I felt at ease knowing that Michael was keeping any eye on everything. He frequently g...
read full review
Was this helpful? Yes
Sep 23,2015
Minithumbup
By:
Sep 23,2015
0 people found
this helpful
All the members of staff that I dealt with were helpful and courteous. I wanted to single out one member of staff in particular, namely Natalie Richards. Natalie helped to ensure that whole process ran smoothly, taking note of my particular requirements and keeping me up to date with progress. I found her to be very understanding of my needs and requirements, polite and responsive, with a good communication skills....
read full review
Was this helpful? Yes
Sep 09,2015
Minithumbup
By:
Sep 09,2015
0 people found
this helpful
I recently moved into a property and had quite a few issues. I came into the Salford office and was professionally and politely greeted by our maintenance manager. Within 24 Hours Robert had been and visited my property to take further photos, got a contractor to come and quote for works and had the works completed the same week. This included a full repaint and many odd Jobs. We are now extremely happy in our new home and know we are in safe hands if we ever have any other problems!...
read full review
Was this helpful? Yes
Sep 04,2015
Minithumbup
By:
Sep 04,2015
0 people found
this helpful
Michael liaised quickly, courteously and efficiently with our landlord and contractors to ensure a high level or service with regard to repairs and improvements to our home....
read full review
Was this helpful? Yes
Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
My properties are let and managed by Thornley Groves. I find the staff very friendly, helpful,effecient and professional and I would recommend them 100%....
read full review
Was this helpful? Yes
Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
Overall experience of Thornley Groves has been mixed - however whenever issues have arisen during my recent tenancy, Chris Picoto has provided me with impeccable service in solving my problems. He has demonstrated good empathy, timely responses and has always achieved a desired outcome....
read full review
Was this helpful? Yes
Aug 20,2015
Minithumbup
By:
Aug 20,2015
0 people found
this helpful
Rob has been my property maintenance manager for a couple of months now and he has been fantastic at sorting out our issues. He always calls back as promised and replies to our emails in a quickly and professional manor. Rob gives me confidence that if we have issues, we can go to him and get them sorted quickly! Very happy tenant and would recommend Thornleys to everyone!...
read full review
Was this helpful? Yes
Aug 20,2015
Minithumbup
By:
Aug 20,2015
1 people found
this helpful
James arrived punctually for my recent checkout inspection and greated me in a friendly manner. We went through the inventory together and discussed some of the issues that I had over my three and a half year residence at the property. James pointed out some areas that could affect the release of my full deposit which I rectified on the day which I found to be very honest and helpful. My previous experiences with Thornley Groves employees has been mixed and required me to contstantly chase them ...
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £105,000
  • Max: £105,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 3 21 13 0 0 3 0 3 0
Sophie Jones - upload your photo Sophie Jones
1 reviews

About Sophie No description set View full profile
Keisha Owusu - upload your photo Keisha Owusu
1 reviews

About Keisha No description set View full profile
Lyn Rackshaw - upload your photo Lyn Rackshaw
2 reviews

About Lyn No description set View full profile
Michael Boardman - no image available Michael Boardman
Maintenance Clerk
4 reviews

About Michael No description set View full profile
abigail Boston - no image available abigail Boston
Executive Sales Coordinator
15 reviews

About abigail No description set View full profile
Jayne Cott - upload your photo Jayne Cott
3 reviews

About Jayne No description set View full profile
Rhea Kennedy - upload your photo Rhea Kennedy
3 reviews

About Rhea No description set View full profile
Phoebe Barry - upload your photo Phoebe Barry
1 reviews

About Phoebe No description set View full profile
Robert Lavelle - upload your photo Robert Lavelle
4 reviews

About Robert No description set View full profile
Jade Veitch - no image available Jade Veitch
renewals clerk
2 reviews

About Jade No description set View full profile
Daniel Wiltshire - upload your photo Daniel Wiltshire
2 reviews

About Daniel No description set View full profile
James Allen - upload your photo James Allen
2 reviews

About James No description set View full profile
Chris Picoto - no image available Chris Picoto
Maintenance Clerk
2 reviews

About Chris No description set View full profile
Lucy Davies  - upload your photo Lucy Davies
0 reviews

About Lucy Davies No description set View full profile
Natalie Richards - upload your photo Natalie Richards
2 reviews

About Natalie No description set View full profile
Melissa Kay - upload your photo Melissa Kay
2 reviews

About Melissa No description set View full profile
Marc Lynam - upload your photo Marc Lynam
1 reviews

About Marc No description set View full profile
jordan simms - upload your photo jordan simms
2 reviews

About jordan No description set View full profile
Clare carpenter - upload your photo Clare carpenter
2 reviews

About Clare No description set View full profile
Jodie Finch - upload your photo Jodie Finch
1 reviews

About Jodie No description set View full profile
Jack Robins - upload your photo Jack Robins
1 reviews

About Jack No description set View full profile
Katie Poole - upload your photo Katie Poole
1 reviews

About Katie No description set View full profile
chuck hua - upload your photo chuck hua
1 reviews

About chuck No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 3:59 PM 03/09/2015 by James Favas

Complaints Procedure

No procedure set.
Last updated at 3:59 PM 03/09/2015 by James Favas

Awards won by Thornley Groves, Manchester M3 6AF

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property