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    Matthew Smith
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    Melissa
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    Stephen Clayton
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    abigail Boston
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    James Favas
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    Lori McPherson
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    Jack Robins
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    Camelia Khoshehchin
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    Christopher Scott
Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8 offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more than 1,400 properties for landlords across Central Manchester and South Manchester. The business was founded in 1991 in Altrincham by Michael Groves who opened a second office in 1993 in Hale Village. The third office was opened in 1995 when the firm’s Operations Director and joint shareholder, Jason Watkin Read full description..., joined and invested in the company. In the year 2000, the 3 office firm expanded into Manchester’s burgeoning city centre residential property market where it quickly expanded, opening new city centre branches in the various residential quarters of the city centre. The firm now boasts a total of 4 offices in the city centre itself, bringing the firm’s total to 8. Originally the firm handled residential sales only. In 1995 the firm commenced dealing with residential lettings and property management, which now accounts for 50% of our total income. Our state of the art office on John Dalton Street is the most modern and innovative in Manchester with a 12′ high video wall showcasing our services and giving our properties and developments the highest possible profile. Its location, just off Deansgate and close to the Spinningfields Development, has been chosen to take advantage of the increased footfall in this area of Manchester. Despite the business’s expansion, the Company is still very much an independent enterprise managed in a very hands-on way by its two owners, Jason Watkin and Michael Groves.
Thornley Groves

25 Whitworth Street West Manchester
Greater Manchester
M1 5ND

0161 245 1111

Sep 12,2016
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Sep 12,2016
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Absolutely awful, avoid them at all costs! We moved out of a rented property over a month ago and we still haven't received our deposit back. I have left multiple voicemail messages and sent emails that have just been ignored. I think that it's disgusting that nobody is trying to help us resolve this, especially when the property was left in a clean condition....
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May 16,2016
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May 16,2016
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Rubbish service from Thornley Groves, arranged to view a flat on a Friday within minutes of it being advertised, were called a couple of hours before the viewing to say the agency did not have the property keys yet therefore could not access the property. They rearranged our viewing for the Saturday and assured we would be the first to view as we were extremely interested (a lady called Melissa told is this). We were then called a matter of hours before our rearranged viewing, which was supposed...
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By: Hannah Marsh
May 27, 2016
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Dear Charlotte, We're very sorry to hear you were unhappy with the service you received from the Lettings Team in the City Centre. I have spoken to Melissa myself and I would welcome the opportunity to talk to you about your recent experience. Please contact me directly on 0161 942 4121 or email me at hannah.marsh@thornleygroves.co.uk. I look forward to hearing from you. Kind regards, Hannah Marsh, Customer Care Manager, Thornley Groves.....
Mar 28,2016
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Mar 28,2016
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Extremely good service . Clear and concise communication throughout. Friendly and professional. I would definitely recommend this branch of Thornley Groves. Matt in particular did a great job....
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Comment on agent fees
Very reasonable.
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Mar 23,2016
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Mar 23,2016
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I purchased my first property through thornley Groves. Overall, I was extremely satisfied with how efficient, professional and helpful the members of staff are, especially Abigail Boston, with helped me throughout the buying process. She is extremely helpful and very pleasant. She was happy to answer all of my questions and was very prompt with replies. I am looking to buy another property and would definately consider Thornley Groves....
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Comment on agent fees
Good
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Mar 11,2016
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Mar 11,2016
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I made an appointment with one of their letting agents to view a few apartments in Manchester, I arrived from London only to visit these properties and about 45 minutes before our appointment, the agent called me to cancel all the viewings (apart one flat) because the apartments were no longer available. I spent about 300 GBP (flight and taxi journeys) to go from London to Manchester. They advised me that the viewings had been cancelled too late. Very disappointing and absolutely unprofession...
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Feb 18,2016
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Feb 18,2016
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We have a rental apartment in Manchester that is being fully managed by Thornley Groves. We have been dealing with Jade Veitch who has provided a very attentive and professional service in dealing with the tenant lease renewals and any issues with the apartment promptly and efficiently....
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Comment on agent fees
acceptable
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Jade! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 30,2015
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Nov 30,2015
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Lori and Abigail went out of their way to make sure my transaction ran smoothly. They were professional and courteous at all times and made sure that I was constantly appraised with relevant updates. They acted proactively when issues arose and came up with solutions to those issues. I would not hesitate to recommend them to others....
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Lori and Abigail! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 30,2015
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Nov 30,2015
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we had a long and difficult sale but Abigail was just fantastic and very patient. very professional and always helpful and approachable. I have had very very pleasant experience with Abigail and mattew thanks very very much...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Abigail and Matthew! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 26,2015
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Nov 26,2015
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It was such an amazing experience with your agency with all the thanks for Camelia Khoshehchin who was so helpful. I really can say it is the best experience i had with aan estate Agency. Thank you Camelia Khoshehchin Abdulrhman Alshehah...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Camelia! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 23,2015
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Nov 23,2015
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I would highly recommend people to use Thornley Groves in their property search. Christopher Scott was our Letting Agent and we set him the hard task of finding us a suitable property, sorry for being too fussy! He was great at handling our requests and was always answered our question quickly and effectively. Could not fault him. He found us the perfect apartment and a great price. Great service. Thank you a million....
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Christopher! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 11,2015
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Nov 11,2015
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I found Christopher to be very helpful whilst helping me find a property in Manchester. He listened to my requirements and found me a variety of properties that suited my needs. He was easily contactable whenever I required further information and remained both professional and courteous. I would fully recommend both Christopher and Thorley Groves to any potential tenant....
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Christopher! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 11,2015
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Nov 11,2015
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Camelia was really helpful in directed us to suitable properties and was willing to go above and beyond to ensure that we got the property we wanted. I would absolutely recommend her to friends....
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Comment on agent fees
One small issue which I would not necessarily attribute to Camelia. It needs to be made much more clearer that agency fees are paid before references are confirmed.
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Camelia and Mariese! I am really pleased you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 09,2015
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Nov 09,2015
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I've used TG to rent out my two city centre properties over the past 10 years. They have always found good tenants and placed them very quickly. Administration and speed of service is fabulous. Camelia was very helpful and kept me up to date with the whole process which took only a few days from finding the tenants to them moving in. I would highly recommend TG in the future....
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Camelia! I am really pleased you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 07,2015
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Nov 07,2015
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It was my pleasure to work with Camelia. She provided me with full information about the property and was always on time for viewings (as I asked for two separate viewings for me and my flatmate). I definetly recommend her as a letting agent....
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Camelia! I am really pleased you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 06,2015
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Nov 06,2015
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'Both Stephen Clayton and Abigail Boston gave great service when relocating from London to Manchester. From the initial viewing through to completion they kept me informed, gave sound advice and were entirely professional. I would have no hesitation in recommending Thornley Groves in Manchester.'...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Stephen and Abigain! I am really pleased you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Oct 21,2015
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Oct 21,2015
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Lori went out of her to accomodate appointments for us to view properties at short notice. Our solicitor was particularly slow but thankfully Lori was always there to keep the vendor happy, help us with any queries and expedite the sale. We dealt with her from Hong Kong via many e-mails and her response rate and help was top class. Lori comes highly recomended to anyone wishing to purchase a property....
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Oct 20,2015
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Oct 20,2015
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Just wanted to say a big 'thank you ' to Jack Robins for supporting us in checking in our next tenants. We had to move in some furniture and as we are based in London could only do this on a Sunday. Jack went out of his way to help us get access to keys so we could do this. Exceptional support - especially as it was a early and cold Sunday morning when we picked up the keys - thank you again great work!...
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Oct 09,2015
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Oct 09,2015
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Thornley groves were perfectly adequate during the process of buying a lease hold flat. However, Abigail Boston was very helpful and was always on hand to chase up enquiries or give me an update on the progress. Only negative was when we completed the furniture wasn't removed properly and despite 2 enquires to get it moved it wasn't....
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Oct 09,2015
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Oct 09,2015
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I had not dealt with Thornley Groves in the past and have been extremely impressed. From the initial first viewing to the completion I have found them to be very professional and honest. Throughout the process I never once felt pressured by any 'sales talk' and that made my dealings with Lori a great pleasure. Even though I spent 90% of my time outside of the country in different time zones, and time was of the essence with my purchase, Lori kept me very well informed at all times and supporte...
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Oct 06,2015
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Oct 06,2015
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The team at Thornley Groves were excellent throughout the sale. They responded quickly to all requests and were extremely helpful. I have no hesitation in recommending them....
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Sep 29,2015
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Sep 29,2015
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I have dealt with Thornley Groves first as a landlord with them managing the property and then as agents selling it. They have always been efficient and helpful in all respects. The property was sold within 1 day at a price slightly above that which I was expecting. What else can one say......
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Sep 27,2015
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Sep 27,2015
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Matthew Smith is very helpful and goes the little extra when needed, will be using him again 100%. Understand the buyer and has a very professional attitude....
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Sep 18,2015
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Sep 18,2015
0 people found
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Found staff members at all times to be courteous, efficient and prompt in returning calls, emails etc. Any issues that arose during sale were quickly dealt with and solutions put forward. Special mention to Lori McPherson and team at Whitworth St branch....
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Comment on agent fees
Fees were very competitive, and value for money.
Was this helpful? Yes
Sep 16,2015
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Sep 16,2015
0 people found
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Purchased a property through Thorney Groves with the help of Mariesse. Very professional and trustworthy and easy to get hold of. Dealt with delays on the vendors side helping to move along the process. Mariesse has given me the impression as with others I've dealt with there that Thorney Groves are slightly more upmarket / professional compared to the average agent....
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Sep 09,2015
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Sep 09,2015
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Excellent communication. Purchase process bound together thanks to exceptional communication skills shown by Abbie. A credit to the company!! Would use again for sale when needed....
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Sep 07,2015
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Sep 07,2015
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Matthew has successfully marketed and secured agreed sales for my small portfolio of 6 properties in Manchester. The properties are brought to market as they current tenancies expired, and offers received and accepted with a three month period. I would definitely recommend them....
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Sep 05,2015
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Sep 05,2015
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Matt has been very helpful supporting me when buying my first few properties. Always responds to emails quickly and gets things done fast. Would happily refer Matt to anyone of my friends who are looking to purchase....
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Comment on agent fees
Fine with Fees.
Was this helpful? Yes
Aug 28,2015
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Aug 28,2015
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Upon existing tenant giving notice, I called round to Thornley Grove and was introduced to James Favas. Thornley Grove acted for the vendor from which I bought the apartment two months earlier. They had excellent photos of the apartments on their database and James had the details updated on their website that day and was scheduled to be posted on Right Move next day. James demonstrated considerable knowledge of the local market and he advised on a monthly rental that exceeded my expectation. W...
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Comment on agent fees
Received a discount for being a past customer. Cheaper than previous vendors I have tried.
Was this helpful? Yes
Aug 26,2015
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Aug 26,2015
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So far I have bought 3 properties, Stephen is the best, most friendly, helpful and efficient sale manager I have ever worked with. The service Stephen has provided has been impeccable and outstanding. He always ready to help, answer my questions, help me to chase seller's solicitor to facilitate the whole purchasing process. We just want to say a big thank you to Stephen who has been amazing throughout the whole process....
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Jun 29,2015
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Jun 29,2015
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Matthew and his team were very helpful throughout the process, made it very easy and simple for me with all arrangements and achieved a very good value for my property....
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Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 69% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £70,500
  • Max: £250,000

Letting
  • Min: £0
  • Max: £136,500



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 5 4 4 0 13 0 0 2
Matthew Smith - no image available Matthew Smith
Senior Sales Manager
10 reviews

About Matthew No description set View full profile
Melissa  - upload your photo Melissa
1 reviews

About Melissa No description set View full profile
Stephen Clayton - no image available Stephen Clayton
Assistant Sales Manager
9 reviews

About Stephen No description set View full profile
abigail Boston - no image available abigail Boston
Executive Sales Coordinator
15 reviews

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James Favas - upload your photo James Favas
2 reviews

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Lori McPherson - upload your photo Lori McPherson
3 reviews

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Jack Robins - upload your photo Jack Robins
1 reviews

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Camelia Khoshehchin - upload your photo Camelia Khoshehchin
4 reviews

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Christopher Scott - upload your photo Christopher Scott
1 reviews

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Fees

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Last updated at 11:47 AM 03/09/2015 by Stephen Clayton

Complaints Procedure

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Last updated at 11:47 AM 03/09/2015 by Stephen Clayton

Awards won by Thornley Groves, Manchester M1 5ND

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