• upload your photo
    Mariese Kirkham
  • claim your profile
    Melissa kay
  • upload your photo
    abigail Boston
  • claim your profile
    Stuart Daniels
  • claim your profile
    Robert Baddeley
  • claim your profile
    Oliver Tweats
Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8 offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more than 1,400 properties for landlords across Central Manchester and South Manchester. The business was founded in 1991 in Altrincham by Michael Groves who opened a second office in 1993 in Hale Village. The third office was opened in 1995 when the firm’s Operations Director and joint shareholder, Jason Watkin Read full description..., joined and invested in the company. In the year 2000, the 3 office firm expanded into Manchester’s burgeoning city centre residential property market where it quickly expanded, opening new city centre branches in the various residential quarters of the city centre. The firm now boasts a total of 4 offices in the city centre itself, bringing the firm’s total to 8. Originally the firm handled residential sales only. In 1995 the firm commenced dealing with residential lettings and property management, which now accounts for 50% of our total income. Our state of the art office on John Dalton Street is the most modern and innovative in Manchester with a 12′ high video wall showcasing our services and giving our properties and developments the highest possible profile. Its location, just off Deansgate and close to the Spinningfields Development, has been chosen to take advantage of the increased footfall in this area of Manchester. Despite the business’s expansion, the Company is still very much an independent enterprise managed in a very hands-on way by its two owners, Jason Watkin and Michael Groves.
Thornley Groves

9 John Dalton Street Manchester
Greater Manchester
M2 6FW

0161 2451111

Aug 28,2016
Minithumbdown
By:
Aug 28,2016
0 people found
this helpful
I arranged 3 views for the same property, all of them where cancelled 1hour before the view as the agent stated they did not have the keys of the apartment. On my last one she just called me to tell me the property has gone!!...
read full review
What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
Apr 19,2016
Minithumbdown
By:
Apr 19,2016
0 people found
this helpful
Great service initially by Mariese. Such a shame about their poor after sales service. Lack of communication the key to a good sale....
read full review
Was this helpful? Yes
By: Hannah Marsh
May 11, 2016
View all comments (1)
Dear Sir/Madam We would welcome the opportunity to talk to you about your recent experience with the sales department. Please contact me direct on 0161 942 4121 or hannah.marsh@thornleygroves.co.uk. I look forward to hearing from you Hannah Marsh Customer Care Manager Thornley Groves....
Apr 13,2016
Minithumbup
By:
Apr 13,2016
0 people found
this helpful
Mariese did a wonderful job in selling 2 Hill Quays for me. She found a buyer within hours, at the full asking price - no haggling. The buyer wanted to exchange before 1 April which only gave us about six weeks. But Mariese kept her eye on the ball and with the support of Matt Smith we beat the deadline by approx 24 hours. Great work - well done. One very happy seller....
read full review
Was this helpful? Yes
Mar 23,2016
Minithumbup
By:
Mar 23,2016
0 people found
this helpful
I have known Stuart for many years when he worked at Shepherd Gilmour. He has at all times been available to provide advice and support when I was buying/selling/renting properties. His ability to source sellers/buyers/tenants has been remarkable. At all times he has behaved in a professional manner, displaying a high degree of honesty and integrity . My intention is to buy properties in the future. I will be contacting Stuart when I decide to do so....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
0 people found
this helpful
Mariese and Abigail have been great to deal with - helpful, friendly and happy to go the extra mile. Overall a very positive experience....
read full review
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
Mariese was extremely helpful throughout the entire process with us. The preporty we bought was a repossesstion which requires some extra work and I honestly don't think we would be moving into the flat without Mariese's help. She was very patient and happily answered our questions (which were many as we are from abroad) and also helped in the communication with the solicitors. All in all, fantastic support all the way though!...
read full review
Was this helpful? Yes
Nov 30,2015
Minithumbup
By:
Nov 30,2015
0 people found
this helpful
Mariese was extremely helpful in the slae process cnad went above and beyond chasing up the vendor's solicitor on numerous occasions when they were not responding to my solicitors requests. I would highly recommend her and her professional attitude throughout my dealings with her....
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Mariese! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Oct 31,2015
Minithumbup
By:
Oct 31,2015
0 people found
this helpful
Stuart (Daniels) helped me to purchase my very first flat! Stuart was always helpful and friendly and always happy to answer my questions. He showed me around several properties before I decided on the property to buy. He always replied promptly to my emails and queries. When I wanted to visit the flat again to measure the doors in readiness to buy furniture, Stuart arranged an appointment as soon as he could for me. He even turned up with his own electronic tape measurer to assist me which I th...
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Stuart! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Oct 21,2015
Minithumbup
By:
Oct 21,2015
0 people found
this helpful
Visits were always arranged in a timely manner and I was never kept waiting. I was always kept informed of progress on purchase and any developments that took place in a manner that suited my needs. I would recommend...
read full review
Was this helpful? Yes
Oct 19,2015
Minithumbup
By:
Oct 19,2015
0 people found
this helpful
I used Thornley Groves as they had taken over my previous agents. They agreed to charge the same as I had paid before. They found a new tenant for me within weeks and had shown several potential tenants round within a few days. They agreed to my insistence on my own tenancy agreement. Oliver Tweets did the handover on a Saturday morning to suit my incoming tenants....
read full review
Comment on agent fees
reasonable for the area
Was this helpful? Yes
Oct 17,2015
Minithumbup
By:
Oct 17,2015
0 people found
this helpful
It took almost 6 months for our purchase and not mention the stress. Abigail has been very helpful and without her help I doubt it would have been done on time. She is very responsible and thoughtful, even after sale has been completed still offered a lot of help to smooth out the moving (previous tenants had left a lot of mess and hidden traps such as a wrecked kitchen worktop, the property was previously managed by Thornley Grove lettings and I wonder what happened?)....
read full review
Was this helpful? Yes
Oct 16,2015
Minithumbup
By:
Oct 16,2015
0 people found
this helpful
Oliver has been excellent and extremely efficient at organising the entire process of renting out our apartment. Any potential issues were pro-actively dealt with before there was a problem and the level of communication was the best I have ever experienced. I couldn't recommend Oliver highly enough and will certainly use Oliver as much as possible in all my future property related activities. Thanks again....
read full review
Was this helpful? Yes
Oct 11,2015
Minithumbup
By:
Oct 11,2015
0 people found
this helpful
Mariese was very friendly and approachable. She responded to queries very promptly and sorted out necessary repairs prior to completion of the sale. She helped to reassure us that the sale was progressing despite the delays due to our mortgage provider. She also recommended a very good solicitors who we found to competitively priced and efficient. The only criticism would be that she did not have accurate details of things like the cost of ground rent and service charges when we first visited th...
read full review
Was this helpful? Yes
Sep 17,2015
Minithumbup
By:
Sep 17,2015
0 people found
this helpful
Mariese was professional, pleasant and efficient to deal with. She also understood how busy professional landlords can be and respected and ensure no time was wasted, but invested time on matters that could lead to a better outcome....
read full review
Was this helpful? Yes
Sep 15,2015
Minithumbup
By:
Sep 15,2015
0 people found
this helpful
The property was put up for sale and a buyer found at a good price within days. Sale is not yet complete so review might change!...
read full review
Was this helpful? Yes
Sep 13,2015
Minithumbup
By:
Sep 13,2015
0 people found
this helpful
Mariese has been extremely professional and helpful. She tried her best to look after my needs and gone beyond her time and effort to video the property as viewing was difficulty to arrange due to me being away and busy. Her communication skills ard excellent and would respond promptly. I highly recommend this agency and Mariese in particular for any future properties dealing. Keep up the good work. Thank you again and best wishes. Dr Anas Olabi...
read full review
Was this helpful? Yes
Sep 05,2015
Minithumbup
By:
Sep 05,2015
0 people found
this helpful
Stuart is simply outstanding an estate agent, and a wonderfully kind man. He has been extremely helpful throughout the process, always prompt and communicative - a sheer joy doing business with. Stuart has my highest recommendation....
read full review
Comment on agent fees
The fees seemed fair, were even lower than expected.
Was this helpful? Yes
Aug 15,2015
Minithumbup
By:
Aug 15,2015
0 people found
this helpful
Buying and selling a property is one of the most stressful things I've done but Thornley Groves made the whole process, from instruction through to offer totally painless and can't be faulted for their prompt actions and requests and helpful advice when a solicitor I had nominated turned out to be less than capable. I cannot rate them highly enough and would only ever consider them in future....
read full review
Was this helpful? Yes
Aug 05,2015
Minithumbup
By:
Aug 05,2015
0 people found
this helpful
I used thornley groves to buy my property 10 years ago & I had excellent service, so I contacted then again to sell my property, Stephen Clayton has given me great service, my house was sold in 3 days & Completed within 6 wks once again thanks guys. Regards Colin....
read full review
Was this helpful? Yes
Jul 28,2015
Minithumbup
By:
Jul 28,2015
0 people found
this helpful
Mariese went above and beyond to help us find our apartment. She took the time to get to know us, what we liked and disliked which enabled us to find the perfect home. It was 100% the best customer service I've had and best agent I've had. I really appreciated her honesty and guidance which gave us the confidence to get the right property....
read full review
Was this helpful? Yes
Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
this helpful
Initial viewing through to completion the services has been first class. We needed the Freeholders consent to undertake wetroom adaptions to bathroom. This was not forthcoming for a number of weeks, so we asked Mariese for her help. She contacted the relevant people and consent came through in a couple of days. Our solicitor was amazed! Mariese has been professional, and friendly, and determined to ensure that the purchase was as smooth as possible. Many thanks, greatly appreciated....
read full review
Comment on agent fees
Not applicable.
Was this helpful? Yes
Jul 20,2015
Minithumbup
By:
Jul 20,2015
0 people found
this helpful
I have worked with Thornley Groves for a number of years now as a buyer, landlord and seller and have always found their services to be very efficient and competitively priced. Most recently, they sold two properties for me in Manchester city centre which they did within a matter of days and for excellent prices. I would highly recommend Matthew and his team and look forward to working with them again in the future....
read full review
Was this helpful? Yes
Dec 19,2014
Minithumbup
By:
Dec 19,2014
1 people found
this helpful
Really positive experience. Stephen handled my purchase right from initial viewing, submitting, offer and then through the often nail-biting legal process. Very professional. Thornley Groves were always attentive, and kept me informed during the whole process. A pleasure to deal with and will certainly use them again if I need the services of an estate agent in the future....
read full review
Was this helpful? Yes
Jul 04,2014
Minithumbdown
By:
Jul 04,2014
0 people found
this helpful
I walked over a mile on crutches to meet josh who didnt turn up and then lied about emailing me, pick up the phone if you cant make the appoint josh. Tried to speak to a manager only to be told I couldnt. I would never recommend this bunch...
read full review
What agent could do to change your mind?
Turn up, communicate, dont lie, offer any level of customer service
Was this helpful? Yes
Jul 01,2014
Minithumbup
By:
Jul 01,2014
1 people found
this helpful
We've just exchanged contracts on 29 Quantum. This is our seventh property purchase, and we've never had to deal with such a difficult vendor before. However, Thornley Groves' agent, Stephen Clayton, secured the purchase for us against all odds. Stephen's tenacious and skillful liaison with the solicitors, other estate agents in the chain, the vendor, and us, enabled the solution we were all hoping for. We've rarely come across such a professional, customer focused, and effective estate agen...
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £96,000
  • Max: £265,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 1 0 0 5 0 14 0 0 2
Mariese Kirkham - no image available Mariese Kirkham
Sales Consultant
14 reviews

About Mariese No description set View full profile
Melissa kay - upload your photo Melissa kay
1 reviews

About Melissa No description set View full profile
abigail Boston - no image available abigail Boston
Executive Sales Coordinator
15 reviews

About abigail No description set View full profile
Stuart Daniels - upload your photo Stuart Daniels
6 reviews

About Stuart No description set View full profile
Robert Baddeley - upload your photo Robert Baddeley
1 reviews

About Robert No description set View full profile
Oliver Tweats - upload your photo Oliver Tweats
2 reviews

About Oliver No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 11:46 AM 03/09/2015 by Stephen Clayton

Complaints Procedure

No procedure set.
Last updated at 11:46 AM 03/09/2015 by Stephen Clayton

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property



.