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    Michael Groves
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Estate Agent - Residential Sales, Letting and Property Management Mortgage Services
Thornley Groves

16-18 Lloyd Street Altrincham
Greater Manchester
WA14 2DE

0161 941 4111

Nov 13,2016
Minithumbup
By:
Nov 13,2016
0 people found
this helpful
Dealt with these two and Michele on odd occasions. Competent and helpful throughout recent reletting of property in Altrincham. By using an agent you will always be on top of latest legal developments which in the case of let property can be a bit of a minefield. Good documentation, sensible recommendations, good credit vetting (in my experience) and quick responses to any issues raised. Nothing but praise here... But well deserved!...
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Comment on agent fees
Recognise that you are paying for a very professional service and that you WILL secure best available market rent. If you are worried then ask about rent guarantee. Happy happy happy.
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Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Fantastic Estate Agent. Everything ran smoothly for me and my partner moving into our rented property. Clare Carpenter was brilliant....emails answered within minutes....nothing was ever too much trouble. Thank you for all of your help...
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Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
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Thornley Groves purchased Barlow Costley lettings agents a few years ago and took the staff with them. It's just as well because the staff are superb. They managed my property for about 6 years and in that time life has been so easy. When a repair needs to be made, they have a network of reliable and reasonably priced service providers. They provide end of year summaries which make life easy for accountancy purposes and whenever I have a query, no matter who answers, the response is swift...
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Comment on agent fees
Very reasonable. The fees were less important - what I wanted was a high quality management service and that's exactly what I received for 6 years.
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Mar 21,2016
Minithumbup
By:
Mar 21,2016
0 people found
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as a developer I deal with a lot of agents and have had some bad times but Mrs T Bentham was a pleasure to work with and I would recommend her to anyone. 5*...
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Comment on agent fees
fair
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
We have a number of properties which we let and for a number of years now used Thornley Groves both for letting and managing. We cannot speak too highly of Scott, any problems are resolved as quickly as possible in a efficient way. Scott always keeps us in the picture at all stages. He knows how we like to handle our properties, and carries out our wishes perfectly. We consider him a vital member of Our business....
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Comment on agent fees
Good
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By: Emily Sparrow
Feb 25, 2016
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Many Thanks for taking the time to post a review from the great service you have received over the time from from Scott! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
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I rented my property through Thornley Groves for five years and I can't recommend Rachel and her team more highly. Nothing was ever too much trouble - they were always extremely professional, efficient, organised and friendly - in all of my dealings with them. I couldn't have asked for more....
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Comment on agent fees
I believe the fees I was charged by Thornley Groves are fair.
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
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Many Thanks for taking the time to post a review from the great service you have received from Rachel! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Not a bad word to say, the staff were helpful and happy to answer any questions. Would happily use again in future...
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Comment on agent fees
reasonable
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By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review from the great service you have received from the team here at Thornley Groves! I am really please you are satisfied and we meet your expectations. We are always here to help in the future and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Dec 01,2015
Minithumbup
By:
Dec 01,2015
0 people found
this helpful
We had the pleasure right deal with Thornley Groves for the purpose of renting a property in Altrincham. From.the very beginning their dealings were highly professional. Initially we were associated with Samuel Turner who dealt with the initial application dealings. He was very cooperative and very willing to answer our queries. Then later we dealt with Elizabeth, Rachel and Jessica. After signing our let there was a confusion regarding the gas and electric meters, but they were highly helpf...
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By: Emily Sparrow
Feb 25, 2016
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Many Thanks for taking the time to post a review in regards to the great service you have received over the time from the team here at Thornley Groves! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Dec 01,2015
Minithumbup
By:
Dec 01,2015
0 people found
this helpful
I found the staff to be friendly and helpful. My house sale was a complicated sale due to circumstances and the staff were always professional. I was kept fully informed at all times and when I left messages they were always returned. The staff were also very knowledgeable. Thank you very much....
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Dec 01,2015
Minithumbup
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Dec 01,2015
0 people found
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As a tenant, I dealt with Thornley Groves for 3 years and I found them extremely professional and helpful in every respect including the original letting, the ongoing lettings management and the closing of the tenancy agreement (including the return of my deposit). Whenever it was necessary, they were very helpful and effective in managing discussions and negotiations between myself and the landlord, particularly when it came to agreeing the return of the full deposit. Many thanks to all the s...
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Comment on agent fees
acceptable
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
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Many Thanks for taking the time to post a review in regards to the great service you have received over the last 3 years from Michelle and Joanne! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 27,2015
Minithumbup
By:
Nov 27,2015
1 people found
this helpful
I have had numerous telephone calls with Charlene Ginty, at the Llloyd Street, Altrincham office. She went out of her way to help me, with what was a very difficult and delicate situation. with great kindness, whilst maintaining consideration for all parties involved. Every time she dealt with me in a extremely professional way. She kept me updated at all times and was completely responsible for the excellent outcome of the situation. I can't thank her enough. :-)...
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By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review in regards to the great service you have received over the time from Charlene! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 24,2015
Minithumbup
By:
Nov 24,2015
0 people found
this helpful
Our first contact with Thornley Groves, Altrincham was with Tom Arnold who came to the property to discuss marketing it - Tom was really easy to deal with and gave us the benefit of his professional advice to ensure an efficient route to market and sale of there property. Our day to day contact at the office was Tracey Bentham who provided us with regular updates at least weekly or when something happened. Tracey gave us the confidence that our property was in safe hands and that we would hear ...
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By: Emily Sparrow
Feb 25, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received over the time from from Tracey and Tom! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 24,2015
Minithumbup
By:
Nov 24,2015
0 people found
this helpful
Michele provides detailed information advising us when properties are due for renewal and keeps us informed of the progress and any issues right up to the renewal date, she always provides us with recommendations or solutions and any concerns she has. Scott reports and monitors any works that are required following up jobs, chasing outstanding works and liaising with tenants....
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Comment on agent fees
We always like to keep the fees low and would welcome a reduction, however we are happy that we are getting value for money and the occasions are rare when we feel we are not.
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By: Emily Sparrow
Feb 25, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received over the time from from Scott and Michele! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 23,2015
Minithumbup
By:
Nov 23,2015
0 people found
this helpful
So sorry for not remembering surnames .... But You are all great. Special mentions much go to Lauren (who went off on Mat Leave leaving Rachel in charge) and Rachel. Two amazing employees who went over and above what was necessary to help me in my first, second and third closely linked landlord experiences. I was constantly ringing asking silly questions and was always met with helpful, professionalism. Thornley Groves has found 3 sets of tenants for me now and I would highly recommend t...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Lauren and Rachel! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 16,2015
Minithumbup
By:
Nov 16,2015
0 people found
this helpful
Dealing with Thornley Groves was a real pleasure. Thanks to Jessica, who made our life much easier, and helped us find the perfect home!...
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Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (2)
Many Thanks for taking the time to post a review in relation to the great service you have received from from Rachel! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 05,2015
Minithumbup
By:
Nov 05,2015
0 people found
this helpful
Scott and the team at Thornley Groves in Altrincham always provide me with an excellent friendly fast and efficient service. They are very thorough and knowledgeable. They provide a great service for both the Landlord and Tennant and provide excellent communication links between all parties. You know that you are in safe hands with Thornley Groves and their professional team....
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By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time out to post a review in relations to the great service you have received over the time from Scott and Michele!! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Nov 03,2015
Minithumbup
By:
Nov 03,2015
0 people found
this helpful
Initially I had made an appointment with Rachel to view three properties in the Hale/Halebarns/Altrincham area. It soon became obvious to Rache lthat because of my circumstances,age profile etc that none of these properties were suitable. Using her initutive she informed me of a property that was coming up but not available for viewing . She kindly organised a viewing in a similar apt and showed me floor plans etc. Rachel also gave me a complete run through of all amenities etc in the area . I ...
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By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time out to post a review in relations to the great service you have received over time from Rachel and Michele! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Oct 30,2015
Minithumbup
By:
Oct 30,2015
0 people found
this helpful
Jess and Liz were extremely helpful in ensuring we secured this property in a very competitive rental market. We had to delay signing the contract due to the exchange on our previous property not taking place when agreed and both Jess and Liz were very supportive over this stressful time and ensured that the landlady was informed of the situation. I feel that Jess and Liz argued our cause and helped us to get the property even though we did not sign the contract when agreed. The docusign sy...
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Comment on agent fees
The only issue that we had was that the property was put back on the market (albeit temporarily and unlikely to result in any interest) while our exchange was delayed despite us having paid the relevant fees to secure the property. Whilst I appreciate that this was done to appease the landlady and Jess reassured us that no interest would arise, we felt that this could be construed as being slightly unfair as we paid the fee in good faith, were told that it would secure the property and were only potentially delaying signing of the lease by one working day.
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great customer service you received from Elizabeth and Jessica!! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team....
Oct 27,2015
Minithumbup
By:
Oct 27,2015
0 people found
this helpful
I have just sold my house with Thornley Groves in Altrincham and they have been fantastic, My buyers turned out to be extremely problematic and caused many difficulties. Nothing was too much for the agents they made many phone calls, chased the buyers, solicitors and always kept me updated. Douglas was such a great support and I cannot recommend him and his colleagues highly enough. If you are considering selling your house choose Thornley Groves in Altrincham you won't regret it....
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Oct 22,2015
Minithumbup
By:
Oct 22,2015
0 people found
this helpful
We have been customers of Thornley Groves for over 6 years. All of the staff we have dealt with have been very professional, efficient and helpful, I would also like to mention Michele Deeks and Rachel in addition to the 2 mentioned above. We are very happy with the way the property has been managed in terms of the quarterly reports with pictures showing the way the property is being maintained by the tenants and highlighting any issues that need attention, to which Thornley attend too. Would ...
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Oct 21,2015
Minithumbup
By:
Oct 21,2015
0 people found
this helpful
All in all a very helpful service from start to finish. Friendly staff and good response time. My only negative remark would be our details were passed on to a third party who have since been constantly calling us in relation to broadband and energy suppliers even though we have informed them we do not require there services....
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Oct 17,2015
Minithumbup
By:
Oct 17,2015
0 people found
this helpful
Really quick and smooth transaction from these too above and made there company proud. Would go back again and use this estate agents...
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Comment on agent fees
N/a
Was this helpful? Yes
Oct 16,2015
Minithumbup
By:
Oct 16,2015
0 people found
this helpful
Tom showed a personal interest in our sale throughout the process as well as being highly professional from his first visit. He has kept us up to date with progress and offered clear, expert advice where needed. I'd have no hesitation is recommending or using Toms services again....
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Oct 14,2015
Minithumbup
By:
Oct 14,2015
0 people found
this helpful
The service from start to finish was seamless. Rachel knows the Hale Lettings market inside out and confidently marketed the property with three offers within days for rent figure in excess of previous. Communication in the office with everyone I dealt with was excellent and whichever staff member I dealt with knew exactly where my let was up to. World class service. The whole Lettings team Jesdica Jordan, Samual Turner, Elizabeth Fielding & Rachel Plowman) at Thornley Groves Altrincham set ...
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Oct 12,2015
Minithumbup
By:
Oct 12,2015
0 people found
this helpful
Samuel Turner was very polite and helpful as we went through the process of relocating to Hale. He answered my questions promptly which as a first time tenant that was very important...
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Oct 12,2015
Minithumbup
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Oct 12,2015
0 people found
this helpful
Tom has been excellent to deal with in the purchase of a property in Altrincham. He has always returned calls promptly and is courteous and professional in his work ethic....
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Oct 10,2015
Minithumbup
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Oct 10,2015
0 people found
this helpful
From start to finish of the exercise of renting a property through Thornley Groves, Altrincham office everything has been handled in a most professional and pain free way. The correspondence between Thornley Groves and myself has kept me advised all way through on developments and everything went very smoothly....
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Oct 10,2015
Minithumbup
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Oct 10,2015
0 people found
this helpful
Have used this agent for buying,selling and letting, first class service. Any problems that arose were dealt with the minimum of fuss...
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Oct 08,2015
Minithumbup
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Oct 08,2015
0 people found
this helpful
Even though I showed up late for the viewing, Jessica was understanding and very polite and managed the situation well enough to manage to show me both the properties I was interested in, and I made an offer for both properties. Sam was dealing with my application and was always quick to respond to my questions and gave comprehensive answers....
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Oct 03,2015
Minithumbup
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Oct 03,2015
0 people found
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All the staff who I engaged with were professional , courteous and helpful and made the overall experience very positive, I would have no hesitation in recommending them....
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Was this helpful? Yes
Areas covered
  • WA14
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £21,950
  • Max: £351,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 2 32 5 15 0 5 0 2 1
Michael Groves - upload your photo Michael Groves
0 reviews

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Lauren Hamilton - upload your photo Lauren Hamilton
2 reviews

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Douglas Plant - no image available Douglas Plant
Branch Manager
9 reviews

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abigail Boston - no image available abigail Boston
Executive Sales Coordinator
15 reviews

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Kelly Marie Ody - upload your photo Kelly Marie Ody
1 reviews

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scott george - no image available scott george
Property Manager Maintenance Team Leader
7 reviews

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Michele Deeks  - upload your photo Michele Deeks
Property Manager - Renewals
5 reviews

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Tracey Bentham - upload your photo Tracey Bentham
10 reviews

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Elizabeth Fielding - no image available Elizabeth Fielding
Lettings Administrator
18 reviews

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Olivia Horn - upload your photo Olivia Horn
3 reviews

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Pat Pullar - upload your photo Pat Pullar
1 reviews

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Samuel Turner - no image available Samuel Turner
Lettings Consultant
9 reviews

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Rachel Plowman - upload your photo Rachel Plowman
7 reviews

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Jessica Jordan - upload your photo Jessica Jordan
7 reviews

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Charlene Ginty - upload your photo Charlene Ginty
1 reviews

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Joanna Ingram - upload your photo Joanna Ingram
1 reviews

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Sarah Tarmey - no image available Sarah Tarmey
Property Manager
0 reviews

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Claire Cheetwood - no image available Claire Cheetwood
Renewals Clerk
2 reviews

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Edward Cox - upload your photo Edward Cox
Maintenance Clerk
0 reviews

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Kate Freer - upload your photo Kate Freer
Checkout, Inventory, Inspection Clerk
0 reviews

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Colin Scarbrough - upload your photo Colin Scarbrough
South Manchester Property Management Manager
0 reviews

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Catherine Simmons - upload your photo Catherine Simmons
Client Accounts Manager
0 reviews

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Zoe Roberts - upload your photo Zoe Roberts
Accounting Clerk
0 reviews

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Last updated at 4:01 PM 01/12/2016 by Hannah Marsh

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Last updated at 4:01 PM 01/12/2016 by Hannah Marsh

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