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Thomas & Rose

58 Merthyr Road Whitchurch Cardiff
Cardiff County
CF14 1DJ

02920 628968

Aug 07,2014
Aug 07,2014
0 people found
this helpful
Let with this company in February. Very efficient until we signed. Still waiting for the inventory. Still waiting for a refund due to an overcharge from that month to be repaid. Wrong amount paid in in April - still to be repaid. No money paid into account for last two months. Always having to chase. Statements not sent. Never reply to emails (we are overseas). Sean refuses to come to the phone so messages have to be left with Natasha the receptionist. Have changed their name to We're Moving Ho...
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Comment on agent fees
Fees are reasonable if the work was carried out as contained in the agreement. However, he does nothing for his money. Beware of We\'re Moving Home in Whitchurch Cardiff!
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May 31,2013
May 31,2013
1 people found
this helpful
Excellent communication until I signed the rental agreement! They stopped replying to email (unless I specifically requested a response). I was made to sign the inventory before looking at the property and the inventory was completely wrong. 1. Furniture that was meant to be removed from the property was still there when I moved in. 2. The heating in the living room was broken 3. The hot water did not work 4. The light in the kitchen was broken 5. The kitchen chair legs were held on by blu...
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What agent could do to change your mind?
Respond to emails within 48 hours - it allows customers to know that the email has been received and action is being taken. Produce accurate inventorys and go to property with client to check the inventory. Fix major problems prior to client moving in or within 1 week if occurred whilst client is in the property.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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