HML Group
Head Office, Richmond, TW9
1.7/5, 12 reviews
25% recommended
No description for branch.

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Opening Hours
Address

HML Group
9-11 The Quadrant
Richmond
Surrey
TW9 1BP

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 0 0 0 0 0 3 8
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS ARMA
Latest Properties

No Properties

“The worst company ever. How ever do they get ......”

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Mar 23,2022
Minithumbdown
By: 'Janetjones'
Mar 23,2022
1 people found
this helpful
The worst company ever. How ever do they get away with calling themselves a maintenance company. Never use. They never reply and they do not look after their leaseholders or tenants...
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“Company that has no shame...”

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Mar 15,2022
Minithumbdown
By: 'Silvia'
Mar 15,2022
1 people found
this helpful
Company that has no shame! Would take your money every way they can! Do not fall for the lies and promises of Robert Marsh and Maria Brindley! The most dishonest and disrespectful people we have ever met! The service provided is below zero! All you ...
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“NEVER ANSWER THEIR PHONES...”

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Feb 01,2022
Minithumbdown
By: 'Jeff'
Feb 01,2022
1 people found
this helpful
Receive threatening letter demanding you pay some inflated invoice for future maintenance. Can never get through on the phone. A total disregard for customers. A terrible company to deal with....
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“Avoid like the plague (or Covid) and there is......”

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Jan 21,2022
Minithumbdown
By: 'Ramin Shahbazi'
Jan 21,2022
0 people found
this helpful
Avoid like the plague (or Covid) and there is no vaccine for it. I can't believe that such a scam can be going on in a developed country like the UK and nothing can be done about it. They are fiddling and making up the ...
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“The worst management company you could ever e......”

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Dec 07,2020
Minithumbdown
By: 'Stuart'
Dec 07,2020
5 people found
this helpful
The worst management company you could ever employ. Constantly trying to spend your money , not remotely competitive with contractors as they only use their own, slow to act when issues arise , talk to you like they are the boss not the employed company, lazy managers ...
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By: edd jordan
Jan 31, 2021
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Yep same here in Hersham terrible terrible company wanting to charge us £7000 to install some soffit vents. along with a myriad of other badly installed iteams (they cost extra) ...

“Worst company ever. AVOID!...”

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Nov 05,2020
Minithumbdown
By: 'Suzy'
Nov 05,2020
4 people found
this helpful
I can only echo other reviewers before me. They provide zero service for sky high service charges, leaving the buildings they manage neglected and delipidated. AVOID THEM if you want your property to be nice and well managed! I am a director at five other ...
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By: George
Feb 05, 2021
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I would echo this. In Bristol the service has been beyond poor. I own other properties and have worked around the industry for years but the point about staff is spot on - constant delays on anything ever getting done as the staff are constantly replaced and each is as underqualified and over worked as the last so nothing ever happens to look after the building or justify the fee they charge, they take no responsibility when things go wrong and have zero drive to do anything. Unless micro manage ...

“Worst customer service...”

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Mar 04,2020
Minithumbdown
By: 'Lee'
Mar 04,2020
3 people found
this helpful
If I could give 0 star rating I would. I moved into this property 6months ago. And reported a fault with the entry door which don't work. Noone attends, no fixes it, noone calls. Everytime I call I'm told the property manager Caroline will call me ...
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“Utterly vile management company...”

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Jan 22,2020
Minithumbdown
By: 'Martin'
Jan 22,2020
9 people found
this helpful
Utterly vile management company. Exist only to extort and bully homeowners into overpaying for services not rendered. Only positive comment I can make is that my block in Putney has just successfully completed a Right to Manage process and we will no longer have to ...
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“Worst management company...”

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Jun 04,2019
Minithumbup
By: 'Robynlily'
Jun 04,2019
9 people found
this helpful
HML have given by far the WORST service I have ever come across. They took over the 'management' of our flat block last October, and sine then we have had contact with them twice. We have yet to hear anything regarding our service charge and ...
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Comment on agent fees
BAD
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“Leah Weeks and her great team!...”

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Apr 24,2019
Minithumbup
By: 'Rosie'
Apr 24,2019
1 people found
this helpful
Leah Weeks and her team in Richmond have been incredibly efficient and helpful in my dealings with them. I have found them to be quick to respond and pleasant to communicate with. I have lived in my block for 31 years and know only too well ...
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Comment on agent fees
For a London agent, I think their fees are competitive and fair.
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By: Asif Afzal
Sep 14, 2021
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Surprised to read this! I have had the opposite experience of Leah and her team of incompetence, unprofessionalism and washing her hands of issues that arose with my block and then presenting no solutions and leaving me with a legal battle to manage Landlord issues with insurance claims! Would not recommend HML and Leah as anyone to work with from my experience. Steer clear. ...

“Always been good...”

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Mar 20,2019
Minithumbup
By: 'HappyCustomer'
Mar 20,2019
3 people found
this helpful
I've found that they've always been good to us. Yes things happen sometimes but they have always helped when I've gotten in touch, and I can't fault that!...
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“HML Group breaking section 476 of companies act...”

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Nov 15,2018
Minithumbdown
By: 'Member'
Nov 15,2018
3 people found
this helpful
Property Investigator 3 reviews 6 days ago LATEST UPDATE - THE DIRECTORS OF ROWLAND HOMES AND THE DIRECTOR AND EMPLOYEE OF HML GUTHRIE HAVE REFUSED A MEETING WITH THE MP OF CONGLETON CHESHIRE TO DISCUSS THE 2 YEAR OLD PLUS PROPERTY MANAGEMENT DISPUTE WITH THE MEMBERS OF SANDBACH ...
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Comment on agent fees
Management fees are very high to manage public open space to cut and maintain grass. The fees are circa £7000 and the company is 6 years old that is £42000. This is why the members want the accounts auditing.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 5:21 PM 02/05/2019 by Samuel

Awards won by HML Group, Richmond TW9 1BP


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