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    Anthony Kempster,
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    Caroline Kempster
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The Letting People (Mid Sussex)

10 Station Road Burgess Hill
West Sussex
RH15 9DQ

01444 239822

Nov 27,2014
Minithumbdown
By:
Nov 27,2014
1 people found
this helpful
Please please do not even think of using this letting agent. I wish we had listened to people's advice before we used them to manage our property. They are very slow at responding to issues and we found quicker and better for our tenants to deal directly with the tenants. They have all sorts of hidden fees written (and sometimes not) in their contracts as both a landlord and a tenant. As a tenant expect to pay extra for things such as utility set up which will not be completed or pay...
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What agent could do to change your mind?
The Letting People - Leamington - Anthony Kempster - worst letting agent - bad customer service - poor communication - no personal touch..!
Comment on agent fees
Easier and quicker to get involved yourself to sort issues - most of the staff follow their \'leader\' ie to have no respect for the landlords and their views but to make as much money as possible.
Was this helpful? Yes
Oct 16,2014
Minithumbdown
By:
Oct 16,2014
0 people found
this helpful
As a technical contractor I move around every 2-3 years and have rented many properties, never have I come across such a cold and deceptive company, I was left devastated after my experience with the letting people. The unjustified hidden charges were a shock but I put this down to how the world is changing and my own naivety in assuming the process and cost would be similar to the last five agencies I had previously used. The warning signs were that they only deal by text message and that...
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Was this helpful? Yes
Apr 29,2014
Minithumbdown
By:
Apr 29,2014
2 people found
this helpful
My experience with this Agency has been really bad from the beginning. Please be careful if you need to deal with them and if you can avoid them, I would recommend it. After you pay the reference fees (£250) you will be given an A4 paper with millions of small fees. Such as if you pay one more monthly payment by mistake, it will cost you £25 to be returned to your bank account. If you would like references when you apply for a different property, they will charge you. If you decide t...
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Was this helpful? Yes
Mar 24,2014
Minithumbdown
By:
Mar 24,2014
10 people found
this helpful
I have recently had the misfortune of being a tenant of The Letting People for 6 months in a 1-bedroom flat in Leamington Spa. On the door to their office is a quote saying how great they are, credited to ¢â‚¬Å“Mr. A. Landlord¢â‚¬Â, and this hilariously transparent attempt at self-promotion sets the tone quite aptly for the experiences that follow. I can only confirm and reiterate what others have said regarding this organisation - AVOID dealing with these people. The main ...
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What agent could do to change your mind?
Ensure cleanliness of flat before moving in. Ensure functioning of fridge and hot water. Arrange proper repairs in a timely manner. Offer reduction of rent to cover period in which they were in breach of agreement (by providing no hot water). Offer apology when wrongfully accused of damaging carpet. Ensure professional demeanour of all staff. Not be such a greedy, ignorant, cost-cutting, unprofessional gaggle of clowns.
Was this helpful? Yes
Aug 02,2012
Minithumbdown
By:
Aug 02,2012
6 people found
this helpful
I have been letting a 2 bedroom flat from the letting people since august 31st 2011, and can say that my experience is that they do not value their tennants in the slightest. Reporting issues has to be done by e-mail, not much of a problem, but they do not respond to you in any form to advise of any repairs for at least a week, then its by text message. There are fees everywhere. I\'ve just been hit with an \'Inventory checkout administration fee of £112.50!!!!!! I phoned to question...
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Was this helpful? Yes
Aug 02,2012
Minithumbdown
By:
Aug 02,2012
6 people found
this helpful
An absolute disgrace of a letting agents ---- AVOID AT ALL COSTS. The other negative reviews on this site are completely true and testament to what a shady, corrupt and odious individual Mr Anthony Kempster is! Had a terrible time with him as the landlords agent that even the landlord was disgusted. A sewage pipe burst in the flat, told the Lettings People who said it wasnt their responsibility to fix and it was probably my fault, how I really dont know! Eventually after getting environmental he...
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Was this helpful? Yes
Jul 07,2012
Minithumbdown
By:
Jul 07,2012
6 people found
this helpful
The Letting People in Leamington Spa, were the worst estate agents I have ever experienced. There customer service skills were none existent. From the minute we signed the tenancy agreement - they had forced us into hidden costs that we not explained at the start. We had to tell them that we were leaving the property as they sent us no reminder. On a number of occasions they sent us automatic messages saying we had not paid the rent - when we paid up front. During the period at the end of the te...
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Was this helpful? Yes
Mar 22,2012
Minithumbdown
By:
Mar 22,2012
5 people found
this helpful
We viewed a property without a hitch with them and they seemed pretty expensive in comparison to most letting organisations charging in excess of £300+ for 2 adult applicants(me and my wife). When I called their offices to discuss an issue with the prospective landlady of the property we just viewed their phone was answered by an abrupt, rude and arrogant pratt. After politely discussing my concerns with him I got the impression that he simply wasn't interested in what I had to ask or s...
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Was this helpful? Yes
Jul 31,2011
Minithumbdown
By:
Jul 31,2011
3 people found
this helpful
WARNING!! I had the misfortune of attempting to rent a property through The Letting People in Leamington Spa. In May 2011 I found a property and paid an administration fee of £199. Once my references had cleared I paid a further £1990 deposit and rent for the first month. I signed paperwork stating that I would be moving in to the property on 8 July 2011 and gave the necessary notice on my previous property. Arrangements were made for the move, including removals hire and a day booke...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
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Letting
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Anthony Kempster, - upload your photo Anthony Kempster,
3 reviews

About Anthony No description set View full profile
Caroline Kempster - upload your photo Caroline Kempster
1 reviews

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Fees

Our fees

Tenant Fees

Initial Administration fee, including referencing £150 + VAT
Tenancy Renewal £50 + VAT
Pet Addendums at the start of or during a tenancy £50 + VAT
Other Addendums £30 + VAT

We do not charge for Inventories, move in or check outs, property inspection visits and general advice.

We hold a six week deposit with The Deposit Protection Service and we are a member of the Property Redress Scheme.

Landlord Fees

Introduction only
One off initial payment of two and a half week’s of the first month’s rent.
Tenancy Agreement (optional) £75.00 + VAT
Inventory (optional) £100.00 + VAT

Letting Service Plus
9% of the monthly rental income plus a one off administration fee of £120 + VAT. This includes all paperwork i.e. Tenancy agreement, inventory, deposit scheme set up. Unless three bedrooms or more the inventory fee is £100.00 + VAT

Full Management
11% of the monthly rental income plus a one off administration fee of £120 + VAT. This includes all paperwork i.e. Tenancy agreement, inventory, deposit scheme set up. Unless three bedrooms or more the inventory fee is £100.00 + VAT

Guaranteed Rent
An agreed fixed monthly fee inclusive of VAT.


Please ask our staff for any further information.
Last updated at 4:33 PM 28/05/2015 by

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Awards won by The Letting People (Mid Sussex), Burgess Hill RH15 9DQ

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