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    Allan Taylor
Staines-upon-Thames office covers: Staines, Laleham, Stanwell Moor, Egham, Thorpe, Chertsey.
The Frost Partnership

146 / 148 High Street Staines
Surrey
TW18 4AH

01784 464606
Mar 21,2017
Minithumbdown
By: 'Angry of Staines'
Mar 21,2017
1 people found
this helpful
Paid the advance payment to 'secure' a property. We were unable to proceed and notified Frost's in writing 2 days after viewing (over a weekend). We expected to have the Reference Fee element of the Advance Payment refunded as no references were taken up and no personal details provided. We have been told that we have forfeit the entire sum. What kind of business practice is this that a company can charge for a service they have not provided. This is entirely unreasonable and unacceptable a...
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Comment on agent fees
A license to print money.
Was this helpful? Yes
Nov 19,2015
Minithumbup
Allan Taylor
By: 'Mr Evans'
Nov 19,2015
0 people found
this helpful
Following a previous review that I left I made contact with the Middlesex director and told him my concerns. Mr Taylor went through everything with me and explained what had happened regarding my issues I had. Following our conversation it became clear that I had made the mistakes and not The Frost partnership and on that basis I fully apologise for my previous review. I would recommend anyone to use the Frost partnership going forward. Thank you Mr Taylor for your time. Mr Evans....
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Was this helpful? Yes
Aug 05,2015
Minithumbdown
By: 'LL&KS'
Aug 05,2015
4 people found
this helpful
Awful, awful experience with this company. I would beseech any other landlord to not use them. I had a good valuation with the lettings manager, and decided to take them on. From there it was down hill. the staff, even in management capacities are rude and do not care about their customers. They are solely interested in the tenant and working for them rather than the landlord. They entered the property without permission just because the prospective tenant demanded it, they questioned me o...
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What agent could do to change your mind?
Work for the landlord not the tenant where appropriate Be gracious in the face of a complaint Not threaten or bully customers Be more concerned with repeat future business than short term financial gain
Attached Files
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Areas covered
  • TW18
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
67% customers were satisfied with fees 67% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

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1 reviews

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Last updated at 12:01 PM 11/05/2017 by Christine Bruce

Complaints Procedure

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Last updated at 12:01 PM 11/05/2017 by Christine Bruce

Awards won by The Frost Partnership, Staines TW18 4AH

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