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The Flat Agency & Michael Browns Ltd

46 London Road Southampton
Hampshire
SO15 2AH

02380 224466
Website not available

Properties for Sale
Properties to Rent

May 09,2017
Minithumbdown
By: 'Daria'
May 09,2017
2 people found
this helpful
very poor service... Failed to pay my landlord for 6 months , trying to blame the tenant which I found out from my landlady. when I moved out , it turned out my deposit was not protected and I never got it back despite my landlady agreeing to ...
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Mar 03,2016
Minithumbdown
By: 'Landlord'
Mar 03,2016
7 people found
this helpful
Look on Companies House website and search The Flat Agency and Michael Browns Plc (or enter company registration 06858103). Click on the company name, then click on Filing History to read about its failure to honour payments against the ‚£64,000 debt to HMRC, which has led ...
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What agent could do to change your mind?
Poor service.
Attached Files
Comment on agent fees
Poor service.
Was this helpful? Yes
Dec 29,2015
Minithumbdown
By: 'Davenport'
Dec 29,2015
4 people found
this helpful
Absolutely attrocious company - we are owed a months rent from September and have removed our property from them (that did not stop them having a lock changed without permission!) Now we are still awaiting the deposit. They have been reported to the Ombudsman over ...
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Nov 05,2015
Minithumbdown
By: 'jake'
Nov 05,2015
4 people found
this helpful
Terrible moved out of my propert, was supposed to recieve my deposit bavk within 10 days a mo th down the line many phone calls and visits later still havent had it over a month later! last time I got hold of the accounts they said ...
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Was this helpful? Yes
By: Hossien Moghadam
May 12, 2016
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The flat agency is dishonest and deceitful letting agent and his director Andrew Whitehead is nothing but a lair who uses other people money to pay his tax and expenses . Southampton Echo Thursday 12th may 2016 issue did a big article about the flat agency and his director Mr Andrew Whitehead , he claims his business was suffering from huge tax demand so he was using tenants deposits to pay his tax bills, he must have made lots of money in order to have a big tax bill on his net profit. What Mr ...
Oct 31,2015
Minithumbup
By: 'susan'
Oct 31,2015
0 people found
this helpful
Been with the Flat Agency for 3 years and they have always found tenants for me very quickly. Sometimes the payments were late, maintainance slow to sort out and communications were slow but they always sort me out in the end....
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Comment on agent fees
cheap fees
Was this helpful? Yes
Oct 20,2015
Minithumbdown
By: 'Mrs Gill'
Oct 20,2015
2 people found
this helpful
My husband and I moved out nearly 2 months ago. We were advised that we would receive our deposit back 10 days after notification from our landlord that we could receive our full deposit back. It is now nearly a month since that confirmation was received and ...
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Was this helpful? Yes
Oct 20,2015
Minithumbdown
By: 'Philip'
Oct 20,2015
3 people found
this helpful
This company is terrible. They just manage one property for me, but have ignored the tenants request , and mine, for faults to be corrected within the property. Payments have sometime been received 5 months in arrears, deposit not returned in a reasonable time to my tenant, ...
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Was this helpful? Yes
Oct 02,2015
Minithumbdown
By: 'Frustrated tenant'
Oct 02,2015
4 people found
this helpful
Terrible! Please be aware the owners also own Property Vibe, please AVOID as well. Did not pay landlord on time, and stopped paying him altogether - he is now owed over ‚£2000. I (the tenant) have not got my deposit back. I'm promised that someone ...
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Was this helpful? Yes
Sep 17,2015
Minithumbup
By: 'Sanjay'
Sep 17,2015
0 people found
this helpful
For the last 5 years I have used 'The Flat Agency' to find us suitable tenants for our 12 flats and are extremely happy with their professional service in all aspects. For some time now we have dealt with Andy and Luan, both of whom are knowledgeable ...
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Was this helpful? Yes
Sep 09,2015
Minithumbdown
By: 'Kevin'
Sep 09,2015
6 people found
this helpful
I used this agent for the last 8 years and for the first 5 years matters ran reasonably smoothly. However, for the last 3 years I have had to constantly chase late rent payments and when in July this year they were two months in arrears and I ...
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Was this helpful? Yes
Aug 24,2015
Minithumbdown
By: 'A very fed up and tenant.'
Aug 24,2015
4 people found
this helpful
Between not returning our deposit for a month now and dodging all calls and emails this letting agent is one to steer well clear of. Someone whose sole aim is to make money in a way that is on the cusp of legality. Do not ...
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What agent could do to change your mind?
Not kept my money.
Attached Files
Was this helpful? Yes
Aug 17,2015
Minithumbdown
By: 'Troubled Landlord'
Aug 17,2015
1 people found
this helpful
I have used The Flat Agency & Michael Browns Ltd in Shirley on a tenant find basis. Whilst they have been good at finding tenants, like the other reviewers I as a landlord have been owed money by them for rent that they have not ...
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What agent could do to change your mind?
Pay money owed.
Attached Files
Was this helpful? Yes
Aug 15,2015
Minithumbup
By: 'Landlady portfolio'
Aug 15,2015
0 people found
this helpful
Dear sirs I have been reading these reviews but I have been using the flat agency in southamptonto let my properties on a tenant find basis for around 10 years. They have always been very professional and efficient finding me good tenants and I have never ...
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Comment on agent fees
This agents fees are very comparable and good value
Was this helpful? Yes
Aug 04,2015
Minithumbdown
By: 'Pennylane'
Aug 04,2015
2 people found
this helpful
Beware this agency. I am a landlord with a property rented and managed by the flat agency. The tenant pays the rent on time, but the flat agency don't pass the money on. Emails are ignored and I make daily phone calls to the office ...
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Was this helpful? Yes
Aug 04,2015
Minithumbdown
By: 'Frustrated Landlord'
Aug 04,2015
3 people found
this helpful
The flat agency every month without fail have been late paying our rent to us. When I challenged Luan initially about this she advised me that the tenant that had been paying the monies late, not true. The tenant without our knowledge had paid six ...
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What agent could do to change your mind?
Not lied, been honest, returned my calls.
Attached Files
Was this helpful? Yes
By: Andy
Aug 15, 2015
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Dear frustrated landlady I believe that all your issues have been fully resolved and everything is now up to date and there are no ongoing issues ???if this is not the case then please get in contact Kind regards ...
Jun 09,2015
Minithumbdown
By: 'Landlord'
Jun 09,2015
4 people found
this helpful
This is a warning to existing or future Landlords and tenants. I am owed two months rent from The Flat Agency, Southampton. I am unable to speak with Andy, the director, nor Luan. I have left numerous messages, emails for them, however, they have not ...
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Was this helpful? Yes
Jun 01,2015
Minithumbdown
By: 'oceana boulevard'
Jun 01,2015
4 people found
this helpful
i let my apartment with the flat agency for a term of 12 months with the flat agency, the first 2 payments they paid into my account then it went downhill from then. after the 12 month term was up and constant phone calls and emails and threatning ...
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Was this helpful? Yes
By: PeeBee
Jul 25, 2015
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'Vix' - as you were named by the customer, I appreciate your wish to respond however the customer was complaining primarily about your company and not you personally. I have to say that in my opinion you have done little or nothing to address this customer's issues - which this review is about - and therefore have potentially made the situation worse for them and others reading this. Apologies for being blunt, but your response was ill thought-out, badly worded and unnecessary. It ...
Mar 16,2015
Minithumbdown
By: 'May'
Mar 16,2015
3 people found
this helpful
Had used this agency for my Southampton flat since 2009. About 2 years ago, rental payments made, by the tenant to the agency, required emails and phone calls to The Flat Agency, in order for them to be passed onto me. This situation then worsened such that, ...
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Was this helpful? Yes
Feb 18,2015
Minithumbdown
By: 'Lawrence'
Feb 18,2015
3 people found
this helpful
As an agency and finding tenants they are pretty good. They have found me 4 separate tenants and dealt with any major issues reasonably well through their separate maintenance company. Apart from carrying out work that was a) not told was an issue and b) without ...
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What agent could do to change your mind?
As an upfront cost the fees are ok, however I am paying for a managed service and I am not receiving a managed service or being paid on time.
Attached Files
Comment on agent fees
As an upfront cost the fees are ok, however I am paying for a managed service and I am not receiving a managed service or being paid on time.
Was this helpful? Yes
Feb 11,2013
Minithumbup
By: 'Amy'
Feb 11,2013
0 people found
this helpful
Excellent service provided by both Mike and Annette. Mike kept us informed and updated while viewings were taking place, and most importantly found us good buyer very promptly, he is very knowledgable and highly professional. Annette was fantastic post offer stage, keeping a close eye ...
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Was this helpful? Yes
Nov 22,2012
Minithumbup
By: 'Kim and Jamie'
Nov 22,2012
0 people found
this helpful
We were thoroughly impressed with the Flat Agency. We contacted several agents through Rightmove when looking for a property, and The Flat Agency were one of the few that replied promptly to my message, and we\'re flexible with viewing times. When we put in ...
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Was this helpful? Yes
Nov 02,2012
Minithumbup
By: 'PW'
Nov 02,2012
1 people found
this helpful
I found the services provided by Annette the sales progressor excellent. She ensured everyone was kept in the loop and proactively chased outstanding matters from all sides. This made purchasing my house a much less stressful experience than I have previously had when buying. I ...
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Was this helpful? Yes
Apr 13,2012
Minithumbdown
By: 'Dont ever let from them'
Apr 13,2012
3 people found
this helpful
Worst letting experience I have ever encountered. The flat was not cleaned and finished when I moved in . Outstanding maintainance jobs that were promised and errors in the letting documents since I moved in still not done despite my multiple requests. I have been ignored, ...
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Was this helpful? Yes
Dec 31,2011
Minithumbup
By: 'Paul Holluby'
Dec 31,2011
0 people found
this helpful
Cheapest fee paid and would highly recommended them. refs was quickly passed and move in dates was sorted asap no back and forward chasing confirming when to move in as our previuos agent charged several different fees even when we moved out and confirmed move ...
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Was this helpful? Yes
Apr 26,2010
Minithumbdown
By: 'angry customer'
Apr 26,2010
3 people found
this helpful
They took my deposit and then told me a week later the property was taken by someone else. They are not professional and I will never do business with them again. They will screw anyone over for themselves....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
58% customers were satisfied with fees 58% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 11 1 6 1 0 2 0 0 1

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