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    Annette Morrell
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    Michael Hookway
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    Andy Whitehead
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    Vix Roath
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    Luan
No description available.
The Flat Agency & Michael Browns Ltd

46 London Road Southampton
Hampshire
SO15 2AH

02380 224466

Mar 03,2016
Minithumbdown
By:
Mar 03,2016
3 people found
this helpful
Look on Companies House website and search The Flat Agency and Michael Browns Plc (or enter company registration 06858103). Click on the company name, then click on Filing History to read about its failure to honour payments against the ‚£64,000 debt to HMRC, which has led to the voluntary agreement under the Insolvency Act being cancelled. Will HMRC will now pursue court proceedings for insolvency? Whitehead has changed premises to another office but not informed Companies House, ten...
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What agent could do to change your mind?
Poor service.
Comment on agent fees
Poor service.
Was this helpful? Yes
Dec 29,2015
Minithumbdown
By:
Dec 29,2015
3 people found
this helpful
Absolutely attrocious company - we are owed a months rent from September and have removed our property from them (that did not stop them having a lock changed without permission!) Now we are still awaiting the deposit. They have been reported to the Ombudsman over that. Impossible to contact Whitehead, Luan (Accounts) never seems to be in. We were with them for a number of years and only in the first few months did we get payment on time. Whitehead filed for CVA in September but did not compl...
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Was this helpful? Yes
Nov 05,2015
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Nov 05,2015
3 people found
this helpful
Terrible moved out of my propert, was supposed to recieve my deposit bavk within 10 days a mo th down the line many phone calls and visits later still havent had it over a month later! last time I got hold of the accounts they said it had been release and id recieve it within 7 days.... a week and a half later still havent had it they are useless they all pass the blame on no one takes reaponsibility and trying to get hold of the accounts is like getting blood out of a stone! No one use these co...
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Was this helpful? Yes
By: Hossien Moghadam
May 12, 2016
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The flat agency is dishonest and deceitful letting agent and his director Andrew Whitehead is nothing but a lair who uses other people money to pay his tax and expenses . Southampton Echo Thursday 12th may 2016 issue did a big article about the flat agency and his director Mr Andrew Whitehead , he claims his business was suffering from huge tax demand so he was using tenants deposits to pay his tax bills, he must have made lots of money in order to have a big tax bill on his net profit. What Mr ....
Oct 31,2015
Minithumbup
By:
Oct 31,2015
0 people found
this helpful
Been with the Flat Agency for 3 years and they have always found tenants for me very quickly. Sometimes the payments were late, maintainance slow to sort out and communications were slow but they always sort me out in the end....
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Comment on agent fees
cheap fees
Was this helpful? Yes
Oct 20,2015
Minithumbdown
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Oct 20,2015
1 people found
this helpful
My husband and I moved out nearly 2 months ago. We were advised that we would receive our deposit back 10 days after notification from our landlord that we could receive our full deposit back. It is now nearly a month since that confirmation was received and we have yet to receive our funds back. None of our phone calls or emails have been returned from the accounts department, who we are now beginning to think do not exist. We h ave repeatedly been advised that we would receive a call back fro...
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Was this helpful? Yes
Oct 20,2015
Minithumbdown
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Oct 20,2015
1 people found
this helpful
This company is terrible. They just manage one property for me, but have ignored the tenants request , and mine, for faults to be corrected within the property. Payments have sometime been received 5 months in arrears, deposit not returned in a reasonable time to my tenant, and they are nigh on impossible to contact by phone, and do not respond to emails. Are they going bust??...
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Was this helpful? Yes
Oct 02,2015
Minithumbdown
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Oct 02,2015
3 people found
this helpful
Terrible! Please be aware the owners also own Property Vibe, please AVOID as well. Did not pay landlord on time, and stopped paying him altogether - he is now owed over ‚£2000. I (the tenant) have not got my deposit back. I'm promised that someone from "accounts" will call me - they never do. They never return calls, and when you do get through (I called 20 times a day for 3 days and only got through on day 4) you are fobbed off with "accounts aren't in today" but the...
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Was this helpful? Yes
Sep 17,2015
Minithumbup
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Sep 17,2015
0 people found
this helpful
For the last 5 years I have used 'The Flat Agency' to find us suitable tenants for our 12 flats and are extremely happy with their professional service in all aspects. For some time now we have dealt with Andy and Luan, both of whom are knowledgeable and professional to deal with. Nothing is too much trouble and the feedback we have had from our tenants is positive from their point of view also. Excellent communication with agency's staff members, all enquiries were dealt with quickly, effectiv...
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Was this helpful? Yes
Sep 09,2015
Minithumbdown
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Sep 09,2015
4 people found
this helpful
I used this agent for the last 8 years and for the first 5 years matters ran reasonably smoothly. However, for the last 3 years I have had to constantly chase late rent payments and when in July this year they were two months in arrears and I saw that CCJ's had been issued against them I was left with no choice but to take action. I, therefore, called at their offices unannounced and refused to leave until all the outstanding rent was paid to me. As usual, Andy Whitehead was unavailable but Luan...
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Was this helpful? Yes
Aug 24,2015
Minithumbdown
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Aug 24,2015
3 people found
this helpful
Between not returning our deposit for a month now and dodging all calls and emails this letting agent is one to steer well clear of. Someone whose sole aim is to make money in a way that is on the cusp of legality. Do not be fooled by their initially friendly and helpful manner it is at the end when you threaten to cut the cash flow that things get interesting. you have been warned. Our landlord cleared the deposit so there is no earthly reason they have to be keeping our money....
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What agent could do to change your mind?
Not kept my money.
Was this helpful? Yes
Aug 17,2015
Minithumbdown
By:
Aug 17,2015
0 people found
this helpful
I have used The Flat Agency & Michael Browns Ltd in Shirley on a tenant find basis. Whilst they have been good at finding tenants, like the other reviewers I as a landlord have been owed money by them for rent that they have not passed on to me without having to take legal action. Now they are not returning the deposit to my tenant. This is not the first time this has happened. Andrew Whitehead is never available to talk to. If you want to avoid the worry and hassle that they cause I wou...
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What agent could do to change your mind?
Pay money owed.
Was this helpful? Yes
Aug 15,2015
Minithumbup
By:
Aug 15,2015
0 people found
this helpful
Dear sirs I have been reading these reviews but I have been using the flat agency in southamptonto let my properties on a tenant find basis for around 10 years. They have always been very professional and efficient finding me good tenants and I have never had issue so it has funds being transferred. It is good to see a company that has retained the same staff for many years. I would always recommend them to my family and friends...
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Comment on agent fees
This agents fees are very comparable and good value
Was this helpful? Yes
Aug 04,2015
Minithumbdown
By:
Aug 04,2015
1 people found
this helpful
Beware this agency. I am a landlord with a property rented and managed by the flat agency. The tenant pays the rent on time, but the flat agency don't pass the money on. Emails are ignored and I make daily phone calls to the office but get fobbed off with excuses. I'm fact I've left dozens of messages asking for them them to contact me and no one's ever had the courtesy to do so. At this stage I'm owed three months rent, Andy won't speak to me and there is no sign that they intend to pay me my m...
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Was this helpful? Yes
Aug 04,2015
Minithumbdown
By:
Aug 04,2015
2 people found
this helpful
The flat agency every month without fail have been late paying our rent to us. When I challenged Luan initially about this she advised me that the tenant that had been paying the monies late, not true. The tenant without our knowledge had paid six months rent in advance. We found this out via the tenant. Luan has advised me that they kept all the monies (£6000) for breakages and maintence!! No apology that she initially lied to me. Andy appears to be the only person who is able to iss...
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What agent could do to change your mind?
Not lied, been honest, returned my calls.
Was this helpful? Yes
By: Andy
Aug 15, 2015
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Dear frustrated landlady I believe that all your issues have been fully resolved and everything is now up to date and there are no ongoing issues ???if this is not the case then please get in contact Kind regards....
Jun 09,2015
Minithumbdown
By:
Jun 09,2015
2 people found
this helpful
This is a warning to existing or future Landlords and tenants. I am owed two months rent from The Flat Agency, Southampton. I am unable to speak with Andy, the director, nor Luan. I have left numerous messages, emails for them, however, they have not responded to either. I have also left messages with their staff, who always claim "they are not in the office". I am now instituting legal proceedings to recover my rent. There are also reviews on this site which other landlords hav...
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Was this helpful? Yes
Jun 01,2015
Minithumbdown
By:
Jun 01,2015
3 people found
this helpful
i let my apartment with the flat agency for a term of 12 months with the flat agency, the first 2 payments they paid into my account then it went downhill from then. after the 12 month term was up and constant phone calls and emails and threatning to take them to court, they paid another 3 months of rent making a total of 5 months rent paid out of a total of 12 months. i have been in touch with the tenant and he assures me he had paid them every penny of the rent wich i totaly believe him. they ...
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Was this helpful? Yes
By: PeeBee
Jul 25, 2015
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'Vix' - as you were named by the customer, I appreciate your wish to respond however the customer was complaining primarily about your company and not you personally. I have to say that in my opinion you have done little or nothing to address this customer's issues - which this review is about - and therefore have potentially made the situation worse for them and others reading this. Apologies for being blunt, but your response was ill thought-out, badly worded and unnecessary. It....
Mar 16,2015
Minithumbdown
By:
Mar 16,2015
3 people found
this helpful
Had used this agency for my Southampton flat since 2009. About 2 years ago, rental payments made, by the tenant to the agency, required emails and phone calls to The Flat Agency, in order for them to be passed onto me. This situation then worsened such that, by late 2014, a total of 11 months rent paid by the tennant, had accumulated and was owed to me. Some monies owed were paid, but a Lawyer has been consulted for the balance which I have been unable to retrieve despite numerous phone calls, e...
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Was this helpful? Yes
Feb 18,2015
Minithumbdown
By:
Feb 18,2015
3 people found
this helpful
As an agency and finding tenants they are pretty good. They have found me 4 separate tenants and dealt with any major issues reasonably well through their separate maintenance company. Apart from carrying out work that was a) not told was an issue and b) without asking me, subsequently resolved. Where they let down is the contact the provide and payment for rent. I am currently 3 months behind in rent owed by them, November, December and January. When they have paid me they have paid the ren...
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What agent could do to change your mind?
As an upfront cost the fees are ok, however I am paying for a managed service and I am not receiving a managed service or being paid on time.
Comment on agent fees
As an upfront cost the fees are ok, however I am paying for a managed service and I am not receiving a managed service or being paid on time.
Was this helpful? Yes
Feb 11,2013
Minithumbup
By:
Feb 11,2013
0 people found
this helpful
Excellent service provided by both Mike and Annette. Mike kept us informed and updated while viewings were taking place, and most importantly found us good buyer very promptly, he is very knowledgable and highly professional. Annette was fantastic post offer stage, keeping a close eye on everything, I truly believe without her things would not of happened within the tight timescales we required. Thank you!...
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Was this helpful? Yes
Nov 22,2012
Minithumbup
By:
Nov 22,2012
0 people found
this helpful
We were thoroughly impressed with the Flat Agency. We contacted several agents through Rightmove when looking for a property, and The Flat Agency were one of the few that replied promptly to my message, and we\'re flexible with viewing times. When we put in an offer we received a response within an hour that the seller had accepted. Throughout the purchase process Annette actively kept us informed of developments and any actions we needed to take. Towards the end of the process we encountered ...
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Was this helpful? Yes
Nov 02,2012
Minithumbup
By:
Nov 02,2012
1 people found
this helpful
I found the services provided by Annette the sales progressor excellent. She ensured everyone was kept in the loop and proactively chased outstanding matters from all sides. This made purchasing my house a much less stressful experience than I have previously had when buying. I was particularly impressed at her professionalism, approachability and willingness to go the extra mile to ensure a smooth transfer. Thank you, your input was invaluable and very much appreciated....
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Was this helpful? Yes
Apr 13,2012
Minithumbdown
By:
Apr 13,2012
3 people found
this helpful
Worst letting experience I have ever encountered. The flat was not cleaned and finished when I moved in . Outstanding maintainance jobs that were promised and errors in the letting documents since I moved in still not done despite my multiple requests. I have been ignored, harrassed and blatantly lied to many times when dealing with them on email, on phone and even in person. They also charged the highest fee I have ever seen on inventory exit and also others. The fees seem to go to hiring...
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Was this helpful? Yes
Dec 31,2011
Minithumbup
By:
Dec 31,2011
0 people found
this helpful
Cheapest fee paid and would highly recommended them. refs was quickly passed and move in dates was sorted asap no back and forward chasing confirming when to move in as our previuos agent charged several different fees even when we moved out and confirmed move in date 2 days before our previuos contract run out. The flat agency is a great ageny and honest. agency arent honest but they got my trust back. Thanks to all the efforts...
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Was this helpful? Yes
Apr 26,2010
Minithumbdown
By:
Apr 26,2010
2 people found
this helpful
They took my deposit and then told me a week later the property was taken by someone else. They are not professional and I will never do business with them again. They will screw anyone over for themselves....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 60% accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 11 1 5 1 0 2 0 0 1
Annette Morrell - upload your photo Annette Morrell
2 reviews

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Michael Hookway - upload your photo Michael Hookway
2 reviews

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Andy Whitehead - upload your photo Andy Whitehead
13 reviews

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Vix Roath - upload your photo Vix Roath
2 reviews

About Vix No description set View full profile
Luan  - upload your photo Luan
8 reviews

About Luan No description set View full profile

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