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The Bristol Residential Letting Co

222 North Street Southville, Bristol
North Somerset
BS3 1JD

01173708818
Website not available

Properties for Sale
Properties to Rent

“Honest, trustworthy and professional...”

Sep 28,2018
Minithumbup
By: 'Tony K'
Sep 28,2018
0 people found
this helpful
Since entrusting my properties to BRL after a disastrous and costly experience with my previous letting agent, I have been very impressed in all my dealings with them. Ed was very understanding and empathetic to my situation and like Don and the rest of the ...
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Comment on agent fees
Wey fair and reasonable fees for a five star service
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“Wonderful to work with...”

Sep 25,2018
Minithumbup
By: 'Joanne'
Sep 25,2018
0 people found
this helpful
I have had The Bristol Residential Letting Co manage my rental properties for years. They are simply wonderful, extremely helpful, knowledgable, reliable, efficient, ahead of their game... the list goes on. I would not be where I am with my property portfolio without them. The ...
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Comment on agent fees
Good
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“The best Bristol letting agent for Landlords...”

Sep 18,2018
Minithumbup
By: 'HCJ'
Sep 18,2018
0 people found
this helpful
Incredible managed service. We purchased a new flat, we aren't local and Bristol Residential made everything so easy, they sorted everything. Would recommend without hesitation. Amazing service....
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“The go-to guys for lettings in Bristol...”

Jun 20,2018
Minithumbup
By: 'BH1987'
Jun 20,2018
0 people found
this helpful
I've used most of Bristol's letting agencies in the past - either as a tenant myself or as a landlord - and have found Bristol Res to be a league ahead of the other options. They operate with a genuine understanding of your ...
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Comment on agent fees
Matched fees for one of their competitors, which has proved to be great value for money - same fee for a better service.
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“Exceptional service from a friendly team...”

Jun 13,2018
Minithumbup
By: 'Nick'
Jun 13,2018
0 people found
this helpful
We're very happy with the support from Don, Joshua, and all at The Bristol Residential Letting Co. Southville office. Tenants were found quickly, payment and paperwork is managed well, and the team's knowledge of the local area was very helpful in choosing a ...
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Comment on agent fees
Very reasonable fees for the level of service offered.
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“Bristol Residential Letting Review...”

Jun 08,2018
Minithumbup
By: 'Paul Mason'
Jun 08,2018
0 people found
this helpful
Speaking as a Landlord with one property to let, I would definitely recommend Bristol Residential Letting. The guidance and advice provided by Don and the staff in the Southville branch has not only been invaluable in helping me to understand the requirements of letting a ...
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Comment on agent fees
Very Good
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“Avoid if you can...”

Apr 30,2018
Minithumbdown
By: 'Ex tenant'
Apr 30,2018
1 people found
this helpful
Avoid renting a property that has this company as the agent if you possibly can. We were only at the property for six months and had issues with damp and stinking drains. There was an attempt to resolve the damp issue with a 'cheap and ...
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Comment on agent fees
Disgracefully expensive for zero service.
Was this helpful? Yes
By: Don McKeever - Lettings Director
May 29, 2018
View all comments (1)
I am sorry that you have felt the need to post a negative review in this instance and were not happy with the overall service provided by The Bristol Residential Letting Co during your time at the property. The damp issue which was raised by yourself while living at the property was resolved within a short time of being raised with us and there have been no issues since. The works completed were as recommended by an experienced contractor and not a budget or temporary solution. Regarding t ...

“my experience with the co....”

Mar 23,2018
Minithumbup
picture is hidden
By: 'Alison Tuscany'
Mar 23,2018
0 people found
this helpful
I changed a little less than a year ago to The Bristol Residential Letting Co. from another company. This because I was unsatisfied with the way that co. managed my property in Bristol. Thanks to the BRLC the changeover was handled well by them. Since ...
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Comment on agent fees
Fair enough. I live abroad so am completely reliant on their management.
Was this helpful? Yes
Mar 14,2018
Minithumbdown
By: 'B'
Mar 14,2018
3 people found
this helpful
Avoid this branch/ James boyack like the plague. Disgusting customer service. Never been so let down by an agency. Lies continually about various aspects of the handover and maintenance. Only responded to emails or calls when it was he that needed something. Will go out ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Don McKeever
May 23, 2018
View all comments (1)
Dear 'B', I am sorry that you have felt the need to post a negative review about our business and more specifically James Boyack. You have not provided any indication of who you are, or indeed the property you occupy/occupied. We have a complaints procedure that allows a tenant to escalate to management and director level in our business. Unfortunately you have chosen not to do this and so offered us little opportunity to investigate your complaint. I would however state that James Boyack is a ...
Jan 31,2018
Minithumbup
By: 'Ben'
Jan 31,2018
0 people found
this helpful
I've worked with the team at The Bristol Residential Letting Company for about 3 years. They provide an absolutely brilliant service. They always deliver on their promises and always go the extra mile. The are professional and excellent to deal with. I would highly recommend ...
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Dec 11,2017
Minithumbup
By: 'Mike'
Dec 11,2017
0 people found
this helpful
It is seldom nowadays that you get to work with such a professional organisation. I have had the pleasure of working with members of staff from both the Southville and Clifton office. I could not praise their knowledge, flexibility and helpfulness more highly. They were ...
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 14,2017
Minithumbdown
By: 'annoyed ex tenant'
Nov 14,2017
1 people found
this helpful
If I could give them a 0 i would- they do anything to take your deposit, bad service, they would chase for rent before it was even due, move things around when coming for viewings- unethical, horrible humans...
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By: Don McKeever
May 23, 2018
View all comments (1)
I am sorry that you have felt the need to post such a scathing review of our business. I have not received a complaint of any sort from a tenant in relation to issues you mention. I would therefore assume you have not felt the need to raise a complaint. I feel you are being grossly negative and unfair on the superb service our business offers to both landlords and tenants. Should you have had an issue with our assessment of deposit deductions due, you are offered the opportunity to dispute throu ...
Feb 22,2017
Minithumbdown
By: 'd38'
Feb 22,2017
3 people found
this helpful
Under no circumstances should you rent from this firm. They are a cowboy outfit that simply exploit and neglect tenants. Be under no illusions - they are not there to provide you with a service. They are there to represent and manage the property on ...
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Comment on agent fees
Extremely bad.
Was this helpful? Yes
By: Don McKeever
Feb 22, 2017
View all comments (1)
Dear Sir/Madam, It is unfortunate that you have felt the need to comment on our service. I cannot identify who you are by your 'd38' profile name. I can assure you that we carry out every check out as per TDS guidelines. We are all professionally trained and the business is affiliated with ARLA& TPO. It would be in everyones interests for the property to be returned how it was found at the commencement of the tenancy with exception for fair wear and tear. We would be delighted to release f ...
Jan 13,2017
Minithumbup
By: 'Louise P'
Jan 13,2017
1 people found
this helpful
I had rented a 3 bed house from BRL and had six month periodic checks all through the 3 years I was there, after every visit they emailed me to say they were happy with the property and for me to extend my tenacy.....which I did, ...
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Comment on agent fees
bad
Was this helpful? Yes
By: Don McKeever
Jan 23, 2017
View all comments (1)
Dear Louise, I am sorry that you have taken this view of the management and assessment of deposit deductions following your checking out of the property. During our check out inspection, we found the property to be below the standard we would expect. The landlord was certainly in agreement with our assessment when he visited. There were multiple issues raised which have been detailed in your check out report along with photos. Where we could not form our own professional opinion, we sought prof ...
Dec 09,2016
Minithumbup
By: 'Ben'
Dec 09,2016
0 people found
this helpful
I have been with The Bristol Residential Letting Co for over 3 years and have found them very friendly and helpful. They give an excellent service and I would highly recommend them to anyone looking for property management....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 31,2014
Minithumbup
By: 'Tina'
Oct 31,2014
0 people found
this helpful
We came to TBRL about two years ago, after experiencing horrible service from an other local letting agent(part of a national chain), we live abroad and had to fly back to the UK to sort things out. Don and his colleagues were extremely helpful ...
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Was this helpful? Yes
Aug 18,2014
Minithumbup
By: 'Mrs C Parker'
Aug 18,2014
0 people found
this helpful
We have much experience of dealing with Letting Agents both as landlords and tenants. This branch is by far the best Letting Agent we have ever worked with. Both ourselves and our tenants are getting a very good service. When they say they will do ...
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Was this helpful? Yes
May 05,2014
Minithumbup
By: 'Cleary\'s - Cornwall'
May 05,2014
0 people found
this helpful
We can thoroughly recommend the services of North Street Branch. They have successfully found 2 successive tenants for us. All the staff were very helpful, knowledgeable and offered relevant advise and guidance throughout our letting experience. We were particularly impressed with their regular updates and communication ...
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Was this helpful? Yes
Mar 27,2014
Minithumbup
By: 'MM, Bristol'
Mar 27,2014
0 people found
this helpful
Bristol Residential acted for me in the capacity of finding tenants which they managed professionally, keeping me informed of the process and progress. They also provided details of a suitable contact to undertake some minor maintenance work and followed up on completion of the works. ...
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Was this helpful? Yes
Dec 16,2013
Minithumbup
By: 'Mrs Howkins'
Dec 16,2013
0 people found
this helpful
I felt every member of staff I spoke with were very professional and pleasant. The service was very efficient. I had good advice about the flat I was letting, I was kept well informed and it was let extremely quickly. I would recommend this company ...
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Jul 29,2013
Minithumbup
By: 'David'
Jul 29,2013
0 people found
this helpful
They were very helpful and patient with a slightly complicated process, and met my expectations in all ways with their service...
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Jul 05,2013
Minithumbup
By: 'Mr Lippiatt'
Jul 05,2013
0 people found
this helpful
I have just used BRL for the second time in the last 3 months. I used their let only service initially but have since used the inventory and check out service too. I used to do my own lettings and I\'m glad to have found ...
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Was this helpful? Yes
Jun 21,2013
Minithumbup
By: 'GR60'
Jun 21,2013
0 people found
this helpful
The Bristol Res. Let team offered clear, impartial advise on my options when considering the let of my property as well as the processes I would have to go through. The team as a whole feels very personal, one of the reasons why I chose ...
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May 21,2013
Minithumbup
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By: 'Chris Sweet'
May 21,2013
0 people found
this helpful
Dear Ed, rather belatedly, I wanted to say how pleased Jill and I are with the service we received from Don and his team at Bristol South. The telephone discussion we had with you was very helpful, and the speed with which you all swung ...
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Apr 30,2013
Minithumbup
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By: 'Warren'
Apr 30,2013
0 people found
this helpful
I have been using Ed Osborn at Bristol Res Lets since they started up in Clifton many years ago. An introduction was made by Ed and they have delivered successfully many times on a flat in Clifton usually within days of the instructions. I was ...
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Was this helpful? Yes
Dec 18,2012
Minithumbup
By: 'Maxine'
Dec 18,2012
0 people found
this helpful
Absolutely great service from the moment I made an enquiry. This Lettings agency is professional, friendly and extremely efficient. They deal in more upmarket properties. We dealt with the Southville Branch this time and the Clifton Branch the time before finding them both equally as ...
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Was this helpful? Yes
Dec 16,2012
Minithumbup
By: 'Tony W'
Dec 16,2012
0 people found
this helpful
We have been very impressed with Bristol Residential Letting\'s professionalism and efficiency both in terms of letting our flat (both times the property was let within five days) and with vetting potential tenants. We also had a glowing report back from our last tenant ...
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Was this helpful? Yes
Dec 14,2012
Minithumbup
By: 'Fox Closer'
Dec 14,2012
0 people found
this helpful
I write as an accidental landlady - I moved in with partner 3 1/2 years ago and do not want to sell my flat while the prices are so low. The first agents I used were dreadful. Rent money though paid was not handed over for months ...
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Was this helpful? Yes
Dec 10,2012
Minithumbup
By: 'Michael Andrew'
Dec 10,2012
0 people found
this helpful
We were immediately made to feel that everything would be looked after by the agent in a very positive way.Nothing was too much trouble.All questions were answered promptly.They listened to what we wanted..The whole branch seemed to work as a team....
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Areas covered
  • BS1
  • BS2
  • BS3
  • BS4
  • BS5
  • BS13
  • BS14
  • BS41
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
71% customers were satisfied with fees 76% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
23 0 2 4 0 0 0 0 0 0

Fees

No fees set.

Complaints Procedure

Clifton Office Complaints Procedure

The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.

1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.

2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.

3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail ed@bristolreslet.com who will ensure the grievance is investigated by a Director not directly involved with the grievance.

4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk


Last updated at 1:00 AM 01/01/1970 by
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