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    Joshua Box
  • Emilie Mutter
    Emilie Mutter
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    Alana Hindle
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    Don McKeever
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    Matt Donaldson
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    Ed Osborn
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    Andy Peters
No description available.
The Bristol Residential Letting Co

222 North Street Southville, Bristol
North Somerset
BS3 1JD

01173708818

Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
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We came to TBRL about two years ago, after experiencing horrible service from an other local letting agent(part of a national chain), we live abroad and had to fly back to the UK to sort things out. Don and his colleagues were extremely helpful when we first walked into their office, he really listened to our needs and the transfer was very smooth. We would not heisitate to recommend them for all landlords in Bristol area, as a result, if we ever have plan to invest in more rental properties i...
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Aug 18,2014
Minithumbup
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Aug 18,2014
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We have much experience of dealing with Letting Agents both as landlords and tenants. This branch is by far the best Letting Agent we have ever worked with. Both ourselves and our tenants are getting a very good service. When they say they will do something, they actually do. They react quickly to events and follow up. They are good on the phone. We would definitely use them for another property if we had one....
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May 05,2014
Minithumbup
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May 05,2014
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We can thoroughly recommend the services of North Street Branch. They have successfully found 2 successive tenants for us. All the staff were very helpful, knowledgeable and offered relevant advise and guidance throughout our letting experience. We were particularly impressed with their regular updates and communication generally. This was so appreciated as we live in Cornwall and found their regular communication very reassuring. We would definitely recommend and plan to use them for future let...
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Mar 27,2014
Minithumbup
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Mar 27,2014
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Bristol Residential acted for me in the capacity of finding tenants which they managed professionally, keeping me informed of the process and progress. They also provided details of a suitable contact to undertake some minor maintenance work and followed up on completion of the works. When suitable tenants were identified, they ensured all the necessary checks were fully completed and responded promptly to any questions I had. I was very satisfied with the standard of service I received ...
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Dec 16,2013
Minithumbup
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Dec 16,2013
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I felt every member of staff I spoke with were very professional and pleasant. The service was very efficient. I had good advice about the flat I was letting, I was kept well informed and it was let extremely quickly. I would recommend this company and will use them again....
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Jul 29,2013
Minithumbup
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Jul 29,2013
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They were very helpful and patient with a slightly complicated process, and met my expectations in all ways with their service...
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Jul 05,2013
Minithumbup
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Jul 05,2013
0 people found
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I have just used BRL for the second time in the last 3 months. I used their let only service initially but have since used the inventory and check out service too. I used to do my own lettings and I\'m glad to have found a professional team to take the stress away. Highly recommended....
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Jun 21,2013
Minithumbup
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Jun 21,2013
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The Bristol Res. Let team offered clear, impartial advise on my options when considering the let of my property as well as the processes I would have to go through. The team as a whole feels very personal, one of the reasons why I chose them over another agency. Don in particular, seemed very passionate about his role, something that from a sales perspective is always reassuring. Costs were much higher than I would\'ve liked for bringing my apartment up to spec for renting through an agency (ele...
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May 21,2013
Minithumbup
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May 21,2013
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Dear Ed, rather belatedly, I wanted to say how pleased Jill and I are with the service we received from Don and his team at Bristol South. The telephone discussion we had with you was very helpful, and the speed with which you all swung into action left us running to catch up! Don visited us at the flat, four people were shown over a couple of days later, and it was let that same day. We have met our new tenant a couple of times, and he is excellent. This is just the standard of service we h...
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Apr 30,2013
Minithumbup
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Apr 30,2013
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I have been using Ed Osborn at Bristol Res Lets since they started up in Clifton many years ago. An introduction was made by Ed and they have delivered successfully many times on a flat in Clifton usually within days of the instructions. I was please so see them expand into South Bristol in recent years and have just used Ed again to let a house in an area not previously covered once more within a good time scale. I would be pleased to recommend Bristol Res Lets to other landlords as a professio...
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Dec 18,2012
Minithumbup
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Dec 18,2012
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Absolutely great service from the moment I made an enquiry. This Lettings agency is professional, friendly and extremely efficient. They deal in more upmarket properties. We dealt with the Southville Branch this time and the Clifton Branch the time before finding them both equally as good . We are professional people who cannot afford to waste time and were dealt with extremely efficiently on both occasions. Many thanks to Don and his colleagues and thanks for helping us acquire our lovely ...
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Dec 16,2012
Minithumbup
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Dec 16,2012
0 people found
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We have been very impressed with Bristol Residential Letting\'s professionalism and efficiency both in terms of letting our flat (both times the property was let within five days) and with vetting potential tenants. We also had a glowing report back from our last tenant outlining how professional he thought BRL were....
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Dec 14,2012
Minithumbup
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Dec 14,2012
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I write as an accidental landlady - I moved in with partner 3 1/2 years ago and do not want to sell my flat while the prices are so low. The first agents I used were dreadful. Rent money though paid was not handed over for months at a time, and my anxieties were ignored. Bristol Residential Letting Co was recommended to me by the agents of the freeholders as being one of the best they dealt with. It was the best advice ever. The help and service I continue to get from Bris Res is excellent...
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Dec 10,2012
Minithumbup
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Dec 10,2012
0 people found
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We were immediately made to feel that everything would be looked after by the agent in a very positive way.Nothing was too much trouble.All questions were answered promptly.They listened to what we wanted..The whole branch seemed to work as a team.They found tenants very quickly....
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Areas covered
  • BS1
  • BS2
  • BS3
  • BS4
  • BS5
  • BS13
  • BS14
  • BS41
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 0 1 0 0 0 0 0 0 0
Joshua Box - no image available Joshua Box
Senior Lettings Negotiator
0 reviews

About Joshua No description set View full profile
Emilie Mutter Emilie Mutter
Administrator
0 reviews

About Emilie No description set View full profile
Alana Hindle Alana Hindle
Property Manager
1 reviews

About Alana No description set View full profile
Don McKeever Don McKeever
Branch Manager
11 reviews

About Don   View full profile
Matt Donaldson Matt Donaldson
Letting Negotiator
5 reviews

About Matt No description set View full profile
Ed Osborn - upload your photo Ed Osborn
2 reviews

About Ed No description set View full profile
Andy Peters - upload your photo Andy Peters
1 reviews

About Andy No description set View full profile

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Complaints Procedure

Clifton Office Complaints Procedure

The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.

1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.

2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.

3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail ed@bristolreslet.com who will ensure the grievance is investigated by a Director not directly involved with the grievance.

4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk


Last updated at 1:00 AM 01/01/1970 by

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