• Paolo Pastori
    Paolo Pastori
  • Melissa Emmerich
    Melissa Emmerich
  • Danny Dean
    Danny Dean
  • Sophie Briggs
    Sophie Briggs
  • Rachel Heath
    Rachel Heath
  • Tracey Ley
    Tracey Ley
  • Amy Sheppard
    Amy Sheppard
  • Ed Osborn
    Ed Osborn
  • Deborah Hadley
    Deborah Hadley
  • Emma Osborn
    Emma Osborn
  • Gavin  Martin
    Gavin Martin
  • upload your photo
    Hugo Frewin
  • claim your profile
    Caroline Hannawin
  • claim your profile
    Lara Bradley
No description available.
The Bristol Residential Letting Co

19 Clifton Down Shopping CentreWhiteladies Road Clifton, Bristol
North Somerset
BS8 2NN

0117 973 5237

Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
I met Lara last August when I went to the Br. Res. letting Co's offices as I wanted to rent my apartment. Lara was very professional and she gave me all the information I needed and within a few days she managed to find a suitable tenant for the apartment. Ever since she has managed the contract perfectly and she has responded to all my requests promptly....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Caroline has looked after the letting and management of my flats for many years and as a landlord I couldn't be happier. She is totally professional, knowledgable and always pro active with help when required. She's also extremely nice to deal with. I don't have to worry about issues when they arise knowing they'll be dealt with quickly and efficiently. In short knowing everything's in good hands continues to make my life as a landlord as easy and stress free as possible....
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Was this helpful? Yes
Mar 09,2016
Minithumbdown
By:
Mar 09,2016
0 people found
this helpful
This company took over the letting of a house we rented from another company. Since they took over it has been nothing short of a disaster. They have not actioned any maintenance issues and now have the cheek of attempting to take from our deposit. Renters BEWARE - this company put £s above quality...
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What agent could do to change your mind?
Excessive
Comment on agent fees
Excessive
Was this helpful? Yes
Feb 19,2015
Minithumbup
By:
Feb 19,2015
0 people found
this helpful
From viewing the flat to handing in my notice (relocating, not a problem with the flat!), the Bristol Residential Letting Agency has proven to be professional, efficient and friendly throughout. I have dealt with Amy throughout who has been lovely, and I can't recommend them enough....
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Was this helpful? Yes
Jan 17,2015
Minithumbup
By:
Jan 17,2015
0 people found
this helpful
This company have a high level of commitment and professionalism to support us as landladies. They made the managing of the whole renting process a seamless experience for us; we were consulted on all issues and problems and then these were sorted/solved. We do not now live in the area so the support we got was so helpful and removed any of the stress factors. We have now sold the property so sadly will not be working with them in the future....
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Was this helpful? Yes
Nov 20,2014
Minithumbup
By:
Nov 20,2014
0 people found
this helpful
Staff member 1: Amy Sheppard Amy Sheppard is responsible for the daily administration and management on our behalf in all dealings with the tenant in our flat. In addition, she oversees and advises us efficiently and promptly of any and all necessary maintenance work or other details that she considers require our attention, as we are landlords living overseas, and we are always fully consulted when necessary. We have always been impressed by her skills in any task, by her judgement, and her ...
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Was this helpful? Yes
Sep 29,2014
Minithumbup
By:
Sep 29,2014
0 people found
this helpful
Excellent service: Sophie and Amy always professional and friendly. Never had any problems. Paperwork for renewal and arrangements always on time....
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Apr 10,2014
Minithumbup
By:
Apr 10,2014
0 people found
this helpful
I have used Bristol Residential as a landlord for six years now and have found Ed and his team to be really on the ball. They always handle the inevitable issues that crop up with tenants highly professionally and provide good advice. I strongly recommend them....
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Was this helpful? Yes
Mar 11,2014
Minithumbup
By:
Mar 11,2014
0 people found
this helpful
Deborah was extremely helpful in the process of finding the two rental properties that we have as a family and went above and beyond our expectations. Both properties rented out very quickly - the negotiators do a great job -- and the management service takes away the need to liaise with tenants and find tradesmen should something need doing. Very happy....
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Was this helpful? Yes
Feb 25,2014
Minithumbup
By:
Feb 25,2014
0 people found
this helpful
We found Danny to be very knowledgeable and helpful in pointing out what we needed to do in order to let a property. Hugo was very efficient in organising the electricity and gas inspections and also the EPC. We needed to do everything to a very tight timescale and both Danny and Hugo helped to make this all happen in the time we had. They were both available to advise either by phone on in person and the other staff in the office in Clifton were also helpful and friendly. All in a...
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Jan 30,2014
Minithumbup
By:
Jan 30,2014
0 people found
this helpful
Bristol Residential Lettings were friendly, professional and helpful at every stage of letting our property. They were prompt in handling any issue we had and found tenants quickly and to our complete satisfaction. I would recommend this company as a landlord....
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Dec 10,2013
Minithumbdown
By:
Dec 10,2013
5 people found
this helpful
TENANTS FROM ABROAD PAY ATTENTION!! These guys demand an outrageous amount of 6 months in advance (plus deposit and fees) for letting a property to anyone moves into the UK for the first time, even if the tenant has already got a job with steady payroll! If coming from abroad, you had better keep away!!...
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Was this helpful? Yes
By: Kykyshka Malavanka
Apr 21, 2015
View all comments (3)
I have to agree with Dr Panos Kloukinas. Response provided by the agency is misleading, as option to pay 6 months in advance has been given to us by the agency representative within a matter of hours after a viewing. Hence no credit check took a place. This situation does make you feel undermined and disrespectful as your suitability and financial stability decided by agent's personal judgment. Unfortunately we would not recommend services.....
Oct 11,2013
Minithumbup
By:
Oct 11,2013
1 people found
this helpful
Dear Ed and all the team at BRL, I have used your company several times over the last few years and the service has alaways been exceptional. BRL have always managed to rent out my property in record time to high quality tenants and I have never had a single problem. I thoroughly recommend BRL - I won\'t be using anyone else!...
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Was this helpful? Yes
Aug 22,2013
Minithumbup
By:
Aug 22,2013
1 people found
this helpful
I have been so pleased with the service I have received. From the initial meeting to viewing to finding a tenant. The process has been smooth and everyone I have dealt with friendly and supportive....
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Was this helpful? Yes
May 29,2013
Minithumbup
By:
May 29,2013
1 people found
this helpful
I am Receiver of a number of flats and I used Bristol Residential Lettings on three of them. I found that they quickly found tenants for all three at the rents they suggested and have subsequently managed them effectively and efficiently, dealing with any issues arising and keeping me informed. All in all a very good, open and honest service and I\'d recommend....
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Was this helpful? Yes
Apr 08,2013
Minithumbup
By:
Apr 08,2013
1 people found
this helpful
I found the service offered by the Bristol Residential Letting Company second to none, and they were exceptionally helpful froim start to finish. Specifically, the Lettings Negotiator was absolutely incredible at every stage of the process. She was helpful, insightful and literally went above and beyond to assist. Not only was she attentive to my needs, but she was also exceptionally professional and incredibly knowledgeable about the area which was valuable owing to my relocation to a new area....
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Was this helpful? Yes
Mar 21,2013
Minithumbup
By:
Mar 21,2013
1 people found
this helpful
The Bristol Residential Letting Co have managed my property for about 5 years, and I have always found them to be well organised, efficient and thorough....
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Was this helpful? Yes
Mar 03,2013
Minithumbup
By:
Mar 03,2013
1 people found
this helpful
We are landlords living abroad, and having let out our flat for 2 decades through another letting agency, we are so pleased that we made the change about 5 years ago to the Bristol Residential Letting Company. For several years now we have ourselves used our Bristol flat as a base in the summer months, and this has meant that the service we receive from the Bristol Residential Letting Company has been one of short term lets of 6 to 9 months, which must inevitably put an extra burden on them. S...
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Was this helpful? Yes
Feb 11,2013
Minithumbup
By:
Feb 11,2013
0 people found
this helpful
I have so far used three different agents to manage my property in Bristol mainly because the first sold his business to the second from whom I had horrendous servce. Ed Osborne and his team stand out as by far the most professional team I have experienced. I live overseas and rely tremendously on the team in UK to keep me advised and respond to tenants problems. I simply cannot fault them. They are professional, quick to react to tenants problems and quick to keep me informed. I like my tena...
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Was this helpful? Yes
Feb 08,2013
Minithumbup
By:
Feb 08,2013
0 people found
this helpful
I have used Bristol Res Lets since I purchased a number of flats for let in 2006 I have never had an issue with them in all these years. I have found the individuals I have dealt with always thoroughly professional and effective in executing their duties. I would happily recommend the team to you as a first class service....
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Was this helpful? Yes
Feb 08,2013
Minithumbup
By:
Feb 08,2013
0 people found
this helpful
Before letting the property I had emailed several letting agents and felt that this company really new their business. I contacted Deborah Hadley who came out, viewed the house and was very professional and had all the information I needed to hand. I signed up with them immediately and they found tenants very quickly and achieved a rental in excess of those I had been quoted by other letting agents. Any queries I have had have received quick responses and I would definitely recommend them to pro...
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Was this helpful? Yes
Feb 06,2013
Minithumbup
By:
Feb 06,2013
0 people found
this helpful
We have been landlords for 13 years and for the last 3 years have been letting our harbourside apartment with BRL . We have found the service to be reliable & efficient - rent is always paid to us without any delay, regular inspections of the property are carried out and the results reported to us by email, staff are very pleasant to deal with and prompt with any email enquiries that we make to them. All of this is very important to us as we live overseas so can not be hands on landlords. ...
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Was this helpful? Yes
Feb 05,2013
Minithumbup
By:
Feb 05,2013
0 people found
this helpful
We have been with BRL for just over a year and they are providing us with an excellent service. We previously spent 8 years with another agent and only wish we had found BRL sooner. In the first few months we had a number of issues with our flat (leaks etc) that were outside of our control (and theirs) but we found Melissa and Rachel were very proactive in addressing them and keeping us in the loop, chasing insurance claims etc. They have been very efficient in finding new tenants when needed, a...
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Was this helpful? Yes
Feb 01,2013
Minithumbup
By:
Feb 01,2013
0 people found
this helpful
When choosing a letting agent I visited 8 local agents and checked out their websites. Two agents stood out as being professional and enthusiastic agents, with Bristol Residential being the most friendly. This was supported by personal recommendations. They have manage two flats for me for the last two years. The tenants have been very happy. Although there have been two changes of tenants there have been no "voids" and the changeovers have been seamless. I only know I have these flats...
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Was this helpful? Yes
Jan 31,2013
Minithumbup
By:
Jan 31,2013
0 people found
this helpful
Bristol Residential Properties have been looking after my property for the past 4 years. I spent a portion of the year living abroad and it gives a great deal of confidence knowing that they are acting in my best interest when I am not in the country....
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Was this helpful? Yes
Jan 31,2013
Minithumbup
By:
Jan 31,2013
0 people found
this helpful
I was a complete novice as a Landlady having just purchased my first property to let so I met several Agents but chose The Bristol Letting Company because I felt comfortable with them and confident that they could let my property as well as manage it for me. They promptly found me a tenant, carrying out all security checks and were really helpful when I had to arrange delivery of white goods which they handled too. When the tenancy expired they quickly found a new tenant, ensuring my proper...
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Was this helpful? Yes
Jan 31,2013
Minithumbup
By:
Jan 31,2013
0 people found
this helpful
I find this agency to be reliable, and quick to respond to my needs. I am a foreign landlady and not too knowledgeable about letting procedures in England so I appreciate the fact that the staff member that I deal with is quite patient with me and answers my queries in a timely manner. I feel that our property is in good hands and I do not need to worry about it. They do a good job with rent collection, sending me regular and prompt statements and ironing out problems like property mai...
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Was this helpful? Yes
Jan 30,2013
Minithumbup
By:
Jan 30,2013
0 people found
this helpful
I have been extremely happy with the service I have had from Bristol Residential, they seem to keep both landlord and tenants happy!...
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Was this helpful? Yes
Jan 09,2013
Minithumbup
By:
Jan 09,2013
0 people found
this helpful
By far the best letting agency I have used in the Whiteladies & Bristol area - and I have used most! The folks there were quick to sort any queries, and above all very reasonable - which is all too rare in their industry. Excellent value for money for the best service you can get in the area. Highly recommended to anyone looking around!...
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Was this helpful? Yes
Jan 06,2013
Minithumbup
By:
Jan 06,2013
0 people found
this helpful
As landlords, we have been using The Bristol Residential Letting Company for the past seven years and have been very happy with the levels of service and information that we have always received from them. Tenants have been found quickly and we have never had any issues with the company or any of our tenants....
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Was this helpful? Yes
Areas covered
  • BS1
  • BS
  • BS2
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £133,000
  • Max: £133,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
24 0 4 3 0 0 0 0 0 1
Paolo Pastori Paolo Pastori
Letting Negotiator
0 reviews

About Paolo No description set View full profile
Melissa Emmerich Melissa Emmerich
Senior Property Manager
3 reviews

About Melissa No description set View full profile
Danny Dean Danny Dean
Senior Negotiator
1 reviews

About Danny Initial content View full profile
Sophie Briggs Sophie Briggs
Letting Negotiator
2 reviews

About Sophie No description set View full profile
Rachel Heath Rachel Heath
Senior Property Manager
3 reviews

About Rachel No description set View full profile
Tracey Ley Tracey Ley
Letting Negotiator
1 reviews

About Tracey No description set View full profile
Amy Sheppard Amy Sheppard
Property Manager
4 reviews

About Amy No description set View full profile
Ed Osborn Ed Osborn
Director
7 reviews

About Ed No description set View full profile
Deborah Hadley Deborah Hadley
Director
2 reviews

About Deborah No description set View full profile
Emma Osborn Emma Osborn
Director
0 reviews

About Emma No description set View full profile
Gavin  Martin Gavin Martin
Tenancy Manager
0 reviews

About Gavin No description set View full profile
Hugo Frewin - no image available Hugo Frewin
Tenancy Manager
1 reviews

About Hugo Hugo joined the team in Sept 2013. Since moving back from Chicago and completing his Masters in Real Estate Management, Hugo now puts his experience and knowledge to work ensuring only the best tenant View full profile
Caroline Hannawin - upload your photo Caroline Hannawin
1 reviews

About Caroline No description set View full profile
Lara Bradley - upload your photo Lara Bradley
1 reviews

About Lara No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

Clifton Office Complaints Procedure

The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.

1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.

2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.

3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail ed@bristolreslet.com who will ensure the grievance is investigated by a Director not directly involved with the grievance.

4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk


Last updated at 1:00 AM 01/01/1970 by

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