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The Bristol Residential Letting Co

19 Clifton Down Shopping CentreWhiteladies Road Clifton, Bristol
North Somerset
BS8 2NN

0117 973 5237
Website not available

Properties for Sale
Properties to Rent

“AVOID THIS COMPANY!!!...”

May 10,2018
Minithumbdown
By: 'Edward White'
May 10,2018
3 people found
this helpful
As a landlord I would strongly recommend avoiding this company. They are inept. They conduct shoddy property repairs, which are expensive and often have to be performed repeatedly. They have also caused damage to my property, which they have refused to accept liability before, despite ...
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Comment on agent fees
Hugely overpriced for providing no service
Was this helpful? Yes
By: Deborah Hadley
Jun 08, 2018
View all comments (1)
Dr White, your property was not in fact rented by our company, it was rented by Medics on the Move, a company which we bought on the retirement of its owner in November 2015. We cannot be held responsible for issues that were dealt with prior to November 2015 by another company. What I do accept however is that our communication with you latterly could have been better and for that I do apologise. It is entirely regrettable to us that our relationship with you has ended on such a sour note. We m ...
Mar 13,2018
Minithumbup
By: 'Tricia Heaton'
Mar 13,2018
0 people found
this helpful
BRL have been managing my flat in Bristol for many years. I have been overseas for several of these and it was always very reassuring to know that they were there looking after my flat, which of course is a big investment, and my tenants. ...
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Comment on agent fees
Standard fees, but well spent for professional letting and management.
Was this helpful? Yes
Feb 16,2018
Minithumbdown
By: 'Annoyedrenter'
Feb 16,2018
2 people found
this helpful
Having rented in Bristol for 6 years I can honestly say this was one of the most useless agencies I ever experienced. Sent us the wrong tenancy information before we moved in (very worrying as we then saw someone else's private information!) When we moved ...
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Comment on agent fees
Very bad. Absolutely extortionate fees for the service received.
Was this helpful? Yes
By: Deborah Hadley
Jun 08, 2018
View all comments (1)
I am extremely disappointed to see that you have such a low opinion of us. I can assure you that as business we place a huge amount of importance on customer service, the success of our business ultimately depends on it. We have to meet the expectations of both our tenants and our landlords if we are to continue to grow and develop as a business. We proactively request feedback from both tenants and landlords so that we can address any areas where we are not performing as we should be. I co ...
Aug 14,2017
Minithumbdown
By: '123'
Aug 14,2017
2 people found
this helpful
We have had rented a flat with Bristol Res Let, and from the very beginning there were issues. The flat was not cleaned properly when we moved in, and they claimed they had a professional cleaner come in. Then they were unhappy with the pay ...
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Comment on agent fees
very outrageous. £36 when leaving for them to come in with a piece of paper and write down everything that is wrong with the place. And huge agency fees at the start of the tenancy. and when renewing the tenancy its an extra £30.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By: 'Eva'
Dec 01,2016
0 people found
this helpful
I met Lara last August when I went to the Br. Res. letting Co's offices as I wanted to rent my apartment. Lara was very professional and she gave me all the information I needed and within a few days she managed to find a ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 04,2016
Minithumbup
By: 'Mike G'
Nov 04,2016
0 people found
this helpful
Caroline has looked after the letting and management of my flats for many years and as a landlord I couldn't be happier. She is totally professional, knowledgable and always pro active with help when required. She's also extremely nice to deal with. I don't have ...
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Was this helpful? Yes
Mar 09,2016
Minithumbdown
By: 'Lloyd'
Mar 09,2016
0 people found
this helpful
This company took over the letting of a house we rented from another company. Since they took over it has been nothing short of a disaster. They have not actioned any maintenance issues and now have the cheek of attempting to take from our deposit. ...
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What agent could do to change your mind?
Excessive
Attached Files
Comment on agent fees
Excessive
Was this helpful? Yes
Feb 19,2015
Minithumbup
By: 'NM'
Feb 19,2015
0 people found
this helpful
From viewing the flat to handing in my notice (relocating, not a problem with the flat!), the Bristol Residential Letting Agency has proven to be professional, efficient and friendly throughout. I have dealt with Amy throughout who has been lovely, and I can't recommend them ...
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Was this helpful? Yes
Jan 17,2015
Minithumbup
By: 'Sue Stockwell'
Jan 17,2015
0 people found
this helpful
This company have a high level of commitment and professionalism to support us as landladies. They made the managing of the whole renting process a seamless experience for us; we were consulted on all issues and problems and then these were sorted/solved. We do ...
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Was this helpful? Yes
Nov 20,2014
Minithumbup
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By: 'Tom Jackson'
Nov 20,2014
0 people found
this helpful
Staff member 1: Amy Sheppard Amy Sheppard is responsible for the daily administration and management on our behalf in all dealings with the tenant in our flat. In addition, she oversees and advises us efficiently and promptly of any and all necessary maintenance work or other ...
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Was this helpful? Yes
Sep 29,2014
Minithumbup
By: 'K Sergio'
Sep 29,2014
0 people found
this helpful
Excellent service: Sophie and Amy always professional and friendly. Never had any problems. Paperwork for renewal and arrangements always on time....
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Was this helpful? Yes
Apr 10,2014
Minithumbup
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By: 'John Eaton'
Apr 10,2014
0 people found
this helpful
I have used Bristol Residential as a landlord for six years now and have found Ed and his team to be really on the ball. They always handle the inevitable issues that crop up with tenants highly professionally and provide good advice. I strongly recommend ...
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Was this helpful? Yes
Mar 11,2014
Minithumbup
By: 'Bristol family'
Mar 11,2014
0 people found
this helpful
Deborah was extremely helpful in the process of finding the two rental properties that we have as a family and went above and beyond our expectations. Both properties rented out very quickly - the negotiators do a great job -- and the management service takes ...
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Was this helpful? Yes
Feb 25,2014
Minithumbup
By: 'Julia'
Feb 25,2014
0 people found
this helpful
We found Danny to be very knowledgeable and helpful in pointing out what we needed to do in order to let a property. Hugo was very efficient in organising the electricity and gas inspections and also the EPC. We needed to do everything to a ...
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Was this helpful? Yes
Jan 30,2014
Minithumbup
By: 'Mary Mellor'
Jan 30,2014
0 people found
this helpful
Bristol Residential Lettings were friendly, professional and helpful at every stage of letting our property. They were prompt in handling any issue we had and found tenants quickly and to our complete satisfaction. I would recommend this company as a landlord....
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Was this helpful? Yes
Dec 10,2013
Minithumbdown
By: 'Dr Panos Kloukinas'
Dec 10,2013
5 people found
this helpful
TENANTS FROM ABROAD PAY ATTENTION!! These guys demand an outrageous amount of 6 months in advance (plus deposit and fees) for letting a property to anyone moves into the UK for the first time, even if the tenant has already got a job with steady payroll! ...
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Was this helpful? Yes
By: Kykyshka Malavanka
Apr 21, 2015
View all comments (3)
I have to agree with Dr Panos Kloukinas. Response provided by the agency is misleading, as option to pay 6 months in advance has been given to us by the agency representative within a matter of hours after a viewing. Hence no credit check took a place. This situation does make you feel undermined and disrespectful as your suitability and financial stability decided by agent's personal judgment. Unfortunately we would not recommend services. ...
Oct 11,2013
Minithumbup
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By: 'Rupert Lock'
Oct 11,2013
1 people found
this helpful
Dear Ed and all the team at BRL, I have used your company several times over the last few years and the service has alaways been exceptional. BRL have always managed to rent out my property in record time to high quality tenants and I ...
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Was this helpful? Yes
Aug 22,2013
Minithumbup
By: 'Jess'
Aug 22,2013
1 people found
this helpful
I have been so pleased with the service I have received. From the initial meeting to viewing to finding a tenant. The process has been smooth and everyone I have dealt with friendly and supportive....
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Was this helpful? Yes
May 29,2013
Minithumbup
By: 'James Greenland'
May 29,2013
1 people found
this helpful
I am Receiver of a number of flats and I used Bristol Residential Lettings on three of them. I found that they quickly found tenants for all three at the rents they suggested and have subsequently managed them effectively and efficiently, dealing with any issues ...
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Was this helpful? Yes
Apr 08,2013
Minithumbup
By: 'Sugar_666'
Apr 08,2013
1 people found
this helpful
I found the service offered by the Bristol Residential Letting Company second to none, and they were exceptionally helpful froim start to finish. Specifically, the Lettings Negotiator was absolutely incredible at every stage of the process. She was helpful, insightful and literally went above and ...
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Was this helpful? Yes
Mar 21,2013
Minithumbup
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By: 'Mrs C'
Mar 21,2013
1 people found
this helpful
The Bristol Residential Letting Co have managed my property for about 5 years, and I have always found them to be well organised, efficient and thorough....
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Was this helpful? Yes
Mar 03,2013
Minithumbup
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By: 'Tom Jackson'
Mar 03,2013
1 people found
this helpful
We are landlords living abroad, and having let out our flat for 2 decades through another letting agency, we are so pleased that we made the change about 5 years ago to the Bristol Residential Letting Company. For several years now we have ourselves used our Bristol ...
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Was this helpful? Yes
Feb 11,2013
Minithumbup
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By: 'Zimbo'
Feb 11,2013
0 people found
this helpful
I have so far used three different agents to manage my property in Bristol mainly because the first sold his business to the second from whom I had horrendous servce. Ed Osborne and his team stand out as by far the most professional team I ...
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Was this helpful? Yes
Feb 08,2013
Minithumbup
By: 'John Barnard'
Feb 08,2013
0 people found
this helpful
I have used Bristol Res Lets since I purchased a number of flats for let in 2006 I have never had an issue with them in all these years. I have found the individuals I have dealt with always thoroughly professional and effective in executing their ...
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Was this helpful? Yes
Feb 08,2013
Minithumbup
By: 'L Rackley'
Feb 08,2013
0 people found
this helpful
Before letting the property I had emailed several letting agents and felt that this company really new their business. I contacted Deborah Hadley who came out, viewed the house and was very professional and had all the information I needed to hand. I signed up ...
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Was this helpful? Yes
Feb 06,2013
Minithumbup
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By: 'Mark & Marilyn Abraham'
Feb 06,2013
0 people found
this helpful
We have been landlords for 13 years and for the last 3 years have been letting our harbourside apartment with BRL . We have found the service to be reliable & efficient - rent is always paid to us without any delay, regular inspections of the property are ...
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Was this helpful? Yes
Feb 05,2013
Minithumbup
By: 'CP & AP , Canada'
Feb 05,2013
0 people found
this helpful
We have been with BRL for just over a year and they are providing us with an excellent service. We previously spent 8 years with another agent and only wish we had found BRL sooner. In the first few months we had a number of issues ...
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Was this helpful? Yes
Feb 01,2013
Minithumbup
By: 'Mark O\'Mahony'
Feb 01,2013
0 people found
this helpful
When choosing a letting agent I visited 8 local agents and checked out their websites. Two agents stood out as being professional and enthusiastic agents, with Bristol Residential being the most friendly. This was supported by personal recommendations. They have manage two flats for me for ...
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Was this helpful? Yes
Jan 31,2013
Minithumbup
By: 'Greg James'
Jan 31,2013
0 people found
this helpful
Bristol Residential Properties have been looking after my property for the past 4 years. I spent a portion of the year living abroad and it gives a great deal of confidence knowing that they are acting in my best interest when I am not in the ...
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Was this helpful? Yes
Jan 31,2013
Minithumbup
By: 'R Roberts'
Jan 31,2013
0 people found
this helpful
I was a complete novice as a Landlady having just purchased my first property to let so I met several Agents but chose The Bristol Letting Company because I felt comfortable with them and confident that they could let my property as well as manage ...
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Was this helpful? Yes
Areas covered
  • BS1
  • BS
  • BS2
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
55% customers were satisfied with fees 45% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £133,000
  • Max: £133,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
24 1 4 5 0 0 0 0 1 1

Fees

No fees set.

Complaints Procedure

Clifton Office Complaints Procedure

The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.

1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.

2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.

3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail ed@bristolreslet.com who will ensure the grievance is investigated by a Director not directly involved with the grievance.

4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk


Last updated at 1:00 AM 01/01/1970 by

Awards won by The Bristol Residential Letting Co, Bristol BS8 2NN

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