• Richard Styles
    Richard Styles
  • Natalie Williams
    Natalie Williams
  • Felicity Bain
    Felicity Bain
  • Nicola Buckley
    Nicola Buckley
  • Joanna Prescott
    Joanna Prescott
  • Emma Rielly
    Emma Rielly
  • Becca Shannon
    Becca Shannon
  • James Norrie
    James Norrie
  • Alistair Corr
    Alistair Corr
  • Andrew Spence
    Andrew Spence
  • Daniel Griffiths
    Daniel Griffiths
  • Gary Williams
    Gary Williams
The award-winning Temples Northwich letting agency was established in 2006, expanding the group of family-run offices across Cheshire. This proactive and efficient team of ten staff and two owner-managers looks after the landlords of over 500 properties in Northwich and the surrounding areas of Knutsford, Middlewich and Winsford. We are extremely proud of our reputation, built from an unrelenting dynamic and innovative approach to ensure we provide the best customer care at all times.
Temples Lettings

Imperial Buildings, 20-22 Bull Ring, High Street Northwich
Cheshire
CW9 5BU

01606 333742
Aug 07,2017
Minithumbup
Natalie Williams
By: 'Darren'
Aug 07,2017
1 people found
this helpful
Natalie is always prompt in her work and is always ready to help in any way she can. The mediation between Landlord and tenant is also excellent. Thanks...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2017
Minithumbup
By: 'Eva Ross'
Jul 11,2017
0 people found
this helpful
I have been a customer of Temples at Northwich for five years, they look after several rental properties for me. Their service is consistently excellent and professional, I can rely on them to do everything in a timely manner, be abreast of all legal developments, maintaining a good knowledge of any maintenance issues and keeping a very good relationship with our tenants from marketing stage to the end of a tenancy - this is always brilliantly managed and any issues fully communicated, preservi...
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Comment on agent fees
Good value for money.
Was this helpful? Yes
Jul 11,2017
Minithumbup
Natalie Williams
By: 'Harry M'
Jul 11,2017
0 people found
this helpful
I have used Temples agency for several years now, and have received excellent, friendly and efficient service from all staff members that I have dealt with. I would recommend without hesitation....
read full review
Comment on agent fees
Fees very reasonable for excellent service
Was this helpful? Yes
Jul 11,2017
Minithumbup
Alistair Corr
James Norrie
By: 'Miss Slater'
Jul 11,2017
0 people found
this helpful
I have been a tenant through Temples for nearly a year now. I have only ever received exceptional customer service and a very efficient and prompt service to any of my queries or concerns. I would definitely recommend their agent....
read full review
Was this helpful? Yes
By: alistair
Jul 12, 2017
View all comments (1)
Thank you very much for your comments Miss Slater they are greatly appreciated by the team! ...
Jun 27,2017
Minithumbup
Richard Styles
Emma Rielly
By: 'Gordon T'
Jun 27,2017
0 people found
this helpful
All the team at Temples are excellent and offer a truly outstanding service from start to finish. A special mention for Richard who has a very calm and positive approach in dealing with any property issues that a landlord may face. Also a mention to Emma who is extremely helpful and professional in her dealings between tenants and landlords. I would highly recommend this company above all other letting agents....
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Comment on agent fees
Very competitive fees
Was this helpful? Yes
By: Richard Styles
Jun 27, 2017
View all comments (1)
Thank you for your kind words. I am pleased that our usual customer service has exceeded your expectations. ...
Jun 23,2017
Minithumbup
Emma Rielly
Becca Shannon
By: 'Fergus Rushe'
Jun 23,2017
0 people found
this helpful
I have had a rented property for over 2 years, with the initial letting through Bridgfords. Felicity rang me a few times generally close to tenancy renewal times to check if I wanted to consider Temples. When the notice of termination from the tenants came, I thought let's contact Felicity. I must say Temples, Felicity, Emma and Becca have all provided an excellent service right up to the day of tenancy renewal. I am very pleased at the speed to achieve the goal and regular contact made by the t...
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Comment on agent fees
More competitive than some other local competitors.
Was this helpful? Yes
By: Becca Shannon
Jun 30, 2017
View all comments (1)
Thank you Fergus for your kind words. I am pleased that our usual customer service has exceeded your expectations. ...
Jun 08,2017
Minithumbup
Emma Rielly
Daniel Griffiths
By: 'Rob'
Jun 08,2017
0 people found
this helpful
Great service from Temples. Daniel showed us round the houses and was friendly and helpful. Emma was professional, helpful and quick to respond to questions we had regarding renting our new home. The whole process with Temples was overall a good experience....
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Comment on agent fees
Pretty much in line with other agents in the area and certainly less than in London (where we previously lived)
Was this helpful? Yes
May 31,2017
Minithumbup
Nicola Buckley
By: 'Bethany Hedley'
May 31,2017
1 people found
this helpful
Lovely employee, re-assured me about everything. Was very friendly and easy to talk to. Very helpful as i'm a first time buyer. Would recommend to anyone...
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Comment on agent fees
The fees were good
Was this helpful? Yes
May 16,2017
Minithumbup
Felicity Bain
Alistair Corr
By: 'Bubbles'
May 16,2017
0 people found
this helpful
This is a truly exceptional small business. The sheer quality of service is outstanding. From the minute you walk into their fabulous office in Northwich, to every interaction you have with any of their members of staff, you simply feel confident that Temples is the right choice when you need a letting agent. Everything about Temples and their staff appears confident and self-assured, calm, efficient and friendly. After a while you work out it's because they are truly professional and highly...
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Comment on agent fees
The monthly fees are simply "very competitive" compared to other local companies that "try" to offer a lettings service. However, the fees suddenly become "exceptionally good value" when you consider the exceptional overall level of service provided, both to tenants and landlords.
Was this helpful? Yes
Mar 29,2017
Minithumbup
Richard Styles
Emma Rielly
By: 'Bell'
Mar 29,2017
0 people found
this helpful
All staff at Temples in Northwich are extremely helpful. Careful consideration is given to find the most suitable tenant. We have been very satisfied with the service we have received....
read full review
Comment on agent fees
Good - in our opinion worth the money in order to receive hassle free management of the property.
Was this helpful? Yes
By: Richard Styles
Mar 30, 2017
View all comments (1)
Thank you for your kind words. I am glad we have exceeded your expectations as we strive to do this on a daily basis. ...
Mar 27,2017
Minithumbup
Daniel Griffiths
By: 'Ann'
Mar 27,2017
0 people found
this helpful
I very quickly sold my property that was sold as an investment with a sitting tenant. Dan was very helpful in assisting me with the questions and providing any information that I could not provide to the buyer. Overall Temples looked after my property for over 3.5 years and a quick sale certainly reflected that they looked after the property. Thank you!...
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Was this helpful? Yes
Mar 10,2017
Minithumbup
Emma Rielly
Felicity Bain
By: 'Hazeferg'
Mar 10,2017
0 people found
this helpful
I have found all Members of staff to be courteous and prompt in dealing with matters. They are efficient and helpful. I have had no problems at all with any of the staff....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 10,2017
Minithumbup
Gary Williams
By: 'JO'
Mar 10,2017
0 people found
this helpful
I had a problem with my bank not cancelling my standing order on a rental property that I had with Temples. Once I got the banks error sorted, contacted Temples and Gary was very quick to respond, follow up and keep me up to date on the status of my payment. All the money is in my account again. Very quick and efficient service....
read full review
Was this helpful? Yes
Mar 09,2017
Minithumbup
Emma Rielly
Daniel Griffiths
By: 'M Hammer'
Mar 09,2017
0 people found
this helpful
I have dealt with Temples for the last 4 years mainly with Emma and Daniel but all the staff are very professional and helpful !...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 01,2017
Minithumbup
Emma Rielly
Natalie Williams
By: 'Trevor poole'
Mar 01,2017
0 people found
this helpful
These girls are highly professional in all aspects of there profession. The service I have received is first class. There advise in some matters is invaluable and I constantly feel like a valued customer and so do my tenants. I have been a customer for many years and there standards have only got higher. First class agents who will endeavour to keep the temples name in the highest esteem for years to come....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2017
Minithumbup
Richard Styles
Natalie Williams
By: 'Tracey Lodge'
Feb 17,2017
0 people found
this helpful
Professional, organised, efficient, reliable, trustworthy. We confidently leave the property in their hands to manage on our behalf and we don't have to worry about a thing....
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Comment on agent fees
Average
Was this helpful? Yes
By: Richard Styles
Feb 17, 2017
View all comments (1)
Thank you for your kind words. I am glad our service has exceeded your expectations as we aim to do this on a daily basis. ...
Feb 03,2017
Minithumbdown
Emma Rielly
By: 'Marsden'
Feb 03,2017
0 people found
this helpful
Very expensive process as a prospective tenant which is likely to put a lot of tenants off. Huge amount of paperwork for the tenant which is frankly unnecessary and appears to be make-work to generate fees. Unfortunately this is not in the interest of the landlord or the tenant. Having paid all these fees, the agent does not even come out to the property for handover to the tenant leaving both tenant and landlord at risk of claims for damage. A very basic step to leave out considering all the p...
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Was this helpful? Yes
By: Natalie Williams (Director)
Feb 13, 2017
View all comments (1)
Thank you for your comments. I'm sorry to hear that you weren't happy with the fee or level of background checks that we carry out on prospective tenants. I understand that the referencing process can seem quite daunting, but it is necessary to reduce the risk to our landlords of entering into a tenancy with a tenant who may not be able to afford the rent or look after the property. The detail that we go into is the reason why we have 0-1% rent arrears at any time in our management book. Our ...
Feb 01,2017
Minithumbup
Natalie Williams
Nicola Buckley
By: 'mart lei'
Feb 01,2017
0 people found
this helpful
Just a quick note to acknowledge all your help with our High Street Weaverham property over the last 8 years. Really appreciate the effort and professionalism your team have provided in finding the right people as tenants. You have provided a solid reliable service over this time - thank you....
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Comment on agent fees
good
Was this helpful? Yes
Jan 24,2017
Minithumbup
Emma Rielly
Richard Styles
By: 'Steve N'
Jan 24,2017
0 people found
this helpful
I would highly recommend Temples to anyone looking to rent a property. Their service and professionalism is second to none. I was kept updated at every key stage of the Application process, Emma and Richard exceeded all expectations. The application process took 8 days in all....
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Comment on agent fees
Agent Fees are fair and justifiable given the level service received.
Was this helpful? Yes
Dec 20,2016
Minithumbup
Richard Styles
By: 'Stuart Wilson'
Dec 20,2016
0 people found
this helpful
Excellent service received from Richard regarding a small maintenance issue with our property. Richard's professional advice and guidance was invaluable and allowed us to get the problem fixed within 48 hours. Richard ensured communication between ourselves (as the landlord) and our Tenant was seamless, ensuring both sides were fully aware of progress....
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Was this helpful? Yes
Dec 16,2016
Minithumbup
Joanna Prescott
By: 'Harry'
Dec 16,2016
0 people found
this helpful
Joanna, who is currently assisting me, and all the staff at Temples are always helpful and efficient. I have no coplaints at all and would highly recommend Temples agency....
read full review
Comment on agent fees
Fees are commensurate with other agents, no complaints, good value for money.
Was this helpful? Yes
Dec 12,2016
Minithumbup
By: 'Carole Parker'
Dec 12,2016
0 people found
this helpful
I have been a client landlord since the Northwich temples opened. Through out the years I have dealt with most of the staff and when a new member has joined the team they have impressed with their service. The ethos of Temples is passed on. Having been involved with managing agents over decades and up and down the country I wholeheartedly recommend them as one of the best....
read full review
Comment on agent fees
Fees are competitive.
Was this helpful? Yes
Dec 02,2016
Minithumbup
Joanna Prescott
Richard Styles
By: 'Will'
Dec 02,2016
0 people found
this helpful
Always professional, efficient and knowledgable. Have now been using Temples for nearly ten years and the service has always been fantastic. Really good team. Thank you....
read full review
Comment on agent fees
In line with competitors although represents greater value given quality of service.
Was this helpful? Yes
By: Richard Styles
Dec 02, 2016
View all comments (1)
Thank you for your kind words. I am glad we are able to offer the service you expect and manage your expectations. ...
Nov 29,2016
Minithumbup
Richard Styles
Alistair Corr
By: 'Mandi'
Nov 29,2016
0 people found
this helpful
Great service from everyone I've spoken to at Temples in Northwich. Everyone was lovely, friendly and wanted to help me. Richard and Alistair were particularly helpful with some rather delicate matters....
read full review
Comment on agent fees
The tenancy renewal was a little frustrating, but can't complain really on the fees in general.
Was this helpful? Yes
By: Richard Styles
Nov 29, 2016
View all comments (1)
Thank you so much. I am glad we were able to help during this time. ...
Nov 20,2016
Minithumbup
Felicity Bain
By: 'Gill'
Nov 20,2016
0 people found
this helpful
Felicity was always professional, efficient and courteous in all our dealings. If she wasn't immediately available my call was always returned promptly....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Felicity
Nov 21, 2016
View all comments (1)
Thank you for your kind words Gill. Best Regards Felicity. ...
Nov 17,2016
Minithumbup
Becca Shannon
Daniel Griffiths
By: 'Helen at Langford'
Nov 17,2016
0 people found
this helpful
I rented a property through Temples and had the pleasure of meeting Becca and Daniel on several occasions. They were always courteous, professional and friendly. Many thanks to them both....
read full review
Was this helpful? Yes
Nov 10,2016
Minithumbup
Emma Rielly
By: 'Andy P'
Nov 10,2016
0 people found
this helpful
Emma has been brilliant to work with and made everything stress free. An asset to your company. Thank you Emma!...
read full review
Was this helpful? Yes
By: Emma Rielly
Nov 28, 2016
View all comments (1)
Hi Andy, thank you for taking the time to review us and for your kind words. Best Regards, Emma. ...
Nov 07,2016
Minithumbup
Alistair Corr
Emma Rielly
By: 'Eva Ross'
Nov 07,2016
1 people found
this helpful
I have dealt with Temples for several years now and have always found their service professional, prompt and excellent. Most recently, whilst I was on holiday, Alistair and Emma managed a check out, necessary repairs and check in at one of my properties, all in less than a week. What's more, I left for my holiday entirely comfortable that everything would be done better than if I was arranging it myself. Thank you to the whole team, once again....
read full review
Comment on agent fees
Good value for money
Was this helpful? Yes
By: Alistair Corr
Nov 26, 2016
View all comments (1)
Thank you for your kind words Eva, as always its a pleasure to be of help. ...
Oct 31,2016
Minithumbup
Nicola Buckley
Joanna Prescott
By: 'Mrs H'
Oct 31,2016
4 people found
this helpful
We have always been very pleased with Temples on the rental of our property. As young property owners with our own businesses we didn't have the time to manage and find tenants. That's where we had the expert knowledge from temples with all legal advice and contracts wrote up. We also like the fact that we can sort any problems of msibtence in the building instead of temples doing a full management. And Nicola, Joanna and James always contact prior to tenancy renewal or when any inspections are ...
read full review
Was this helpful? Yes
Oct 27,2016
Minithumbup
Richard Styles
By: 'Herbie'
Oct 27,2016
1 people found
this helpful
Richard continues to be there when things hit the fan, his sense of humour and ability to deliver the goods are a credit to Temples Northwich...
read full review
Was this helpful? Yes
Areas covered
  • CW9
  • CW8
  • CW7
  • CW10
  • WA16
  • WA6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£100,000
  • Max: Β£100,000

Letting
  • Min: Β£0
  • Max: Β£100,000

NALS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
76 0 36 4 2 0 0 0 5 0
Richard Styles Richard Styles
22 reviews

About Richard No description set View full profile
Natalie Williams Natalie Williams
Director
17 reviews

About Natalie BSc (Hons) Health Sciences : Adult NursingNFOPP (National Federation of Property Professionals) Dip RLM (Residential Lettings and Management)Previously a medical and surgical staff nurse, I decided to View full profile
Felicity Bain Felicity Bain
9 reviews

About Felicity Prospective landlord enquiriesMarket appraisalsMarketing propertiesBusiness Development View full profile
Nicola Buckley Nicola Buckley
General Manager
25 reviews

About Nicola No description set View full profile
Joanna Prescott Joanna Prescott
Accounts and Tenancy Administrator
17 reviews

About Joanna No description set View full profile
Emma Rielly Emma Rielly
Tenancy Coordinator
23 reviews

About Emma No description set View full profile
Becca Shannon Becca Shannon
Lettings Negotiator
16 reviews

About Becca No description set View full profile
James Norrie James Norrie
Property Manager
2 reviews

About James No description set View full profile
Alistair Corr Alistair Corr
6 reviews

About Alistair No description set View full profile
Andrew Spence Andrew Spence
1 reviews

About Andrew No description set View full profile
Daniel Griffiths Daniel Griffiths
6 reviews

About Daniel No description set View full profile
Gary Williams Gary Williams
1 reviews

About Gary No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Agency Services



Let Fee (% of first month's rent)

Full Management 50%+VAT (min Β£360)

Rent Collection 50%+VAT (min Β£360)

Let Only 75%+VAT (min Β£480)



Monthly Fee

(% of each month’s rent)

Full Management 12.5%+VAT

Rent Collection 8.5%+VAT

Let Only N/A



Other Charges

Deposit registration with Tenancy Deposit Scheme Β£24 with Full Management service

Β£36 with Rent Collection & Let Only services

Overseas Landlords with no NRL1 Cert 2.5%+VAT of monthly rent

Property repossessed (requiring relocation of Tenant) 1 month’s rent

Sale of the Premises 1%+VAT of the sale price

Tenancy renewal fee

Β£60 with Full Full Management service

Β£80 with Rent Collection & Let Only services





Withdrawal of property after Tenant has been accepted Β£300



Charges for Outsourced Services

Energy Performance Certificate Β£85

Landlord Gas Safety Certificate Β£69.50

Landlord Gas Safety Certificate plus Boiler Service Β£99.50

Periodic Inspection (Electrical Safety Check) Β£130

Portable Appliance Testing (Electrical Safety Check) Β£65



Inventories & Checkouts

(Included with Full Management)Β Β Β Β Β 1 Bed Β Β Β Β Β Β Β 2 Bed Β Β Β Β Β Β Β 3 Bed Β Β Β Β Β Β Β  4 BedΒ Β Β Β Β Β Β 5 Bed

Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FFΒ Β Β Β  UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FF

New InventoryΒ Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β£83Β Β Β Β£95Β Β Β Β£95Β Β£107Β Β£107Β Β£119Β Β£119Β Β£131Β Β£131Β Β£143

Checkout Report OnlyΒ Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β£83Β Β Β£65Β Β Β Β Β£77Β Β Β Β£77Β Β Β Β£89 Β£89 Β£101 Β£101 Β£113 Β£113 Β£120

Checkout & Inventory Update Β£83 Β£95 Β£95 Β£107 Β£107 Β£119 Β£119 Β£131 Β£131 Β£143
Last updated at 2:41 PM 08/07/2016 by allAgents

Complaints Procedure

Temples aims to provide the highest standards of service to all Landlords and Tenants, but if you believe you have a grievance, please write in the first instance to Miss Nicola Buckley (General Manager) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU.
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer, we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Mrs Natalie Williams (Director) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU who will review the complaint and a formal written outcome of the review will be sent to you within 14 days.
Following the conclusion of the in-house review of the complaint, should you wish to take the matter further, you can refer the complaint to the Ombudsman Services. You are able to register your complaint online at www.ombudsman-services.org or in writing to Ombudsman Services: Property, PO Box 1021, Warrington, Cheshire WA4 9FE.
If you wish to register a complaint with regard to Insurance Services provided by Temples (Nantwich) Limited, you should contact Arthur J Gallagher, Metro House, Northgate, Chichester PO19 1BE. If you cannot settle your complaint with Arthur J Gallagher, you may be entitled to refer it to The Financial Ombudsman Service.
Last updated at 2:41 PM 08/07/2016 by allAgents

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