• Richard Styles
    Richard Styles
  • Natalie Williams
    Natalie Williams
  • Felicity Bain
    Felicity Bain
  • Nicola Buckley
    Nicola Buckley
  • Joanna Prescott
    Joanna Prescott
  • Emma Rielly
    Emma Rielly
  • Becca Shannon
    Becca Shannon
  • James Norrie
    James Norrie
  • Alistair Corr
    Alistair Corr
  • Andrew Spence
    Andrew Spence
  • Daniel Griffiths
    Daniel Griffiths
  • Gary Williams
    Gary Williams
  • claim your profile
    David Mason
The award-winning Temples Northwich letting agency was established in 2006, expanding the group of family-run offices across Cheshire. This proactive and efficient team of ten staff and two owner-managers looks after the landlords of over 500 properties in Northwich and the surrounding areas of Knutsford, Middlewich and Winsford. We are extremely proud of our reputation, built from an unrelenting dynamic and innovative approach to ensure we provide the best customer care at all times.
Temples Lettings

Imperial Buildings, 20-22 Bull Ring, High Street Northwich
Cheshire
CW9 5BU

01606 333742
www.templeslettings.co.uk

Properties for Sale
Properties to Rent

Feb 15,2018
Minithumbup
David Mason
By: 'Stuart Wilson'
Feb 15,2018
0 people found
this helpful
Very impressed with the speed and efficiency with which David handled this matter. As a Landlord, we are always keen to minimise any disruption to our Tenant when a fault is reported. With David's help, we couldn't have got this small electrical problem fixed any quicker. Thank you....
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Was this helpful? Yes
Feb 09,2018
Minithumbup
David Mason
Emma Rielly
By: 'Tim Towers'
Feb 09,2018
0 people found
this helpful
The two main members of staff i have dealt with at Temples (David & Emma) have always been so polite and professional. Nothing ever seems too much trouble and the job gets done straight away. Very pleased with the service I have received thank you....
read full review
Was this helpful? Yes
Jan 24,2018
Minithumbup
Emma Rielly
Felicity Bain
By: 'John Connell'
Jan 24,2018
0 people found
this helpful
Emma has been handling my property management since I contracted with Temples, and always with pleasantness and efficiency, focus on detail and ensuring resolution. I always feel she has patience and supports a landlord, as we have so many ongoing matters with letting and need the back-up of agencies for small and large problems. I've no doubt she'll continue with her excellent service level and remain an asset to the company. John Connell...
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Comment on agent fees
Good.
Was this helpful? Yes
Jan 24,2018
Minithumbup
David Mason
By: 'Janette'
Jan 24,2018
0 people found
this helpful
David has been very helpful in assisting me with queries over garden maintenance and in liaising with the Landlady to answer my questions, also in referring on an urgent (separate) repair to the relevant person. Both queries have been dealt with swiftly and courteously. Many thanks....
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Comment on agent fees
I feel the rent is relatively fair for the area however I do feel that the charges for things such as renewing a contract where there is minimum administrative work is a little pricey. I have friends who rent via an agent and some are not charged a fee at all to renew their tenancy under exactly the same conditions.
Was this helpful? Yes
Jan 23,2018
Minithumbup
By: 'Palmablue'
Jan 23,2018
0 people found
this helpful
I have been using Temples for over 8 years now. Although I manage my own property I always use them to find me a tenant. I have always found them to be extremely professional, courteous and prompt with any correspondence and I am always kept up to date with any developments. On this occasion Emma, in the main, and Becca have been brilliant in meeting my stringent requirements although other members of the team have stepped in as necessary. I will continue to use temples and would have no hesitat...
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Comment on agent fees
In the main fair and reasonable.
Was this helpful? Yes
Jan 02,2018
Minithumbup
Emma Rielly
David Mason
By: 'Gil Martin'
Jan 02,2018
1 people found
this helpful
From our first contact with Temples, the service has been 5 stars. We urgently needed to rent a house after selling our home in Surrey due to time constraints. Temples expedited our application keeping us fully informed at all stages and making the process go smoothly. We have been letting for nearly six months now and everything has gone smoothly. We had an issue with the electric shower. I contacted Temples and they arranged for an engineer to come out next day. The shower unit was replaced....
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Comment on agent fees
The fees seemed fair for the services provided.
Was this helpful? Yes
Jan 02,2018
Minithumbup
David Mason
Emma Rielly
By: 'David Brooks'
Jan 02,2018
0 people found
this helpful
Very considerate people who respond in a timely fashion and are highly professional. We would highly recommend them to others....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 04,2017
Minithumbup
Nicola Buckley
Emma Rielly
By: 'Helen'
Dec 04,2017
0 people found
this helpful
Once again a fantastic service by Temples. As always very professional, you have provided us with some fantastic tenants and as a lanlord your efficient service is invaluable to us. You take all the stress out of renting. Couldn't be happier....thank you!...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Nicola Buckley
Dec 05, 2017
View all comments (1)
Thank you very much for your lovely review Helen! Best Regards, Nicola Buckley - General Manager ...
Nov 14,2017
Minithumbup
David Mason
Nicola Buckley
By: 'John Fielding'
Nov 14,2017
0 people found
this helpful
David & Nicola resolved a couple of maintenance issues via a Handyman called Jez who was extremely efficient, responsive and polite. Really happy with the service provided from end to end....
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Was this helpful? Yes
Nov 07,2017
Minithumbup
David Mason
By: 'Julie'
Nov 07,2017
0 people found
this helpful
We have had some queries recently at a property which Temples Lettings manage for us. The queries have been dealt with promptly & politely & problems resolved....
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Was this helpful? Yes
By: David
Nov 08, 2017
View all comments (1)
Thank you kindly. ...
Nov 02,2017
Minithumbup
Emma Rielly
Felicity Bain
By: 'Harry'
Nov 02,2017
0 people found
this helpful
Because of Temples, the acquisition of a new tenant for a property happened quickly and smoothly, as usual. From past experience, I have come to expect nothing less from them! Thank you Temples....
read full review
Comment on agent fees
Fees are reasonable and good value for the results.
Was this helpful? Yes
Oct 31,2017
Minithumbup
Felicity Bain
Emma Rielly
By: 'Happy landlords'
Oct 31,2017
0 people found
this helpful
All our dealings with Temples staff have been positive. The whole team has a welcoming & professional attitude. Felicity & Emma have been particularly helpful, always happy to explain & advise and have dealt with the set up of our tenancy in a very efficient manner. Living abroad it is important to us to have good ongoing communication & we feel confident that our apartment is in good hands. Thanks!...
read full review
Comment on agent fees
Reasonable for the amount of work involved.
Was this helpful? Yes
Oct 11,2017
Minithumbup
Becca Shannon
Emma Rielly
By: 'Chris Dawson'
Oct 11,2017
0 people found
this helpful
Staff are always contactable, always give good clear advice and feedback. Have managed my property well for a number of years....
read full review
Comment on agent fees
Good Fees. And the repair fees through their handymen are also seemingly very good. I would however question if their fully managed service is full managed as there seems to be a lot of extras.
Was this helpful? Yes
Oct 03,2017
Minithumbup
Nicola Buckley
James Norrie
By: 'Lievesleys'
Oct 03,2017
1 people found
this helpful
All staff are always polite & helpful. They sort out any problems that occur efficiently. We are very happy with their management....
read full review
Was this helpful? Yes
Oct 02,2017
Minithumbup
Nicola Buckley
Alistair Corr
By: 'Trevor poole'
Oct 02,2017
1 people found
this helpful
Outstanding service, minimum issues First class service always kept up to date on all aspects and always given positive and honest guidance on repairs and tenants I have only had temples as my management team and never had to visit my properties. I'm positive our partnership will remain for many years. First class service it's fair to say and all staff are equally professional...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 22,2017
Minithumbup
Richard Styles
Felicity Bain
By: 'Brian'
Aug 22,2017
0 people found
this helpful
Having rented via Temples for the past 7 years, I have found continued excellence in property management, particularly from Richard Styles, now sadly moved on. I have now sold my house & in respect of selling, was a little disappointed with lack of feedback following during the process twix offer and eventual sale. However overall with a seven year relationship, Temples have been good....
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Comment on agent fees
Good value
Was this helpful? Yes
Aug 07,2017
Minithumbup
Natalie Williams
By: 'Darren'
Aug 07,2017
1 people found
this helpful
Natalie is always prompt in her work and is always ready to help in any way she can. The mediation between Landlord and tenant is also excellent. Thanks...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2017
Minithumbup
By: 'Eva Ross'
Jul 11,2017
0 people found
this helpful
I have been a customer of Temples at Northwich for five years, they look after several rental properties for me. Their service is consistently excellent and professional, I can rely on them to do everything in a timely manner, be abreast of all legal developments, maintaining a good knowledge of any maintenance issues and keeping a very good relationship with our tenants from marketing stage to the end of a tenancy - this is always brilliantly managed and any issues fully communicated, preservi...
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Comment on agent fees
Good value for money.
Was this helpful? Yes
Jul 11,2017
Minithumbup
Natalie Williams
By: 'Harry M'
Jul 11,2017
0 people found
this helpful
I have used Temples agency for several years now, and have received excellent, friendly and efficient service from all staff members that I have dealt with. I would recommend without hesitation....
read full review
Comment on agent fees
Fees very reasonable for excellent service
Was this helpful? Yes
Jul 11,2017
Minithumbup
Alistair Corr
James Norrie
By: 'Miss Slater'
Jul 11,2017
0 people found
this helpful
I have been a tenant through Temples for nearly a year now. I have only ever received exceptional customer service and a very efficient and prompt service to any of my queries or concerns. I would definitely recommend their agent....
read full review
Was this helpful? Yes
By: alistair
Jul 12, 2017
View all comments (1)
Thank you very much for your comments Miss Slater they are greatly appreciated by the team! ...
Jun 27,2017
Minithumbup
Richard Styles
Emma Rielly
By: 'Gordon T'
Jun 27,2017
0 people found
this helpful
All the team at Temples are excellent and offer a truly outstanding service from start to finish. A special mention for Richard who has a very calm and positive approach in dealing with any property issues that a landlord may face. Also a mention to Emma who is extremely helpful and professional in her dealings between tenants and landlords. I would highly recommend this company above all other letting agents....
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Comment on agent fees
Very competitive fees
Was this helpful? Yes
By: Richard Styles
Jun 27, 2017
View all comments (1)
Thank you for your kind words. I am pleased that our usual customer service has exceeded your expectations. ...
Jun 23,2017
Minithumbup
Emma Rielly
Becca Shannon
By: 'Fergus Rushe'
Jun 23,2017
0 people found
this helpful
I have had a rented property for over 2 years, with the initial letting through Bridgfords. Felicity rang me a few times generally close to tenancy renewal times to check if I wanted to consider Temples. When the notice of termination from the tenants came, I thought let's contact Felicity. I must say Temples, Felicity, Emma and Becca have all provided an excellent service right up to the day of tenancy renewal. I am very pleased at the speed to achieve the goal and regular contact made by the t...
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Comment on agent fees
More competitive than some other local competitors.
Was this helpful? Yes
By: Becca Shannon
Jun 30, 2017
View all comments (1)
Thank you Fergus for your kind words. I am pleased that our usual customer service has exceeded your expectations. ...
Jun 08,2017
Minithumbup
Emma Rielly
Daniel Griffiths
By: 'Rob'
Jun 08,2017
0 people found
this helpful
Great service from Temples. Daniel showed us round the houses and was friendly and helpful. Emma was professional, helpful and quick to respond to questions we had regarding renting our new home. The whole process with Temples was overall a good experience....
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Comment on agent fees
Pretty much in line with other agents in the area and certainly less than in London (where we previously lived)
Was this helpful? Yes
May 31,2017
Minithumbup
Nicola Buckley
By: 'Bethany Hedley'
May 31,2017
1 people found
this helpful
Lovely employee, re-assured me about everything. Was very friendly and easy to talk to. Very helpful as i'm a first time buyer. Would recommend to anyone...
read full review
Comment on agent fees
The fees were good
Was this helpful? Yes
May 16,2017
Minithumbup
Felicity Bain
Alistair Corr
By: 'Bubbles'
May 16,2017
0 people found
this helpful
This is a truly exceptional small business. The sheer quality of service is outstanding. From the minute you walk into their fabulous office in Northwich, to every interaction you have with any of their members of staff, you simply feel confident that Temples is the right choice when you need a letting agent. Everything about Temples and their staff appears confident and self-assured, calm, efficient and friendly. After a while you work out it's because they are truly professional and highly...
read full review
Comment on agent fees
The monthly fees are simply "very competitive" compared to other local companies that "try" to offer a lettings service. However, the fees suddenly become "exceptionally good value" when you consider the exceptional overall level of service provided, both to tenants and landlords.
Was this helpful? Yes
Mar 29,2017
Minithumbup
Richard Styles
Emma Rielly
By: 'Bell'
Mar 29,2017
0 people found
this helpful
All staff at Temples in Northwich are extremely helpful. Careful consideration is given to find the most suitable tenant. We have been very satisfied with the service we have received....
read full review
Comment on agent fees
Good - in our opinion worth the money in order to receive hassle free management of the property.
Was this helpful? Yes
By: Richard Styles
Mar 30, 2017
View all comments (1)
Thank you for your kind words. I am glad we have exceeded your expectations as we strive to do this on a daily basis. ...
Mar 27,2017
Minithumbup
Daniel Griffiths
By: 'Ann'
Mar 27,2017
0 people found
this helpful
I very quickly sold my property that was sold as an investment with a sitting tenant. Dan was very helpful in assisting me with the questions and providing any information that I could not provide to the buyer. Overall Temples looked after my property for over 3.5 years and a quick sale certainly reflected that they looked after the property. Thank you!...
read full review
Was this helpful? Yes
Mar 10,2017
Minithumbup
Emma Rielly
Felicity Bain
By: 'Hazeferg'
Mar 10,2017
0 people found
this helpful
I have found all Members of staff to be courteous and prompt in dealing with matters. They are efficient and helpful. I have had no problems at all with any of the staff....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 10,2017
Minithumbup
Gary Williams
By: 'JO'
Mar 10,2017
0 people found
this helpful
I had a problem with my bank not cancelling my standing order on a rental property that I had with Temples. Once I got the banks error sorted, contacted Temples and Gary was very quick to respond, follow up and keep me up to date on the status of my payment. All the money is in my account again. Very quick and efficient service....
read full review
Was this helpful? Yes
Mar 09,2017
Minithumbup
Emma Rielly
Daniel Griffiths
By: 'M Hammer'
Mar 09,2017
0 people found
this helpful
I have dealt with Temples for the last 4 years mainly with Emma and Daniel but all the staff are very professional and helpful !...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Areas covered
  • CW9
  • CW8
  • CW7
  • CW10
  • WA16
  • WA6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£100,000
  • Max: Β£100,000

Letting
  • Min: Β£0
  • Max: Β£100,000

NALS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
86 0 39 4 2 0 0 0 7 0
Richard Styles Richard Styles
23 reviews

About Richard No description set View full profile
Natalie Williams Natalie Williams
Director
17 reviews

About Natalie BSc (Hons) Health Sciences : Adult NursingNFOPP (National Federation of Property Professionals) Dip RLM (Residential Lettings and Management)Previously a medical and surgical staff nurse, I decided to View full profile
Felicity Bain Felicity Bain
13 reviews

About Felicity Prospective landlord enquiriesMarket appraisalsMarketing propertiesBusiness Development View full profile
Nicola Buckley Nicola Buckley
General Manager
29 reviews

About Nicola No description set View full profile
Joanna Prescott Joanna Prescott
Accounts and Tenancy Administrator
17 reviews

About Joanna No description set View full profile
Emma Rielly Emma Rielly
Tenancy Coordinator
31 reviews

About Emma No description set View full profile
Becca Shannon Becca Shannon
Lettings Negotiator
16 reviews

About Becca No description set View full profile
James Norrie James Norrie
Property Manager
3 reviews

About James No description set View full profile
Alistair Corr Alistair Corr
7 reviews

About Alistair No description set View full profile
Andrew Spence Andrew Spence
1 reviews

About Andrew No description set View full profile
Daniel Griffiths Daniel Griffiths
5 reviews

About Daniel No description set View full profile
Gary Williams Gary Williams
1 reviews

About Gary No description set View full profile
David Mason - upload your photo David Mason
7 reviews

About David No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Agency Services



Let Fee (% of first month's rent)

Full Management 50%+VAT (min Β£360)

Rent Collection 50%+VAT (min Β£360)

Let Only 75%+VAT (min Β£480)



Monthly Fee

(% of each month’s rent)

Full Management 12.5%+VAT

Rent Collection 8.5%+VAT

Let Only N/A



Other Charges

Deposit registration with Tenancy Deposit Scheme Β£24 with Full Management service

Β£36 with Rent Collection & Let Only services

Overseas Landlords with no NRL1 Cert 2.5%+VAT of monthly rent

Property repossessed (requiring relocation of Tenant) 1 month’s rent

Sale of the Premises 1%+VAT of the sale price

Tenancy renewal fee

Β£60 with Full Full Management service

Β£80 with Rent Collection & Let Only services





Withdrawal of property after Tenant has been accepted Β£300



Charges for Outsourced Services

Energy Performance Certificate Β£85

Landlord Gas Safety Certificate Β£69.50

Landlord Gas Safety Certificate plus Boiler Service Β£99.50

Periodic Inspection (Electrical Safety Check) Β£130

Portable Appliance Testing (Electrical Safety Check) Β£65



Inventories & Checkouts

(Included with Full Management)Β Β Β Β Β 1 Bed Β Β Β Β Β Β Β 2 Bed Β Β Β Β Β Β Β 3 Bed Β Β Β Β Β Β Β  4 BedΒ Β Β Β Β Β Β 5 Bed

Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FFΒ Β Β Β  UFΒ Β Β Β FFΒ Β Β Β UFΒ Β Β Β FF

New InventoryΒ Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β£83Β Β Β Β£95Β Β Β Β£95Β Β£107Β Β£107Β Β£119Β Β£119Β Β£131Β Β£131Β Β£143

Checkout Report OnlyΒ Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β£83Β Β Β£65Β Β Β Β Β£77Β Β Β Β£77Β Β Β Β£89 Β£89 Β£101 Β£101 Β£113 Β£113 Β£120

Checkout & Inventory Update Β£83 Β£95 Β£95 Β£107 Β£107 Β£119 Β£119 Β£131 Β£131 Β£143
Last updated at 2:41 PM 08/07/2016 by allAgents

Complaints Procedure

Temples aims to provide the highest standards of service to all Landlords and Tenants, but if you believe you have a grievance, please write in the first instance to Miss Nicola Buckley (General Manager) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU.
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer, we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Mrs Natalie Williams (Director) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU who will review the complaint and a formal written outcome of the review will be sent to you within 14 days.
Following the conclusion of the in-house review of the complaint, should you wish to take the matter further, you can refer the complaint to the Ombudsman Services. You are able to register your complaint online at www.ombudsman-services.org or in writing to Ombudsman Services: Property, PO Box 1021, Warrington, Cheshire WA4 9FE.
If you wish to register a complaint with regard to Insurance Services provided by Temples (Nantwich) Limited, you should contact Arthur J Gallagher, Metro House, Northgate, Chichester PO19 1BE. If you cannot settle your complaint with Arthur J Gallagher, you may be entitled to refer it to The Financial Ombudsman Service.
Last updated at 2:41 PM 08/07/2016 by allAgents

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