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    Julie Mountford
  • Steve Kitchen
    Steve Kitchen
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    Liz Walker
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    Jemma Cowden
  • Sammii Moores
    Sammii Moores
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    Verity Berresford
Welcome to Temples Nantwich, the national award-winning, independent family owned letting specialist, with associated offices in Chester, Northwich and Crewe. We commenced as residential lettings, property management and buy to let investment agents in 2001 and are firmly established as the town’s only lettings specialist. We have seventeen members of staff solely dedicated to lettings and management of houses and apartments in Nantwich and surrounding areas. Our attitude has been to ‘r Read full description...aise the bar’ in terms of the standards we achieve and we have won national awards for excellence in customer service, as voted for by our own landlords. Our extensive experience has resulted in a strong working knowledge of the legislation that underpins property letting and management, and to ensure the protection of our landlords we constantly invest in our systems and processes in response to the ever-changing regulations affecting residential lettings. We have a clear focus on attracting good tenants, securing optimum rents and ensuring a smooth hassle-free tenancy through proactive marketing of quality properties and thorough in-house referencing. We have also developed our unique ‘Privilege’ product which substantially reduces landlords’ risks from rent arrears and the unlikely need to gain possession due to rent default or other breaches of contract. Our property management is hands-on and efficient, and our frequency and reporting of property inspections is highly regarded by our landlords. Property repairs and maintenance are managed through the renowned Fixflo program and we are clearly focused on working with quality contractors to complete maintenance and repair issues quickly and cost-effectively; we are also confident and knowledgeable in dealing with any legal issues that arise during tenancy management. After a decade of serving the residential letting and management requirements of landlords across south Cheshire, we have also responded to our clients’ demands to sell properties too. We have considerable experience in working with investor landlords, who are always looking to grow their portfolios across a broad spectrum of properties and to whom we can circulate investment property details, enhancing our reputation for fair and impartial investment advice. The same principles that have made us a successful market leader in lettings also apply to our investment sales service: a committed and efficient team to give professional advice, respond promptly to all enquiries, negotiate the best deal for our clients, deliver excellent customer service, and ensure a smooth sales process for all parties concerned. A mobile-ready website to reach on-the-go renters; online digital signature system to facilitate exchange of contracts at the click of a button; LED window and wall displays to promote properties in an eye-catching professional light - at Temples, we don’t just take on your property and then let things happen. We make things happen. Please contact us today to find out more.
Temples Lettings

4 High Street Nantwich
Cheshire
CW5 5AR

01270 627272
May 31,2017
Minithumbup
Sammii Moores
By:
May 31,2017
0 people found
this helpful
Sammii was excellent showing us round the properties we wanted to view. Didn't rush us round and let us take our time viewing them....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Sammii Moores
Liz Walker
By:
Mar 31,2017
0 people found
this helpful
Sammi has bin a massive help... really helpful and anserwed by tone of questions! Made me feel at ease about renting our home out. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Sammii Moores
Liz Walker
By:
Mar 31,2017
0 people found
this helpful
Sammi and Liz were fantastic from the start in helping us to secure our lovely new home in such a fast paced market. Fast, efficient, friendly service, thank you!...
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Mar 08,2017
Minithumbup
Steve Kitchen
Sammii Moores
By:
Mar 08,2017
0 people found
this helpful
Due to unforeseen circumstances, my family and I had to leave our property st short notice. We had only moved in six months previously and to move again in such a short timescale was traumatic to say the least. Or should I say it should have been and would have been if not for Steve and the team at Temples. I cannot sing there praises highly enough, for the following reasons: 1.I contacted them and explained the situation that we were in, I was rather distressed and they listened, they then t...
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Comment on agent fees
Fees were average
Was this helpful? Yes
Mar 06,2017
Minithumbup
Sammii Moores
Steve Kitchen
By:
Mar 06,2017
0 people found
this helpful
Fantastic team, professional but personable, always willing to go the extra mile. Couldn't recommend Temples more for renting! Sammi was honest and down to earth, which made our decision much easier....
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Feb 24,2017
Minithumbup
Steve Kitchen
By:
Feb 24,2017
0 people found
this helpful
Excellent service from Steve and his team at Temples. This was our first buy to let property and from our very first meeting with Steve, we were really impressed with his advice and help. Steve knows his business inside out and we appreciated the fact that he took the time to go through every aspect of letting a property from both a landlord's and tenant's point of view. He was happy to spend the time to find out exactly what we wanted/needed and explained all the options that were available ...
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Comment on agent fees
We are using the Temples Privilege service and find that the fees are reasonable.
Was this helpful? Yes
Feb 14,2017
Minithumbup
Sammii Moores
Liz Walker
By:
Feb 14,2017
0 people found
this helpful
Sammii and Liz were an absolute delight to deal with, very professional and made the whole process so easy for me. I would strongly recommend this agent due to the efficient service I was provided with. Thank you once again....
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Feb 13,2017
Minithumbup
Verity Berresford
By:
Feb 13,2017
0 people found
this helpful
After a very disappointing start to our letting journey in Nantwich, verity saved the day and went the extra mile to help secure a flat for my daughter within the timescale that we required. I would certainly recommend verity, she was polite, professional and caring, which stood out within Temples....
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Feb 07,2017
Minithumbup
Sammii Moores
By:
Feb 07,2017
0 people found
this helpful
Very helpful, throughout thank-you Only criticism would be that we initially had to call a few times to check progress. Once sorted the agency were very attentive and the new tenancy layout is very useful....
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Feb 02,2017
Minithumbup
Verity Berresford
Liz Walker
By:
Feb 02,2017
1 people found
this helpful
I've just moved in today and Verity Beresford has been great help throughout the process. Verity did everything she could to fit my needs and helped me find what I was looking for with a wide variety of options. She answered every one of my questions with a response that left me feeling confident in my choice of new home, and will continue to be the person I speak to if I need anything in the future because I know the questions will be answered properly and clearly with knowledge that a lot of c...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 26,2017
Minithumbup
Sammii Moores
By:
Jan 26,2017
0 people found
this helpful
Sammii was very helpful and patient, even going the extra mile to download a compass map on her phone so we could determine which direction the windows faced. Nothing was too much trouble for her, and she remained pleasant and courteous throughout displaying excellent people skills....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 23,2016
Minithumbup
Sammii Moores
By:
Nov 23,2016
0 people found
this helpful
Very friendly and knowledgeable. Took me through the letting process making it very straightforward. A professional service and I can't recommend highly enough....
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Oct 20,2016
Minithumbup
Sammii Moores
Liz Walker
By:
Oct 20,2016
0 people found
this helpful
From start to finish, Temples Nantwich have been a pleasure to deal with. Their communication has been perfect and they are a very friendly team. Sammii dealt with the viewing in a very professional way and was very knowledgable. Verity, Elizabeth and Mandy have all been great too and each have made me comfortable throughout the process. I'd wholeheartedly recommend Temples Nantwich...
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 11,2016
Minithumbup
Jemma Cowden
By:
Aug 11,2016
1 people found
this helpful
Fantastic the most dedicated person of a well established company, she is so thorough..Jemma wanted to help me get my apartment ready for a new tenant.. And is helping me getting the property ready for a sale- I have never had so much customer care. I highly recommend you contact this lady for professionalism and understanding of the tenant/ landlord experience...
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Aug 05,2016
Minithumbup
Steve Kitchen
By:
Aug 05,2016
0 people found
this helpful
I find Temples Lettings very professional and hard working company. The person who gave me the valuation of my property was very knowledgeable of the market and the potential of my property. The person who looked after the all the viewings did this is a very professional way and always with an enthusiastic manner. I would use this company again....
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Comment on agent fees
Comparable with other companies
Was this helpful? Yes
Jul 21,2016
Minithumbdown
By:
Jul 21,2016
3 people found
this helpful
Right where to start!! Temples were brilliant until we had signed the contract and then everything went down hill. Both myself and my partner at the time were excited as it was our first home together however as soon as we moved into the property the communication between temples and ourselves ceased to exist. We weren't too concerned as we did not have any problems whilst we were in the property other than the boiler (the boiler issue was dealt with via the out of hours call line so tem...
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Comment on agent fees
TERRIBLE
Was this helpful? Yes
Jun 22,2016
Minithumbup
Liz Walker
By:
Jun 22,2016
0 people found
this helpful
Having had a bad experience a few years ago I was reluctant to become a Landlord again. However, I appointed Temples some 9 months ago on a full management basis and to date have been pleasantly surprised - the finding of the first tenant, the recent change of tenant and the management of the property throughout has been handled professionally and been relatively stress-free. I have found all the staff to be helpful, friendly and efficient. Jo Hitchin has recently taken over from Tracey Merral...
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Comment on agent fees
The fees are fair
Was this helpful? Yes
Jun 07,2016
Minithumbup
Steve Kitchen
By:
Jun 07,2016
0 people found
this helpful
I have been very impressed by the excellent service I have received from Steve at the Nantwich office during the recent change of tenancy, with the considerable help of a Steve,work on the house has been carried out to a high standard with the minimum of expense to ourselves. As a housing professional myself I appreciate the amount of time and work that is involved to ensure a seamless change of tenancy. I would have no hesitation in recommending this branch for the management of your rental pro...
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Comment on agent fees
I think the fees are fair.
Was this helpful? Yes
Mar 31,2016
Minithumbdown
By:
Mar 31,2016
0 people found
this helpful
If it was possible to put minus stars I would! My boyfriend arranged two viewings with temples a couple of weekends back, although I am local he was travelling specifically for these viewings from the Midlands. We arrived at the first property and the person showing us around was late, not a problem as this is understandable.Upon trying to enter the building it became clear that she did not have the right keys, eventually another tenant let us into the building after several minutes of her pres...
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Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
The service I've received from Temples has been brilliant - prompt, personal and positive in all respects. As a first timer in the letting game I was worried about getting the right agent and a good tenant - Temples have come up trumps in both respects so I am very happy to recommend Steve and his Nantwich team to anyone in a similar position...
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Comment on agent fees
Good compared to others considered
Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
We are new landlords but feel that the staff at Temples have looked after us each step of the way. They have made themselves readily available if we need questions answered and nothing has been to much trouble for them. They have been both professional and approachable....
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Comment on agent fees
There was room for negotiation and we feel that we are getting value for money.
Was this helpful? Yes
Mar 09,2016
Minithumbup
Steve Kitchen
By:
Mar 09,2016
0 people found
this helpful
I can't recommend Temples highly enough. I needed to find a furnished apartment to rent quickly and they were so helpful and supportive. I have mainly dealt with Steve who literally couldn't do enough to get me settled in and make sure everything was right for me. I phoned Steve late one afternoon with a problem relating to the TV and it was sorted the next morning. Extremely professional and made renting this apartment as easy and comfortable as it could possibly be...many thanks...
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Comment on agent fees
Fees are competitive
Was this helpful? Yes
Feb 24,2016
Minithumbup
Steve Kitchen
By:
Feb 24,2016
0 people found
this helpful
Temples Nantwich, in particular Steve, have been fantastic in all respects in helping my wife and I secure our new home. Open, honest, helpful, professional and upfront from start to finish - can't wait to get our keys now!!...
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Comment on agent fees
The fees are more than acceptable and very reflective of their services and the market
Was this helpful? Yes
Oct 17,2015
Minithumbup
Jemma Cowden
By:
Oct 17,2015
0 people found
this helpful
We are renting our first property and were very unsure of the whole process. Our first contact with the branch was a lady called Gemma who met us at the property. She was very helpful, had everything to hand and reassured us the whole way. We then dealt and are still dealing with a lady called Sarah who has been outstanding in her professional manner. Nothing has been too much trouble for either members of staff, they have done everything possible to help us through our journey going the extra m...
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Was this helpful? Yes
Oct 15,2015
Minithumbup
Steve Kitchen
By:
Oct 15,2015
0 people found
this helpful
Steve and the whole Team at Temples have never let me down to find a tenant at a good price and within the timescale of the closing tenancy. A no brainer when it comes to renewing a tenancy for my property. Always quick to respond in a professional manner too. Delighted with the service....
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Was this helpful? Yes
Oct 13,2015
Minithumbup
Steve Kitchen
Liz Walker
By:
Oct 13,2015
0 people found
this helpful
I have been working with Steven and his team since July 2012. The ladies in the lettings office are always quick to respond and are pleasure to work with. Temples tenants vetting process is very thorough and I had so far no issues with the tenants recommended by them. As I am managing property remotely, I really appreciate regular updates while the property is on the market and highlighting any issues as they arise. Temples are also very helpful recommending local services when needed and facili...
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Was this helpful? Yes
Oct 13,2015
Minithumbup
Steve Kitchen
Julie Mountford
By:
Oct 13,2015
0 people found
this helpful
Steve and Julie have looked after my property for the last 10 years. Always the same outstanding customer service, continued communication, and nothing ever too much trouble. They have taken an extra interest in this property, as it is adjoining my private health practice, which for obvious reasons, the right tenants need to be selected. I have recommended them to many of our clients, and will continue to use their services as frankly, they are by far the best in the area....
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Sep 30,2015
Minithumbup
Steve Kitchen
By:
Sep 30,2015
0 people found
this helpful
An excellent service from Steve and the team ! Very professional and highly efficient. A delight to work with. Love the way they are so easy to communicate with - by email, phone.... They take a pride in ensuring that we fully understand the process and are aware of all the options. Any issues are highlighted immediately and we can feel completely confident that nothing is overlooked. Our property was let within a couple of days at the agreed rate and Temples deserve the praise they get from sat...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 01,2015
Minithumbup
By:
Sep 01,2015
0 people found
this helpful
Nikki and she was an absolute delight from start to finish. She went above and beyond her line of duty and is easily the most friendly and helpful estate agent I have ever dealt with. We managed to secure an ideal rental property quickly and without any hassle....
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Comment on agent fees
Never nice having to fork out money but after the service we received can see it was money well spent.
Was this helpful? Yes
Jul 20,2015
Minithumbup
Steve Kitchen
Julie Mountford
By:
Jul 20,2015
0 people found
this helpful
Temples marketed, did all viewings, arranged and let me know and arranged all certificates needed as a landlady. Did all inventories and inspections. Organised all repair work and dealt with any issues. Always kept me informed of progress and work completed....
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Was this helpful? Yes
Areas covered
  • CW5
  • CW3
  • SY13
  • TF9
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 96% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
28 0 19 2 0 0 0 0 2 1
Julie Mountford - upload your photo Julie Mountford
5 reviews

About Julie No description set View full profile
Steve Kitchen Steve Kitchen
Lettings Manager
27 reviews

About Steve I joined the family business over 13 years ago and thoroughly enjoy working closely with landlords and tenants to generate long and mutually rewarding business relationships. I am primarily responsibl View full profile
Liz Walker - no image available Liz Walker
Applications Manager
7 reviews

About Liz No description set View full profile
Jemma Cowden - no image available Jemma Cowden
Lettings Negotiator
2 reviews

About Jemma No description set View full profile
Sammii Moores Sammii Moores
Lettings Negotiator
10 reviews

About Sammii No description set View full profile
Verity  Berresford - no image available Verity Berresford
Lettings Co-Ordinator
2 reviews

About Verity No description set View full profile

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Fees

Application fees:- 1 adult £240, 2 adults £330, each additional applicants £90, company let £360; Other fees due on application where applicable:- guarantor £90, pets £36 (where applicable), fast track £120; Fees due at end of tenancy:- renewal £75, checkout fees:- 1 bedroom £60, 2/3 bedrooms £85, 4-6 bedrooms £110, reference £30.
Last updated at 9:10 AM 25/07/2016 by Steve Kitchen

Complaints Procedure

No procedure set.
Last updated at 9:10 AM 25/07/2016 by Steve Kitchen

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