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Taylors Estate Agents

82 Albany Road Cardiff
Caerdydd
CF24 3RS

029 2029 1732

Oct 23,2014
Minithumbdown
By:
Oct 23,2014
4 people found
this helpful
I booked to view a property and was told Justin would meet me there, and they would send me a text to confirm the house number and postcode. They didn't send a text but I was able to see from Google maps/street view which house we were viewing. We arrived a few minutes early to be safe, waited until about 10 minutes after we were supposed to be met and then phoned the office which went to an answering machine. Waited another 10 minutes until I phoned again but again there was no answer so I left...
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Was this helpful? Yes
By: J McBarnet
Oct 30, 2014
View all comments (1)
As a Branch Lettings Manager it is important for us to review any complaints to better enable us to improve on our mistakes so we meet and exceed our customers expectations. I am sorry that our service levels on this occasion was not to your satisfaction. When a Client telephones to book a viewing on one of our properties, we register your details and inform you of the name of the member of staff who you will be meeting once an appointment is confirmed. We then inform you we will try and arrange....
Aug 10,2014
Minithumbdown
By:
Aug 10,2014
0 people found
this helpful
I used Taylors as I had a really positive experience when buying through them. This was a big mistake. The valuation was over £20,000 too high (which conveniently meant that I payed a higher rate). I must have spent a total of around 40 hours attempting to get hold of various staff at Taylors. I rarely got viewing feedback (maybe once) and I sometimes had to call four or five times before someone would call me back or give me the time of day. As they sell for a fixed rate they showed no ...
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What agent could do to change your mind?
As above
Comment on agent fees
As above
Was this helpful? Yes
Aug 01,2014
Minithumbdown
By:
Aug 01,2014
0 people found
this helpful
Booked an appointment to view a property. A day later received a call to advise then property is not advertised correctly & it should say there was a sitting tenant. When I asked what the move out date / current contract situation was I was advised "Dunno, to be honest." Decided to view property anyway & arrived 10mins ahead of viewing time (as sometimes the agents arrive early). The tenant was in the property & obviously had no intention of leaving for any viewing. Half...
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What agent could do to change your mind?
General professional courtesy would be nice when dealing with people who would be earning you commission.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £145,000
  • Max: £150,000

Letting
  • Min: £0
  • Max: £0



Review statistics

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Fees

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Complaints Procedure

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Awards won by Taylors Estate Agents, Cardiff CF24 3RS

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