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    Laura
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    Susie
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    Ross Grant
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    Gill Worthington
No description available.
Taylor Made

36a Southbourne Grove Bournemouth
Dorset
BH6 3RA

01202 38 88 55

Apr 20,2016
Minithumbdown
By:
Apr 20,2016
1 people found
this helpful
A truly dreadful experience. When moving in there was broken glass on the floor, the toaster and kettle did not work, and there were several lightbulbs already out which were too high up to reach. On departure they claimed the lightbulbs on me! (Costing £126 from my deposit) They also wanted to sell the property and failed to respond to my request for extended tenancy for 3 months and would not comply with the 2 month notice period. I have rented properties in many areas over a numbe...
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What agent could do to change your mind?
Over priced considering the non existent effort
Comment on agent fees
Over priced considering the non existent effort
Was this helpful? Yes
Mar 20,2015
Minithumbup
By:
Mar 20,2015
1 people found
this helpful
In what is often a stressful task, namely buying a property, I found Ross extremely calm and professional; he made the whole process go extremely smoothly. He was always willing to give his time to help deal with any issues and it has been a pleasure to have worked with him. Thanks...
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Dec 08,2014
Minithumbup
By:
Dec 08,2014
0 people found
this helpful
Ross was at all times punctual courteous and reliable. He went beyond the call of duty a number of times. Hard-working and I trusted him - which means a lot! Would recommend this agent He also sold my property and the same applied. Not an easy process though no fault of his but successful in the end....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Oct 13,2014
Minithumbup
By:
Oct 13,2014
0 people found
this helpful
I can honestly say that Ross is an excellent negotiator he has good people skills and is a very competent and enthusiastic person. I was able to contact Ross and get a very quick response to my questions, I believe that he is an asset to Taylor Made. Very often Estate Agents don't return calls and give unrealistic valuations, however Ross at Taylor Made was indeed an exception and a pleasure to deal with. His colleague Susie is also very tolerant and helpful person. All in all I am very ha...
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Comment on agent fees
The agents fees were very competitive in today\'s market I felt as though they earnt their fee, just a shame we have to pay VAT!
Was this helpful? Yes
Oct 13,2014
Minithumbup
By:
Oct 13,2014
0 people found
this helpful
Ross provided an excellent personal service in a friendly but professional manner and was very helpful in visiting the property to check security after we had vacated....
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Was this helpful? Yes
Aug 01,2014
Minithumbup
By:
Aug 01,2014
0 people found
this helpful
Ross has a very professional approach. He always kept us informed of the progress of the purchase. He was very proactive in moving the sale along. Definintely would reccommend him and will be using the Branch to manage the letting of the property for us....
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Was this helpful? Yes
Jun 23,2014
Minithumbup
By:
Jun 23,2014
1 people found
this helpful
From my initial inquiry phone call Ross was most helpfull in advising on a suitable property. His comments on properties we viewed were informative and helpfull. Following the acceptance of the offer and during the sales process Ross kept me informed of progress. As I was not local, he was also helpfull in arranging access to the property for trades to give prices on refurbishment works. I would not hesitate in recommending them....
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Was this helpful? Yes
Jun 04,2014
Minithumbup
By:
Jun 04,2014
0 people found
this helpful
I dealt with Ross a few times throughout buying our flat and found him to be really helpful, efficient, friendly and approachable and always with a very pleasant calming and 'positive' attitude....
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Jun 03,2014
Minithumbup
By:
Jun 03,2014
0 people found
this helpful
These guys really knew their stuff Ross was friendly and knowledgable, he got the property sold within 3 weeks 10k over our expectations. Susie was always on the ball and keen to assist with anything she could. I can't recommend the whole team enough, they went over and above to get the job done. Thanks guys !...
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May 16,2014
Minithumbup
By:
May 16,2014
0 people found
this helpful
Ross was excellent from the very beginning when he assured me that he would sell my flat within 7 days. He did not disappoint! Ross has a wealth of knowledge and coupled with his amenable and friendly manner this makes him a cut above the rest among his peers. Ross went above and beyond his role for me during this transaction, sorting out tedious and complicated problems as they arose, keeping me informed at all stages and was reassuring and efficient throughout. He is a true asset to Taylor ...
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May 12,2014
Minithumbup
By:
May 12,2014
0 people found
this helpful
Ross at Taylor Made exceeded all my expectations when it came to dealing with the sale of my flat in Southbourne. We had put the flat on the market previously and had no offers and nothing but the usual frustrating interaction with the "other" estate agents. Ross had us 2 offers within 5 days after just 3 viewings by targeting the flat to known clients from his contacts. Ross is reliable, professional and trustworthy, I highly recommend him and will not hesitate to work with him in ...
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Was this helpful? Yes
Apr 28,2014
Minithumbup
By:
Apr 28,2014
0 people found
this helpful
Just wanted to express my gratitude to Ross at Taylor made for helping me sell my 3 bedroom flat, with my previous agent I had the house on the market for over four months and although I had many enquiries I did not receive a single offer within that period. In stepped Ross at Taylor made and within 2 weeks I had 2 offers on my property. The property is now sold and Ross managed to find me a property that met all my requirements very quickly when I was looking to buy again through another agent....
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Mar 25,2014
Minithumbup
By:
Mar 25,2014
0 people found
this helpful
I am a new Tenant with Taylor Made and had a great experience. The office staff were great, the lettings negotiator kept me in the loop at all times and got Susie to rush through my referencing so I could move in quick, I found her to always be polite and courteous. Laura attended the property within a month of the start of my tenancy to check everything was ok, I found her to be helpful and pleasant. I would defineatley use them again and or recommend to a friend....
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Was this helpful? Yes
Mar 04,2014
Minithumbup
By:
Mar 04,2014
1 people found
this helpful
Well what can I say from start to finish the sales side of Taylor Made was fantastic, sold my house within 7 viewings and I was kept up to date all the way through the selling of my home. Mr & Mrs s...
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Feb 14,2014
Minithumbdown
By:
Feb 14,2014
6 people found
this helpful
I have used a few letting agents over the years as a tenant and Taylor Made are, by far, the worst agents I have ever used. No matter how much I liked a property, I would rather lose it than have to deal with them again. Our experience from the day we received the keys was shockingly poor. The property we rented (in excess of £1500 per month) was in a filthy condition when we were given the keys (dirty bathrooms, unclean kitchen cupboards, filthy oven and cooker, soiled carpets, pvc w...
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What agent could do to change your mind?
The Agents should ensure that properties are cleaned professionally prior to a new tenancy starting if the previous tenants did not clean. Return phone calls and ensure that problems reported to them are dealt with and keep all parties informed.
Was this helpful? Yes
By: Unhappy landlord
Mar 21, 2014
View all comments (1)
I agree. They are the total pits....
Dec 15,2013
Minithumbdown
By:
Dec 15,2013
3 people found
this helpful
A truly awful experience from beginning to end. Rude, patro ising and lazy staff who have no interest in providing ƒÂ  dƒÂ©cent service. Would never use them again and would advise everyone i know to avoir them....
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Nov 25,2013
Minithumbdown
By:
Nov 25,2013
5 people found
this helpful
Laura in the Southbourne office left me a message 3 weeks after she was supposed to carry out a standard property inspection on my flat, to say that she hadn\'t been able to do it (I\'d made sure I was out so assumed it had been done). Instead of explaining, she launched in with \'have you changed the locks?\' (No I hadn\'t) and said she couldn\'t get in with her key. I said I had no problem whatsoever with mine. So I agreed without question that she could come the following morning, and I\'d m...
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What agent could do to change your mind?
Have a better approach to customer service- this has been the worst incident I\'ve experienced with them, although there have been four or five times when I\'ve contacted them about something legitimate which needs doing from a safety or maintenance perspective, and they have hurried me off the phone, making me feel like a pest, \'and have not followed my requests ip without a lot of further contact on my part.
Was this helpful? Yes
Oct 02,2012
Minithumbdown
By:
Oct 02,2012
10 people found
this helpful
The agent was fine up until I removed the property from them as I needed to let it out to a family member. The tenant did not pay his last months rent and asked to use his deposit to cover this, he had a deposit was £750 while the rent was £650, to which I reluctantly agreed. The property was vacated and left in a terrible state including smell of tobacco, cigarette burn on the carpet and a broken window as well as leaving a lot of furniture on the outside of the flat. After waiti...
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Was this helpful? Yes
May 28,2012
Minithumbdown
By:
May 28,2012
8 people found
this helpful
As per other reviews, the staff were very helpful and friendly up to the point that they received my deposit and rent. From that moment they were patronizing and rude. I stopped using them in Feb this year. I didn\'t write a bad review at the time as I was in the middle of moving out. They did get my full deposit back to me after a few weeks but this was mostly due to me threatening legal action, (helpful website - http://www.tpos.co.uk/make_complaint_rents.htm ). Today I received a gas bi...
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What agent could do to change your mind?
DO NOT USE THESE PEOPLE. I know estate agents are generally regarded as assholes but these people are without souls. They could have got the date that I could move in right, (not 3 days later) They could have had the keys ready at 9am instead of 12 noon, I had told them I had taken the morning off to move in. They could have just done their job they could have replied to my e-mails or calls regarding a groundfloor window that wouldn\'t lock shut, hot water that rarely worked, the provided \'bed\' that was essentially 1inch thick pieces of infested sponge covering a damaged spring frame. (eventually changed after I quoted fire regulations to them). They will try to bully you. read up on your rights. Also try to find anywhere an e-mail or phone number where you can complain to somebody more senior, I don\'t think its an option
Was this helpful? Yes
Dec 24,2011
Minithumbdown
By:
Dec 24,2011
5 people found
this helpful
Patronising & argumentative staff. Dragged their heels when releasing the deposite & ignored emails. Staff passed the buck instead of answering questions. Not an impressive customer journey in my opinion....
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What agent could do to change your mind?
Don't take business for granted.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£137,000
  • Max: Β£360,000

Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 1 6 7 0 5 0 0 0
Laura  - upload your photo Laura
1 reviews

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Susie  - upload your photo Susie
4 reviews

About Susie No description set View full profile
Ross Grant - upload your photo Ross Grant
11 reviews

About Ross No description set View full profile
Gill Worthington - upload your photo Gill Worthington
0 reviews

About Gill No description set View full profile

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