• Luke Bennett
    Luke Bennett
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    Andy Fisher
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    Louse Murphy
  • Hayley Higgs
    Hayley Higgs
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    David Branch
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    David Priestly
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    Genta Zherka
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    Tamara Abbot
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    Charlene Pamment
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    Morden Surrey
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    David Priestley
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    Nirav Mehta
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SW19 Estate Agents

119 Merton Road South Wimbledon, London
Greater London
SW19 1EH

020 8544 2828

Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
Me and my girlfriend recently moved to Wimbledon and dealt with Andy. He has been extremely helpful and always there for any enquiries or questions we may have. We always get a quick response and always with a professional and happy manner. Would recommend for certain....
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Jul 15,2015
Minithumbup
By:
Jul 15,2015
0 people found
this helpful
I have recently sold my property through SW19 Estate Agents, and i could not be more pleased with the service that i received. I specifically dealt with Ryan, Samuel and Hayley and found them all to be professional, knowledgeable and approachable. It was good to deal with nice, real people who actually had the interests of the client ie me at heart. There were a few issues along the way caused by the parties either side of the chain, but i liked the fact that SW19 took ownership of the issue and...
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May 04,2015
Minithumbup
By:
May 04,2015
1 people found
this helpful
As discussed on the phone, I just wanted to send a quick email to yourself and Genta to say thank you for all your hard work with our new home. The last agency we used messed us around a lot and were never very helpful, nor pleasant to deal with. You have both been extremely helpful and understanding throughout the whole process, making a normally stressful period very straightforward and pain free! If you could also thank the landlord as well, we really appreciate everything he has done with...
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Apr 21,2015
Minithumbup
By:
Apr 21,2015
0 people found
this helpful
I simply cannot thank the team at SW19 enough for making the purchase of my first house a dream! I had started the process with Lauristons, but their poor smarmy attitude lead me to SW19. Luke Bennett handled any worries I had and was on call 247. As a first time buyer I was unaware of all the different stages in the process and found all their experience a blessing. There was even champagne on completion! I have now moved in, settled and looking forward to my first summer in my new home. Th...
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Comment on agent fees
All fees were well deserved. I cannot rate them highly enough. A TRULY personable experience with a great team.
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Mar 13,2015
Minithumbup
By:
Mar 13,2015
0 people found
this helpful
I am very happy with the service that Genta provided us with for attaining our new property. She helped us make a typically stressful time run smoothly. She was more than happy to answer any questions i had. We are extremely pleased with the property and the customer service of the letting management team....
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Mar 13,2015
Minithumbup
By:
Mar 13,2015
0 people found
this helpful
we are now tenants of a property which we rented through SW19 estate agents. We are very greatful to have met Genta as this being the first time we are renting somewhere in the UK it was a stressful time, but Genta has helpful and patient she run through everything with us. We had to vacate our previous property and had jowhere to store our items , SW19 offered to hold yhem fir us until we moved into the property which we found through. Genta as an agent went out of her way and even helped us mo...
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Feb 16,2015
Minithumbup
By:
Feb 16,2015
0 people found
this helpful
From start to finish, SW19 were brilliant! My wife and I were selling the first property we bought together and I was keen to use an agency that appreciated the uniqueness of the flat and its qualities, and would get us a fair market price. Luke really understood this, and as a local guy himself he saw the flat's potential and strong points. We then dealt with Ayo who found us our buyer - he was a big friendly, charismatic guy who worked hard on a price that was good/fair for the buyer and us. T...
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Dec 01,2014
Minithumbdown
By:
Dec 01,2014
6 people found
this helpful
The agent is incompetent, they do not respond to emails, just take your money and disappear. Neither are they worthy as letting agents, I had to chase them for what seemed like forever and a day to be issued with my tenancy agreement, Inventory on moving in, receipt of all monies paid to them etc. and neither are they worthy property managers; the property was not professionally cleaned, I sent them photographic evidence and and bill to show them the cost I had incurred as a result and to date,...
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Comment on agent fees
Given the level of service is rock bottom, I don\'t think they should be charging a fee at all.
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Dec 01,2014
Minithumbdown
By:
Dec 01,2014
4 people found
this helpful
It hasn't been long since we've been dealing with them but has had terrible experiences with them. They not only have an incompetent team but the whole company is poorly managed - it's like the company is being run by circus clowns - on second thoughts, circus clowns may fare better than this lot. They don't respond emails; they will make up stories and not scared to lie; they are inefficient. In our case at first they wouldn't send the deposit receipt and inventory even after following-up 50...
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What agent could do to change your mind?
They lie. They don\'t respond to emails or messages. They are extremely incompetent.
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By: Luke
Dec 13, 2014
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SW19 took over the management of this property with effect from 1st December 2014. I feel the writer of this review is very misleading to readers as we not responsible for the property prior to this date, and in my opinion it is clear her frustrations and points are as a result of the previous management company for which we cannot be held responsible for. Since taking on the management of this property my Property Manager has visited the property and addressed all outstanding issues to which m....
Feb 14,2014
Minithumbdown
By:
Feb 14,2014
8 people found
this helpful
Appalling agent, rude, incompetent and should be avoided at all costs!!! Initially keen to get the deal done, form a vendors point of view terrible as all viewings were put on hold whilst my offer was accepted, in excess of 20 viewings cancelled, good for me at the time but why would you use an agent that does that?!! It was \'too complicated to have more than one offer!!\' I would steer clear at all costs and have had to resort to the Ombudsman and the OFT as they don\'t communicate....
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What agent could do to change your mind?
Nothing - there is nothing even wild horses could do to make me go back to them!!
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By: B
Mar 06, 2014
View all comments (2)
The Ombudsman and the OFT are looking into this, as you know, not only have you have responded to them, you have been cc'd in on correspondence!!!! The case comes before them for review in April and i will happily publish the findings on here for you. Perhaps with so many complaints you cannot recall them individually, I quite agree the numbers of viewings and offers is information that should only be communicated to vendors, hence my surprise at it being communicated to myself!! I was most sur....
Dec 20,2013
Minithumbup
By:
Dec 20,2013
2 people found
this helpful
Letting Agencies have a notoriously bad reputation but SW19 really are a breath of fresh air. They are completely honest, open and so helpful. Even though I ended up renting a property through another agency (the worst I have ever dealt - Lauristons), Luke is always happy to help and answer questions even though he is getting nothing from it. I walked in again today to ask a question about finding a new property, and as soon as I walked in the whole team turned, smiled and said hello. I have alr...
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Nov 25,2013
Minithumbup
By:
Nov 25,2013
1 people found
this helpful
I should like to commend everyone I dealt with at SW 19 Estate Agents for their professionalism in handling the sale of my property, and Hayley Higgs of the sales prgression team in particular. The issues involved were not always straightforward and she discharged her responsibilities with tenacity, politeness and cheerfulness, always keeping me in the picture and acting with tact and, where necessary, with urgency....
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Nov 22,2013
Minithumbup
By:
Nov 22,2013
0 people found
this helpful
I used SW19 to sell my property and I cannot thank them enough for the outstanding service that has been provided. Hayley is the Sales Progresser and she has been fantastic all the way during quite a stressful time. She was informative and meticulous in ensuring a happy exchange was reached - she is a credit to the team and fantastic at her job. I have used SW19 for many years to assist with lettings and they have been equally as good in overseeing everything and getting me the best tenant...
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Nov 07,2013
Minithumbup
By:
Nov 07,2013
0 people found
this helpful
I would recommend using SW19.com without hesitation. I sold & purchased a house via them and found the team I worked with informative, professional, honest and reliable. At the point of completion my sellers had not moved out. I spoke with SW19.com and asked them to attend the property to speak to seller. They arrived immediately and took control to help with the situation. The morning after the house was clear and the seller had left. Selling and buying a house is a stressful time ...
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Aug 11,2013
Minithumbup
By:
Aug 11,2013
0 people found
this helpful
I chose SW19 Estate Agents because they were recommended to us by a friend. They attended the property the next day after calling them to look at it. They advised how I could get the upper most monthly rental on the flat by doing minor cosmetic alterations. The property was on their website within a few hours after the viewing and also on their website section on Zoopla and Rightmove. We got interest almost immediately! They performed thorough reference checks on the couple who finally moved in...
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Jun 14,2013
Minithumbup
By:
Jun 14,2013
1 people found
this helpful
Luke Bennett was very helpful, professional and pleasant to deal with. This is the fourth time I have let my property through SW19 and on this occasion it took only one viewing. I am very pleased with the services provided and I would happily recommend them....
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May 23,2013
Minithumbup
By:
May 23,2013
9 people found
this helpful
Absolutely OUTSTANDING service from SW19 - can\'t recommend them highly enough. Have used them for my property for about 4 years on a full let and management basis. Brilliant. They find tenants quickly. Any issues with tenants are professionally and confidently sorted out without hassle to me as a landlord. I particularly rate their Accounts team (thank you Ray! You\'re great!). I\'m advised on rent issues. They\'ve recovered money for me from guarantors and third parties that I thought w...
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Apr 28,2013
Minithumbup
By:
Apr 28,2013
0 people found
this helpful
I just bought a flat from sw19 estate agents and I am very satisfied with the service provided by both Ryan, who showed us the property initially, and Hayley. They were very helpful and always acted in a professional manner. My calls and emails were responded to promptly and I had no issues during the buying process. We completed the purchase (no chain) in 6 weeks....
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Apr 26,2013
Minithumbup
By:
Apr 26,2013
0 people found
this helpful
Thoroughly professional, efficient and polite. SW19 provided good advice and did what they said they would do. Once our sale was agreed the after sales team were a great help in contacting the various solicitors and other agents to make sure everything went smoothly. Would thoroughly recommend David and his team to any prospective seller....
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Apr 10,2013
Minithumbup
By:
Apr 10,2013
0 people found
this helpful
Some initial communication problems at the very beginning, however the staff have gone the extra mile to rectify this. All the staff were extremely pleasant, helpful and gave good customer service,especially Hayley, David and Luke. I would most definately recommend to friends....
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Feb 23,2013
Minithumbup
By:
Feb 23,2013
1 people found
this helpful
I was looking for a house for nearly 3 years and David Priestley at SW19 was brilliant. He listened to what I wanted and really seemed to understand my needs. He persevered until he found me the perfect home and the sale proceeded smoothly with the support of the sales progression team behind the scenes. I highly recommended them and would definitely use them again if/when I move again....
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By: Luke
Mar 16, 2013
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Thank you for your comments. Luke Bennett Director....
Feb 22,2013
Minithumbdown
By:
Feb 22,2013
15 people found
this helpful
Terrible agency - completely unprofessional and unhelpful. After phoning to make a complaint about their service, it seems that the rot stems from the top: Luck the MD firstly hangs up on our first conversation, so I call back only for someone to tell me that he has to go and move his car! Then in our second conversation, he was completely unhelpful and implied that I was the problem - then again shouted and put the phone down on Never use this agency...
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What agent could do to change your mind?
Terrible agency - completely unprofessional and unhelpful. After phoning to make a complaint about their service, it seems that the rot stems from the top: Luck the MD firstly hangs up on our first conversation, so I call back only for someone to tell me that he has to go and move his car! Then in our second conversation, he was completely unhelpful and implied that I was the problem - then again shouted and put the phone down on Never use this agency
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By: Payman Rezania
May 04, 2013
View all comments (2)
The reviews are clear Mr Bennett - SW19 is run in an unprofessional way. I didn't want a priority viewing s you mentioned - I just didn't want to view it with a bunch of other buyers...my prerogative as a client you claim to work for. Mr Branch was rude and completely uninterested in my disappointment to arrive to a block viewing without notification. If you had told me it was a block viewing I would not have taken time off work to view it. How is that working for the client?....
Feb 18,2013
Minithumbdown
By:
Feb 18,2013
11 people found
this helpful
Worst then typical estate agent. Never mentioned that landlord lives upstairs, nor that the flat was full of mould, never said anything about landlord\'s additional conditions until we paid deposit (and it was too late to back of, as we would loose it). Generally, very \'helpful\' while you are looking, but once you pay deposit, what a change. NEVER NEVER AGAIN!!!!...
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By: Luke
Feb 20, 2013
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In response to the above points it is not a requirement for landlords to state if they reside above or nearby a let property, in fact a common reason why estate agents are instructed, is that the landlord wishes to remain anonymous and not be involved directly with tenents in the management of their let property. Often a landlord residing close to his or her property can be a benefit as should an issue arise they are easily contactable and a situation can be remedied quickly. If the property has....
Dec 26,2012
Minithumbup
By:
Dec 26,2012
1 people found
this helpful
Really helpful from the first moment. They maintained constant and efficient contact with the seller and myself . Friendly and helpful....
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Dec 07,2012
Minithumbup
By:
Dec 07,2012
0 people found
this helpful
We sold our house through SW19 and had a very good experience. We were selling in a quiet market but Richard gave us good advice on selling, Louise and Ryan always gave us lots of warning of viewings, had a good knowledge of the house/ features and gave good feedback afterwards. Once we had an offer Hayley was fantastic chasing through the process and keeping us updated, it was a long chain with complications and this was no easy task....
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Dec 06,2012
Minithumbup
By:
Dec 06,2012
1 people found
this helpful
I was shown the flat by Genta who had lots of detail about the flat and the landlord. Genta gave me her mobile number and made it easy for me to contact her to take the flat. We also delt with Tamara Abbot and Charlene Pamment at the SW19 office who were very helpful....
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Dec 05,2012
Minithumbup
By:
Dec 05,2012
0 people found
this helpful
I had a positive experience with SW19. Both David and Hayley were consistently friendly and helpful and good communicators. When something went wrong they were quick to own up to a mistake and to apologize for it and then they made sure that they did everything to facilitate us and the purchase. They always answered the phone and replied to messages....
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Nov 04,2012
Minithumbdown
By:
Nov 04,2012
9 people found
this helpful
Utterly useless. Never respond to emails promptly, when they finally respond they are rude and arrogant. Unprofessional, seem unaware of basic tenancy laws and see you as a cash cow....
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Oct 22,2012
Minithumbup
By:
Oct 22,2012
0 people found
this helpful
The service from SW19 has been nothing short of wonderful for us after the initial buyer & agent gave us a nightmare to deal with by pulling out of the chain at the last minute. With the house we are purchasing at risk, they managed to find a buyer with the first viewing and pushed the deals through in a matter of 5 weeks!! Hayley was instrumental of pulling daily progress, extreme pushing, management of queries between myself, the vendor and the buyer of the whole chain, and even contac...
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Oct 18,2012
Minithumbup
By:
Oct 18,2012
2 people found
this helpful
The staff at SW19 estate agents, Wimbledon really did go the extra mile with helping me to bring the sale of my property to completion. In my particular case, I had a very difficult and uncommunicative solicitor. Between Louise and Hayley at SW19, we managed to get my sale completed in a timely manner. They both went out of their way to be helpful and to make sure the relevant information was passed on to the relevant parties, and intervening between myself and my solicitor when necessary. Th...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 73% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £320,000
  • Max: £450,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 2 6 4 9 2 5 0 1 3
Luke Bennett Luke Bennett
Director
7 reviews

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Andy Fisher - no image available Andy Fisher
Lettings Manager
3 reviews

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Louse Murphy - upload your photo Louse Murphy
2 reviews

About Louse No description set View full profile
Hayley Higgs Hayley Higgs
Sales Progression Manager
12 reviews

About Hayley No description set View full profile
David Branch - upload your photo David Branch
2 reviews

About David No description set View full profile
David Priestly - no image available David Priestly
Company Manager
3 reviews

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Genta Zherka - no image available Genta Zherka
Renewals Co-ordinator
4 reviews

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Tamara Abbot - upload your photo Tamara Abbot
1 reviews

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Charlene  Pamment - upload your photo Charlene Pamment
0 reviews

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Morden Surrey - upload your photo Morden Surrey
1 reviews

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David Priestley - upload your photo David Priestley
1 reviews

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Nirav  Mehta  - upload your photo Nirav Mehta
0 reviews

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