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23 Bath Street Cheltenham
GL50 1YA

01242 241200

Aug 18,2012
Aug 18,2012
2 people found
this helpful
Written on: 18/08/2012 "Do not touch!" Do not touch this agency unless you are prepared for a court battle to get them to respond to disrepair complaints (for which you will need to record, photograph and diarise everything that ever happens with respect to your tenancy), unless you are prepared to be told repeatedly that you are not a client of Surelet, the landlord is, and witness the landlord being prioritised over you again and again and again; unless you want a company with ...
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What agent could do to change your mind?
They could have checked the property before letting it to me, including the Economy 7 hot water and appliances, which can be checked by turning them on one day, and returning the next, to see if they\'re functioning. They could have made sure there was adequate hot water, could have insisted landlord have cooker professionally cleaned and repaired, made sure exposed wiring was covered properly, that extensively-rusted heater cover was sprayed (in fact, this heater needing replacement anyway, since it was not working at all, but it was also an eyesore which confronted one on entry through front door. They could have altered the tenancy to include the under-the-counter permission given to work at home. They could have made sure the filthy grouting in the bathroom was cleaned. They could have had the masking tape from around the kitchen flourescent light removed, and fitter a diffuser (plastic cover to prevent glare). They could have had the filthy, fat-saturated and torn kitchen blind replaced. They could have taken a water meter reading and showed me where the water meter was. They could have supplied a manual for the cooker, heaters and immersion, instead of leaving me with the hard work of finding the serial number and model number on the cooker, locating the make online, and sending off for a manual myself. They could have repaired or replaced the broken grill pan handle, oven shelf and fat-saturated filter. They could have insisted on a fridge where the ONE freezer shelf closed properly (it has a swing-DOWN opening door, so has to be held up with tape, and over-freezes constantly), and made sure I had a fridge with a working internal light, which kept to a low enough temperature. They could have replied to my many e-mails requesting redress from these and other matters, and refrained from writing to me that I was anti-social, verbally abusive (on a phone call I recorded to their knowledge, which will prove I did NOT verbally abuse anybody), bullying (ditto) and caused a member of their staff to burst into tears (ditto, and actually on the recording he is rude, sarcastic, refuses to take the nature of my complaint, and slams the phone down at the end). In particular, they could have investigated BEFORE writing to me that I was anti-social, at a time when I was obliged to call Cheltenham Community Police Officers in THREE times before my neighbour was to discontinue partying/socialising brutally loudly outside my glass front door every other day or so for several months {No doubt the anti-social neighbour had written to them trying to end my tenancy so they could continue partying as they had previously apparently had the freedom to do - and my property manager - of whom I am a paying CLIENT (although Surelet remain willfully ignorant of this fact, jointly and severally (including the franchising director) decided instantly to abnegate her legal responsibility of duty of care and reasonable care and skill, and fire off a letter to me in more contempt]. They could write an apology for all their tortuous and written remarks, as well as the verbal ones, and spoken threats of eviction when rent was a matter of days late, including sending a car around with notice instantly. They could compensate me financially for the serial and several denial of contract with me, for breach of contract, nuisance, spoiling of quiet enjoyment, reputational injury and frustration of contract, amongst other torts. They could have spoken to me about all these matters on any of the many occasions I have telephoned them and written to them to sort things out without having to go to court. My approaches have included the property manager, branch directors, head office \'complaints\' (not officially) e-mail address, managing director and finally, franchising director. Time and time again I have been told they have done nothing wrong. They could have pointed out to the landlord, when flimsy plastic built-in wardrobe fittings recently collapsed, that it his duty to repair them under the Landlord and Tenant Act, and refrained from verbally implying that I had been maliciously damaging them after 2,3 years of tenancy in which I had reported disrepair after disrepair after disrepair, organised and allowed entry for numerous repair workers, at the loss of income and quiet enjoyment to myself. They could admit in writing that this was merely an attempt to avoid paying out for repairs, and effectively ended my tenancy, that being one step too far for me, having offered to pay, at most, ‚£37.50 towards this two repairs even though not obliged and having paid a previous repair to wardrobe pole supports myself. They could apologise for thus attempting jointly and severally with the landlord to unjustly enrich themselves whilst making life hell for me. They could offer to compensate for my time in perhaps a hundred hours spent chasing them (including the day before yesterday, over hot water issue) to acknowledge e-mails and reply to them, carry out repairs promptly and at all, for several thousand pounds wasted investing in a property which clearly I was never going to be bale to quietly enjoy, and thus falsely advertising it as being an acceptable standard, for tortuous (wrong) remarks made about me to me, and promise not to continue all the above activities. I really have to get to work now, so I can\'t detail everything, but anyway, these matters will be sorted out by the appropriate authorities. Surelet will not respond to my e-mails or telephone calls, so they\'re certainly not going to sort it out in public here - or, they will make denials which will cause me further stress and tortuous injury for public defamation, and therefore I write this as a warning to others, only, and invite you to look out for Facebook Group \'Self Help for Private Tenants in Cheltenham\' and following website. In order to meet the conditions of saying this review is \'fair\', Surelet have at times been helpful to me, as well as the above, helping me get out of even worse housing at short notice and sending repair men in for the various issues with appliances, etc - but all of the above is true, and I believe others should be warned, and the tenants of this country (more than 10% of the population) need to start fighting back and not staying quiet for fear of losing their homes. Thankyou.
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