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Surelet

23 Pensarn Road Carmarthen
Carmarthenshire
SA31 2BS

01267 240081

Nov 25,2016
Minithumbdown
By:
Nov 25,2016
1 people found
this helpful
Terrible service- moved into a room in a house in carmarthen - in the viewing I told them there was not a fridge - they hadn't noticed this!! I was assured one would be provided by early the following week. I also pointed out minor things like missing light bulbs etc. After 2 weeks of false promises +lies I did the light bulbs myself + provided a tempory cover for the hole in the wall which they'd failed to show me at the viewing. It took 4 weeks and 2 days to get a fridge despite constant phon...
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Was this helpful? Yes
Apr 07,2014
Minithumbdown
By:
Apr 07,2014
17 people found
this helpful
This letting agent was used by our landlord in conjunction with our recent tenancy. We looked for a cost effective property that we wouldn't struggle to pay rent and bills however after des coding to rent this property off Surelet we discovered the many fees attached to renting through their service. Not only did we find their initial inspection and inventory fees, admin costs and final inspection and inventory fees very expensive. We were made to pay £1200 bond for a £475 property i...
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What agent could do to change your mind?
Better communication Reasonable admin and inspection fees Not take photographs on inspection Do not ask inappropriate questions about how often you clean the property when the property is clearly in excellent condition. Chase landlords when fixtures are broken and remnants are willing to replace items at own cost. Resolve damp issues and chase landlord when no response has been gained especially when there is a newborn baby in the property. If passing on deposit information give correct details
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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Letting
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