• claim your profile
    Claire Bailey
  • claim your profile
    Sarah Perry
  • claim your profile
    assmat ali
  • claim your profile
    Matthew
No description available.
Surelet

14 Market place Burton Upon Trent
East Staffordshire
DE14 1HA

01283 537120

Sep 04,2016
Minithumbdown
By:
Sep 04,2016
1 people found
this helpful
I tried to leave 0 stars but 1 is the lowest! Tenants be VERY careful and avoid if possible. This goes for all the big high street agents to be honest but it's not easy when you don't have much choice. Expensive fees, VERY unprofessional and never do what they say they will or call back etc etc. Rude staff that treat you like a second class citizen if you're renting. Be extremely aware of all their masses of extra fees for doing nothing (eg tenancy renewal, 'final inspection' etc etc). Above a...
read full review
Comment on agent fees
A lot of money for nothing and massively inflated fees/charges eg ƒâ€š‚£60 for a lost key which would cost about ƒâ€š‚£3.
Was this helpful? Yes
Jul 06,2016
Minithumbdown
By:
Jul 06,2016
0 people found
this helpful
1 star is to much for this company absolutely Disgusting the service is appalling some of the staff wouldn't know customer service if it jumped up and slapped them in the face now begins the fight to get our deposit back !!!! They hold your deposit for the most pathetic things I think if you farted they would charge you there highly ridiculous maintenance fees I don't know what company's they use for this ! I wouldn't recommend them to my worst enemy and reading previous reviews it sounds like e...
read full review
What agent could do to change your mind?
Extortionate
Comment on agent fees
Extortionate
Was this helpful? Yes
Jun 27,2016
Minithumbdown
By:
Jun 27,2016
0 people found
this helpful
If I could rate no stars we would have!! So here's our story - we were given notice through Surelet that our landlords were wanting to sell the house we were renting from them. The only house in the area we found on short notice and in our price range was again through Surelet which we were desperately trying to avoid as when we had the tiles collapse in the kitchen before Christmas it took 5 1/2 months for them to even get someone out to come look at it only to find out that the wooden supports...
read full review
Comment on agent fees
Appalling
Was this helpful? Yes
Jul 22,2015
Minithumbdown
By:
Jul 22,2015
1 people found
this helpful
I would like to express my disappointment and frustration on how we have been treated by Sure let in Burton Upon Trent. We had to wait 3 weeks for a viewing on a property. In which we had to constantly ring and chase for this viewing as no one ever got back to us. We got told on a numerous of occasions that they did not yet have the keys as Martin and Co were the previous letting agent for this property and they were in fact handing this over to Sure let. Papers were signed at the shop befor...
read full review
Comment on agent fees
We had to pay an additional ‚£239 to move in 9 days early which they had calculated wrong anyway. And then when we paid the Money they asked what it was for? Very poor Service from start to finish.
Was this helpful? Yes
May 20,2015
Minithumbdown
By:
May 20,2015
0 people found
this helpful
moved into a property on the 23rd of april 2015 with a gas debt on the meter we wernt made aware off. Hand rail for stairs completly loose. Light fixtures in bthroom have drop down out of there holes and are hanging over bth. Drain pipes existing the property have wide holes in the wall so loads of bugs get in etc woodlice. . .slugs. . .spidppliances left in kitchen we were told would be removed before we move in. front door doesnt sit flush at the bottom. We foud out later from the senior p...
read full review
What agent could do to change your mind?
The management is a father daughter team which means you cant put forward a complaint.
Was this helpful? Yes
Sep 17,2014
Minithumbup
By:
Sep 17,2014
1 people found
this helpful
Surelet have been nothing but professional from the word go while dealing with my property. My property was let within one week! And tenants moved in within another week. All staff within the Burton branch were very friendly and efficient. I couldn't recommend them enough!...
read full review
Comment on agent fees
I felt the fee\'s were fair for the amount of work they carried out. Very competitive as I\'ve spoken to a lot of different agents in the area before making my decision to come on with Surelet Burton.
Was this helpful? Yes
Jul 31,2014
Minithumbdown
By:
Jul 31,2014
4 people found
this helpful
WARNING DO NOT rent from surelet!!! When we saw our house 2 1/2 months ago we said we wanted carpets cleaned bath pannel putting back on and the garden (which was an absolute tip!) clearing of all the junk rubble and weeds. They had a month to do it and when we got our keys NOTHING was done. Now 2 1/2 week later our garden is still like a dumping ground only moving everything from one end of the garden to the other. Ive phoned everyday since moving in and still nothings been done. Never getting ...
read full review
What agent could do to change your mind?
By doing your jobs
Comment on agent fees
Expensive. This was even more annoying when we were just pushed from pillar to post after they got our money
Was this helpful? Yes
Apr 21,2013
Minithumbdown
By:
Apr 21,2013
2 people found
this helpful
This agent used a cowboy gas engineer who was incompetent and in my opinion are absolutely useless as an agent, would never use again and will definitely never recommend to landlords nor tenants...
read full review
What agent could do to change your mind?
use reputable contractors and improve customer service
Was this helpful? Yes
Jun 28,2012
Minithumbdown
By:
Jun 28,2012
2 people found
this helpful
Overall, I would rate the communication skills of Surelet staff as extremely poor. They are very slow and unhelpful when dealing with tenant problems/complaints. It took me over 6 months of repeated phone calls to obtain a full set of keys for my property and, on one occasion, the member of staff dealing with my query refused to speak to me on the basis that they \'hadn\'t sorted the problem\' and therefore had nothing new to tell me! The only thing that I have found Surelet to actually be good...
read full review
What agent could do to change your mind?
Been more efficient when dealing with problems (6 months is not a reasonable time scale!). Educated their staff regarding basic customer service and people skills. Had the courtesy to actually communicate with the customer. For example, by informing them when maintenance/servicing needed to be performed on their property rather than just giving the customers mobile number out to random tradesmen Being much more transparent and open about the nature and extent of their fees (in addition to reviewing whether the fee is actually reasonable in the first place!)
Was this helpful? Yes
Nov 14,2011
Minithumbdown
By:
Nov 14,2011
8 people found
this helpful
We chose surelet as they were a local company and the sales guy was quite good at assuring us of an easy letting experience. However, this has been anything but the case!! Surelet, although doing 1 inspection (despite being promised 3) decided that it was perfectly acceptable for a tenant to deal drugs from our house, keep 2 Rottweilers, vandalise our house, steal expensive white goods and leave us with thousands of pounds worth of damage and then deliver absolutely no customer service. On to...
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 2 0 7 0 0 0 0 0 0
Claire Bailey - upload your photo Claire Bailey
1 reviews

About Claire No description set View full profile
Sarah Perry - upload your photo Sarah Perry
1 reviews

About Sarah No description set View full profile
assmat ali  - upload your photo assmat ali
1 reviews

About assmat ali No description set View full profile
Matthew  - upload your photo Matthew
1 reviews

About Matthew No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Surelet, Burton Upon Trent DE14 1HA

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property



.