Surelet
Burton Upon Trent, DE14
1.5/5, 14 reviews
14% recommended
50% lettings valuation accuracy
45% lettings fee satisfaction
No company information

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Surelet
14 Market place
Burton Upon Trent
East Staffordshire
DE14 1HA
01283 537120

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 45% £350 £595
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 3 0 8 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“I would not recommended......”

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Jan 27,2021
Minithumbdown
By: 'Unsatisfied Tenant'
Jan 27,2021
0 people found
this helpful
Well...They are quite rude and unprofessional. One example for all: They are unable to provide simple thing like electronically signed contract after nine weeks when the tenancy agreement started with the excuse they do not have access to their office due to the covid-19. ...
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Was this helpful? Yes

“Avoid!!! Avoid!!!...”

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May 28,2020
Minithumbdown
By: 'Mohammed'
May 28,2020
2 people found
this helpful
I wish I could give it -10 as this company is so poor in terms of professionalism and how to deal with people. They miss lead you into handing over money and then refusing to give back. Please!!! please!!! don’t hand over holding deposit ...
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Was this helpful? Yes

“Landlord Review...”

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Sep 11,2018
Minithumbdown
By: 'Tariq'
Sep 11,2018
3 people found
this helpful
I gave them two properties to manage. Both had rules of no pets. Both properties were let with tenants who had pets due to lack of checking by Surelet. Both properties suffered damage, but was not reported back after their periodic checks. renewals were supposed ...
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Was this helpful? Yes

“Landlord...”

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Apr 28,2018
Minithumbup
By: 'Stretton'
Apr 28,2018
0 people found
this helpful
We are overseas landlords and came to Surelet after having to let our previous agent go. James Norman looks after our property from the Burton Branch. He keeps us informed at all times and ensures our tenants needs are met. All necessary maintenance and safety ...
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Comment on agent fees
Priced well.
Was this helpful? Yes

“I tried to leave 0 stars but 1 is the lowest!Tenants ......”

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Sep 04,2016
Minithumbdown
By: 'ThankfullyNoLongerRenting!'
Sep 04,2016
3 people found
this helpful
I tried to leave 0 stars but 1 is the lowest! Tenants be VERY careful and avoid if possible. This goes for all the big high street agents to be honest but it's not easy when you don't have much choice. Expensive fees, VERY unprofessional and never ...
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Comment on agent fees
A lot of money for nothing and massively inflated fees/charges eg ƒâ€š‚£60 for a lost key which would cost about ƒâ€š‚£3.
Was this helpful? Yes

“1 star is to much for this company absolutely Disgusting the ......”

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Jul 06,2016
Minithumbdown
By: 'Very'
Jul 06,2016
3 people found
this helpful
1 star is to much for this company absolutely Disgusting the service is appalling some of the staff wouldn't know customer service if it jumped up and slapped them in the face now begins the fight to get our deposit back !!!! They hold your deposit for ...
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What agent could do to change your mind?
Extortionate
Attached Filesnbsp;
Comment on agent fees
Extortionate
Was this helpful? Yes

“If I could rate no stars we would have!! So ......”

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Jun 27,2016
Minithumbdown
By: 'Avoid'
Jun 27,2016
3 people found
this helpful
If I could rate no stars we would have!! So here's our story - we were given notice through Surelet that our landlords were wanting to sell the house we were renting from them. The only house in the area we found on short notice ...
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Comment on agent fees
Appalling
Was this helpful? Yes

“I would like to express my disappointment and frustration on ......”

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Jul 22,2015
Minithumbdown
By: 'Jade'
Jul 22,2015
3 people found
this helpful
I would like to express my disappointment and frustration on how we have been treated by Sure let in Burton Upon Trent. We had to wait 3 weeks for a viewing on a property. In which we had to constantly ring and chase for this viewing ...
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Comment on agent fees
We had to pay an additional ‚£239 to move in 9 days early which they had calculated wrong anyway. And then when we paid the Money they asked what it was for? Very poor Service from start to finish.
Was this helpful? Yes

“moved into a property on the 23rd of april 2015 with ......”

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May 20,2015
Minithumbdown
By: 'nav'
May 20,2015
2 people found
this helpful
moved into a property on the 23rd of april 2015 with a gas debt on the meter we wernt made aware off. Hand rail for stairs completly loose. Light fixtures in bthroom have drop down out of there holes and are hanging over bth. Drain pipes ...
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What agent could do to change your mind?
The management is a father daughter team which means you cant put forward a complaint.
Attached Filesnbsp;
Was this helpful? Yes

“Surelet have been nothing but professional from the word go ......”

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Sep 17,2014
Minithumbup
By: 'Deborah'
Sep 17,2014
1 people found
this helpful
Surelet have been nothing but professional from the word go while dealing with my property. My property was let within one week! And tenants moved in within another week. All staff within the Burton branch were very friendly and efficient. I couldn't recommend them enough!...
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Comment on agent fees
I felt the fee's were fair for the amount of work they carried out. Very competitive as I've spoken to a lot of different agents in the area before making my decision to come on with Surelet Burton.
Was this helpful? Yes

“WARNING DO NOT rent from surelet!!! When we saw our ......”

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Jul 31,2014
Minithumbdown
By: 'Kez'
Jul 31,2014
6 people found
this helpful
WARNING DO NOT rent from surelet!!! When we saw our house 2 1/2 months ago we said we wanted carpets cleaned bath pannel putting back on and the garden (which was an absolute tip!) clearing of all the junk rubble and weeds. They had a month to ...
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What agent could do to change your mind?
By doing your jobs
Attached Filesnbsp;
Comment on agent fees
Expensive. This was even more annoying when we were just pushed from pillar to post after they got our money
Was this helpful? Yes

“This agent used a cowboy gas engineer who was incompetent ......”

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Apr 21,2013
Minithumbdown
By: 'w'
Apr 21,2013
3 people found
this helpful
This agent used a cowboy gas engineer who was incompetent and in my opinion are absolutely useless as an agent, would never use again and will definitely never recommend to landlords nor tenants...
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What agent could do to change your mind?
use reputable contractors and improve customer service
Attached Filesnbsp;
Was this helpful? Yes

“Overall, I would rate the communication skills of Surelet staff ......”

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Jun 28,2012
Minithumbdown
By: 'Kerry'
Jun 28,2012
2 people found
this helpful
Overall, I would rate the communication skills of Surelet staff as extremely poor. They are very slow and unhelpful when dealing with tenant problems/complaints. It took me over 6 months of repeated phone calls to obtain a full set of keys for my property and, ...
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What agent could do to change your mind?
Been more efficient when dealing with problems (6 months is not a reasonable time scale!). Educated their staff regarding basic customer service and people skills. Had the courtesy to actually communicate with the customer. For example, by informing them when maintenance/servicing needed to be performed on their property rather than just giving the customers mobile number out to random tradesmen Being much more transparent and open about the nature and extent of their fees (in addition to reviewing whether the fee is actually reasonable in the first place!)
Attached Filesnbsp;
Was this helpful? Yes

“We chose surelet as they were a local company and ......”

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Nov 14,2011
Minithumbdown
By: 'Nathan'
Nov 14,2011
10 people found
this helpful
We chose surelet as they were a local company and the sales guy was quite good at assuring us of an easy letting experience. However, this has been anything but the case!! Surelet, although doing 1 inspection (despite being promised 3) decided that it was perfectly acceptable ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Surelet, Burton Upon Trent DE14 1HA


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