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    Karen Mason
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Strettons

63 The Broadway, Stratford Stratford, London
Greater London
E15 4BQ

020 8522 4666

Oct 10,2013
Minithumbdown
By:
Oct 10,2013
0 people found
this helpful
Was ill advised when renting the property. I originally wanted a 1 year minimum term but the sales agent said straight away that the landlord would only do 6 months and explained that it was a means of protecting me if things go bad. What I didn\'t know was that there was a steep \'processing\' fee for contract renewal and that they would raise my rent at the end of 6 months. Such info was buried in the contract and was not communicated to me at the start of my tenancy either verbally or in ...
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What agent could do to change your mind?
Be more up front with all the costs involved. Be receptive to offer to ask the landlord to negotiate contract lengths. Be more attentive to after-sale service to avoid giving the impression that they only care about getting the rental money.
Was this helpful? Yes
Aug 07,2012
Minithumbdown
By:
Aug 07,2012
3 people found
this helpful
This is a terrible letting agencies which simply seeks to rip you off as much as possible. When moving in they claimed that 4 days would not be enough time to to replace the faulty fridge and do some decorating of my flat in Stratford as the previous tenants hadn\'t looked after it well and to be honest unless you ask this agent they wouldn\'t even consider re-decorating their properties. Strettons also force unbelievably high fees on you for checking your credit rating and doing a check-in (w...
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What agent could do to change your mind?
Stop ripping people off and get your fees sorted out, also your staff love to talk down to tenants, this is unacceptable.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Karen Mason - upload your photo Karen Mason
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