Streets Ahead
Crystal Palace, London, SE19
4.6/5, 787 reviews
93% recommended
80% sales valuation accuracy
67% sales fee satisfaction
Streets Ahead has one of the best estate agent branches in the Crystal Palace area. Our office is located on Westow Street in the heart of the towns commercial and shopping area. If you are traveling ... show more Streets Ahead has one of the best estate agent branches in the Crystal Palace area. Our office is located on Westow Street in the heart of the towns commercial and shopping area. If you are traveling by public transport, you can reach us through the main Crystal Palace railway station. Streets Ahead Crystal Palace cover property sales and lettings in and around the town.

Why Streets Ahead in Crystal Palace?


We have been serving clients in South East London for more than 25 years. We have over 90 property professionals working in our branches across London. Each of our offices is open 7 days a week for your convenience. Crystal Palace Estate agents provide services including property sales, lettings, investments, new buildings and land purchases.




Streets Ahead are multi-award winning estate agents. Since 2010 we have received 29 awards nationwide. We are most proud of our Sunday Times and The Times awards which are judged by property professionals. For 3 years in a row, we have been recognised with a gold medal in Best Customer Service. This award means everything to us since it reflects on our dedication, hard work, and training to provide the best possible tailored service to each client. Winning such titles helps us grown, hire the best staff and offer great development opportunities to retain our best staff members. Another award we are proud of is Silver in Property Management. Any lettings agency in Crystal Palace would argue that managing landlords and tenants is the hardest job. We are very happy to be recognized in the challenging work of property management.

Crystal Palace area guide


It is the main area where five London borough meets, including Croydon, Bromley and more. Crystal Palace has a busy central area, known as The Triangle, where you can find most of the towns trendy bars, restaurants, and shops. Most of the residential properties in the area are rental apartments in converted period houses, split level maisonettes, terraced houses and more. If you would like to find out about current properties available in Crystal Palace, do not hesitate to visit our website or contacts our estate agents branch directly.

Opening Hours
Address

Streets Ahead
4 - 8 Westow Street
Crystal Palace,London
Greater London
SE19 3AH
020 8653 9222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 67% £250,000 £777,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
141 18 475 29 35 0 42 0 41 6
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Relocation Agent Network
Latest Properties

No Properties

“If I could I would give zero stars as a ......”

Share on :
Sep 06,2017
Minithumbdown
By: 'Donna'
Sep 06,2017
4 people found
this helpful
If I could I would give zero stars as a rating as that is a more accurate rating. I am sorry to say that these two individuals, Nick and Autumn, are two of the rudest, most dishonest "professionals" I have had to deal with. They ...
read full review
Comment on agent fees
I think the fees are higher than they should be.
Was this helpful? Yes

“Worst estate agent I ever used! moved very dodgy tenants ......”

Share on :
Aug 11,2017
Minithumbdown
By: 'Raz'
Aug 11,2017
9 people found
this helpful
Worst estate agent I ever used! moved very dodgy tenants into my property very quickly, ran up arrears of thousands ££ and letting manager kept making excuses about evicting tenants. I had to get involved to evict my tenants after 10 months! Got the property back in ...
read full review
Comment on agent fees
bad
Was this helpful? Yes
By: C J Wharton
Mar 31, 2018
View all comments (1)
Crystal Palace office is not good to deal with. I live next door to a property managed by SA. Rubbish is piling up in the front garden. I have had numerous contacts with SA via e-mail (never replied to) and phone (calls rarely returned). They make promises about coming to clear the rubbish bit it never happens. A bad experience altogether. More concerned with who is going to pay for the rubbish clearance than with actually getting on and doing it. ...

“It's now six weeks since I moved out of the ......”

Share on :
Jul 26,2017
Minithumbdown
By: 'David'
Jul 26,2017
6 people found
this helpful
It's now six weeks since I moved out of the house in question, and Streets Ahead are still refusing to return my deposit or overpaid rent. Streets Ahead have offered no explanation, and refuse to respond to emails or answer questions. Their only apparent justification ...
read full review
Was this helpful? Yes

“From the start Autumn Bailey were really responsive and helped ......”

Share on :
Jul 24,2017
Minithumbup
By: 'Pape'
Jul 24,2017
0 people found
this helpful
From the start Autumn Bailey were really responsive and helped me with everything. She walked me through to all the steps in a really short timeframes. Her extensive knowledge and advice ensured that things ran smoothly and also she great at returning calls. I would ...
read full review
Comment on agent fees
From the start Autumn Bailey were really responsive and helped me with everything. She walked me through to all the steps in a really short timeframes. Her extensive knowledge and advice ensured that things ran smoothly and also she great at returning calls. I would highly recommend Autumn Bailey for her great service.
Was this helpful? Yes

“Autumn helped us a lot in the mission to find ......”

Share on :
Jul 20,2017
Minithumbup
By: 'Caroline'
Jul 20,2017
0 people found
this helpful
Autumn helped us a lot in the mission to find a house. We really appreciated her attention and proactivity in arranging viewings for the properties and doing her best to attend our expectations, always being nice, professional and smiling!...
read full review
Comment on agent fees
The agent's fees is on the average of the estate market.
Was this helpful? Yes

“Jahmal was very friendly and helpfull, he would always go ......”

Share on :
Jun 29,2017
Minithumbup
By: 'Barry'
Jun 29,2017
0 people found
this helpful
Jahmal was very friendly and helpfull, he would always go out of he's way to make sure we were happy, he always knew just what we were looking for....
read full review
Comment on agent fees
good
Was this helpful? Yes

“Through a well known property search website I sent off ......”

Share on :
May 26,2017
Minithumbdown
By: 'Bob'
May 26,2017
4 people found
this helpful
Through a well known property search website I sent off an enquiry for a flat I was interested in viewing. Within seconds, I received lots of texts from Streets Ahead individuals asking me to contact them personally. They were like vultures and made they seem ...
read full review
Comment on agent fees
The fees that I was shown were reasonable and in line with other estate agents
Was this helpful? Yes

“I have let my property through Streets Ahead since 1992. I've ......”

Share on :
Apr 18,2017
Minithumbdown
By: 'Addiscombe'
Apr 18,2017
3 people found
this helpful
I have let my property through Streets Ahead since 1992. I've had the same tenant since September 1992. Until recently, I've had no complaints. However, this year I've had real problems, mainly with the complete and utter lack of communication, both from one person (*, who apparently no ...
read full review
Comment on agent fees
Much higher than my new agent's fees for a lower level of service.
Was this helpful? Yes

“I was extremely greatful for the serviced he renther to ......”

Share on :
Apr 09,2017
Minithumbup
By: 'Bie'
Apr 09,2017
0 people found
this helpful
I was extremely greatful for the serviced he renther to us.I thing he is the best estate agent I have ever come across in london. We are very please with the property and the way he dealt with use.Many thanks Jamaal....
read full review
Comment on agent fees
Good.
Was this helpful? Yes

“A well deserved 5 STARSIve had my property in Crystal Palace ......”

Share on :
Apr 06,2017
Minithumbup
By: 'John'
Apr 06,2017
0 people found
this helpful
A well deserved 5 STARS Ive had my property in Crystal Palace for 15 years, and Ive never had it rent so quickly as it has this week (April 2017). After sticking on the market for a couple of months with another agent I placed it with Streets ...
read full review
Comment on agent fees
It rented before I discussed it, but Im sure they are competitive.
Was this helpful? Yes
By: David Niel
Aug 30, 2017
View all comments (1)
Streets Ahead find tenants very quickly and then offer a dreadful service. I'm very curious to hear whether you are still happy with them. ...

“Autumn was more than helpful in finding not 1 but 3 tenants ......”

Share on :
Mar 24,2017
Minithumbup
By: 'Freddie'
Mar 24,2017
0 people found
this helpful
Autumn was more than helpful in finding not 1 but 3 tenants for my property A total professional who truly goes the extra mile to find the right candidates!...
read full review
Comment on agent fees
Fees were most fair
Was this helpful? Yes

“We recently found a lovely house to rent in Crystal ......”

Share on :
Mar 17,2017
Minithumbup
By: 'Antonio'
Mar 17,2017
0 people found
this helpful
We recently found a lovely house to rent in Crystal Palace. Autumn Bailey help us in this process, since the viewing until the agreement. She is always available to help, making the process as easy as possible for us. We are so excited about our ...
read full review
Was this helpful? Yes

“Autumn has been so great in helping me find the ......”

Share on :
Mar 17,2017
Minithumbup
By: 'Jess'
Mar 17,2017
0 people found
this helpful
Autumn has been so great in helping me find the right property. She's so genuine and down to earth which made it easy for me to make such a big decision. Would definitely recommend her!...
read full review
Was this helpful? Yes

“I have just bought a property through streets ahead in ......”

Share on :
Mar 13,2017
Minithumbup
By: 'Darren'
Mar 13,2017
0 people found
this helpful
I have just bought a property through streets ahead in crystal palace and I would like to say a special thanks to firstly Michael who was an absolute gentleman while assisting me in the early stages of the purchase and secondly Mary Jane who was ...
read full review
Comment on agent fees
N/a
Was this helpful? Yes

“Recently found the perfect flat to rent in Crystal Palacewith ......”

Share on :
Mar 10,2017
Minithumbup
By: 'Chloe'
Mar 10,2017
0 people found
this helpful
Recently found the perfect flat to rent in Crystal Palacewith Streets Ahead. Couldn't be more happy and particular thanks to Autumn Bailey who was so lovely and helpful. Loved her enthusiasm and interest in helping me find the right place - she went above and ...
read full review
Was this helpful? Yes

“Highly satisfied with Alex's device... I found a flat without ......”

Share on :
Feb 17,2017
Minithumbup
By: 'Sonia'
Feb 17,2017
0 people found
this helpful
Highly satisfied with Alex's device... I found a flat without all the usual dissapointment of swing lots of no good ones....
read full review
Was this helpful? Yes

“I am moving out the very first time with my ......”

Share on :
Feb 07,2017
Minithumbup
By: 'Lubna'
Feb 07,2017
0 people found
this helpful
I am moving out the very first time with my son after my divorce. Autumn Bailey helped us to look for the flat we really liked and she kept us updated through out the process. Autumn knew exactly what I was looking for in a ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Autumn has been the most amazing estate agent I have ......”

Share on :
Feb 07,2017
Minithumbup
By: 'Shannon'
Feb 07,2017
0 people found
this helpful
Autumn has been the most amazing estate agent I have ever dealt with when searching for a property to let. Within 30 minutes she found me a property to my exact requirements, and 30 minutes later met me at the property to view it. Within that same ...
read full review
Was this helpful? Yes

“I have dealt with many agents across London for selling, ......”

Share on :
Feb 07,2017
Minithumbup
By: 'Victor'
Feb 07,2017
0 people found
this helpful
I have dealt with many agents across London for selling, buying and renting properties. I have never had the helpful, fast and professional service that Autumn provided. I wish all agents were as professional and on the ball as Autumn....
read full review
Was this helpful? Yes

“I would recommend Streets Ahead in Crystal Palace to find ......”

Share on :
Jan 24,2017
Minithumbup
By: '411bristol'
Jan 24,2017
0 people found
this helpful
I would recommend Streets Ahead in Crystal Palace to find a tenant for your property. Nick Durkin and Autumn Bailey have quickly found very good tenants more than once and manage the process very well....
read full review
Comment on agent fees
The fees from a landlord's perspective are competitive with other local estate agents.
Was this helpful? Yes

“Streets Ahead were friendly and efficient. Autumn found the ideal ......”

Share on :
Jan 19,2017
Minithumbup
By: 'James'
Jan 19,2017
0 people found
this helpful
Streets Ahead were friendly and efficient. Autumn found the ideal property for me as soon as I told her about my circumstances and requirements....
read full review
Was this helpful? Yes

“Rented a property from the Crystal Palace agency. From the ......”

Share on :
Nov 17,2016
Minithumbdown
By: 'Hannah'
Nov 17,2016
5 people found
this helpful
Rented a property from the Crystal Palace agency. From the minute we handed over any money they were completely useless. The day I arranged to pick up the keys they said they were still waiting for my payment- they had lost my deposit and rent (...
read full review
Was this helpful? Yes

“Streets Ahead have proved to be one of the worst ......”

Share on :
Oct 11,2016
Minithumbdown
By: 'roger'
Oct 11,2016
9 people found
this helpful
Streets Ahead have proved to be one of the worst companies I've ever had to deal with. We have been renting a property managed by them for almost 3 years now and getting a basic response from them is like getting blood from a stone. They ...
read full review
Was this helpful? Yes

“On Monday I moved into a house let by Streets ......”

Share on :
Sep 28,2016
Minithumbdown
By: 'David'
Sep 28,2016
7 people found
this helpful
On Monday I moved into a house let by Streets Ahead, and in 20 years of private renting, they have been by far the worst agents I have ever dealt with. They charged me £400 in nebulous fees, some of which were not mentioned until after I'd ...
read full review
Was this helpful? Yes
By: Lucy Day
Sep 28, 2016
View all comments (1)
Dear Mr Haviliand, On behalf of Streets Ahead, I am sincerely sorry that our level of customer service has not met either of our expectations. Our director, Mr O'Hare has been informed of your situation and a senior member of Streets Ahead will be in touch within 24 hours to resolve the issues that you have raised within your review. Please do not hesitate to contact myself if I can be of any further assistance. My email address is: lucy.day@streetsahead.info Thank you for taking the t ...

“I am writing this review as a disappointed landlord who ......”

Share on :
Sep 04,2016
Minithumbdown
By: 'Overseas'
Sep 04,2016
10 people found
this helpful
I am writing this review as a disappointed landlord who has had a terrible experience with Streets Ahead. Objectively speaking the letting service is actually decent and efficient , specifically Nick Durkin. However I hope to be doing many landlords a favour by saying DO NOT ...
read full review
Comment on agent fees
Bad given the level of service.
Was this helpful? Yes
By: Amir Ghomshei
Sep 05, 2016
View all comments (1)
Hello, I am very sorry to hear that our customer service has fallen short. Please can you contact me directly on amir@streetsahead.info so I can look into this matter further for you. Kind regards Amir ...

“Look smart are smart. Total customer focus from start to ......”

Share on :
May 26,2016
Minithumbup
By: 'MMG'
May 26,2016
0 people found
this helpful
Look smart are smart. Total customer focus from start to finish - you feel as if you have someone on your side!...
read full review
Comment on agent fees
Standard
Was this helpful? Yes

“My experience was poor and incorrect communication, incompetence and loss ......”

Share on :
Dec 04,2015
Minithumbdown
By: 'Bad'
Dec 04,2015
5 people found
this helpful
My experience was poor and incorrect communication, incompetence and loss of time and money, using Streetahead, Crystal Palace as my Letting Agents. The communication was always an issue, as I felt that I was chasing them for information they should have provided automatically. Spanish tenants ...
read full review
What agent could do to change your mind?
Better communication and competence. There was misguiding information and they did not do the reference checks correctly. This should be something that they do on a regular basis and so should do efficiently.
Attached Filesnbsp;
Comment on agent fees
I negotiated the fees as it was more expensive than other agents quoted.
Was this helpful? Yes

“I would just like to say a massive thank you ......”

Share on :
Nov 05,2015
Minithumbup
By: 'Richard'
Nov 05,2015
1 people found
this helpful
I would just like to say a massive thank you to Jon at Streets Ahead SE19! I had just completed on a property in Crystal Palace and went to all the agents to decide who I would choose to let it. Of all the agents ...
read full review
Comment on agent fees
In line with the other agents but probably worth more.
Was this helpful? Yes

“The worse company I have ever had the displeasure of ......”

Share on :
Oct 29,2015
Minithumbdown
By: 'SDK'
Oct 29,2015
6 people found
this helpful
The worse company I have ever had the displeasure of dealing with. We were informed on viewing the property we would have allocated parking only to be told on the day we moved in that the parking space was not available! Due to a private ...
read full review
Was this helpful? Yes
By: Nick Durkin
Oct 29, 2015
View all comments (1)
Dear SDK Firstly I'm very sorry you have felt the need to write this review about your experience with Streets Ahead. We pride ourselves on delivering excellent customer service and clearly on this occasion we have failed to do so. I would like the opportunity to discuss this further with you and carry out a full investigation. Please contact me on nick.durkin@streetsahead.info Kind Regards Nick Durkin Lettings Manager ...

“Jonathan was outstanding - guiding us through the process of ......”

Share on :
Jun 09,2015
Minithumbup
By: 'Louise'
Jun 09,2015
2 people found
this helpful
Jonathan was outstanding - guiding us through the process of letting our flat and finding nothing too much trouble. He managed to get us a much better rental return than we expected, thank you....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Streets Ahead, London SE19 3AH


As Seen On

Find the Best Agent to
Sell or Rent Your Home