Stonehouse Lettings
Aberdeen, AB10
1.6/5, 34 reviews
15% recommended
50% lettings valuation accuracy
44% lettings fee satisfaction
Stonehouse Lettings is the largest Letting and Property Management Company in the North-east of Scotland. Operating from four offices located in Aberdeens West-End, Ellon, Kemnay and St. Andrews, every one of our branches offer flexible viewing appointments, excellent customer service and sharp marketing coverage across the North East. Over 2000 landlords ... show more Stonehouse Lettings is the largest Letting and Property Management Company in the North-east of Scotland.

Operating from four offices located in Aberdeens West-End, Ellon, Kemnay and St. Andrews, every one of our branches offer flexible viewing appointments, excellent customer service and sharp marketing coverage across the North East. Over 2000 landlords currently trust us to manage their property.

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2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Stonehouse Lettings
Osborne House 27-30 Carden Place
Aberdeen
Aberdeenshire
AB10 1UP
01224 466266

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 44% £325 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 5 26 0 0 0 0 0 1
Areas covered
  • AB10
  • AB41
  • AB51
  • KY16
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
SAL
Latest Properties

No Properties

“Deposit Issues...”

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Mar 18,2021
Minithumbdown
By: 'Deposit'
Mar 18,2021
1 people found
this helpful
Myself and my flatmate rented a lovely property from Stonehouse for two years, and during those two years we did not have many issues. When we moved out we took great pride in how we left the house to show how we had loved our ...
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“Avoid at all cost..... Disgrace of a company.......”

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Jan 18,2021
Minithumbdown
By: 'michelle'
Jan 18,2021
1 people found
this helpful
Avoid at all cost..... Disgrace of a company. I left my properly 6 months ago and have just received my leaving report, in which they are charging me 5k for flooding the flat. During my time at the tenancy I have numerous calls to my property ...
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“An agency staffed with incompetent and highly......”

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Dec 11,2020
Minithumbdown
By: 'Marcus'
Dec 11,2020
1 people found
this helpful
An agency staffed with incompetent and highly unprofessional members of staff from property managers all the way up through to the Managing Director (an Aileen Merchant). I could write an essay regarding the issues with these people but they fall in line with what I ...
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Was this helpful? Yes
By: Michelle
Jan 18, 2021
View all comments (1)
Hi there ! I am wondering if you could offer any advice on these crooks! They are accusing me of purposely flooding my flat upon leaving the property & I have zero idea how to defend myself against them ! ...

“AVOID Stonehouse if you want to keep your nerves...”

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Nov 16,2020
Minithumbdown
By: 'Anja'
Nov 16,2020
3 people found
this helpful
AVOID THIS AGENCY if you want to keep your nerves and deposit I have dealt with a few letting agencies, however Stonehouse were the worst, a nightmare. During the tenancy they "lost" my emails, ignored my questions, showed up after less than 24 hour notice (breach ...
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Was this helpful? Yes
By: Michelle
Jan 18, 2021
View all comments (1)
Hi , I am going through a very similar processes with these crooks ! Would be grateful of any feedback/ advice you would have in how to deal with them! ...

“Terrible service , high risk of losing tenants ....”

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Aug 04,2020
Minithumbdown
By: 'Susana'
Aug 04,2020
5 people found
this helpful
Stone House Properties are meant to be managing my property in Aberdeen. They take forever to get anything done. Communication is very poor and we are at risk of loosing our tenants. We don’t think they employ qualified people but they let them learn ...
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Was this helpful? Yes

“Buy/Rent...”

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Aug 03,2020
Minithumbup
By: 'Mrs'
Aug 03,2020
0 people found
this helpful
I’ve seen a few properties now that if I was ever be looking to rent/buy I would definitely go through Stonehouse Lettings, Aberdeen. I’ve heard Natalie Edwards is the person to deal with, she has been recommended from a few of my ...
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Was this helpful? Yes
By: someone with sense
Aug 19, 2020
View all comments (1)
this is clearly a fake review - if you wrote this natalie you should actually be ashamed of yourself ...

“Walk away now before it’s too late!...”

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Apr 29,2020
Minithumbdown
By: 'Shaun'
Apr 29,2020
2 people found
this helpful
Walk away now before it’s too late! Most definitely the worst property management and Lettings agency you could possibly choose. I like many others gave Stonehouse the benefit of the doubt, “they can’t be that bad I thought!” Famous last words turned out ...
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“By far the worst property I ever rented in ......”

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Apr 27,2020
Minithumbdown
By: 'Alex'
Apr 27,2020
2 people found
this helpful
By far the worst property I ever rented in Aberdeen and the most abysmal service received from staff. To keep it short, when I moved in there were essential repairs which were not carried out despite a 3 weeks gap between the last tenant moving out ...
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“Broken items and hidden charges.Upon viewing, we pointed out ......”

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Mar 25,2020
Minithumbdown
By: 'PJ210'
Mar 25,2020
1 people found
this helpful
Broken items and hidden charges. Upon viewing, we pointed out everything that needed fixed and asked all the questions we had about the property: they will not know, you are better off googling it yourself. The worst problem at first was a massive crack down ...
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“Please Note : I have put one star because I w......”

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Mar 13,2020
Minithumbdown
By: 'Robert'
Mar 13,2020
1 people found
this helpful
Please Note : I have put one star because I was unable to put zero I wish I had read these reviews before renting through this company It appears from a 15 minute research on the internet that this is indend a 'scam' Every point raised by ...
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By: Michelle
Jan 18, 2021
View all comments (4)
Can you contact myself ? ...

“They took money from me without authorisation or good reason....”

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Feb 13,2020
Minithumbdown
By: 'Nicholas'
Feb 13,2020
2 people found
this helpful
The staff are quite friendly and mostly fairly competent, but as soon as anything goes wrong, they seem unable or unwilling to fix it. 2 months ago they took money from my client account that was unauthorised and unjustified. I’m sure it was just a ...
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“Oh my god. Do not go near these scammers. Tri......”

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Feb 03,2020
Minithumbdown
By: 'Duncan'
Feb 03,2020
5 people found
this helpful
Oh my god. Do not go near these scammers. Tried to take our full deposit and had the cheek to ask us for more money on top of it. Luckily we appealed and got our money back. Please be careful, what Stonehouse do should be ...
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“Check out inventory is a joke! I rented a fur......”

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Jan 21,2020
Minithumbdown
By: 'CHRISTIN'
Jan 21,2020
3 people found
this helpful
Check out inventory is a joke! I rented a furnished flat which had a lot of wear and tear which was duly noted on the check in report. I find the same wear and tear on the check out report but redefined as new damages, ...
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Was this helpful? Yes
By: Mary
Feb 16, 2020
View all comments (1)
I find your review eerily familiar as I am having the exact same problems at the moment. Same inventory issues same cleaning issues. They have been very nasty and accused me of lying about the condition of the house. I am 73 years old and live on a fixed income and I will not go away quietly. I intend to appeal this as I can prove the house was clean, carpets shampooed etc. ...

“Worst letting agents and a complete disappointment...”

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Jan 18,2020
Minithumbdown
By: 'Georgia'
Jan 18,2020
1 people found
this helpful
This is by far the worst letting agents I have ever used and heard of. Firstly, the girl who showed us round our flat didn’t know anything about the flat itself and was almost as if she had never been there. When we put ...
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Was this helpful? Yes

“BE CAREFULL......”

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Nov 29,2019
Minithumbdown
By: 'raif'
Nov 29,2019
5 people found
this helpful
* Be carefull when you move out. Take before and after photos of every corner, every little parts, even mirros edges. I'm happy to share my experience and laso some photos. Its ridiculous what they are charging for cleaning when you moved out. More interesting, the ...
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“Worst Ever letting agency. Will forever regre......”

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Nov 05,2019
Minithumbdown
By: 'Jennifer'
Nov 05,2019
0 people found
this helpful
Worst Ever letting agency. Will forever regret the mistake with going with this agency. And i will ensure no one I know ever makes same mistake with them....
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“They make looking for rentals so easy. the ag......”

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Sep 10,2019
Minithumbup
By: 'Simon'
Sep 10,2019
0 people found
this helpful
They make looking for rentals so easy. the agents were so helpful with getting us on the right track every step. when one wasn't available the next knew what was happening and able to assist us. compared with another agency I'm still waiting for feedback. ...
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Was this helpful? Yes

“wrong keys, found out 3am, now a locksmith is needed...”

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Sep 08,2019
Minithumbdown
By: 'Matthew'
Sep 08,2019
2 people found
this helpful
I went to go pick up my key for my new flat on a Saturday, and they have given me the wrong key. Which I did not figure out until later that night when I tried to enter my flat. So at 3am after 4 hours ...
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Was this helpful? Yes

“Very poor expierence. Got told on an email th......”

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Sep 03,2019
Minithumbdown
By: 'Pratham'
Sep 03,2019
1 people found
this helpful
Very poor expierence. Got told on an email that they will get back to me and never did waited 2 days....
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“Absolutely terrible. The check-in inventory report missed half of the ......”

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Aug 18,2019
Minithumbdown
By: 'Renaldas'
Aug 18,2019
3 people found
this helpful
Absolutely terrible. The check-in inventory report missed half of the issues, which then got reported as tenant's fault in the check-out inventory report. And even though I have noted some the additional issues when moved in and let the agency know, they just ignored that ...
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Was this helpful? Yes

“Don't use them!...”

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Jul 10,2019
Minithumbdown
By: 'Natalia'
Jul 10,2019
2 people found
this helpful
SCAM! DONT USE THEM! Lack of communication in their company caused my partner to have a ceiling fall on her while she had a bath (yes we reported it) after we moved they charged us nearly £300 for cleaning even though flat was very clean. They ...
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Was this helpful? Yes
By: Natalia Kotlega
Dec 13, 2019
View all comments (2)
They did but the amount was ridiculous charging us for things like "light dust". Extremely rude and not caring at all. ...

“Very professional...”

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Mar 13,2019
Minithumbup
By: 'Gillian'
Mar 13,2019
0 people found
this helpful
I have just leased a property from Stonehouse Letting & from first viewing the property to collecting the keys the service & professional way the team handled it was excellent....
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Comment on agent fees
Good
Was this helpful? Yes

“The move in was a drag and nothing was useable and the follow ups are very slow...”

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Mar 12,2019
Minithumbdown
By: 'Scott'
Mar 12,2019
0 people found
this helpful
I have had leaking water from lightbulbs and switches for one week now and it has still not been fixed. This is a fire hazard to other tenants and very dangerous for residents. In my time moving around by far this has been the worst....
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Was this helpful? Yes

“Hammerman Avenue...”

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Mar 12,2019
Minithumbdown
By: 'Patricia'
Mar 12,2019
6 people found
this helpful
Unlawful entry into my apartment though I had requested that I wanted to be present at all viewings. Had arrived 8 minutes before apartment due to be reviewed by prospective tenant. Living room light on as I opened door. Letting Agent initially blatantly denied entering flat ...
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Was this helpful? Yes
By: A Current Client
Jan 16, 2020
View all comments (1)
I have nothing but pain with these clowns - it was pretty decent i nthe first few years, and then there was a takeover, since then, it has been a bunch of utterly unprofessional klutz who know zilch about customer service or care. They have left rent arrears go unnoticed - phone calls and emails go unnoticed and unreplied routinely. The "internal complaint " mechanism is just a joke. In fainrness, I think they're alll equally bad - I was with another high street big name before and after a year ...

“Charges...”

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Feb 22,2019
Minithumbdown
By: 'Overcharging'
Feb 22,2019
5 people found
this helpful
Rented the apartment and only spent 4 months of the year in it. After a Year we handed the keys back . We spent the whole day cleaning the apartment before we returned the keys. We have waited over a Month now for the return of our ...
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Comment on agent fees
as stated above bad
Was this helpful? Yes
By: Taylor
Jun 16, 2019
View all comments (1)
Hi Have you complained to them about this/have they done anything to rectify? I have just had my inventory through after they left it 3 days after we handed in our keys and we are not happy about the stuff they have picked up on. I am looking to red pen their whole inventory but just wondering what I should expect their reply to be? ...

“Lack of communication...”

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Feb 20,2019
Minithumbdown
By: 'Linda'
Feb 20,2019
1 people found
this helpful
On Friday 15th February I phoned to make an appointment to view a property I saw on Zoopla, firstly the woman I spoke to didn't even know about the property but I got one for that afternoon which I was delighted about. Almost immediately someone ...
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Comment on agent fees
I have no idea what their fees are.
Was this helpful? Yes

“39 Rose Street...”

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Apr 13,2018
Minithumbdown
By: 'Disgusted'
Apr 13,2018
8 people found
this helpful
1. Signing the contract before being allowed to view the inventory; 2. Too many faults and discrepancies with the flat upon getting the keys and seeing for the first time with the lights on; 3. No accompanied entry to the flat, to enable smooth take over, very much ...
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Comment on agent fees
There are a Landlords agent, not a tenants agent.
Was this helpful? Yes

“39 Rose Street...”

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Apr 13,2018
Minithumbdown
By: 'Disgusted'
Apr 13,2018
4 people found
this helpful
1. Signing the contract before being allowed to view the inventory; 2. Too many faults and discrepancies with the flat upon getting the keys and seeing for the first time with the lights on; 3. No accompanied entry to the flat, to enable smooth take over, very much ...
read full review
Comment on agent fees
There are a Landlords agent, not a tenants agent.
Was this helpful? Yes

“My daughter and her friend rented a flat for nearly 2 ......”

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Aug 18,2017
Minithumbdown
By: 'Shery'
Aug 18,2017
20 people found
this helpful
My daughter and her friend rented a flat for nearly 2 years from this awful,careless agent, called STONEHOUSE. They moved in to the flat in disgusting condition. such as ,dirty carpet, ketchup and tea stains all over the wall inside the kitchen,....That I had ...
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Was this helpful? Yes

“All repairs/issues dealt with fairly promptly, generally very good ......”

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Feb 27,2017
Minithumbup
By: 'DAML'
Feb 27,2017
1 people found
this helpful
All repairs/issues dealt with fairly promptly, generally very good support from various members of staff during what was quite a testing tenancy due to a fairly difficult landlord. Would definitely recommend this agent, a lot of effort was put in to support us in ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:56 AM 12/02/2016 by Sara Davidson

Awards won by Stonehouse Lettings, Aberdeen AB10 1UP


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