Properties Glasgow - Infiniti Properties
  • Stacey Fraser
    Stacey Fraser
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    Jennifer Donovan
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    Kimberley
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    Jessica Nicoll
Stonehouse Lettings is the largest Letting and Property Management Company in the North-east of Scotland. Operating from four offices located in Aberdeens West-End, Ellon, Kemnay and St. Andrews, every one of our branches offer flexible viewing appointments, excellent customer service and sharp marketing coverage across the North East. Over 2000 landlords currently trust us to manage their property.
Stonehouse Lettings

Osborne House 27-30 Aberdeen
Aberdeenshire
AB10 1UP

01224 466266
Aug 18,2017
Minithumbdown
By: 'Shery'
Aug 18,2017
2 people found
this helpful
My daughter and her friend rented a flat for nearly 2 years from this awful,careless agent, called STONEHOUSE. They moved in to the flat in disgusting condition. such as ,dirty carpet, ketchup and tea stains all over the wall inside the kitchen,....That I had to scrub the flat as much to make it look cleaner to enable them to live. Also at the end of tenancy I helped girls to clean the whole flat and honestly we even made it much cleaner than what it looked on the first day of moving. I was pres...
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Feb 27,2017
Minithumbup
By: 'DAML'
Feb 27,2017
0 people found
this helpful
All repairs/issues dealt with fairly promptly, generally very good support from various members of staff during what was quite a testing tenancy due to a fairly difficult landlord. Would definitely recommend this agent, a lot of effort was put in to support us in what seemed like a year of total conflict !...
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Nov 26,2016
Minithumbdown
By: 'Anna'
Nov 26,2016
0 people found
this helpful
Tired to contact both the agent and landlord about getting my deposit back and no reply! No matter what you emailed about always no reply! Awful customer service!! No repairs were ever done from this agency!...
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By: Sara Davidson
Nov 28, 2016
View all comments (1)
Good afternoon Anna, I am very sorry to hear you have not been satisfied with the level of service from Stonehouse. If you would like to discuss this matter further please call our MD on 01224 466266. Kind regards, Stonehouse Lettings ...
Oct 30,2016
Minithumbup
Jessica Nicoll
By: 'amal'
Oct 30,2016
0 people found
this helpful
The veiw was with Jessica Nicoll she was great. In office Katherine Scrimgeour did contracting process so frindly with nice smile. honstly the best letting agency in Aberdeen. in the future I will deal only with stonehouse. special thanks for all staff, all of them more than great....
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Comment on agent fees
good
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Jul 18,2016
Minithumbdown
By: 'Katie'
Jul 18,2016
2 people found
this helpful
Shocking customer service. Money deducted from deposit for invalid reasons to which we argued and had no response for weeks. Literally had to walk into the office to speak to someone about the issues....
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What agent could do to change your mind?
Fees made at the end of the lease cleaning items that did not exist??
Attached Files
Comment on agent fees
Fees made at the end of the lease cleaning items that did not exist??
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By: Stonehouse Lettings
Jul 18, 2016
View all comments (1)
Hi Katie, I am very sorry that you have not been satisfied with the level of service from Stonehouse. The MD, Lisa Brebner, will be back from annual leave on Wednesday if you would like to call her on 01224 466266 to discuss this further. Kind regards, Stonehouse Lettings ...
Sep 19,2015
Minithumbdown
Jennifer Donovan
Kimberley
By: 'Robert'
Sep 19,2015
6 people found
this helpful
Would like to point out, that it is one of the worst lettings company's that I had the misfortune of doing business with. Their client relationship is extremely poor. Not offering help or advice of any kind, you have to ask for it repeatedly, and hope that you will get a reply in the following days. I called them one time, specifically asking to be called back, because the property managers phone line was busy at the time of my call. Well after waiting for 2 work days i got an e mail, that didn'...
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Was this helpful? Yes
Areas covered
  • AB10
  • AB41
  • AB51
  • KY16
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
67% customers were satisfied with fees 67% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

SAL


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 2 4 0 0 0 0 0 0
Stacey Fraser Stacey Fraser
6 reviews

About Stacey No description set View full profile
Jennifer Donovan - upload your photo Jennifer Donovan
1 reviews

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Kimberley  - upload your photo Kimberley
1 reviews

About Kimberley No description set View full profile
Jessica Nicoll - upload your photo Jessica Nicoll
1 reviews

About Jessica No description set View full profile

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Fees

No fees set.
Last updated at 11:56 AM 12/02/2016 by Sara Davidson

Complaints Procedure

No procedure set.
Last updated at 11:56 AM 12/02/2016 by Sara Davidson

Awards won by Stonehouse Lettings, Aberdeen AB10 1UP

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