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Stone Residential

51 High Street Hampton Hill Hampton Hill
Greater London
TW12 1NH

0845 270 3312, 0845 270 3325

Mar 31,2011
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Mar 31,2011
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Appalling. Have discovered they didn't bother with a check out/in between tenants (previous tenants have moved back to Australia!) so we have to put right and pay all costs for considerable damage. Wouldn't make payments on time; failed to get Gas Safety Check done, never able to contact them, didn't inform us of damp, a whole catalogue of disasters which we unwittingly paid them for each month!! . Have switched to another Letting Agent. Whatever you do....Avoid!...
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Feb 20,2011
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Feb 20,2011
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Since Monique has left the service has been terrible, emails ignored, telephone calls with false promises and now the phone lines are cancelling my calls in and I cannot speak with anyone. I am having to go up to the office and post a letter through the door today to get someone to call me. I think stopping the rent is the only option so they will respond - the biggest issue is that there is no copy of the contract (I have been asking since we signed it and handed to them for a copy) and I want ...
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By: colindeer
Mar 11, 2011
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Hi Len B, hi Kim. I've recently been made aware of several cases of rent not being passed on. The picture building up was not favourable, but I believe a couple of Landlords have now been paid. Their persistance of telephoning Stone, repeatedly, finally paid off. There has been talk of another company buying Stone's portfolio, but I don't think anything has been concluded. I'm treading a fine line here...firstly, no-one knows for definite what the situation is, we are all speculating; secondly,....
Nov 15,2010
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Nov 15,2010
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Worst estate agent we have encountered during our property search. Thoroughly unprofessional outfit and woud recommend looking at other estate agents in the area if you are thinking of buying/ seliing/ letting....
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Nov 21,2007
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Nov 21,2007
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I sold through Stone Residential earlier this year (07), and they were brilliant. They couldn't do enough for me. Love the way they work, and great job. We had 18 people through the door in one day, five asking price offers, went to sealed bids, which was handled very professionaly, we sold above other agents valuations. Thank you Stone great service. Now we can afford our holiday plans. Mwah! x...
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Nov 19,2007
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Nov 19,2007
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After registering as a buyer with several of the other Estate agents, I had no doubt I wanted to use Stone Residential. Their marketing was so much better than the other Agents. I got several Agents round to value, Stone got it so right. One Agent even valued my house ...
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Aug 12,2007
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Aug 12,2007
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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