Welcome to Townends Estate Agents, Twickenham. We are a team of friendly, proactive and professional estate agents, determined to secure the best possible price for the properties we sell and let, with a successful track record of finding our clients the perfect buyer or tenant.
Areas we cover include: Twickenha
m, Hampton, Hampton Hill, Hanworth, Isleworth, Osterley and St Margarets.
Whatever your property needs we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Our ability to listen and really understand your requirements, combined with more than 25 years of in depth experience and local knowledge about Twickenham and the surrounding areas, means we�re perfectly placed to sell or let your property.
By : 'stewart' Services : Letting( As a Owner ) Rent PCM : £2200 Would you recommend ? : Yes Postcode : TW11
10 Mar 2021
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A thoroughly professional team and service. Despite being a overseas landlord , nothing is too much trouble.The team are always on hand to offer support.
If your thinking of renting , for sure Townends should be your first... Read Full Review
Services : Letting( As a Owner )Date: 10th Mar 2021
A thoroughly professional team and service. Despite being a overseas landlord , nothing is too much trouble.The team are always on hand to offer support. If your thinking of renting , for sure Townends should be your first stop!
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David has been exceptional in ...
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5 Star Review
David
By : 'Joanna' Services : Letting( As a Owner ) Rent PCM : £1000 Would you recommend ? : Yes Postcode : TW7
15 Aug 2019
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David has been exceptional in both his skill and understanding in finding me the right tenants for my property. As I live in New Zealand, this could have proved to be extremely challenging but David was fantastic in keeping me up to date with emails and long distance phone calls. I have now found... Read Full Review
Services : Letting( As a Owner )Date: 14th Aug 2019
David has been exceptional in both his skill and understanding in finding me the right tenants for my property. As I live in New Zealand, this could have proved to be extremely challenging but David was fantastic in keeping me up to date with emails and long distance phone calls. I have now found my tenants, thank you so much you ( and Daniel) are a real credit to the company.
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Andrejs was very helpful and ...
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5 Star Review
By : 'Sandeep' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : TW1
5 Aug 2017
People found this helpful1
Andrejs was very helpful and updated us through the process of our buy . He was always available and answered any questions we... Read Full Review
Services : Letting( As a Owner )Date: 24th Mar 2017
This is the first time I've had contact with Aaron and he kept me well informed about about all negotiations. Very good and helpful.
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Very quick and efficient; ...
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5 Star Review
By : 'James' Services : Letting( As a Tenant ) Rent PCM : £1295 Would you recommend ? : Yes Postcode : TW2
26 Jan 2017
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Very quick and efficient; viewed potential let at short notice after work and then when offer was phoned through it as dealt with and submitted within 30 mins, which meant that ours was the first received by the landlords and subsequently accepted. Aaron has also been very accomodating with... Read Full Review
Comments on Agent Fees
Good, the standard quote seemed high but this was adjusted to a lower rate before we had a chance to even question it
Services : Letting( As a Tenant )Date: 26th Jan 2017
Very quick and efficient; viewed potential let at short notice after work and then when offer was phoned through it as dealt with and submitted within 30 mins, which meant that ours was the first received by the landlords and subsequently accepted. Aaron has also been very accomodating with questions and additional viewings after the offer was accepted. Overall Aaron and the branch in general have been excellent.
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Townends contacted me some 2 ...
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5 Star Review
By : 'Gerry' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : TW12
28 Oct 2016
People found this helpful1
Townends contacted me some 2 years ago and were patient awaiting my decision to sell my property recently.
They were then quick to appraise and get my property to market at a competitive price. Throughout the process they were pro-active without being aggressive, They kept me advised on... Read Full Review
Services : Sales( As a Vendor )Date: 27th Oct 2016
Townends contacted me some 2 years ago and were patient awaiting my decision to sell my property recently.
They were then quick to appraise and get my property to market at a competitive price. Throughout the process they were pro-active without being aggressive, They kept me advised on appointments and resultant feedback.
The sale process in what was a challenging post 'Brexit' period, was manged professionally within 10 weeks.
I would recommend them to any prospective seller.
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Taylor was and still is very ...
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5 Star Review
By : 'A' Services : Letting( As a Tenant ) Rent PCM : £1650 Would you recommend ? : Yes Postcode : TW2
21 Sept 2016
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Taylor was and still is very helpful with our move and proved to be lightyears better than our previous agent who is with a different... Read Full Review
Services : Letting( As a Tenant )Date: 20th Sep 2016
Taylor was and still is very helpful with our move and proved to be lightyears better than our previous agent who is with a different company.
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A great service as always ...
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4 Star Review
By : 'Amit' Services : Letting( As a Owner ) Rent PCM : £1325 Would you recommend ? : Yes Postcode : TW1
20 Sept 2016
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A great service as always from Townends- even though I didn't let through them this time still very professional and straight up. Taylor is a great professional to work with and one I will be working with... Read Full Review
Services : Letting( As a Owner )Date: 19th Sep 2016
A great service as always from Townends- even though I didn't let through them this time still very professional and straight up. Taylor is a great professional to work with and one I will be working with again!
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Townends and Taylor were very ...
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5 Star Review
By : 'James' Services : Letting( As a Owner ) Rent PCM : £1295 Would you recommend ? : Yes Postcode : TW1
19 Sept 2016
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Townends and Taylor were very efficient at getting my property marketed and let. Taylor was courteous and efficient and came back to me when he said he would. Overall I'm more than happy with the service received from Townends. They compare favourably with some of the dreadful experiences I've... Read Full Review
Services : Letting( As a Owner )Date: 18th Sep 2016
Townends and Taylor were very efficient at getting my property marketed and let. Taylor was courteous and efficient and came back to me when he said he would. Overall I'm more than happy with the service received from Townends. They compare favourably with some of the dreadful experiences I've had with other Twickenham agents in the past,
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I was really pleased with the ...
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5 Star Review
By : 'Kathy' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : Yes Postcode : TW7
19 Sept 2016
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I was really pleased with the service I received from Taylor. He proactively listened to my clients requirements and found several properties for us to choose from, He was conversant with the area resources and gave a comprehensive account of the service and resources within the property and... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 18th Sep 2016
I was really pleased with the service I received from Taylor. He proactively listened to my clients requirements and found several properties for us to choose from, He was conversant with the area resources and gave a comprehensive account of the service and resources within the property and surrounding area. I was impressed with his presentation, professionalism and interpersonal skills. I have already recommended him to other professionals. Many thanks
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Taylor is the best agent to ...
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5 Star Review
By : 'Ermal' Services : Letting( As a Tenant ) Rent PCM : £1295 Would you recommend ? : Yes Postcode : TW1
19 Sept 2016
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Taylor is the best agent to deal if you need to rent a property in Twickenham. Very professional all the time. Thank you... Read Full Review
Services : Letting( As a Tenant )Date: 18th Sep 2016
Taylor is the best agent to deal if you need to rent a property in Twickenham. Very professional all the time. Thank you Taylor
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We have been super impressed ...
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5 Star Review
Tim
By : 'Louisa' Services : Sales( As a Buyer ) Sold price : £530000 Would you recommend ? : Yes Postcode : TW2
26 Aug 2016
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We have been super impressed with Townends from start to finish. Emma was really polite and friendly when we went to view the property initially and helped with putting the offer in. It was such a speedy process and she was fantastic at giving us regular updates.
Tim was also equally brilliant. I... Read Full Review
We have been super impressed with Townends from start to finish. Emma was really polite and friendly when we went to view the property initially and helped with putting the offer in. It was such a speedy process and she was fantastic at giving us regular updates.
Tim was also equally brilliant. I have had some bad experiences with estate agents in the past, but Tim provided such an excellent service. Far better than I ever imagined was possible. He is a really kind and friendly guy and SO patient. He made the process of buying our first home so much more straight forward and stress-free than it might have been.
I honestly cannot rate Townends highly enough, they will definitely be the estate agency we use in future years and I would recommend them to everyone.
Thank you so much!
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I am very impressed with the ...
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5 Star Review
By : 'Shah' Services : Letting( As a Owner ) Rent PCM : £1400 Would you recommend ? : Yes Postcode : TW2
4 Aug 2016
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I am very impressed with the lettings service provided by Taylor/Jenna. They were both very helpful and always updated me with any potential problems.
I was wary of any estate agent but I was happy to be proved... Read Full Review
Services : Letting( As a Owner )Date: 3rd Aug 2016
I am very impressed with the lettings service provided by Taylor/Jenna. They were both very helpful and always updated me with any potential problems. I was wary of any estate agent but I was happy to be proved wrong!
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I am very satisfied with the ...
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4 Star Review
By : 'Mrs' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : TW11
3 Aug 2016
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I am very satisfied with the service from Mr McNeil. He's very cheerful, helpful, prompt and always followed up with his... Read Full Review
Services : Letting( As a Owner )Date: 2nd Aug 2016
I am very satisfied with the service from Mr McNeil. He's very cheerful, helpful, prompt and always followed up with his promise.
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I was really pleased with ...
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5 Star Review
By : 'Mr' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : TW1
3 Aug 2016
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I was really pleased with Taylor. He was really enthusiastic, positive and helpful.
I can 100% recommend him. He always arrived at the venues on time, so never kept us... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Aug 2016
I was really pleased with Taylor. He was really enthusiastic, positive and helpful. I can 100% recommend him. He always arrived at the venues on time, so never kept us waiting.
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I must admit my previous ...
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5 Star Review
By : 'Dale' Services : Letting( As a Tenant ) Rent PCM : £1350 Would you recommend ? : Yes Postcode : TW1
3 Aug 2016
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I must admit my previous experience with lettings agents has not been good, and I have found them very much like car salesmen in that they love you until you sign the paperwork and hand over your money then they dont want to know. Thankfully Taylor has managed to help buck that trend. Throughout... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Aug 2016
I must admit my previous experience with lettings agents has not been good, and I have found them very much like car salesmen in that they love you until you sign the paperwork and hand over your money then they dont want to know. Thankfully Taylor has managed to help buck that trend. Throughout the whole journey I have recently gone through, from reporting issues at my current property, to dealing with the Landlord, to helping me find a new property, Taylor has quite simply been a star. He took full ownership in resolving the issues I had highlighted, kept me informed of progress throughout, and most importantly made me feel like a valued customer of his customer. His attitude and approach is one I wish all agents would follow suit with.
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I had a very positive ...
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5 Star Review
By : 'Razvan' Services : Letting( As a Tenant ) Rent PCM : £1600 Would you recommend ? : Yes Postcode : TW2
27 Jul 2016
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I had a very positive experience with Taylor. My expectation is usually 4/10 for an agent due to previous experiences but Taylor is way above the average of his peers. His strongest points are listening to your needs and finding the appropriate house to see. This was the first time ever when an... Read Full Review
What agent could do to change your mind?
I always consider agent fees are absurdly high but for now there's not much choice out there.
Comments on Agent Fees
I always consider agent fees are absurdly high but for now there's not much choice out there.
Services : Letting( As a Tenant )Date: 26th Jul 2016
I had a very positive experience with Taylor. My expectation is usually 4/10 for an agent due to previous experiences but Taylor is way above the average of his peers. His strongest points are listening to your needs and finding the appropriate house to see. This was the first time ever when an agent actually convinced me to view a property I initially dismissed and ended up renting. Besides his communication skills Taylor also appears as a professional in front of his customers and goes the extra mile to get them sorted (he worked extra hours on a Saturday in my case). I suppose this should be the norm in a customer facing role but I can definitely say that at the moment it is not which gives Taylor a big unique customer service trait.
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Taylor was very responsive ...
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5 Star Review
By : 'Mark' Services : Letting( As a Tenant ) Rent PCM : £2 Would you recommend ? : Yes Postcode : TW1
19 Jul 2016
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Taylor was very responsive from the first enquiry to the time we signed up to moving in. Townends, ourselves and the Landlord had to face some challenges to agree a move in date but Taylor kept the dialogue and process moving whilst maintaining a sense of humour and professionalism at all times.... Read Full Review
What agent could do to change your mind?
Can only compare with Dexters fees which seemed more.
Comments on Agent Fees
Can only compare with Dexters fees which seemed more.
Services : Letting( As a Tenant )Date: 18th Jul 2016
Taylor was very responsive from the first enquiry to the time we signed up to moving in. Townends, ourselves and the Landlord had to face some challenges to agree a move in date but Taylor kept the dialogue and process moving whilst maintaining a sense of humour and professionalism at all times. Jenna was very helpful reassuring my wife about financial matters in Taylor's absence. We look forward to a continuing good working relationship with Townends and the Landlord during our tenancy.
On a final note, estate agents and letting agents don't have the best perception as an industry. However, Taylor is a thoroughly likeable chap who I felt had our best interests at heart although I know ultimately he is working in the service of the Landlord. He is a credit to his industry.
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Honest, approachable, ...
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5 Star Review
By : 'DirectorOfCustomerExperience@large£bnCo' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : TW2
18 Jul 2016
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Honest, approachable, accommodating and personable are not traits usually encountered in estate agents - Taylor is one of the exceptions! a true gem. Helped us find what we were looking for when all other agents seemed too busy or... Read Full Review
DirectorOfCustomerExperience@large£bnCo said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 17th Jul 2016
Honest, approachable, accommodating and personable are not traits usually encountered in estate agents - Taylor is one of the exceptions! a true gem. Helped us find what we were looking for when all other agents seemed too busy or preoccupied!
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Very helpful and kept me up ...
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By : 'Shahram' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : TW2
5 Jul 2016
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Very helpful and kept me up to date during the whole process. I was very happy with his overall performance and daily... Read Full Review
Very helpful and kept me up to date during the whole process. I was very happy with his overall performance and daily feedback.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11/21/2017, 8:56:51 AM by allAgents
Awards won by Stirling Ackroyd, Twickenham TW1 3SX