The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.5/5, 165 Reviews
95% Recommended
93% sales valuation accuracy
89% letting valuation accuracy
78% sales fee satisfaction
78% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93.00% | 78% | £25,000 | £527,000 |
| Lettings | 89% | 78% | £800 | £2,700 |
Stirling Ackroyd
179 High Street, Egham, Surrey
TW20 9EJ
01784 477 277






By : 'Chris'
Services : Sales( As a Buyer )
Sold price : £407000
Would you recommend ? : Yes
Postcode : TW20
We've just bought a property through the Egham branch, and I have to say that the two guys we dealt with were absolutely professional, friendly and helpful. Every call was picked up promptly, and every question answered properly. Louis and Ollie are wonderful. The house we settled on was a little... Read Full Review
By : 'David'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW20
They succeeded in getting a lot of people through the door and helped us sell the home quickly and at the asking price. They were generally very prompt with... Read Full Review
By : 'SettledinEgham'
Services : Sales( As a Buyer )
Sold price : £260000
Would you recommend ? : Yes
Postcode : TW20
We recently bought a property through Townends Egham and as a result of the initial high level of customer service, we also decided to sell our house using Townends Egham. When we had made the decision to sell our property, we were reluctant to speak to Townends based on an awful experience... Read Full Review
By : 'Olivia'
Services : Letting( As a Tenant )
Rent PCM : £1395
Would you recommend ? : Yes
Postcode : TW20
Emilio has been absolutely fantantasic, we couldn't have asked for anyone better to help us with our move, he found us the perfect property and knew we would love it straight away! He's been on the ball throughout and always kept me in the loop with what was going on, we had a few difficulites but ... Read Full Review
I do feel the fee's are very expensive and quite different in compassion to what we paid previous with another agent, but that is the only thing I can fault with Townsend.
I do feel the fee's are very expensive and quite different in compassion to what we paid previous with another agent, but that is the only thing I can fault with Townsend.
By : 'Nigel'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TW20
Louis was very understanding and answered or found answers to all the questions we had along the way. The purchase took a long time and he kept the vendor and us informed as to how the sale was progressing. Ollie was always very pleasant and we'll mannered and eager the help. I can say that the... Read Full Review
By : 'Am'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : TW20
Great communication, provided advice and got the property tenanted in a very short period of time. I would highly recommendation... Read Full Review
x% of rental and administration fee
x% of rental and administration fee
By : 'Donna'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : TW20
I put my house up for rental for the first time and they led me through the steps from start to finish and nothing was too much bother. Emililo arranged many viewings and gave myself feedback after every viewing. Emililo was present on every viewing as I vacated my property for each and every... Read Full Review
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : TW20
Excellent customer service from Lauren. Always smiling and friendly, Lauren is very eager to find solutions and also listens well to client requests and is patient. She is a credit to the Townends... Read Full Review
Townends fees are so much higher than other estate agents.
Townends fees are so much higher than other estate agents.
By : 'Emilio'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : GU25
Emilio has acted for us in letting 22 The Grange for a number of years. We had raised some concerns recently which he dealt with in a timely and professional manner. Over the years he has provided an excellent... Read Full Review
By : 'Emma'
Services : Sales( As a Vendor )
Sold price : £270000
Would you recommend ? : No
Postcode : TW20
It's been an absolute pleasure to work with you ALL. You have been unfailingly helpful, professional and a sheer delight to deal with. You have been utterly wonderful and thanks so very much for everything. I cant recommne this company enough - they will exceed adn excelto sell your property. ... Read Full Review
Brilliant
By : 'Ben'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : TW20
Emilio is a highly motivated, professional letting agent. He fulfilled on all his promises securing a superb tenant at the correct price. His dedication and communication skills are superb and he is a credit to the company. Eve and her team have been exemplary with all their communications, very ... Read Full Review
Would always by nice if they were less but I know they have a superb team which do a great job, for that you need to pay!
Would always by nice if they were less but I know they have a superb team which do a great job, for that you need to pay!
By : 'Dr'
Services : Letting( As a Owner )
Sold price : £330000
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : TW20
This is my first experience as a landlady. Emilio was excellent and quick. Helped me through the process and negotiated a good rent for my property. I will look forwards to work with him again in future. Highly recommended. Very- very pleased with the... Read Full Review
By : 'Duncan'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TW18
Louis was: Very clear, straightforward and direct and clear in communications. Very knowledgeable about the area, property etc. Very helpful and pro-active in making sure the seller and I were aligned and that issues did not unnecessarily derail or confuse a long, complex process. Best purchase... Read Full Review
By : 'Matt'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW20
I was impressed with Louis throughout the sales process. From our initial meeting Louis really listened and acted upon what we discussed. I found Louis professional, honest and sincere. This is what we needed to support us through the roller coaster of the house buying process. Louis was always... Read Full Review
By : 'Anonymous'
Services : Letting( As a Owner )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : TW20
I found Emilio to be extremely professional and helpful and went to great lengths to meet my expectations. He was always courteous and responded to telephone calls even late in the evening. I will always maintain contact with him in particular and with the Egham branch of... Read Full Review
By : 'Tony'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : TW20
Emilio was my first point of contact with Townsends and was extremely helpful and politie in providing me with information about letting our property for the 1st time. Eve attended to give us a valuation and was very professional and gave my wife and I the feeling that we had made the right choice... Read Full Review
By : 'E'
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : Yes
Postcode : TW20
We thought that Louis was very eager and keen to ensure he sold our property quickly and to the value we needed. His written communication was very professional. He response to email was very quick and he did keep us... Read Full Review
Louis negotiate a competitive price and had to work hard for it
Louis negotiate a competitive price and had to work hard for it
By : 'Lauren'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : N16
Lauren was very helpful and efficient in securing my tenancy agreement. She was courteous and friendly throughout. I was very satisfied with the... Read Full Review
By : 'aby11'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : TW20
Emilio worked very hard to find a property to fit my specific requirements, which he managed to find for me. Throughout the process he updated me as to exactly what was going on, which was very helpful of him. The process of moving can be very stressful and Emilio made it a lot easier. Therefore, I ... Read Full Review
By : 'Jana'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : TW20
I am very pleased with the service received with townends and in particular Emilio. He is very polite, efficient and helpful throughout the process. My way with him was easy and quick with no hidden surprises. He's always answered my enquiries /verbail or written/ in the instant and to my... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
<p><Strong>Listening to you</strong><br />
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.<br />
<strong>Helping us to put things right</strong><br />
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.<br />
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.<br />
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.<br />
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500<br />
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.<br />
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:<br />
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk<br />
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk
Last updated at 12/6/2017, 6:40:32 AM by allAgents