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Steven Oates

70 Fore Street Hertford
Hertfordshire
SG14 1BY

01992 303300
Website not available

Properties for Sale
Properties to Rent

“ I have no complaints... ”

Apr 12,2018
Minithumbup
By: 'Mark'
Apr 12,2018
0 people found
this helpful
I can honestly say I had no real issues with the letting team at Steven Oates - Hertford when they managed the a property of mine. Only thing is their appointed contractors did seem a little expensive when required to go in and do the ...
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Comment on agent fees
They were competitive
Was this helpful? Yes
Jan 08,2018
Minithumbdown
Simon Windham
By: 'Katie'
Jan 08,2018
3 people found
this helpful
Absolutely appalling service, we have used Steven Oates for one of our rental properties and have had nothing but agro with them. Simon has a complete lack of professionalism, doesn't reply to emails for days/weeks, and generally does not care if you are ...
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Was this helpful? Yes
Nov 09,2017
Minithumbdown
Suzie Property
By: 'Claud Hamilton'
Nov 09,2017
0 people found
this helpful
If you'd like to waste countless hours of your time chasing actions, be constantly provided incorrect information and generally ripped off at every angle then this is the rental agency for you. After living in multiple places in both the UK and the United ...
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Comment on agent fees
Fees are overpriced. Especially checkout fees when managed by in-house staff on unfurnished properties.
Was this helpful? Yes
Nov 07,2017
Minithumbdown
By: 'Bruce Wayne'
Nov 07,2017
0 people found
this helpful
Like another's reviewer I only gave one star because couldn't give zero....I am not sure how Steven Oates are still in business, they are rude, untrustworthy, charge a premium, give no service, have no ethics and leave it up to the buyer ...
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Comment on agent fees
N/a
Was this helpful? Yes
May 10,2017
Minithumbup
By: 'Happy Customer'
May 10,2017
1 people found
this helpful
We rarely write reviews, but felt compelled to as we have been really pleased with Steven Oates. Having recently bought and sold through them, we can and have recommended them. Through the process, which always seems to take longer than it should, they were always ...
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Was this helpful? Yes
Apr 10,2017
Minithumbup
By: 'Hertford Resident'
Apr 10,2017
0 people found
this helpful
Only giving one star because I cannot give none! Arranged a viewing on a property nearly two weeks in advance due to it being an open day event. Did not receive confirmation of the viewing as advised. Had to chase up on the day of ...
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Was this helpful? Yes
Feb 29,2016
Minithumbdown
By: 'Disappointed landlord'
Feb 29,2016
3 people found
this helpful
As a landlord I am very disappointed with the level of service. Other than process the payments the fully managed fee counts for nothing. Issues with both property are raised and said to be dealt with but remain. Communication poor. Make out as if the ...
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Was this helpful? Yes
Sep 04,2014
Minithumbdown
By: 'Tom'
Sep 04,2014
6 people found
this helpful
From the very start, Steven Oates had proven themselves to be incompetent, unprofessional, lying estate agents. Please note: the end of this review reveals the extent of the illegal practice of this company. The first instance was them giving me and my fiancƒÂ© incorrect directions ...
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What agent could do to change your mind?
Find another industry to work in.
Attached Files
Was this helpful? Yes
May 02,2014
Minithumbup
Andy
By: 'Florence'
May 02,2014
0 people found
this helpful
I have recently movedd out of a property managed by Steven Oates and although it wasnt the best property I had ever lived in the customer service skill of the agents were great and helped ease the stress of what was a very difficulty transitional ...
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Was this helpful? Yes
Apr 10,2013
Minithumbdown
By: 'Tom Llewellyn-Jones'
Apr 10,2013
2 people found
this helpful
We had a property through these agents. They were fine whilst we were occupants but they have been appalling since. They quoted us £190 to come out of our damage deposit for professional cleaning, which we agreed to, but then after it had been done ...
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What agent could do to change your mind?
We had a property through these agents. They were fine whilst we were occupants but they have been appalling since. They quoted us β€š£190 to come out of our damage deposit for professional cleaning, which we agreed to, but then after it had been done told us it would be β€š£300. Obviously they haven\'t produced the invoice for us, but I accept this could have been the cost; it just would have been nice to have been advised of this. They have also failed to contact us once regarding how to get our damage deposit back. We have phoned repeatedly to be told time after time that Β’Γ’β€šΒ¬Γ‹Ε“no one from Lettings is available to take your call, but they will call you back ASAP.\' The only times we have successfully spoken to someone from Lettings is when we have made contact, they have repeatedly said they will look at the situation immediately and call us back. As of yet, we have never had a phone call back. We have now moved to new properties and after 2 weeks of being vacant from the old flat we still don\'t know how much they want from us, or how or when we can get back our money. I have never had issues like this with other agents. Deposits have always been paid out within a matter of days. I am also aware that the agentsΒ’Γ’β€šΒ¬Γ’β€žΒ’ need to come to an agreement with the landlordΒ’Γ’β€šΒ¬Γ’β€žΒ’s but for this to have still not happened, nor to be informed of what is taking place is absolutely unacceptable. The last time I was able to get through to someone in Lettings (5 days ago) they were rude and dismissive about the situation, though in fairness other members of staff have been polite (if ineffective). I have now had to guess at the amount and inform the DPS myself how much deposit we expect back and sincerely hope the agents agree to this. However I\'m resigned to the situation that I probably won\'t hear a response for another couple of weeks. If anyone from the company would like to dispute any of the above then I would welcome the dialogue with them, as phone calls clearly donΒ’Γ’β€šΒ¬Γ’β€žΒ’t seem to be an appropriate form of contact. I would urge people to think carefully before signing up with this company. I hope that ours is an isolated incident but I felt compelled to write honestly about our experience as I cannot possibly recommend them. A seriously unprofessional and frustrating experience.
Attached Files
Was this helpful? Yes
By: Robert
Feb 29, 2016
View all comments (3)
Tom, bob I hear you. 2016 and nothing has changed... ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
63% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
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Letting
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