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Steven Oates

70 Fore Street Hertford
Hertfordshire
SG14 1BY

01992 303300

Feb 29,2016
Minithumbdown
By:
Feb 29,2016
2 people found
this helpful
As a landlord I am very disappointed with the level of service. Other than process the payments the fully managed fee counts for nothing. Issues with both property are raised and said to be dealt with but remain. Communication poor. Make out as if the customer is in the wrong. Stay well clear!...
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Sep 04,2014
Minithumbdown
By:
Sep 04,2014
3 people found
this helpful
From the very start, Steven Oates had proven themselves to be incompetent, unprofessional, lying estate agents. Please note: the end of this review reveals the extent of the illegal practice of this company. The first instance was them giving me and my fiancƒÂ© incorrect directions for the property (it was a new development so the Sat Nav was not helpful.) When we finally arrived at the property for the arranged viewing, the agent had left for another town, meaning our long journey had been a...
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What agent could do to change your mind?
Find another industry to work in.
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May 02,2014
Minithumbup
By:
May 02,2014
0 people found
this helpful
I have recently movedd out of a property managed by Steven Oates and although it wasnt the best property I had ever lived in the customer service skill of the agents were great and helped ease the stress of what was a very difficulty transitional time for me. My personal compalints were promptly dealt with, I found them polite whenever I had contact with them and young Sammy was always extremely helpful and professional at all times. When I moved out I had no issues with gettinmg my deposit b...
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Apr 10,2013
Minithumbdown
By:
Apr 10,2013
2 people found
this helpful
We had a property through these agents. They were fine whilst we were occupants but they have been appalling since. They quoted us £190 to come out of our damage deposit for professional cleaning, which we agreed to, but then after it had been done told us it would be £300. Obviously they haven\'t produced the invoice for us, but I accept this could have been the cost; it just would have been nice to have been advised of this. They have also failed to contact us once regarding ho...
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What agent could do to change your mind?
We had a property through these agents. They were fine whilst we were occupants but they have been appalling since. They quoted us ‚£190 to come out of our damage deposit for professional cleaning, which we agreed to, but then after it had been done told us it would be ‚£300. Obviously they haven\'t produced the invoice for us, but I accept this could have been the cost; it just would have been nice to have been advised of this. They have also failed to contact us once regarding how to get our damage deposit back. We have phoned repeatedly to be told time after time that ¢â‚¬Ëœno one from Lettings is available to take your call, but they will call you back ASAP.\' The only times we have successfully spoken to someone from Lettings is when we have made contact, they have repeatedly said they will look at the situation immediately and call us back. As of yet, we have never had a phone call back. We have now moved to new properties and after 2 weeks of being vacant from the old flat we still don\'t know how much they want from us, or how or when we can get back our money. I have never had issues like this with other agents. Deposits have always been paid out within a matter of days. I am also aware that the agents¢â‚¬â„¢ need to come to an agreement with the landlord¢â‚¬â„¢s but for this to have still not happened, nor to be informed of what is taking place is absolutely unacceptable. The last time I was able to get through to someone in Lettings (5 days ago) they were rude and dismissive about the situation, though in fairness other members of staff have been polite (if ineffective). I have now had to guess at the amount and inform the DPS myself how much deposit we expect back and sincerely hope the agents agree to this. However I\'m resigned to the situation that I probably won\'t hear a response for another couple of weeks. If anyone from the company would like to dispute any of the above then I would welcome the dialogue with them, as phone calls clearly don¢â‚¬â„¢t seem to be an appropriate form of contact. I would urge people to think carefully before signing up with this company. I hope that ours is an isolated incident but I felt compelled to write honestly about our experience as I cannot possibly recommend them. A seriously unprofessional and frustrating experience.
Was this helpful? Yes
By: Robert
Feb 29, 2016
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Tom, bob I hear you. 2016 and nothing has changed.......
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  • Lettings
  • Block Management
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  • Conveyancing
  • Mortgage Advice
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