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Sterling Estate Agents (Herts & London)

76-78 High Street Tring
Hertfordshire
HP23 4AF

01442 828222
Oct 01,2017
Minithumbdown
Phil Gormley
Sue Reece
By: 'A person in disbelief of how bad this service is'
Oct 01,2017
1 people found
this helpful
When first put up for sale my house sold quickly but it fell through because of the house I was buying. I decided to try a new agent and went to Stirling. The Sales patter was brilliant but the sales experience was appalling! I got very few viewings; the floor plans were inaccurate and the marketing non existent. I have a smal garden and yet people needing a large garden were sent to view. Potential buyers said the house was not on display in the shop and the staff couldn't describe th...
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Comment on agent fees
They were ok had they provided a service.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Jason OConnell
Carol Warren
By: 'Adam'
Sep 12,2017
0 people found
this helpful
professional and courteous at all times and patient especially when I was I contactable for a period of time and I delayed the start date...
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Was this helpful? Yes
Sep 07,2017
Minithumbup
Jason OConnell
Carol Warren
By: 'Luke Smith'
Sep 07,2017
0 people found
this helpful
Jason and Carol, are very helpful and they have helped my family find a rented house in the area i wanted and kept me informed plus help every step of the way through the paper work and getting the keys to a new start. many thanks to them and look forward in calling them again....
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Comment on agent fees
good
Was this helpful? Yes
Sep 06,2017
Minithumbup
Jason OConnellCarile
By: 'Paul Usiskin'
Sep 06,2017
0 people found
this helpful
Jason and the staff at this branch of Sterling, Carole, Sue, Rachel and all the others I've had contact with are proof that the old adages about Estate Agents are today unfounded. Nothing is too much trouble for them and ask my queries have been resolved quickly and efficiently. It's hard to single out one staffer, but Jason himself sets the tone and the consequence for me as a first time tenant is that starting my tenancy has been easy and pain free....
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Was this helpful? Yes
Sep 05,2017
Minithumbup
Simon Inwood
By: 'RussW'
Sep 05,2017
0 people found
this helpful
Simon Inwood and Sterling Estate Agents was excellent to deal with, during what turned out to be a lengthy purchasing process. Despite several chains collapsing, due to reasons beyond his and my control, he managed to keep my purchase together and finally help to bring it to completion....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 04,2017
Minithumbup
Sue Reece
Ben Bird
By: 'Gillian Green'
Sep 04,2017
0 people found
this helpful
We had a particularly lengthy selling process with lots of complications, but Sue Reece was brilliant she always responded promptly to e-mail and calls with really useful advice. She went above and beyond her remit. Ben also gave great advice whenever needed and they were totally committed to us and to selling our property. I could not recommend them more strongly....
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Comment on agent fees
fair
Was this helpful? Yes
Aug 22,2017
Minithumbup
Sue Reece
By: 'Matthew Best'
Aug 22,2017
0 people found
this helpful
Sue and Phil were very helpful throughout the process and we were able to reach our target purchase date. Honest and polite service from both....
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Comment on agent fees
NA
Was this helpful? Yes
Aug 22,2017
Minithumbup
Jason OConnell
Rachael Stocker
By: 'Lisa'
Aug 22,2017
0 people found
this helpful
The moment Buckland Wharf became available, I contacted Sterling immediately. Within less than 24 hours I had received a call from Jason O'Connell, asking me a bit more about the reason for my enquiry, current position and time expectations etc. That same evening we had a viewing arranged, despite Jason's working day being over. My other half and I fell in love with the apartment straight away and knew it was just what we wanted so we notified Sterling and they got the wheels in motion straight ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 15,2017
Minithumbup
Jason O\'Connell
By: 'Tommy'
Aug 15,2017
0 people found
this helpful
Jason was helpful right from the word go. This is our first time renting and Jason could not have been more helpful. If I emailed/rang he always replied promptly which helped to put our mind at ease. A very friendly, professional agent and a pleasure to deal with. I highly recommend this agency to all tenants wanting to rent a property for the first time....
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Was this helpful? Yes
Aug 15,2017
Minithumbup
Jason OConnell
By: 'Marina & Declan'
Aug 15,2017
0 people found
this helpful
Jason is very professional - he has always been really helpful and kind toward us. He explains everything clearly and it's such a polite person. We are really pleased that got to meet Jason and would definitely recommend him!...
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Was this helpful? Yes
Aug 05,2017
Minithumbup
Jason OConnell
Carol Warren
By: 'Stacey aka Happy Landlord!'
Aug 05,2017
0 people found
this helpful
Jason recently found some great Tenants for our property in Tring and secured the rental Sterling suggested they could achieve, all completed within 3 weeks of handing them our keys! Special mention to Carol who we understand was very helpful in terms of making herself available for viewings...
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Comment on agent fees
We have other investment properties and found Sterling's fees to be competitive
Was this helpful? Yes
Jul 29,2017
Minithumbup
Sue Reece
By: 'jAY'
Jul 29,2017
0 people found
this helpful
Sue was perfect. She held my hand from first viewing to exchange, negotiated a £10000 discount on the purchase price, pointed me in the direction on an excellent solicitor and basically made in all happen in 10 weeks. I cannot reckon her highly enough, especially to FTB like myself. Just go see her!...
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Comment on agent fees
No fees as was FTB.
Was this helpful? Yes
Jun 14,2017
Minithumbup
Ben Bird
By: 'Ali'
Jun 14,2017
0 people found
this helpful
Sterling pulled out all the stops. Ben Simon and Phil were brilliant. They put more people through the door in one month than other agents in 6 months. Also acted as therapists holding hands through the process. Thank you...
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Was this helpful? Yes
May 30,2017
Minithumbup
Sue Reece
By: 'Clare Hogan'
May 30,2017
0 people found
this helpful
Sue has done an extremely professional job. When we were looking at properties she regularly updated us with properties and encouraged us to view the property we eventually purchased even though we dismissed it at first. She is great at keeping communication open and was keen to offer us any help we needed during the process. Sue is also very down to earth and does not use some of the usual 'patter' one might associate with estate agents....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 21,2017
Minithumbup
justin davies
By: 'Olivia'
Mar 21,2017
0 people found
this helpful
Justin Davies and Steve Bird helped me with 3 bad tenants. I have been unlucky recently: a) changed their mind after signing an AST b) left my house in a damaged and dirty condition and c) didn't clean up properly after they left. In b) and c) the deposit didn't cover the expense to bring the property back to the condition I expect and a) didn't complete his repayments. I am out of pocket, even though a Court found against tenant a). Justin was very supportive and attended Court on my beha...
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Comment on agent fees
They are what they are. You get what you pay for. My one question to those who carried out inspections on one of my tenants is - how did my property get in such a state without it being flagged up during the tenancy?
Was this helpful? Yes
Dec 28,2016
Minithumbdown
By: 'R Alon'
Dec 28,2016
1 people found
this helpful
The arrogant, dishonest, inconsistent advice of this company is beyond belief. Total Waste of time money and energy Avoid at all costs....
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Was this helpful? Yes
Jan 22,2016
Minithumbup
Sue Reece
By: 'Sam'
Jan 22,2016
0 people found
this helpful
In comparison with other agents in the area, I found Sterlings to be as interested in the buyer as in the seller. We were offered and viewed similar properties to that of our initial inquiry which was helpful in making relevant comparison. Sue Reece was professional in her approach offering good advice and answering without reservation all of our questions. During the process, Sam Carter provided helpful updates and was responded very quickly in contacting the vendor to obtain additional infor...
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Was this helpful? Yes
Oct 30,2015
Minithumbup
Sue Reece
By: 'Chantry Row'
Oct 30,2015
0 people found
this helpful
Sue worked really hard to sell our property and also showed considerable professionalism negotiating through a complex and frustrating situation with a potential vendor, in a calm and friendly manner....
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Was this helpful? Yes
Sep 10,2015
Minithumbup
Ben Bird
By: 'T. Miles'
Sep 10,2015
1 people found
this helpful
Ben is great to get things started but Stirlings Secret Weapon comes in the form of a young lady called Sam Carter a former solicitor who comes into her own when you come across hiccups which you will .Helped us a lot.Many Thanks G and T....
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Was this helpful? Yes
Aug 28,2015
Minithumbup
Justin Davis
By: 'Maggie'
Aug 28,2015
0 people found
this helpful
I have used Sterling Estate Agents for renting out my property for many years, during which time it has had its ups and downs with the various tenants, however Justin has been extremely helpful in assisting both sides in getting any issues sorted. They have always managed to find tenants for the property and Justin kept me informed at all times and never failed to respond to correspondence promptly. He certainly made my time as a landlady much easier, as it does certainly have its moments!...
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Was this helpful? Yes
Aug 17,2015
Minithumbdown
By: 'Mr C'
Aug 17,2015
0 people found
this helpful
I would not use this agent! Having selected this agent based on the verbal briefing we received, we were thoroughly disappointed to find out that the areas of differentiation were overstated and in some cases worse than competitors. In addition to an inflated price to win the business, a higher number of negotiators retained by the business, the marketing publications they supported and distribution were all less than the competition. I contacted the competition and received some genuine advice ...
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What agent could do to change your mind?
Inflated fees for a job they did not do.
Attached Files
Comment on agent fees
Inflated fees for a job they did not do.
Was this helpful? Yes
Jul 30,2015
Minithumbup
andy melrose
By: 'Nick'
Jul 30,2015
0 people found
this helpful
Andrew Melrose was instrumental in selling our house and also securing the property we wanted. Sam Carter was excellent in ensuring that we moved on the desired date, and helping us with our solicitor. Would definitely use again. Thanks!...
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Was this helpful? Yes
Jul 29,2015
Minithumbup
By: 'Robin Coleman'
Jul 29,2015
0 people found
this helpful
Olivia was great from start to finish with appointment confirmations and a polite non pushy approach that gave us confidence to use them as a letting agent and recommend them in the future....
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Was this helpful? Yes
Jul 21,2015
Minithumbup
Andrew Melrose
By: 'Dorothy'
Jul 21,2015
0 people found
this helpful
Helpful, informative and supportive, especially Sam Carter who helped me navigate my way what should have been a simple sale. She particularly helped me through all the frustrations of solicitor speak. Phoned me with regular updates and always happy to help when I popped in to the office. Thank you!...
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Was this helpful? Yes
Jul 13,2015
Minithumbup
Phil Gormley
Andrew Melrose
By: 'Alison and Bob Cowper'
Jul 13,2015
0 people found
this helpful
All the staff at Tring were very helpful throughout. They carried out a pro-active marketing campaign which was very much more effective than another agent we used in the area. They kept calm and professional throughout - even though there were the inevitable tensions when selling a house, especially when things seem to go quiet. Ben keeps an eye on his team, responds when necessary, and is very skilled when it comes to negotiations. A special thank you also to Andy who 'went the extra mile' ...
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Was this helpful? Yes
Jun 30,2015
Minithumbup
justin davies
By: 'Kingswell'
Jun 30,2015
0 people found
this helpful
Olivia Vize ensured that our new tenants were aware of conditions of the tenancy and the need to be respectful and considerate towards other neighbours. Justin Davies is always very prompt at dealing with any queries and is very reliable....
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Was this helpful? Yes
Jun 08,2015
Minithumbup
Sue Reece
By: 'Barry'
Jun 08,2015
0 people found
this helpful
Sue's attention to our needs was first class. She arranged a second and third viewing at times to suit us and was always helpful with information we required. Nothing seemed to be to much trouble. Thank you....
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Was this helpful? Yes
Jun 01,2015
Minithumbup
By: 'en'
Jun 01,2015
0 people found
this helpful
Olivia was helpful right from the word go. This is my first time renting and she could not have been more helpful. If I emailed/rang she always replied promptly which helped to put my mind at ease. A very friendly, professional agent and a pleasure to deal with....
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Comment on agent fees
Seem reasonable - bearing in mind I've never rented before, I didn't find them extortionate.
Was this helpful? Yes
May 19,2015
Minithumbup
By: 'Andy W'
May 19,2015
0 people found
this helpful
The market in Tring is very fast moving, with limited properties available and too many competitors. Every agent we visited on a Saturday morning were pleasant and took our contact details but only Olivia sounded genuinely interested in our search. She made a point of proactively contacting us in the following weeks with updates on properties that had not yet come onto the market and in this , she was the only agent who did so. We would 100% recommend contacting Olivia and Sterling when you nee...
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Was this helpful? Yes
Apr 23,2015
Minithumbup
By: 'Anne walker'
Apr 23,2015
0 people found
this helpful
Excellent service throughout. Moved in within 2 weeks, could not fault the agency as they was extremely helpful with the moving in process. I highly recommend this agency to all tenants wanting to rent a property in a short period of time....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
87% customers were satisfied with fees 77% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £200,000
  • Max: £850,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 1 32 6 42 2 43 0 6 1
Ben Bird Ben Bird
Partner
30 reviews

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lewis hall - no image available lewis hall
manager
4 reviews

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Ben unknown - upload your photo Ben unknown
1 reviews

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Sean Lewis - upload your photo Sean Lewis
46 reviews

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Justin Davis - upload your photo Justin Davis
7 reviews

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justin davies - upload your photo justin davies
3 reviews

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andy melrose - upload your photo andy melrose
2 reviews

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Andrew Melrose - upload your photo Andrew Melrose
9 reviews

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Phil Gormley - upload your photo Phil Gormley
14 reviews

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Steve Bird - upload your photo Steve Bird
1 reviews

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Paula  - upload your photo Paula
1 reviews

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Sue Reece - upload your photo Sue Reece
20 reviews

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Raymond Stratfull - upload your photo Raymond Stratfull
0 reviews

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Mea Davies - upload your photo Mea Davies
1 reviews

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Jason OConnell - upload your photo Jason OConnell
5 reviews

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Carol Warren - upload your photo Carol Warren
3 reviews

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Jason O'Connell - upload your photo Jason O'Connell
1 reviews

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Rachael Stocker - upload your photo Rachael Stocker
1 reviews

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Simon Inwood - upload your photo Simon Inwood
1 reviews

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Jason OConnellCarile - upload your photo Jason OConnellCarile
1 reviews

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