• Brida Elena Loredana
    Brida Elena Loredana
  • Shelly Thibodux
    Shelly Thibodux
  • Rita
    Rita
  • claim your profile
    Faruk Ahmed
  • Tolga Mehmet
    Tolga Mehmet
  • Mujib Ali
    Mujib Ali
  • Bianca
    Bianca
  • Shahi Miah
    Shahi Miah
  • Blaise Coghlan
    Blaise Coghlan
  • Vera Cosman
    Vera Cosman
  • Juned Ahmed
    Juned Ahmed
  • Benjamin Watts
    Benjamin Watts
  • Tadas Stankevicius
    Tadas Stankevicius
  • Philip Lu
    Philip Lu
  • Marcin
    Marcin
  • Judyta Adamska
    Judyta Adamska
  • upload your photo
    Kobir Ali
  • upload your photo
    Aziz Meah
  • upload your photo
    Juman Alam
  • Faz Islam
    Faz Islam
  • Faisal Khan
    Faisal Khan
  • claim your profile
    Adam
  • Mohamed Ladhari
    Mohamed Ladhari
  • Khairul Zaman
    Khairul Zaman
  • Hieu Tran
    Hieu Tran
Sterling De Vere is the leading room let agency in London with over a thousand rooms for you to choose from. We have a growing branch network and an extensive team of advisors who are always ready to answer your queries. We stay open later to make it easier for you to arrange appointments and viewings and our 24 hour emergency line is always available so that you are guaranteed to be heard and assistance can be sent immediately. Our expert consultants can find rooms to meet your needs form Read full description... over a thousand around London. We can help you move in on the same day that you make your enquiry and have done so for a number of our tenants. Communicating and connecting with Sterling De Vere has never been easier through our website, mobile apps for apple and android, and numerous social media links.
Sterling De Vere

Unit 1, 120 - 132 Chrisp Street Poplar, London
Greater London
E14 6NL

020 8610 9028
Aug 18,2017
Minithumbup
Shaju
By: 'Sue'
Aug 18,2017
0 people found
this helpful
His work with our flat ijaa been great and professional! He fixed everything in need including lights, handles and closet as well. It was quick and well done. Me and all my flatmates are satisfied with his work:)...
read full review
Comment on agent fees
Everything has been fixed very well. But about cleaning staff i wish that person to work more professionally. I visited this place a week ago but nothing was cleaned at all.
Was this helpful? Yes
Aug 16,2017
Minithumbup
Rita
Faisal Khan
By: 'Temp'
Aug 16,2017
0 people found
this helpful
Overall I had a decent experience with Sterling de Vere. Though the room pictures were a bit misleading, the room and services provided were good enough for my needs....
read full review
Was this helpful? Yes
Aug 14,2017
Minithumbup
Shaju
By: 'Yvain Daubterre'
Aug 14,2017
0 people found
this helpful
Quick and good services. Problem with my door fixe in few minutes. Check with myself to see if the problem was fixed....
read full review
Was this helpful? Yes
Aug 11,2017
Minithumbdown
Roizza
By: 'RETURN MY DEPOSIT BACK'
Aug 11,2017
2 people found
this helpful
* Moved out a month ago AND STILL NOT RETURNED MY DEPOSIT. On top of that they tried to add charges that have no ground. Whilst still with this abysmal agency, almost zero response to any repairs/complaints about the properties and if and when they do, they feign innocence by saying they have not received any complaints and even then, still no repairs happen. It's like getting blood from stone. Awful. Absolutely awful. Good luck to the fools who end up renting with this agency....
read full review
Comment on agent fees
Horrific. Trying to charge tenants every little thing but does not respond when things are wrong with the house.
Was this helpful? Yes
Aug 04,2017
Minithumbup
Tolga Mehmet
By: 'Raj'
Aug 04,2017
0 people found
this helpful
Dear All, I came to London on fellowship and I had to find a suitable accommodation. In the mean time after reaching London, i met Mr. Tolga of Sterling De Vere. And, I found solutions of all my accommodation related problems. He is honest, polite, humble, and nice human being. Me and my wife stayed and enjoyed my trip to London. I highly recommend Mr. Tolga for accommodation in London. Mr. Tolga is a genuine person and his dealing is very fair. You can trust him. He is very prompt to give a s...
read full review
Comment on agent fees
Mr. Tolga is a very genuine person and I got a genuine deal. You can trust Mr. Tolga for quality accommodation. He has a superb leader of his team. I received prompt response whenever I required during my stay. I highly recommend Mr. Tolga to get an accommodation in London.
Was this helpful? Yes
Aug 01,2017
Minithumbdown
By: 'Sophie'
Aug 01,2017
3 people found
this helpful
The worst agency I have come across, avoid at all costs! I rented a room through SDV for nearly 2 years, during that's time I encountered a number of issues including: a broken shower, broken cooker, broken fan in the bathroom, mould in the bathroom and mould in my bedroom due to the connecting wall, no boiler which meant no heating for a month during winter, and no hot water. This is just a short list of the things that went wrong, which SDV took a very long time to to repair or simply did no...
read full review
Comment on agent fees
Mediocre - there are better agencies, simply avoid!
Was this helpful? Yes
Jul 27,2017
Minithumbup
Alessandra
By: 'Luisa'
Jul 27,2017
0 people found
this helpful
I find myself very good with this company. I found a very big room and cheap. Alessandra was my angel, she found the perfect room for me!...
read full review
Was this helpful? Yes
Jul 19,2017
Minithumbup
Daniela
By: 'Marta'
Jul 19,2017
0 people found
this helpful
Hi there! Daniela was amazing, she helped me loads to rent the room making everything quite easy as i was not living in the UK at that moment. The room was the same one as in the picture and so was with the kitchen too. She has been caring about my arrival at all times. The only thing I could remark is that the rent needs to be always starting on mondays, which is something I wasnt fully aware of...
read full review
Was this helpful? Yes
Jul 19,2017
Minithumbup
Shaju
By: 'Gwendolyn'
Jul 19,2017
0 people found
this helpful
Very fast and efficient! Helped us feel understood and was eager to understand the issues at hand. He tried to clean as much as he could, though the reported faults were beyond his capable hands!...
read full review
Comment on agent fees
VERY GOOD
Was this helpful? Yes
Jul 14,2017
Minithumbup
Amelie Petit
Amelia Petit
By: 'Fu yang'
Jul 14,2017
0 people found
this helpful
Awesome. they delivered my mattress and i am happy with it now. Thanks sterling and delivery manager amelia petit. Helpful and professional...
read full review
Was this helpful? Yes
Jul 12,2017
Minithumbup
Yolanda
By: 'An'
Jul 12,2017
0 people found
this helpful
Super professional, very friendly and helped us with any questions that we had! Couldn't have asked a better agent to help us out, a true gem :)...
read full review
Was this helpful? Yes
Jul 10,2017
Minithumbup
Thomas Albert
By: 'Annette'
Jul 10,2017
1 people found
this helpful
Thomas is a very nice person to speak with for any support you need. Excellent Team Leader who did a very nice survey caring about my experience during my stay in their flat...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jul 09,2017
Minithumbup
Amelie Petit
By: 'Henry'
Jul 09,2017
0 people found
this helpful
Amelie was really helpful as she found me a room. When i came to office her colleague were nice as well. I recommend her....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jul 08,2017
Minithumbup
By: 'tenant'
Jul 08,2017
3 people found
this helpful
*This people are all worthless.. The will lie to you, the will promise you things so you sign and then they won't do nothing at all. Honestly I have never experienced a worst service in my entire life. This bunch of useless people should be taken to school ad learn some morality lessons. Their whole system is broken, they don't have control of anything. When I arrive to my new house, my room was destroyed, cigarettes and dust in the floor, NO BED!! and broken furniture thrown in the floor. I...
read full review
Comment on agent fees
The worst
Was this helpful? Yes
Jul 07,2017
Minithumbup
Thomas Albert
By: 'Hassan Rafiq'
Jul 07,2017
0 people found
this helpful
Thomas is a very good Manager. He supported and helped me by directing his colleagues to help me in getting a very good accommodation and provided good services....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jul 03,2017
Minithumbup
Shaju
By: 'Mert'
Jul 03,2017
0 people found
this helpful
The man (Shaju) who attended the property to deal with the issues that were there was polite, proffesional and informative. He took his time to ensure the work was carried out swiftly and thoroughly. The follow up procedure was clearly explained to us and we were left feeling consoled over the issue. He was the best attendee sent from SDV since we moved here a year ago....
read full review
Was this helpful? Yes
Jun 30,2017
Minithumbup
Amelie Petit
By: 'Alexander'
Jun 30,2017
0 people found
this helpful
After complaining to several people that the shower was not working, finally the issue was being taken care by amelia. She did her job in a professional manner and updated me everytime someone is coming to the house....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 29,2017
Minithumbup
Amelie Petit
By: 'shih - Han'
Jun 29,2017
0 people found
this helpful
Amelie has been helpful from the 1st day i step in my room till now. Any issue she just resolve it promply. I surely recommend her as a manager....
read full review
Was this helpful? Yes
Jun 29,2017
Minithumbup
Shaju
By: 'SAMIA'
Jun 29,2017
1 people found
this helpful
Shaju was sent to fixed our door but also offered his services to fix our wardrobe door. He was very helpful and provided excellent work !...
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Was this helpful? Yes
Jun 28,2017
Minithumbup
Shaju
By: 'Ariel'
Jun 28,2017
1 people found
this helpful
The problem was solved really quickly and properly. Nice, professional and communicative person. We are satisfied with the final effects....
read full review
Was this helpful? Yes
Jun 26,2017
Minithumbup
Shelly Thibodux
By: 'Alban'
Jun 26,2017
0 people found
this helpful
Merci pour votre aide. Agence professionelle et qui prend le temps de repondre aux besoins et attentes des clients. Merci Shelley Translation: Thank you for your help. Professional agency and who takes the time to meet the needs and expectations of customers. Thanks Shelley...
read full review
Was this helpful? Yes
Jun 20,2017
Minithumbup
Abdullah
Shelly Thibodux
By: 'Usama'
Jun 20,2017
0 people found
this helpful
shelley was really helpful finding a perfect place for me and is very friendly and polite. She always give response for your queries....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 19,2017
Minithumbup
Shelly Thibodux
By: 'Mel'
Jun 19,2017
0 people found
this helpful
Shelley is very prompt in her responses to emails and situations that may arise. I find her to be polite and professional and willing to help in any way that she can....
read full review
Was this helpful? Yes
Jun 15,2017
Minithumbdown
Norbert
By: 'Lorenzo'
Jun 15,2017
0 people found
this helpful
I advice this agent because He was always ready to satisfy my need in the house. When I ask for a desk, the day aftare it was in my room....
read full review
Was this helpful? Yes
Jun 15,2017
Minithumbdown
By: 'Mc'
Jun 15,2017
4 people found
this helpful
I spent 10 months in one of their flats, during which time we had some issues that required a whole lot of effort from our part to get sorted out (such as a blocked toilet - help came 3 days after our request - or a full day without electricity because it had not been paid on time) and then the ones that did not get sorted out. During my whole stay it happened several times: sterling de Vere got our payment dates mistaken and sent some very big guys - and I wish I was joking - in the evening, wh...
read full review
Comment on agent fees
Bad
Was this helpful? Yes
Jun 14,2017
Minithumbup
Shaju
By: 'Nic'
Jun 14,2017
1 people found
this helpful
Shaju was very nice I had holes on the walls that was allowing rats and mouses to come from the outside So shaju took a look around the kitchen and made sure he found all the holes and the. Proceeded into blocking them all I was having lunch at that moment when he came so I ended up chatting with him while he was working and he fix everything and tidied after himself before leaving Very smooth job Γ°ΕΈβ€˜ΒΓ°ΕΈΒΒ½Γ°ΕΈβ€˜ΒΓ°ΕΈΒΒ½Γ°ΕΈβ€˜ΒΓ°ΕΈΒΒ½Γ°ΕΈβ€™ΒͺΓ°ΕΈΒΒ½Γ°ΕΈβ€˜Ε’Γ°ΕΈΒΒ½...
read full review
Comment on agent fees
Very smooth
Was this helpful? Yes
Jun 14,2017
Minithumbup
Rita Mercier
By: 'Pareen'
Jun 14,2017
0 people found
this helpful
Overall, I've had a very positive and satisfying experience with Sterling De vere. My personal agent Ruslan and my account manager Rita Mercier helped ensure this. Although in the beginning the cleaner didn't come to the flat, Rita ensured rectification of this. Even with regards to the rent payment, I made sure to communicate if a particular period's rent would be 2-4 days late due to the international transfers (me being an international student), and both Ruslan and Rita were very co-operativ...
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Comment on agent fees
The fee being a lifetime membership fee is worth it. Other agencies charge similarly but with the charge accruing each time you take a flat with them.
Was this helpful? Yes
Jun 12,2017
Minithumbup
Nathan
By: 'Aitana'
Jun 12,2017
0 people found
this helpful
We met different agents and is the most resolutive one, he help us to found a solutions, fast, gentle and nice....
read full review
Was this helpful? Yes
Jun 12,2017
Minithumbdown
By: 'Tomasz'
Jun 12,2017
4 people found
this helpful
We have rented a room in Whitechapel from Sterling de Vere. It was a terrible mistake, they are the worst agents I ever met. Of course, they are very helpful and promise you everything they can BEFORE you rent a place. After that? They only promise to look into the matter endlessly. They sorted some things out eventually, but not after tons of calls, e-mails and threat of legal action. They let mould accumulate and only react to mice and other pests when threatened with legal action (thank god o...
read full review
Comment on agent fees
Agent fees are pretty standard, I guess.
Was this helpful? Yes
Jun 08,2017
Minithumbup
Shaju
By: 'Fabio'
Jun 08,2017
0 people found
this helpful
very fast and usefull , thank you for your service, i reccomend him to you , for his professionality and cause he is a friendly person ....
read full review
Comment on agent fees
good
Was this helpful? Yes
Areas covered
  • E1
  • E1W
  • E2
  • E3
  • E14
  • E15
  • E16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,300
  • Max: Β£650,000

Letting
  • Min: Β£0
  • Max: Β£370

UKALA DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
48 0 924 65 0 0 1 0 98 4
Brida Elena Loredana Brida Elena Loredana
Service Team
75 reviews

About Brida Elena No description set View full profile
Shelly Thibodux Shelly Thibodux
Maintenance
19 reviews

About Shelly No description set View full profile
Rita Rita
Customer Service
36 reviews

About Rita No description set View full profile
Faruk Ahmed - upload your photo Faruk Ahmed
4 reviews

About Faruk No description set View full profile
Tolga Mehmet Tolga Mehmet
Chief of Staff
168 reviews

About Tolga Tolga is an ambitious, yet enthusiastic individual who is the current Chief of Staff and Senior Executive of International Relations here at Sterling De Vere. Despite his young age, Tolga had adapt View full profile
Mujib Ali Mujib Ali
Sales Director
229 reviews

About Mujib No description set View full profile
Bianca Bianca
Service Team
3 reviews

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Shahi Miah Shahi Miah
Chief Communications Officer
9 reviews

About Shahi No description set View full profile
Blaise Coghlan Blaise Coghlan
Sales Agent
50 reviews

About Blaise I am a hard working individual who works very well solitary as well as within a team. I am determined to succeed and be the best I can be at my job, giving customers a great, stress-free experience wh View full profile
Vera Cosman Vera Cosman
Sales Consultant
105 reviews

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Juned Ahmed Juned Ahmed
Sales Agent
34 reviews

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Benjamin Watts Benjamin Watts
Sales Agent
40 reviews

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Tadas Stankevicius Tadas Stankevicius
Sales Agent
11 reviews

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Philip Lu Philip Lu
Sales Manager
116 reviews

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Marcin Marcin
Maintenance Officer
0 reviews

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Judyta Adamska Judyta Adamska
Sales Agent
78 reviews

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Kobir Ali - no image available Kobir Ali
45 reviews

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Aziz Meah - no image available Aziz Meah
27 reviews

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Juman Alam - no image available Juman Alam
2 reviews

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Faz Islam Faz Islam
Sales Consultant
18 reviews

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Faisal Khan Faisal Khan
Service Manager
61 reviews

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Adam  - upload your photo Adam
6 reviews

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Mohamed Ladhari Mohamed Ladhari
Sales Agent
13 reviews

About Mohamed No description set View full profile
Khairul Zaman Khairul Zaman
Service Team
16 reviews

About Khairul No description set View full profile
Hieu Tran Hieu Tran
Sales Consultant
61 reviews

About Hieu No description set View full profile
Yassine Aajabou Yassine Aajabou
Sales Consultant
24 reviews

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Ramona Sandu Ramona Sandu
Service Team
9 reviews

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Roxana Petecila Roxana Petecila
Service Team
43 reviews

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Florentina Ghiata - no image available Florentina Ghiata
Service Team
0 reviews

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Gina Ghiata Gina Ghiata
1 reviews

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Mizan Ali Mizan Ali
Lettings Negotiator
10 reviews

About Mizan No description set View full profile
Anina Savin Anina Savin
3 reviews

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Arthur Arthur
Customer Service
5 reviews

About Arthur No description set View full profile
Norbert Norbert
Customer Service
4 reviews

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Amelia Petit - upload your photo Amelia Petit
8 reviews

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Yolanda Yolanda
Accounts
4 reviews

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Laura Laura
Accounts
3 reviews

About Laura No description set View full profile
Nathan Nathan
Accounts
4 reviews

About Nathan No description set View full profile
Alice Alice
Property Negotiator
13 reviews

About Alice No description set View full profile
Sophia Sophia
Property Negotiator
11 reviews

About Sophia No description set View full profile
Thomas Albert Thomas Albert
Team Leader
2 reviews

About Thomas No description set View full profile
Amelie Petit Amelie Petit
maintenance
21 reviews

About Amelie No description set View full profile
Rita Mercier - upload your photo Rita Mercier
1 reviews

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Emanuel Patrasc - upload your photo Emanuel Patrasc
1 reviews

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Reese  - upload your photo Reese
1 reviews

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Shay Shay
Maintenance
0 reviews

About Shay No description set View full profile
Daniela Daniela
Property Negotiator
1 reviews

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Loura Reese - upload your photo Loura Reese
5 reviews

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Shaju Shaju
Maintenance Team
32 reviews

About Shaju No description set View full profile
Patricia Patricia
Property Negotiator
0 reviews

About Patricia No description set View full profile
Eugen Eugen
Property Negotiator
3 reviews

About Eugen No description set View full profile
Muhammad Muhammad
I.T Analyst
0 reviews

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Alessandra  - upload your photo Alessandra
2 reviews

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aless  - upload your photo aless
2 reviews

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Petronela  - upload your photo Petronela
2 reviews

About Petronela No description set View full profile
Melissa Melissa
Property Negotiator
0 reviews

About Melissa No description set View full profile
Vanessa Vanessa
Property Negotiator
0 reviews

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Numan ahmed - upload your photo Numan ahmed
0 reviews

About Numan No description set View full profile
Ashley Ashley
Property Negotiator
0 reviews

About Ashley No description set View full profile
Anastasia Dupont Anastasia Dupont
Property Negotiator
0 reviews

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Abdullah  - upload your photo Abdullah
1 reviews

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Roizza  - upload your photo Roizza
1 reviews

About Roizza No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 10:23 AM 21/11/2016 by allAgents

Complaints Procedure

Here at Sterling De Vere we pride ourselves on the level of customer service we provide. However,sometimes things do go wrong and you may need to complain, rest assured we are a member of The Property Ombudsman (TPOS) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues as quickly as possible, although in the majority of cases we hope to resolve them at branch level.

Stage One - Branch Manager (BM)

The first step in dealing with a complaint is the liaison with the Branch Manager. Each of our branches are equipped with a very friendly and professional Manager who are more than capable to deal and address any complaints or issues you may have. With direct contact and swift replies, the Branch Manager is sure to do the best of their ability to resolve any problems.

Stage Two Ҁ“ Chief Operations Officer (COO)
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Chief Operations Officer. You must write to them within 28 days of receiving the Branch response. The Branch manager will supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three Ҁ“ Managing Director (MD)
If you remain dissatisfied, you may address your concerns in writing to the Managing Director. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman (TPO)
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Last updated at 10:23 AM 21/11/2016 by allAgents

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