• Brida Elena Loredana
    Brida Elena Loredana
  • Shelly
    Shelly
  • Rita
    Rita
  • claim your profile
    Faruk Ahmed
  • Tolga Mehmet
    Tolga Mehmet
  • Mujib Ali
    Mujib Ali
  • Bianca
    Bianca
  • Shahi Miah
    Shahi Miah
  • Blaise Coghlan
    Blaise Coghlan
  • Vera Cosman
    Vera Cosman
  • Juned Ahmed
    Juned Ahmed
  • Benjamin Watts
    Benjamin Watts
  • Tadas Stankevicius
    Tadas Stankevicius
  • Philip Lu
    Philip Lu
  • Marcin
    Marcin
  • Judyta Adamska
    Judyta Adamska
  • upload your photo
    Kobir Ali
  • upload your photo
    Aziz Meah
  • upload your photo
    Juman Alam
  • Faz Islam
    Faz Islam
  • Faisal Khan
    Faisal Khan
  • claim your profile
    Adam
  • Mohamed Ladhari
    Mohamed Ladhari
  • Khairul Zaman
    Khairul Zaman
  • Hieu Tran
    Hieu Tran
Sterling De Vere is the leading room let agency in London with over a thousand rooms for you to choose from. We have a growing branch network and an extensive team of advisors who are always ready to answer your queries. We stay open later to make it easier for you to arrange appointments and viewings and our 24 hour emergency line is always available so that you are guaranteed to be heard and assistance can be sent immediately. Our expert consultants can find rooms to meet your needs form ove Read full description...r a thousand around London. We can help you move in on the same day that you make your enquiry and have done so for a number of our tenants. Communicating and connecting with Sterling De Vere has never been easier through our website, mobile apps for apple and android, and numerous social media links.
Sterling De Vere

Unit 1, 120 - 132 Chrisp Street Poplar, London
Greater London
E14 6NL

020 8610 9028

Mar 28,2017
Minithumbup
By:
Mar 28,2017
Featured Review
0 people found
this helpful
The work was really good job and Shaju is very polite and I am reallt happy with his job. Thanks...
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Mar 24,2017
Minithumbup
By:
Mar 24,2017
Featured Review
0 people found
this helpful
My review regarding Sterling de Vere would be a very good one; during our stay we received all the needed help, a good communication with the agency, all in all professional standard. We had no issues with moving out,so I can recommend them any time. Many thanks to Yolanda, our account manager, she was very helpful to us. All the best. wishes....
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Mar 20,2017
Minithumbup
By:
Mar 20,2017
Featured Review
0 people found
this helpful
Shaju, has done a fantastic work in bathroom with re-sealing the edges and cleaning up properly afterwards, many thanks for your help....
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Mar 20,2017
Minithumbup
By:
Mar 20,2017
Featured Review
0 people found
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He was very kind and helpfull. Nice person he made a good job. I recommanded this agent. Thanks for your job....
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Comment on agent fees
Good
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Mar 17,2017
Minithumbup
By:
Mar 17,2017
Featured Review
0 people found
this helpful
He came to fix pour fence and wall. He was very nice, quick and efficient. We're very happy with his work....
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Mar 26,2017
Minithumbdown
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Mar 26,2017
0 people found
this helpful
Even though everything started out pretty well I have to write this negative review now. Here's the story: The agents were really helpful and nice when I was looking for a room for my 7 month stay. Luckily we found a satisfying room soon enough. According to them I got a little deduction on the rent due to the scaffolding surrounding the building, which was supposed to be gone after 3 weeks. The scaffolding was removed after around 2 to 3 months, but in my opinion that wasn't too bad (I was wo...
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Mar 22,2017
Minithumbdown
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Mar 22,2017
0 people found
this helpful
They do not give back deposits!!! This should be a warning to everyone who is considering dealing with them. They also do not pay electricity/gas/utility bills as contractually obliged and there are letters from bailiffs for the properties. The living conditions of the properties are poor and the issues are not logged and they refuse to address any issues....
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Mar 20,2017
Minithumbdown
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Mar 20,2017
0 people found
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This is the worst property agency I have ever used. We had numerous issues with the property, myself and another flat mate had to continuously chase. Rita was good at responding, she always replied however no action was taken. I don't think this is a reflection on her but the team. For my last month and a half it was filled with sleepless nights due to a boiler making loud sounds on and off - which we sent recording of the sounds. However they never got anyone over to actually check ...
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Mar 20,2017
Minithumbdown
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Mar 20,2017
0 people found
this helpful
I left the property on 7 of january, i was writing and calling few times to know What happen with my deposit. They tell me all the time that i need to write a new email, were 10 at the moment, and my next step will be to put this situation on the hands of a lawyer. Mr Nunez....
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Mar 20,2017
Minithumbdown
By:
Mar 20,2017
1 people found
this helpful
I'll never ever recomment this state agent to any people who be thinking to rent a flat in London. When we left our property we never recieved back our deposit. I've tried many times to manage this issue by email and by phone but I've always recieved evasives from them. So people be carefull about this kind of state agent out there....
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Comment on agent fees
nothing good to say about.
Was this helpful? Yes
Mar 20,2017
Minithumbdown
By:
Mar 20,2017
1 people found
this helpful
Same happened to us! They didn't return deposit payment unless I contacted a lawyer. Avoid this agency at all costs....
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Mar 18,2017
Minithumbdown
By:
Mar 18,2017
1 people found
this helpful
The office and website impress and inspire trust. After signing the contract, I wasn't a client anymore, I was more like a hostage. Having strange unannounced people into your property for THREE times - receiving the same lame excuse, they should be more creative! The advertised weekly cleaning, is a fat big lie. Calling and emailing them all the time, the best we would get was a monthly 15 min visit of a "cleaner" ( you can imagine a cleaner can do wonders in a 5bed house). I dec...
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Comment on agent fees
All bad.
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Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
Sophia has been of great help in time of distress, for a problem that has been going on for 2 months even though other agents were informed. She was effective and kept her words, where others have failed blatantly!! The issues with the flat were fixed promptly ( within 2 days) and seamlessly. I would definitely recommend her as an account manager, especially if you are frustrated with people passing the buck to the landlord or others....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 13,2017
Minithumbup
By:
Mar 13,2017
0 people found
this helpful
Rita is helpful and has sorted problems where necessary. The property is good and as requested although the internet drops out often. Other than that perfectly happy....
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Comment on agent fees
Fees are reasonable
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Mar 10,2017
Minithumbup
By:
Mar 10,2017
0 people found
this helpful
The agency has been doing a great job and all the problems are mostly fixed as quick as possible. Good customer service. Have been with them for almost 1.3 years now....
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Mar 10,2017
Minithumbup
By:
Mar 10,2017
0 people found
this helpful
I'm very happy about the job that shaju did today in the house. Hopefully to have him next time we'll need to get done some fixtures So well done and Thank again for your professionalism!!Γ°ΕΈΛœΖ’...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2017
Minithumbup
By:
Mar 08,2017
0 people found
this helpful
Very helpful and always responds to my emails on time. I'm really happy with her service which has been very professional. I just wish the internet worked well but that's beyond her control and more of an issue with sky....
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Mar 08,2017
Minithumbup
By:
Mar 08,2017
0 people found
this helpful
Very helpful as an Exclusive Account Manager, she responds very quickly to any problems or questions by email and is very friendly on the phone....
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Comment on agent fees
The Agency's fees seem to be contemporary with others at this time.
Was this helpful? Yes
Mar 07,2017
Minithumbup
By:
Mar 07,2017
0 people found
this helpful
Arthur has been most helpful whenever we emailed him about some issues int he property. Communication with him is easy and Arthur is a reliable agent....
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Mar 06,2017
Minithumbup
By:
Mar 06,2017
0 people found
this helpful
I rent a room in a shared apartment. Most of the room mates are ok but sometimes we get a new tenant that breaks completely the rules and make life annoying, contaminating the environment with noises and stress. Fortunately Susan Was there to help. Thanks Susan for helping and caring....
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Mar 06,2017
Minithumbup
By:
Mar 06,2017
0 people found
this helpful
Sweet, Soft spoken and helpful. Always replied to any questions, concerns or queries I had in due time. I had a pleasant experience :)...
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Was this helpful? Yes
Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
this helpful
Yolanda is the first good example I have when it comes to property management. First I was a bit afraid that she will be the same as the previous landlords/ managers i have dealt with but this is not the case. Although she is not in the UK, the communication is fast and efficient. All the requests i had so far, have been sorted or are in progress. So far she is 5/5 and I really hope this will stay the same way in the future. I recommend her to anyone. Thank you for your help and cooperation!...
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Was this helpful? Yes
Mar 02,2017
Minithumbdown
By:
Mar 02,2017
1 people found
this helpful
Though the property was in poor state but Kobir and Shelley have been helpful redressing any issues with best of their capabilities....
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Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
this helpful
Elena is always happy to see us, she is thoughtful and asks if we are happy with the cleaning, and if she can do anything better. She works hard and is thorough with cleaning, and leaves the house sparkling!...
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Was this helpful? Yes
Mar 01,2017
Minithumbdown
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Mar 01,2017
0 people found
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Very responsive to inquiries and acts quickly and efficiently regarding any specific demands. I highly recommend Shelley for providing excellent customer service....
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Mar 01,2017
Minithumbdown
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Mar 01,2017
1 people found
this helpful
I would like to inform you who read about my personal experience with this agency. The majority of the good feedback they received at the beginning just after you sign the contract and the people are fascinated by the sales team and the company building but they not lived inside the flat yet. I lived in one of their flat for more than 1 year and I can say that their services are very poor. In the flat the hot water was working one day yes and one day no, the Internet connection was very bad, the...
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Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
I would like to say that Elena that is cleaning our flat she is doing a great job. The house is very clean....
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Comment on agent fees
Very good
Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
The maintenance team of Sterling is quite good in general though delayed resolving. They're truly responsible for customer requests especially the manager Shelley Thibodux who feels kind and patient to speak with, and many thanks for her negotiating with the third company to change my broken window finally...
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Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Rita was always helpful and assisted me with all my issues. I will also drop by the office to meet her. If she was not able to assist me she pointed me or redirected to the right persons able to solve my problems, so thank you. Keep up the good work....
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Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
Good agent, reliable with cleaners, price and all. Rita is a very kind assistant. Nice flats, quick paperwork and move in....
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Was this helpful? Yes
Feb 23,2017
Minithumbdown
By:
Feb 23,2017
3 people found
this helpful
Negative/Stering de Vere Crisp Street N E.Should not be allowed to retain booking deposit on spurious grounds when a first class client has always complied with their terms and conditions of the rental.This company should be investigated for sharp practice....
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Having moaning about the cleaning, Aziz the general manager arranged our house to be deep cleaned as it was required. Having seen the cleaners in action, Elena and Anina done an incredible job and a 5 star review is well deserved....
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Lovely and frieldnly ladies... always doing a great job, today my house went through a deep clean and the ladies done a amazing job. Thank you from all the tenants at Southwater...
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Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Just moved into my new apartment and met Elena who was cleaning. I lived previously in other sterling De vere houses but my god is this house clean.. i was speaking with Elena and she said no it's not te house that keeps it clean, it's me... Elena makes sure all the time she cleans every single corner and always asks that if it's up to our satisfaction. Well done, I believe already I'll be having a great stay....
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Was this helpful? Yes
Feb 20,2017
Minithumbdown
By:
Feb 20,2017
2 people found
this helpful
We reported rats in our property - after over a week of no action we went into head office to find out 'it hadn't been logged' we have emails to prove it did. We have had countless problems with our property - but because Sterling De Vere own it - they are unwilling to do anything about it....
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Comment on agent fees
Too high.
Was this helpful? Yes
Areas covered
  • E1
  • E1W
  • E2
  • E3
  • E14
  • E15
  • E16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 97% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,300
  • Max: Β£650,000

Letting
  • Min: Β£0
  • Max: Β£370

UKALA DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
48 0 960 55 0 0 1 0 24 3
Brida Elena Loredana Brida Elena Loredana
Service Team
76 reviews

About Brida Elena No description set View full profile
Shelly Shelly
Accounts
16 reviews

About Shelly No description set View full profile
Rita Rita
Customer Service
36 reviews

About Rita No description set View full profile
Faruk Ahmed - upload your photo Faruk Ahmed
4 reviews

About Faruk No description set View full profile
Tolga Mehmet Tolga Mehmet
Chief of Staff
162 reviews

About Tolga Tolga is an ambitious, yet enthusiastic individual who is the current Chief of Staff and Senior Executive of International Relations here at Sterling De Vere. Despite his young age, Tolga had adapt View full profile
Mujib Ali Mujib Ali
Sales Director
229 reviews

About Mujib No description set View full profile
Bianca Bianca
Service Team
3 reviews

About Bianca No description set View full profile
Shahi Miah Shahi Miah
Chief Communications Officer
9 reviews

About Shahi No description set View full profile
Blaise Coghlan Blaise Coghlan
Sales Agent
50 reviews

About Blaise I am a hard working individual who works very well solitary as well as within a team. I am determined to succeed and be the best I can be at my job, giving customers a great, stress-free experience wh View full profile
Vera Cosman Vera Cosman
Sales Consultant
105 reviews

About Vera No description set View full profile
Juned Ahmed Juned Ahmed
Sales Agent
34 reviews

About Juned No description set View full profile
Benjamin Watts Benjamin Watts
Sales Agent
40 reviews

About Benjamin No description set View full profile
Tadas Stankevicius Tadas Stankevicius
Sales Agent
11 reviews

About Tadas No description set View full profile
Philip Lu Philip Lu
Sales Manager
116 reviews

About Philip No description set View full profile
Marcin Marcin
Maintenance Officer
0 reviews

About Marcin No description set View full profile
Judyta Adamska Judyta Adamska
Sales Agent
78 reviews

About Judyta No description set View full profile
Kobir Ali - no image available Kobir Ali
45 reviews

About Kobir No description set View full profile
Aziz Meah - no image available Aziz Meah
28 reviews

About Aziz No description set View full profile
Juman Alam - no image available Juman Alam
2 reviews

About Juman No description set View full profile
Faz Islam Faz Islam
Sales Consultant
18 reviews

About Faz No description set View full profile
Faisal Khan Faisal Khan
Service Manager
60 reviews

About Faisal No description set View full profile
Adam  - upload your photo Adam
6 reviews

About Adam No description set View full profile
Mohamed Ladhari Mohamed Ladhari
Sales Agent
13 reviews

About Mohamed No description set View full profile
Khairul Zaman Khairul Zaman
Service Team
16 reviews

About Khairul No description set View full profile
Hieu Tran Hieu Tran
Sales Consultant
61 reviews

About Hieu No description set View full profile
Yassine Aajabou Yassine Aajabou
Sales Consultant
25 reviews

About Yassine No description set View full profile
Ramona Sandu Ramona Sandu
Service Team
9 reviews

About Ramona No description set View full profile
Roxana Petecila Roxana Petecila
Service Team
43 reviews

About Roxana No description set View full profile
Florentina Ghiata - no image available Florentina Ghiata
Service Team
0 reviews

About Florentina No description set View full profile
Gina Ghiata Gina Ghiata
1 reviews

About Gina No description set View full profile
Mizan Ali Mizan Ali
Lettings Negotiator
10 reviews

About Mizan No description set View full profile
Anina Savin Anina Savin
3 reviews

About Anina No description set View full profile
Claire Elkin Claire Elkin
0 reviews

About Claire No description set View full profile
Arthur Arthur
Customer Service
4 reviews

About Arthur No description set View full profile
Norbert Norbert
Customer Service
3 reviews

About Norbert No description set View full profile
Amelia Petit - upload your photo Amelia Petit
7 reviews

About Amelia No description set View full profile
Yolanda Yolanda
Accounts
3 reviews

About Yolanda No description set View full profile
Laura Laura
Accounts
3 reviews

About Laura No description set View full profile
Nathan Nathan
Accounts
3 reviews

About Nathan No description set View full profile
Alice Alice
Property Negotiator
13 reviews

About Alice No description set View full profile
Sophia Sophia
Property Negotiator
10 reviews

About Sophia No description set View full profile
Thomas Albert Thomas Albert
Team Leader
0 reviews

About Thomas No description set View full profile
Amelie Petit Amelie Petit
maintenance
17 reviews

About Amelie No description set View full profile
Rita Mercier - upload your photo Rita Mercier
2 reviews

About Rita No description set View full profile
Emanuel Patrasc - upload your photo Emanuel Patrasc
1 reviews

About Emanuel No description set View full profile
Reese  - upload your photo Reese
1 reviews

About Reese No description set View full profile
Loura Reese - upload your photo Loura Reese
5 reviews

About Loura No description set View full profile
Shaju Shaju
Maintenance Team
17 reviews

About Shaju No description set View full profile
Patricia Patricia
Property Negotiator
0 reviews

About Patricia No description set View full profile
Eugen Eugen
Property Negotiator
3 reviews

About Eugen No description set View full profile
Muhammad Muhammad
I.T Analyst
0 reviews

About Muhammad No description set View full profile
Alessandra  - upload your photo Alessandra
1 reviews

About Alessandra No description set View full profile
aless  - upload your photo aless
2 reviews

About aless No description set View full profile
Petronela  - upload your photo Petronela
2 reviews

About Petronela No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 10:23 AM 21/11/2016 by allAgents

Complaints Procedure

Here at Sterling De Vere we pride ourselves on the level of customer service we provide. However,sometimes things do go wrong and you may need to complain, rest assured we are a member of The Property Ombudsman (TPOS) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues as quickly as possible, although in the majority of cases we hope to resolve them at branch level.

Stage One - Branch Manager (BM)

The first step in dealing with a complaint is the liaison with the Branch Manager. Each of our branches are equipped with a very friendly and professional Manager who are more than capable to deal and address any complaints or issues you may have. With direct contact and swift replies, the Branch Manager is sure to do the best of their ability to resolve any problems.

Stage Two Ҁ“ Chief Operations Officer (COO)
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Chief Operations Officer. You must write to them within 28 days of receiving the Branch response. The Branch manager will supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three Ҁ“ Managing Director (MD)
If you remain dissatisfied, you may address your concerns in writing to the Managing Director. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman (TPO)
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Last updated at 10:23 AM 21/11/2016 by allAgents

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