• Brida Elena Loredana
    Brida Elena Loredana
  • Shelly Thibodux
    Shelly Thibodux
  • Rita
    Rita
  • claim your profile
    Faruk Ahmed
  • Tolga Mehmet
    Tolga Mehmet
  • Mujib Ali
    Mujib Ali
  • Bianca
    Bianca
  • Shahi Miah
    Shahi Miah
  • Blaise Coghlan
    Blaise Coghlan
  • Vera Cosman
    Vera Cosman
  • Juned Ahmed
    Juned Ahmed
  • Benjamin Watts
    Benjamin Watts
  • Tadas Stankevicius
    Tadas Stankevicius
  • Philip Lu
    Philip Lu
  • Marcin
    Marcin
  • Judyta Adamska
    Judyta Adamska
  • upload your photo
    Kobir Ali
  • upload your photo
    Aziz Meah
  • upload your photo
    Juman Alam
  • Faz Islam
    Faz Islam
  • Faisal Khan
    Faisal Khan
  • claim your profile
    Adam
  • Mohamed Ladhari
    Mohamed Ladhari
  • Khairul Zaman
    Khairul Zaman
  • Hieu Tran
    Hieu Tran
Sterling De Vere is the leading room let agency in London with over a thousand rooms for you to choose from. We have a growing branch network and an extensive team of advisors who are always ready to answer your queries. We stay open later to make it easier for you to arrange appointments and viewings and our 24 hour emergency line is always available so that you are guaranteed to be heard and assistance can be sent immediately. Our expert consultants can find rooms to meet your needs form Read full description... over a thousand around London. We can help you move in on the same day that you make your enquiry and have done so for a number of our tenants. Communicating and connecting with Sterling De Vere has never been easier through our website, mobile apps for apple and android, and numerous social media links.
Sterling De Vere

Unit 1, 120 - 132 Chrisp Street Poplar, London
Greater London
E14 6NL

020 8610 9028
Jun 29,2017
Minithumbup
Amelie Petit
By:
Jun 29,2017
0 people found
this helpful
Amelie has been helpful from the 1st day i step in my room till now. Any issue she just resolve it promply. I surely recommend her as a manager....
read full review
Was this helpful? Yes
Jun 29,2017
Minithumbup
Amelie Petit
By:
Jun 29,2017
0 people found
this helpful
After complaining to several people that the shower was not working, finally the issue was being taken care by amelia. She did her job in a professional manner and updated me everytime someone is coming to the house....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 29,2017
Minithumbup
Shaju
By:
Jun 29,2017
1 people found
this helpful
Shaju was sent to fixed our door but also offered his services to fix our wardrobe door. He was very helpful and provided excellent work !...
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Was this helpful? Yes
Jun 28,2017
Minithumbup
Shaju
By:
Jun 28,2017
1 people found
this helpful
The problem was solved really quickly and properly. Nice, professional and communicative person. We are satisfied with the final effects....
read full review
Was this helpful? Yes
Jun 26,2017
Minithumbup
Shelly Thibodux
By:
Jun 26,2017
0 people found
this helpful
Merci pour votre aide. Agence professionelle et qui prend le temps de repondre aux besoins et attentes des clients. Merci Shelley Translation: Thank you for your help. Professional agency and who takes the time to meet the needs and expectations of customers. Thanks Shelley...
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Was this helpful? Yes
Jun 20,2017
Minithumbup
Abdullah
Shelly Thibodux
By:
Jun 20,2017
0 people found
this helpful
shelley was really helpful finding a perfect place for me and is very friendly and polite. She always give response for your queries....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 19,2017
Minithumbup
Shelly Thibodux
By:
Jun 19,2017
0 people found
this helpful
Shelley is very prompt in her responses to emails and situations that may arise. I find her to be polite and professional and willing to help in any way that she can....
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Was this helpful? Yes
Jun 15,2017
Minithumbdown
Norbert
By:
Jun 15,2017
0 people found
this helpful
I advice this agent because He was always ready to satisfy my need in the house. When I ask for a desk, the day aftare it was in my room....
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Was this helpful? Yes
Jun 15,2017
Minithumbdown
By:
Jun 15,2017
0 people found
this helpful
I spent 10 months in one of their flats, during which time we had some issues that required a whole lot of effort from our part to get sorted out (such as a blocked toilet - help came 3 days after our request - or a full day without electricity because it had not been paid on time) and then the ones that did not get sorted out. During my whole stay it happened several times: sterling de Vere got our payment dates mistaken and sent some very big guys - and I wish I was joking - in the evening, wh...
read full review
Comment on agent fees
Bad
Was this helpful? Yes
Jun 14,2017
Minithumbup
Shaju
By:
Jun 14,2017
1 people found
this helpful
Shaju was very nice I had holes on the walls that was allowing rats and mouses to come from the outside So shaju took a look around the kitchen and made sure he found all the holes and the. Proceeded into blocking them all I was having lunch at that moment when he came so I ended up chatting with him while he was working and he fix everything and tidied after himself before leaving Very smooth job Γ°ΕΈβ€˜ΒΓ°ΕΈΒΒ½Γ°ΕΈβ€˜ΒΓ°ΕΈΒΒ½Γ°ΕΈβ€˜ΒΓ°ΕΈΒΒ½Γ°ΕΈβ€™ΒͺΓ°ΕΈΒΒ½Γ°ΕΈβ€˜Ε’Γ°ΕΈΒΒ½...
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Comment on agent fees
Very smooth
Was this helpful? Yes
Jun 14,2017
Minithumbup
Rita Mercier
By:
Jun 14,2017
0 people found
this helpful
Overall, I've had a very positive and satisfying experience with Sterling De vere. My personal agent Ruslan and my account manager Rita Mercier helped ensure this. Although in the beginning the cleaner didn't come to the flat, Rita ensured rectification of this. Even with regards to the rent payment, I made sure to communicate if a particular period's rent would be 2-4 days late due to the international transfers (me being an international student), and both Ruslan and Rita were very co-operativ...
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Comment on agent fees
The fee being a lifetime membership fee is worth it. Other agencies charge similarly but with the charge accruing each time you take a flat with them.
Was this helpful? Yes
Jun 12,2017
Minithumbup
Nathan
By:
Jun 12,2017
0 people found
this helpful
We met different agents and is the most resolutive one, he help us to found a solutions, fast, gentle and nice....
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Was this helpful? Yes
Jun 12,2017
Minithumbdown
By:
Jun 12,2017
0 people found
this helpful
We have rented a room in Whitechapel from Sterling de Vere. It was a terrible mistake, they are the worst agents I ever met. Of course, they are very helpful and promise you everything they can BEFORE you rent a place. After that? They only promise to look into the matter endlessly. They sorted some things out eventually, but not after tons of calls, e-mails and threat of legal action. They let mould accumulate and only react to mice and other pests when threatened with legal action (thank god o...
read full review
Comment on agent fees
Agent fees are pretty standard, I guess.
Was this helpful? Yes
Jun 08,2017
Minithumbup
Shaju
By:
Jun 08,2017
0 people found
this helpful
very fast and usefull , thank you for your service, i reccomend him to you , for his professionality and cause he is a friendly person ....
read full review
Comment on agent fees
good
Was this helpful? Yes
Jun 07,2017
Minithumbdown
By:
Jun 07,2017
0 people found
this helpful
DO NOT RENT any room with sterling de vere. We have a massive leak in our kitchen ceiling,the whole kitchen is flooded,and we have no electricity to avoid any shortcircuit. We called the agency at 4pm,telling us that they would call us back with the time which the contractor would come. It is past midnight and nobody called back/came to fix it. Unless you want to WASTE YOUR MONEY, DO NOT RENT ANY ROOM with sterling de vere. They do not care at all about their tenants....
read full review
Comment on agent fees
Expensive
Was this helpful? Yes
May 23,2017
Minithumbup
Shaju
By:
May 23,2017
0 people found
this helpful
I recommend this agent to all tenet.him job is very hard but him doing very good.i am happy..best work....
read full review
Comment on agent fees
Very good.best work
Was this helpful? Yes
May 19,2017
Minithumbup
Shaju
By:
May 19,2017
0 people found
this helpful
Super nice guy.. we've got a problem with Moises in the house and he did the work very quickly and efficiently.. thanks man!...
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Was this helpful? Yes
May 17,2017
Minithumbup
Shaju
By:
May 17,2017
0 people found
this helpful
The agent came in a very short notice. He was polite when he came in. The issue reported was fixed in no time, efficient and very effective work. Even though the agent had to move tenants' possesions in order to fix the problem in the bathroom, everything was put back into place before he left. The place was kept clean at all times. Thank you for your help Shaju!...
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Comment on agent fees
Good
Was this helpful? Yes
May 17,2017
Minithumbdown
By:
May 17,2017
0 people found
this helpful
No clue what they are doing! Requested to veiw a property and was contacted by 1 agent who said we needed to meet at their office for safety reasons - fine, seems reasonable. Got to office and she proceeded to sit me down and show me awful flats that I wasn't interested in and completely ignored the fact I wanted to see a particular property. She said she would email details to me so we could arrange a viewing for the following afternoon. Never got the information. Was then contacted 2 days late...
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Comment on agent fees
Why are you even charging for this appalling service?
Was this helpful? Yes
May 15,2017
Minithumbdown
By:
May 15,2017
0 people found
this helpful
I never had such bad experience, the worst letting agency ever. If you have a complain or you are asking explanation, the staff simply ignore your emails, very unprofessional....
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Was this helpful? Yes
May 08,2017
Minithumbdown
By:
May 08,2017
0 people found
this helpful
Never have I ever encountered a service so horrendously terrible as Sterling De Vere's. I only moved into this flat because I was pressured by time and it was close to work. It was FILTHY. I have never seen a filthier flat and filthier people living there. In the beginning, I got responses to my complaints for minor problems. As time has passed and serious problems come up, they never answer the phone, they never reply to emails, and the complaint form on their site doesn't work. We have mice in...
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Comment on agent fees
BAD. For what I am offered, they should have given ME money and not the other way around.
Was this helpful? Yes
May 08,2017
Minithumbup
Shaju
By:
May 08,2017
0 people found
this helpful
He did a good with our mold problem and was fast to answer and solve it. He also did a little bit of painting around the windows where the mold had removed the paint....
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Was this helpful? Yes
May 03,2017
Minithumbup
Tolga Mehmet
By:
May 03,2017
0 people found
this helpful
Thank you Tolga for your help and good customer service in helping me move in today. You were really helpful, thank you...
read full review
Was this helpful? Yes
May 03,2017
Minithumbdown
By:
May 03,2017
1 people found
this helpful
BEST to AVOID if possible! Painful Experience! I usually don't write reviews but I was forced to. First contact is really good but once you pay them; that's it! They'll treat you like you don't exist. I have been trying to get a severe problem fixed from for a MONTH and they behave like it's no big deal. They practically ask you to leave a 5* rating on All Agents UK and Google Maps which....
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Was this helpful? Yes
May 02,2017
Minithumbup
Tolga Mehmet
By:
May 02,2017
0 people found
this helpful
Thanks Tolga for assisting with my contract today and for being really friendly. You made the move to UK seem very simple...
read full review
Was this helpful? Yes
May 01,2017
Minithumbup
Tolga Mehmet
By:
May 01,2017
0 people found
this helpful
Booked online. Friendly customer service and very happy with the professionalism. Recommend to all those looking for good rooms to rent in London....
read full review
Was this helpful? Yes
May 01,2017
Minithumbup
By:
May 01,2017
2 people found
this helpful
After signing 6 months with this company, immediately I regret it... Every issue that I had, they didn't show up or didn't reply emails. Every time you try to speak to ask for what you are paying for is like you asking for liver, they don't have shame, they abuse the power of being a big company, that I am sure they were back in 2015, as you can see on their website, how proud they are of showing, and many reviews they write after complaints of their tenants!! Wake up, is 2017, what have you do...
read full review
Comment on agent fees
Worst company in London
Was this helpful? Yes
Apr 20,2017
Minithumbup
Tolga Mehmet
By:
Apr 20,2017
1 people found
this helpful
Thank you Sterling De Vere and Tolga for all your help - You have been of great assistance and take great pleasure in recommending you and your company!...
read full review
Was this helpful? Yes
Apr 19,2017
Minithumbup
Tolga Mehmet
By:
Apr 19,2017
0 people found
this helpful
Thank you very much Tolga for your excellent customer service - Helped sort my concerns out quickly and efficiently. Really impressed!...
read full review
Was this helpful? Yes
Apr 12,2017
Minithumbup
Shaju
By:
Apr 12,2017
0 people found
this helpful
Very nice and approachable person very considered about the house and space!!! Great job with a lot of care! Thanks...
read full review
Was this helpful? Yes
Areas covered
  • E1
  • E1W
  • E2
  • E3
  • E14
  • E15
  • E16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,300
  • Max: Β£650,000

Letting
  • Min: Β£0
  • Max: Β£370

UKALA DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
48 0 911 63 0 0 1 0 97 4
Brida Elena Loredana Brida Elena Loredana
Service Team
75 reviews

About Brida Elena No description set View full profile
Shelly Thibodux Shelly Thibodux
Maintenance
19 reviews

About Shelly No description set View full profile
Rita Rita
Customer Service
35 reviews

About Rita No description set View full profile
Faruk Ahmed - upload your photo Faruk Ahmed
4 reviews

About Faruk No description set View full profile
Tolga Mehmet Tolga Mehmet
Chief of Staff
167 reviews

About Tolga Tolga is an ambitious, yet enthusiastic individual who is the current Chief of Staff and Senior Executive of International Relations here at Sterling De Vere. Despite his young age, Tolga had adapt View full profile
Mujib Ali Mujib Ali
Sales Director
229 reviews

About Mujib No description set View full profile
Bianca Bianca
Service Team
3 reviews

About Bianca No description set View full profile
Shahi Miah Shahi Miah
Chief Communications Officer
9 reviews

About Shahi No description set View full profile
Blaise Coghlan Blaise Coghlan
Sales Agent
50 reviews

About Blaise I am a hard working individual who works very well solitary as well as within a team. I am determined to succeed and be the best I can be at my job, giving customers a great, stress-free experience wh View full profile
Vera Cosman Vera Cosman
Sales Consultant
105 reviews

About Vera No description set View full profile
Juned Ahmed Juned Ahmed
Sales Agent
34 reviews

About Juned No description set View full profile
Benjamin Watts Benjamin Watts
Sales Agent
40 reviews

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Tadas Stankevicius Tadas Stankevicius
Sales Agent
11 reviews

About Tadas No description set View full profile
Philip Lu Philip Lu
Sales Manager
116 reviews

About Philip No description set View full profile
Marcin Marcin
Maintenance Officer
0 reviews

About Marcin No description set View full profile
Judyta Adamska Judyta Adamska
Sales Agent
78 reviews

About Judyta No description set View full profile
Kobir Ali - no image available Kobir Ali
45 reviews

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Aziz Meah - no image available Aziz Meah
27 reviews

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Juman Alam - no image available Juman Alam
2 reviews

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Faz Islam Faz Islam
Sales Consultant
18 reviews

About Faz No description set View full profile
Faisal Khan Faisal Khan
Service Manager
60 reviews

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Adam  - upload your photo Adam
6 reviews

About Adam No description set View full profile
Mohamed Ladhari Mohamed Ladhari
Sales Agent
13 reviews

About Mohamed No description set View full profile
Khairul Zaman Khairul Zaman
Service Team
16 reviews

About Khairul No description set View full profile
Hieu Tran Hieu Tran
Sales Consultant
61 reviews

About Hieu No description set View full profile
Yassine Aajabou Yassine Aajabou
Sales Consultant
24 reviews

About Yassine No description set View full profile
Ramona Sandu Ramona Sandu
Service Team
9 reviews

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Roxana Petecila Roxana Petecila
Service Team
43 reviews

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Florentina Ghiata - no image available Florentina Ghiata
Service Team
0 reviews

About Florentina No description set View full profile
Gina Ghiata Gina Ghiata
1 reviews

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Mizan Ali Mizan Ali
Lettings Negotiator
10 reviews

About Mizan No description set View full profile
Anina Savin Anina Savin
3 reviews

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Arthur Arthur
Customer Service
4 reviews

About Arthur No description set View full profile
Norbert Norbert
Customer Service
4 reviews

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Amelia Petit - upload your photo Amelia Petit
7 reviews

About Amelia No description set View full profile
Yolanda Yolanda
Accounts
3 reviews

About Yolanda No description set View full profile
Laura Laura
Accounts
3 reviews

About Laura No description set View full profile
Nathan Nathan
Accounts
4 reviews

About Nathan No description set View full profile
Alice Alice
Property Negotiator
13 reviews

About Alice No description set View full profile
Sophia Sophia
Property Negotiator
11 reviews

About Sophia No description set View full profile
Thomas Albert Thomas Albert
Team Leader
0 reviews

About Thomas No description set View full profile
Amelie Petit Amelie Petit
maintenance
19 reviews

About Amelie No description set View full profile
Rita Mercier - upload your photo Rita Mercier
1 reviews

About Rita No description set View full profile
Emanuel Patrasc - upload your photo Emanuel Patrasc
1 reviews

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Reese  - upload your photo Reese
1 reviews

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Loura Reese - upload your photo Loura Reese
5 reviews

About Loura No description set View full profile
Shaju Shaju
Maintenance Team
28 reviews

About Shaju No description set View full profile
Patricia Patricia
Property Negotiator
0 reviews

About Patricia No description set View full profile
Eugen Eugen
Property Negotiator
3 reviews

About Eugen No description set View full profile
Muhammad Muhammad
I.T Analyst
0 reviews

About Muhammad No description set View full profile
Alessandra  - upload your photo Alessandra
1 reviews

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aless  - upload your photo aless
2 reviews

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Petronela  - upload your photo Petronela
2 reviews

About Petronela No description set View full profile
Numan ahmed - upload your photo Numan ahmed
0 reviews

About Numan No description set View full profile
Abdullah  - upload your photo Abdullah
1 reviews

About Abdullah No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 10:23 AM 21/11/2016 by allAgents

Complaints Procedure

Here at Sterling De Vere we pride ourselves on the level of customer service we provide. However,sometimes things do go wrong and you may need to complain, rest assured we are a member of The Property Ombudsman (TPOS) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues as quickly as possible, although in the majority of cases we hope to resolve them at branch level.

Stage One - Branch Manager (BM)

The first step in dealing with a complaint is the liaison with the Branch Manager. Each of our branches are equipped with a very friendly and professional Manager who are more than capable to deal and address any complaints or issues you may have. With direct contact and swift replies, the Branch Manager is sure to do the best of their ability to resolve any problems.

Stage Two Ҁ“ Chief Operations Officer (COO)
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Chief Operations Officer. You must write to them within 28 days of receiving the Branch response. The Branch manager will supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three Ҁ“ Managing Director (MD)
If you remain dissatisfied, you may address your concerns in writing to the Managing Director. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman (TPO)
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Last updated at 10:23 AM 21/11/2016 by allAgents

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