• Brida Elena Loredana
    Brida Elena Loredana
  • Shelly
    Shelly
  • Rita
    Rita
  • claim your profile
    Faruk Ahmed
  • Tolga Mehmet
    Tolga Mehmet
  • Mujib Ali
    Mujib Ali
  • Bianca
    Bianca
  • Shahi Miah
    Shahi Miah
  • Blaise Coghlan
    Blaise Coghlan
  • Vera Cosman
    Vera Cosman
  • Juned Ahmed
    Juned Ahmed
  • Benjamin Watts
    Benjamin Watts
  • Tadas Stankevicius
    Tadas Stankevicius
  • Philip Lu
    Philip Lu
  • Marcin
    Marcin
  • Judyta Adamska
    Judyta Adamska
  • upload your photo
    Kobir Ali
  • upload your photo
    Aziz Meah
  • upload your photo
    Juman Alam
  • Faz Islam
    Faz Islam
  • Faisal Khan
    Faisal Khan
  • claim your profile
    Adam
  • Mohamed Ladhari
    Mohamed Ladhari
  • Khairul Zaman
    Khairul Zaman
  • Hieu Tran
    Hieu Tran
Sterling De Vere is the leading room let agency in London with over a thousand rooms for you to choose from. We have a growing branch network and an extensive team of advisors who are always ready to answer your queries. We stay open later to make it easier for you to arrange appointments and viewings and our 24 hour emergency line is always available so that you are guaranteed to be heard and assistance can be sent immediately. Our expert consultants can find rooms to meet your needs form ove Read full description...r a thousand around London. We can help you move in on the same day that you make your enquiry and have done so for a number of our tenants. Communicating and connecting with Sterling De Vere has never been easier through our website, mobile apps for apple and android, and numerous social media links.
Sterling De Vere

Unit 1, 120 - 132 Chrisp Street Poplar, London
Greater London
E14 6NL

020 8610 9028

Feb 20,2017
Minithumbup
By:
Feb 20,2017
Featured Review
0 people found
this helpful
Just moved into my new apartment and met Elena who was cleaning. I lived previously in other sterling De vere houses but my god is this house clean.. i was speaking with Elena and she said no it's not te house that keeps it clean, it's me... Elena makes sure all the time she cleans every single corner and always asks that if it's up to our satisfaction. Well done, I believe already I'll be having a great stay....
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Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
Featured Review
0 people found
this helpful
Just I want to say that Shelly is super efficient in her job. Many thanks for helping to me I really appreciate it. King Regards....
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Feb 16,2017
Minithumbup
By:
Feb 16,2017
Featured Review
1 people found
this helpful
He was really nice and polite. He was fast and profesisonal, I dont like when people that i dont know come into my house, but he introduce himsef and explained me why he was here. He was patient explaining how to use the new staff. If possible i want to be helped by him. Thank you...
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Feb 15,2017
Minithumbup
By:
Feb 15,2017
Featured Review
0 people found
this helpful
I have been in touch with Arthur only towarda the end of my agreement but he has always been helpful and very responsive....
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Feb 15,2017
Minithumbup
By:
Feb 15,2017
Featured Review
1 people found
this helpful
He was so efficient, I'm really impressed about the result. It was completely green, now it's just the paint. Thank you so much for this service. Brilliant!...
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Feb 20,2017
Minithumbdown
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Feb 20,2017
0 people found
this helpful
We reported rats in our property - after over a week of no action we went into head office to find out 'it hadn't been logged' we have emails to prove it did. We have had countless problems with our property - but because Sterling De Vere own it - they are unwilling to do anything about it....
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Comment on agent fees
Too high.
Was this helpful? Yes
Feb 18,2017
Minithumbdown
By:
Feb 18,2017
0 people found
this helpful
S* artists! Five people live in my flat and many of us have complained and they ignore us all! They are terrible people who lie and want nothing to do with you once they have your money. They do not care about your property. Do not use them! They cannot be trusted!...
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Feb 17,2017
Minithumbdown
By:
Feb 17,2017
1 people found
this helpful
I had previously left a five star review for Sterling De Vere. They were great until they refused to address the mold issues from no bathroom ventilation, the lack of the contractual weekly cleaning service, power outages, alarms going off inside the flat, and stolen doorbells. I went through all the proper channels. Maintenance did not even answer the emergency number! I finally heard back from my "account manager" who assured me the issues would be resolved within a week, and it's no...
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Was this helpful? Yes
Feb 16,2017
Minithumbdown
By:
Feb 16,2017
1 people found
this helpful
Warning, do not use these people, they are only interested in your money and will treat you like cattle. In December 2016 the house I had a room in had no water for a week and no hot water at all for three weeks. Despite constantly asking them to resolve the situation and even going to the office they had no interest in resolving the situation. There was also a leak in my room from the bathroom upstairs with soiled water, that to this day has not been fixed....
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Comment on agent fees
High for doing nothing
Was this helpful? Yes
Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
Today visited by shaju our house , he is nice guy he done his work with very professionally. He is friendly and well going person , I'm glad to meet with him and I'm highly recommend him !! thanks...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
Thanks to Tolga and Rita for your great help in helping me transfer properties. Tolga you showed great kindness and helped me move in very quickly! Rita your responsiveness was great!...
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Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
Moved into the flat today. All is well and good and the team are very friendly and reasonable. Nice office and really nice firm...
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Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
Very Responsible and does her utmost to resolve the issue at the earliest possible time. Easily contactable and very good customer service skills....
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Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
Just been visited by your agent Shaju for maintenance. A pleasure to meet this guy, who seemed to be a serious and at the same time friendly and easy-going person. Thanks man...
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Comment on agent fees
Good agent
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
he is a very nice guy and did the work perfectly. he solved my problem immediately. I am very happy with his work. Highly recommend!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
Looking at some of the dissatisfied customers reviews I was very scared to take a room.. but after speaking to Mujib Ali and his assistant Elena, I understood it's always hard to please everyone.. I spoke to Mujib for several days as I couldn't be in the office to view the house. He made my experience so amazing and so true that took the property. Highly recommended Mujib Ali and his promises are always met. A small thank you from a small guy Mr Smalls...
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Comment on agent fees
No one ever wants to pay for fees but a one off £197.00 gave me a lot. I will definitely be coming back and take advantage of "No more fees for life" ;)
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
Very happy with Tolga's service and the enthusiasm he showed in helping move my granddaughter in. He is very willing to help and responds back very quickly....
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Was this helpful? Yes
Feb 08,2017
Minithumbup
By:
Feb 08,2017
0 people found
this helpful
Shelley is always reachable and very understanding. She is a responsible staff member and addresses any issue or concern very quickly. Keep it up Shelley....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 08,2017
Minithumbdown
By:
Feb 08,2017
0 people found
this helpful
I wouldn't recommend renting at Sterling de Vere. They state that they will pay the deposit back within 28 days, however it is taking them more than 2 months now and I still haven't received any money. Every time you call the agency they claim that they will pay it next Friday or that they will call you back, which they don't do.. I'm also not the only one with this problem, so I would recommend renting at another agency, one who does pay your deposit back and treats you fairly....
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Was this helpful? Yes
Feb 08,2017
Minithumbdown
By:
Feb 08,2017
0 people found
this helpful
I moved out the room on 17 December 2016. It is now 8 February 2017, so almost 2 months later!!!!, and I still have not received my deposit back. There was nothing wrong with the room when I left it and there were no outstanding invoices (we should even get extra money, because they left us with no warm water for 4 weeks during autumn). I would not recommend this agent to anyone, due to their unorganized administrative system....
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Comment on agent fees
Bit too expensive for what you get.
Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
The two girls come today in the morning for cleaning. simple words - Bright, Shinny, Tody I'm very happy with them, always do good job....
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Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
Agency cleaner always coming doing good clean. Me and my girlfriend always happy. And also my house mates. Agency take good care of us all. Thank you Sterling Devere...
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Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
im so happy whit elena and petronela.there are coming today to clean our house evrything was amazing the kitchen bathroom and toilet really clean very good job and im very satisfaction whit this 2 girls are working profesional thanks for all yous efforts...
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Was this helpful? Yes
Feb 06,2017
Minithumbup
By:
Feb 06,2017
0 people found
this helpful
Shaju was very helpful in getting the lock on my door on the first day upon my arrival, even though he already had a tight schedule ahead of him. He also went out of his way to re-arrange the room for me and fixed minor faults as well. I was very grateful. Thank you for your help....
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Was this helpful? Yes
Feb 06,2017
Minithumbdown
By:
Feb 06,2017
0 people found
this helpful
Every thing was fine until I signed the contract. Afterward, I noticed that the heater was not functioning and I infomed them. They did neither fix the heater nor provided an electrical heater. I have been sleeping under cold in Winter without heating although I paid my rent. That is a very poor service....
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Was this helpful? Yes
Feb 06,2017
Minithumbup
By:
Feb 06,2017
0 people found
this helpful
This review is for the superb Elena who takes pride in her cleaning job. Always makes sure the speak to the clients and ask if the house is cleaned to satisfaction. and my answer is always 100% Well done and keep up the great work Tiff...
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Was this helpful? Yes
Feb 06,2017
Minithumbup
By:
Feb 06,2017
0 people found
this helpful
Elena she is a good cleaner I move today in one room everything was really clean I'm very happy she is a professional sterling devere vere help me a lot thanks for alll...
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Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
She has always been very good all the time she comes to clean our beautiful 2 bed apartment.. we did have another cleaner before from the agency but we have noticed that she puts the extra effort when she cleans. The agency always sends her now, each week without fail.. Thanks...
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Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
He is so friendly and kind, the work was perfect, he was interresed about our problem. It was a plesure met him. Thank you!!...
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Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
He was very helpful and polite! Always patient to explain to me the situation and try to find a way to make things work!...
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Was this helpful? Yes
Jan 26,2017
Minithumbup
By:
Jan 26,2017
0 people found
this helpful
A very smooth move in...!! From start to finish, it took 2 hours for me to take on this property.. Sales agent ali who not only competed my paper work but also carried out the check in process.. Very straight forward and simple......
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Comment on agent fees
£197 for me
Was this helpful? Yes
Jan 25,2017
Minithumbdown
By:
Jan 25,2017
1 people found
this helpful
The all staff are incompetent, trying to give you good impression but they don't provided the services they are supposed to provide. Also Loura doesn't know how to reply to the e-mails unless she got 3 weeks holidays .... They are expecting the tenants to respect their agreement, but they are not doing so...... The worst customer service I've never faced....
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Was this helpful? Yes
Jan 23,2017
Minithumbdown
By:
Jan 23,2017
1 people found
this helpful
The first contact was really good, helpful, but once you have paid everything, it is a fight to have any service. Dozens of calls to try to get a simple proof a payment for a month, and I got nothing at the end despite each time they said they will do it during the day. The deposit is supposed to be returned after 28 days, but 2 months later, still nothing, without some other calls, I would probably still wait. I do not recommend this agency, you can get a much better service and properties for ...
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Was this helpful? Yes
Jan 23,2017
Minithumbup
By:
Jan 23,2017
0 people found
this helpful
Great Guy, Helped me find a perfect place in a very short time. Would Highly recommend him to anyone. Was also very friendly and helpful especially when I needed extra furniture in the house....
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Was this helpful? Yes
Jan 23,2017
Minithumbup
By:
Jan 23,2017
0 people found
this helpful
The two ladies come over this morning to clean the flat as a previous tenant left with mess all over the house.. I complained to the agency Saturday and today I see the ladies cleaning.. thank your sterling de vere....
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Was this helpful? Yes
Areas covered
  • E1
  • E1W
  • E2
  • E3
  • E14
  • E15
  • E16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 97% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ1,300
  • Max: ยฃ650,000

Letting
  • Min: ยฃ0
  • Max: ยฃ370

UKALA DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
48 0 939 44 0 0 1 0 24 3
Brida Elena Loredana Brida Elena Loredana
Service Team
72 reviews

About Brida Elena No description set View full profile
Shelly Shelly
Accounts
13 reviews

About Shelly No description set View full profile
Rita Rita
Customer Service
31 reviews

About Rita No description set View full profile
Faruk Ahmed - upload your photo Faruk Ahmed
4 reviews

About Faruk No description set View full profile
Tolga Mehmet Tolga Mehmet
Chief of Staff
162 reviews

About Tolga Tolga is an ambitious, yet enthusiastic individual who is the current Chief of Staff and Senior Executive of International Relations here at Sterling De Vere. Despite his young age, Tolga had adapt View full profile
Mujib Ali Mujib Ali
Sales Director
230 reviews

About Mujib No description set View full profile
Bianca Bianca
Service Team
3 reviews

About Bianca No description set View full profile
Shahi Miah Shahi Miah
Chief Communications Officer
9 reviews

About Shahi No description set View full profile
Blaise Coghlan Blaise Coghlan
Sales Agent
50 reviews

About Blaise I am a hard working individual who works very well solitary as well as within a team. I am determined to succeed and be the best I can be at my job, giving customers a great, stress-free experience wh View full profile
Vera Cosman Vera Cosman
Sales Consultant
104 reviews

About Vera No description set View full profile
Juned Ahmed Juned Ahmed
Sales Agent
34 reviews

About Juned No description set View full profile
Benjamin Watts Benjamin Watts
Sales Agent
40 reviews

About Benjamin No description set View full profile
Tadas Stankevicius Tadas Stankevicius
Sales Agent
11 reviews

About Tadas No description set View full profile
Philip Lu Philip Lu
Sales Manager
116 reviews

About Philip No description set View full profile
Marcin Marcin
Maintenance Officer
0 reviews

About Marcin No description set View full profile
Judyta Adamska Judyta Adamska
Sales Agent
78 reviews

About Judyta No description set View full profile
Kobir Ali - no image available Kobir Ali
45 reviews

About Kobir No description set View full profile
Aziz Meah - no image available Aziz Meah
28 reviews

About Aziz No description set View full profile
Juman Alam - no image available Juman Alam
2 reviews

About Juman No description set View full profile
Faz Islam Faz Islam
Sales Consultant
18 reviews

About Faz No description set View full profile
Faisal Khan Faisal Khan
Service Manager
60 reviews

About Faisal No description set View full profile
Adam  - upload your photo Adam
6 reviews

About Adam No description set View full profile
Mohamed Ladhari Mohamed Ladhari
Sales Agent
13 reviews

About Mohamed No description set View full profile
Khairul Zaman Khairul Zaman
Service Team
16 reviews

About Khairul No description set View full profile
Hieu Tran Hieu Tran
Sales Consultant
61 reviews

About Hieu No description set View full profile
Yassine Aajabou Yassine Aajabou
Sales Consultant
25 reviews

About Yassine No description set View full profile
Ramona Sandu Ramona Sandu
Service Team
9 reviews

About Ramona No description set View full profile
Roxana Petecila Roxana Petecila
Service Team
43 reviews

About Roxana No description set View full profile
Florentina Ghiata - no image available Florentina Ghiata
Service Team
0 reviews

About Florentina No description set View full profile
Gina Ghiata Gina Ghiata
1 reviews

About Gina No description set View full profile
Mizan Ali Mizan Ali
Lettings Negotiator
10 reviews

About Mizan No description set View full profile
Anina Savin Anina Savin
1 reviews

About Anina No description set View full profile
Claire Elkin Claire Elkin
0 reviews

About Claire No description set View full profile
Arthur Arthur
Customer Service
3 reviews

About Arthur No description set View full profile
Norbert Norbert
Customer Service
3 reviews

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Amelia Petit - upload your photo Amelia Petit
7 reviews

About Amelia No description set View full profile
Yolanda Yolanda
Accounts
1 reviews

About Yolanda No description set View full profile
Laura Laura
Accounts
2 reviews

About Laura No description set View full profile
Nathan Nathan
Accounts
1 reviews

About Nathan No description set View full profile
Alice Alice
Property Negotiator
13 reviews

About Alice No description set View full profile
Sophia Sophia
Property Negotiator
10 reviews

About Sophia No description set View full profile
Thomas Albert Thomas Albert
Team Leader
0 reviews

About Thomas No description set View full profile
Amelie Petit Amelie Petit
maintenance
17 reviews

About Amelie No description set View full profile
Rita Mercier - upload your photo Rita Mercier
2 reviews

About Rita No description set View full profile
Emanuel Patrasc - upload your photo Emanuel Patrasc
1 reviews

About Emanuel No description set View full profile
Reese  - upload your photo Reese
1 reviews

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Loura Reese - upload your photo Loura Reese
5 reviews

About Loura No description set View full profile
Shaju Shaju
Maintenance Team
12 reviews

About Shaju No description set View full profile
Patricia Patricia
Property Negotiator
0 reviews

About Patricia No description set View full profile
Eugen Eugen
Property Negotiator
3 reviews

About Eugen No description set View full profile
Muhammad Muhammad
I.T Analyst
0 reviews

About Muhammad No description set View full profile
Alessandra  - upload your photo Alessandra
1 reviews

About Alessandra No description set View full profile
aless  - upload your photo aless
2 reviews

About aless No description set View full profile
Petronela  - upload your photo Petronela
2 reviews

About Petronela No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 10:23 AM 21/11/2016 by allAgents

Complaints Procedure

Here at Sterling De Vere we pride ourselves on the level of customer service we provide. However,sometimes things do go wrong and you may need to complain, rest assured we are a member of The Property Ombudsman (TPOS) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues as quickly as possible, although in the majority of cases we hope to resolve them at branch level.

Stage One - Branch Manager (BM)

The first step in dealing with a complaint is the liaison with the Branch Manager. Each of our branches are equipped with a very friendly and professional Manager who are more than capable to deal and address any complaints or issues you may have. With direct contact and swift replies, the Branch Manager is sure to do the best of their ability to resolve any problems.

Stage Two รขย€ย“ Chief Operations Officer (COO)
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Chief Operations Officer. You must write to them within 28 days of receiving the Branch response. The Branch manager will supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three รขย€ย“ Managing Director (MD)
If you remain dissatisfied, you may address your concerns in writing to the Managing Director. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman (TPO)
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Last updated at 10:23 AM 21/11/2016 by allAgents

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