• Shelly
    Shelly
  • Rita
    Rita
  • claim your profile
    Faruk
  • claim your profile
    Faruk Ahmed
  • Tolga Mehmet
    Tolga Mehmet
  • Mujib Ali
    Mujib Ali
  • Bianca
    Bianca
  • Shahi Miah
    Shahi Miah
  • Blaise Coghlan
    Blaise Coghlan
  • Vera Cosman
    Vera Cosman
  • Brida Elena Loredana
    Brida Elena Loredana
  • Juned Ahmed
    Juned Ahmed
  • Benjamin Watts
    Benjamin Watts
  • Tadas Stankevicius
    Tadas Stankevicius
  • Philip Lu
    Philip Lu
  • Marcin
    Marcin
  • Judyta Adamska
    Judyta Adamska
  • upload your photo
    Kobir Ali
  • upload your photo
    Aziz Meah
  • upload your photo
    Juman Alam
  • Faz Islam
    Faz Islam
  • Faisal Khan
    Faisal Khan
  • claim your profile
    Adam
  • Mohamed Ladhari
    Mohamed Ladhari
  • Khairul Zaman
    Khairul Zaman
Sterling De Vere is the leading room let agency in London with over a thousand rooms for you to choose from. We have a growing branch network and an extensive team of advisors who are always ready to answer your queries. We stay open later to make it easier for you to arrange appointments and viewings and our 24 hour emergency line is always available so that you are guaranteed to be heard and assistance can be sent immediately. Our expert consultants can find rooms to meet your needs form ove Read full description...r a thousand around London. We can help you move in on the same day that you make your enquiry and have done so for a number of our tenants. Communicating and connecting with Sterling De Vere has never been easier through our website, mobile apps for apple and android, and numerous social media links.
Sterling De Vere

Unit 1, 120 - 132 Chrisp Street Poplar, London
Greater London
E14 6NL

020 8610 9028

Dec 08,2016
Minithumbup
By:
Dec 08,2016
Featured Review
0 people found
this helpful
I'm really disappointed in this company as a whole purely because of they way I have been treeted. I have been harassed over the phone and lied too and also threatened by some of the staff in the office at Langdon park station. However since I have had An account manager called Shelly who has been really helpful in soo many ways and her efforts in customer service is great. She had made me feel more safe at home and does eveything she can for a positive outcome....
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Comment on agent fees
Shelly has a great attitude for the company id recommend her as she actually cares about your opinion and the way you feel towards the company. It's Shelly that has turned my experience with sterlin de vere a better one. She gets things done.
Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
Featured Review
0 people found
this helpful
The smallest things mattered when it came to take flat with sterling de vere. Incredible customer service and very fast with delayed jobs. The flat wasn't cleaned as Mujib (our sales consultant) explained that there was a late check out of the old tenant. He managed to quickly pull out one of his service member Elena, who cleansed out flat in no time.. VERY quick and a very good job. Thank you and keep up the good work.. Barry...
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Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
Featured Review
0 people found
this helpful
A huge thank you to Mujib and Elena who have made me feel comfortable at my new flat.. Mujib kindly escorted me to the apartment whilst Elena done a perfect clean in and out of my room. I cannot believe how easy it was to find a room with sterling de vere and the simplicity of moving in. A professional check-in was done and everything explained in detail. Once again thank you for your help. Merry Christmas...
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Comment on agent fees
£297 one time fee for both of us.
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
Featured Review
0 people found
this helpful
Norbert (I guess) is really the best agent in this agency. (I communicated with other agents and I was a bit disappointed with them). Norbert really taking care about tenants, he is very pleasant, organized and friendly! If we have some issues he's fixing it sooo easy and quick. Thank you!...
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Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
Featured Review
0 people found
this helpful
Elena is a really friendly staff member and I appreciate her perfect cleaning! The rooms are nice and fresh and that's thanks to her! Best, Julia...
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Comment on agent fees
good
Was this helpful? Yes
Dec 09,2016
Minithumbdown
By:
Dec 09,2016
0 people found
this helpful
she has stolen all my goods from my room, how can sterling de vere still employ her as the cleaner, unless they are responsible themselves for this criminal activity and I have reported them to police and aswell as the property ombudsman service...
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Comment on agent fees
Bad
Was this helpful? Yes
Dec 04,2016
Minithumbup
By:
Dec 04,2016
0 people found
this helpful
Yvonna is very sympathetic, proactive and helpful Since I started to communicate with Sterling De Vere she managed to have all my documentation in order and give me all the forms needed to proceed with the rent of my property....
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Comment on agent fees
good
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Elena is a very hard working lady, I complained many many times to the agency that our previous cleaner doesn't do a good and now we can see a big difference. Well done Elena, you deserve this review..!...
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Comment on agent fees
I paid £297 for two of us
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Arthur has been extremely responsive in the past month of my tenancy, and looks into issues that I raised regarding the house very quickly. He is very helpful & gave clear instructions when I was clueless for the issue I raised & were not covered by the agent....
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Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Very nice people and always available when needed. Answer quickly to emails when a question is asked. Always provide the correct help to any request....
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Elena is an excellent cleaner! The cleaning itself goes super smoothly. She is efficient, quick, very professional and polite to all the tenants....
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Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
I've just start communicate with Yvonna. So far, her quality of work is above the expectations. Happy with her services!...
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Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
If you are new to the city and finding yourself worried especially in finding a home, this is the agency to be. My experience so far with Sophia and Mujib Ali has been excellent. They both are very trust worthy and helped me with quick solution to all my worries. Sophia deserves more than five stars, she had helped me find a home overnight, under my budget and in my preferred location. Mujib has been extremely prompt in addressing all my doubts and attentive toward after services promised. They...
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
1 people found
this helpful
a very kind lady who always give me warm notice and reminder. I do appreciate for her help. Definitely would recommend to my friends....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
My professional experience with both Loura & Aziz has been a most memorable & pleasant one. Throughout the duration of my stay at the nearby Panoramic Tower in E14, they were able to meet & exceed my every service expectation & I look forward to recommending them in the future....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbdown
By:
Nov 24,2016
1 people found
this helpful
A disaster !!!! I can see actually here that there only bad reviews here and This Is not happening only To me. I have a contact mentionning that my flat should be Cleaning every 2 weeks. And It Is has been NOT DONE for weeks. I have been emailing and phoning but still the agency doesnt care ! I have been IN contact with Ms Reese Loura and I still waiting for her reply actually !!! They want Us To Live IN à dirty flat, It doesnt Matter for Them ! Extremly poor custumer service !...
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Comment on agent fees
Extremly bad for an extremly bad costumer service
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
She's easily contacted and is quite helpful with getting stuff sorted when needed, which we are greatly thankful for...
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Comment on agent fees
good
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Very helpful towards myself, professionalism shown. I would definitely recommend sterling De Vere to any person whom is looking for a property....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Very professional experience overall, especially from Ms. Reese who was instrumental in finding my partner & I a beautiful luxury flat which suited our needs. Will highly recommend. Kindest regards....
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Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Rita has been most courteous and responsive. Personal service is becoming very rare and in the most important place, your home, it is reassuring to know that things are taken care of. Great experience so far....
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Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Very nice and professional. Always willing to help and quick on response, it's been a pleasure dealing with her....
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Thanks amelie for your help every time. I called sterling de vere many times but no one helped me but yesterday when i have spoken to amelia i received the bedsheets....
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Was this helpful? Yes
Nov 16,2016
Minithumbdown
By:
Nov 16,2016
2 people found
this helpful
Absolutely awful experience with this agency. They have great marketing but the services is non existent. In the first 3 months we've had no internet, no cleaner, and the boilers been broken for the last 2 weeks. The customer service telephone line will just tell you that they are handling the matter, but nothing ever gets done. You call your agent and they say they will speak to the relevant person. You go there in person to complain claim and it's the same story. Not sure how these guys stay o...
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Comment on agent fees
The agents fees are pretty standard for London. Only the difference is that other agencies at least provide a basic level of service.
Was this helpful? Yes
Nov 16,2016
Minithumbdown
By:
Nov 16,2016
2 people found
this helpful
*The most unprofessional agency I ever dealt with. I am currently initiating legal proceedings against them. We have been harassed by their agents, despite proving payments by email. I complained about the harassment from Nathan* and that he didn't read my emails. Despite my proof of payment, I was always told the rent is missing and to come into the office. A* & T* told me I can deal with someone else in accounts, but I still get emails from Nathan*. I was told it's a payment reference is...
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Comment on agent fees
Average value
Was this helpful? Yes
Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
Rita is really kind and helpful, she makes you feel like she really cares about your experience with sterling de vere. I would recommend her to other tenants....
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Was this helpful? Yes
Nov 13,2016
Minithumbup
By:
Nov 13,2016
0 people found
this helpful
He was very helpful . I would recommend him he knows the area very well. He showed me many properties. I was very impressed with his professionalism. At the end i pick a property that he showed me. Very good guy. Speak to mizan if you need a properties in east London....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 13,2016
Minithumbup
By:
Nov 13,2016
0 people found
this helpful
Amelie is a professional lady. I had a reported few issues with her and all have been sorted. Really appreciate her kindness....
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Was this helpful? Yes
Nov 12,2016
Minithumbup
By:
Nov 12,2016
0 people found
this helpful
Glad i came accross this agency, i am new to london and was in contact with sales agant Mizan. Was professional and gave me extra help with moving my stuff to my home. Good, excellent, perfect!...
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Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
Amelie contacted me as she is my new manager. I am very happy as there is someone to take care of. Professional and lovely lady. I She is helpful, i did not know about few things that she helped me....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
Alice just contacted me to let me know, she will be looking after my account, she is really friendly and has great communication skills and made me feel like I have support when I need it . I definitely recommend her....
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Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
This agent is very helpful and full of initiative to reach out her customers without waiting any report or complain coming first. She is also responsive for any inquiries or suggestion we made for the agency :)...
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Comment on agent fees
I think my place has a very fair price to live modestly in London. I have compared with other agencies which my friend used and they usually get higher rent price after considering locations, transport, bills, etc.
Was this helpful? Yes
Nov 10,2016
Minithumbdown
By:
Nov 10,2016
3 people found
this helpful
Don't trust this agent! It provides the worst service ever I have experienced. I rented a room for 150 p/w. They claim that we will have a cleaning lady to clean the common area, who never comes to out flat. The toilet flush doesn't work, the sink always clogged, but the agent just doesn't care. Right now, the hot water doesn't work because of the boiler. they have taken 1 whole week but still don't manage to fix it. The manager is super rude, not helpful at all. I truly don't recommend anyon...
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Was this helpful? Yes
Nov 06,2016
Minithumbdown
By:
Nov 06,2016
3 people found
this helpful
Rented a room in January. Arrived to am uncleaned room. Food wrappers still left in the cupboard and floor not cleaned. NEVER received my bedding. The cleaner had to be reported a number to times for not coming within a week; sometimes not even within a month! Repeatedly had to call services to chase this up. Water would turn off if you were in the shower longer than 2 mins (took several weeks for this to be fixed). Did not receive my whole deposit in return (after having to call everyday for 2...
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Comment on agent fees
day light robbery
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
1 people found
this helpful
Elena is a highly professional cleaner that I would recommend without any hesitation. She would leave the house absolutely perfect. She comes once a week to our 7 bedrooms house and still would manage to clean the whole kitchen (oven, counters, table, kitchen floor), our 2 bathrooms (bathtubs, sinks, toilets, mirrors) as well as hoovering the huge 2 levels house (uncountable stairs !!!) and mop too !!! She does the job in no time and always with a smile. My flatmates and I would like to tha...
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Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Absolutely perfect! Very gentle and polite, very patient and always there if I needed any help! I highly recommend both of them to anyone!...
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Comment on agent fees
Absolutely perfect.
Was this helpful? Yes
Areas covered
  • E1
  • E1W
  • E2
  • E3
  • E14
  • E15
  • E16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 97% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ1,300
  • Max: ยฃ650,000

Letting
  • Min: ยฃ0
  • Max: ยฃ370

UKALA DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
48 0 881 35 0 0 1 0 23 2
Shelly Shelly
Accounts
6 reviews

About Shelly No description set View full profile
Rita Rita
Customer Service
27 reviews

About Rita No description set View full profile
Faruk  - upload your photo Faruk
1 reviews

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Faruk Ahmed - upload your photo Faruk Ahmed
2 reviews

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Tolga Mehmet Tolga Mehmet
Chief of Staff
158 reviews

About Tolga Tolga is an ambitious, yet enthusiastic individual who is the current Chief of Staff and Senior Executive of International Relations here at Sterling De Vere. Despite his young age, Tolga had adap View full profile
Mujib Ali Mujib Ali
Office Sales Manager
224 reviews

About Mujib No description set View full profile
Bianca Bianca
Service Team
3 reviews

About Bianca No description set View full profile
Shahi Miah Shahi Miah
Chief Communications Officer
9 reviews

About Shahi No description set View full profile
Blaise Coghlan Blaise Coghlan
Sales Agent
50 reviews

About Blaise I am a hard working individual who works very well solitary as well as within a team. I am determined to succeed and be the best I can be at my job, giving customers a great, stress-free experience wh View full profile
Vera Cosman Vera Cosman
Sales Consultant
104 reviews

About Vera No description set View full profile
Brida Elena Loredana Brida Elena Loredana
Service Team
48 reviews

About Brida Elena No description set View full profile
Juned Ahmed Juned Ahmed
Sales Agent
34 reviews

About Juned No description set View full profile
Benjamin Watts Benjamin Watts
Sales Agent
40 reviews

About Benjamin No description set View full profile
Tadas Stankevicius Tadas Stankevicius
Sales Agent
11 reviews

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Philip Lu Philip Lu
Sales Manager
115 reviews

About Philip No description set View full profile
Marcin Marcin
Maintenance Officer
0 reviews

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Judyta Adamska Judyta Adamska
Sales Agent
78 reviews

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Kobir Ali - no image available Kobir Ali
45 reviews

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Aziz Meah - no image available Aziz Meah
28 reviews

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Juman Alam - no image available Juman Alam
2 reviews

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Faz Islam Faz Islam
Sales Consultant
18 reviews

About Faz No description set View full profile
Faisal Khan Faisal Khan
Service Manager
60 reviews

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Adam  - upload your photo Adam
6 reviews

About Adam No description set View full profile
Mohamed Ladhari Mohamed Ladhari
Sales Agent
13 reviews

About Mohamed No description set View full profile
Khairul Zaman Khairul Zaman
Service Team
15 reviews

About Khairul No description set View full profile
Hieu Tran Hieu Tran
Sales Consultant
61 reviews

About Hieu No description set View full profile
Yassine Aajabou Yassine Aajabou
Sales Consultant
25 reviews

About Yassine No description set View full profile
Juned Ahmed - upload your photo Juned Ahmed
0 reviews

About Juned No description set View full profile
Ramona Sandu Ramona Sandu
Service Team
9 reviews

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Roxana Petecila Roxana Petecila
Service Team
43 reviews

About Roxana No description set View full profile
Florentina Ghiata - no image available Florentina Ghiata
Service Team
0 reviews

About Florentina No description set View full profile
Gina Ghiata Gina Ghiata
1 reviews

About Gina No description set View full profile
Mizan Ali Mizan Ali
Lettings Negotiator
10 reviews

About Mizan No description set View full profile
Anina Savin Anina Savin
0 reviews

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Claire Elkin - no image available Claire Elkin
0 reviews

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Brida Elena Loredana - upload your photo Brida Elena Loredana
1 reviews

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Arthur Arthur
Customer Service
0 reviews

About Arthur No description set View full profile
Norbert Norbert
Customer Service
2 reviews

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Jahid Ali Jahid Ali
Property Negotiator
14 reviews

About Jahid No description set View full profile
Amelia Petit - upload your photo Amelia Petit
7 reviews

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Yolanda Yolanda
Accounts
1 reviews

About Yolanda No description set View full profile
Laura Laura
Accounts
2 reviews

About Laura No description set View full profile
Nathan Nathan
Accounts
1 reviews

About Nathan No description set View full profile
Alice Alice
Property Negotiator
13 reviews

About Alice No description set View full profile
Sophia Sophia
Property Negotiator
4 reviews

About Sophia No description set View full profile
Thomas Thomas
Property Negotiator
0 reviews

About Thomas No description set View full profile
Yvonna Yvonna
Property Negotiator
3 reviews

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Amelie Petit Amelie Petit
maintenance
17 reviews

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Adelia Adelia
Accounts
2 reviews

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Rita Mercier - upload your photo Rita Mercier
2 reviews

About Rita No description set View full profile
Emanuel Patrasc - upload your photo Emanuel Patrasc
1 reviews

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Reese  - upload your photo Reese
1 reviews

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Shelley  - upload your photo Shelley
2 reviews

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Roberto  - upload your photo Roberto
1 reviews

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Arthur Leroy - upload your photo Arthur Leroy
1 reviews

About Arthur No description set View full profile
Loura Reese - upload your photo Loura Reese
2 reviews

About Loura No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 10:23 AM 21/11/2016 by allAgents

Complaints Procedure

Here at Sterling De Vere we pride ourselves on the level of customer service we provide. However,sometimes things do go wrong and you may need to complain, rest assured we are a member of The Property Ombudsman (TPOS) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues as quickly as possible, although in the majority of cases we hope to resolve them at branch level.

Stage One - Branch Manager (BM)

The first step in dealing with a complaint is the liaison with the Branch Manager. Each of our branches are equipped with a very friendly and professional Manager who are more than capable to deal and address any complaints or issues you may have. With direct contact and swift replies, the Branch Manager is sure to do the best of their ability to resolve any problems.

Stage Two รขย€ย“ Chief Operations Officer (COO)
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Chief Operations Officer. You must write to them within 28 days of receiving the Branch response. The Branch manager will supply you with the details of the appropriate person. They will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three รขย€ย“ Managing Director (MD)
If you remain dissatisfied, you may address your concerns in writing to the Managing Director. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman (TPO)
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman Consumer Guide or online at http://www.tpos.co.uk
Last updated at 10:23 AM 21/11/2016 by allAgents

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