• Jack Willson
    Jack Willson
  • Richard Pointer
    Richard Pointer
  • Rebecca  White
    Rebecca White
  • claim your profile
    Sevilay Rawalings
  • Karen Barnes
    Karen Barnes
  • Karen Barnes
    Karen Barnes
  • claim your profile
    James Moore
No description for branch.
Steps Estate Agents

298 Heathway Dagenham
Essex
RM10 8LU

02085935933
Sep 18,2017
Minithumbup
Rebecca White
Karen Barnes
By: 'Dr Cusack'
Sep 18,2017
0 people found
this helpful
Steps have managed our rental property for over 7 years. They are extremely knowledgeable about the rental market and are extraordinarily professional and personable in their dealings with ourselves and our tenants. I have no hesitation in recommending their excellent service to others....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Rebecca White
Sep 18, 2017
View all comments (1)
Thank you so much for your kind words Dr Cusack, from all at Steps Estate Agents. ...
Aug 25,2017
Minithumbup
Richard Pointer
By: 'Faisal Alam'
Aug 25,2017
0 people found
this helpful
Buying my first property was very stressful and exciting at the same time, any problems I had ran into I was able to call steps and they were more then happy to assist and assure me of what the process is and helped speed it up all the way through to the end! They never got fed up of me, the call service and answering was absolutely perfect. Best customer service I have ever received. I would like to say a massive thank you to Mr Richard A Pointer, for being extremely supportive, going the extra...
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Comment on agent fees
I was the buyer and not charged at all, but I still received A* customer service.
Was this helpful? Yes
Aug 25,2017
Minithumbup
Richard Pointer
Sevilay Rawalings
By: 'First Time Buyers'
Aug 25,2017
0 people found
this helpful
Both Richard and Sevilay, were very helpful throughout the process. As first time buyers it was nice to have have dealt with a team that was friendly and responsive to our questions :-)...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 22,2017
Minithumbup
James Moore
By: 'Andreea Ungureanu'
Jul 22,2017
0 people found
this helpful
We just bought a property though Steps,we did a lot of views during the last year with different Estate Agencies ,Steps highly stand out from 1st moment . Majority of properties we seen them with James, (9/10 properties for couple of good months),he has an amazing customer service. The whole team is great,very helpful and straight forward and what we all like ,no hidden fees :). I would highly recommend Steps sevices . Thank you James ,thank you Steps!!...
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Comment on agent fees
No hidden fees ,amazing .
Was this helpful? Yes
May 25,2017
Minithumbup
Rebecca White
Rebecca White
By: 'Mariyan Petrov'
May 25,2017
0 people found
this helpful
Rebecca made my days very easy, great professional I can only say a very Big Thank You. She helped me with my Landlord licence and made all happened in very short period of time....
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Comment on agent fees
Good value for money
Was this helpful? Yes
By: Rebecca White
May 26, 2017
View all comments (1)
Dear Mariyan, Thank you very much for your lovely comments. Kindest regards, Rebecca White ...
Mar 13,2017
Minithumbup
Rebecca White
Karen Barnes
By: 'Jane'
Mar 13,2017
0 people found
this helpful
We have used steps to rent out our property in Dagenham. After a bad experience from a previous letting agency,Steps gave us the confidence back to start renting again.Rebecca and Karen were very helpful. They were always available on the phone and email. They were quick at answering queries and got back to you when they said they would. A fantastic agency with lovely staff!...
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Was this helpful? Yes
By: Rebecca White
Mar 13, 2017
View all comments (1)
Thank you very much for taking the time to leave a review for Steps, we really appreciate your comments. ...
Mar 08,2017
Minithumbup
Rebecca White
Jack Willson
By: 'Happy Landlord'
Mar 08,2017
0 people found
this helpful
Extremely professional service, I was very impressed at the speed in which my property was rented and updated on a regular basis throughout....
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Comment on agent fees
Good value for money
Was this helpful? Yes
Mar 02,2017
Minithumbup
Karen Barnes
By: 'leo'
Mar 02,2017
0 people found
this helpful
I bought my property from Steps estate agent and was so happy with their service that I asked them to also find me a tenants for the property and manage it also. I have found the lettings team at steps especially Karen to be very friendly and approachable and always ready to help. When I was having work done to the property and could not visit to see how it was progressing Karen and her team without making any excuses took the trouble of visiting the property for me and giving me an update...
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Comment on agent fees
good
Was this helpful? Yes
Feb 01,2017
Minithumbdown
Richard Pointer
By: 'Adam A'
Feb 01,2017
0 people found
this helpful
Really helpful and with a lot of local knowledge, I would not hesitate to use them again in the future!...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 03,2016
Minithumbup
Rebecca White
Richard Pointer
By: 'Ubankole'
Dec 03,2016
0 people found
this helpful
Agent is staffed by Friendly people that show brilliant professionalism at all times. They never waste time and are always willing to help....
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Comment on agent fees
Agent fees is reasonable
Was this helpful? Yes
Nov 30,2016
Minithumbup
Rebecca White
By: 'greg'
Nov 30,2016
0 people found
this helpful
I have always found Rebecca to be most professional and diligent in dealing with any issues that have arisen why renting my property through the agent. She's always dealt with everything in a timely and helpful way. The service is very good and most helpful when its needed....
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Comment on agent fees
you sometimes get what you pay for
Was this helpful? Yes
Nov 29,2016
Minithumbup
By: 'Marvin'
Nov 29,2016
0 people found
this helpful
A great and efficient service provided everything I require tenants for my property. I have no hesitation in recommending steps....
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Was this helpful? Yes
Nov 29,2016
Minithumbup
Rebecca White
By: 'greg'
Nov 29,2016
0 people found
this helpful
Rebecca is always very professional, polite and on top of whatever it is that I speak to her about regarding my properties. I always get a quick response and issues are resolved in a timely manner without any disruption to myself. A very good all round service....
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Comment on agent fees
the fees could be lower but you do sometimes get what you pay for.
Was this helpful? Yes
Sep 19,2016
Minithumbdown
By: 'The Rat Cemetary'
Sep 19,2016
6 people found
this helpful
I have issues with this estate agent, having been renting the same property for over a year now they act only as a 'go between' for myself and the landlord. The agents have not shown any sense of understanding of whats been going on. I had rats in a poorly built extension that has holes. Now these are dead (poisoned because landlord wouldn't pay for traps) and can only assume they are in the wall cavities or ceilings as these cannot be retrieved. This issue was first reported in June when I coul...
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Was this helpful? Yes
Sep 16,2016
Minithumbup
Richard Pointer
By: 'Scott'
Sep 16,2016
1 people found
this helpful
I received exceptional service and value for money from Steps. They were always committed and showed great care throughout the sale of my property. Highly recommended....
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Comment on agent fees
Excellent value for money
Was this helpful? Yes
Sep 14,2016
Minithumbup
Rebecca White
By: 'Steven'
Sep 14,2016
1 people found
this helpful
Very pleased with the services so far, Rebecca responds to emails quickly and the communication has been excellent. Nothing negative to report!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Sep 12,2016
Minithumbup
Sevilay Rawalings
By: 'Ei'
Sep 12,2016
1 people found
this helpful
I would highly recommend Step estate agents when selling your house. The whole staff team are very helpful from when they came to value our home to the day of completion. Sev was very supportive all the way though the process taken away the stress and recommended solicitors and removal company. We can not thank Steps enough for all the help and support they give in making our move smooth ....
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Was this helpful? Yes
Sep 12,2016
Minithumbup
Richard Pointer
By: 'Shahina'
Sep 12,2016
1 people found
this helpful
I have been dealing with Richard from steps estate agent for my purchase and I have had a very pleasant experience. He has been very helpful in reassuring me with all my concerns in my purchase and moreover, made the whole journey as painless as possible....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 09,2016
Minithumbup
Richard Pointer
By: 'Mr K Murphy'
Sep 09,2016
0 people found
this helpful
We put our house up for sale with Steps. Within hours we were getting viewings. Within two days an offer was made and Steps handled it all from there. A real pleasure to deal with. They took on all dealings not only with our buyer but also kept in contact with the agents we were buying from. I would highly recomend Steps as all issues along the way were carried out in a swift and professional manor...
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Comment on agent fees
Fees were excellent for the service received.
Was this helpful? Yes
Aug 14,2016
Minithumbup
Richard Pointer
Rebecca White
By: 'Pat Busby'
Aug 14,2016
0 people found
this helpful
It was a pleasure to have you work on my behalf. Efficient, friendly and supportive throughout the process. Thank you all....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 26,2016
Minithumbup
Rebecca White
Richard Pointer
By: '40 Dagenham Avenue / Raj'
Jul 26,2016
0 people found
this helpful
Very good, friendly and professional estate agent. Managed my property since 2012. Sold my property through them as well. I will recommend this estate agent always to my friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 03,2016
Minithumbup
Rebecca White
By: 'Michael Atwal'
Jun 03,2016
0 people found
this helpful
It is a pleasure to work with Rebecca - always fast, efficient, on top of it all and polite - I never have to chase anything up and I feel very calm that my property and tenants are in safe, caring hands. Rebecca is extremely patient and always makes life easy for me, above and beyond her duty. Steps as a whole are excellent, I am very happy with all processes and interactions....
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Comment on agent fees
Very fair. More so than other agents.
Was this helpful? Yes
Feb 08,2016
Minithumbup
Richard Pointer
Rebecca White
By: 'Stephen Todd'
Feb 08,2016
0 people found
this helpful
I bought a house through Steps and have now engaged the agency to let it for me. Both Richard and Rebecca have been incredibly efficient and helpful throughout the whole process. Always willing to go the extra mile, I unhesitatingly recommend Steps. I have used other agents in other parts of the country that I have been quite satisfied with but Steps have proved to be by far the best I have ever experienced. Thank you Rebecca and Richard....
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Comment on agent fees
Very good value
Was this helpful? Yes
Feb 07,2016
Minithumbup
Richard Pointer
By: 'Mohammed'
Feb 07,2016
0 people found
this helpful
I just bought a house through them. I found them very professional & efficient in the whole process of buying.The customer service was fantastic....
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Comment on agent fees
good
Was this helpful? Yes
Jan 29,2016
Minithumbdown
Richard Pointer
By: 'Disgruntled buyer'
Jan 29,2016
4 people found
this helpful
I wanted to see a property but was running late - I had the good manners to ring them over half an hour before the appointment time and let them know. However, they left without bothering to let me know they had left and wasted my time. When I complained they basically said they were too busy to hang around for me to get there. Didn't even bother to ask if I wanted to reschedule the viewing. Awful attitude, almost laughed at me for daring to think that I should be treated with respect....
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What agent could do to change your mind?
no idea
Attached Files
Comment on agent fees
no idea
Was this helpful? Yes
Jan 29,2016
Minithumbup
By: 'Waqqas Malik'
Jan 29,2016
2 people found
this helpful
Competent and friendly staff, who always make the efforts to assist you. Have been using them for years and will continue to do so....
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Was this helpful? Yes
Areas covered
  • RM10
  • RM8
  • RM9
  • RM6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £265,000
  • Max: £3,800,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 0 0 1 4 0 4 1 2 1
Jack Willson Jack Willson
Sales & Letting Negotiator
1 reviews

About Jack No description set View full profile
Richard Pointer Richard Pointer
Manager
12 reviews

About Richard No description set View full profile
Rebecca  White Rebecca White
Property Management Executive
12 reviews

About Rebecca No description set View full profile
Sevilay Rawalings - upload your photo Sevilay Rawalings
2 reviews

About Sevilay No description set View full profile
Karen Barnes Karen Barnes
Management Executive
3 reviews

About Karen No description set View full profile
Karen Barnes Karen Barnes
Management Executive
0 reviews

About Karen No description set View full profile
James Moore - upload your photo James Moore
1 reviews

About James No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 3:56 PM 16/09/2016 by Richard

Complaints Procedure

No procedure set.
Last updated at 3:56 PM 16/09/2016 by Richard

Awards won by Steps Estate Agents, Dagenham RM10 8LU

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